Douglas & Gordon
2.9/5, 63 reviews
49% recommended
85% sales valuation accuracy
93% sales fee satisfaction
44% lettings valuation accuracy
53% lettings fee satisfaction
Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, ... show more Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 85% 93% £400,000 £2,500,000
Lettings 44% 53% £475 £4,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 15 17 11 1 3 2 0 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“Avoid!...”

Share on :
May 05,2021
Minithumbdown
By: 'Saul Zarrate'
May 05,2021
0 people found
this helpful
We were renting a flat and stayed on it for over 5 years. I found in general this agency and at least in particular some of the personnel at the New King's Road inefficient, unprofessional and unethical. In short, they will always find excuses to push ...
read full review
Was this helpful? Yes

“Aimee M - best in class service...”

Share on :
Mar 16,2021
Minithumbup
By: 'Nick'
Mar 16,2021
0 people found
this helpful
I have recently been engaged with buying my first property. My point of contact at D&G was Aimee who from inception of the process has made the entire experience stress free, efficient and a pleasure to deal with. Her level of professionalism and positive ...
read full review
Was this helpful? Yes

“Elizabeth the senior negotiator, stay clear f......”

Share on :
Jan 04,2021
Minithumbdown
By: 'De'
Jan 04,2021
0 people found
this helpful
Elizabeth the senior negotiator, stay clear from this negotiator, she is not transparent or professional ... she will tell you it’s all fine, assure you that your tenancy agreement is on its way then drop you like a hat at the very last minute, in ...
read full review
Was this helpful? Yes

“Awful company. Lazy, unprofessional. Would re......”

Share on :
Dec 29,2020
Minithumbdown
By: 'kasimw777'
Dec 29,2020
0 people found
this helpful
Awful company. Lazy, unprofessional. Would recommend no-one deals with this incompetent group of people. Avoid like the plague - genuinely. The company do not care about you, only their bottom line. Remember that....
read full review
Was this helpful? Yes

“I can only speak from my own experience and s......”

Share on :
Dec 01,2020
Minithumbup
By: 'Kristina'
Dec 01,2020
0 people found
this helpful
I can only speak from my own experience and say that Katie from the Douglas and Gordon Chelsea office has been extremely helpful and supportive in my search of a property. She is kind, diligent and professional, and I will not hesitate to recommend you ...
read full review
Was this helpful? Yes

“Not recommendable. D&G will overestimate your......”

Share on :
Oct 20,2020
Minithumbdown
By: 'Maria'
Oct 20,2020
1 people found
this helpful
Not recommendable. D&G will overestimate your property to get your custom, once you have signed the Agreement, communication is very poor. They don't answer telephone calls, and reply to emails occasionally. They give you the impression they don't know anything about your property, they ...
read full review
Was this helpful? Yes

“keep your fingers aways from these peoplemaf......”

Share on :
Sep 25,2020
Minithumbdown
By: 'Francesca'
Sep 25,2020
1 people found
this helpful
keep your fingers aways from these people mafia clan under covered and protected by a corrupt system destroying U.K. never seen such a scammers everything they do is illegal they can even kill you while asleep...and I mean in reality never trust those ...
read full review
Was this helpful? Yes
By: Jox
Dec 16, 2020
View all comments (1)
Hi, I have read your comment and I have had the same experience. They presented 4 fake invoices in order to do a claim in our deposit. I could double checked that the invoices had been counterfeited and I reported the case to the police, but would be good to contact if you had the same experience in order to submit your case too the police. Contact me please if that is the case. ...

“pleased with SW7 branch...”

Share on :
Sep 15,2020
Minithumbup
By: 'Tina'
Sep 15,2020
0 people found
this helpful
The agent who sold our property in the South Kensington branch was professional and efficient and I would recommend her....
read full review
Was this helpful? Yes

“Renata is very kind. She knows analyse our ne......”

Share on :
Jul 28,2020
Minithumbup
By: 'Camille'
Jul 28,2020
0 people found
this helpful
Renata is very kind. She knows analyse our needs and suggest appropriate viewings . She knows her job and try to find the best for us. She is very smiling and available...
read full review
Was this helpful? Yes

“Successful flat search with lovely Renata!...”

Share on :
Jul 17,2020
Minithumbup
By: 'Magali'
Jul 17,2020
0 people found
this helpful
We had Renata helping us with our flat search and process of securing it, she was kind, helpful and got back to us quickly if we needed any questions answering! Thank you for helping us get the flat we wanted....
read full review
Was this helpful? Yes

“Poor management of both Tenant and Landlord. ......”

Share on :
Nov 26,2019
Minithumbdown
By: 'Charles'
Nov 26,2019
1 people found
this helpful
Poor management of both Tenant and Landlord. Extremely unprofessional and incompetent team! Would highly recommend not using this agency if you want a deal to be done. Time Kills Deals...
read full review
Was this helpful? Yes

“Georgia Elliott and Oliver Mason of the Balha......”

Share on :
Sep 27,2019
Minithumbup
By: 'J'
Sep 27,2019
0 people found
this helpful
Georgia Elliott and Oliver Mason of the Balham branch of Douglas and Gordon handled both a sale and a purchase for me. Relentlessly upbeat and supportive with a great local knowledge of the market and ability to predict timescales for offers; they had prospective buyers ...
read full review
Was this helpful? Yes

“Hattie & Thom were very helpful, professional......”

Share on :
Sep 16,2019
Minithumbup
By: 'CR'
Sep 16,2019
0 people found
this helpful
Hattie & Thom were very helpful, professional and efficient , allowing us to achieve a good sales price for the property....
read full review
Was this helpful? Yes

“Friendly, efficient and always great customer service. I would highly recommend...”

Share on :
Sep 10,2019
Minithumbup
By: 'Ryan'
Sep 10,2019
0 people found
this helpful
I have been renting through D&G for the last year, during my property search I was assisted by Gemma she took time to understand our needs and showed us a good selection of properties and was always on hand to help with anything we ...
read full review
Was this helpful? Yes

“Georgina is a star, helped us find the right ......”

Share on :
Jul 16,2019
Minithumbup
By: 'Wael'
Jul 16,2019
0 people found
this helpful
Georgina is a star, helped us find the right property on day one and made the entire moving-in process go smoothly....
read full review
Was this helpful? Yes

“The team at D&G did a great job - they were v......”

Share on :
Jul 10,2019
Minithumbup
By: 'James'
Jul 10,2019
0 people found
this helpful
The team at D&G did a great job - they were very quick, efficient yet thorough! We achieved a lot of good quality viewings in a short period of time, despite challenging market conditions......
read full review
Was this helpful? Yes

“An excellent service provided by Toby Etherin......”

Share on :
Jun 27,2019
Minithumbup
By: 'muhammad'
Jun 27,2019
0 people found
this helpful
An excellent service provided by Toby Etherington. He is a very professional, enthusiastic and well mannered gentleman. He always greeted us with smile and helped out where ever he can. We are overall impressed by service provided by Douglas & Gordon other staff and Toby,s ...
read full review
Was this helpful? Yes

“Sale of house...”

Share on :
Jun 16,2019
Minithumbup
By: 'Mrs'
Jun 16,2019
0 people found
this helpful
Jack really took our position into account and worked round my disabled husband's timetable. He guided us through the whole process...
read full review
Comment on agent fees
If they do the job, they deserve the fee - they were the most expensive but managed to get our asking price in 4 weeks when other agents suggested lower
Was this helpful? Yes

“Excellent Service...”

Share on :
Jun 13,2019
Minithumbup
By: 'Lesley'
Jun 13,2019
0 people found
this helpful
Excellent service from Henny and Toby at the Southfields Branch. The service I received from them was 'second to none'! I would not hesitate to use them again....
read full review
Comment on agent fees
Okay
Was this helpful? Yes

“Sold...”

Share on :
Jun 13,2019
Minithumbup
By: 'Andy'
Jun 13,2019
0 people found
this helpful
Despite the property taking a while to sell the team did an excellent job, diligently and exhaustively. The team work well together and someone is always available....
read full review
Comment on agent fees
Fees reasonable and definitely more reasonable than others
Was this helpful? Yes

“House Sale...”

Share on :
May 09,2019
Minithumbup
By: 'DG'
May 09,2019
0 people found
this helpful
Last September we put our house on the market with a long established local agent, however after 4 initial viewings there was not another until mid-December when we appointed D & G. Thereafter the viewings were constant and the communication by Verity and Hattie excellent throughout. Despite ...
read full review
Comment on agent fees
A bit high (which was why we didn't use them initially) but the price achieved is far more important.
Was this helpful? Yes

“House sale...”

Share on :
May 04,2019
Minithumbup
By: 'Linda'
May 04,2019
0 people found
this helpful
I wish to thank Morgan and Chiara for the professional way they speedily conducted the sale of my property. They were always approachable and kept me regularly updated on progress.Your efforts are very much appreciated....
read full review
Comment on agent fees
Fees are roughly what I expect for London.
Was this helpful? Yes

“terrific...”

Share on :
May 01,2019
Minithumbup
By: 'Andrew'
May 01,2019
0 people found
this helpful
really excellent service from start to finish - owner was abroad and they even allowed us access to the property to get quotes from contractors before completion...
read full review
Was this helpful? Yes

“Utterly Shambolic...”

Share on :
Apr 16,2019
Minithumbdown
By: 'SHAMBOLIC'
Apr 16,2019
5 people found
this helpful
Utterly shambolic from start to finish. Whether it was the incompetence of the letting agent at the beginning, the total lack of professionalism from all of the six property managers we had during our 18 month tenure, the aggression and lack of respect of the letting ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“Incompetent...”

Share on :
Apr 05,2019
Minithumbdown
By: 'Paul'
Apr 05,2019
1 people found
this helpful
DO NOT USE. D&G are incompetent. I can't begin to list the number of issues I have had with them!...
read full review
Comment on agent fees
Very expensive especially on hidden costs such as changing a tenant.
Was this helpful? Yes

“Terrible...”

Share on :
Apr 02,2019
Minithumbdown
By: 'DouglasGordonLies'
Apr 02,2019
1 people found
this helpful
We experienced a number of issues at our property, no money back or apologies from the landlord or agent. They held our deposit as ransom because we owed monies which they forgot to mention, lots of hidden fees and overall a terrible experience....
read full review
Comment on agent fees
Bad - very experience and their fees are hidden.
Was this helpful? Yes

“Terrible, incompetent and rude...”

Share on :
Nov 30,2018
Minithumbdown
By: 'Avoid'
Nov 30,2018
4 people found
this helpful
From start to finish this agent has been incompetent. Mistake after mistake in the initial contract, each time jovially chalked down to a 'typo'. They claimed not to have received a payment made and upon proving otherwise no apology was received. Viewing requests are frequently ...
read full review
Was this helpful? Yes

“A complete rip-off for tenants...”

Share on :
Nov 22,2018
Minithumbdown
By: 'Rich'
Nov 22,2018
2 people found
this helpful
Tenants BEWARE - Douglas and Gordon charge extortionate "fees" to tenants: 18 months cost me ~ £1000! https://www.douglasandgordon.com/fees-and-terms-tenants/ Before tenancy: £300 for the tenancy agreement £45 per person on the tenancy for referencing (2 people in my case) i.e. £390 before you move in, plus deposit + 1 month ...
read full review
Comment on agent fees
Awful
Was this helpful? Yes

“Excellent...”

Share on :
Nov 20,2018
Minithumbup
By: 'Narayan'
Nov 20,2018
0 people found
this helpful
James Bailey at Douglas and Gordon was very professional and quick in having the flat re let. Very efficient and I highly recommnend this agency....
read full review
Was this helpful? Yes

“Wonderful agent...”

Share on :
Sep 27,2018
Minithumbup
By: 'Bhill13'
Sep 27,2018
0 people found
this helpful
Happy to have found such a great flat so quickly in a tricky market. Pleasure to deal with. Would recommend...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Douglas & Gordon

Individual Branch Awards


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home