• Nella Burgess
    Nella Burgess
  • Cheyenne Douglas
    Cheyenne Douglas
  • Claire Empson
    Claire Empson
  • Justin Hunt
    Justin Hunt
  • upload your photo
    Clare Hipwell
  • Maxine
    Maxine
  • Ed Ogden
    Ed Ogden
  • upload your photo
    Natasha Payne
  • Sharon Jorden
    Sharon Jorden
  • upload your photo
    Tanya Thomas-Charles
  • claim your profile
    Edward
Daisy Lets & Sales is a multi award winning and independent, lettings, sales and property management company, that is a favourite of landlords, tenants, buyers and sellers alike. Our commitment to integrity, honesty and knowledge of the local area guarantees that we will always put you and your property needs first. Our friendly, experienced team are efficient, courteous, cost effective and a pleasure to deal with and are focused on achieving the results you are looking for.

165 Lordship Lane
Dulwich,London
Greater London
SE22 8HX
0208 299 9035

 
Aug 18,2017
Minithumbdown
Cheyenne Douglas
By: 'Owen G'
Aug 18,2017
1 people found
this helpful
Cheyenne has always been very professional and friendly throughout my 18 month tenancy via Daisy Lets. She helped me negotiate an early release from my second year in my property when my circumstances changed and has always made every effort to resolve any of the small problems that I encountered swiftly. As a tenant it was reassuring to feel that she was on my side and it made my time in the property a very enjoyable one...
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Was this helpful? Yes
Aug 17,2017
Minithumbup
Maxine
By: 'Rachel'
Aug 17,2017
0 people found
this helpful
Maxine has been diligent and always on hand to help with anything we've needed in the property over the last 3 years. Very friendly and helpful!...
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Nella Burgess
Natasha Payne
By: 'TH'
Aug 14,2017
0 people found
this helpful
I would like to recommend Daisylets to any potential landlords as they have once again let one of my flats in a very quick period of time and have dealt with the process is a very professional way. The help & servfice that i have received from both Natasha & Nella has been great and i cannot praise them highly enough. Thanks once again....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
Cheyenne Douglas
By: 'Jack Hughes'
Aug 02,2017
0 people found
this helpful
Daisy Lets have provided a very friendly, personable and efficient service to us during our 5 year tenancy. They are always on call to deal with problems great and small whether over the phone, via email or in a branch. They are by far the best letting agents we have used in nearly twenty years of renting in London. Special thanks to Cheyenne for looking after our property so efficiently over the last couple of years....
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Comment on agent fees
Daisy Lets' fees are much more reasonable than other agencies we have been with.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Maxine
By: 'Jo Grace'
Jun 12,2017
0 people found
this helpful
Maxine was very positive and proactive when dealing with my property. When there were problems they were usually solved quickly and efficiently and she kept me informed in the main about what was happening. She was easy to deal with and helpful....
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Comment on agent fees
For peace of mind and the work carried out I thought the agents fees were reasonable.
Was this helpful? Yes
May 25,2017
Minithumbup
By: 'Richard.'
May 25,2017
0 people found
this helpful
I have used Daisey let's twice now and have been extremely impressed with their services. I have used other letting agents in the past but both were unprofessional. I only use Daisy let's . I would recommend these to any landlord or tenants looking to find a property to rent....
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Comment on agent fees
Excellent service. Excellent customer service.
Was this helpful? Yes
May 24,2017
Minithumbup
Maxine
By: 'Sue'
May 24,2017
0 people found
this helpful
Maxine is a fantastic property manager, friendly, efficient and very organised.You feel that your property is in very safe hands...
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Was this helpful? Yes
May 23,2017
Minithumbup
Edward
Natasha Payne
By: 'SE22 Piano School'
May 23,2017
0 people found
this helpful
I tried several different local East Dulwich agencies recently to find a tenant for my flat. Daisylets was the only agent to send me emails with details of the viewings and also the feedback from the prospective tenants. I was quite surprised that other agents said they had viewings, but then didn't give any feedback at all. Additionally, other agents were putting forwards unsuitable tenants that did not meet the tenant criteria that I had initially discussed. Edward was quick to reply to emails...
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Comment on agent fees
The fees of 3 weeks' letting cost is lower than most other agents in East Dulwich.
Was this helpful? Yes
May 20,2017
Minithumbup
Maxine
By: 'Pedro'
May 20,2017
0 people found
this helpful
Everything very straight forward. No issues or problems. Always replied after short period of time with very clear answers to my questions....
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Comment on agent fees
Good under the circumstances. I had to leave the flat before the end of the contract and I had to pay the fee for that but I agree with it.
Was this helpful? Yes
May 18,2017
Minithumbup
Cheyenne Douglas
Claire Empson
By: 'Christophe and Lora'
May 18,2017
0 people found
this helpful
Daisylets have been looking after our flat in Forest Hill for nearly 9 years. Since we were moving abroad at the time, it was a big decision to pick the right agent, but we've never regretted our choice. Cheyenne has been our property manager for the last few years and we have found her to be reliable, very friendly and with good communication skills. Over the years, we've had a few situations where repairs or renovation work were required and Cheyenne has proven her worth many times. She or...
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Comment on agent fees
One of the reasons we chose Daisylets all those years ago was their highly competitive rate. Subsequent increases have been infrequent and reasonable.
Was this helpful? Yes
May 11,2017
Minithumbup
Cheyenne Douglas
By: 'Alison'
May 11,2017
0 people found
this helpful
Cheyenne was a pleasure to deal with as a property manager Always very prompt with repairs. Communication also great We felt she was truly on top of things...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Ed Ogden
Nella Burgess
By: 'Anne'
Mar 20,2017
0 people found
this helpful
I instructed DaisyLets after the chain agent which I had engaged to find a tenant for my flat did not show anyone round in a fortnight, and a quick contract was important since the property was empty. DaisyLets could not have been more different from the other agent. Not only was their manner much more human and more willing to listen to my needs, but they did a fantastic job. The advert was beautiful, and they quickly started showing potential tenants round the property. I really appreciated t...
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Comment on agent fees
Fair fees.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Nella Burgess
Ed Ogden
By: 'APriday'
Mar 17,2017
0 people found
this helpful
Letting my property through Daisy Lets was so easy and seamless. They are a really helpful team, very attentive and willing to go out of their way to help you. Being the second time in 4 years I have used them the tenants they've found have always been brilliant and the service faultless. Nella, Ed and Natasha were all fab! Thanks so much....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Cheyenne Douglas
By: 'TomH'
Feb 07,2017
0 people found
this helpful
Simply put, Cheyenne goes above and beyond to be an ethical and honest property manager who does her upmost to resolve any issues / be as helpful as she can. Cheyenne aside I've also had a great experience with the rest of the team at Daisylets who are always polite and helpful... 5 stars from me!...
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Was this helpful? Yes
Jan 27,2017
Minithumbup
Cheyenne Douglas
By: 'SalsaAnnie'
Jan 27,2017
0 people found
this helpful
I have unfortunately had to move out of my flat due to the owners needing to sell their flat. I lived there for 6 years and Daisylets managed the property. If I had any issues I liaised with Cheyenne. Cheyenne is very busy but she was always friendly. I found her to be understanding about any issues I was having. She came back to me quickly to let me know how she was going to resolve things, and she followed up on everything. If my next property management contact is as good as Cheyenne, I ...
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Comment on agent fees
Very fair, lower than the others in the area ........
Was this helpful? Yes
Jan 24,2017
Minithumbup
Cheyenne Douglas
Claire Empson
By: 'Carr'
Jan 24,2017
0 people found
this helpful
Cheyenne and Claire, and the rest of the team at Daisy Lets, provide an excellent service, supporting us as landlords, even through the most difficult of situations with problem tenants. We are hugely appreciative of the work they do and the effort they put in to keep us informed about what is happening with our property....
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Comment on agent fees
Fees are reasonable - better than anywhere else we looked into.
Was this helpful? Yes
Jan 19,2017
Minithumbup
Cheyenne Douglas
By: 'Katie Wood'
Jan 19,2017
0 people found
this helpful
We have nothing but praise for Daisylets and their fantastic team. They managed our property incredibly well, and have always been friendly and professional. Finances were dealt with efficiently, rent always paid on time, and tenant enquiries managed swiftly and in a friendly way. We would wholeheartedly recommend them, and would use them to manage another property without hesitation....
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Comment on agent fees
Fees are very fair.
Was this helpful? Yes
Jan 18,2017
Minithumbup
Cheyenne Douglas
By: 'Stephen'
Jan 18,2017
0 people found
this helpful
Cheyenne has been particularly helpful during a difficult tenant eviction and property repair. She went above and beyond to organise everything without any direct payment for these services. Thanks Cheyenne....
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Comment on agent fees
Fees are pretty standard to the market.
Was this helpful? Yes
Jan 10,2017
Minithumbup
Maxine
By: 'Lucy'
Jan 10,2017
0 people found
this helpful
Maxine is very helpful, and very accommodating to my needs and problems. She has gone out of her way to assist me. I will definitely recommend Maxine, and will gladly come back to Maxine if I should be back in London and looking for somewhere to rent....
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Comment on agent fees
Good/reasonable fees
Was this helpful? Yes
Dec 22,2016
Minithumbup
Cheyenne Douglas
By: 'YB'
Dec 22,2016
0 people found
this helpful
Cheyenne has been my property agent for about 2 years. Throughout that time I have found her to be really helpful and thorough. She has been punctual in terms of answering my questions and professional in terms of the advice that she has given. Cheyenne has also been very pleasant and polite in her conduct with me and she has monitored the property with an attention to detail that I really appreciate....
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Comment on agent fees
Fair fees
Was this helpful? Yes
Nov 23,2016
Minithumbup
Cheyenne Douglas
By: 'Tameron Benjamin'
Nov 23,2016
0 people found
this helpful
Daisylets are an excellent letting agency who strike a good balance of looking after tenants and landlords in equally good measure. Cheyenne was our property manager and she was always a pleasure to deal with, very responsible and took evident pride in always providing a good service....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 05,2016
Minithumbup
Cheyenne Douglas
By: 'Jubriel'
Nov 05,2016
0 people found
this helpful
Daisy let's give a good overall service, but the real benefit of using them is in their transparency and fairness particularly their contract....
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Comment on agent fees
Very fair fees.
Was this helpful? Yes
Oct 25,2016
Minithumbup
Cheyenne Douglas
By: 'Chris'
Oct 25,2016
0 people found
this helpful
Overall, Daisy Lets seem like a good agency, however as long term tenants, we rarely have occasion to speak to them. When we do, they are cordial and prompt in their responses and get things done, even though the property owner is living abroad, which takes some extra time. Mostly we are keen to keep the property in good order, as thats what we'd expect from a letting agent as they look after our property for us....
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Comment on agent fees
They seem reasonable.
Was this helpful? Yes
Oct 19,2016
Minithumbup
Cheyenne Douglas
By: 'Owen'
Oct 19,2016
0 people found
this helpful
I have found Cheyenne to extremely helpful and and has given me the peace of mind to know that any issues regarding the property will be dealt with promptly. Very satisfied....
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Comment on agent fees
Seem to be fair and in line with other agents
Was this helpful? Yes
Oct 18,2016
Minithumbup
Claire Empson
Cheyenne Douglas
By: 'Sara Adhikari'
Oct 18,2016
0 people found
this helpful
Daisylets are always responsive and always empathetic to both the landlord and the tenant. So far have had a great relationship!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 10,2016
Minithumbup
By: 'C Harrison'
Oct 10,2016
0 people found
this helpful
After a frustrating year on the market with one of the larger agents, I moved our property to Daisysales. I must admit I wasn't sure what to expect from their relatively new sales side. To my immense surprise Daisysales sold it after the first viewing and it completed 7 weeks later!! I'm not saying there wasn't an element of luck in this, but having an agent who bothers to find out lots about the house and is prepared to spend a long time with prospective buyers - rather than whipping them off...
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Comment on agent fees
Fees were cheaper than most agents.
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'Heather Bleasdale'
Sep 12,2016
0 people found
this helpful
Daisylets are my local agency and I've used them several times over the years for finding tenants for my property (which is actually in Clapham), and am not at all surprised to have seen the company grow from strength to strength during this time. I've never used another agency - never felt the need to - so can't make any comparisons, but can happily recommend them. All the staff have always been friendly & helpful, and make me feel a valued customer - even when I've doubtless been a bit of ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
Maxine
By: 'TenantForest Hill'
Aug 25,2016
0 people found
this helpful
Maxine was very responsive and took immediate action despite me being away from my property on holiday. She oversaw the installation of a fridge freezer so that I could return from holiday with my son and have the freezer up and runnning. Thank you to her!...
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Was this helpful? Yes
Aug 01,2016
Minithumbup
Claire Empson
Ed Ogden
By: 'Jon Baines'
Aug 01,2016
0 people found
this helpful
I had experience of Claire Empson and Daisy Lets both as a tenant and landlord for many years. I found them efficient, courteous, cost effective and easy to deal with. So when we wanted to sell our house they were our first choice. They did not disappoint. At this stage we were based in Australia and so were reliant on them. In a very short space of time the house was marketed and sold at the price we wanted. They organised all the legal aspects and there was little gap between exchange and comp...
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 11,2016
Minithumbup
By: 'Patrick'
Apr 11,2016
0 people found
this helpful
For the past six years in which I have dealt with Daisylets it has shown itself to be a professional, efficient, reliable and effective operation. The staff I have interacted with have been courteous, helpful and motivated by delivery....
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Comment on agent fees
Fair
Was this helpful? Yes
Areas covered
  • SE22
  • SE27,SE20,SW16
  • SE23
  • SW2, SE11
  • SE26
  • East Dulwich
    Forest Hill
    Sydenham
    Peckham Rye
    Nunhead
    Herne Hill
    Brockley
  • SE21
  • SE5
  • SE4
  • SE15
  • SE6
  • SE14
  • SE24

UKALA TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
63 0 26 7 2 0 0 0 4 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:31 PM 05/02/2015 by allAgents

Complaints Procedure

Daisylets is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Daisylets is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: claire@daisylets.uk or 165 Lordship Lane, London SE22 8HX

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a Γ’Β€Β˜Full and FinalҀ™ response within 7 days.

If the Γ’Β€Β˜Full and FinalҀ™ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasnҀ™t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within Γ’Β€Β˜The Property Ombudsman Consumer GuideҀ™ available in our branch at 165 Lordship Lane or
online atwww.tpos.co.uk
Last updated at 4:31 PM 05/02/2015 by allAgents

Awards won by Daisy Lets & Sales

Individual Branch Awards

London, SE22 8HX

Nella Burgess Nella Burgess
Lettings and Sales Negotiator and Administrator
8 reviews

About Nella Nella is an experienced property professional and Landlord, having lived and worked in the Dulwich area for nearly 30 years. Speaking four languages, she loves nothing more than a conversation in Ita View full profile
Cheyenne Douglas Cheyenne Douglas
Property Manager
23 reviews

About Cheyenne Cheyenne has been with Daisylets as a property manager since 2014 and has previous experience working in other agencies. View full profile
Claire Empson Claire Empson
Managing Director
28 reviews

About Claire No description set View full profile
Justin Hunt Justin Hunt
Viewings and Lettings Assistant
1 reviews

About Justin No description set View full profile
Clare Hipwell - no image available Clare Hipwell
Viewings and Lettings Assistant
1 reviews

About Clare The mysterious Ms H is our part time blonde bombshell on the front desk, she is often on the end of our phone lines organising appointments and can be seen zipping around on viewings in the pink Daisy View full profile
Maxine Maxine
9 reviews

About Maxine Maxine joined us full time in 2015, having worked for larger agencies for many years previously as a property manager. When not getting into work at the crack of dawn, Maxine enjoys spending time with View full profile
Ed Ogden Ed Ogden
Branch manager / Lettings & Sales Manager
3 reviews

About Ed Ed has had an extensive career, managing sales & lettings teams for several large agencies before becoming our Sales & Lettings Manager. He has been a landlord and property business owner hims View full profile
Natasha Payne - no image available Natasha Payne
Administrator
2 reviews

About Natasha Natasha works in our Lordship Lane office as an Administrator primarily dealing with tenancy progression and referencing View full profile
Sharon Jorden Sharon Jorden
Administrator to Property Management
0 reviews

About Sharon Sharon joined us full time in 2016, having worked in the property industry since early 2014. Sharon has been a keen belly dancer for years and can be found practicing this whenever possible! When not View full profile
Tanya Thomas-Charles - no image available Tanya Thomas-Charles
Clients Accounts Clerk
0 reviews

About Tanya Tanya joined us full time in 2016 and is settling in nicely having been responsible for client accounts in her last role. She brings over 6 years financial experience to our little Forest Hill team. T View full profile
Edward  - upload your photo Edward
1 reviews

About Edward No description set View full profile


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