• Nella Burgess
    Nella Burgess
  • Cheyenne Douglas
    Cheyenne Douglas
  • Claire Empson
    Claire Empson
  • Justin Hunt
    Justin Hunt
  • upload your photo
    Clare Hipwell
  • Maxine
    Maxine
  • Ed Ogden
    Ed Ogden
  • upload your photo
    Natasha Payne
  • Sharon Jorden
    Sharon Jorden
  • upload your photo
    Tanya Thomas-Charles
Daisy Lets & Sales is a multi award winning and independent, lettings, sales and property management company, that is a favourite of landlords, tenants, buyers and sellers alike. Our commitment to integrity, honesty and knowledge of the local area guarantees that we will always put you and your property needs first. Our friendly, experienced team are efficient, courteous, cost effective and a pleasure to deal with and are focused on achieving the results you are looking for.

165 Lordship Lane
Dulwich,London
Greater London
SE22 8HX
0208 299 9035

 
Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
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I instructed DaisyLets after the chain agent which I had engaged to find a tenant for my flat did not show anyone round in a fortnight, and a quick contract was important since the property was empty. DaisyLets could not have been more different from the other agent. Not only was their manner much more human and more willing to listen to my needs, but they did a fantastic job. The advert was beautiful, and they quickly started showing potential tenants round the property. I really appreciated t...
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Comment on agent fees
Fair fees.
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Mar 17,2017
Minithumbup
By:
Mar 17,2017
Featured Review
0 people found
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Letting my property through Daisy Lets was so easy and seamless. They are a really helpful team, very attentive and willing to go out of their way to help you. Being the second time in 4 years I have used them the tenants they've found have always been brilliant and the service faultless. Nella, Ed and Natasha were all fab! Thanks so much....
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Feb 07,2017
Minithumbup
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Feb 07,2017
Featured Review
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Simply put, Cheyenne goes above and beyond to be an ethical and honest property manager who does her upmost to resolve any issues / be as helpful as she can. Cheyenne aside I've also had a great experience with the rest of the team at Daisylets who are always polite and helpful... 5 stars from me!...
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Jan 27,2017
Minithumbup
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Jan 27,2017
Featured Review
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I have unfortunately had to move out of my flat due to the owners needing to sell their flat. I lived there for 6 years and Daisylets managed the property. If I had any issues I liaised with Cheyenne. Cheyenne is very busy but she was always friendly. I found her to be understanding about any issues I was having. She came back to me quickly to let me know how she was going to resolve things, and she followed up on everything. If my next property management contact is as good as Cheyenne, I ...
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Comment on agent fees
Very fair, lower than the others in the area ........
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Jan 24,2017
Minithumbup
By:
Jan 24,2017
Featured Review
0 people found
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Cheyenne and Claire, and the rest of the team at Daisy Lets, provide an excellent service, supporting us as landlords, even through the most difficult of situations with problem tenants. We are hugely appreciative of the work they do and the effort they put in to keep us informed about what is happening with our property....
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Comment on agent fees
Fees are reasonable - better than anywhere else we looked into.
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Jan 19,2017
Minithumbup
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Jan 19,2017
0 people found
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We have nothing but praise for Daisylets and their fantastic team. They managed our property incredibly well, and have always been friendly and professional. Finances were dealt with efficiently, rent always paid on time, and tenant enquiries managed swiftly and in a friendly way. We would wholeheartedly recommend them, and would use them to manage another property without hesitation....
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Comment on agent fees
Fees are very fair.
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
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Cheyenne has been particularly helpful during a difficult tenant eviction and property repair. She went above and beyond to organise everything without any direct payment for these services. Thanks Cheyenne....
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Comment on agent fees
Fees are pretty standard to the market.
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Jan 10,2017
Minithumbup
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Jan 10,2017
0 people found
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Maxine is very helpful, and very accommodating to my needs and problems. She has gone out of her way to assist me. I will definitely recommend Maxine, and will gladly come back to Maxine if I should be back in London and looking for somewhere to rent....
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Comment on agent fees
Good/reasonable fees
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Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
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Cheyenne has been my property agent for about 2 years. Throughout that time I have found her to be really helpful and thorough. She has been punctual in terms of answering my questions and professional in terms of the advice that she has given. Cheyenne has also been very pleasant and polite in her conduct with me and she has monitored the property with an attention to detail that I really appreciate....
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Comment on agent fees
Fair fees
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
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Daisylets are an excellent letting agency who strike a good balance of looking after tenants and landlords in equally good measure. Cheyenne was our property manager and she was always a pleasure to deal with, very responsible and took evident pride in always providing a good service....
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Comment on agent fees
Very reasonable.
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Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
Daisy let's give a good overall service, but the real benefit of using them is in their transparency and fairness particularly their contract....
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Comment on agent fees
Very fair fees.
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
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Overall, Daisy Lets seem like a good agency, however as long term tenants, we rarely have occasion to speak to them. When we do, they are cordial and prompt in their responses and get things done, even though the property owner is living abroad, which takes some extra time. Mostly we are keen to keep the property in good order, as thats what we'd expect from a letting agent as they look after our property for us....
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Comment on agent fees
They seem reasonable.
Was this helpful? Yes
Oct 19,2016
Minithumbup
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Oct 19,2016
0 people found
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I have found Cheyenne to extremely helpful and and has given me the peace of mind to know that any issues regarding the property will be dealt with promptly. Very satisfied....
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Comment on agent fees
Seem to be fair and in line with other agents
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
Daisylets are always responsive and always empathetic to both the landlord and the tenant. So far have had a great relationship!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
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After a frustrating year on the market with one of the larger agents, I moved our property to Daisysales. I must admit I wasn't sure what to expect from their relatively new sales side. To my immense surprise Daisysales sold it after the first viewing and it completed 7 weeks later!! I'm not saying there wasn't an element of luck in this, but having an agent who bothers to find out lots about the house and is prepared to spend a long time with prospective buyers - rather than whipping them off...
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Comment on agent fees
Fees were cheaper than most agents.
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Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
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Daisylets are my local agency and I've used them several times over the years for finding tenants for my property (which is actually in Clapham), and am not at all surprised to have seen the company grow from strength to strength during this time. I've never used another agency - never felt the need to - so can't make any comparisons, but can happily recommend them. All the staff have always been friendly & helpful, and make me feel a valued customer - even when I've doubtless been a bit of ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
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Maxine was very responsive and took immediate action despite me being away from my property on holiday. She oversaw the installation of a fridge freezer so that I could return from holiday with my son and have the freezer up and runnning. Thank you to her!...
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Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
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I had experience of Claire Empson and Daisy Lets both as a tenant and landlord for many years. I found them efficient, courteous, cost effective and easy to deal with. So when we wanted to sell our house they were our first choice. They did not disappoint. At this stage we were based in Australia and so were reliant on them. In a very short space of time the house was marketed and sold at the price we wanted. They organised all the legal aspects and there was little gap between exchange and comp...
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Comment on agent fees
Very good
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Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
For the past six years in which I have dealt with Daisylets it has shown itself to be a professional, efficient, reliable and effective operation. The staff I have interacted with have been courteous, helpful and motivated by delivery....
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Comment on agent fees
Fair
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Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
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I would strongly recommend Daisy Lets to both landlords and tenants. They offered a comprehensive management service when my work took me overseas for three years. The property was let to excellent tenants as soon as I vacated the property. Any issues with the property were dealt with quickly by the team and their excellent pool of preferred tradesmen. The monthly invoices were clear and perfect for the annual tax return. The icing on the cake was that, after I'd returned to my property and was ...
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Comment on agent fees
The fees were good for the comprehensive service provided.
Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
Maxine & Nella were great in helping us through the referencing process. They guided us through every step of the process and were extremely helpful. If I was to rent again locally, Daisy Lets would be the first agent I would call....
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Comment on agent fees
Very reasonable compared to other local agents, one of the most affordable and honest we found.
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
0 people found
this helpful
I cannot recommend Daisylets highly enough. I have been letting my property through them for several years and have only had postive experiences. The staff are all experienced, professional and helpful. Any queries I have are dealt with promptly and I am kept fully informed of any developments with my property or tenants. The best thing about Daisylets is there are no 'cheesy' estate agents with the bluff and bravado one often encounters!...
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By: Maxine Segrue
Feb 17, 2016
View all comments (1)
Many thanks Emma, it was a great pleasure meeting you and being the Property Manager for your property. Kind regards ...
Feb 07,2016
Minithumbup
By:
Feb 07,2016
0 people found
this helpful
Excellent experience finding a flat to let through Daisylets. They knew the properties really well, and made good recommendations as to what we should see. Justin who showed us around was friendly and not pushy, and Nella in the office was helpful and very efficient at processing the paperwork. A very personal service, not at all estate agenty!...
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Comment on agent fees
Fair.
Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
0 people found
this helpful
Both Claire and Nella were very clear, informative, patient, helpful and unpushy. Nella was the main point of contact and was very efficient and professional and pleasant to deal with. For a first-timer it was an advantage that they could recommend good trades-people and it was altogether a fairly painless experience....
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Oct 07,2015
Minithumbup
By:
Oct 07,2015
0 people found
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I came across Daisylets two years ago when Googling for decent property managers. I feel like I struck gold. Cheyenne (who I deal with most now) is very practical and can help immediately with fixing broken dimmer switches and arranging for white good replacements etc but they are also really 'human' and understand keeping costs low and even helped provide some advice re: tax when I was overseas for a spell. They really treat you like a valued customer. I upgraded the whole bathroom in the prope...
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Comment on agent fees
Extremely reasonable comparative to the market
Was this helpful? Yes
Sep 30,2015
Minithumbup
By:
Sep 30,2015
0 people found
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Daisylets have managed our property for a number of years and we are very confident that we can completely trust them. We live 100 miles away from the property and we're very grateful for the peace of mind Daisylets give us. They're extremely efficient at selecting new tenants when old tenants leave. They've made reasonable decisions about where money needs to be spent on maintenance. They're excellent communicators with regards to getting quotes for work and rent payments. We couldn't have aske...
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Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
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Our experience with Daisylets was fluid, with a very helpful and efficient customer service team that provided a considered and simple move in process. Their communication was strong and Nella in particular wasn't pushy and allowed us to complete the move at our own pace. Having dealt with several sub-par agents in the greater London area, Daisylets was a breath of fresh air....
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Sep 14,2015
Minithumbup
By:
Sep 14,2015
0 people found
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I cannot say enough good things about Daisylets. They have been great the 5 years my husband has work with them and I've been with for just over a year. When I moved abroad Daisylets were my first choice in letting out my property. I thought it would be plain sailing but my property had other ideas. One thing after another went wrong with the property - things completely out of anyones control. Burst pipe, boiler issues, leak etc. and Daisylets were there through it all. Even on a Sunday drying...
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Was this helpful? Yes
May 29,2015
Minithumbdown
By:
May 29,2015
0 people found
this helpful
One of the most terrible and poorest service have ever recieved. They just seem like they don't care about anything. doesn't matter if you don't have water at home, taking ages to finish a simple job. I would really not recommended at all, they are my everyday's headache....
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May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
Really excellent letting agent. Ethical, clear and simple terms and conditions, fair to both landlord and tenant. Flexible, friendly and efficient staff able to give good advice and adapt to circumstances. I would, and have, recommended this agent to others....
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Comment on agent fees
Fair and a really significant feature that the agent does not tie letting only arrangements in to fees charged on tenancy renewal. Very ethical and unusual.
Was this helpful? Yes
Apr 29,2015
Minithumbup
By:
Apr 29,2015
0 people found
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Claire at Daisylets dealt with dry rot in our property. The property needed immediate vacating by tenant and expensive remedial work. Daisylets managed an complicated and difficult project even dealing with the insurance company and the financial ombudsman when the insurance company refused to reimburse costs despite having previously re-opened the old claim for water escape which had caused the rot. We cannot fault their determination and attention to detail. All the while we were on holida...
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Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
Daisylets are an excellent agency from a tenant perspective - they are extremely responsive and pro-active. We have never had a repair request declined and in return we are responsible tenants who really look after the property. Cheyenne is an absolute pleasure and goes out of her way to provide excellent customer service whilst sensibly managing expectations. We never have to speak to our landlady because Cheyenne is very efficient and effective at resolving issues, keeping both tenant and l...
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Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
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Demina is always prompt, courteous and responsible in acting on matters. This is extremely important to us as we happen to be an overseas landlord. We have peace of mind knowing that Demina is taking good care of our property and tenant. Claire keeps us up to date on matters at the strategic management level. We have been very happy to be introduced to Daisylets to manage our property....
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Apr 26,2015
Minithumbup
By:
Apr 26,2015
0 people found
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Ms Francesca was since we rented the property, almost a year ago, the most problem resolving person at any time. She is very polite and willing even in the last minute to produce solutions. We are thinking of staying mainly because of the Agency's and this kind lady's efforts and character. I do want to stress the fact that the agency was always prompt to helping out whatever the problem through all of their staff....
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Apr 24,2015
Minithumbup
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Apr 24,2015
0 people found
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Demina, of Daisy Lets, was a diligent point of contact, dealing with issues promptly on behalf of both the Tenant and Landlord....
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Areas covered
  • SE22
  • SE27,SE20,SW16
  • SE23
  • SW2, SE11
  • SE26
  • East Dulwich
    Forest Hill
    Sydenham
    Peckham Rye
    Nunhead
    Herne Hill
    Brockley
  • SE21
  • SE5
  • SE4
  • SE15
  • SE6
  • SE14
  • SE24

UKALA TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
57 0 22 6 2 0 0 0 4 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:31 PM 05/02/2015 by allAgents

Complaints Procedure

Daisylets is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Daisylets is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: claire@daisylets.uk or 165 Lordship Lane, London SE22 8HX

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a Γ’Β€Β˜Full and FinalҀ™ response within 7 days.

If the Γ’Β€Β˜Full and FinalҀ™ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasnҀ™t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within Γ’Β€Β˜The Property Ombudsman Consumer GuideҀ™ available in our branch at 165 Lordship Lane or
online atwww.tpos.co.uk
Last updated at 4:31 PM 05/02/2015 by allAgents

Awards won by Daisy Lets & Sales

Individual Branch Awards

London, SE22 8HX

Nella Burgess Nella Burgess
Lettings and Sales Negotiator and Administrator
7 reviews

About Nella Nella is an experienced property professional and Landlord, having lived and worked in the Dulwich area for nearly 30 years. Speaking four languages, she loves nothing more than a conversation in Ita View full profile
Cheyenne Douglas Cheyenne Douglas
Property Manager
19 reviews

About Cheyenne Cheyenne has been with Daisylets as a property manager since 2014 and has previous experience working in other agencies. View full profile
Claire Empson Claire Empson
Managing Director
27 reviews

About Claire No description set View full profile
Justin Hunt Justin Hunt
Viewings and Lettings Assistant
1 reviews

About Justin No description set View full profile
Clare Hipwell - no image available Clare Hipwell
Viewings and Lettings Assistant
1 reviews

About Clare The mysterious Ms H is our part time blonde bombshell on the front desk, she is often on the end of our phone lines organising appointments and can be seen zipping around on viewings in the pink Daisy View full profile
Maxine Maxine
5 reviews

About Maxine Maxine joined us full time in 2015, having worked for larger agencies for many years previously as a property manager. When not getting into work at the crack of dawn, Maxine enjoys spending time with View full profile
Ed Ogden Ed Ogden
Branch manager / Lettings & Sales Manager
3 reviews

About Ed Ed has had an extensive career, managing sales & lettings teams for several large agencies before becoming our Sales & Lettings Manager. He has been a landlord and property business owner hims View full profile
Natasha Payne - no image available Natasha Payne
Administrator
0 reviews

About Natasha Natasha works in our Lordship Lane office as an Administrator primarily dealing with tenancy progression and referencing View full profile
Sharon Jorden Sharon Jorden
Administrator to Property Management
0 reviews

About Sharon Sharon joined us full time in 2016, having worked in the property industry since early 2014. Sharon has been a keen belly dancer for years and can be found practicing this whenever possible! When not View full profile
Tanya Thomas-Charles - no image available Tanya Thomas-Charles
Clients Accounts Clerk
0 reviews

About Tanya Tanya joined us full time in 2016 and is settling in nicely having been responsible for client accounts in her last role. She brings over 6 years financial experience to our little Forest Hill team. T View full profile


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