Douglas Allen
4.1/5, 301 reviews
81% recommended
63% sales valuation accuracy
47% sales fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 63% 47% £26,000 £704,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 1 1 156 15 78 8 9 32
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Such a bad service. Ripped me off when I bo......”

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Mar 20,2021
Minithumbdown
By: 'X'
Mar 20,2021
0 people found
this helpful
Such a bad service. Ripped me off when I bought the place for a sealed bid- when I was the only bid. £8kdown the drain. Greedy. I understand from people locally I should have known not to work with DA to advertise my sale. Bad ...
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“Excellent service...”

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Mar 11,2021
Minithumbup
By: 'Melanie'
Mar 11,2021
0 people found
this helpful
Our initial visit from Ray for our valuation was very straightforward & Ray went through all the procedures with us. Ray arranged for pre-viewings followed by an open house. We had 22 viewings in a week ! Good communication from the very start of our sale. Calls and ...
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“SHOCKING AND HISHONEST BEHAVIOUR...”

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Mar 08,2021
Minithumbdown
By: 'Mohammed Faisal Chowdhury'
Mar 08,2021
0 people found
this helpful
Dear DA, I have just served your Ilford branch notice to immediately stop all marketing of my property. After initial teething issues, I was not dissatisfied with the service provided. One member of your team in particular, Mr Nabeel Ali has repeatedly undermined and behaved ...
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“Property Sale...”

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Jan 08,2021
Minithumbup
By: 'Lorna'
Jan 08,2021
0 people found
this helpful
We would like to thank Steve and Donna for their help and expertise in selling our house. They were always very professional and kept us informed and updated throughout the process. An excellent service. Thank you to the whole team....
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“Professionalism...”

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Dec 14,2020
Minithumbup
By: 'Iliana'
Dec 14,2020
1 people found
this helpful
We have found Douglas Allen Chingford team to be extremely helpful. Thank you James, Jess and Natasha for your support and professional service. Working with them to sell our house was pleasure and we would definitely recommend them to anyone!...
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“Douglas Allen...”

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Nov 30,2020
Minithumbdown
By: 'Georgina'
Nov 30,2020
0 people found
this helpful
I had an estate agent who overvalued my home, bringing in the wrong viewers. It wasn't selling. They then stoped actively promoting my house and just waited for someone to call. This went on for months. I then swapped to Douglas Allen and had a ...
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“The worst experience I've ever received from ......”

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Sep 11,2020
Minithumbdown
By: 'Jack'
Sep 11,2020
0 people found
this helpful
The worst experience I've ever received from “any company”. My partner and I paid a deposit on a rental after being told “the Landlord is happy to proceed” - also ordering a sofa for the flat. We didn't hear anything for 2 days and was unsure ...
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“Would happily recommend!...”

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Jul 27,2020
Minithumbup
By: 'Debbie'
Jul 27,2020
0 people found
this helpful
We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we ...
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“Efficient and supportive....”

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Apr 13,2020
Minithumbup
By: 'Neil'
Apr 13,2020
0 people found
this helpful
Efficient and supportive. I was acting as Lasting Power of Attorney for the vendor, and the Douglas Allen staff understood the situation and needs....
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“Very Unprofessional! Dishonest staff...”

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Nov 05,2019
Minithumbdown
By: 'Tanvir'
Nov 05,2019
0 people found
this helpful
Very Unprofessional! Dishonest staff In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove ...
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“Overall positive experience...”

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Jun 17,2019
Minithumbup
By: 'Donna.'
Jun 17,2019
0 people found
this helpful
The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and Spencer....
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“Not Good...”

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Jun 06,2019
Minithumbup
By: 'DS'
Jun 06,2019
2 people found
this helpful
Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They ...
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Comment on agent fees
Way too high.
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“Super happy...”

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May 01,2019
Minithumbup
By: 'Donna'
May 01,2019
0 people found
this helpful
Just wanted to say how impressed I was with both Maureen and Faisal, both were professional, efficient, friendly and left me with complete confidence each time we had contact. Well done and thank you so much again, you guys changed my world....
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Comment on agent fees
Absolutely fair and transparent
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“buying...”

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Mar 20,2019
Minithumbup
By: 'satisfied'
Mar 20,2019
0 people found
this helpful
i have used the Basildon branch to buy and sell properties, and have had 1st class service from Simon, we sat down and discussed what type of properties i was looking for, and didnt send me any properties that were unsuitable. unlike other agents he ...
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“hanging up the phone...”

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Oct 20,2018
Minithumbdown
By: 'ACE'
Oct 20,2018
0 people found
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I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great way ...
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“Was positive to begin with until *tried to stitch me ......”

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Jan 31,2018
Minithumbdown
By: 'Yasemin565'
Jan 31,2018
3 people found
this helpful
Was positive to begin with until *tried to stitch me up with rates in order to fit into his listings deadline. Originally started on 1.3% + VAT. Wanted to speak to someone we knew internally about negotiation but when the topic came up, *he denied he offered ...
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Comment on agent fees
They vary depending on the team targets, can be way more flexible if they desperately want to list your house as they have targets based on this. However make sure you get rates in writing as they can up by cowboy agents that fail to hit targets. I was offered 1.3% - 1.4% + VAT
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By: Ross Warden
Feb 09, 2018
View all comments (1)
Cant agree more. Service was so bad. They work on getting people through the door rather than the right people in. Offer no advice once someone offers on your property. Cant keep a diary and are so reactive they don't even chase up on people who have offered on your property. We were so disheartened by the process we pulled out of a potential sale. ...

“Having taken 7 months to close on a one bedroom apartment ......”

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Jan 10,2018
Minithumbdown
By: 'Carolyn'
Jan 10,2018
2 people found
this helpful
Having taken 7 months to close on a one bedroom apartment that I had empty I lost a lot of money and time. Nobody in the branch or the legal team they recommend seemed to know what they were doing. Only when I appointed a new ...
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Comment on agent fees
Not at all worth the stress.
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“I chose Walthamstow branch to put my property on the ......”

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Sep 29,2017
Minithumbdown
By: 'Geetha'
Sep 29,2017
5 people found
this helpful
I chose Walthamstow branch to put my property on the market and what I was not made aware of is if I withdraw that I would have to pay the floor plan and photos costs. I was only told that when it completes that I ...
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“Hi DA,I have couple of conversation with Nabeen Ali. ......”

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May 15,2017
Minithumbdown
By: 'Surendar'
May 15,2017
3 people found
this helpful
Hi DA, I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price. After all these years in UK, first time found someone that too who handles people being so arrogant without a ...
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Comment on agent fees
Even if the fee or offer rate expected is high, but his initial interaction put me off badly
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“I began the sales process with Douglas Allen and the ......”

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Nov 25,2016
Minithumbdown
By: 'mathcathy'
Nov 25,2016
9 people found
this helpful
I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after we'd already taken time off work to wait in for them. We should have stopped right then. Instead we gave them another chance. Then they ...
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“The team at Barkingside branch of Douglas Allen are ok, ......”

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Nov 23,2016
Minithumbdown
By: 'Nathan'
Nov 23,2016
11 people found
this helpful
The team at Barkingside branch of Douglas Allen are ok, but unfortunately they recommended JS Law for the conveyancing of the sale and purchase of our properties, and JS Law are completely incompetent. For that reason I have to give Douglas Allen 1/5. We were overcharged ...
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Comment on agent fees
Did not seem to work particularly hard for what we paid. Had multiple quotes from different firms before property went to market, and Douglas Allen were towards the most expensive.
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“Avoid at all costs - Walthamstow is awash with Estate ......”

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Oct 28,2016
Minithumbup
By: 'anon'
Oct 28,2016
7 people found
this helpful
Avoid at all costs - Walthamstow is awash with Estate Agents, I made the mistake of going with Douglas Allen much to my regret and cost - both financial and emotional. Their rates are ridiculously high ( I later found out ), they do the bare minimum ...
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Comment on agent fees
very high in market
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“As polite as possible on the phone couldn't be helpful ......”

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Oct 08,2016
Minithumbdown
By: 'T*s'
Oct 08,2016
10 people found
this helpful
As polite as possible on the phone couldn't be helpful enough,that all changed the instant she came through the door. After cutting her off from her rehearsed script her attitude became nasty and to be frank rude obnoxious and frankly she must of thought ...
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Comment on agent fees
3x more than any other quote I have had off any other agent in the area, yet again claiming to be the best and putting other estate agents down.
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“Hi, I would not recommend using this agent as a ......”

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Aug 17,2016
Minithumbdown
By: 'Anonymous'
Aug 17,2016
1 people found
this helpful
Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral ...
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
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“Poor customer service, extreamly poor progression management, missed finding out ......”

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Mar 10,2016
Minithumbdown
By: 'Anon'
Mar 10,2016
7 people found
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
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Comment on agent fees
Well over priced for the service they provided.
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“all in all...very poor....no communication, unprofessional practices and ......”

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Jan 20,2016
Minithumbdown
By: 'dave'
Jan 20,2016
6 people found
this helpful
all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 ...
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By: Douglas Allen
Jan 20, 2016
View all comments (1)
Dear Dave, We put forward all offers to sellers but do have to take into consideration buyers positions and ultimately it is our seller thats makes a decision on which offer to accept not us. You must also take into consideration other items effecting final sale values such as mortgages, surveys and chains. I dont see how small independant agents will make a difference to this process with the majority of our customers being extremely satisfied with the comunication and service levels ...

“It's without surprise that I've found Douglas Allen to be ......”

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Oct 08,2015
Minithumbdown
By: 'Jamie'
Oct 08,2015
5 people found
this helpful
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were ...
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What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.
Attached Filesnbsp;
Comment on agent fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
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“We were currently renting with the council and paying full ......”

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Aug 08,2014
Minithumbup
By: 'julie'
Aug 08,2014
0 people found
this helpful
We were currently renting with the council and paying full rent but we werent getting the service we needed so we decided to go anf private rent and we serched on the internet for properties in pontefract that accepted pets we found alot that didnt ...
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Comment on agent fees
The agent fees I believed were very reasonable and we recieved excellent service.
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“At first I thought that the customer service from this ......”

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Aug 08,2014
Minithumbdown
By: 'Unimpressed'
Aug 08,2014
6 people found
this helpful
At first I thought that the customer service from this Estate Agent was excellent with them being able to refer me using their solicitors (who are not very customer focused as I have trouble trying to contact them and have therefore terminated them) and their ...
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“Mr. Goldsworthy has from day one impressed us with his ......”

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Jun 25,2014
Minithumbup
By: 'Mr.'
Jun 25,2014
0 people found
this helpful
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat. The office ...
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