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    Chris Hope
Dawsons Estate Agents
Sales Offices - Swansea, Morriston, Sketty, Gorseinon, Killay, Mumbles, Swansea Marina and Llanelli
 
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Oct 30,2016
Minithumbdown
By:
Oct 30,2016
0 people found
this helpful
If I could give Dawsons half a star, I would. This is the worst estate agency I have ever dealt with. They are shamefully slow at dealing with problems, and they never call me back when I have left a message. Of the 3 'after hours' numbers they gave me for emergency maintenance, 1 has never worked (or the guy never answers his phone). My house frequently has problems with the gas/hot water system, and the staff at Dawsons take their sweet time to contact British gas (once I had to wait almost a ...
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Oct 21,2015
Minithumbdown
By:
Oct 21,2015
7 people found
this helpful
I would not recommend this agency at all - I only wish I had read the reviews on this site, I completely agree with them all. From the time I signed the agreement I just felt there was no respect shown to me whatsoever, as a tenant and CUSTOMER. The fact that money had changed hands and I was actually a customer seemed to completely pass them by. In my opinion you get better customer service if you are buying a £2 burger in a fast food outlet ! One particular agent in the office might ...
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Feb 27,2015
Minithumbdown
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Feb 27,2015
3 people found
this helpful
Hi all Please please do not go anywhere near Dawson Letting they tend to treat there tenants very poorly and respect the landlords more then tenant. Examples I was stopped by a parent at the school which is not far from my home. I was advised that I will be having a lot of problems with disrepairs at the property which I was concerned how this person knew they told me that they used to live there as tenants. Dawson knows all about this and the landlords never wants to fix these disrepairs i ...
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Dec 08,2014
Minithumbdown
By:
Dec 08,2014
3 people found
this helpful
A letting agent that takes no responsibility or duty of care for tenants. As an individual who takes great responsibility in upholding contractual agreements I find it upsetting and a betrayal of trust when a company entrusted to administer a property letting consistently perform their duties inadequately. My trust has been seriously abused by this company where they take a biased approach to their business favouring the interests of the landlords over the interests/requirements of their tenant...
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What agent could do to change your mind?
To give serious consideration to a customer complaint when there is compelling and extensive areas of concern. A compassionate understanding and consolatory manner should be maintained at all times and any customer who has taken the time to raise concerns does not want to be met with denial and unwillingness to believe that there is potential deficits within their business.
Was this helpful? Yes
Dec 05,2014
Minithumbdown
By:
Dec 05,2014
2 people found
this helpful
The main reason for the poor review is how this agent deals with tenant deposits. Basically, all other agents I've dealt with secure the tenants deposit with the appropriate authority regardless of whether the landlord is on a full management or finders only scheme. Having not had my deposit returned at the end of tenancy I contacted this agent who seemed to want to wash their hands of the issue saying that it was down to the landlord and not them as it was a finders only agreement. Having paid...
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Was this helpful? Yes
Apr 30,2014
Minithumbdown
By:
Apr 30,2014
4 people found
this helpful
Since the staff do not wear name badges it is difficult to know the name of the person with whom one is dealing. This was a red letter day for my son, who was getting the keys for his own home for the first time. We had an appointment at 0900 this morning and arrived at 0855, standing in the rain while the staff inside looked at us and debated whether or not to allow us access. The door was VERY grudgingly opened and we were asked to state our business in a very peremptory fashion. Hav...
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Apr 22,2013
Minithumbdown
By:
Apr 22,2013
2 people found
this helpful
I would not touch dawsons as a tenant as far as I could throw them! The man I dealt with was rude and patronising. When I moved into the premises the previous tenants had left things like pots and pans (all in good working order), yet when I left they threatened to charge me to remove the items. I was charged with a cigarette burn on the underside of the sofa despite me not smoking and never allowing anyone to smoke in the house. The sofa must have been more than twenty years old and was battere...
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What agent could do to change your mind?
Actually helped my case more and not taken โ€š£200 off me which I genuinely didn\'t deserve.
Was this helpful? Yes
Apr 09,2013
Minithumbup
By:
Apr 09,2013
0 people found
this helpful
We have been renting with Dawsons for nearly 3 years and they have been fantastic When we first veiwed the property they were very informative had all information and smoothed out any worries we had. If we have any problems with the property they come out straight away and get it sorted. I would highly recommend renting with Dawsons. Thank you Dawsons stalybridge branch...
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Apr 06,2013
Minithumbdown
By:
Apr 06,2013
3 people found
this helpful
Couldn\'t organise a P#ยขร†โ€™£#ยขร†โ€™£#ยขร†โ€™£ up in a Brewery. Cocked up Water bill so I had to contact SWALEC to restart my own house account that they had cancelled instead of let property. Lost my property keys and swore blind that I had taken them. I had to nag them to find and hey presto they were found downstairs in Sales after a week! Very complacent in Sales. Did not inform me that a prospective buyer had purchased another property in same apartment block un...
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What agent could do to change your mind?
Be more active and interested. Get some competent staff
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Jan 03,2012
Minithumbup
By:
Jan 03,2012
0 people found
this helpful
I had promt honest feedback after every viewing and despite 2011 being a tough year to sell they sold/completed on my house within 4 months!!! :-D Very happy with the friendly service and as the saying goes you get what you pay for Thank You xx...
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Agent Fees

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Complaints Procedure

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Awards won by Dawsons Estate Agents

Individual Branch Awards

Firm rankings



Gorseinon
90 High Street, Swansea SA4 4BL
(0)
Killay
419 Gower Road, Swansea SA2 7AN
(0)
Llanelli
11 Murray Street, Llanelli SA15 1AQ
(0)
show all branches (8)
Marina
Unit A, Meridian Bay, Trawler Road, Swansea SA1 1PG
(0)
Morriston
139 Woodfield Street, Swansea SA6 8AL
(1)
Mumbles
77 Newton Road, Swansea SA3 4BN
(5)
Sketty
90 Gower Road, Swansea SA2 9BZ
(0)
Swansea
11 Walter Road, Swansea SA1 5NF
(2)

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