Dorset Property
2.1/5, 25 reviews
28% recommended
67% lettings valuation accuracy
54% lettings fee satisfaction



Property Features

No company information

...left to get your reviews in for the
2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 54% £575 £1,125
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 4 11 0 0 0 0 0 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Latest Properties

No Properties

“These clowns deserve zero stars for the appalling way they ......”

Share on :
Dec 15,2022
Minithumbdown
Chloe
By: 'Simon'
Dec 15,2022
2 people found
this helpful
These clowns deserve zero stars for the appalling way they treated my 63 year old dad. Sending him on a 6 hour round trip, costing him £25 to view an unsuitable property. He enquired about a leasehold property and was told pets were accepted. He specifically requested if ...
read full review
Was this helpful? Yes
By: Simon
Dec 20, 2022
View all comments (8)
Mark, I don’t know your position within the company as you have neglected to say. If you’re in any supervisory or management role, I sincerely urge you to put as much effort as you do in defending the indefensible, into ensuring that your customers are treated a lot better than my father (Simon) was. I understand that Imogen is a recent addition to your staff, perhaps it’s a training need. Throughout this whole dialogue you have ignored a very salient fact that a member of the mana ...

“Rude customer service...”

Share on :
Sep 28,2022
Minithumbdown
Amanda
By: 'Elspeth Swankie'
Sep 28,2022
0 people found
this helpful
Contacted the agency today in regards to an email I had received. I expressed my concerns but you could tell Amanda was not interested and even hung up on me. Very rude and extremely unprofessional..... if you're not enjoying the job and speak to customers ...
read full review
Was this helpful? Yes

“We have found this agent to be professional a......”

Share on :
Jul 10,2022
Minithumbup
By: 'Susan Elizabeth Lovell'
Jul 10,2022
0 people found
this helpful
We have found this agent to be professional and most helpful throughout our dealings. We have had no problems ....
read full review
Was this helpful? Yes

“HORRENDOUS....”

Share on :
May 31,2022
Minithumbdown
By: 'Becky Clemons'
May 31,2022
1 people found
this helpful
HORRENDOUS. I work within lettings and was assisting my mum relocation to Dorset. Firstly the attitude on the phone when enquiring was plain rude, you could hear them sighing. Busy is good, busy means your salary is being paid. Negotiators make mistakes by making false ...
read full review
Was this helpful? Yes
By: Katie Starkey
Jun 01, 2022
View all comments (1)
Good afternoon Becky, We have carried out a full investigation into this matter and have spoken with the staff in question, within the Blandford Office. Your mother left a voicemail enquiring about a property advertised with us. We called her back within the same day and was unable to make contact at this time, so we left a voicemail and provisionally booked your mother a viewing so when she did call back there was an appointment available to view the property. Following your viewing we were a ...

“Dreadful company if you want to rent. Surely ......”

Share on :
Mar 25,2022
Minithumbdown
By: 'Rae'
Mar 25,2022
2 people found
this helpful
Dreadful company if you want to rent. Surely great if you are a landlord wanting to let. They are on the side of the person paying their fees ie the owner. Expect nothing but hassle if you wish to rent Good Luck ,I know it ...
read full review
Was this helpful? Yes
By: William Boltwood
Mar 28, 2022
View all comments (1)
Dear Rae, Thank you for taking the time to share your experience with us. Having concluded a thorough investigation into this case, we are satisfied that we acted properly and professionally in our dealings with your tenancy application. It's regretful to us that you were not successful in your tenancy application for this property, but we must adhere to the landlords wishes when information is uncovered through the process, which had not been previously declared. We do hope to help you find a ...

“I have rented through Dorset Property with th......”

Share on :
Feb 01,2022
Minithumbup
By: 'Benn'
Feb 01,2022
0 people found
this helpful
I have rented through Dorset Property with their lettings team since 2013 and have had 2 different properties with them. The team have always been supportive and flexible, very pro-active in ensuring all legal requirements are met, while also very respectful that it is your home, even ...
read full review
Was this helpful? Yes

“Outstandingly efficient service...”

Share on :
Aug 26,2021
Minithumbup
Grace
By: 'Al ( Sturminster Newton)'
Aug 26,2021
0 people found
this helpful
We have used Dorset properties for a long time to rent our let cottages and over the last two years since Grace and Katie have been involved the service has never been more efficient. They are a credit to the organisation. We have never let ...
read full review
Was this helpful? Yes

“I have been with Dorset Letting/Sherborne for......”

Share on :
Jul 31,2021
Minithumbup
Chloe
By: 'Sylvia Hartley'
Jul 31,2021
0 people found
this helpful
I have been with Dorset Letting/Sherborne for two years. In that time I’ve had different members of staff looking after me but that said that each one has has always been very kind and helpful. Any problem that I’ve had has been ...
read full review
Was this helpful? Yes

“A lovely bunch of young ladies, helpful and p......”

Share on :
Jun 28,2021
Minithumbup
By: 'Joyce'
Jun 28,2021
0 people found
this helpful
A lovely bunch of young ladies, helpful and polite. Made renting my flat very easy. Have answered all my questions. Thank you....
read full review
Was this helpful? Yes

“Do NOT use this company...”

Share on :
Feb 03,2020
Minithumbdown
Emily
By: 'Brenda'
Feb 03,2020
3 people found
this helpful
I arranged with Jennifer to view a property and on the day, which was last Tuesday, I arrived with a friend. When “Jennifer” arrived she got out of her car, did not greet us just smiled and did not acknowledge my friend when I introduced ...
read full review
Was this helpful? Yes

“Cowboys...”

Share on :
Oct 12,2019
Minithumbdown
By: 'Matt'
Oct 12,2019
1 people found
this helpful
Firstly, thank you to anyone who posted a negative comment on here, not that I needed to see it as I've seen it for myself and I don't even rent with them! First property we went to view, no one turned up, we drove 40mins ...
read full review
Was this helpful? Yes
By: Barrie George
Dec 05, 2019
View all comments (1)
Users of such media are free to use inflammatory and misleading and language when listing a complaint. Dorset Property is the antithesis of 'Cowboys'. We pride ourselves on service excellence and this has been our hallmark and the basis of our reputation for excellence for the last 35 years. It is also a great shame you felt the need to try cause the company maximum damage without understanding the circumstances. I am very sorry you had such a bad experience. This was due to exceptional ...

“With out prejudice.No stars warranted.I ca......”

Share on :
Sep 18,2019
Minithumbdown
By: 'Irene'
Sep 18,2019
1 people found
this helpful
With out prejudice. No stars warranted. I cannot recommend this rental company. The house was is poor condition when we took it on. Pointed this out to Emily, was told don't worry it will all written down for you. We had broken light bulbs, blown ...
read full review
Was this helpful? Yes
By: Hannah Goddard
Dec 10, 2019
View all comments (1)
I am so sorry to hear of your bad experience with our office, especially as we have built our reputation over 35 years on the quality of our service. We were also unaware of these issues at the time. Notwithstanding this, we would respond to the specific points you raised as follows: Fees Our fees are very competitive and we always make all prospective tenants aware of all of our fees at the outset. The end of tenancy check out fee was also shown on page 19 of your signed tenancy agreemen ...

“Very professional service. Prompt and efficient....”

Share on :
Oct 25,2018
Minithumbup
By: 'David'
Oct 25,2018
1 people found
this helpful
I am spending my semi retirement travelling and teaching English in South America and would only be able to do this with the support and help of a very professional agent. I get this support from the Shaftesbury branch of Dorset Properties and especially would ...
read full review
Comment on agent fees
The fees are a fair reflexion of the work done.
Was this helpful? Yes

“ABSOLUTELY DREADFUL...”

Share on :
Aug 31,2018
Minithumbdown
By: 'Disgruntled'
Aug 31,2018
1 people found
this helpful
Can't believe how unprofessional this Wimborne Branch is! We went in to register our requirements etc. received absolutely nothing yet adverts placed online matched our requirements! Called again only to be told our requirements and details weren't on their system! How can a professional organisation ...
read full review
Comment on agent fees
They get money for a VERY POOR SERVICE
Was this helpful? Yes

“Absolutely shocking...”

Share on :
May 19,2018
Minithumbdown
By: 'Runa'
May 19,2018
6 people found
this helpful
False advertised features in the property I rented, yes I admit there was an electric shower on the wall as advertised but was not informed it didn't work and would not be fixed. Had a battle for over 10 months to get one rotten cupboard fixed ...
read full review
Comment on agent fees
Setting up the tenancy agreement was expensive and the credit checks cost were just insulting given anyone can do a credit check for free online. The "check out administration fees" just felt like a slap in the face after a year of sub standard service
Was this helpful? Yes
By: Hannah Goddard
Dec 16, 2019
View all comments (1)
We do not recognise the property from your description or complaint. Would you be kind enough to confirm your name and the address of the property? We will then be able to investigate the issues you raised and respond. We would reiterate that our tenant fees were always extremely competitive and reasonable given the time taken to reference tenants to the standards we set (and our landlords would expect) and to administer the start of a tenancy. ...

“I'm not generally in the business of leaving bad reviews ......”

Share on :
Jul 15,2015
Minithumbdown
By: 'Unhappy1'
Jul 15,2015
12 people found
this helpful
I'm not generally in the business of leaving bad reviews but this company really are awful. Firstly, I'd imagine we are some of the best tenants a landlord could hope for. Both professional people while my partner is bordering on ocd when it comes to ...
read full review
Was this helpful? Yes
By: Unhappy1
Jul 25, 2017
View all comments (2)
I never said the cheque came from the landlord. At the time of writing the review I was still waiting for my deposit. Just like many other similar reviewers on here. We did get it back in the end minus the ridiculous deductions justified by a fake cleaning invoice from a company whose phone number didn't work and the address didn't exist that was dated before we'd even moved out. These agents are criminal. Staff members have been jailed for their dishonesty at this company - just google "Dorse ...

“DO NOT RENT WITH THEM!!!! * Rented with them for just 5 ......”

Share on :
Jun 04,2015
Minithumbdown
Charlotte
By: 'Tenant'
Jun 04,2015
9 people found
this helpful
DO NOT RENT WITH THEM!!!! * Rented with them for just 5 months and it was hell! Immediately after the tenancy started they charged us for one thing after another. Everyone I have spoke to who has rented from them before confirmed they too had been victims ...
read full review
Was this helpful? Yes

“I instructed them to let out my cottage, which is ......”

Share on :
Nov 22,2014
Minithumbdown
By: 'Flavia'
Nov 22,2014
5 people found
this helpful
I instructed them to let out my cottage, which is very good condition as it was recently renovated. After three weeks that they told me they had been advertising it, since there was no interest I checked on rightmove how they had publicised it only ...
read full review
What agent could do to change your mind?
The should have been professional and worked much harder.
Attached Filesnbsp;
Was this helpful? Yes

“Totally unhelpful, unsupportive, and left us really deflated after renting ......”

Share on :
May 14,2014
Minithumbdown
Charlotte
By: 'Unhappy'
May 14,2014
2 people found
this helpful
Totally unhelpful, unsupportive, and left us really deflated after renting a property through these agents. We were under the impression that we'd have some backup if there were any disagreements with the landlord, however they made no effort to help us with our concerns, directing ...
read full review
What agent could do to change your mind?
Ask about what support they will offer if there are discrepancies in the future. To which they should reply 'we'd be totally useless'
Attached Filesnbsp;
Was this helpful? Yes

“Phoned this agent today, to view a property.The agent ......”

Share on :
Mar 07,2014
Minithumbdown
By: 'Carl'
Mar 07,2014
2 people found
this helpful
Phoned this agent today, to view a property. The agent didn't introduce themselves, and gave a hostile attitude throughout the call, tried to arrange a viewing, however was told they only work until 4.45pm, when questioned how a professional working person (one of the many ...
read full review
What agent could do to change your mind?
Learn some customer service skills, you may well have had some bad tenants, renting your properties but that does mean all tenants will behave this way. Take the massive chip off your shoulder with new customers, luckily there are plenty more agents out there.
Attached Filesnbsp;
Was this helpful? Yes

“Since start of tenancy we have had taps running on ......”

Share on :
Oct 09,2013
Minithumbdown
Emily
By: 'Mia'
Oct 09,2013
5 people found
this helpful
Since start of tenancy we have had taps running on full both hot and cold in the downstairs bathroom, took 6 months to get it fixed. The water running down the bedroom wall everytime it rains is still an issue 8 months in the black mould all ...
read full review
What agent could do to change your mind?
Fixing issues promptly but as this has not been forthcoming a reduction in the rent as one bedroom is a health hazard.
Attached Filesnbsp;
Was this helpful? Yes

“Excellent service. Whenever we have a problem they contact a ......”

Share on :
Aug 31,2013
Minithumbup
By: 'T.'
Aug 31,2013
0 people found
this helpful
Excellent service. Whenever we have a problem they contact a trades person who are flexible to arrange times that suit our work commitments. Communication is excellent via telephone or email. Thoroughly recommended....
read full review
Was this helpful? Yes

“Kept most of the deposit for "cleaning" at the end ......”

Share on :
Apr 17,2013
Minithumbdown
By: 'Crajac67'
Apr 17,2013
4 people found
this helpful
Kept most of the deposit for "cleaning" at the end of tenancy and the property was filthy when we moved in. Poor response to dealing with problems with boiler and also lack of bathroom when flood through ceiling, paid hefty rent for a poor service ...
read full review
What agent could do to change your mind?
Everything!
Attached Filesnbsp;
Was this helpful? Yes

“Terrible service from them - took all our deposit at ......”

Share on :
Aug 17,2010
Minithumbdown
By: 'melanieh'
Aug 17,2010
3 people found
this helpful
Terrible service from them - took all our deposit at end of tenancy and when we tried to dispute it they said that we could but we would be charged legal fees by a 'third party' negotiator... Never again....
read full review
Was this helpful? Yes
By: -
Feb 04, 2013
View all comments (2)
It is very easy for anybody to bad mouth a company anonymously. It is a pity that this customer chose that path. As a result I cannot respond constructively other than by saying: If this is a bona fide complaint, let me know the details and I will investigagte the matter. Dorset Lettings' reputation has been built on its customer service over almost 30 years of trading. We are leaders in ethical professsional practise . We are ARLA acredited and all our staff are ARLA trained or quali ...

“Zero communication, poor comms between landlord and tenant, more interested ......”

Share on :
May 29,2008
Minithumbdown
By: 'p1ss3d-0ff'
May 29,2008
2 people found
this helpful
Zero communication, poor comms between landlord and tenant, more interested in taking money. Conned us out of ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:58 PM 21/06/2019 by Jordan Mclaughl Jordan Mclaugh

Awards won by Dorset Property

Regional Awards won by Dorset Property

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home