The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 340 Reviews
93% Recommended
71% sales valuation accuracy
76% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 71.00% | 76.00% | £26,000 | £832,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 2 | 168 | 18 | 88 | 8 | 14 | 36 |
Douglas Allen
384 High Road, London, Greater London
IG8 0XQ
0208 505 6343


By : 'steve1'
Branch : Barkingside, 59b High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Where to start, firstly a massive thanks to Les Carter and his Barkingside team, we recently completed the sale of our family home through them and it would be no exagerration on my part to say that they were simply incredible. We chose to use Douglas Allen ahead of the four other agents we met our ... Read Full Review
By : Les@DouglasAllen
25 Sept 2012Steve, I am so pleased that you were very happy with the services provided to you by my team, We strive hard to ensure we give the best possible service and achieving the highest price for property...
By : 'Laura'
Branch : London, 13 Kingsland High Street
Dalston
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Douglas Allen provided me with fantastic customer service and consistently gave me feedback from our viewings. One of the main reasons I decided to use them is down to there brilliant marketing they do. They managed to sell the property very quickly and for more then I wanted, and then helped me ... Read Full Review


By : 'Tony'
Branch : Chadwell Heath, 1185 High Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
On behalf of my wife and I, I would like to extend our thanks to the team at the Chadwell Heath Branch. We wanted to sell our property in order to relocate to another area on retirement. We met James Filtness the Branch Manager at the beginning of our sale who visited us at our home to discuss our ... Read Full Review
By : Paul Ingleton
17 Sept 2013Hi Tony and Jill, Thank you for your kind feedback, it is always good to hear that we have gone the extra mile to ensure that you are kept informed, whilst delivering on our promises. I would like...

By : 'Lauren'
Branch : Billericay, Cumberland House, 129 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Nick was brilliant from start to finish. He was completely professional when he arrived to go through the sales process. He was extremely informative and friendly without being imposing. He was miles ahead of the other 4 agents that I saw. Once I'd agreed to sell with Douglas Allen, Nick continued ... Read Full Review
By : Nick Oliver
28 Sept 2013Hi Lauren, it was an absolute pleasure to deal with the sale of Osier Drive and thanks for your kind words. Good luck in the future and if i can be of anymore assistance please feel free to give me a ...
By : 'Dean'
Branch : London ,384 High Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Gill impressed me in several aspects; Punctuation of appointment time, personal presentaton, knowledgeablity of subject, friendliness. I was particulary impressed when documentation came through my door same-day, not long after our meeting. Gill's attention to detail instilled confidence enough ... Read Full Review
By : 'Mrs'
Branch : Woodford Green, 384 High Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
I had a few agents out to see my property and Douglas Allen seemed to be the most enthusiastic in their approach. They had an open day and got over 20 people in to see the property and it sold for over the asking price on the first weekend! The sale went through quicker than I thought and the whole ... Read Full Review
By : Steve
26 Oct 2012Thankyou for your kind comments. This was a really good example of how our open house events work so well. I was so pleased the whole process went smoothly for...


By : 'Karan'
Branch : Barkingside, 59b High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
We've recently purchased a property through Douglas Allen at Barkingside. I am really pleased with the purchase as i felt that i was updated at all times by Andrew Bilby.Andrew looks after his clients well and comes accross as an approacable gentleman and is always keen to help. Hassan Malik ... Read Full Review
By : Dave
3 Sept 2012Fake...
By : 'James'
Branch : London ,384 High Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
I was looking for a flat with Douglas Allen, and although they made a good initial impression for their friendliness, they were extremely unreliable. For one flat they said that my offer should be acceptable, kept me waiting for days, then said the buyer wanted over 10k more. I offered on another ... Read Full Review
By : Jon Holden Douglas Allen MD
7 Sept 2012I am disappointed to read these comments and could have looked into them more closely if the reviewer had supplied details of either the office or staff members he had been dealing with. From the...

By : 'planetrock'
Branch : Billericay, Cumberland House, 129 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Douglas Allen are fantastic agents, true to their word, and didnt let down or disappoint! Especially there sales co-ordinators, Natasha Mercieca, thank you very much ... Read Full Review


By : 'dev'
Branch : Barkingside, 59b High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
We just moved into our new home which we bought through Douglas Allen in Barkingside, they were so good to us, when we were viewing houses Hassan constantly kept us informed of new properties and when our home came up he made sure we got a viewing the same day it came to the market, The manager Les ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Mr Dev, thanks for your kind words I am of course delighted to hear that you have been so happy with the service provided Douglas Allen, Barkingside and should you decide to move in the future you...
By : 'Lloyd'
Branch : Walthamstow, 1 Central Parade, Hoe Street
Services : Sales (As a Buyer)
Would you recommend ? : No
Very poor communication. Agent didn't return calls or emails. Failed to inform me the chain on the property had failed. Bullying. Lost a lot of time and ... Read Full Review

By : 'A'
Branch : Barkingside, 59b High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
If you are selling a property in the barkingside areas don't think twice about using Douglas Allen, when we had.our first visit from Les Carter just Four months ago to value our home we were bored of hearing estate agents bs as we had seen 4 other agents, in fact my wife rang Les to cancel him ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Thanks for your very kind comments, I am glad that you felt so happy with the service provided and am of course delighted that you found us to be great value for...

By : 'Trees'
Branch : Barkingside, 59b High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
I was absolutely delighted with the services I received from everyone at this branch - they all seemed to pull together as a great team to help everything come to a satisfactory conclusion. Last but not least I do not want to forget Andrew Bilby who replied to my every call and kept me updated ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Thank you very much for your feedback I am delighted that you were happy with our overall service and I am also very pleased to hear that you found Andrew Bilby to be so...


By : 'Abdul'
Branch : Barkingside, 59b High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
I recently sold my property in barkingside and chose Douglas Allen because I was very Impressed with Les the branch manager, he really knew his stuff and was so persuasive, I thought if he was this persuasive with me he would be like this with my buyers and get me a great price which he did. The ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Abdul, It is really nice to hear that you were so happy with myself and my team, we strive to ensure that our cleints recieve the best service possible and not just the typical estate agents spin...

By : 'Michelle'
Branch : Barkingside, 59b High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Les, Sonal and Hassan have been absolutely fantastic in this very difficult market. They were always aware of our reasons for moving and our timescales and found us good buyers for our property. They kept us informed all along the way, the feedback site is great and we have been exceptionally ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Michelle, I am so pleased that you have been very happy with the services provided with all of my team, your case has been tougher than most but I am glad we have got the results that you wanted, it...


By : 'Marion'
Branch : Barkingside, 59b High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
I have recently purchased my 1st property through Douglas Allen. The whole experience of buying can be daunting and extremely stressful. Somehow, the process was fairly smooth, of course you have those moments where you are waiting for the offer to be accepted, then the mortgage approval the ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Marion, I am very happy to read your comments and am especially pleased that you have felt so reassured by Douglas Allen during what you quite rightly describe as a daunting and stressful period,...


By : 'S'
Branch : Walthamstow, 1 Central Parade, Hoe Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
From the moment I contacted the office I have been dealt with very efficiently. My house was sold very quickly. I have received regular updates and Andrew Bilby dealt with any queries as soon as he could, and returned phone calls very quickly. He kept me regularly updated on day of ... Read Full Review
By : Andrew Bilby, Sales Progressor@Douglas Allen
3 Oct 2012Hello Sue, hope you are ok after your sale of your property may I also thank you for giving us the opportunity to sell your property for you as well. Not forgetting your great comments and feedback...


By : 'Kenneth'
Branch : Barkingside, 59b High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
From my very first meeting with the then Manager of Douglas Allen, Barkingside branch Mr Steve Ford, until the eventual sale of the property almost one year later, I have nothing but praise for the efforts and assistance received from all at Douglas Allen. Mr Les Carter,who succeeded Mr Ford and ... Read Full Review
By : Les@DouglasAllen
3 Sept 2012Mr Hughes, I am glad that you have been so pleased with the services provided to you by Douglas Allen in Barkingside, as you mentioned this sale had a number of delays caused by factors outside of...

By : 'yasmin'
Branch : London, 52 High Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
From the beginning when Nathan came to visit us, the service was not only professional but friendly. They found us a buyer immediately and arranged a very successful open house. we were very pleased to have been represented by DAllen in particular Nathan, Steven and Turon. would definitely ... Read Full Review
By : 'jubilee'
Branch : London ,384 High Road
Services : Sales (As a Vendor)
Would you recommend ? : No
Never have I been promised so much and had so little delivered. They talk a great game to get you to sign up with them on a long term contract. They tell you that they will sell your house for more than any other agent will be able get. They also want to charge more than other agents charge but ... Read Full Review
Acted in our interests, not theirs. Done the things they said they were going to do. Been proactive with the website listing.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.