Douglas Allen

Our initial visit from Ray for our valuation was very straightforward & Ray went through all the procedures with us. Ray arranged for pre-viewings followed by an open house. We had 22 viewings in a week ! Good communication from the very start of our sale. Calls and emails always dealt with ... Read Full Review

Dear DA, I have just served your Ilford branch notice to immediately stop all marketing of my property. After initial teething issues, I was not dissatisfied with the service provided. One member of your team in particular, Mr Nabeel Ali has repeatedly undermined and behaved unprofessionally ... Read Full Review

We would like to thank Steve and Donna for their help and expertise in selling our house. They were always very professional and kept us informed and updated throughout the process. An excellent service. Thank you to the whole ... Read Full Review

We have found Douglas Allen Chingford team to be extremely helpful. Thank you James, Jess and Natasha for your support and professional service. Working with them to sell our house was pleasure and we would definitely recommend them to ... Read Full Review

I had an estate agent who overvalued my home, bringing in the wrong viewers. It wasn't selling. They then stoped actively promoting my house and just waited for someone to call. This went on for months. I then swapped to Douglas Allen and had a completely different experience. They got more ... Read Full Review

The worst experience I've ever received from “any company”. My partner and I paid a deposit on a rental after being told “the Landlord is happy to proceed” - also ordering a sofa for the flat. We didn't hear anything for 2 days and was unsure what was happening, so when we chased ... Read Full Review

We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we ... Read Full Review

Efficient and supportive. I was acting as Lasting Power of Attorney for the vendor, and the Douglas Allen staff understood the situation and ... Read Full Review

Very Unprofessional! Dishonest staff In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove or Zoopla ... Read Full Review

The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and ... Read Full Review

Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They stopped giving feedback after a while. The property went ... Read Full Review

Just wanted to say how impressed I was with both Maureen and Faisal, both were professional, efficient, friendly and left me with complete confidence each time we had contact. Well done and thank you so much again, you guys changed my ... Read Full Review

i have used the Basildon branch to buy and sell properties, and have had 1st class service from Simon, we sat down and discussed what type of properties i was looking for, and didnt send me any properties that were unsuitable. unlike other agents he was very proactive and helpful, and guided me ... Read Full Review

I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great way to run a business when your staff are completely ... Read Full Review

Was positive to begin with until *tried to stitch me up with rates in order to fit into his listings deadline. Originally started on 1.3% + VAT. Wanted to speak to someone we knew internally about negotiation but when the topic came up, *he denied he offered us 1.3% + VAT and upped it to 1.4% + ... Read Full Review

Having taken 7 months to close on a one bedroom apartment that I had empty I lost a lot of money and time. Nobody in the branch or the legal team they recommend seemed to know what they were doing. Only when I appointed a new agent did they exchange contracts within hours. 7 months plus to close ... Read Full Review

I chose Walthamstow branch to put my property on the market and what I was not made aware of is if I withdraw that I would have to pay the floor plan and photos costs. I was only told that when it completes that I would need to pay it and they took my card details. I am not upset about the money ... Read Full Review

Hi DA, I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price. After all these years in UK, first time found someone that too who handles people being so arrogant without a compassion towards customer service. At ... Read Full Review

I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after we'd already taken time off work to wait in for them. We should have stopped right then. Instead we gave them another chance. Then they promised a specific date for photography and again ... Read Full Review

The team at Barkingside branch of Douglas Allen are ok, but unfortunately they recommended JS Law for the conveyancing of the sale and purchase of our properties, and JS Law are completely incompetent. For that reason I have to give Douglas Allen 1/5. We were overcharged on multiple occasions, lied ... Read Full Review