Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office co
Read full description...Direct Residential is an Award Winning Letting and Property Management Specialist based in Epsom. Our service has been developed by Landlords, for Landlords, utilising over a quarter of a century of national experience. We subscribe to the highest standards as members of ARLA, the government tenant deposit protection scheme (TDS) and Safe Agent. Our complete business is managed under one roof over three floors, making contact easy and all aspects of the process transparent.

Our Head Office covers Epsom, Ashtead, Leatherhead and Sutton concentrating years of experience and service on the area. With our procurement links we specialise in corporate, blue chip and professional tenants, making Direct Residential the natural choice.
Direct Residential

Direct House, 2 Upper High Street
Epsom
Surrey
KT17 4QJ
01372 722266

Properties
   to Rent   82

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £1,050 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 13 1 0 0 0 0 1 0

Areas covered
  • KT17
  • KT19
  • KT18
  • KT20
  • KT21
  • kt22
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of
ARLA My deposits scheme

Images & Videos


“I would highly recommend Direct Residential -......”

Share on :
Jun 24,2019
Minithumbup
By: 'Sharon Garrigos'
Jun 24,2019
0 people found
this helpful
I would highly recommend Direct Residential - the communication and responsiveness is second to none. They even left a lovely welcome present for me...
read full review
Was this helpful? Yes

“Efficient and Friendly...”

Share on :
Jun 19,2019
Minithumbup
By: 'Lauren Goodall'
Jun 19,2019
0 people found
this helpful
I had a lovely experience using the Direct Lettings team in Epsom. They were all fast efficient and friendly. I will definitely be using them again in the future. Thank you for all your hard work...
read full review
Comment on agent fees
Fees were reasonable
Was this helpful? Yes

“Great service...”

Share on :
Jun 19,2019
Minithumbup
By: 'J&M - Epsom'
Jun 19,2019
0 people found
this helpful
Had an excellent experience with the Direct Residential team. Thanks for everything. Excellent communication and proactive, friendly approach. Would use again when renting out our property....
read full review
Comment on agent fees
Fees were competitive with other high street agents.
Was this helpful? Yes

“Overall Experience...”

Share on :
May 31,2019
Minithumbup
By: 'Kaz'
May 31,2019
0 people found
this helpful
From the moment I decided I wanted to view the house the communication was good, the viewing was what I expected and the contract signing was easy and all online....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Happy Customer...”

Share on :
May 31,2019
Minithumbup
By: 'Happy Customer'
May 31,2019
0 people found
this helpful
Throughout the whole process all the staff we dealt with at Direct Residential carried out their duties in a highly efficient manner. We would have no hesitation in recommending this company....
read full review
Comment on agent fees
Fees were in line with other companies we spoke with.
Was this helpful? Yes

“So Happy!!...”

Share on :
May 17,2019
Minithumbup
By: 'Mr & Mrs Gilbert'
May 17,2019
0 people found
this helpful
I could not have asked for a better experience. Direct Residential made my move very easy and helped us through from start to finish. I would happily recommend to anyone looking for an honest lettings agent....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Great service...”

Share on :
May 16,2019
Minithumbup
By: 'Artur'
May 16,2019
0 people found
this helpful
I have positive opinion. Professional estate agents. Very good service and time management. Helpful and correct attitude. Thanks very much....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“As Managing Agent...”

Share on :
Aug 27,2018
Minithumbup
By: 'Peter and Paul'
Aug 27,2018
0 people found
this helpful
Preparing the flat for a tenant after the death of the relation who had been in situ since the flats were built was not going to be easy, but thanks to Direct Residential it all went well. Their attention to detail and their help when ...
read full review
Comment on agent fees
The fees to be charged were given to us at the beginning and there were no unexpected items. They earned every penny.
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you Peter! Such kind words. It is a pleasure to continue working with you and Paul. ...

“Rental review...”

Share on :
Jun 28,2018
Minithumbup
By: 'Sam'
Jun 28,2018
0 people found
this helpful
Direct residential were professional, very polite, approachable and efficient as managing agents. Anytime we had a problem, they were quick to resolve it. The 3 monthly house checks we found a little inconvenient and frequent compared to our previous rental, however we understand that this no ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you Sam. This is such a pleasure to read. We are delighted that you are enjoying our service. ...

“positive experience....”

Share on :
Mar 24,2018
Minithumbup
By: 'MAK'
Mar 24,2018
0 people found
this helpful
I had a positive experience with direct residential, the whole process from viewing to processing and signing contracts was smooth and speedy. the team was professional and supportive. the fees were as expected....
read full review
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you for your review. It has been a pleasure to work with you. ...

“Was just looking at web site and filled in details ......”

Share on :
Nov 28,2017
Minithumbup
By: 'Happy Landlord'
Nov 28,2017
0 people found
this helpful
Was just looking at web site and filled in details for a free online rental valuation. Had a very friendly and helpful call back and was happy to engage them as I had little luck for the previous month to find a tenant. They found ...
read full review
Comment on agent fees
Very competitive and matched the lowest price offered by other agent.
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you ever so much for your review! We would love to show you our gratitude so please do get in touch directly to enable me to thank you personally. Thank you for taking the time to review us! Adam (adam@directresidential.co.uk) ...

“If you are a tenant - they treat you like ......”

Share on :
Oct 05,2017
Minithumbdown
By: 'Peter Jones'
Oct 05,2017
5 people found
this helpful
If you are a tenant - they treat you like your a low life who is a meer lodger - even though you're paying the landlords mortgage. Send letters like "glad you're enjoying your stay" when they come to check up on you and route ...
read full review
Comment on agent fees
Fees seem in line
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Dear Peter, thank you for your feedback, which we take very seriously. Please could you identify yourself as we have never had a tenant named as yourself. However, the purpose of the property inspections are three fold, in that we have to ensure the tenant is receiving a quality product for the rent paid, as well as any maintenance issues are addressed for your benefit. These are also performed for the landlord so that we manage his asset competently. ...

“Both agents were friendly welcoming and so very helpful with ......”

Share on :
Mar 06,2017
Minithumbup
By: 'Mark Miller'
Mar 06,2017
1 people found
this helpful
Both agents were friendly welcoming and so very helpful with quick response to all of my questions. I hate moving but they have made this a very easy task Thanks guys Mark...
read full review
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you for your kind words, Mark. ...

“Fantastic service. Managing my mums property in Epsom from Australia ......”

Share on :
Mar 02,2017
Minithumbup
By: 'Harvey'
Mar 02,2017
1 people found
this helpful
Fantastic service. Managing my mums property in Epsom from Australia never an option and the guys have DR have made it incredibly simple. Great response time, great support and great service...
read full review
Comment on agent fees
Fees are fair
Was this helpful? Yes
By: Direct Residential
Apr 10, 2019
View all comments (1)
Thank you Harvey. We are absolutely delighted to be working with you. ...

“Everything happened that was supposed to happen....what more do ......”

Share on :
Feb 13,2017
Minithumbup
By: 'Mark'
Feb 13,2017
1 people found
this helpful
Everything happened that was supposed to happen....what more do I need? Everyone knew what to do and did it....
read full review
Comment on agent fees
Expected
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to your comments….

……we’re here to help

At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you.

If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again.

Internal Complaints Handling Procedure:
Complaint received
Complaint acknowledged within 3 working days of receipt
Full and thorough investigation undertaken
Written outcome of investigation issued within 15 working days
Should the Consumer remain dissatisfied?
Direct Residential will:

Undertake a prompt and detached review by staff not involved in the transaction
Issue a written statement setting out the review findings and expressing our final view point (including any offer made)
At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them
Internal Complaints Process concluded
The timeframe from start to finish will be within 8 weeks.

Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them:

The Association of Residential Letting Agents
Arbon House
6 Tournament Court
Edgehill Drive
Warwick
Warwickshire
CV34 6LG

Tel: 0844 387 0555 Website: www.arla.co.uk

The Property Ombudsman (Lettings)
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 1:00 AM 01/01/1970 by

Awards won by Direct Residential

Individual Branch Awards

Epsom, KT17

Opening hours





.
As Seen On

Book FREE Valuation

Agent logo