Properties Glasgow - Infiniti Properties
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5 - 6 Melville Place
Edinburgh
City of Edinburgh
EH3 7PR
01312025434

 
Website not available Properties for sale
Properties for rent
Jan 16,2017
Minithumbdown
By:
Jan 16,2017
0 people found
this helpful
Extremely inefficient, dishonest and lazy. Real agencies perform the administrative work they exist to do. This isn't the first agency I have dealt with. But it is the first one who wanted me to do their work. Not enough, when I informed them some of my paperwork may take a day or two longer than what I had submitted already, they were willing to wait for us. But they still tried to drop us an hour after my most recent email update to them. Yes, their standard phrasing allows only 72 hours. B...
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Comment on agent fees
N/A
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By: Laura Weir
Feb 08, 2017
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Dear Tina, I am sorry that you have not had a positive experience with our agency. Agencies no longer charge tenancies agency fees (this has been the case for several years in Scotland now) and therefore like many other agencies either ask a prospective tenant to gather the required references or use a recommended 3rd party to do this on their behalf. DL Scotland allow 72hours to gather the required references however if a prospective tenant advises in the interim that they cannot meet requi ...
Aug 08,2016
Minithumbdown
By:
Aug 08,2016
0 people found
this helpful
This agency did not keep inventories resulting in tenants walking off with furnishings etc. They don't ensure that your property is kept clean although this is a condition of a Scottish tenancy....
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Comment on agent fees
Ok if they did their job.
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May 01,2013
Minithumbdown
By:
May 01,2013
0 people found
this helpful
I use the services of 3 Letting Agents, sadly Direct Lettings aka JE Shepherds was always scoring lowest on my list for service. I discovered that they were not looking after my interests when I decided to view a flat after it became void. I was shocked to find the place in such a poor state. Making contact with the agents rep, Wendy was never an easy task. Calls took days to return if at all, emails never responded to. I took the decision to end their involvement with this property and had it...
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What agent could do to change your mind?
1) Sent reports of inspections. 2) Answered emails. 3) Responded to phone calls and messages promptly. 4) Not spend any money on maintenance without making contact - our usual protocol.
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By: Keith Brown
Mar 17, 2016
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We dealt with both agents in the Forfar Office & they left us with a house packed, a large mover's bill and nowhere to move. The company do not do their Due Diligence to confirm the houses they have on offer to rent, are legally able to be rented. My only recommendation is: if you have a choice, go with someone else. ...
Areas covered
  • Edinburgh
  • Scottish Borders
  • Fife

RICS NLA SAL LPS


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Last updated at 2:17 PM 09/02/2017 by Laura Weir

Complaints Procedure

Written Complaints Procedure available upon request
Last updated at 2:17 PM 09/02/2017 by Laura Weir

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