Direct Residential
4.9/5, 45 reviews
98% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £700 £1,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
10 0 33 1 0 0 0 0 2 0
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • kt22
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA My deposits scheme

“Quality local letting agency...”

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Jan 26,2020
Minithumbup
By: 'Keming'
Jan 26,2020
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We have used Direct Residential for letting one flat in Epsom since 2010 and are very happy with their services. They focus on letting service only, I think, and know locals very well. During the period, some of their staff left and new staff joined but ...
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“Hassle free move and profesional service. The......”

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Jan 21,2020
Minithumbup
By: 'Mike'
Jan 21,2020
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Hassle free move and profesional service. They would always try to help with a smile on their face. Thank you, Matt....
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“Fantastic agent for tenants really responsive......”

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Dec 05,2019
Minithumbup
By: 'Muhammed Siddiqui'
Dec 05,2019
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Fantastic agent for tenants really responsive and thorough. Very flexible with everything and rapid responses. Kept promises. I would definitely rent through them again...
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“Best Estate Agents in Epsom...”

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Dec 04,2019
Minithumbup
By: 'Daniel Acevedo'
Dec 04,2019
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I just renewed my rent agreement so Direct Residential Staff have been absolutely delightful and helpful. They take time to understand and help their clients. I am so happy with them so far...
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“Brilliant customer service!!...”

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Nov 30,2019
Minithumbup
By: 'Laura bailey'
Nov 30,2019
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Excellent service by direct residential. Everything dealt with very promptly. Would highly recommend using them. Very pleased to have found a rental through them!...
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“Highly Recommend for Landlords...”

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Nov 29,2019
Minithumbup
By: 'Laura Barnes'
Nov 29,2019
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Direct Residential have managed my property for 7 years. I cannot fault their service. They are helpful, prompt and have an excellent vetting service. I have had no issues with any of the tenants they have found me over the years. Highly recommend...
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“Excellent service from the beginning...”

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Nov 27,2019
Minithumbup
By: 'Krisztian Nagy'
Nov 27,2019
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Excellent service from the beginning, We highly recommend the team in Epsom, they have been very prompt and helpful in helping us finding our new home....
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“Excellent letting agent....”

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Nov 27,2019
Minithumbup
By: 'M W & K Y'
Nov 27,2019
0 people found
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We are second years with Direct residential as a landlord in Epsom. They are friendly but very professional at the same time. As we are very busy of our daily life, we asked full management service. We don't need to worry anything, they manage our ...
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“Good communication and organised service. Eas......”

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Nov 26,2019
Minithumbup
By: 'Hannah Williams'
Nov 26,2019
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Good communication and organised service. Easy checkout service and everything was made straight forward. Would use again and recommend to another tenant....
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“I am renting a flat in Epsom through Direct R......”

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Nov 21,2019
Minithumbup
By: 'Christopher Calabrese'
Nov 21,2019
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I am renting a flat in Epsom through Direct Residential. The process has been clear and easy. The team is friendly and always willing to provide assistance as and when needed....
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“I had a good experience with all of them. Eve......”

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Nov 21,2019
Minithumbup
By: 'Chiara'
Nov 21,2019
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I had a good experience with all of them. Everything was done on time. They are all nice and really helpful for everything ....
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“Professional and Friendly!...”

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Nov 15,2019
Minithumbup
By: 'Lloyd Gray'
Nov 15,2019
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Professional and Friendly! They have treated us extremely well, I can't fault them at all! As a tenant we have been extremely well looked after...
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“Superb experience......”

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Nov 11,2019
Minithumbup
By: 'Clara'
Nov 11,2019
0 people found
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My husband and I have had a superb experience with Direct Resedential. We’ve only just moved into our flat but so far the whole process has been smooth and easy. I would recommend these agents!...
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“A big thank you!...”

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Nov 08,2019
Minithumbup
By: 'Amber Atkins'
Nov 08,2019
0 people found
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I am happy with how the company were easy to talk if we were unsure of anything and had good communication skills when we had to come into Direct residential. A big thank you to Matthew who gave us all the information about the flat ...
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“Gabriel is a great agent to deal with! I woul......”

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Oct 21,2019
Minithumbup
By: 'Gianmarco'
Oct 21,2019
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Gabriel is a great agent to deal with! I would highly recommend him as he has always been there to assist with whatever we needed....
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“Great Letting Agency...”

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Oct 18,2019
Minithumbup
By: 'Simon Drew'
Oct 18,2019
0 people found
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Been with them for several years and have always found them helpful. Make renewal each year a straight forward process. Always available to help and resolve any reported issues quickly and efficiently....
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“Can't go Wrong!...”

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Oct 08,2019
Minithumbup
By: 'Kiran Kumar'
Oct 08,2019
0 people found
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Do What it says on the tin. Found us a perfect tenant meeting all our requirements in good time and the fee was very competitive compared to other agents in the area. Professional, efficient and courteous. At renewal a slight issue I had with the ...
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“Brilliant experience. Bottle of bubbly left f......”

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Sep 25,2019
Minithumbup
By: 'Gabriella Guymer-Davies'
Sep 25,2019
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Brilliant experience. Bottle of bubbly left for us when we moved in and checkout was painless. Helpful staff, considerate landlords and super prompt service....
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“Amazinh service...”

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Sep 22,2019
Minithumbup
By: 'naminiferreira@hotmail.com'
Sep 22,2019
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It’s our first home and the process it’s being easier than we thought thanks to Direct Residential. Very efficient and stress free....
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“I have let my property through Direct Residen......”

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Sep 20,2019
Minithumbup
By: 'Mike Sweeney'
Sep 20,2019
0 people found
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I have let my property through Direct Residential for eight years and would have no hesitation recommending in them to prospective new or experienced landlords given their exemplary, attentive service and high levels of expertise. In the early days I was reassured by their professional ...
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“Great comunication...”

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Aug 28,2019
Minithumbup
By: 'Sarah Tutty'
Aug 28,2019
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We used Direct Residential for 4 years to help us rent our house out while we were living abroad. Their communication was excellent and they were quick to resolve any problems with the house....
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“Everyone at the Epsom branch were extremely f......”

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Aug 15,2019
Minithumbup
By: 'Danielle Lovegrove'
Aug 15,2019
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Everyone at the Epsom branch were extremely friendly and always very helpful. The best team of estate agents i have worked with, everyone knew what was happening with the process running upto my tenancy start date. They were all quick with any response needed via ...
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“Highly recommended!...”

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Aug 12,2019
Minithumbup
By: 'Adam'
Aug 12,2019
0 people found
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The whole rental process was very straightforward, from signing the contract to the deposit return and checkout. The staff are friendly and helpful, and ensured that any maintenance issues were resolved quickly. Would highly recommend Direct Residential....
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“Used to dread the thought of renting through ......”

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Aug 05,2019
Minithumbup
By: 'Karoline'
Aug 05,2019
0 people found
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Used to dread the thought of renting through agencies as they’re known to be full of hassle.. I’ve just rented a property with Direct Residential and it was really straight forward, they gave us a hand with everything we needed and were ever ...
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“Professional Letting Agency...”

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Aug 02,2019
Minithumbup
By: 'James Birch'
Aug 02,2019
0 people found
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Letted a property through Direct Residential while on a one-year work placement from University. They were thoroughly professional and helpful from the initial moving in all the way to moving back out again. Fees are reasonable too. Would recommend....
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“Quick and easy service...”

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Jul 30,2019
Minithumbup
By: 'Scott Bryson'
Jul 30,2019
0 people found
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It was a quick and easy process with friendly and helpful staff. No hassle at any stage, would definately use again....
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“I would highly recommend Direct Residential -......”

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Jun 24,2019
Minithumbup
By: 'Sharon Garrigos'
Jun 24,2019
0 people found
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I would highly recommend Direct Residential - the communication and responsiveness is second to none. They even left a lovely welcome present for me...
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“Efficient and Friendly...”

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Jun 19,2019
Minithumbup
By: 'Lauren Goodall'
Jun 19,2019
0 people found
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I had a lovely experience using the Direct Lettings team in Epsom. They were all fast efficient and friendly. I will definitely be using them again in the future. Thank you for all your hard work...
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Comment on agent fees
Fees were reasonable
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“Great service...”

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Jun 19,2019
Minithumbup
By: 'J&M - Epsom'
Jun 19,2019
0 people found
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Had an excellent experience with the Direct Residential team. Thanks for everything. Excellent communication and proactive, friendly approach. Would use again when renting out our property....
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Comment on agent fees
Fees were competitive with other high street agents.
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“Overall Experience...”

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May 31,2019
Minithumbup
By: 'Kaz'
May 31,2019
0 people found
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From the moment I decided I wanted to view the house the communication was good, the viewing was what I expected and the contract signing was easy and all online....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17


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