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    Stephen Ford
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    Rob Stiff
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Properties for sale
Properties for rent
Aug 17,2016
Minithumbdown
By:
Aug 17,2016
0 people found
this helpful
Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral practice and unfair, as a buyer you should not be subjected to paying this fee. Other than this the staff at the branch were all really friendly and helpful throughout the purchasing process and I believe it is the policy makers who should review there practice....
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
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Mar 10,2016
Minithumbdown
By:
Mar 10,2016
0 people found
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
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Comment on agent fees
Well over priced for the service they provided.
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Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 under my offer price! basically offer never even made it to the vendor! unfortunately until agents are regulated this type of practice will continue to exist. my advise stay away from high st agents and stick to independent ones...
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Was this helpful? Yes
By: Douglas Allen
Jan 20, 2016
View all comments (1)
Dear Dave, We put forward all offers to sellers but do have to take into consideration buyers positions and ultimately it is our seller thats makes a decision on which offer to accept not us. You must also take into consideration other items effecting final sale values such as mortgages, surveys and chains. I dont see how small independant agents will make a difference to this process with the majority of our customers being extremely satisfied with the comunication and service levels ....
Oct 08,2015
Minithumbdown
By:
Oct 08,2015
0 people found
this helpful
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were talked round in to doing it by Dan. Of course the decision was ours and we take the responsibility, but still we were heavily influenced by an agent of the market. People rarely buy and sell property in their lifetime so do lean on "...
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What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.
Comment on agent fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
Was this helpful? Yes
Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
We were currently renting with the council and paying full rent but we werent getting the service we needed so we decided to go anf private rent and we serched on the internet for properties in pontefract that accepted pets we found alot that didnt unfortunately. We then went into to our local letting agents reeds rains and we registered with them and told them we had a pet they viewed properties for us and they found a gorous new bulit property that accepted pets we were shocked and asked if we...
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Comment on agent fees
The agent fees I believed were very reasonable and we recieved excellent service.
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Aug 08,2014
Minithumbdown
By:
Aug 08,2014
0 people found
this helpful
At first I thought that the customer service from this Estate Agent was excellent with them being able to refer me using their solicitors (who are not very customer focused as I have trouble trying to contact them and have therefore terminated them) and their mortgage advisor (who was not highly skilled at all). I put an offer on a property and the initial offer took 4 dyas for any kind of response then I made a counter offer as advised by the sales advisor and only because I was trying to arran...
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Jun 25,2014
Minithumbup
By:
Jun 25,2014
0 people found
this helpful
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat. The office arranged for a photographer, and were professional in their re-arrangement of the furniture to highlight the positive aspects of the property. The prospective buyers started coming from the next day, the few whose offer was below our valuat...
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Was this helpful? Yes
May 29,2014
Minithumbdown
By:
May 29,2014
2 people found
this helpful
thought the whole thing was a shambles to be perfectly honest. 2 things... 1) i picked these because out of the 3 agents i had round, they told me they would only charge me £150 to sell my house. What they didnt explain properly was that they charged my buyer a whopping £6000 as well. When i asked the agents if this practice would affect my sale price they said no, however when i spoke to the buyer they said they offered me £6000 less because they had to factor in paying the agent. ...
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What agent could do to change your mind?
explain things better, looking at it now. they cost me more money. What we should have done was agree a fee that was lower.
Was this helpful? Yes
Apr 12,2014
Minithumbup
By:
Apr 12,2014
1 people found
this helpful
I was about to sell my newly renovated one-bed flat in South Woodford and invited estate agents round to view. Steve Ford from Douglas Allen in Woodford Green stood out straight away, explaining the current market and suggesting a realistic price for the property. He has a friendly, no-nonsense, direct approach and was most helpful, with all the advice I would need given in a comprehensive way. I immediately felt confident that I had made the right decision to use Douglas Allen as sole agent....
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Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
My initial visit from Ray was very informative, he managed to get a large number of viewings arranged within just 12 hours! I had many offers that day and he went on to get the best price...above the original asking price. Once the sale started to go through, Jade and Janine were on the case. They were pleasant, speedy and enthusiastic to complete the sale quickly. They didn\'t let me down on any point. The sale was complete within a month, which has got to be the fastest sale I\'ve ever heard o...
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Was this helpful? Yes
Mar 21,2014
Minithumbdown
By:
Mar 21,2014
1 people found
this helpful
I had the misfortune to deal with Douglas Allen in wickford as I wanted to purchase a repossession which they were managing. They are dishonest and told me blatant lies, costing me a significant amount of money and extreme distress. Steer clear of them. If you have no option but to deal with them then please do not put your faith in them. They are a total disgrace to the industry....
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Mar 18,2014
Minithumbup
By:
Mar 18,2014
0 people found
this helpful
From the first call to discuss a valuation with the prospect of a sale, we found Douglas Allen very attentive with lots of advice and friendliness which puts you at ease especially Stephen Ford who was very knowledgeable about the area and the current market trends, and sale prices in this area. Mr Ford talked through many options to think about on the marketing of our flag, and was very sincere when he said the flat was in excellent condition and would sell very quickly, which it did. Kaleesha...
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Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
We first got onto the property ladder when we purchased from Douglas Allen Woodford Green in 2009. We were originally in the process of buying another property with the Douglas Allen Wanstead branch but were gazumped and were anxious to have dealings with them again. However on meeting Robin at our neighbours open house; he was friendly, approachable and straight to the point with how he could help us sell our lovely home we felt they were the right agent for us. We got the ball rolling with ...
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Mar 14,2014
Minithumbup
By:
Mar 14,2014
0 people found
this helpful
I have just sold my property through the Loughton branch before I moved to Spain. I sold by tender which worked very well and got me as much money as possible to start my project in Spain. From start to finish the process was very easy and little hassle only having a couple of open houses which lasted 1 hour on Saturday meant little stress. My experience was fast and very professional and would like to thank. Michelle, Janine and Doug for making the process enjoyable....
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Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
Within 5 days of our initial meeting with Stephen Ford we had an offer in excess of the asking price from qualified buyers, with no property to sell. Our property was only marketed to prospective buyers already on Douglas Allen\'s books, it was not placed on the open market. They organised an exclusive Open House event which resulted in our sale, so we had none of the inconvenience of hosting multiple viewings. Khaleesha Loveday managed that morning and was exceptional. We were kept informed at ...
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Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
Nathan and his staff we\'re excellent. Nathan did the initial visit and was very professional and friendly. I felt he could be trusted. We we\'re kept upto date with good information and the two ladies who showed people around on the open day were efficient and helpful....
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Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
We were very pleased with the way the sale progressed. Steve, the Branch Manager was very helpful and always dealt with any queries promptly. Khaleesha, the senior Sales Consultant, was always very friendly and took time to deal with any concerns we had. The staff at Woodford made a very good team....
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Mar 03,2014
Minithumbup
By:
Mar 03,2014
0 people found
this helpful
Stephen Ford was extremely professional from the very first visit to the property we wished to sell. He was very knowledgeable about the local house market and explained the process that Douglas Allen followed to achieve successful sales. He advised a price which we found acceptable and viewings were arranged a few days after we agreed to proceed. An acceptable offer was received and the client followed through to completion. As we live over 2 hours drive time from the property it was very pleas...
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Was this helpful? Yes
Mar 03,2014
Minithumbup
By:
Mar 03,2014
0 people found
this helpful
We bought a house in Wanstead though Douglas Allen and, I would readily use and recommend Nathan as an excellent Estate agent who will work very hard to get to a positive outcome, where both buyer and seller feel like a winner. He comes across as very genuine, which is more than could be said for other agents in the area !...
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Feb 22,2014
Minithumbup
By:
Feb 22,2014
0 people found
this helpful
Excellent & professional service from all the staff. Really prompt at getting back to my emails and calls. Organised an open day for my property & keep me in the loop at all times. All the staff in this branch are friendly & helpful. Thoroughly recommend....
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Was this helpful? Yes
By: JLH
Feb 24, 2014
View all comments (1)
Dear Sue, Thank you for taking the time and trouble to post this review of our Wanstead office. Nathan and his team are committed to helping all our customers through what can be a stressful time and I am pleased that you have been so complimentary about their success on your behalf. May I take this opportunity to thank you for choosing Douglas Allen to fulfil this very important task and to wish you much happiness in your new home. Regards, Jon Holden - Managing Director, Douglas Allen....
Feb 20,2014
Minithumbup
By:
Feb 20,2014
0 people found
this helpful
Our first initial contact with Paul Cromwell was when he valued our house and whilst we had quotes from 3 other estate agents we found his after sales paperwork very easy to follow and understand. This was also very informative about the local area that we were selling in, giving price guidelines of other similar properties. When we chose to work with Paul he re-visited us and fully took into account our cirmcumstances and what the end result was that we were looking for. Our house was sold with...
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Was this helpful? Yes
Feb 18,2014
Minithumbup
By:
Feb 18,2014
0 people found
this helpful
Very active and warm,trustworth. I sold my house through his team but he is always give me the confidence of them. As a floating manager he is a back bone indeed....
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Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Good service after a slight problems where first prospective buyer was having problem getting a mortgage we were not informed fully, manager Glenn was away that time I was told. I went to office spoke to Glenn, when he put everything into action. From there everything went smoothly, re-market the house, open house arranged, house sale agreed. David Millar was particularly helpful, accompanied the buyer to the house to view, dealt with negotiation professionally. One good thing we liked was bei...
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Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Carl was very helpful and guided us on selling our property, we had a shaky start with other team members regarding viewings but Andrew Bilby more the compensated for this with his dedication and "over and above duty " help solving problems that our solicitors could not or would not manage. We are now happily in our new property and for that we totally credit Andrew and his solid advice and help....
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Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
We sold are house through this agent fristly because it valuation was fair and competitive, it took in all about two month to get a buyer. The process was not as easy, as we would have liked. because their were some problems along the way, with the frist buyer pulling out at the last minute, but we got another buyer soon after and with the help and support of Shawn Vivian in perticular, that which was a difficult time became more manageable with his help and guidance. Thank you Danny...
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Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Good experience and would would recommend the branch. Good at keeping in contact and letting me know what was going on and helped me secure a really nice flat. Would use them in the future. Felt like they were a honest group of people...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
I spent a long and sometimes depressing eighteen months on and off to sell my property , from February 2012 to finally moving in October 2013. I initially put it on the market with Douglas Allen, then swapped for a couple of months later on in the summer with abbots then went joint with haart loughton and Douglas Allen. At Douglas Allen I liaised initially with Marc gravenor, then mostly with Alison smith and Jonjo Hammond. I grew extremely fond and grateful to all three of them. I did find th...
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By: JLH
Feb 21, 2014
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Dear Lucy, Our Epping office will be bowled over by your kind comments and so pleased they were able to help you through what can be a stressful period. Thank you ever so much for taking the time and trouble to post this review and on behalf of the Epping team, thank you for choosing to use Douglas Allen and best wishes in your new home. Regards, Jon Holden - Managing Director, Douglas Allen....
Feb 11,2014
Minithumbup
By:
Feb 11,2014
0 people found
this helpful
Andrew Bilby from Douglas Allan has given a Great service, great help and guidance to a first time buyer. highly recommended....
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Jan 29,2014
Minithumbup
By:
Jan 29,2014
0 people found
this helpful
Had an excellent and proffessinal service from Douglas Allen. Jonjo was looking after us when he came to see our property for the first time he gave us a time frame of 12 weeks that it be sold and it was sold within that time.. We got the price what we were looking for and all i would say is i have come across few estate agents in the last few years defintely the best by a mile.....
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Was this helpful? Yes
By: JLH
Feb 21, 2014
View all comments (1)
Dear Mubasher, Many thanks for taking the time to post your comments. I am delighted that we achieved such a great result for you, Jonjo and the Epping team take great pride in skillfully negotiating every Offer to achieve the best outcome for our customers. Thank you for your custom and I wish you well in your new home. Regards, Jon Holden - Managing Director, Douglas Allen....
Jan 29,2014
Minithumbdown
By:
Jan 29,2014
4 people found
this helpful
The Walthamstow branch of Douglas Allen have left an awful impression in my mind. As a first time buyer I am unable (and unwilling) to participate in Sale by Tender properties, something that only this estate agent in the area is doing. This basically means that instead of the seller paying the estate agent fees (c.£10k), the buyer has to pay for it on top of all other fees. That is their choice/business model, so I have no desire to question them on it, but I received daily sms text mes...
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What agent could do to change your mind?
The agent could have either just done what I had asked and updated my profile preferences, or handled my query with a degree of courtesy, and not call me an idiot.
Was this helpful? Yes



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Firm rankings



Billericay
Cumberland House 129 High Street, Billericay CM12 9AH
(11)
Brentwood
3 St. Thomas Road, Brentwood CM14 4DB
(6)
Loughton
234 high Street, Loughton IG10 1RB
(2)
show all branches (21)
Office 1
59b High Street, Ilford IG6 2AD
(38)
Office 10
1 Central Parade Hoe Street , London E17 4RT
(39)
Office 11
52 High Street, Wanstead, London E11 2RJ
(16)
Office 12
191 Cranbrook Road, Ilford IG1 4TA
(8)
Office 13
160 High Street North, London E6 2HT
(14)
Office 14
13 Kingsland High Street Dalston, London E8 2JS
(26)
Office 15
634/636 Mile End Road Bow, London E3 4PH
(0)
Office 16
14 Harbour Exchange Square Docklands, London E14 9GE
(0)
Office 19
67 Southernhay, Basildon SS14 1EU
(6)
Office 2
179 High Street, Epping CM16 4BL
(11)
Office 3
2 Diggins Court, 262 High Road, Loughton IG10 1RB
(9)
Office 4
102 High Road, Chigwell IG7 6PJ
(9)
Office 5
384 High Road, Woodford IG8 0XQ
(40)
Office 6
133A High Street, Hornchurch RM11 1TX
(11)
Office 7
1185 High Road, Romford RM6 4AL
(4)
Office 8
227 Chingford Mount Road, London E4 8LP
(9)
Office 9
185A High Road, London N22 6BA
(0)
Wickford
60 High Street, Wickford SS12 9AT
(8)

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