Direct Residential
4.9/5, 109 reviews
98% recommended
100% lettings valuation accuracy
98% lettings fee satisfaction
Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) ... show more Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 98% £550 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 84 2 0 0 0 0 2 0
Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • KT22
  • SM1
  • SM2
Address

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA My deposits scheme

“Excellent service...”

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May 05,2021
Minithumbup
Rhian
Matthew
By: 'Stefka'
May 05,2021
0 people found
this helpful
These guys have made what is suppose to be the hard time of moving house into a smooth and easy process. Very efficient, supportive and professional. Big shout out to Rhian, Matthew and Emily. Thank you for making everything so easygoing!...
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“My first impression of Rhian's approach when ......”

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Mar 25,2021
Minithumbup
Rhian
Gabriel
By: 'Louis Szreider'
Mar 25,2021
0 people found
this helpful
My first impression of Rhian's approach when showing me around was really professional and was able to provide an ample amount of information for me to make my decision on renting the property I am in now. The COVID guidelines that she inhibited were also ...
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“I appreciate very much the excellent service ......”

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Mar 16,2021
Minithumbup
Matthew
Rhian
By: 'Kelvin'
Mar 16,2021
0 people found
this helpful
I appreciate very much the excellent service provided by Direct Residential. I started to contact Direct Residential while I was still in Hong Kong. I specially give my heartfelt thanks to Matthrew for his very best contributions to get our rental done, even we located ...
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“I have received a very impressive level of se......”

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Mar 15,2021
Minithumbup
Russell
Rhian
By: 'Penny Rainbow'
Mar 15,2021
0 people found
this helpful
I have received a very impressive level of service and professionalism throughout my rental process. Without hesitation, I recommend Direct Residential....
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“Excellent service. Clear communication throug......”

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Mar 04,2021
Minithumbup
Rhian
Matthew
By: 'Spencer'
Mar 04,2021
0 people found
this helpful
Excellent service. Clear communication throughout the whole process. Very quick to deal with any queries and put my mind to rest about renting accommodation. Would highly recommend....
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“Fantastic company to use for letting. The kno......”

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Feb 24,2021
Minithumbup
Ian
Gabriel
By: 'Joseph'
Feb 24,2021
0 people found
this helpful
Fantastic company to use for letting. The knowledge and communication throughout from Ian and Gabriel have been superb. Been guided through every step of the process with ease, and it was a pleasure to work with them both. Highly recommend A+...
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“Direct residential staff is always happy to h......”

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Feb 23,2021
Minithumbup
Gabriel
Russell
By: 'Daniel'
Feb 23,2021
0 people found
this helpful
Direct residential staff is always happy to help and also making you feel protected. Since we started with them I have no one single negative thing to be spotted. Keep the hard work...
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“My experience with Direct Residential was fan......”

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Feb 20,2021
Minithumbup
Rhian
Matthew
By: 'F Scarlett'
Feb 20,2021
0 people found
this helpful
My experience with Direct Residential was fantastic. From the first viewing through the entire letting process they made it clear and communicated the entire time. I’d like to highlight Rhian’s fabulous service and assistance in getting through the process. She really went above ...
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“Absolutely excellent from start to finish....”

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Feb 05,2021
Minithumbup
Rhian
Matthew
By: 'Stuart'
Feb 05,2021
0 people found
this helpful
Absolutely excellent from start to finish. Assertive, timely and prompt with calls, decisions and administration. Rhian was fantastic and so easy to chat to. Big big five stars for her and the team. Very pleased....
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“After renewing my tenancy for the fifth year,......”

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Jan 19,2021
Minithumbup
Russell
Matthew
By: 'Karen'
Jan 19,2021
2 people found
this helpful
After renewing my tenancy for the fifth year, I have found these guys to be so helpful and approachable. I would not hesitate in recommending them....
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“What a relief!!! Renting with direct residen......”

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Jan 18,2021
Minithumbup
Rhian
Gabriel
By: 'Georgina'
Jan 18,2021
0 people found
this helpful
What a relief!!! Renting with direct residential is stress free and i feel relaxed knowing they are there to help with any issues quickly. I have spoken to many members within the team and my message has always got back to the right team member. ...
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“Such a pleasure dealing with these agents. He......”

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Jan 08,2021
Minithumbup
Rhian
Matthew
By: 'Michelle'
Jan 08,2021
0 people found
this helpful
Such a pleasure dealing with these agents. Helpful, friendly and always on top of it. Had a great experience with them....
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“Very helpful and responsive crew. Answered al......”

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Jan 07,2021
Minithumbup
Rhian
Gabriel
By: 'Salome Correia'
Jan 07,2021
0 people found
this helpful
Very helpful and responsive crew. Answered all my queries and of I raised anything it was followed up on straight away....
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“Great service from the team at Direct Residen......”

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Jan 06,2021
Minithumbup
Russell
Gabriel
By: 'SBush'
Jan 06,2021
0 people found
this helpful
Great service from the team at Direct Residential for our rental property in Boxhill, Surrey where we’ve lived for the last 8 years. We usually liaise with Russell who is always upbeat and happy to help with any queries. Would definitely recommend renting a property ...
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“Excellent End to End Service...”

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Dec 23,2020
Minithumbup
Russell
Matthew
By: 'Farhana'
Dec 23,2020
0 people found
this helpful
From first seeing the property online, to ending my tenancy and finalising the admin, DR have been taken me through the process with ease and knowledge. They have been very quick to turn things around, and very attentive to needs. The only area that caused ...
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“Highly efficient friendly service from Direct Residential as ever.Proactive ......”

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Dec 16,2020
Minithumbup
Russell
Ian
By: 'Dave'
Dec 16,2020
0 people found
this helpful
Highly efficient friendly service from Direct Residential as ever. Proactive in finding us a tenant very prompt in dealing with queries. Highly recommended....
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“I was fortunate to hear about Direct Residential through a ......”

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Dec 11,2020
Minithumbup
Rhian
Gabriel
By: 'LW'
Dec 11,2020
0 people found
this helpful
I was fortunate to hear about Direct Residential through a recommendation. The entire team at Direct Residential showed an efficient, thorough and courteous approach throughout the entire process of finding and installing a new tenant. From start to finish, the tenancy was put into place ...
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“Russel is very good as his job and it is a pl......”

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Dec 09,2020
Minithumbup
Russell
Matthew
By: 'Stephen'
Dec 09,2020
0 people found
this helpful
Russel is very good as his job and it is a pleasure to rent from DR. Excellent service from Direct Residential. I would rent from them again....
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“Great...”

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Dec 09,2020
Minithumbup
Gabriel
Russell
By: 'Holly'
Dec 09,2020
0 people found
this helpful
Very friendly and helpful, have been renting via them for a while now and have never had a problem. I am a tenant who has dealt mainly with Gabriel who is professional, polite and pleasant. As a whole they are very quick and efficient when ...
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“DR have been managing my rental agreement and......”

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Dec 08,2020
Minithumbup
Gabriel
Russell
By: 'Alok'
Dec 08,2020
0 people found
this helpful
DR have been managing my rental agreement and house maintenance for more than 2 years. Every interaction with them has always been hassle free and with complete peace of mind. Very proactive as well as responsive....
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“Very professional and responsive agent, very ......”

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Dec 06,2020
Minithumbup
Gabriel
Russell
By: 'Sam'
Dec 06,2020
0 people found
this helpful
Very professional and responsive agent, very easy to work with and resolve any issues. Would recommend them to people in the future....
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“Always a pleasure to deal with the friendly s......”

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Nov 20,2020
Minithumbup
Russell
Gabriel
By: 'Taryn'
Nov 20,2020
0 people found
this helpful
Always a pleasure to deal with the friendly staff and very fast and efficient service. Always get feedback and service on the same day....
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“Very good and helpful as always. They are alw......”

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Nov 11,2020
Minithumbup
Gabriel
Russell
By: 'Rebecca'
Nov 11,2020
0 people found
this helpful
Very good and helpful as always. They are always on hand to help us when we need anything. They are very pro active and always make you feel important when it comes to questions or assistance....
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“Amazing Team...”

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Nov 05,2020
Minithumbup
Gabriel
Rhian
By: 'Dean'
Nov 05,2020
0 people found
this helpful
Everyone was very helpful during our move, and Gabriel has been amazing since moving in, easily contactable and quick to reply. What an amazing team!...
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“Excellent Letting Agents...”

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Nov 03,2020
Minithumbup
Russell
Gabriel
By: 'Simon'
Nov 03,2020
0 people found
this helpful
Always on hand to assist when required, and liaise with no issues between us and landlady. Any issues reported are dealt with efficiently and promptly....
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“I had a great experience with Direct Resident......”

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Nov 02,2020
Minithumbup
Gabriel
Matthew
By: 'Arif'
Nov 02,2020
0 people found
this helpful
I had a great experience with Direct Residential. The have a great and very professional people. The whole process was very smooth and I would highly recommend Direct Residential....
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“Friendly and efficient service...”

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Oct 14,2020
Minithumbup
Matthew
Gabriel
By: 'Jack'
Oct 14,2020
0 people found
this helpful
Used these guys to rent a flat. Friendly and efficient service, communication good, answered any queries we had quickly - would recommend...
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“The good impression that we had in the first ......”

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Oct 12,2020
Minithumbup
Matthew
Rhian
By: 'Maria'
Oct 12,2020
0 people found
this helpful
The good impression that we had in the first contact has prevailed until now ... Thank you guys !!! Roney and Maria...
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“We are part of the Direct Residential family and we are always together! Total success!!...”

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Oct 12,2020
Minithumbup
Matthew
Rhian
By: 'Roney'
Oct 12,2020
0 people found
this helpful
Thank you very much to everyone involved. From the beginning we had a great impression of the good service and respect with us. We were really surprised from the start. We are part of the Direct Residential family and we are always together! Total success!!...
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“My agent Rhian, Was open and honest helpful ......”

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Oct 09,2020
Minithumbup
Rhian
Matthew
By: 'Sunella'
Oct 09,2020
0 people found
this helpful
My agent Rhian, Was open and honest helpful warm and friendly. I loved the 2nd property which was available for long term renting suggested by Rhian. Location perfect with lovely neighbours. I'd recommend Direct House, to anyone I know because of the lovely people That ...
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Staff picture Ian
(5)
Staff picture Matthew
(65)
Staff picture Gabriel
(59)
Staff picture Russell
(51)
Staff picture Rhian
(25)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17


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Direct Residential