The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 340 Reviews
93% Recommended
71% sales valuation accuracy
76% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 71.00% | 76.00% | £26,000 | £832,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 2 | 168 | 18 | 88 | 8 | 14 | 36 |
Douglas Allen
384 High Road, London, Greater London
IG8 0XQ
0208 505 6343

By : 'Sue'
Branch : Chingford, 227 Chingford Mount Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E4
I do not usually write reviews, however after searching for a property for over 3 months I finally found my dream home through Douglas Allen. The staff there were most helpful and would like to mention James of whom most of my dealings were with. The whole moving process was made a lot less ... Read Full Review

By : 'Mr'
Branch : Woodford Green, 384 High Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E4
I would like to give thanks to Christian Knight, Trainee Sales Advisor for the splendid service he provided on behalf of Douglas Allen, Woodford Green Branch. He showed a very mature , professional relaxed manner ,took time to listen to what we wanted, rather than pushing any old property in our ... Read Full Review
By : JLH
7 Dec 2013Dear Mr & Mrs Aherne, Thank you sincerely for your comments regarding Christian at our Woodford Green office. He is a very valued member of our team and he will be delighted that you have...

By : 'Jas'
Branch : Ilford, 191 Cranbrook Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : IG2
Kally Heer made my first experience of buying a property a complete doddle. She was there for every stage. Would answer all of my questions and queries when I needed to know. She made understanding the mortgage model very simple for me and in my previous experience this is a rarity... I would ... Read Full Review
By : Rob wade
1 Nov 2013Dear Jas Athwal, Thank you so much for your kind comments regarding Kally at our Ilford branch, As you know Kally work along side us for Mortgage Matters Direct and assists many people in helping...

By : 'Parker'
Branch : Chingford, 227 Chingford Mount Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E4
I was looking to sell my home and move to west Essex . I was looking through Douglas Allen in Epping, Loughton and chigwell I found them to very good and really sharp agents. So picking an agent was to sell was between Douglas Allen or Churchills. After meeting Glen Conn branch manager we were ... Read Full Review
By : 'Mr'
Branch : Ilford, 191 Cranbrook Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IG1
I found douglas allen to be extremely professional and they provided a superb service. They are ahead of their competitors in terms of use of IT. Their online feedback system is great. I was even able to check the status of offers whilst i was abroad. I would highly recommend this agent to ... Read Full Review


By : 'John'
Branch : London, 52 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E18
Other agents valued the property at lower prices including one £170,000 below the price achieved. They reported regularly on sales progress, followed the sale through and help with areas outside their immediate role (eg house clearance being organised) to ensure that the sale completed. A job ... Read Full Review
By : JLH
7 Dec 2013Dear John, Many thanks for your comments above. I think it's fair to say that all agents have buyers in this market but it takes unique marketing and the skill and endeavors of commited staff to...


By : 'Cyril'
Branch : London, 13 Kingsland High Street
Dalston
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : N16
I had the pleasure dealing with a lovely lady called Anita Kaur, Carl and Andrew in the closing stages of the sale of my property, I also dealt with thier in-house solicitors Baines and Partners. I have to say from start to finish they have been absolutely fantastic, I cannot praise them enough. ... Read Full Review
By : Rob wade
19 Oct 2013Dear Mr Rhoden, Thank you for taking the time to comment on your positvie experiance that you enjoyed using our office in Dalston, selling a home as you have mentioned takes a team of staff so things ...
By : 'Jamie'
Branch : Billericay, Cumberland House, 129 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CM12
i have recently brought a property via Douglas Allen Billericay and cannot praise highly enough the service i received. From the day i registered to go onto their mailing list i was always kept updated with the latest properties that became available. They came across as being very pro active and ... Read Full Review
By : Paul Ingleton
7 Dec 2013Jamie, from reading your feedback, I can see that the many hours of training and service standard coaching has really worked well for you. We always strive to be different from other agents and...


By : 'Shami'
Branch : Ilford, 191 Cranbrook Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : IG1
Excellent overall service from all sections of the team at Douglas Allen, Ilford. Especially the branch manage John and the senior sales representative Jack who were both instrumental in the overall purchasing process and making sure the transaction went smoothly. Always available and extending ... Read Full Review
By : Rob wade
19 Oct 2013Dear Shami, Thank you for you graet feedback regarding John and Jack at our Ilford branch,Customer service is a major priority for us as a company and it's great to hear when our staff are helping...

By : 'Claire'
Branch : Billericay, Cumberland House, 129 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CM11
having recently sold our property through Nick Oliver at Douglas Allen and I can not recommend their service highly enough. Having previously dealt with Nick in a past house search I asked him to value our house. Out of all the agents we spoke to he was by far the most enthusiastic and committed to ... Read Full Review
By : Paul Ingleton
7 Dec 2013Claire, is was really pleasent to read your feedback above. It is our aim to ensure that as Estate Agents we really are different and wherever possible make the moving experience and pleasurable one. ...


By : 'NathanielB'
Branch : Walthamstow, 1 Central Parade, Hoe Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E17
I bought my first flat through Douglas Allen this year and found Andrew and Rob to be helpful and informative. They were friendly and polite to deal with and, Andrew in particular was conscientious about keeping in touch during the exchange and completion ... Read Full Review
By : Rob wade
19 Oct 2013Dear,Nathaniel B Thank you for your feedback about the great customer service that Rob and Andrew from our Walthamstow branch have given you. Chasing up the solicitors is a job that needs some...
By : 'Mr'
Branch : Woodford Green, 384 High Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IG8
I finally found a new build property I fell in love with so needed a good price very quickly as it was the last one left. Steve from Douglas Allen came round late on a Friday night. He was very passionate about his job to say the least and I agreed to instruct him even though I had another agent ... Read Full Review
By : Jon
18 Oct 2013Dear Mr D, I am so pleased to hear that the efforts of Steve and Khaleesha at our Woodford Green office resulted in you buying your dream home AND getting a fantastic price on the one you were...

By : 'Leona'
Branch : Hornchurch, 133A High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RM5
Our initial meeting with Simone was very proactive, as she seemed to have a good idea of what we were looking for and not just give us every property detail they had on their books. The viewing, offer and acceptance happened all in one day which was a pleasant surprise. Our initial completion date ... Read Full Review
By : Paul Ingleton
17 Oct 2013Leona, I really appreciate your feedback, we as a company pride ourselves on trying to identify the right property for clients rather than just sending details or addidng it to the internet and...

By : 'HUMERA'
Branch : Hornchurch, 133A High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RM11
MY DEALING WERE INITIALLY WITH DAVID AT HORNCHURCH AND HE WAS ALWAYS INFORMATIVE AND KEPT ME UPTO DATE WITH ALL THAT THE SELLERS INFORMATION. I WAS THEN INTRODUCED TO NATASHA AND TO MY DELIGHT SHE WAS VERY HELPFUL AND COURTEOUS AT ALL TIMES. A VERY GOOD EXPERIENCE ALL ROUND. WELL ... Read Full Review
By : Paul Ingleton
17 Oct 2013Humera, Thank you very much for your kind feedback, it is always our company aim to ensure we keep clients fully updated and informed of the process, offering advice and assistance in any matters. I...

By : 'Bali'
Branch : Ilford, 191 Cranbrook Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IG11
I was very impressed with the professionalism and sincerity of Ahsan and Nabeel during the selling process. After a previous attempt in trying to sell our property my wife and I were quite tentative going into the process the second time around. Ahsan/Nabeel impressed with their approach to the ... Read Full Review
By : Rob Wade
12 Oct 2013Dear Bali, Thank you very much for taking the time to comment about the staff at our Ilford office. Our open houses are resulting in some great results with sellers getting prices over and above...

By : 'Steve'
Branch : Billericay, Cumberland House, 129 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SS15
We'd like to take a minute to write a few short sentences to share our thoughts on our estate agent, Nick Oliver, at the Billericay branch of DA. From the first conversation with Nick to make the appointment to consider using DA to market and sell our property, we felt confident he knew his ... Read Full Review
By : Paul Ingleton
7 Dec 2013Steve and Gill, I am really pleased with your thoughts on the way Nick helped you throughout the transaction, our main aims are to always treat our clients with Honesty, Trust and Respect. I have...
By : 'IG10'
Branch : Loughton, 2 Diggins Court, 262 High Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IG10
I've had a great experience selling my property in Loughton via Douglas Allen. As a first time seller I was hesitant about which agent to use, but had heard good reviews about this particular branch and the team from friends and family who had bought and sold through them in the past. They were ... Read Full Review
By : Jon
18 Oct 2013Dear Happy Customer, I am delighted that you found the service you received from our Loughton office so much to your liking, so much of our business comes from recommendations and it is great to...
By : 'Stanley'
Branch : Loughton, 2 Diggins Court, 262 High Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : IG10
I have just bought a property through Douglas Allen and cant express how amazing they were during the whole process. From start to finish nothing was ever to much trouble. Even when I phoned up panicking about little details they were always on hand to calm and reassure me throughout. The whole ... Read Full Review
By : JLH
4 Dec 2013Dear Stanley, Sincere thanks for posting your review here and for your kind feedback, Pam and her team at Douglas Allen Loughton will be delighted that their efforts have been noticed so much. We...

By : 'L.C'
Branch : Woodford Green, 384 High Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : IG8
Stephen impressed us from the first time we met him. He had lots of advice on how to get the best price for our property and suggested other ways to help us that we hadn't even considered. On the second appointment he came around at 7.30pm and stayed until 9 which I know was well beyond the 'call ... Read Full Review
By : Jon
18 Oct 2013Dear L.C., Many people talk of "going the extra mile" but in reality few of them actually do. For Steve and his Woodford Green team though this is normal practice and I am delighted to...

By : 'Susan'
Branch : East Ham, 160 High Street North
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E6
I dealt with Faisal initially and found him to be the most helpful of all the agents I had signed up with. Once I found a property, Shazu was extremely helpful in making the sale happen. The rest of the agency staff were all helpful at any time I called though out the sale process. It makes such ... Read Full Review
By : Rob wade
19 Oct 2013Dear Susan Lee, I'm so pleassed that you recieved a high level of customer service! this is something that as a company is very high up on our priorities witha recent amount of training to all...
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