“Such a bad service. Ripped me off when I bo......”
1 Star Review
Mar 20,2021
By:
'X'
Mar 20,2021
Branch: London, 384 High Road
Services: Sales (as a Buyer)
Sold price: £600000
Would you recommend?: No
Postcode: IG8
Branch: London, 384 High Road
Sales (as a Buyer)
Sold price: £600000
Postcode: IG8
0
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Such a bad service.
Ripped me off when I bought the place for a sealed bid- when I was the only bid. £8kdown the drain. Greedy.
I understand from people locally I should have known not to work with DA to advertise my sale. Bad ...
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5 Star Review
Mar 11,2021
By:
'Melanie'
Mar 11,2021
Branch: London, 52 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E11
Branch: London, 52 High Street
Sales (as a Vendor)
Postcode: E11
0
people found
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Our initial visit from Ray for our valuation was very straightforward & Ray went through all the procedures with us. Ray arranged for pre-viewings followed by an open house. We had 22 viewings in a week !
Good communication from the very start of our sale. Calls and ...
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“SHOCKING AND HISHONEST BEHAVIOUR...”
1 Star Review
Mar 08,2021
By:
'Mohammed Faisal Chowdhury'
Mar 08,2021
Branch: Ilford, 191 Cranbrook Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: IG11
Branch: Ilford, 191 Cranbrook Road
Sales (Prospective customer)
Postcode: IG11
0
people found
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Dear DA, I have just served your Ilford branch notice to immediately stop all marketing of my property. After initial teething issues, I was not dissatisfied with the service provided. One member of your team in particular, Mr Nabeel Ali has repeatedly undermined and behaved ...
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5 Star Review
Jan 08,2021
By:
'Lorna'
Jan 08,2021
Branch: London, 384 High Road
Services: Sales (as a Vendor)
Sold price: £570000
Would you recommend?: Yes
Postcode: IG8
Branch: London, 384 High Road
Sales (as a Vendor)
Sold price: £570000
Postcode: IG8
0
people found
this helpful
We would like to thank Steve and Donna for their help and expertise in selling our house. They were always very professional and kept us informed and updated throughout the process. An excellent service. Thank you to the whole team....
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5 Star Review
Dec 14,2020
By:
'Iliana'
Dec 14,2020
Branch: London, 227 Chingford Mount Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E4
Branch: London, 227 Chingford Mount Road
Sales (as a Vendor)
Postcode: E4
1
people found
this helpful
We have found Douglas Allen Chingford team to be extremely helpful. Thank you James, Jess and Natasha for your support and professional service. Working with them to sell our house was pleasure and we would definitely recommend them to anyone!...
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1
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5 Star Review
Nov 30,2020
By:
'Georgina'
Nov 30,2020
Branch: Epping, 179 High Street
Services: Sales (as a Vendor)
Sold price: £450000
Would you recommend?: No
Postcode: CM16
Branch: Epping, 179 High Street
Sales (as a Vendor)
Sold price: £450000
Postcode: CM16
0
people found
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I had an estate agent who overvalued my home, bringing in the wrong viewers. It wasn't selling. They then stoped actively promoting my house and just waited for someone to call. This went on for months. I then swapped to Douglas Allen and had a ...
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“The worst experience I've ever received from ......”
1 Star Review
Sep 11,2020
By:
'Jack'
Sep 11,2020
Branch: Basildon, 67 Southernhay
Services: Lettings (Prospective customer)
Rent PCM: £1000
Would you recommend?: No
Postcode: SS16
Branch: Basildon, 67 Southernhay
Lettings (Prospective customer)
Rent PCM: £1000
Postcode: SS16
0
people found
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The worst experience I've ever received from “any company”.
My partner and I paid a deposit on a rental after being told “the Landlord is happy to proceed” - also ordering a sofa for the flat.
We didn't hear anything for 2 days and was unsure ...
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“Would happily recommend!...”
5 Star Review
Jul 27,2020
By:
'Debbie'
Jul 27,2020
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Services: Sales (as a Vendor)
Sold price: £365000
Would you recommend?: Yes
Postcode: SS11
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Sales (as a Vendor)
Sold price: £365000
Postcode: SS11
0
people found
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We chose Douglas Allen to sell my late mum's property after meeting with the branch manager Stuart Pass and finding him knowledgeable, personable and enthusiastic. We had some initial problems with our solicitor and Stuart dealt with these professionally. Due to the lockdown situation we ...
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“Efficient and supportive....”
5 Star Review
Apr 13,2020
By:
'Neil'
Apr 13,2020
Branch: London, 227 Chingford Mount Road
Services: Sales (as a Vendor)
Sold price: £380000
Would you recommend?: Yes
Postcode: E4
Branch: London, 227 Chingford Mount Road
Sales (as a Vendor)
Sold price: £380000
Postcode: E4
0
people found
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Efficient and supportive.
I was acting as Lasting Power of Attorney for the vendor, and the Douglas Allen staff understood the situation and needs....
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“Very Unprofessional! Dishonest staff...”
1 Star Review
Nov 05,2019
By:
'Tanvir'
Nov 05,2019
Branch: Chigwell, 102 High Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: IG7
Branch: Chigwell, 102 High Road
Lettings (Prospective customer)
Postcode: IG7
0
people found
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Very Unprofessional! Dishonest staff
In last weekend the team showed over 30 families non standard PRC construction house in Burrow road, Chigwell but they didn't inform anyone that is not a brick build house, they also didn't mention in their website as well as in Rightmove ...
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“Overall positive experience...”
5 Star Review
Jun 17,2019
By:
'Donna.'
Jun 17,2019
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Services: Sales (as a Vendor)
Sold price: £257500
Would you recommend?: Yes
Postcode: SS12
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Sales (as a Vendor)
Sold price: £257500
Postcode: SS12
0
people found
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The team at Wickford have recently sold my 2 bedroom house for me. The experience was a positive one from start to finish. Every team member were helpful, positive and driven to sell my property. Thank you Stuart, Christy and Spencer....
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1 Star Review
Jun 06,2019
By:
'DS'
Jun 06,2019
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SS12
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Sales (as a Vendor)
Postcode: SS12
2
people found
this helpful
Unfortunately I believed what the branch manager said Douglas Allen would do to promote and sell my property. In reality it all comes down to the price of your property with them and the constant calls to lower the price to get the sale. They ...
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Comment on agent fees
Way too high.
2
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5 Star Review
May 01,2019
By:
'Donna'
May 01,2019
Branch: London, 160 High Street North
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: SE26
Branch: London, 160 High Street North
They arranged our mortgage
Postcode: SE26
0
people found
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Just wanted to say how impressed I was with both Maureen and Faisal, both were professional, efficient, friendly and left me with complete confidence each time we had contact.
Well done and thank you so much again, you guys changed my world....
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Comment on agent fees
Absolutely fair and transparent
0
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5 Star Review
Mar 20,2019
By:
'satisfied'
Mar 20,2019
Branch: Basildon, 67 Southernhay
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SS14
Branch: Basildon, 67 Southernhay
Sales (as a Buyer)
Postcode: SS14
0
people found
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i have used the Basildon branch to buy and sell properties, and have had 1st class service from Simon, we sat down and discussed what type of properties i was looking for, and didnt send me any properties that were unsuitable. unlike other agents he ...
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“hanging up the phone...”
1 Star Review
Oct 20,2018
By:
'ACE'
Oct 20,2018
Branch: Ilford, 191 Cranbrook Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: IG6
Branch: Ilford, 191 Cranbrook Road
Lettings (as a Tenant)
Postcode: IG6
0
people found
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I have seen a number of properties that, unfortunately, are under D&A. On a number of occasions when I have tried to enquire about a property, I manage to say hi and the person on the other end puts the phone down. Great way ...
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“Was positive to begin with until *tried to stitch me ......”
1 Star Review
Jan 31,2018
By:
'Yasemin565'
Jan 31,2018
Branch: Hornchurch, 133A High Street
Services: Sales (Prospective customer)
Sold price: £565000
Would you recommend?: No
Postcode: RM15
Branch: Hornchurch, 133A High Street
Sales (Prospective customer)
Sold price: £565000
Postcode: RM15
3
people found
this helpful
Was positive to begin with until *tried to stitch me up with rates in order to fit into his listings deadline. Originally started on 1.3% + VAT. Wanted to speak to someone we knew internally about negotiation but when the topic came up, *he denied he offered ...
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Comment on agent fees
They vary depending on the team targets, can be way more flexible if they desperately want to list your house as they have targets based on this. However make sure you get rates in writing as they can up by cowboy agents that fail to hit targets. I was offered 1.3% - 1.4% + VAT
3
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“Having taken 7 months to close on a one bedroom apartment ......”
1 Star Review
Jan 10,2018
By:
'Carolyn'
Jan 10,2018
Branch: Epping, 179 High Street
Services: Sales (as a Vendor)
Sold price: £26000
Would you recommend?: No
Postcode: CM16
Branch: Epping, 179 High Street
Sales (as a Vendor)
Sold price: £26000
Postcode: CM16
2
people found
this helpful
Having taken 7 months to close on a one bedroom apartment that I had empty I lost a lot of money and time. Nobody in the branch or the legal team they recommend seemed to know what they were doing. Only when I appointed a new ...
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Comment on agent fees
Not at all worth the stress.
2
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“I chose Walthamstow branch to put my property on the ......”
1 Star Review
Sep 29,2017
By:
'Geetha'
Sep 29,2017
Branch: London, 1 Central Parade, Hoe Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: E17
Branch: London, 1 Central Parade, Hoe Street
Sales (as a Buyer)
Postcode: E17
5
people found
this helpful
I chose Walthamstow branch to put my property on the market and what I was not made aware of is if I withdraw that I would have to pay the floor plan and photos costs. I was only told that when it completes that I ...
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5
people found
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“Hi DA,I have couple of conversation with Nabeen Ali. ......”
1 Star Review
May 15,2017
By:
'Surendar'
May 15,2017
Branch: Ilford, 191 Cranbrook Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: IG3
Branch: Ilford, 191 Cranbrook Road
Sales (Prospective customer)
Postcode: IG3
3
people found
this helpful
Hi DA,
I have couple of conversation with Nabeen Ali. For some reason, found him very rude and intimidating while discussing on the offer price.
After all these years in UK, first time found someone that too who handles people being so arrogant without a ...
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Comment on agent fees
Even if the fee or offer rate expected is high, but his initial interaction put me off badly
3
people found
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“I began the sales process with Douglas Allen and the ......”
1 Star Review
Nov 25,2016
By:
'mathcathy'
Nov 25,2016
Branch: London, 160 High Street North
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: E61
Branch: London, 160 High Street North
Sales (Prospective customer)
Postcode: E61
9
people found
this helpful
I began the sales process with Douglas Allen and the first thing they did was cancel the first appointment after we'd already taken time off work to wait in for them. We should have stopped right then. Instead we gave them another chance. Then they ...
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9
people found
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“The team at Barkingside branch of Douglas Allen are ok, ......”
1 Star Review
Nov 23,2016
By:
'Nathan'
Nov 23,2016
Branch: Ilford, 59b High Street
Services: Sales (as a Vendor)
Sold price: £465000
Would you recommend?: No
Postcode: IG6
Branch: Ilford, 59b High Street
Sales (as a Vendor)
Sold price: £465000
Postcode: IG6
11
people found
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The team at Barkingside branch of Douglas Allen are ok, but unfortunately they recommended JS Law for the conveyancing of the sale and purchase of our properties, and JS Law are completely incompetent. For that reason I have to give Douglas Allen 1/5. We were overcharged ...
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Comment on agent fees
Did not seem to work particularly hard for what we paid. Had multiple quotes from different firms before property went to market, and Douglas Allen were towards the most expensive.
11
people found
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“Avoid at all costs - Walthamstow is awash with Estate ......”
1 Star Review
Oct 28,2016
By:
'anon'
Oct 28,2016
Branch: London, 1 Central Parade, Hoe Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: E17
Branch: London, 1 Central Parade, Hoe Street
Sales (as a Vendor)
Postcode: E17
7
people found
this helpful
Avoid at all costs - Walthamstow is awash with Estate Agents, I made the mistake of going with Douglas Allen much to my regret and cost - both financial and emotional.
Their rates are ridiculously high ( I later found out ), they do the bare minimum ...
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Comment on agent fees
very high in market
7
people found
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“As polite as possible on the phone couldn't be helpful ......”
1 Star Review
Oct 08,2016
By:
'T*s'
Oct 08,2016
Branch: London, 227 Chingford Mount Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: E4
Branch: London, 227 Chingford Mount Road
Sales (as a Vendor)
Postcode: E4
10
people found
this helpful
As polite as possible on the phone couldn't be helpful enough,that all changed the instant she came through the door. After cutting her off from her rehearsed script her attitude became nasty and to be frank rude obnoxious and frankly she must of thought ...
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Comment on agent fees
3x more than any other quote I have had off any other agent in the area, yet again claiming to be the best and putting other estate agents down.
10
people found
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“Hi, I would not recommend using this agent as a ......”
3 Star Review
Aug 17,2016
By:
'Anonymous'
Aug 17,2016
Branch: Chigwell, 102 High Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: N/A
Branch: Chigwell, 102 High Road
Sales (as a Buyer)
Postcode: N/A
1
people found
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Hi, I would not recommend using this agent as a buyer for the reason being that as the buyer of closed bids you have to then pay sellers fee's which is 3%. Although beforehand you are made aware of this i believe it to be immoral ...
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Comment on agent fees
BAD. The buyer should not be subjected to paying seller's fee's, I believe it to be immoral.
1
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“Poor customer service, extreamly poor progression management, missed finding out ......”
1 Star Review
Mar 10,2016
By:
'Anon'
Mar 10,2016
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SS
Branch: Wickford, 2 Ladygate Centre, 60 High Street
Sales (as a Vendor)
Postcode: SS
7
people found
this helpful
Poor customer service, extreamly poor progression management, missed finding out some really important information about potential buyers and their situation until its too late to pull out of what has become a horrendous sale. Lack of ownership and just well below expectations....
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Comment on agent fees
Well over priced for the service they provided.
7
people found
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“all in all...very poor....no communication, unprofessional practices and ......”
1 Star Review
Jan 20,2016
By:
'dave'
Jan 20,2016
Branch: Ilford, 59b High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: IG5
Branch: Ilford, 59b High Street
Sales (Prospective customer)
Postcode: IG5
6
people found
this helpful
all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 ...
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people found
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“It's without surprise that I've found Douglas Allen to be ......”
1 Star Review
Oct 08,2015
By:
'Jamie'
Oct 08,2015
Branch: London, 13 Kingsland High Street
Dalston
Services: Sales (as a Vendor)
Sold price: £450000
Would you recommend?: No
Postcode: N16
Branch: London, 13 Kingsland High Street
Dalston
Sales (as a Vendor)
Sold price: £450000
Postcode: N16
5
people found
this helpful
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were ...
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What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.
Attached Filesnbsp;
Comment on agent fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
5
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“We were currently renting with the council and paying full ......”
5 Star Review
Aug 08,2014
By:
'julie'
Aug 08,2014
Branch: Romford, 1185 High Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: WF8
Branch: Romford, 1185 High Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: WF8
0
people found
this helpful
We were currently renting with the council and paying full rent but we werent getting the service we needed so we decided to go anf private rent and we serched on the internet for properties in pontefract that accepted pets we found alot that didnt ...
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Comment on agent fees
The agent fees I believed were very reasonable and we recieved excellent service.
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“At first I thought that the customer service from this ......”
1 Star Review
Aug 08,2014
By:
'Unimpressed'
Aug 08,2014
Branch: Loughton, 234 high Street
Services: Sales (Prospective customer)
Sold price: £478000
Would you recommend?: No
Postcode: IG10
Branch: Loughton, 234 high Street
Sales (Prospective customer)
Sold price: £478000
Postcode: IG10
6
people found
this helpful
At first I thought that the customer service from this Estate Agent was excellent with them being able to refer me using their solicitors (who are not very customer focused as I have trouble trying to contact them and have therefore terminated them) and their ...
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6
people found
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“Mr. Goldsworthy has from day one impressed us with his ......”
5 Star Review
Jun 25,2014
By:
'Mr.'
Jun 25,2014
Branch: London, 13 Kingsland High Street
Dalston
Services: Sales (as a Vendor)
Sold price: £499000
Would you recommend?: Yes
Postcode: E83
Branch: London, 13 Kingsland High Street
Dalston
Sales (as a Vendor)
Sold price: £499000
Postcode: E83
0
people found
this helpful
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat.
The office ...
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