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543 Bristol Road
Birmingham
West Midlands
B29 6AU
0121 472 3331

 
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Properties for sale
Properties for rent
Oct 02,2016
Minithumbup
By:
Oct 02,2016
1 people found
this helpful
Direct Housing is a once -in-a-lifetime experience I had the pleasant surprise to benefit from in the Selly Oak branch in Birmingham. At each occasion the team there proved to be consistently outstanding in their customer service and their genuine and patent willingness to help. Truly upbeat, competent and efficient ambassadors Direct Housing should be proud of, to say the least. If a team reflects its leader, that definitely applies to the Selly Oak branch where it was ALWAYS just as uplifting ...
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Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
As an international student from East Africa, the service(especially the quality of both - the customer service and the accommodation) i got from this branch was comparatively fantastic and outstanding, they keep their promises. I would highly recommend this agent to any customer....
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Comment on agent fees
good
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
I was living in a property of Direct Housing for one month and a half. The customer service was really friendly, they helped me since the first minute that I phoned them. Moreover I am glad to deal with this company because when I arrived in Birmingham I didn't speak English but they did the possible for understand me. Cheers....
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Comment on agent fees
The agent's fees is good price.
Was this helpful? Yes
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
I was with Direct Housing for a few years. The staff are always friendly and willing to help whenever I contact them. Any issues were resolved when there were problems with the property. The staff always made time when I dropped by the office or phoned them. I would recommend Direct Housing if you are looking for a property....
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Comment on agent fees
The fees are competitive and fair.
Was this helpful? Yes
Aug 08,2016
Minithumbdown
By:
Aug 08,2016
0 people found
this helpful
Absolutely abysmal. As one reviewer said, they stopped caring immediately after I signed the contract. Communication was *always* an issue. I joined a house with my friend who had been there a couple of years already, and I guess I was never added to the mailing list as on the few occasions we did have correspondence (like when they wanted to show someone around the house) I was never contacted. I had to find out from the other tenants. When I first moved in my room was missing an office chair. ...
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What agent could do to change your mind?
About the same as others in the area.
Comment on agent fees
About the same as others in the area.
Was this helpful? Yes
By: Clare Dempster
Aug 18, 2016
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This was a four double bedroom semi-detached property in a superb location at a very reasonable rent. The tenants had a regular personal gardener that attended the house paid for by the Landlord. We always allocate a head tenant at the start of a tenancy who is our first point of call. Head tenants are notified when viewings are taking place, and on the occasion our lettings staff were running late on of the tenants carried out the viewing herself for which we actually paid her commission for h....
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
I have found Direct Housing to be really helpful. I had to leave my previous housing with this letting agency due to problems with other tenants and direct housing were nothing but sympathetic and understanding about the situation. Clare helped me find a new person to replace me so that i could be released from my contract and then they found me a studio flat which i'm very happy with. I had a few repairs issues and they resolved these quickly. Couldn't be happier with them and I'd definitely re...
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Comment on agent fees
reasonable compared to the other agents in selly oak
Was this helpful? Yes
Aug 03,2016
Minithumbdown
By:
Aug 03,2016
1 people found
this helpful
The worst mistake I have made during my 4 years at University is renting a house through Direct Housing. The reviews that describe them as conwomen are all too accurate. Before our tenancy even began, we had problems. They were trying to get us to pay full rent while the house was under renovation, and we wouldn't even be able to move in at all for months. When one of the tenant's parents called Clare to discuss this, she flipped out and told us she was going to pull the house from us. Effectiv...
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By: Clare Dempster
Aug 05, 2016
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I am very disappointed to read this review, especially as we went out of our way to help these tenants. This property was initially instructed on a Let Only basis - we were not the managing agents for this property. We were made aware that the tenants were experiencing communication problems with the landlord and we felt compelled to help. We acted as mediator between the tenants and landlord to try to help the tenancy run as smoothly as possible. Due to the frustration experienced by all we are....
Jul 27,2014
Minithumbdown
By:
Jul 27,2014
7 people found
this helpful
House was filthy upon arrival at the property despite staff claiming it had been cleaned- obviously untrue as mud was on the floors and slug trails vastly covered the carpets, kitchen floor, worktops, and kitchen pots and pans. Despite numerous problems in the property which we repeatedly asked to be fixed, Direct Housing would ignore emails and postpone maintenance, sometimes by months. For example we were left with broken heating for a significant duration of time in winter leading to high lev...
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By: Direct Housing
Feb 05, 2015
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Direct Housing at all times will endeavour to make our students' experience as exciting and comfortable as possible. These particular tenants and this particular tenancy is very isolated if not solitary judgement. We are aware of the students, and we will deal with this incident independently. We would just like anyone to know who may be potentially reading this, that these are malicious false accusations and that an inventory was signed by all three tenants at the beginning of their tenancy. T....
Jul 18,2014
Minithumbdown
By:
Jul 18,2014
5 people found
this helpful
Absolutely useless. They seemed competent before we signed the contract. The moment we did they stopped caring about anything at all. They gave us false information in the contract, which we could only discover after having moved in. Everytime you call them with a request, they tell you they will talk to the landlord and come back to you. But they just don't. I am up to calling them almost every single day by now, in the hope that at least some of our issues will get sorted at some point in the...
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Comment on agent fees
Fees of 60 GBP would be alright, if they would do anything at all.
Was this helpful? Yes
By: Direct Housing
Feb 05, 2015
View all comments (1)
We are interested to know what false information was supplied in your tenancy agreement. Some repairs take time to fix, regardless of whether you come in every day some maintenance issues cannot be done instantly, for example internet. Although it was included in your rent, the supplier was responsible, not Direct Housing. We are aware of which property this is and the current tenants are very pleasant - we will speak to them directly. This was at the beginning of their tenancy, and the tenancy ....
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Birmingham, B29 6AU

Glenda Houston - upload your photo Glenda Houston
1 reviews

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Clare Dempster - upload your photo Clare Dempster
5 reviews

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Kiran  - upload your photo Kiran
1 reviews

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Melissa Smith - upload your photo Melissa Smith
1 reviews

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