Douglas & Gordon
3/5, 69 reviews
51% recommended
85% sales valuation accuracy
94% sales fee satisfaction
45% lettings valuation accuracy
52% lettings fee satisfaction



Property Features

Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, ... show more Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 94% £400,000 £2,500,000
Lettings 45% 52% £475 £4,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 3 16 18 11 1 4 2 1 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I found Leon Miller to be very Friendly, Help......”

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May 17,2022
Minithumbup
Leon
By: 'Kiv'
May 17,2022
0 people found
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I found Leon Miller to be very Friendly, Helpful, Professional and Competent, I felt Leon answer all my questions fairly and honestly, with no hidden surprises. He went above and beyond to be accessible for viewings....
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By: Douglas & Gordon
May 30, 2022
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Hi Kiv, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Leon, and look forward to working with you in the future! Best wishes from Douglas & Gordon Estate Agents Balham ...

“We were renting a flat and stayed on it for ......”

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Dec 06,2021
Minithumbdown
By: 'SZ'
Dec 06,2021
1 people found
this helpful
We were renting a flat and stayed on it for over 5 years. I found in general this agency and at least in particular some of the personnel at the New King's Road inefficient, unprofessional and unethical. In short, they will always find excuses to push ...
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By: Douglas & Gordon Estate Agents Chelsea
Jun 07, 2021
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Dear Saul, we are very sorry to hear this. Rest assured we will look into this situation. Please can you email [email protected] with your name and contact details, so we can follow up with you. In the meantime, please accept our best wishes. ...

“Hamlet Gardens W6...”

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Aug 20,2021
Minithumbup
By: 'Paul'
Aug 20,2021
0 people found
this helpful
I run 11 blocks of flats in Ravenscourt Park, a small part of a major central London portfolio that is owned by Residential Land. Orla at D and G and her team have been excellent in their hard work, market presence and the quality of their ...
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By: Douglas & Gordon Estate Agents Hammersmith & Sheph
Aug 23, 2021
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Hi Paul, a big thank you for taking the time to leave this 5-star review. We're so pleased to hear how great it's been working with Orla, and that she went above and beyond to help you get the best quality of tenants. Best wishes from the Douglas & Gordon team in Hammersmith & Shepherd's Bush ...

“Very professional and friendly service...”

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Jul 02,2021
Minithumbup
By: 'Imogen'
Jul 02,2021
0 people found
this helpful
Very professional and friendly service. Was impressed by the houses and the agents. Will definitely use again and recommend to anyone...
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By: Douglas & Gordon Estate Agents Southfields & Earls
Jul 05, 2021
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Hi Imogen, thanks for this terrific review! We really appreciate your recommendation. Best wishes from the Douglas & Gordon team in Southfields ...

“Review of D & G...”

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Jul 01,2021
Minithumbup
Gordon
By: 'Ian Revans'
Jul 01,2021
0 people found
this helpful
We were looking for a 2 bed flat in the fulham and parsons green area. Our sales criteria was 2 equal sized bedrooms, large kitchen area and outside space. Our initial contact with Douglas & Gordon was with Micky Singh who off his own initiative showed us a ...
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By: Douglas & Gordon Estate Agents Fulham
Jul 05, 2021
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Hi Ian, a huge thank you for writing this review! We love hearing feedback like this, and we really are so pleased to hear about your great experience working with Micky & Tom. Best wishes from the Douglas & Gordon team in Fulham ...

“Aimee M - best in class service...”

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Mar 16,2021
Minithumbup
Aimee
By: 'Nick'
Mar 16,2021
0 people found
this helpful
I have recently been engaged with buying my first property. My point of contact at D&G was Aimee who from inception of the process has made the entire experience stress free, efficient and a pleasure to deal with. Her level of professionalism and positive ...
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By: Douglas & Gordon Estate Agents Clapham
Jun 14, 2021
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Hi Nick, thank you so much for leaving this review. We're so happy to hear you enjoyed working with Aimee, and a massive congratulations on buying your first home! Best wishes from the Douglas & Gordon team in Clapham ...

“Elizabeth the senior negotiator, stay clear f......”

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Jan 04,2021
Minithumbdown
By: 'De'
Jan 04,2021
1 people found
this helpful
Elizabeth the senior negotiator, stay clear from this negotiator, she is not transparent or professional ... she will tell you it’s all fine, assure you that your tenancy agreement is on its way then drop you like a hat at the very last minute, in ...
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“Awful company. Lazy, unprofessional. Would re......”

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Dec 29,2020
Minithumbdown
Caulm
By: 'kasimw777'
Dec 29,2020
0 people found
this helpful
Awful company. Lazy, unprofessional. Would recommend no-one deals with this incompetent group of people. Avoid like the plague - genuinely. The company do not care about you, only their bottom line. Remember that....
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“I can only speak from my own experience and s......”

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Dec 01,2020
Minithumbup
Katie
By: 'Kristina'
Dec 01,2020
0 people found
this helpful
I can only speak from my own experience and say that Katie from the Douglas and Gordon Chelsea office has been extremely helpful and supportive in my search of a property. She is kind, diligent and professional, and I will not hesitate to recommend you ...
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“Not recommendable. D&G will overestimate your......”

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Oct 20,2020
Minithumbdown
Sophie
By: 'Maria'
Oct 20,2020
1 people found
this helpful
Not recommendable. D&G will overestimate your property to get your custom, once you have signed the Agreement, communication is very poor. They don't answer telephone calls, and reply to emails occasionally. They give you the impression they don't know anything about your property, they ...
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“keep your fingers aways from these peoplemaf......”

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Sep 25,2020
Minithumbdown
By: 'Francesca'
Sep 25,2020
1 people found
this helpful
keep your fingers aways from these people mafia clan under covered and protected by a corrupt system destroying U.K. never seen such a scammers everything they do is illegal they can even kill you while asleep...and I mean in reality never trust those ...
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By: Jox
Dec 16, 2020
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Hi, I have read your comment and I have had the same experience. They presented 4 fake invoices in order to do a claim in our deposit. I could double checked that the invoices had been counterfeited and I reported the case to the police, but would be good to contact if you had the same experience in order to submit your case too the police. Contact me please if that is the case. ...

“pleased with SW7 branch...”

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Sep 15,2020
Minithumbup
By: 'Tina'
Sep 15,2020
0 people found
this helpful
The agent who sold our property in the South Kensington branch was professional and efficient and I would recommend her....
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By: Douglas & Gordon Estate Agents South Kensington
Jun 14, 2021
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Hi Tina, a big thank you for writing this review. We really appreciate your recommendation. Best wishes from the Douglas & Gordon team in South Kensington ...

“Renata is very kind. She knows analyse our ne......”

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Jul 28,2020
Minithumbup
Renata
By: 'Camille'
Jul 28,2020
0 people found
this helpful
Renata is very kind. She knows analyse our needs and suggest appropriate viewings . She knows her job and try to find the best for us. She is very smiling and available...
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By: Douglas & Gordon Estate Agents Hammersmith & Sheph
Jun 14, 2021
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Hi Camille, thanks for writing this review. We're delighted to hear how happy you are with the service you've received from Renata. Best wishes from the Douglas & Gordon team in Hammersmith & Shepherd's Bush ...

“Successful flat search with lovely Renata!...”

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Jul 17,2020
Minithumbup
Renata
By: 'Magali'
Jul 17,2020
0 people found
this helpful
We had Renata helping us with our flat search and process of securing it, she was kind, helpful and got back to us quickly if we needed any questions answering! Thank you for helping us get the flat we wanted....
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By: Douglas & Gordon Estate Agents Hammersmith & Sheph
Jun 14, 2021
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Hi Magali, thanks for writing this review. We're thrilled to hear you enjoyed working with Renata and the team. Best wishes from the Douglas & Gordon team in Hammersmith & Shepherd's Bush ...

“Incompetent beyond belief, that you like and ......”

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May 27,2020
Minithumbdown
By: 'Fred'
May 27,2020
0 people found
this helpful
Incompetent beyond belief, that you like and idiot, hound you and ignore you...worse than terrible. Ended up having to do their job for them whilst they drank champs on their mini convertible! Only thing more incompetent is homeppl their referencing slash tax avoidance company... ...
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By: Douglas & Gordon Estate Agents Fulham
Aug 30, 2021
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Hi Fred, we are very sorry to hear this. Rest assured we will be following up and looking into what happened. Please email your contact details to [email protected] so we can follow up with you directly. In the meantime, please accept our sincerest apologies. The D&G team. ...

“Poor management of both Tenant and Landlord. ......”

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Nov 26,2019
Minithumbdown
By: 'Charles'
Nov 26,2019
1 people found
this helpful
Poor management of both Tenant and Landlord. Extremely unprofessional and incompetent team! Would highly recommend not using this agency if you want a deal to be done. Time Kills Deals...
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“Georgia Elliott and Oliver Mason of the Balha......”

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Sep 27,2019
Minithumbup
Georgia
By: 'J'
Sep 27,2019
0 people found
this helpful
Georgia Elliott and Oliver Mason of the Balham branch of Douglas and Gordon handled both a sale and a purchase for me. Relentlessly upbeat and supportive with a great local knowledge of the market and ability to predict timescales for offers; they had prospective buyers ...
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“Hattie & Thom were very helpful, professional......”

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Sep 16,2019
Minithumbup
Verity
By: 'CR'
Sep 16,2019
0 people found
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Hattie & Thom were very helpful, professional and efficient , allowing us to achieve a good sales price for the property....
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“Friendly, efficient and always great customer service. I would highly recommend...”

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Sep 10,2019
Minithumbup
Gemma
By: 'Ryan'
Sep 10,2019
0 people found
this helpful
I have been renting through D&G for the last year, during my property search I was assisted by Gemma she took time to understand our needs and showed us a good selection of properties and was always on hand to help with anything we ...
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“Georgina is a star, helped us find the right ......”

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Jul 16,2019
Minithumbup
By: 'Wael'
Jul 16,2019
0 people found
this helpful
Georgina is a star, helped us find the right property on day one and made the entire moving-in process go smoothly....
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“The team at D&G did a great job - they were v......”

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Jul 10,2019
Minithumbup
By: 'James'
Jul 10,2019
0 people found
this helpful
The team at D&G did a great job - they were very quick, efficient yet thorough! We achieved a lot of good quality viewings in a short period of time, despite challenging market conditions......
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“An excellent service provided by Toby Etherin......”

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Jun 27,2019
Minithumbup
Douglas
By: 'muhammad'
Jun 27,2019
0 people found
this helpful
An excellent service provided by Toby Etherington. He is a very professional, enthusiastic and well mannered gentleman. He always greeted us with smile and helped out where ever he can. We are overall impressed by service provided by Douglas & Gordon other staff and Toby,s ...
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“Sale of house...”

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Jun 16,2019
Minithumbup
Jack
By: 'Mrs'
Jun 16,2019
0 people found
this helpful
Jack really took our position into account and worked round my disabled husband's timetable. He guided us through the whole process...
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Comment on agent fees
If they do the job, they deserve the fee - they were the most expensive but managed to get our asking price in 4 weeks when other agents suggested lower
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“Excellent Service...”

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Jun 13,2019
Minithumbup
By: 'Lesley'
Jun 13,2019
0 people found
this helpful
Excellent service from Henny and Toby at the Southfields Branch. The service I received from them was 'second to none'! I would not hesitate to use them again....
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Comment on agent fees
Okay
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“Sold...”

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Jun 13,2019
Minithumbup
By: 'Andy'
Jun 13,2019
0 people found
this helpful
Despite the property taking a while to sell the team did an excellent job, diligently and exhaustively. The team work well together and someone is always available....
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Comment on agent fees
Fees reasonable and definitely more reasonable than others
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By: Douglas & Gordon Estate Agents Fulham
Jun 28, 2021
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Hi Andy, a big thank you for writing this review! We really appreciate your recommendation. Best wishes from the Douglas&Gordon team in Fulham. ...

“House Sale...”

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May 09,2019
Minithumbup
Verity
By: 'DG'
May 09,2019
0 people found
this helpful
Last September we put our house on the market with a long established local agent, however after 4 initial viewings there was not another until mid-December when we appointed D & G. Thereafter the viewings were constant and the communication by Verity and Hattie excellent throughout. Despite ...
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Comment on agent fees
A bit high (which was why we didn't use them initially) but the price achieved is far more important.
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“House sale...”

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May 04,2019
Minithumbup
Morgan
By: 'Linda'
May 04,2019
0 people found
this helpful
I wish to thank Morgan and Chiara for the professional way they speedily conducted the sale of my property. They were always approachable and kept me regularly updated on progress.Your efforts are very much appreciated....
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Comment on agent fees
Fees are roughly what I expect for London.
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“terrific...”

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May 01,2019
Minithumbup
Nick
By: 'Andrew'
May 01,2019
0 people found
this helpful
really excellent service from start to finish - owner was abroad and they even allowed us access to the property to get quotes from contractors before completion...
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“Utterly Shambolic...”

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Apr 16,2019
Minithumbdown
By: 'SHAMBOLIC'
Apr 16,2019
5 people found
this helpful
Utterly shambolic from start to finish. Whether it was the incompetence of the letting agent at the beginning, the total lack of professionalism from all of the six property managers we had during our 18 month tenure, the aggression and lack of respect of the letting ...
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Comment on agent fees
BAD
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“Incompetent...”

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Apr 05,2019
Minithumbdown
By: 'Paul'
Apr 05,2019
1 people found
this helpful
DO NOT USE. D&G are incompetent. I can't begin to list the number of issues I have had with them!...
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Comment on agent fees
Very expensive especially on hidden costs such as changing a tenant.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 1:30 PM 31/05/2021 by Penny Trevena

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