• Nella Burgess
    Nella Burgess
  • Cheyenne Douglas
    Cheyenne Douglas
  • Claire Empson
    Claire Empson
  • Alice Yeates
    Alice Yeates
  • Justin Hunt
    Justin Hunt
  • upload your photo
    Clare Hipwell
  • Maxine
    Maxine
  • Ed Ogden
    Ed Ogden
Daisylets is a multi award winning, independent lettings agency and property management company, more recently including sales for our landlords.

Started in 2007 in recognition that there was a need at the time for a decent, honest company to manage landlords' properties. The director has years of experience letting her own property portfolio, and knows exactly what each side expects and needs from an agent, and more often than not, doesn't actually get. We have a dedicated property managemen
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165 Lordship Lane
Dulwich,London
Greater London
SE22 8HX
0208 299 9035

 
Nov 23,2016
Minithumbup
By:
Nov 23,2016
Featured Review
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Daisylets are an excellent letting agency who strike a good balance of looking after tenants and landlords in equally good measure. Cheyenne was our property manager and she was always a pleasure to deal with, very responsible and took evident pride in always providing a good service....
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Comment on agent fees
Very reasonable.
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Nov 05,2016
Minithumbup
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Nov 05,2016
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Daisy let's give a good overall service, but the real benefit of using them is in their transparency and fairness particularly their contract....
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Comment on agent fees
Very fair fees.
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Oct 25,2016
Minithumbup
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Oct 25,2016
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Overall, Daisy Lets seem like a good agency, however as long term tenants, we rarely have occasion to speak to them. When we do, they are cordial and prompt in their responses and get things done, even though the property owner is living abroad, which takes some extra time. Mostly we are keen to keep the property in good order, as thats what we'd expect from a letting agent as they look after our property for us....
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Comment on agent fees
They seem reasonable.
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Oct 19,2016
Minithumbup
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Oct 19,2016
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I have found Cheyenne to extremely helpful and and has given me the peace of mind to know that any issues regarding the property will be dealt with promptly. Very satisfied....
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Comment on agent fees
Seem to be fair and in line with other agents
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Oct 18,2016
Minithumbup
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Oct 18,2016
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Daisylets are always responsive and always empathetic to both the landlord and the tenant. So far have had a great relationship!...
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Comment on agent fees
Good
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Oct 10,2016
Minithumbup
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Oct 10,2016
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After a frustrating year on the market with one of the larger agents, I moved our property to Daisysales. I must admit I wasn't sure what to expect from their relatively new sales side. To my immense surprise Daisysales sold it after the first viewing and it completed 7 weeks later!! I'm not saying there wasn't an element of luck in this, but having an agent who bothers to find out lots about the house and is prepared to spend a long time with prospective buyers - rather than whipping them off...
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Comment on agent fees
Fees were cheaper than most agents.
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Sep 12,2016
Minithumbup
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Sep 12,2016
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Daisylets are my local agency and I've used them several times over the years for finding tenants for my property (which is actually in Clapham), and am not at all surprised to have seen the company grow from strength to strength during this time. I've never used another agency - never felt the need to - so can't make any comparisons, but can happily recommend them. All the staff have always been friendly & helpful, and make me feel a valued customer - even when I've doubtless been a bit of ...
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Comment on agent fees
Good
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Aug 25,2016
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Aug 25,2016
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Maxine was very responsive and took immediate action despite me being away from my property on holiday. She oversaw the installation of a fridge freezer so that I could return from holiday with my son and have the freezer up and runnning. Thank you to her!...
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Aug 01,2016
Minithumbup
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Aug 01,2016
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I had experience of Claire Empson and Daisy Lets both as a tenant and landlord for many years. I found them efficient, courteous, cost effective and easy to deal with. So when we wanted to sell our house they were our first choice. They did not disappoint. At this stage we were based in Australia and so were reliant on them. In a very short space of time the house was marketed and sold at the price we wanted. They organised all the legal aspects and there was little gap between exchange and comp...
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Comment on agent fees
Very good
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Apr 11,2016
Minithumbup
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Apr 11,2016
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For the past six years in which I have dealt with Daisylets it has shown itself to be a professional, efficient, reliable and effective operation. The staff I have interacted with have been courteous, helpful and motivated by delivery....
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Comment on agent fees
Fair
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Mar 29,2016
Minithumbup
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Mar 29,2016
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I would strongly recommend Daisy Lets to both landlords and tenants. They offered a comprehensive management service when my work took me overseas for three years. The property was let to excellent tenants as soon as I vacated the property. Any issues with the property were dealt with quickly by the team and their excellent pool of preferred tradesmen. The monthly invoices were clear and perfect for the annual tax return. The icing on the cake was that, after I'd returned to my property and was ...
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Comment on agent fees
The fees were good for the comprehensive service provided.
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Mar 10,2016
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Mar 10,2016
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Maxine & Nella were great in helping us through the referencing process. They guided us through every step of the process and were extremely helpful. If I was to rent again locally, Daisy Lets would be the first agent I would call....
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Comment on agent fees
Very reasonable compared to other local agents, one of the most affordable and honest we found.
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Feb 16,2016
Minithumbup
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Feb 16,2016
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I cannot recommend Daisylets highly enough. I have been letting my property through them for several years and have only had postive experiences. The staff are all experienced, professional and helpful. Any queries I have are dealt with promptly and I am kept fully informed of any developments with my property or tenants. The best thing about Daisylets is there are no 'cheesy' estate agents with the bluff and bravado one often encounters!...
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By: Maxine Segrue
Feb 17, 2016
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Many thanks Emma, it was a great pleasure meeting you and being the Property Manager for your property. Kind regards....
Feb 07,2016
Minithumbup
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Feb 07,2016
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Excellent experience finding a flat to let through Daisylets. They knew the properties really well, and made good recommendations as to what we should see. Justin who showed us around was friendly and not pushy, and Nella in the office was helpful and very efficient at processing the paperwork. A very personal service, not at all estate agenty!...
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Comment on agent fees
Fair.
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Dec 07,2015
Minithumbup
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Dec 07,2015
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Both Claire and Nella were very clear, informative, patient, helpful and unpushy. Nella was the main point of contact and was very efficient and professional and pleasant to deal with. For a first-timer it was an advantage that they could recommend good trades-people and it was altogether a fairly painless experience....
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Oct 07,2015
Minithumbup
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Oct 07,2015
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I came across Daisylets two years ago when Googling for decent property managers. I feel like I struck gold. Cheyenne (who I deal with most now) is very practical and can help immediately with fixing broken dimmer switches and arranging for white good replacements etc but they are also really 'human' and understand keeping costs low and even helped provide some advice re: tax when I was overseas for a spell. They really treat you like a valued customer. I upgraded the whole bathroom in the prope...
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Comment on agent fees
Extremely reasonable comparative to the market
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Sep 30,2015
Minithumbup
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Sep 30,2015
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Daisylets have managed our property for a number of years and we are very confident that we can completely trust them. We live 100 miles away from the property and we're very grateful for the peace of mind Daisylets give us. They're extremely efficient at selecting new tenants when old tenants leave. They've made reasonable decisions about where money needs to be spent on maintenance. They're excellent communicators with regards to getting quotes for work and rent payments. We couldn't have aske...
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Sep 22,2015
Minithumbup
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Sep 22,2015
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Our experience with Daisylets was fluid, with a very helpful and efficient customer service team that provided a considered and simple move in process. Their communication was strong and Nella in particular wasn't pushy and allowed us to complete the move at our own pace. Having dealt with several sub-par agents in the greater London area, Daisylets was a breath of fresh air....
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Sep 14,2015
Minithumbup
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Sep 14,2015
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I cannot say enough good things about Daisylets. They have been great the 5 years my husband has work with them and I've been with for just over a year. When I moved abroad Daisylets were my first choice in letting out my property. I thought it would be plain sailing but my property had other ideas. One thing after another went wrong with the property - things completely out of anyones control. Burst pipe, boiler issues, leak etc. and Daisylets were there through it all. Even on a Sunday drying...
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May 29,2015
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May 29,2015
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One of the most terrible and poorest service have ever recieved. They just seem like they don't care about anything. doesn't matter if you don't have water at home, taking ages to finish a simple job. I would really not recommended at all, they are my everyday's headache....
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May 25,2015
Minithumbup
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May 25,2015
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Really excellent letting agent. Ethical, clear and simple terms and conditions, fair to both landlord and tenant. Flexible, friendly and efficient staff able to give good advice and adapt to circumstances. I would, and have, recommended this agent to others....
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Comment on agent fees
Fair and a really significant feature that the agent does not tie letting only arrangements in to fees charged on tenancy renewal. Very ethical and unusual.
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Apr 29,2015
Minithumbup
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Apr 29,2015
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Claire at Daisylets dealt with dry rot in our property. The property needed immediate vacating by tenant and expensive remedial work. Daisylets managed an complicated and difficult project even dealing with the insurance company and the financial ombudsman when the insurance company refused to reimburse costs despite having previously re-opened the old claim for water escape which had caused the rot. We cannot fault their determination and attention to detail. All the while we were on holida...
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Apr 28,2015
Minithumbup
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Apr 28,2015
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Daisylets are an excellent agency from a tenant perspective - they are extremely responsive and pro-active. We have never had a repair request declined and in return we are responsible tenants who really look after the property. Cheyenne is an absolute pleasure and goes out of her way to provide excellent customer service whilst sensibly managing expectations. We never have to speak to our landlady because Cheyenne is very efficient and effective at resolving issues, keeping both tenant and l...
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Apr 27,2015
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Apr 27,2015
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Demina is always prompt, courteous and responsible in acting on matters. This is extremely important to us as we happen to be an overseas landlord. We have peace of mind knowing that Demina is taking good care of our property and tenant. Claire keeps us up to date on matters at the strategic management level. We have been very happy to be introduced to Daisylets to manage our property....
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Apr 26,2015
Minithumbup
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Apr 26,2015
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Ms Francesca was since we rented the property, almost a year ago, the most problem resolving person at any time. She is very polite and willing even in the last minute to produce solutions. We are thinking of staying mainly because of the Agency's and this kind lady's efforts and character. I do want to stress the fact that the agency was always prompt to helping out whatever the problem through all of their staff....
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Apr 24,2015
Minithumbup
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Apr 24,2015
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Demina, of Daisy Lets, was a diligent point of contact, dealing with issues promptly on behalf of both the Tenant and Landlord....
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Apr 23,2015
Minithumbup
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Apr 23,2015
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Very helpful, nice, and always answering very quick. When we have a problem in the flat a simple call or an email and it is fixed the same day if possible. If not we never had to wait very long. We use to rent with Acorn previously and some other big agencies and it was the worst experience ever! No respect at all for the tenants! With daisylets there is a this human size and respect of the tenant who makes just things a lot easier. We really appreciate it. Also, they really take care of the pro...
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Apr 23,2015
Minithumbup
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Apr 23,2015
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I have been a tenant with Daisylets for 3 years and Have found them to be professional and responsive. Demina is very efficient and courteous and all repairs are dealt with in a timely matter....
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Apr 23,2015
Minithumbup
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Apr 23,2015
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We have had excellent service from Diasylets as a whole they are fair in costs.,found us tennnents quickly and efficiently. The tennnents proved to be difficult and Cheyanne dealt with them on our behalf in an extremely efficient way and resolved their problems on our behalf, I would certainly recommend them to any prospective landlords she was allways polite to us and understood our frustrations at the tennnents petty complaints and resolved them to a satisfactory result....
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Comment on agent fees
They are VERY fair compared with other companies I spoke to e.g. Foxtons Winkworths whom I thought were exorbitant.
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Apr 23,2015
Minithumbup
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Apr 23,2015
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I have been a tenant with Daisey lets for nearly 3 years now. I have had a few problems in the flat but the agency have been really effecient in responding to the problems. They are always wiling to help and have provided constant reliability....
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Apr 23,2015
Minithumbup
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Apr 23,2015
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Cheyenne has been my point of contact at Daisylets for the past 8 months and she is always very professional and quick to respond and take action with any queries I have relating to the property I am renting. I've been renting in London for a number of years and I can say that Daisylets have been by far the best agency to rent through. All the correspondence we have is quick, easy and simple. I've no issues with recommending Daisylets to friends of mine looking for rental properties as my exper...
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Apr 22,2015
Minithumbup
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Apr 22,2015
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Working with Demina and the team at Daisylets is a rewarding experience, as you feel that they care about the outcome as much as you do. They make good recommendations in terms of providing quality service for tenants, deliver paperwork promptly and are always quick to apologise if work takes longer than they anticipate, or there are any admin glitches. I regularly recommend their services to friends....
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Comment on agent fees
Daisylets fees reflected the market and I feel that we get good value for money.
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Apr 22,2015
Minithumbup
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Apr 22,2015
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There has been significant issues with damp at the property, and Daisylets and Demina did an excellent job of project managing the work that was done to deal with the issue. This was a complex and expensive job, and the property was empty whilst it was being carried out. Not only did they ensure that the work was completed on time and on budget, they also managed to let the property whilst the work was being carried out. An outstanding effort - and it take a lot of the pressure off me (as being ...
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Apr 22,2015
Minithumbup
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Apr 22,2015
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Always prompt and honest in her response. If there is something she doesnt personally know, she will endeavour to find a solution as soon as possible. Easy to deal with and with the minimum of fuss which is important to me. Happy to recommend...
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Comment on agent fees
Naturally I want to pay less than 10% for a management fee. I personally find it high. Maybe I am out of touch with the market
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Apr 22,2015
Minithumbup
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Apr 22,2015
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Daisylets have moved to a new service whereby you have a single nominated person to deal with. This has greatly improved the service as Demina now knows all about me, my property and my tenants. She's been the see the house and understands where I am coming from without me having to explain everything to a new person each time. She's very responsive, professional and I value her advice. She's calming to speak to and brings with her a wealth of knowledge....
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Areas covered
  • SE22
  • SE27,SE20,SW16
  • SE23
  • SW2, SE11
  • SE26
  • East Dulwich
    Forest Hill
    Sydenham
    Peckham Rye
    Nunhead
    Herne Hill
    Brockley
  • SE21
  • SE5
  • SE4
  • SE15
  • SE6
  • SE14
  • SE24

UKALA TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 19 6 2 0 0 0 4 0

Job vacancies

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Agent Fees

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Last updated at 4:31 PM 05/02/2015 by allAgents

Complaints Procedure

Daisylets is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Daisylets is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: claire@daisylets.uk or 165 Lordship Lane, London SE22 8HX

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a Γ’Β€Β˜Full and FinalҀ™ response within 7 days.

If the Γ’Β€Β˜Full and FinalҀ™ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasnҀ™t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within Γ’Β€Β˜The Property Ombudsman Consumer GuideҀ™ available in our branch at 165 Lordship Lane or
online atwww.tpos.co.uk
Last updated at 4:31 PM 05/02/2015 by allAgents

Awards won by Daisy Lets & Sales

Individual Branch Awards

London, SE22 8HX

Nella Burgess Nella Burgess
Lettings and Sales Negotiator and Administrator
5 reviews

About Nella Nella has been with Daisylets since early 2014 and has many years experience in other agencies. Nella works Tuesday - Friday as lettings negotiator and administrator View full profile
Cheyenne Douglas Cheyenne Douglas
Property Manager
13 reviews

About Cheyenne Cheyenne has been with Daisylets as a property manager since 2014 and has previous experience working in other agencies. View full profile
Claire Empson Claire Empson
Managing Director
26 reviews

About Claire NFoPP Level 3 Technical Award in Residential Letting and Property Management View full profile
Alice Yeates Alice Yeates
Lettings Negotiator & Administrator
6 reviews

About Alice Alice is Daisylets' longest serving staff member and has been with Daisylets since 2008, she currently works part time as a lettings negotiator and administrator View full profile
Justin Hunt Justin Hunt
Viewings and Lettings Assistant
1 reviews

About Justin Justin has been with Daisylets since 2011 and works as an Evenings and Saturdays Viewings and Lettings Assistant View full profile
Clare Hipwell - no image available Clare Hipwell
Viewings and Lettings Assistant
1 reviews

About Clare Clare has been with Daisylets since 2012 and works as a part time Viewings and Lettings Assistant View full profile
Maxine Maxine
4 reviews

About Maxine No description set View full profile
Ed Ogden Ed Ogden
1 reviews

About Ed No description set View full profile


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