Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central Read full description...Douglas & Gordon was founded in 1958 in Chelsea. Originally launched by two entrepreneurs the company has grown to employ more than 200 people in 19 offices, providing property services across central, west and south west London. Areas of operation include Residential Sales & Lettings, Property & Tenancy Management, Corporate & Relocation Services, Investments & Developments, Professional Valuations, Block Management and Refurbishment & Interior Services.. In addition, Douglas & Gordon part owns D&G Asset Management, a company that advises and manages capital looking to invest in residential property. Fundamental to the success to our business is the calibre and commitment of the people we employ. Recruitment at Douglas & Gordon is based as much on personality profiling as on experience and ability. Employees benefit from extensive, tailor-made training and development programmes as well as practical learning opportunities. Members of the Douglas & Gordon board hold high profile positions within a number of industry bodies and often feature in the press and social media as experts in their field.
Douglas & Gordon



Properties for Sale
Properties to Rent

“Excellent Service...”

Jun 13,2019
Minithumbup
By: 'Lesley Hawksworth'
Jun 13,2019
0 people found
this helpful
Excellent service from Henny and Toby at the Southfields Branch. The service I received from them was 'second to none'! I would not hesitate to use them again....
read full review
Comment on agent fees
Okay
Was this helpful? Yes

“Sold...”

Jun 13,2019
Minithumbup
By: 'Andy'
Jun 13,2019
0 people found
this helpful
Despite the property taking a while to sell the team did an excellent job, diligently and exhaustively. The team work well together and someone is always available....
read full review
Comment on agent fees
Fees reasonable and definitely more reasonable than others
Was this helpful? Yes

“House Sale...”

May 09,2019
Minithumbup
By: 'DG'
May 09,2019
0 people found
this helpful
Last September we put our house on the market with a long established local agent, however after 4 initial viewings there was not another until mid-December when we appointed D & G. Thereafter the viewings were constant and the communication by Verity and Hattie excellent throughout. Despite ...
read full review
Comment on agent fees
A bit high (which was why we didn't use them initially) but the price achieved is far more important.
Was this helpful? Yes

“House sale...”

May 04,2019
Minithumbup
By: 'Linda'
May 04,2019
0 people found
this helpful
I wish to thank Morgan and Chiara for the professional way they speedily conducted the sale of my property. They were always approachable and kept me regularly updated on progress.Your efforts are very much appreciated....
read full review
Comment on agent fees
Fees are roughly what I expect for London.
Was this helpful? Yes

“terrific...”

May 01,2019
Minithumbup
By: 'Andrew Muscat'
May 01,2019
0 people found
this helpful
really excellent service from start to finish - owner was abroad and they even allowed us access to the property to get quotes from contractors before completion...
read full review
Was this helpful? Yes

“Utterly Shambolic...”

Apr 16,2019
Minithumbdown
By: 'SHAMBOLIC'
Apr 16,2019
3 people found
this helpful
Utterly shambolic from start to finish. Whether it was the incompetence of the letting agent at the beginning, the total lack of professionalism from all of the six property managers we had during our 18 month tenure, the aggression and lack of respect of the letting ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“Incompetent...”

Apr 05,2019
Minithumbdown
By: 'Paul'
Apr 05,2019
1 people found
this helpful
DO NOT USE. D&G are incompetent. I can't begin to list the number of issues I have had with them!...
read full review
Comment on agent fees
Very expensive especially on hidden costs such as changing a tenant.
Was this helpful? Yes

“Terrible...”

Apr 02,2019
Minithumbdown
By: 'DouglasGordonLies'
Apr 02,2019
1 people found
this helpful
We experienced a number of issues at our property, no money back or apologies from the landlord or agent. They held our deposit as ransom because we owed monies which they forgot to mention, lots of hidden fees and overall a terrible experience....
read full review
Comment on agent fees
Bad - very experience and their fees are hidden.
Was this helpful? Yes

“Terrible, incompetent and rude...”

Nov 30,2018
Minithumbdown
By: 'Avoid'
Nov 30,2018
4 people found
this helpful
From start to finish this agent has been incompetent. Mistake after mistake in the initial contract, each time jovially chalked down to a 'typo'. They claimed not to have received a payment made and upon proving otherwise no apology was received. Viewing requests are frequently ...
read full review
Was this helpful? Yes

“A complete rip-off for tenants...”

Nov 22,2018
Minithumbdown
By: 'Rich K'
Nov 22,2018
2 people found
this helpful
Tenants BEWARE - Douglas and Gordon charge extortionate "fees" to tenants: 18 months cost me ~ £1000! https://www.douglasandgordon.com/fees-and-terms-tenants/ Before tenancy: £300 for the tenancy agreement £45 per person on the tenancy for referencing (2 people in my case) i.e. £390 before you move in, plus deposit + 1 month ...
read full review
Comment on agent fees
Awful
Was this helpful? Yes

“Excellent...”

Nov 20,2018
Minithumbup
By: 'Narayan'
Nov 20,2018
0 people found
this helpful
James Bailey at Douglas and Gordon was very professional and quick in having the flat re let. Very efficient and I highly recommnend this agency....
read full review
Was this helpful? Yes

“Wonderful agent...”

Sep 27,2018
Minithumbup
By: 'Bhill13'
Sep 27,2018
0 people found
this helpful
Happy to have found such a great flat so quickly in a tricky market. Pleasure to deal with. Would recommend...
read full review
Was this helpful? Yes

“Extremely Poor...”

Aug 27,2018
Minithumbdown
By: 'Sarah Hart'
Aug 27,2018
0 people found
this helpful
I sold my property through Beth Corbet at Douglas & Gordon. I was extremely disappointed to receive a handwritten letter from my buyers followed by a strongly worded email complaining about the conduct of my agent and threatening to pull out of the transaction if I ...
read full review
Was this helpful? Yes

“Outstanding Service...”

Aug 21,2018
Minithumbup
By: 'Rasha'
Aug 21,2018
0 people found
this helpful
Victoria has been most helpful from day 1. Always promptly responding to my many questions and never tired of providing advise and support. She was very accommodating and was very happy to work around my time to view the property as many times as I needed. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I Lost Money With D&G - Terrible for Tenants...”

Jul 13,2018
Minithumbdown
By: 'AdriC'
Jul 13,2018
0 people found
this helpful
I wish I had looked up agency ratings and I would have seen how poor D&G is rated. How they are still around, I have no idea! Thy are very poor at explaining how they work or how the process goes between two tenants ...
read full review
Comment on agent fees
Bad 100% bad! Just awful. Terrible
Was this helpful? Yes

“Rental property - Let...”

Apr 13,2018
Minithumbup
By: 'Jennifer'
Apr 13,2018
0 people found
this helpful
We recently let a lovely property through this estate agent and had a very positive experience. Our main contact was Poppy who was delightful. I was impressed with the high end properties that this agency had on there books. Being new to the area we ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We made an offer on a property - offer accepted ......”

Mar 13,2018
Minithumbdown
By: 'Ralph'
Mar 13,2018
4 people found
this helpful
We made an offer on a property - offer accepted and we were moving forward with the deal. Our solicitor found out that the sellers didn't own the property legally and therefore the sellers' solicitor couldn't answer any of our questions or concern regarding the ...
read full review
Was this helpful? Yes
By: Paul Stewart
Jan 09, 2019
View all comments (1)
I am the former owner of 12 MM (NW6 5PT). The house was sold at a cheap price to two dodgy men from Birmingham. The house is still on the market today. I am sorry you lost lots of money on solicitors fees, surveys etc. It is not my fault. I lost my home of over 20 years. It is now advertised as 'under offer'. It isn't under offer. A deliberate ploy by Douglas and Gordon so they can claim the offer 'felll through' and it can be advertised as a 'new' property on Rightmove which will wipe o ...

“Victoria Lear is the ultimate estate agent. Effortlessly charming nothing ......”

Jan 23,2018
Minithumbup
By: 'Bert P'
Jan 23,2018
0 people found
this helpful
Victoria Lear is the ultimate estate agent. Effortlessly charming nothing was too much trouble and was happy to come back to the property so I could view it time and again. I wouldn't hesitate to use her and Douglas and Gordon again. Is she a ...
read full review
Comment on agent fees
Excellent fees
Was this helpful? Yes

“I have just completed on the sale of my flat. ......”

Oct 24,2017
Minithumbup
By: 'RH & KM'
Oct 24,2017
0 people found
this helpful
I have just completed on the sale of my flat. From initial valuation right through the sales process I found Jack and the D&G team to provide a very high quality service. Communication was strong/ professional at all stages. I would not hesitate to ...
read full review
Was this helpful? Yes

“Appalling service and they're very rude. We struggled for years ......”

Sep 11,2017
Minithumbdown
By: 'pimlico123'
Sep 11,2017
0 people found
this helpful
Appalling service and they're very rude. We struggled for years with the bad attitude and moaning of everything. Checkout was a complete nightmare as they were asking us to pay for the most unbelievable things. Stay away from this agent!!!!...
read full review
Comment on agent fees
They charge for everything. Bear in mind that if you rent with them they will charge you in the future a lot for references. Also, in your checkout they will charge you for a handy man to change the bulbs (quite a lot of money!)
Was this helpful? Yes

“We recently sold our 4 bed house in Streatham Hill through ......”

Aug 25,2017
Minithumbup
By: 'AG'
Aug 25,2017
0 people found
this helpful
We recently sold our 4 bed house in Streatham Hill through Enna Mae Assiter. It was a difficult and complicated negotiation that was handled in a calm and constructive way from start to finish. We had had the house on the market with another agent who ...
read full review
Comment on agent fees
Very Good
Was this helpful? Yes

“After having dealt with Douglas & Gordon twice, it is not ......”

Aug 10,2017
Minithumbup
By: 'MiguelV'
Aug 10,2017
1 people found
this helpful
After having dealt with Douglas & Gordon twice, it is not surprising to me that the Daily Telegraph referred to them as one of the best estate agents in Britain. All the letting agents I have had the pleasure of dealing with were genuinely friendly, available ...
read full review
Comment on agent fees
The fees are fair. The service was fantastic, so they deserve every penny.
Was this helpful? Yes

“Kitty Bilborough was our agent on the flat in which ......”

Aug 08,2017
Minithumbup
By: 'Kim B.'
Aug 08,2017
1 people found
this helpful
Kitty Bilborough was our agent on the flat in which we recently moved, and she made every step of the process cheerful, clear, and transparent. We ran into a couple of roadblocks during the contract process, but Kitty acted on our behalf and handled everything ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Kitty Bilborough and the D&G team were wonderful to ......”

Aug 03,2017
Minithumbup
By: 'LK'
Aug 03,2017
1 people found
this helpful
Kitty Bilborough and the D&G team were wonderful to work with! All of the flats I toured had what I was looking for and I was able to find one that exceeded all of my expectations. Kitty was so friendly and patient throughout the ...
read full review
Was this helpful? Yes

“Alex and everyone at D&G are an absolute pleasure ......”

Jul 19,2017
Minithumbup
By: 'AJS'
Jul 19,2017
0 people found
this helpful
Alex and everyone at D&G are an absolute pleasure to work with. Always very professional and efficient. Alex found me fantastic tenants and I will continue to work with D&G for the foreseeable future. Maddie is also fantastic to deal with on the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Although I put in the offer with this branch, I ......”

Jul 07,2017
Minithumbup
By: 'P'
Jul 07,2017
0 people found
this helpful
Although I put in the offer with this branch, I think the property is managed by the Chelsea office. Positive experience overall - so far (only 2 weeks in to tenancy) all issues have been sorted and had a friendly check-up call with negotiator to make ...
read full review
Comment on agent fees
£300 + £45pp reference check. I think the law is changing soon to stop these... if only it was retrospective.
Was this helpful? Yes

“Finally we almost finished to deal with the worst agencies ......”

Jun 14,2017
Minithumbdown
By: 'Jennifer'
Jun 14,2017
3 people found
this helpful
Finally we almost finished to deal with the worst agencies I've ever been in touch with in london. The number of unprofessional people working there is surprisingly upsetting. We've been repeating the same things over and over for almost a year but never been listened. ...
read full review
Comment on agent fees
Ridicolously high
Was this helpful? Yes

“After renting under D&G for a year, I'm still ......”

Jun 11,2017
Minithumbdown
By: 'Sandie'
Jun 11,2017
3 people found
this helpful
After renting under D&G for a year, I'm still not sure what their role is. They have been extremely passive in dealing with problems my partner and I have had with our flat, so much so that our landlord has now changed agencies. We ...
read full review
Comment on agent fees
Extortionate and unreasonable. Our landlord has changed agencies.
Was this helpful? Yes

“First contact with D&G, W6 just after the financial ......”

Apr 21,2017
Minithumbup
By: 'David'
Apr 21,2017
0 people found
this helpful
First contact with D&G, W6 just after the financial crash. The agent could not have worked harder to find a tenant in what was then a difficult market. Have stayed with them since. In all my dealings with the Glenthorne Road office they have ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Douglas and Gordon are like the boy that just won't ......”

Apr 19,2017
Minithumbdown
By: 'Annoyed in Pimlico'
Apr 19,2017
2 people found
this helpful
Douglas and Gordon are like the boy that just won't get the message that when you don't answer the phone, after ringing everyday for three months, you need to stop calling. They were pretty dismissive of us in the first place which is part of ...
read full review
Was this helpful? Yes

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 9 14 6 1 2 2 0 7
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure available.

Awards won by Douglas & Gordon

Individual Branch Awards


Balham Branch
81 Nightingale Lane, London SW12 8NX
(3)
Battersea Branch
128 Northcote Road, London SW11 6QZ
(2)
Battersea Park
236 Battersea Park Road, London SW11 4ND
(3)
show all branches (21)
Clapham
30 Abbeville Road, London SW4 9NG
(3)
East Putney Branch
Upper Richmond Road, London SW15 2SH
(2)
Fulham Branch
656 Fulham Road, Fulham SW6 5RX
(6)
Hammersmith & Shepherd's Bush Branch
118-120 Glenthorne Road, London W6 0LP
(2)
Head Office
67-68 Warwick Square, City of london SW1V 2AR
(1)
Kensington Branch
172 Kensington Church Street, London W8 4BN
(1)
London
190 Upper Richmond Road, London SW15 2SH
(0)
London
106 Wilton Road, London SW1V 1DZ
(3)
London
45 Sloane Avenue, London SW3 3DH
(3)
London
55-57 Sloane Avenue, London SW3 3DH
(0)
London
25-27 Harrington Road, London SW7 3EU
(0)
London
22 Gloucester Road, London SW7 4RB
(0)
London SW6
212 New Kings Road, London SW6 4NZ
(0)
Notting Hill Branch
299 Westbourne Grove, London W11 2QA
(5)
Pimlico & Westminster Branch
Wilton Road, London SW1V 1DZ
(3)
Southfields & Earlsfield Branch
24 Replingham Road, London SW18 5LR
(5)
Streatham
212 New King\'s Road, London SW6 4NZ
(2)
West Putney Branch
127 Lower Richmond Road, London SW15 1EZ
(0)


As Seen On

Find the Best Agent to
Sell or Rent Your Home