• claim your profile
    Poppy Henderson
  • claim your profile
    Julian Jephson
  • claim your profile
    India
  • Ed Mead
    Ed Mead
  • Eileen Neville
    Eileen Neville
  • claim your profile
    Caulm Watson
  • claim your profile
    Nicola Ronaldson
  • claim your profile
    Other employee name who answered the phone was not
  • claim your profile
    Simon Uk Crampton
  • claim your profile
    Sarah
Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across cen Read full description...Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.
 
Website not available Properties for sale
Properties for rent
Apr 21,2017
Minithumbup
By:
Apr 21,2017
0 people found
this helpful
First contact with D&G, W6 just after the financial crash. The agent could not have worked harder to find a tenant in what was then a difficult market. Have stayed with them since. In all my dealings with the Glenthorne Road office they have been both courteous and professional....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Apr 19,2017
Minithumbdown
Sarah
By:
Apr 19,2017
0 people found
this helpful
Douglas and Gordon are like the boy that just won't get the message that when you don't answer the phone, after ringing everyday for three months, you need to stop calling. They were pretty dismissive of us in the first place which is part of the reason we didn't really want to go with them in the first place but they won't stop ringing me. It's ridiculous....
read full review
Was this helpful? Yes
Mar 10,2017
Minithumbdown
By:
Mar 10,2017
0 people found
this helpful
Recently contacted this branch after reading a review from The Times on 'Best small Agents.'...This was obviously an old one, or friends in right places! Thought I would get a professional and personal service.... turned out to be totally unprofessional and one that I would recommend you completely avoid unless you like to be 'talked at' and not heard right down to the small and important details of even writing down email addresses properly from start and responding to any mobile messages wh...
read full review
Was this helpful? Yes
Dec 17,2016
Minithumbdown
By:
Dec 17,2016
0 people found
this helpful
Worst agency ever. In 18 months of tenancy I experienced more than 20 visits in my flat due to several issues.... countless: keys, heating, leaks etc. Each time they send the cheapest companies ever, they do not fix anything and charge the landlord. Finally they made a 'gesture' by charging me only 180 pounds for professional cleaning although the flat would be entirely refurbished and painted after me so no cleaning needed at all.......
read full review
Comment on agent fees
Fees are normal.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Simon Uk Crampton
By:
Nov 29,2016
1 people found
this helpful
I found D&G sales staff to be very professional and knowledgeable. I think they price realistically and keep you informed. Would recommend them over firms!!...
read full review
Comment on agent fees
Fair once negotiated
Was this helpful? Yes
Nov 07,2016
Minithumbdown
By:
Nov 07,2016
0 people found
this helpful
This agency is best avoided. Lesson learned. I should have read reviews for Douglas & Gordon before dealing with them. This was an eye opening experience for newcomers to the UK. Unfortunately, from the start, we were mislead by this agency. We made the mistake of trusting that the agency would operate in an ethical manner. In the end, we ran into issues from misleading information about a parking spot which was no longer included with the unit, as well as Douglas & Gordon expecting ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
0 people found
this helpful
Worst letting agency ever. When we moved in very argumentative over contract, even when asking to insert standard clauses such as break periods etc. Sent us series of misinformation about the chargeable rent and move in date and would not back down even when we showed written evidence of their previous position. Now we are moving out and they are awful with viewings. They never give you 24 hours notice, they just tell you that people will be coming to your property rather than asking, they book...
read full review
What agent could do to change your mind?
Ridiculously high for an aggressive and inflexible service.
Attached Files
Comment on agent fees
Ridiculously high for an aggressive and inflexible service.
Was this helpful? Yes
Feb 22,2016
Minithumbdown
By:
Feb 22,2016
5 people found
this helpful
Beware when renewing contracts, D&G will alter contracts and do not make it clear exactly what the have removed. In our case it was a get out clause. They also insist on new contracts each term and force you to sign it, then make you pay for the privilege. This is not required by law as the contract terms are automatically continued in a rolling contract....
read full review
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
1 people found
this helpful
I requested a viewing via D&G website. A letting agent contacted me the following day to arrange a viewing. We agreed on a day and time. I arrived at the property on time and the person who was supposed to show me the property was not there yet. I waited 5 minutes and I called the office number they had texted me. A woman answered the phone and mentioned 'Kitty' had left their office 10 minutes ago and should be arriving shortly. 'Kitty' arrived 15 minutes later with two other customers and,...
read full review
What agent could do to change your mind?
Call to reschedule the appointment knowing they were going to be late or were not going to be able to make it. Call me back when I requested some other capable person to show me the property. They never called back. Apologise for the way they treated a customer.
Attached Files
Was this helpful? Yes
By: Anna
Feb 10, 2016
View all comments (1)
These agents are unbelievable. An employee of Douglas and Gordon in Battersea reversed into my car full force and attempted to drive off. Very unprofessional and not trustworthy. Would never use! ...
Nov 22,2014
Minithumbdown
By:
Nov 22,2014
1 people found
this helpful
Douglas & Gordon are quite literally the worst estate agent I have ever encountered in my decades of living in London. They are incompetent and lazy and useless, which is pretty much the worst combination you can find. I live in a property managed by Douglas & Gordon. They were very responsive until we signed the contact. Then we finally moved in only to find that their property management people had for example - hired contractors who painted walls without even bothering to use paint ...
read full review
What agent could do to change your mind?
Tried harder, had a better attitude, been more responsive. Actually cared about its clients.
Attached Files
Comment on agent fees
They are clearly ripping off the landlord by charging him property management fees and hiring sub standard contractors.
Was this helpful? Yes
Sep 21,2014
Minithumbdown
By:
Sep 21,2014
1 people found
this helpful
This is the worst Managing agent I have ever dealt with. we were paying over 800 per week for a 2 bed flat, after heavy rain in Jan we had very bad water damage in the property, continuous efforts to get the damage repaired fell on deaf ears - ( it was black and mouldy all over the wall_.. After 7 months the damage was finally repaired a week later we were advised that the rent would be increasing by 3% we refused, and 2 weeks later they gave us notice. Originally when we put an offer on th...
read full review
What agent could do to change your mind?
if the agent had been fair and honest & also repaired the property in a reasonible timeframe and agreed to not increase the rent when the property did not warrent an increase, and also spoke politely and not been constantly argumentative, then we would have been alot happier.
Attached Files
Was this helpful? Yes
Aug 28,2014
Minithumbdown
By:
Aug 28,2014
0 people found
this helpful
The letting staff who showed us the property were professional and helpful but that is where it ended The documentation lady patronizing. We could not have access yo the property until 3 pm on Friday as inventory people had not been arranged They gave us the keys, no sign of the agent. The toilet was disgusting, filthy and stained, Stove top and oven were not very clean . Nothing could be done till Monday due to the late notice as it now became the problem of the managing agent Subs...
read full review
Was this helpful? Yes
Jun 19,2014
Minithumbdown
Caulm Watson
Nicola Ronaldson
By:
Jun 19,2014
0 people found
this helpful
I was in the unfortunate position to have dealt with Douglas and Gordon for both buying and as a resident. Despite being a cash buyer they managed to delay the purchase to the point of collapse blaming me for the delays, instead of providing the legally required information. The attitude I received was aggressive, arrogant, dismissive, rude, uncooperative and without intention of making the situation. I now regret buying the property (even having made a huge return) as I have to deal with Dou...
read full review
What agent could do to change your mind?
Poor serivce.
Attached Files
Was this helpful? Yes
Oct 07,2013
Minithumbdown
By:
Oct 07,2013
4 people found
this helpful
I bought a small studio apartment in Chelsea via D and G. On each of the 2 viewings the agent was very casual and uninterested, once leaving us standing in the lobby of the flat which we were viewing to take a phone call which lasted 5 minutes. When she returned there was no apology. Exchange was delayed while we waited for essential documents from the vendor, this in itself was not a problem, but I was very irritated to receive endless telephone calls from the agent blaming me for delays for wh...
read full review
What agent could do to change your mind?
I would have preferred a friendlier more human approach.
Attached Files
Was this helpful? Yes
Jun 19,2013
Minithumbdown
Julian Jephson
Poppy Henderson
By:
Jun 19,2013
6 people found
this helpful
The sales team is shockingly disappointing in many aspects- it was such a shame that we had to deal with them as we liked the property so much. Firstly despite the property being on the market for 3 weeks they did not know basic information such a freehold vs sharehold, or the cost of management fees. Their attitude throughout was deliberately nonchalant, arrogant and patronising (I know to an extent all estate agents are but they were more than the many other agents we had to deal with). They p...
read full review
Was this helpful? Yes
Jan 23,2013
Minithumbdown
India
By:
Jan 23,2013
8 people found
this helpful
The lady, India was probably the most obnoxious and arrogant person i have ever encountered on the phone. Compared to Foxton, KFH, Hamptons, by far, Douglas and Gordon was the worst experience I have had. This lady is to be avoided at all cost....
read full review
Was this helpful? Yes
May 17,2012
Minithumbdown
By:
May 17,2012
3 people found
this helpful
I tried using D&G to sell my property given I thought they offered quality service....I was wrong. The key issue was communication & non delivery. Communication: despite saying they would keep me up to date with feedback from viewings, I had to find myself chasing them every time to get this..also, the feedback tended to be vague & uninterested! In terms of non delivery: I was told to expect about 2 viewings a week for the property....I had 3 in 4 weeks! Did not get the impression th...
read full review
What agent could do to change your mind?
Stick to what you promise Remain in contact with vendor Ensure you provide timely feedback after viewings Suggest ways to help if the property isn\'t getting viewings
Attached Files
Was this helpful? Yes
Nov 17,2009
Minithumbdown
By:
Nov 17,2009
0 people found
this helpful
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 0 7 1 0 0 2 0 6

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Firm Widgets

My widgets

Balham Branch
81 Nightingale Lane, London SW12 8NX
(0)
Battersea Branch
128 Northcote Road Battersea, Battersea SW11 6QZ
(0)
Battersea Park
236 Battersea Park Road, London SW11 4ND
(0)
show all branches (19)
East Putney Branch
Upper Richmond Road, London SW15 2SH
(1)
Fulham Branch
656 Fulham Road, Fulham SW6 5RX
(2)
Hammersmith & Shepherd's Bush Branch
118-120 Glenthorne Road, London W6 0LP
(1)
Head Office
67-68 Warwick Square, City of london SW1V 2AR
(1)
Kensington Branch
172 Kensington Church Street, London W8 4BN
(0)
London
190 Upper Richmond Road, London SW15 2SH
(0)
London
106 Wilton Road, London SW1V 1DZ
(1)
London
25-27 Harrington Road, London SW7 3EU
(0)
London
22 Gloucester Road, London SW7 4RB
(0)
Notting Hill Branch
299 Westbourne Grove, London W11 2QA
(1)
Office 1
30 Abbeville Road, Clapham SW4 9NG
(3)
Office 1
45 Sloane Avenue, London SW3 3DH
(3)
Office 2
55-57 Sloane Avenue, London SW3 3DH
(0)
Pimlico & Westminster Branch
Wilton Road, London SW1V 1DZ
(3)
Southfields & Earlsfield Branch
24 Replingham Road, London SW18 5LR
(1)
West Putney Branch
127 Lower Richmond Road, London SW15 1EZ
(0)

Find the Best Agent to
Buy, Sell or Rent Property