54% sales valuation accuracy
31% sales fee satisfaction
No company information
Latest Reviews
View all Reviews 292
5th Nov 2019
reviewed by 'Tanvir Khan'
17th Jun 2019
reviewed by 'Donna. W.'
1st May 2019
reviewed by 'Donna Brown'
20th Mar 2019
reviewed by 'satisfied customer'
20th Oct 2018
reviewed by 'ACE'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 54% | 31% | £26,000 | £704,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 1 | 151 | 14 | 78 | 7 | 9 | 30 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Nov 05,2019
Nov 05,2019
0
people found
this helpful
this helpful
Very Unprofessional! Dishonest staff
In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove ...
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Jun 17,2019
Jun 17,2019
0
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The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and Spencer....
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Jun 06,2019
Jun 06,2019
0
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Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They ...
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Comment on agent fees
Way too high.
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May 01,2019
May 01,2019
0
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Just wanted to say how impressed I was with both Maureen and Faisal, both were professional, efficient, friendly and left me with complete confidence each time we had contact.
Well done and thank you so much again, you guys changed my world....
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Comment on agent fees
Absolutely fair and transparent
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Mar 20,2019
Mar 20,2019
0
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i have used the Basildon branch to buy and sell properties, and have had 1st class service from Simon, we sat down and discussed what type of properties i was looking for, and didnt send me any properties that were unsuitable. unlike other agents he ...
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Oct 20,2018
Oct 20,2018
0
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I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great way ...
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Jan 31,2018
Jan 31,2018
3
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this helpful
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Was positive to begin with until *tried to stitch me up with rates in order to fit into his listings deadline. Originally started on 1.3% + VAT. Wanted to speak to someone we knew internally about negotiation but when the topic came up, *he denied he offered ...
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Comment on agent fees
They vary depending on the team targets, can be way more flexible if they desperately want to list your house as they have targets based on this. However make sure you get rates in writing as they can up by cowboy agents that fail to hit targets. I was offered 1.3% - 1.4% + VAT
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Feb 09, 2018
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(1)
Cant agree more. Service was so bad. They work on getting people through the door rather than the right people in. Offer no advice once someone offers on your property. Cant keep a diary and are so reactive they don't even chase up on people who have offered on your property. We were so disheartened by the process we pulled out of a potential sale. ...
Jan 10,2018
Jan 10,2018
2
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this helpful
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Having taken 7 months to close on a one bedroom apartment that I had empty I lost a lot of money and time. Nobody in the branch or the legal team they recommend seemed to know what they were doing. Only when I appointed a new ...
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Comment on agent fees
Not at all worth the stress.
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Sep 29,2017
Sep 29,2017
5
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I chose Walthamstow branch to put my property on the market and what I was not made aware of is if I withdraw that I would have to pay the floor plan and photos costs. I was only told that when it completes that I ...
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May 15,2017
May 15,2017
3
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this helpful
this helpful
Hi DA,
I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price.
After all these years in UK, first time found someone that too who handles people being so arrogant without a ...
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Comment on agent fees
Even if the fee or offer rate expected is high, but his initial interaction put me off badly
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Nov 25,2016
Nov 25,2016
9
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this helpful
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I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after we'd already taken time off work to wait in for them. We should have stopped right then. Instead we gave them another chance. Then they ...
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Nov 23,2016
Nov 23,2016
11
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The team at Barkingside branch of Douglas Allen are ok, but unfortunately they recommended JS Law for the conveyancing of the sale and purchase of our properties, and JS Law are completely incompetent. For that reason I have to give Douglas Allen 1/5. We were overcharged ...
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Comment on agent fees
Did not seem to work particularly hard for what we paid. Had multiple quotes from different firms before property went to market, and Douglas Allen were towards the most expensive.
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Oct 28,2016
Oct 28,2016
7
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Avoid at all costs - Walthamstow is awash with Estate Agents, I made the mistake of going with Douglas Allen much to my regret and cost - both financial and emotional.
Their rates are ridiculously high ( I later found out ), they do the bare minimum ...
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Comment on agent fees
very high in market
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Oct 08,2016
Oct 08,2016
9
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As polite as possible on the phone couldn't be helpful enough,that all changed the instant she came through the door. After cutting her off from her rehearsed script her attitude became nasty and to be frank rude obnoxious and frankly she must of thought ...
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Comment on agent fees
3x more than any other quote I have had off any other agent in the area, yet again claiming to be the best and putting other estate agents down.
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Aug 17,2016
Aug 17,2016
1
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Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral ...
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
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“Poor customer service, extreamly poor progression management, missed finding out ......”
Mar 10,2016
Mar 10,2016
7
people found
this helpful
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
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Comment on agent fees
Well over priced for the service they provided.
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Jan 20,2016
Jan 20,2016
6
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all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 ...
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Jan 20, 2016
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(1)
Dear Dave,
We put forward all offers to sellers but do have to take into consideration buyers positions and ultimately it is our seller thats makes a decision on which offer to accept not us.
You must also take into consideration other items effecting final sale values such as mortgages, surveys and chains.
I dont see how small independant agents will make a difference to this process with the majority of our customers being extremely satisfied with the comunication and service levels ...
Oct 08,2015
Oct 08,2015
5
people found
this helpful
this helpful
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were ...
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What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.Attached Filesnbsp;
Comment on agent fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
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Aug 08,2014
Aug 08,2014
0
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We were currently renting with the council and paying full rent but we werent getting the service we needed so we decided to go anf private rent and we serched on the internet for properties in pontefract that accepted pets we found alot that didnt ...
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Comment on agent fees
The agent fees I believed were very reasonable and we recieved excellent service.
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Aug 08,2014
Aug 08,2014
5
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At first I thought that the customer service from this Estate Agent was excellent with them being able to refer me using their solicitors (who are not very customer focused as I have trouble trying to contact them and have therefore terminated them) and their ...
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Jun 25,2014
Jun 25,2014
0
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Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat.
The office ...
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May 29,2014
May 29,2014
2
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thought the whole thing was a shambles to be perfectly honest.
2 things...
1) i picked these because out of the 3 agents i had round, they told me they would only charge me £150 to sell my house.
What they didnt explain properly was that they charged my ...
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What agent could do to change your mind?
explain things better, looking at it now. they cost me more money. What we should have done was agree a fee that was lower.Attached Filesnbsp;
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Apr 12,2014
Apr 12,2014
2
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this helpful
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I was about to sell my newly renovated one-bed flat in South Woodford and invited estate agents round to view.
Steve Ford from Douglas Allen in Woodford Green stood out straight away, explaining the current market and suggesting a realistic price for the property.
He ...
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Apr 07,2014
Apr 07,2014
0
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My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 hours! I had many offers that day and he went on to get the best price...above the original asking price. Once the sale started ...
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Mar 21,2014
Mar 21,2014
9
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I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If ...
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Mar 18,2014
Mar 18,2014
1
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From the first call to discuss a valuation with the prospect of a sale, we found Douglas Allen very attentive with lots of advice and friendliness which puts you at ease especially Stephen Ford who was very knowledgeable about the area and the current market ...
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Mar 17,2014
Mar 17,2014
1
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We first got onto the property ladder when we purchased from Douglas Allen Woodford Green in 2009. We were originally in the process of buying another property with the Douglas Allen Wanstead branch but were gazumped and were anxious to have dealings with them again. However ...
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Mar 14,2014
Mar 14,2014
0
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I have just sold my property through the Loughton branch before I moved to Spain. I sold by tender which worked very well and got me as much money as possible to start my project in Spain. From start to finish the process was very ...
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Mar 04,2014
Mar 04,2014
0
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Within 5 days of our initial meeting with Stephen Ford we had an offer in excess of the asking price from qualified buyers, with no property to sell. Our property was only marketed to prospective buyers already on Douglas Allen's books, it was not placed on ...
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Mar 04,2014
Mar 04,2014
0
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Nathan and his staff we're excellent. Nathan did the initial visit and was very professional and friendly. I felt he could be trusted. We we're kept upto date with good information and the two ladies who showed people around on the open day were efficient ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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