Douglas & Gordon
2.9/5, 53 reviews
49% recommended
83% sales valuation accuracy
92% sales fee satisfaction
56% lettings valuation accuracy
53% lettings fee satisfaction
Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, ... show more Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 83% 92% £400,000 £1,385,000
Lettings 56% 53% £475 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 12 14 10 1 2 2 0 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Poor management of both Tenant and Landlord. ......”

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Nov 26,2019
Minithumbdown
By: 'Charles'
Nov 26,2019
0 people found
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Poor management of both Tenant and Landlord. Extremely unprofessional and incompetent team! Would highly recommend not using this agency if you want a deal to be done. Time Kills Deals...
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“Georgia Elliott and Oliver Mason of the Balha......”

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Sep 27,2019
Minithumbup
By: 'J Brown'
Sep 27,2019
0 people found
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Georgia Elliott and Oliver Mason of the Balham branch of Douglas and Gordon handled both a sale and a purchase for me. Relentlessly upbeat and supportive with a great local knowledge of the market and ability to predict timescales for offers; they had prospective buyers ...
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“Hattie & Thom were very helpful, professional......”

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Sep 16,2019
Minithumbup
By: 'CR'
Sep 16,2019
0 people found
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Hattie & Thom were very helpful, professional and efficient , allowing us to achieve a good sales price for the property....
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“Friendly, efficient and always great customer service. I would highly recommend...”

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Sep 10,2019
Minithumbup
By: 'Ryan Harvey'
Sep 10,2019
0 people found
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I have been renting through D&G for the last year, during my property search I was assisted by Gemma she took time to understand our needs and showed us a good selection of properties and was always on hand to help with anything we ...
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“Georgina is a star, helped us find the right ......”

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Jul 16,2019
Minithumbup
By: 'Wael Elrifai'
Jul 16,2019
0 people found
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Georgina is a star, helped us find the right property on day one and made the entire moving-in process go smoothly....
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“The team at D&G did a great job - they were v......”

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Jul 10,2019
Minithumbup
By: 'James Hook'
Jul 10,2019
0 people found
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The team at D&G did a great job - they were very quick, efficient yet thorough! We achieved a lot of good quality viewings in a short period of time, despite challenging market conditions......
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“An excellent service provided by Toby Etherin......”

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Jun 27,2019
Minithumbup
By: 'muhammad ahmad'
Jun 27,2019
0 people found
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An excellent service provided by Toby Etherington. He is a very professional, enthusiastic and well mannered gentleman. He always greeted us with smile and helped out where ever he can. We are overall impressed by service provided by Douglas & Gordon other staff and Toby,s ...
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“Sale of house...”

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Jun 16,2019
Minithumbup
By: 'Mrs Bancroft'
Jun 16,2019
0 people found
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Jack really took our position into account and worked round my disabled husband's timetable. He guided us through the whole process...
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Comment on agent fees
If they do the job, they deserve the fee - they were the most expensive but managed to get our asking price in 4 weeks when other agents suggested lower
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“Excellent Service...”

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Jun 13,2019
Minithumbup
By: 'Lesley Hawksworth'
Jun 13,2019
0 people found
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Excellent service from Henny and Toby at the Southfields Branch. The service I received from them was 'second to none'! I would not hesitate to use them again....
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Okay
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“Sold...”

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Jun 13,2019
Minithumbup
By: 'Andy'
Jun 13,2019
0 people found
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Despite the property taking a while to sell the team did an excellent job, diligently and exhaustively. The team work well together and someone is always available....
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Comment on agent fees
Fees reasonable and definitely more reasonable than others
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“House Sale...”

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May 09,2019
Minithumbup
By: 'DG'
May 09,2019
0 people found
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Last September we put our house on the market with a long established local agent, however after 4 initial viewings there was not another until mid-December when we appointed D & G. Thereafter the viewings were constant and the communication by Verity and Hattie excellent throughout. Despite ...
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Comment on agent fees
A bit high (which was why we didn't use them initially) but the price achieved is far more important.
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“House sale...”

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May 04,2019
Minithumbup
By: 'Linda'
May 04,2019
0 people found
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I wish to thank Morgan and Chiara for the professional way they speedily conducted the sale of my property. They were always approachable and kept me regularly updated on progress.Your efforts are very much appreciated....
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Comment on agent fees
Fees are roughly what I expect for London.
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“terrific...”

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May 01,2019
Minithumbup
By: 'Andrew Muscat'
May 01,2019
0 people found
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really excellent service from start to finish - owner was abroad and they even allowed us access to the property to get quotes from contractors before completion...
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“Utterly Shambolic...”

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Apr 16,2019
Minithumbdown
By: 'SHAMBOLIC'
Apr 16,2019
5 people found
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Utterly shambolic from start to finish. Whether it was the incompetence of the letting agent at the beginning, the total lack of professionalism from all of the six property managers we had during our 18 month tenure, the aggression and lack of respect of the letting ...
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Comment on agent fees
BAD
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“Incompetent...”

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Apr 05,2019
Minithumbdown
By: 'Paul'
Apr 05,2019
1 people found
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DO NOT USE. D&G are incompetent. I can't begin to list the number of issues I have had with them!...
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Comment on agent fees
Very expensive especially on hidden costs such as changing a tenant.
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“Terrible...”

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Apr 02,2019
Minithumbdown
By: 'DouglasGordonLies'
Apr 02,2019
1 people found
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We experienced a number of issues at our property, no money back or apologies from the landlord or agent. They held our deposit as ransom because we owed monies which they forgot to mention, lots of hidden fees and overall a terrible experience....
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Comment on agent fees
Bad - very experience and their fees are hidden.
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“Terrible, incompetent and rude...”

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Nov 30,2018
Minithumbdown
By: 'Avoid'
Nov 30,2018
4 people found
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From start to finish this agent has been incompetent. Mistake after mistake in the initial contract, each time jovially chalked down to a 'typo'. They claimed not to have received a payment made and upon proving otherwise no apology was received. Viewing requests are frequently ...
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“A complete rip-off for tenants...”

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Nov 22,2018
Minithumbdown
By: 'Rich K'
Nov 22,2018
2 people found
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Tenants BEWARE - Douglas and Gordon charge extortionate "fees" to tenants: 18 months cost me ~ £1000! https://www.douglasandgordon.com/fees-and-terms-tenants/ Before tenancy: £300 for the tenancy agreement £45 per person on the tenancy for referencing (2 people in my case) i.e. £390 before you move in, plus deposit + 1 month ...
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Comment on agent fees
Awful
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“Excellent...”

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Nov 20,2018
Minithumbup
By: 'Narayan'
Nov 20,2018
0 people found
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James Bailey at Douglas and Gordon was very professional and quick in having the flat re let. Very efficient and I highly recommnend this agency....
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“Wonderful agent...”

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Sep 27,2018
Minithumbup
By: 'Bhill13'
Sep 27,2018
0 people found
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Happy to have found such a great flat so quickly in a tricky market. Pleasure to deal with. Would recommend...
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“Extremely Poor...”

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Aug 27,2018
Minithumbdown
By: 'Sarah Hart'
Aug 27,2018
0 people found
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I sold my property through Beth Corbet at Douglas & Gordon. I was extremely disappointed to receive a handwritten letter from my buyers followed by a strongly worded email complaining about the conduct of my agent and threatening to pull out of the transaction if I ...
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“Outstanding Service...”

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Aug 21,2018
Minithumbup
By: 'Rasha'
Aug 21,2018
0 people found
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Victoria has been most helpful from day 1. Always promptly responding to my many questions and never tired of providing advise and support. She was very accommodating and was very happy to work around my time to view the property as many times as I needed. ...
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Comment on agent fees
Good
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“I Lost Money With D&G - Terrible for Tenants...”

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Jul 13,2018
Minithumbdown
By: 'AdriC'
Jul 13,2018
0 people found
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I wish I had looked up agency ratings and I would have seen how poor D&G is rated. How they are still around, I have no idea! Thy are very poor at explaining how they work or how the process goes between two tenants ...
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Comment on agent fees
Bad 100% bad! Just awful. Terrible
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“Rental property - Let...”

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Apr 13,2018
Minithumbup
By: 'Jennifer'
Apr 13,2018
0 people found
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We recently let a lovely property through this estate agent and had a very positive experience. Our main contact was Poppy who was delightful. I was impressed with the high end properties that this agency had on there books. Being new to the area we ...
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Comment on agent fees
Good
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“We made an offer on a property - offer accepted ......”

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Mar 13,2018
Minithumbdown
By: 'Ralph'
Mar 13,2018
4 people found
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We made an offer on a property - offer accepted and we were moving forward with the deal. Our solicitor found out that the sellers didn't own the property legally and therefore the sellers' solicitor couldn't answer any of our questions or concern regarding the ...
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By: Paul Stewart
Jan 09, 2019
View all comments (1)
I am the former owner of 12 MM (NW6 5PT). The house was sold at a cheap price to two dodgy men from Birmingham. The house is still on the market today. I am sorry you lost lots of money on solicitors fees, surveys etc. It is not my fault. I lost my home of over 20 years. It is now advertised as 'under offer'. It isn't under offer. A deliberate ploy by Douglas and Gordon so they can claim the offer 'felll through' and it can be advertised as a 'new' property on Rightmove which will wipe o ...

“Victoria Lear is the ultimate estate agent. Effortlessly charming nothing ......”

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Jan 23,2018
Minithumbup
By: 'Bert P'
Jan 23,2018
0 people found
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Victoria Lear is the ultimate estate agent. Effortlessly charming nothing was too much trouble and was happy to come back to the property so I could view it time and again. I wouldn't hesitate to use her and Douglas and Gordon again. Is she a ...
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Comment on agent fees
Excellent fees
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“I have just completed on the sale of my flat. ......”

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Oct 24,2017
Minithumbup
By: 'RH & KM'
Oct 24,2017
0 people found
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I have just completed on the sale of my flat. From initial valuation right through the sales process I found Jack and the D&G team to provide a very high quality service. Communication was strong/ professional at all stages. I would not hesitate to ...
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“Appalling service and they're very rude. We struggled for years ......”

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Sep 11,2017
Minithumbdown
By: 'pimlico123'
Sep 11,2017
0 people found
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Appalling service and they're very rude. We struggled for years with the bad attitude and moaning of everything. Checkout was a complete nightmare as they were asking us to pay for the most unbelievable things. Stay away from this agent!!!!...
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Comment on agent fees
They charge for everything. Bear in mind that if you rent with them they will charge you in the future a lot for references. Also, in your checkout they will charge you for a handy man to change the bulbs (quite a lot of money!)
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“We recently sold our 4 bed house in Streatham Hill through ......”

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Aug 25,2017
Minithumbup
By: 'AG'
Aug 25,2017
0 people found
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We recently sold our 4 bed house in Streatham Hill through Enna Mae Assiter. It was a difficult and complicated negotiation that was handled in a calm and constructive way from start to finish. We had had the house on the market with another agent who ...
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Comment on agent fees
Very Good
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“After having dealt with Douglas & Gordon twice, it is not ......”

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Aug 10,2017
Minithumbup
By: 'MiguelV'
Aug 10,2017
1 people found
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After having dealt with Douglas & Gordon twice, it is not surprising to me that the Daily Telegraph referred to them as one of the best estate agents in Britain. All the letting agents I have had the pleasure of dealing with were genuinely friendly, available ...
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Comment on agent fees
The fees are fair. The service was fantastic, so they deserve every penny.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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