Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across cen Read full description...Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.
Douglas & Gordon

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Properties for Sale
Properties to Rent

“ I Lost Money With D&G - Terrible for Tenants... ”

Jul 13,2018
Minithumbdown
By: 'AdriC'
Jul 13,2018
0 people found
this helpful
I wish I had looked up agency ratings and I would have seen how poor D&G is rated. How they are still around, I have no idea! Thy are very poor at explaining how they work or how the process goes between two ...
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Comment on agent fees
Bad 100% bad! Just awful. Terrible
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“ Rental property - Let... ”

Apr 13,2018
Minithumbup
By: 'Jennifer'
Apr 13,2018
0 people found
this helpful
We recently let a lovely property through this estate agent and had a very positive experience. Our main contact was Poppy who was delightful. I was impressed with the high end properties that this agency had on there books. Being new to the area we ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbdown
By: 'Ralph'
Mar 13,2018
1 people found
this helpful
We made an offer on a property - offer accepted and we were moving forward with the deal. Our solicitor found out that the sellers didn't own the property legally and therefore the sellers' solicitor couldn't answer any of our questions or concern ...
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Jan 23,2018
Minithumbup
By: 'Bert P'
Jan 23,2018
0 people found
this helpful
Victoria Lear is the ultimate estate agent. Effortlessly charming nothing was too much trouble and was happy to come back to the property so I could view it time and again. I wouldn't hesitate to use her and Douglas and Gordon again. Is she ...
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Comment on agent fees
Excellent fees
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Oct 24,2017
Minithumbup
By: 'RH & KM'
Oct 24,2017
0 people found
this helpful
I have just completed on the sale of my flat. From initial valuation right through the sales process I found Jack and the D&G team to provide a very high quality service. Communication was strong/ professional at all stages. I would not hesitate ...
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Sep 11,2017
Minithumbdown
By: 'pimlico123'
Sep 11,2017
0 people found
this helpful
Appalling service and they're very rude. We struggled for years with the bad attitude and moaning of everything. Checkout was a complete nightmare as they were asking us to pay for the most unbelievable things. Stay away from this agent!!!!...
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Comment on agent fees
They charge for everything. Bear in mind that if you rent with them they will charge you in the future a lot for references. Also, in your checkout they will charge you for a handy man to change the bulbs (quite a lot of money!)
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Aug 25,2017
Minithumbup
By: 'AG'
Aug 25,2017
0 people found
this helpful
We recently sold our 4 bed house in Streatham Hill through Enna Mae Assiter. It was a difficult and complicated negotiation that was handled in a calm and constructive way from start to finish. We had had the house on the market with another agent who ...
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Comment on agent fees
Very Good
Was this helpful? Yes
Aug 10,2017
Minithumbup
By: 'MiguelV'
Aug 10,2017
1 people found
this helpful
After having dealt with Douglas & Gordon twice, it is not surprising to me that the Daily Telegraph referred to them as one of the best estate agents in Britain. All the letting agents I have had the pleasure of dealing with were genuinely friendly, ...
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Comment on agent fees
The fees are fair. The service was fantastic, so they deserve every penny.
Was this helpful? Yes
Aug 08,2017
Minithumbup
By: 'Kim B.'
Aug 08,2017
1 people found
this helpful
Kitty Bilborough was our agent on the flat in which we recently moved, and she made every step of the process cheerful, clear, and transparent. We ran into a couple of roadblocks during the contract process, but Kitty acted on our behalf and handled everything ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2017
Minithumbup
By: 'LK'
Aug 03,2017
1 people found
this helpful
Kitty Bilborough and the D&G team were wonderful to work with! All of the flats I toured had what I was looking for and I was able to find one that exceeded all of my expectations. Kitty was so friendly and patient throughout ...
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Jul 19,2017
Minithumbup
By: 'AJS'
Jul 19,2017
0 people found
this helpful
Alex and everyone at D&G are an absolute pleasure to work with. Always very professional and efficient. Alex found me fantastic tenants and I will continue to work with D&G for the foreseeable future. Maddie is also fantastic to deal with ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'P'
Jul 07,2017
0 people found
this helpful
Although I put in the offer with this branch, I think the property is managed by the Chelsea office. Positive experience overall - so far (only 2 weeks in to tenancy) all issues have been sorted and had a friendly check-up call with negotiator to make ...
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Comment on agent fees
£300 + £45pp reference check. I think the law is changing soon to stop these... if only it was retrospective.
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Jun 14,2017
Minithumbdown
By: 'Jennifer'
Jun 14,2017
3 people found
this helpful
Finally we almost finished to deal with the worst agencies I've ever been in touch with in london. The number of unprofessional people working there is surprisingly upsetting. We've been repeating the same things over and over for almost a year but never been listened. ...
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Comment on agent fees
Ridicolously high
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Jun 11,2017
Minithumbdown
By: 'Sandie'
Jun 11,2017
3 people found
this helpful
After renting under D&G for a year, I'm still not sure what their role is. They have been extremely passive in dealing with problems my partner and I have had with our flat, so much so that our landlord has now changed agencies. ...
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Comment on agent fees
Extortionate and unreasonable. Our landlord has changed agencies.
Was this helpful? Yes
Apr 21,2017
Minithumbup
By: 'David'
Apr 21,2017
0 people found
this helpful
First contact with D&G, W6 just after the financial crash. The agent could not have worked harder to find a tenant in what was then a difficult market. Have stayed with them since. In all my dealings with the Glenthorne Road office they ...
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 19,2017
Minithumbdown
By: 'Annoyed in Pimlico'
Apr 19,2017
2 people found
this helpful
Douglas and Gordon are like the boy that just won't get the message that when you don't answer the phone, after ringing everyday for three months, you need to stop calling. They were pretty dismissive of us in the first place which is part of ...
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Dec 17,2016
Minithumbdown
By: 'Londontenant'
Dec 17,2016
1 people found
this helpful
Worst agency ever. In 18 months of tenancy I experienced more than 20 visits in my flat due to several issues.... countless: keys, heating, leaks etc. Each time they send the cheapest companies ever, they do not fix anything and charge the landlord. Finally they made a ...
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Comment on agent fees
Fees are normal.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By: 'Simon Crampton'
Nov 29,2016
1 people found
this helpful
I found D&G sales staff to be very professional and knowledgeable. I think they price realistically and keep you informed. Would recommend them over firms!!...
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Comment on agent fees
Fair once negotiated
Was this helpful? Yes
Nov 07,2016
Minithumbdown
By: 'AW #2, 44 Burlington Road'
Nov 07,2016
3 people found
this helpful
This agency is best avoided. Lesson learned. I should have read reviews for Douglas & Gordon before dealing with them. This was an eye opening experience for newcomers to the UK. Unfortunately, from the start, we were mislead by this agency. We made the mistake ...
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 23,2016
Minithumbdown
By: 'VLW'
Aug 23,2016
2 people found
this helpful
Worst letting agency ever. When we moved in very argumentative over contract, even when asking to insert standard clauses such as break periods etc. Sent us series of misinformation about the chargeable rent and move in date and would not back down even when we ...
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What agent could do to change your mind?
Ridiculously high for an aggressive and inflexible service.
Attached Files
Comment on agent fees
Ridiculously high for an aggressive and inflexible service.
Was this helpful? Yes
Feb 22,2016
Minithumbdown
By: 'K'
Feb 22,2016
7 people found
this helpful
Beware when renewing contracts, D&G will alter contracts and do not make it clear exactly what the have removed. In our case it was a get out clause. They also insist on new contracts each term and force you to sign it, then ...
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Jan 20,2016
Minithumbdown
By: 'Anna'
Jan 20,2016
3 people found
this helpful
I requested a viewing via D&G website. A letting agent contacted me the following day to arrange a viewing. We agreed on a day and time. I arrived at the property on time and the person who was supposed to show me the ...
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What agent could do to change your mind?
Call to reschedule the appointment knowing they were going to be late or were not going to be able to make it. Call me back when I requested some other capable person to show me the property. They never called back. Apologise for the way they treated a customer.
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By: Anna
Feb 10, 2016
View all comments (1)
These agents are unbelievable. An employee of Douglas and Gordon in Battersea reversed into my car full force and attempted to drive off. Very unprofessional and not trustworthy. Would never use! ...
Nov 22,2014
Minithumbdown
By: 'West London Mum'
Nov 22,2014
2 people found
this helpful
Douglas & Gordon are quite literally the worst estate agent I have ever encountered in my decades of living in London. They are incompetent and lazy and useless, which is pretty much the worst combination you can find. I live in a property managed by ...
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What agent could do to change your mind?
Tried harder, had a better attitude, been more responsive. Actually cared about its clients.
Attached Files
Comment on agent fees
They are clearly ripping off the landlord by charging him property management fees and hiring sub standard contractors.
Was this helpful? Yes
Sep 21,2014
Minithumbdown
By: 'Nightmear.'
Sep 21,2014
2 people found
this helpful
This is the worst Managing agent I have ever dealt with. we were paying over 800 per week for a 2 bed flat, after heavy rain in Jan we had very bad water damage in the property, continuous efforts to get the damage repaired fell on deaf ...
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What agent could do to change your mind?
if the agent had been fair and honest & also repaired the property in a reasonible timeframe and agreed to not increase the rent when the property did not warrent an increase, and also spoke politely and not been constantly argumentative, then we would have been alot happier.
Attached Files
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Aug 28,2014
Minithumbdown
By: 'Irritated'
Aug 28,2014
0 people found
this helpful
The letting staff who showed us the property were professional and helpful but that is where it ended The documentation lady patronizing. We could not have access yo the property until 3 pm on Friday as inventory people had not been arranged They gave us the ...
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Jun 19,2014
Minithumbdown
By: 'Never Again'
Jun 19,2014
3 people found
this helpful
I was in the unfortunate position to have dealt with Douglas and Gordon for both buying and as a resident. Despite being a cash buyer they managed to delay the purchase to the point of collapse blaming me for the delays, instead of providing the ...
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What agent could do to change your mind?
Poor serivce.
Attached Files
Was this helpful? Yes
Oct 07,2013
Minithumbdown
By: 'caroline'
Oct 07,2013
5 people found
this helpful
I bought a small studio apartment in Chelsea via D and G. On each of the 2 viewings the agent was very casual and uninterested, once leaving us standing in the lobby of the flat which we were viewing to take a phone call which lasted 5 ...
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What agent could do to change your mind?
I would have preferred a friendlier more human approach.
Attached Files
Was this helpful? Yes
Jun 19,2013
Minithumbdown
By: 'home mover'
Jun 19,2013
8 people found
this helpful
The sales team is shockingly disappointing in many aspects- it was such a shame that we had to deal with them as we liked the property so much. Firstly despite the property being on the market for 3 weeks they did not know basic information such ...
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Was this helpful? Yes
Jan 23,2013
Minithumbdown
By: 'F'
Jan 23,2013
11 people found
this helpful
The lady, India was probably the most obnoxious and arrogant person i have ever encountered on the phone. Compared to Foxton, KFH, Hamptons, by far, Douglas and Gordon was the worst experience I have had. This lady is to be avoided at all cost....
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Was this helpful? Yes
May 17,2012
Minithumbdown
By: 'Na'
May 17,2012
3 people found
this helpful
I tried using D&G to sell my property given I thought they offered quality service....I was wrong. The key issue was communication & non delivery. Communication: despite saying they would keep me up to date with feedback from viewings, I had to ...
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What agent could do to change your mind?
Stick to what you promise Remain in contact with vendor Ensure you provide timely feedback after viewings Suggest ways to help if the property isn\'t getting viewings
Attached Files
Was this helpful? Yes



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Balham Branch
81 Nightingale Lane, London SW12 8NX
(0)
Battersea Branch
128 Northcote Road Battersea, Battersea SW11 6QZ
(1)
Battersea Park
236 Battersea Park Road, London SW11 4ND
(1)
show all branches (20)
East Putney Branch
Upper Richmond Road, London SW15 2SH
(1)
Fulham Branch
656 Fulham Road, Fulham SW6 5RX
(3)
Hammersmith & Shepherd's Bush Branch
118-120 Glenthorne Road, London W6 0LP
(2)
Head Office
67-68 Warwick Square, City of london SW1V 2AR
(1)
Kensington Branch
172 Kensington Church Street, London W8 4BN
(0)
London
190 Upper Richmond Road, London SW15 2SH
(0)
London
106 Wilton Road, London SW1V 1DZ
(3)
London
25-27 Harrington Road, London SW7 3EU
(0)
London
22 Gloucester Road, London SW7 4RB
(0)
Notting Hill Branch
299 Westbourne Grove, London W11 2QA
(4)
Office 1
30 Abbeville Road, Clapham SW4 9NG
(2)
Office 1
45 Sloane Avenue, London SW3 3DH
(3)
Office 2
55-57 Sloane Avenue, London SW3 3DH
(0)
Pimlico & Westminster Branch
Wilton Road, London SW1V 1DZ
(3)
Southfields & Earlsfield Branch
24 Replingham Road, London SW18 5LR
(3)
Streatham
212 New King's Road, London SW6 4NZ
(2)
West Putney Branch
127 Lower Richmond Road, London SW15 1EZ
(0)


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