Douglas Allen

4.15/5 rating 287 reviews
  • 53% valuation accuracy
  • 82% recommend
  • 25% fee satisfaction
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Douglas Allen

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“hanging up the phone...”

Oct 20,2018
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By: 'ACE'
Oct 20,2018
0 people found
this helpful
I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great ...
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Jan 31,2018
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By: 'Yasemin565'
Jan 31,2018
3 people found
this helpful
Was positive to begin with until *tried to stitch me up with rates in order to fit into his listings deadline. Originally started on 1.3% + VAT. Wanted to speak to someone we knew internally about negotiation but when the topic came up, *he denied he offered ...
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Comment on agent fees
They vary depending on the team targets, can be way more flexible if they desperately want to list your house as they have targets based on this. However make sure you get rates in writing as they can up by cowboy agents that fail to hit targets. I was offered 1.3% - 1.4% + VAT
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By: Ross Warden
Feb 09, 2018
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Cant agree more. Service was so bad. They work on getting people through the door rather than the right people in. Offer no advice once someone offers on your property. Cant keep a diary and are so reactive they don't even chase up on people who have offered on your property. We were so disheartened by the process we pulled out of a potential sale. ...
Jan 10,2018
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By: 'Carolyn B'
Jan 10,2018
2 people found
this helpful
Having taken 7 months to close on a one bedroom apartment that I had empty I lost a lot of money and time. Nobody in the branch or the legal team they recommend seemed to know what they were doing. Only when I appointed a new ...
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Comment on agent fees
Not at all worth the stress.
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Sep 29,2017
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By: 'Geetha'
Sep 29,2017
4 people found
this helpful
I chose Walthamstow branch to put my property on the market and what I was not made aware of is if I withdraw that I would have to pay the floor plan and photos costs. I was only told that when it completes that I ...
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May 15,2017
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By: 'Surendar'
May 15,2017
3 people found
this helpful
Hi DA, I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price. After all these years in UK, first time found someone that too who handles people being so arrogant without a ...
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Comment on agent fees
Even if the fee or offer rate expected is high, but his initial interaction put me off badly
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Nov 25,2016
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By: 'mathcathy'
Nov 25,2016
9 people found
this helpful
I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after we'd already taken time off work to wait in for them. We should have stopped right then. Instead we gave them another chance. Then they ...
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Nov 23,2016
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By: 'Nathan'
Nov 23,2016
11 people found
this helpful
The team at Barkingside branch of Douglas Allen are ok, but unfortunately they recommended JS Law for the conveyancing of the sale and purchase of our properties, and JS Law are completely incompetent. For that reason I have to give Douglas Allen 1/5. We were overcharged ...
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Comment on agent fees
Did not seem to work particularly hard for what we paid. Had multiple quotes from different firms before property went to market, and Douglas Allen were towards the most expensive.
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Oct 28,2016
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By: 'anon'
Oct 28,2016
7 people found
this helpful
Avoid at all costs - Walthamstow is awash with Estate Agents, I made the mistake of going with Douglas Allen much to my regret and cost - both financial and emotional. Their rates are ridiculously high ( I later found out ), they do the bare minimum ...
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Comment on agent fees
very high in market
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Oct 08,2016
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By: 'T*s without their hoods on'
Oct 08,2016
9 people found
this helpful
As polite as possible on the phone couldn't be helpful enough,that all changed the instant she came through the door. After cutting her off from her rehearsed script her attitude became nasty and to be frank rude obnoxious and frankly she must of thought ...
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Comment on agent fees
3x more than any other quote I have had off any other agent in the area, yet again claiming to be the best and putting other estate agents down.
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Aug 17,2016
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By: 'Anonymous'
Aug 17,2016
1 people found
this helpful
Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral ...
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
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Mar 10,2016
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By: 'Anon'
Mar 10,2016
7 people found
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
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Comment on agent fees
Well over priced for the service they provided.
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Jan 20,2016
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By: 'dave'
Jan 20,2016
6 people found
this helpful
all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 ...
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By: Douglas Allen
Jan 20, 2016
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Dear Dave, We put forward all offers to sellers but do have to take into consideration buyers positions and ultimately it is our seller thats makes a decision on which offer to accept not us. You must also take into consideration other items effecting final sale values such as mortgages, surveys and chains. I dont see how small independant agents will make a difference to this process with the majority of our customers being extremely satisfied with the comunication and service levels ...
Oct 08,2015
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By: 'Jamie'
Oct 08,2015
5 people found
this helpful
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were ...
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What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.
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Comment on agent fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
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Aug 08,2014
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By: 'julie sumner pontefract'
Aug 08,2014
0 people found
this helpful
We were currently renting with the council and paying full rent but we werent getting the service we needed so we decided to go anf private rent and we serched on the internet for properties in pontefract that accepted pets we found alot that didnt ...
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Comment on agent fees
The agent fees I believed were very reasonable and we recieved excellent service.
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Aug 08,2014
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By: 'Unimpressed Client'
Aug 08,2014
5 people found
this helpful
At first I thought that the customer service from this Estate Agent was excellent with them being able to refer me using their solicitors (who are not very customer focused as I have trouble trying to contact them and have therefore terminated them) and their ...
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Jun 25,2014
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By: 'Mr. Yousuf Hirsee'
Jun 25,2014
0 people found
this helpful
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat. The office ...
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May 29,2014
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By: 'M Aynole'
May 29,2014
2 people found
this helpful
thought the whole thing was a shambles to be perfectly honest. 2 things... 1) i picked these because out of the 3 agents i had round, they told me they would only charge me £150 to sell my house. What they didnt explain properly was that they charged ...
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What agent could do to change your mind?
explain things better, looking at it now. they cost me more money. What we should have done was agree a fee that was lower.
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Apr 12,2014
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By: 'Steve D'
Apr 12,2014
2 people found
this helpful
I was about to sell my newly renovated one-bed flat in South Woodford and invited estate agents round to view. Steve Ford from Douglas Allen in Woodford Green stood out straight away, explaining the current market and suggesting a realistic price for the property. He ...
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Apr 07,2014
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By: 'Sandra'
Apr 07,2014
0 people found
this helpful
My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 hours! I had many offers that day and he went on to get the best price...above the original asking price. Once the sale started ...
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Mar 21,2014
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By: 'Disgusted'
Mar 21,2014
9 people found
this helpful
I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If ...
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Mar 18,2014
Minithumbup
By: 'Mrs Rogers'
Mar 18,2014
1 people found
this helpful
From the first call to discuss a valuation with the prospect of a sale, we found Douglas Allen very attentive with lots of advice and friendliness which puts you at ease especially Stephen Ford who was very knowledgeable about the area and the current market ...
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Mar 17,2014
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By: 'Mr and Mrs C'
Mar 17,2014
1 people found
this helpful
We first got onto the property ladder when we purchased from Douglas Allen Woodford Green in 2009. We were originally in the process of buying another property with the Douglas Allen Wanstead branch but were gazumped and were anxious to have dealings with them again. However ...
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Mar 14,2014
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By: 'Chris'
Mar 14,2014
0 people found
this helpful
I have just sold my property through the Loughton branch before I moved to Spain. I sold by tender which worked very well and got me as much money as possible to start my project in Spain. From start to finish the process was very ...
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Mar 04,2014
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By: 'John & Sue Sainsbury'
Mar 04,2014
0 people found
this helpful
Within 5 days of our initial meeting with Stephen Ford we had an offer in excess of the asking price from qualified buyers, with no property to sell. Our property was only marketed to prospective buyers already on Douglas Allen\'s books, it was not placed ...
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Mar 04,2014
Minithumbup
By: 'Sarah'
Mar 04,2014
0 people found
this helpful
Nathan and his staff we\'re excellent. Nathan did the initial visit and was very professional and friendly. I felt he could be trusted. We we\'re kept upto date with good information and the two ladies who showed people around on the open day ...
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Mar 04,2014
Minithumbup
By: 'Val'
Mar 04,2014
0 people found
this helpful
We were very pleased with the way the sale progressed. Steve, the Branch Manager was very helpful and always dealt with any queries promptly. Khaleesha, the senior Sales Consultant, was always very friendly and took time to deal with any concerns we had. The staff ...
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Mar 03,2014
Minithumbup
By: 'Michael Withers'
Mar 03,2014
0 people found
this helpful
Stephen Ford was extremely professional from the very first visit to the property we wished to sell. He was very knowledgeable about the local house market and explained the process that Douglas Allen followed to achieve successful sales. He advised a price which we found ...
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Mar 03,2014
Minithumbup
By: 'Steven'
Mar 03,2014
0 people found
this helpful
We bought a house in Wanstead though Douglas Allen and, I would readily use and recommend Nathan as an excellent Estate agent who will work very hard to get to a positive outcome, where both buyer and seller feel like a winner. He comes across ...
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Feb 22,2014
Minithumbup
By: 'Sue Nicol'
Feb 22,2014
0 people found
this helpful
Excellent & professional service from all the staff. Really prompt at getting back to my emails and calls. Organised an open day for my property & keep me in the loop at all times. All the staff in this branch are friendly & helpful. Thoroughly ...
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By: JLH
Feb 24, 2014
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Dear Sue, Thank you for taking the time and trouble to post this review of our Wanstead office. Nathan and his team are committed to helping all our customers through what can be a stressful time and I am pleased that you have been so complimentary about their success on your behalf. May I take this opportunity to thank you for choosing Douglas Allen to fulfil this very important task and to wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen ...
Feb 20,2014
Minithumbup
By: 'Sharon'
Feb 20,2014
0 people found
this helpful
Our first initial contact with Paul Cromwell was when he valued our house and whilst we had quotes from 3 other estate agents we found his after sales paperwork very easy to follow and understand. This was also very informative about the local area that we ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 1 1 149 14 77 7 8 29

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Douglas Allen

Individual Branch Awards

Chigwell, IG7

Epping, CM16

Loughton, IG10

Woodford, IG8

Chelmsford, CM12

London, E4

Hornchurch, RM11

Ilford, IG6

London, E11

Basildon, SS14

Brentwood, CM14

Ilford, IG1

London, E6

London, E17

London, E8

Firm rankings


Overall

Estate agents

Letting agents

View All 21 Branches


Douglas Allen - Billericay, CM12
Billericay
Cumberland House 129 High Street, Billericay CM12 9AH
(11)
Douglas Allen - Brentwood, CM14
Brentwood
3 St. Thomas Road, Brentwood CM14 4DB
(6)
Douglas Allen - Loughton, IG10
Loughton
234 high Street, Loughton IG10 1RB
(2)
show all branches (21)
Douglas Allen - Barkingside, Ilford, IG6
Office 1
59b High Street, Ilford IG6 2AD
(39)
Douglas Allen - Walthamstow, London, E17
Office 10
1 Central Parade Hoe Street , London E17 4RT
(41)
Douglas Allen - Wanstead, London, E11
Office 11
52 High Street, Wanstead, London E11 2RJ
(16)
Douglas Allen - Redbridge, Ilford, IG1
Office 12
191 Cranbrook Road, Ilford IG1 4TA
(10)
Douglas Allen - East Ham, London, E6
Office 13
160 High Street North, London E6 2HT
(15)
Douglas Allen - Hackney, London, E8
Office 14
13 Kingsland High Street Dalston, London E8 2JS
(26)
Douglas Allen - Tower Hamlets, London, E3
Office 15
634/636 Mile End Road Bow, London E3 4PH
(0)
Douglas Allen - Canary Wharf, London, E14
Office 16
14 Harbour Exchange Square Docklands, London E14 9GE
(0)
Douglas Allen - Basildon, SS14
Office 19
67 Southernhay, Basildon SS14 1EU
(6)
Douglas Allen - Epping, CM16
Office 2
179 High Street, Epping CM16 4BL
(12)
Douglas Allen - Loughton, IG10
Office 3
2 Diggins Court, 262 High Road, Loughton IG10 1RB
(9)
Douglas Allen - Chigwell, IG7
Office 4
102 High Road, Chigwell IG7 6PJ
(9)
Douglas Allen - Woodford Green, Woodford, IG8
Office 5
384 High Road, Woodford IG8 0XQ
(40)
Douglas Allen - Hornchurch, RM11
Office 6
133A High Street, Hornchurch RM11 1TX
(12)
Douglas Allen - Chadwell Heath, Romford, RM6
Office 7
1185 High Road, Romford RM6 4AL
(4)
Douglas Allen - Chingford, London, E4
Office 8
227 Chingford Mount Road, London E4 8LP
(10)
Douglas Allen - Wood Green, London, N22
Office 9
185A High Road, London N22 6BA
(0)
Douglas Allen - Wickford, SS12
Wickford
60 High Street, Wickford SS12 9AT
(8)

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