• Emma Jones
    Emma Jones
  • Tiffany Davies
    Tiffany Davies
  • Cathryn Johnson
    Cathryn Johnson
  • Chloe Allen
    Chloe Allen
  • Grace Lawlor
    Grace Lawlor
  • Spencer Fortag
    Spencer Fortag
  • Trevor Kemp
    Trevor Kemp
  • claim your profile
    Kristina Caws
  • Huseyin Kemal
    Huseyin Kemal
  • Harry Prebble
    Harry Prebble
  • claim your profile
    Kristina Caws
  • claim your profile
    Chloe Allen
We are a real estate agent covering the Docklands, Royal Dock and Kent areas. We offer rentals, sales, property management and mortgage services.
Properties for sale
Properties for rent
Feb 02,2017
Minithumbup
Emma Jones
Grace Lawlor
By:
Feb 02,2017
Featured Review
1 people found
this helpful
Emma and Grace were both really helpful with the process and getting things done whilst a long sale dragged on them there always responded and always made sure I was updated and went out of there way to help...
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Jul 23,2016
Minithumbup
Kristina Caws
Chloe Allen
By:
Jul 23,2016
Featured Review
0 people found
this helpful
Overall, I found the staff to be extremely helpful, and understanding. The market is busy right now, yet both members of staff always had time for me, and always answered my generic questions (first time for me) with enthusiasm and understanding. Kristina seemed to be able to understand what I was looking for right away, so we were able to get things in motion very quickly. Naturally, parts of this process can sometimes take longer than anticipated, but I was always kept up to date, and all ...
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Comment on agent fees
As I have nothing to compare them to, I can't really comment. They didn't seem too much for me, but I wouldn't know.
Was this helpful? Yes
Jul 15,2016
Minithumbdown
Kristina Caws
By:
Jul 15,2016
Featured Review
0 people found
this helpful
I am happy for living in my rented property. Many thanks to Kristina Caws's previous work and many kind help and keep in good touch by email during my application process. Help me to choose best property which I rented even if I did not to visit in....
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
May 03,2016
Minithumbup
Emma Jones
Trevor Kemp
By:
May 03,2016
Featured Review
0 people found
this helpful
I had a good experience with Dockside from the beginning, they kept me informed every step of the way on the sale of the house. Trevor was very efficient in arranging to come and take photos and get the property live on the market....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2016
Minithumbup
Trevor Kemp
By:
Apr 26,2016
Featured Review
0 people found
this helpful
Trevor came round and gave us a great valuation on our property, he was very efficient in talking us through the process and returned to take photos of our property and our property was put online the same day. Even better we had an offer put forward within 4 days of the property being available. I would defiantly recommend this Company and will not consider using anyone else :)...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2016
Minithumbup
Huseyin Kemal
Tiffany Davies
By:
Apr 26,2016
0 people found
this helpful
I am long term landlord from dockside and never had a problem with staff, any maintenance issues my tenant has reported have had been resolved very quickly....
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Comment on agent fees
Really reasonable
Was this helpful? Yes
Apr 26,2016
Minithumbup
Emma Jones
Cathryn Johnson
By:
Apr 26,2016
0 people found
this helpful
Cathryn and Emma always updated me and my partner on the sale of our property. Very reliable and efficient would defiantly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 22,2016
Minithumbup
Grace Lawlor
By:
Apr 22,2016
1 people found
this helpful
We are new customers to the area, Grace showed us around the apartments at the Quays, she was very helpful with our searches and found us a happy home to stay in....
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Comment on agent fees
good
Was this helpful? Yes
Jan 15,2016
Minithumbdown
By:
Jan 15,2016
0 people found
this helpful
This agent is useless. From the start when we called to register our interest in a few properties for sale they didn't even check our position. Then they never called us back so we had to chase them several times. When we did finally view one of the properties the gentleman who turned up did not have a clue. He didn't have any property details or a business card. He never called us back to get feedback either so I'm not sure what he has told his vendor. Then three weeks after we viewed the prope...
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Was this helpful? Yes
Dec 16,2015
Minithumbup
Spencer Fortag
Emma Jones
By:
Dec 16,2015
1 people found
this helpful
I am a tenant of Dockside Property Services and reside in The Quays. Dockside have always looked after the flat very well and have dealt with any problems in a quick manner. The staff are polite and helpful....
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Dec 14,2015
Minithumbdown
By:
Dec 14,2015
0 people found
this helpful
Disgusting service, lousy unprofessional bad manners, Do not respond to email if phones in reasonable timeframe and if you call a redponse after 4 days and several attempts reasonable then you must live on another planet! There overall service is appalling, Charge for referencing, sending text messages rather than letters!! Charging for exsusting damage despite proof from inventory that was already there!!!! STAY AWAY..... I will rather be homeless than rent from these people again!!!!!...
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Comment on agent fees
β€š£150 checkout β€š£25 for a burn mark (already there prior to moving in) but taking final work from the independent report!
Was this helpful? Yes
By: Spencer Fortag
Dec 24, 2015
View all comments (1)
Dear Nigel, I have reviewed all of our let properties and can not find anyone with your name or paying £400pcm. Perhaps you could contact me directly at spencer@docksidekent.com and I would be happy to investigate the matter. ...
Nov 28,2015
Minithumbup
Spencer Fortag
By:
Nov 28,2015
1 people found
this helpful
Dockside let my apartment out last week and all went well. They handled the move in for me and all the paperwork was done on time and ok. The tenants seem really nice and the rent they got me is more then another agent told me was possible. All told, a nice, positive experience with the Dockside staff....
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Comment on agent fees
Happy to pay the fees.
Was this helpful? Yes
Nov 16,2015
Minithumbdown
By:
Nov 16,2015
0 people found
this helpful
Dockside are the most disorganised letting agents I have ever dealt with. We organise property inspections, they do not book them in so we waste our time waiting in for someone to do the periodic inspection for them to never turn up. We let them know problems with the house, nothing is done about it so we have to chase and chase for months before someone is sent round to look at the problem and even then it is rarely fixed. The customer service there is shocking and I would never use them ag...
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Was this helpful? Yes
By: Spencer Fortag
Nov 20, 2015
View all comments (1)
Dear MG, I am really sorry to hear that you have had some issues. We are reliant, sometimes, on third party suppliers but do try our best to ensure they turn up on time for both property inspections and for maintenance works. I know that we have faced some issues but I also understand that my team are trying their very best to resolve them for you. Please contact me personally at spencer@docksidekent.com if you have any further issues. Thank you for bringing this to my attention. ...
Oct 09,2015
Minithumbup
By:
Oct 09,2015
1 people found
this helpful
I have had a very positive experience with Dockside so far, all the staff in the office is so friendly and they made me feel so welcome every time I went into the office....
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Oct 08,2015
Minithumbup
Emma Jones
By:
Oct 08,2015
1 people found
this helpful
I have been tenant of Dockside for just over a year now and I am looked after very well by them. I have had no problems since I've been with them and could not ask for a better service....
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Was this helpful? Yes
Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
this helpful
I would like to say a huge thank you to the fantastic team at Dockside for doing such a good job of looking after my property for me, I could not do a better job myself....
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
1 people found
this helpful
I only recently started letting my property out with Dockside and Matthew very quickly found an excellent tenant for my property, making the letting process very smooth. Thanks to Matthew and the rest of the team at Dockside!...
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
1 people found
this helpful
I was a bit wary when Dockside first put my property on the market as i wasnt sure how much interest it would get. fortunately, Dockside did a very good job of marketing the property and people started showing interest in the property almost straight away! i was given feedback after every viewing that took place and this feedback was always very informative. Dockside found the perfect buyer for my property very quickly and very easily....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
I am extremely pleased with the way Dockside have been managing my property for the past year. So far, there have been no major problems but any problems there has been, have been sorted very quickly. I would not hesitate to recommend Dockside to anyone looking to let their property out....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
Emma Jones
By:
Oct 06,2015
1 people found
this helpful
I recently let my property out with Dockside and the professionalism show by the staff members blew me away. Emma was very helpful throughout the letting the process, always keeping me updated on any viewings that went through at my property and always gave me very informative feedback from these viewings. Also, Matthew was great in helping me find the perfect tenant for my property - he fully qualified them to make sure they was right for my property so that no time was wasted....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
Dockside are currently looking after my property and I am very lucky that they are as they are doing a very good job of it and they make my life a whole lot easier because of how well they look after it....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
Emma Jones
By:
Oct 05,2015
1 people found
this helpful
Dockside are doing a very good job of looking after my property. Any problems that there have been with the property have been resolved promptly, thanks to Emma's hard work....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
I am letting my property with Dockside and I feel that they are doing a good job of managing it. I am always kept updated on any viewings that happen at my property and how those viewings went....
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Was this helpful? Yes
Oct 02,2015
Minithumbup
By:
Oct 02,2015
1 people found
this helpful
The team at Dockside do a very good job of looking after my property, which is very helpful of them as I live abroad so I cannot manage the property myself....
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Was this helpful? Yes
Oct 01,2015
Minithumbup
Emma Jones
By:
Oct 01,2015
1 people found
this helpful
I have been a tenant of Dockside for quite a while now and so far I have had a very pleasant experience. My first point of contact, Emma was incredibly helpful throughout the letting process and has stayed helpful the whole time I have been a tenant here. Emma is always willing to help me with any issues that occur with the property, even when she is at her busiest. I am really enjoying being a tenant of Dockside....
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Was this helpful? Yes
Sep 30,2015
Minithumbup
Spencer Fortag
By:
Sep 30,2015
1 people found
this helpful
Spencer has always offered me not only a great service but also really sound advice, even when it means Dockside hasn't any money from the advice. A great guy and a good firm....
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Comment on agent fees
Genuinely happy to pay their fees.
Was this helpful? Yes
Sep 30,2015
Minithumbup
Grace Lawlor
By:
Sep 30,2015
0 people found
this helpful
I decided to rent a property through Dockside and I feel that I made a great decision choosing them as I have received a fantastic service so far. Grace helped me find a perfect property that suited me and my needs. The whole process went through very smoothly, without any problems. I would definitely recommend Dockside to anyone looking to rent a property....
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Was this helpful? Yes
Sep 30,2015
Minithumbup
By:
Sep 30,2015
1 people found
this helpful
I recently rented a property through Dockside and the agent I was working with, Matthew, was very helpful throughout the letting process and always kept me updated....
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Was this helpful? Yes
Sep 16,2015
Minithumbup
By:
Sep 16,2015
1 people found
this helpful
I just had to write a review, I don't usually do this but had such good service felt I needed to. I have rented out three flats in Medway and the last one, through Dockside, I moved into last week. Had great service all the way through the process and can say that I would recommend my friends to Dockside with no problem....
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Comment on agent fees
Nothing but praise, so well worth it.
Was this helpful? Yes
Sep 11,2015
Minithumbup
By:
Sep 11,2015
2 people found
this helpful
Had a simply brilliant experience with Dockside. I saw a flat that was actually on with two agents. I called the other agent first and they were quite pushy and not very professional. I decided to then call Dockside and the difference was amazing. Matt really took the time to listen to what I wanted and the long story short is that I moved into my new home last week. Dockside's attention to detail and communication is really good....
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Comment on agent fees
No more expensive than other agents and a really, really good service.
Was this helpful? Yes
Sep 10,2015
Minithumbup
Emma Jones
By:
Sep 10,2015
2 people found
this helpful
I am glad to say that, having been a tenant of Dockside for over 6 years, that I have always been treated with respect. I moved out last week and got all of my deposit back and quickly. Thanks to the Dockside team, I will certainly use you again when I next need a rented flat....
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Comment on agent fees
A great service.
Was this helpful? Yes
Jun 06,2015
Minithumbdown
By:
Jun 06,2015
3 people found
this helpful
Awful awful service. I have contacted them on so many occasions to get my deposit back, no acknowledgement or response, even after ringing and being promised a callback. I have now waited 3 weeks whilst emailing them everyday and they still won't solve it. It is alot of money which I desperately need, I am not the only person to say this about this particular letting agent and I will NEVER recommend them to anyone nor use them again....
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Was this helpful? Yes
Apr 25,2015
Minithumbup
By:
Apr 25,2015
3 people found
this helpful
I living in Hong Kong so must have good agent. Dockside look after my and my families flats very nicely. Rent always paid on time every month. No problems in 4 years. Very good agent....
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Comment on agent fees
Very good fees.
Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
3 people found
this helpful
I had a really positive experience with Dockside. I rented 18 months ago and the guys at Dockside were super. They responded quickly and made my move a smooth process. Would defo use them again....
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Comment on agent fees
Fees were fine.
Was this helpful? Yes
Apr 09,2015
Minithumbup
By:
Apr 09,2015
3 people found
this helpful
I used Dockside based on a referral from a friend. They have been great, really helpful and very informative. I must thank my friend!...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Mar 31,2015
Minithumbup
By:
Mar 31,2015
3 people found
this helpful
I am happy with the service I get from Dockside Property Services. I have used both their branches in Rochester and Strood and have been treated equally well....
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Comment on agent fees
Fees were ok.
Was this helpful? Yes
Mar 26,2015
Minithumbup
By:
Mar 26,2015
3 people found
this helpful
Dockside have looked after my property in Medway for 5 years and have always offered me sound advice and great service....
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Comment on agent fees
Happy enough.
Was this helpful? Yes
Mar 12,2015
Minithumbup
By:
Mar 12,2015
3 people found
this helpful
I have been using Dockside to rent my property for a while now and have been so pleased that in January I elected to use their management service. Wow! It has been a smooth process and now I don't have to worry about rent payments or spending my precious time dealing with blown light bulbs. Well worth the extra charge per month....
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Comment on agent fees
I am happy.
Was this helpful? Yes
Mar 11,2015
Minithumbup
By:
Mar 11,2015
3 people found
this helpful
I would like to echo some other comments made here. I have been using Dockside since I purchased my first apartment back in 2009. Since then I have expanded my portfolio and now own several properties within the Medway towns, including houses AND apartments. I can say that without exception, Dockside are my go-to agent. They have always found me first class tenants and provide me with a service that protects my tenants, my properties and me. They really are a class apart....
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Comment on agent fees
No problem with their fees at all.
Was this helpful? Yes
Mar 10,2015
Minithumbup
Emma Jones
By:
Mar 10,2015
3 people found
this helpful
As a panel surveyor I meet lots of estate agents. The Dockside office always have keys ready for me in a timely fashion and help me with good quality comparable info. They are well organised and friendly....
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Was this helpful? Yes
Mar 07,2015
Minithumbup
By:
Mar 07,2015
3 people found
this helpful
I have three houses within the Strood area and I am happy to write this review. Dockside have looked after me very well over the last 5 years and I would not dream if instructing another agent in Medway. I only wish they covered South East London as I have another place there. I would not have stayed with them for this long if I had any issues at all. 5 stars from me!...
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Comment on agent fees
Happy to pay their fees due to high service levels
Was this helpful? Yes
Mar 06,2015
Minithumbup
Emma Jones
By:
Mar 06,2015
3 people found
this helpful
I am in the fortunate position of owning two properties in The Quays. I live in Hong Kong so its essential that I can trust my local agent to look after the property for me. Emma and her team at Dockside have exceeded all of my expectations and I am hard to please! Rent is always paid on time and I have had no problems with them finding tenants and keeping them. Much, much better than the other agent I used before. Highly commended....
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Comment on agent fees
Super value for the service.
Was this helpful? Yes
Feb 08,2015
Minithumbup
Emma Jones
By:
Feb 08,2015
3 people found
this helpful
Well, Dockside have been looking after 3 of my flats and a further 4 for my family for over 5 years. I have had no issues with late rent or expensive management charges. Jennifer and Emma have been there for me at all times, even at late notice on a Friday night. I can recommend them to tenants and landlords alike without any hesitation at all. Five stars from me!...
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Comment on agent fees
Very happy all round, you gets what you pays for!!
Was this helpful? Yes
Jan 06,2015
Minithumbup
By:
Jan 06,2015
3 people found
this helpful
Both Jennifer and Matthew have provided excellent services. Dockside made the whole process easier for myself and my husband after experiencing a poor service from another local agent. When a problem was encountered, a swift solution was implemented by them. I found them to be extremely knowledgeable in the letting market and it took about a week for them, to find suitable tenants to meet the asking price in full. My husband and I are very pleased with the service provided and want to thank the...
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Comment on agent fees
Was not the cheapest agent we found but by far the best. Thank you Dockside.
Was this helpful? Yes
Aug 27,2014
Minithumbup
By:
Aug 27,2014
2 people found
this helpful
The dealings i have with Dockside Property Services are of a very high standard i cannot fault them very quick and always get what i want pcm i would highly recommend Dockside Property Services for Lettings and Sales...
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Aug 27,2014
Minithumbup
Emma Jones
By:
Aug 27,2014
3 people found
this helpful
I purchased a property through Dockside in July 2014. I can honestly say that without their help and support, the sale would not have gone through. Their communication was always good and they genuinely seem to care about us buyers! Well done Emma and your team...
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Comment on agent fees
Not the cheapest but then again this is the services industry and you gets what you paid for!!
Was this helpful? Yes
Jul 07,2014
Minithumbup
Chloe Allen
By:
Jul 07,2014
2 people found
this helpful
I have been contacted all the time and advised, information and the process of moving in was excellent, as it was promised by your agents. Very professional and on time, much appreciated....
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Was this helpful? Yes
Nov 13,2013
Minithumbup
Tiffany Davies
By:
Nov 13,2013
1 people found
this helpful
Tiffany provided a thoroughly professional service and we are happy that things appear to be progressing as we had planned....
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Was this helpful? Yes
Sep 12,2013
Minithumbup
By:
Sep 12,2013
3 people found
this helpful
The whole team was very supportive from the start. When the sale was prolonging and the process was put on hold they were negotiating with the Vendor on our behalf. All our emails and questions were answered very promptly. We would recommend their service to anyone wishing to buy or sale their property....
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Was this helpful? Yes
Aug 28,2013
Minithumbdown
By:
Aug 28,2013
4 people found
this helpful
As a Landlord I have had very little support from this company, they are all in favour of the tenant as this is the side of the law. When i wanted my property back, I had nothing but obstacles put in my way - very unsupportive with providing documents and information I needed for my solicitor. I was always chasing them for every little thing. The tenant didn\'t pay any rent in the last month she was there but Dockside didn\'t think to tell me this, I had to find out a week later when my bank acc...
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Was this helpful? Yes
By: Dockside
Jan 05, 2015
View all comments (1)
Mrs A Eroglu; Dockside are certainly not in favour of the tenant, for refusing to leave when you requested your property back. Nor were Dockside aware that the tenant was not going to pay her final monthÒ€ℒs rent. She had been a good tenant for approximately 4 years up until you requested the property back, then she sought legal advice from the council who advised her not to vacate on the notice alone, and that we will have to take legal action to recover the property. This was mainly due ...
Jul 24,2013
Minithumbup
By:
Jul 24,2013
3 people found
this helpful
Dockside Property found us good tenants quickly and arranged the tenancy documentation and their moving in efficiently and smoothly. All the members of staff we dealt with were professional and polite....
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Was this helpful? Yes
Jul 10,2013
Minithumbup
By:
Jul 10,2013
4 people found
this helpful
All of my interactions with Dockside Property Services Kent Limited have been very positive ! We have be tenants for for than 4 years and have found them to be attentive and efficient. I would not hesitate to recommend them to other prospective tenants....
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Was this helpful? Yes
Jun 25,2013
Minithumbup
Emma Jones
By:
Jun 25,2013
2 people found
this helpful
I used Dockside for the sale of a property and would definately recommend, they provided a great service at a competetive price and were always on hand to provide updates etc.Both Emma and Matthew were professional and attentive at all times....
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Jun 20,2013
Minithumbup
By:
Jun 20,2013
2 people found
this helpful
during the 4 years that Dockside looked after my property i have been very impressed with the professional manor in which the staff conducted our business, i would have no issue in recommending this office to anyone,,...
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Was this helpful? Yes
Jun 04,2013
Minithumbup
By:
Jun 04,2013
3 people found
this helpful
Great, friendly service from the start, I was able to view the property within an hour of first contact. Easy to contact and very helpful in explaining things. Thank you very much...
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Was this helpful? Yes
Jun 03,2013
Minithumbup
Emma Jones
Tiffany Davies
By:
Jun 03,2013
3 people found
this helpful
We greatly appreciate their excellent and high standard service of in handling our tenancy matter and also hope that we may draw on their help in the future should the situation arise. Wishing both of Emma and Tiffany, All the Best!...
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Was this helpful? Yes
May 13,2013
Minithumbup
By:
May 13,2013
5 people found
this helpful
Minor issues are quickly rectified with the staff mentioned being an asset to the agency. The agency have been excellent in providing a 100% occupation despite regular changes in tenants....
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Was this helpful? Yes
May 09,2013
Minithumbup
By:
May 09,2013
6 people found
this helpful
I found all of the team very professional in their work and very dedicated to DPS and their clients. Overall very happy...
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Was this helpful? Yes
May 08,2013
Minithumbup
Tiffany Davies
Cathryn Johnson
By:
May 08,2013
7 people found
this helpful
Tiffany and Cathryn dealt with my application quickly and very efficiently which meant I was able to move in to my flat with the minimum of delay. They provided a quick and friendly service....
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Was this helpful? Yes
May 04,2013
Minithumbup
Emma Jones
Tiffany Davies
By:
May 04,2013
8 people found
this helpful
After a shaky start (Emma), Dockside proved to be an efficient outfit in leasing my property with the necessary speed which was required to complete the new tenancy startup within a very short space of time. Both Emma and Tiffany were professional and efficient in their responsibilities. I hope they continue to perform with this level of competency throughout the tenancy....
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Was this helpful? Yes
May 04,2013
Minithumbup
Emma Jones
Tiffany Davies
By:
May 04,2013
8 people found
this helpful
Emma and Tiffany were kind and professional in helping us when our tenancy renewal documents were lost in the mail and our renewal process was delayed. They were able to re-send the documents to us digitally and the process was completed very quickly....
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Was this helpful? Yes
May 03,2013
Minithumbup
By:
May 03,2013
5 people found
this helpful
Although we had minor issues with Dockside problems were always resolved promptly and amicably. We are impressed with the staff mentioned who we consider to be a asset to the agency. The agency has been excellent in providing us with 100% occupancy despite several changes of tenants....
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Was this helpful? Yes
May 02,2013
Minithumbup
By:
May 02,2013
8 people found
this helpful
The agent found our tenant very quickly and and at the rent we wanted. they arranged just about everything for us. This was the first time we have rented one of our properties and Dockside explained every aspect of being a landlord. I would recommend Dockside....
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Was this helpful? Yes
May 02,2013
Minithumbup
By:
May 02,2013
8 people found
this helpful
Dockside Property Services are very helpful and proactive. In recent years we have not had any empty periods of time which is due to Dockside making sure in advance of tenants leaving that there other tenants to come in. If any diffciculties arise with the maintenance of the flat Dockside do inform us and attempt to have the matter rectified. Dockside do work hard to maintain good client relationships....
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May 01,2013
Minithumbup
Emma Jones
By:
May 01,2013
8 people found
this helpful
The agent was professional and listened to my requirements. I would not hesitate to recommend Emma Jones services again and Dockside Property Services....
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May 01,2013
Minithumbup
Emma Jones
By:
May 01,2013
8 people found
this helpful
Being on a tight schedule, the ability for the agent to facilitate a quick turn around of all the paperwork helped tremendously...
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Was this helpful? Yes
Apr 30,2013
Minithumbdown
By:
Apr 30,2013
3 people found
this helpful
I am sorry to say that the flow of information between the agent and landlord is poor. Often, chasing is required, and the billing/invoicing system is far from ideal....
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Was this helpful? Yes
By: Dockside Property Services
May 01, 2013
View all comments (1)
After investigating this comment, it has come to my attention that we do not have a client with that name, or a managed property in the ME5 location. Unless the tenancy was a managed or rent collect property, there would be no chasing required as the Landlord and tenant deal with each other direct. We take customer service very seriously, and while I am more than happy to investigate this further if you wish.; I am unsure as to what evidence this comment has been based on. ...
Apr 29,2013
Minithumbup
Cathryn Johnson
By:
Apr 29,2013
9 people found
this helpful
I found Catherine very attentive and made the rental of the property very easy. Nothing was too much trouble I would have no hesitation in recommending Catherine...
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Apr 29,2013
Minithumbup
Cathryn Johnson
By:
Apr 29,2013
9 people found
this helpful
Very hepful from start to finish. We were able to secure a viewing and have our offer accepted all within 2 days. Would recommend Dockside to anyone....
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Apr 09,2013
Minithumbup
Emma Jones
Tiffany Davies
By:
Apr 09,2013
8 people found
this helpful
Emma Jones has been helpful to us whenever we have made contact either via email or telephone. I feel that the staff in the office work under difficulty because of the small size of the office. Emma assisted us with our new Agreement in October last year and was friendly and courteous, as well as professional. Tiffany Davies, also assisted us with our Tenancy Renewal and was very polite and did do what we asked of her, and helped with our negotiations. Tiffany was friendly and professional...
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Apr 09,2013
Minithumbup
By:
Apr 09,2013
9 people found
this helpful
Successfully evicted previous tenant and provided new tenant swiftly. Has managed the property and provided monthly statements and made us aware of any issues relevant to the property....
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Jan 10,2013
Minithumbup
Emma Jones
By:
Jan 10,2013
14 people found
this helpful
I have been letting my property with Dockside for almost three years now. Having consulted with a few different agencies before making my decision, going with Dockside was the easy choice. The staff I dealt with, namely Emma, were enthusiastic and friendly whilst upholding a high level of professionalism. I feel safe knowing they are looking after and dealing with my tenants. I would, and have, recommended anyone to deal with Dockside....
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Jan 10,2013
Minithumbup
Tiffany Davies
By:
Jan 10,2013
14 people found
this helpful
Matthew was the first agent we dealt with and was the one showing us the properties, he was very helpful and patient and was able to answer all our questions. After we decided on a property we were handed over to Tiffany who was excellent. We had a very short window to get everything done and Tiffany was very helpful getting everything sorted. She even put up with plenty phone calls from me chasing things and was always polite with excellent communication. Would recommend the agency to anyone....
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Jan 10,2013
Minithumbup
By:
Jan 10,2013
14 people found
this helpful
We have used this company twice. On both occasions they understood exactly what sort of property we needed right from the start, and made sure they found it for us. They met every requirement we had, and more, and were unfailingly friendly, helpful and polite. I\'m sure we must have tried their patience more than once, but they never showed it. We still see members of the company occasionally and they always treat us as friends. We would have absolutely no hesitation in using them again....
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Jan 10,2013
Minithumbup
Emma Jones
By:
Jan 10,2013
14 people found
this helpful
We have rented our flat through Dockside for the last three years. We have had three tenants. We had previously rented out our property when we were living in Merseyside. That experience was a total nightmare, so you can understand that we entered in to this with some trepidation. As it happens we have had an excellent experience this time. The process of finding a tenant and negotiating went very smoothly. The longest our flat has been empty was two months. The contractual and regulatory...
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Jan 10,2013
Minithumbup
Emma Jones
By:
Jan 10,2013
13 people found
this helpful
Emma & Matthew were so responsive, always behaved totally professionally, and happy to go that extra mile. They handled a very difficult situation extremely well. I cannot recommend them highly enough....
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Dec 07,2012
Minithumbup
Emma Jones
By:
Dec 07,2012
13 people found
this helpful
We have recently let our house through Dockside and I would not hesitate to recommend them. We contacted two different types of agents, and after meeting Emma and discussing the whole process we were happy to proceed with them. We had heard how daunting it could be, and was debating whether just to sell but we ideally wanted to let it. Neither of us have ever rented or let before, so was unaware of how things worked but the service we received was excellent. We were really impressed with their ...
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Sep 10,2011
Minithumbup
By:
Sep 10,2011
16 people found
this helpful
Dockside have been managing my properties for around 3 years and I have nothing but praise for them. They are not the typical bunch of shady estate agents, in fact just the opposite and I am glad to say they have treated me with respect and are very efficent. I will continue to recommend them to all of my friends....
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Apr 13,2011
Minithumbdown
By:
Apr 13,2011
2 people found
this helpful
Avoid, avoid, avoid! From the incorrect inventories, which never got corrected to the tenants (via a company let) that had no care for the property or contents. Also, do not use Applegate to provide the inventory services. I had to get them to re-visit to do an addendum to the original check-out report and the addendum was incorrect. Despite many phone calls and emails, Applegate and Dockside refused to accept that the reports were incorrect - leaving me severely out of pocket. I have never ...
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By: Dockside
Aug 15, 2011
View all comments (1)
Hi Freddie Thank you for your review. I am more than happy to look into your complaint and respond accordingly. Email address info@docksidekent.com. Kindest Regards ...
Apr 28,2009
Minithumbup
By:
Apr 28,2009
11 people found
this helpful
Bright staff and really helpfull they helped our every need and would recommend tham to anyone give them a try!...
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Last updated at 1:26 PM 11/03/2016 by allAgents

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