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Direct Residential

4.9/5, 272 Reviews
96% Recommended

98% letting valuation accuracy

89% letting fee satisfaction

Contact Us
Direct Residential is a market leading and established independent residential property letting and management specialist, with almost a quarter of a century experience across the country.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting98%89.00%£550£3,800
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
4932069000031
Areas covered
  • KT17
  • KT18
  • KT19
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct Residential
Direct House, 2 Upper High StreetEpsom, Surrey
KT17 4QJ
01372 722266

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:45 - 18:00
  2. 08:45 - 18:00
  3. 08:45 - 18:00
  4. 08:45 - 18:00
  5. 08:45 - 18:00
  6. 08:45 - 13:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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The whole process was smooth ...

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5 Star Review

By : 'Jen'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT17

7 May 2021
People found this helpful0

The whole process was smooth and efficient. Every member of staff I dealt with was friendly and helpful. All queried were answered very ... Read Full Review

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Made the process of renting a ...

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5 Star Review

By : 'Matthew'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1725
Would you recommend ? : Yes
Postcode : KT4

7 May 2021
People found this helpful0

Made the process of renting a house very easy. Especially during this pandemic. Staff were friendly & professional. Glad we found Direct ... Read Full Review

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Excellent ...

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5 Star Review

By : 'Stefka'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : KT9

5 May 2021
People found this helpful0

These guys have made what is suppose to be the hard time of moving house into a smooth and easy process. Very efficient, supportive and professional. Big shout out to Rhian, Matthew and Emily. Thank you for making everything so ... Read Full Review

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My first impression of ...

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5 Star Review

By : 'Louis'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT19

25 Mar 2021
People found this helpful0

My first impression of Rhian's approach when showing me around was really professional and was able to provide an ample amount of information for me to make my decision on renting the property I am in now. The COVID guidelines that she inhibited were also really great! Gabriel was also ... Read Full Review

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I appreciate very much the ...

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5 Star Review

By : 'Kelvin'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : KT6

16 Mar 2021
People found this helpful0

I appreciate very much the excellent service provided by Direct Residential. I started to contact Direct Residential while I was still in Hong Kong. I specially give my heartfelt thanks to Matthrew for his very best contributions to get our rental done, even we located in different time zone. He ... Read Full Review

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I have received a very ...

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5 Star Review

By : 'Penny'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : KT8

15 Mar 2021
People found this helpful0

I have received a very impressive level of service and professionalism throughout my rental process. Without hesitation, I recommend Direct ... Read Full Review

Comments (0)Was this helpful?:
Excellent service. Clear ...

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5 Star Review

By : 'Spencer'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : KT18

4 Mar 2021
People found this helpful0

Excellent service. Clear communication throughout the whole process. Very quick to deal with any queries and put my mind to rest about renting accommodation. Would highly ... Read Full Review

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Fantastic company to use for ...

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5 Star Review
UserName

By : 'Joseph'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : KT17

24 Feb 2021
People found this helpful0

Fantastic company to use for letting. The knowledge and communication throughout from Ian and Gabriel have been superb. Been guided through every step of the process with ease, and it was a pleasure to work with them both. Highly recommend ... Read Full Review

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Direct residential staff is ...

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5 Star Review

By : 'Daniel'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT19

23 Feb 2021
People found this helpful0

Direct residential staff is always happy to help and also making you feel protected. Since we started with them I have no one single negative thing to be spotted. Keep the hard ... Read Full Review

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My experience with Direct ...

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5 Star Review

By : 'F'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : KT18

20 Feb 2021
People found this helpful0

My experience with Direct Residential was fantastic. From the first viewing through the entire letting process they made it clear and communicated the entire time. I’d like to highlight Rhian’s fabulous service and assistance in getting through the process. She really went above ... Read Full Review

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Absolutely excellent from ...

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5 Star Review

By : 'Stuart'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £2450
Would you recommend ? : Yes
Postcode : SW19

5 Feb 2021
People found this helpful0

Absolutely excellent from start to finish. Assertive, timely and prompt with calls, decisions and administration. Rhian was fantastic and so easy to chat to. Big big five stars for her and the team. Very ... Read Full Review

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After renewing my tenancy for ...

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5 Star Review

By : 'Karen'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1340
Would you recommend ? : Yes
Postcode : KT17

19 Jan 2021
People found this helpful2

After renewing my tenancy for the fifth year, I have found these guys to be so helpful and approachable. I would not hesitate in recommending ... Read Full Review

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What a relief!!! Renting with ...

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5 Star Review

By : 'Georgina'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : KT17

18 Jan 2021
People found this helpful0

What a relief!!! Renting with direct residential is stress free and i feel relaxed knowing they are there to help with any issues quickly. I have spoken to many members within the team and my message has always got back to the right team member. They are efficient, kind and respectful. They ... Read Full Review

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Such a pleasure dealing with ...

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5 Star Review

By : 'Michelle'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT21

8 Jan 2021
People found this helpful0

Such a pleasure dealing with these agents. Helpful, friendly and always on top of it. Had a great experience with ... Read Full Review

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Very helpful and responsive ...

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5 Star Review

By : 'Salome'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW1V

7 Jan 2021
People found this helpful0

Very helpful and responsive crew. Answered all my queries and of I raised anything it was followed up on straight ... Read Full Review

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Great service from the team ...

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5 Star Review

By : 'SBush'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1225
Would you recommend ? : Yes
Postcode : KT20

6 Jan 2021
People found this helpful0

Great service from the team at Direct Residential for our rental property in Boxhill, Surrey where we’ve lived for the last 8 years. We usually liaise with Russell who is always upbeat and happy to help with any queries. Would definitely recommend renting a property with ... Read Full Review

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Excellent End to End ...

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5 Star Review

By : 'Farhana'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SW1V

23 Dec 2020
People found this helpful0

From first seeing the property online, to ending my tenancy and finalising the admin, DR have been taken me through the process with ease and knowledge. They have been very quick to turn things around, and very attentive to needs. The only area that caused an inconvenience was having to go to their ... Read Full Review

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Highly efficient friendly ...

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5 Star Review
UserName

By : 'Dave'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT18

16 Dec 2020
People found this helpful0

Highly efficient friendly service from Direct Residential as ever. Proactive in finding us a tenant very prompt in dealing with queries. Highly ... Read Full Review

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I was fortunate to hear about ...

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5 Star Review

By : 'LW'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Owner)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : KT18

11 Dec 2020
People found this helpful0

I was fortunate to hear about Direct Residential through a recommendation. The entire team at Direct Residential showed an efficient, thorough and courteous approach throughout the entire process of finding and installing a new tenant. From start to finish, the tenancy was put into place in an ... Read Full Review

Comments (0)Was this helpful?:
Great ...

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5 Star Review

By : 'Holly'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting (As a Tenant)
Rent PCM : £1315
Would you recommend ? : Yes
Postcode : SM1

9 Dec 2020
People found this helpful0

Very friendly and helpful, have been renting via them for a while now and have never had a problem. I am a tenant who has dealt mainly with Gabriel who is professional, polite and pleasant. As a whole they are very quick and efficient when dealing with anything. Would recommend to ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments…. ……we’re here to help At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you. If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again. Internal Complaints Handling Procedure: Complaint received Complaint acknowledged within 3 working days of receipt Full and thorough investigation undertaken Written outcome of investigation issued within 15 working days Should the Consumer remain dissatisfied? Direct Residential will: Undertake a prompt and detached review by staff not involved in the transaction Issue a written statement setting out the review findings and expressing our final view point (including any offer made) At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them Internal Complaints Process concluded The timeframe from start to finish will be within 8 weeks. Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them: The Association of Residential Letting Agents Arbon House 6 Tournament Court Edgehill Drive Warwick Warwickshire CV34 6LG Tel: 0844 387 0555 Website: www.arla.co.uk The Property Ombudsman (Lettings) Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333306 Website: http://www.tpos.co.uk

Last updated at 11/30/2, 12:00:00 AM by allAgents

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