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54 High Street, Hanham
Bristol
South Gloucestershire
BS15 3DR
0117 967 0900

 
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Jun 20,2017
Minithumbdown
By:
Jun 20,2017
0 people found
this helpful
I was charged for replacing perfectly fine hand basin (£250). They took advantage of me not being able to attend on move out day. Said it was damaged beyond repair. I asked to send me pictute of the basin, they ignored it. Will look for gelp now at citizens advice. They never provided proof that it was damaged. Also when i received keys for the flat it was filthy dirty, on the move out they charged me for cleaning. They did not notify electricity supply company about end of the tenancy so...
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Was this helpful? Yes
By: David Smith
Jun 20, 2017
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We are disappointed to see a Tenant give our company a poor review without contacting us to discuss any issues they may have. We strongly dispute the Tenant's claim that we take advantage". We act as Agent for the landlord and liaise accordingly between the parties to the Agreement. Proposed deductions requested by landlord were emailed to the Tenant at 15.53 on 06/04/2017. The hand basin was damaged and therefore the landlord requested a deduction accordingly. Photos were sent as requested ...
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
4 people found
this helpful
Avoid like the plague. Never return calls or requests unless it's in their interest, will come to inspect the property every quarter and then skip over any problems they need to address. Ask for rent to be paid in the last week of the month and are unwilling to change the date, assuming so that you're late and they can charge you. Happy and cheery until you've signed the contract then an absolute disgrace....
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What agent could do to change your mind?
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.
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Comment on agent fees
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.
Was this helpful? Yes
By: David Smith
Jun 14, 2017
View all comments (1)
I am sorry you are unhappy. If you would like to contact me direct I will be happy to discuss matters with you. I would like to clarify our administration fees have never been £30 pounds. We collect rent on the anniversary date each month of when you signed your tenancy agreement as per the terms of the contract (which a draft copy is sent out before the tenancy starts) . It is up to the landlord if the date can be changed for rental payments. Regarding any issues we always aim to address the ...
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