The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 272 Reviews
96% Recommended
98% letting valuation accuracy
89% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 98% | 89.00% | £550 | £3,800 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 49 | 3 | 206 | 9 | 0 | 0 | 0 | 0 | 3 | 1 |
Direct Residential
Direct House, 2 Upper High Street, Epsom, Surrey
KT17 4QJ
01372 722266




£300 pw | £1300 pcm
1 Bedroom Flat House to Rent - Adelphi Road, Epsom, KT17 1JB

£422 pw | £1825 pcm
2 Bedroom Maisonette House to Rent - East Street, Epsom, KT17 1EP

£387 pw | £1675 pcm
2 Bedroom Apartment House to Rent - Hook Road, Epsom, KT19 8TR

£450 pw | £1950 pcm
0 Bedroom Apartment House to Rent - The Parade, Epsom, KT18 5DH
By : 'Jen'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT17
The whole process was smooth and efficient. Every member of staff I dealt with was friendly and helpful. All queried were answered very ... Read Full Review
By : 'Matthew'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1725
Would you recommend ? : Yes
Postcode : KT4
Made the process of renting a house very easy. Especially during this pandemic. Staff were friendly & professional. Glad we found Direct ... Read Full Review
By : 'Stefka'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : KT9
These guys have made what is suppose to be the hard time of moving house into a smooth and easy process. Very efficient, supportive and professional. Big shout out to Rhian, Matthew and Emily. Thank you for making everything so ... Read Full Review
By : 'Louis'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT19
My first impression of Rhian's approach when showing me around was really professional and was able to provide an ample amount of information for me to make my decision on renting the property I am in now. The COVID guidelines that she inhibited were also really great! Gabriel was also ... Read Full Review
By : 'Kelvin'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : KT6
I appreciate very much the excellent service provided by Direct Residential. I started to contact Direct Residential while I was still in Hong Kong. I specially give my heartfelt thanks to Matthrew for his very best contributions to get our rental done, even we located in different time zone. He ... Read Full Review
By : 'Penny'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : KT8
I have received a very impressive level of service and professionalism throughout my rental process. Without hesitation, I recommend Direct ... Read Full Review
By : 'Spencer'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : KT18
Excellent service. Clear communication throughout the whole process. Very quick to deal with any queries and put my mind to rest about renting accommodation. Would highly ... Read Full Review

By : 'Joseph'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : KT17
Fantastic company to use for letting. The knowledge and communication throughout from Ian and Gabriel have been superb. Been guided through every step of the process with ease, and it was a pleasure to work with them both. Highly recommend ... Read Full Review
By : 'Daniel'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT19
Direct residential staff is always happy to help and also making you feel protected. Since we started with them I have no one single negative thing to be spotted. Keep the hard ... Read Full Review
By : 'F'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : KT18
My experience with Direct Residential was fantastic. From the first viewing through the entire letting process they made it clear and communicated the entire time. I’d like to highlight Rhian’s fabulous service and assistance in getting through the process. She really went above ... Read Full Review
By : 'Stuart'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : SW19
Absolutely excellent from start to finish. Assertive, timely and prompt with calls, decisions and administration. Rhian was fantastic and so easy to chat to. Big big five stars for her and the team. Very ... Read Full Review
By : 'Karen'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1340
Would you recommend ? : Yes
Postcode : KT17
After renewing my tenancy for the fifth year, I have found these guys to be so helpful and approachable. I would not hesitate in recommending ... Read Full Review
By : 'Georgina'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : KT17
What a relief!!! Renting with direct residential is stress free and i feel relaxed knowing they are there to help with any issues quickly. I have spoken to many members within the team and my message has always got back to the right team member. They are efficient, kind and respectful. They ... Read Full Review
By : 'Michelle'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT21
Such a pleasure dealing with these agents. Helpful, friendly and always on top of it. Had a great experience with ... Read Full Review
By : 'Salome'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW1V
Very helpful and responsive crew. Answered all my queries and of I raised anything it was followed up on straight ... Read Full Review
By : 'SBush'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1225
Would you recommend ? : Yes
Postcode : KT20
Great service from the team at Direct Residential for our rental property in Boxhill, Surrey where we’ve lived for the last 8 years. We usually liaise with Russell who is always upbeat and happy to help with any queries. Would definitely recommend renting a property with ... Read Full Review
By : 'Farhana'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SW1V
From first seeing the property online, to ending my tenancy and finalising the admin, DR have been taken me through the process with ease and knowledge. They have been very quick to turn things around, and very attentive to needs. The only area that caused an inconvenience was having to go to their ... Read Full Review

By : 'Dave'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT18
Highly efficient friendly service from Direct Residential as ever. Proactive in finding us a tenant very prompt in dealing with queries. Highly ... Read Full Review
By : 'LW'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Owner)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : KT18
I was fortunate to hear about Direct Residential through a recommendation. The entire team at Direct Residential showed an efficient, thorough and courteous approach throughout the entire process of finding and installing a new tenant. From start to finish, the tenancy was put into place in an ... Read Full Review
By : 'Holly'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1315
Would you recommend ? : Yes
Postcode : SM1
Very friendly and helpful, have been renting via them for a while now and have never had a problem. I am a tenant who has dealt mainly with Gabriel who is professional, polite and pleasant. As a whole they are very quick and efficient when dealing with anything. Would recommend to ... Read Full Review
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Listening to your comments…. ……we’re here to help At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you. If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again. Internal Complaints Handling Procedure: Complaint received Complaint acknowledged within 3 working days of receipt Full and thorough investigation undertaken Written outcome of investigation issued within 15 working days Should the Consumer remain dissatisfied? Direct Residential will: Undertake a prompt and detached review by staff not involved in the transaction Issue a written statement setting out the review findings and expressing our final view point (including any offer made) At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them Internal Complaints Process concluded The timeframe from start to finish will be within 8 weeks. Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them: The Association of Residential Letting Agents Arbon House 6 Tournament Court Edgehill Drive Warwick Warwickshire CV34 6LG Tel: 0844 387 0555 Website: www.arla.co.uk The Property Ombudsman (Lettings) Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 11/30/2, 12:00:00 AM by allAgents