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D W Smith & Company

54 High Street, Hanham
Bristol
South Gloucestershire
BS15 3DR
0117 967 0900

Website not available

Properties for Sale
Properties to Rent

“ No help what so ever... ”

May 28,2018
Minithumbdown
By: 'Tenant'
May 28,2018
0 people found
this helpful
Been renting a from d w Smith for over a year and I have complained about excessive noise coming from my neighbour above from the start. I here every conversation every foot steep every cough. Cracks in the ceiling and wall. All reported to the ...
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Comment on agent fees
N/A because this is not about fees
Was this helpful? Yes
Jun 20,2017
Minithumbdown
By: 'Eimante'
Jun 20,2017
2 people found
this helpful
I was charged for replacing perfectly fine hand basin (£250). They took advantage of me not being able to attend on move out day. Said it was damaged beyond repair. I asked to send me pictute of the basin, they ignored it. Will look for ...
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Was this helpful? Yes
By: David Smith
Jun 20, 2017
View all comments (1)
We are disappointed to see a Tenant give our company a poor review without contacting us to discuss any issues they may have. We strongly dispute the Tenant's claim that we take advantage". We act as Agent for the landlord and liaise accordingly between the parties to the Agreement. Proposed deductions requested by landlord were emailed to the Tenant at 15.53 on 06/04/2017. The hand basin was damaged and therefore the landlord requested a deduction accordingly. Photos were sent as requested ...
Jul 29,2016
Minithumbdown
By: 'Tc'
Jul 29,2016
4 people found
this helpful
Avoid like the plague. Never return calls or requests unless it's in their interest, will come to inspect the property every quarter and then skip over any problems they need to address. Ask for rent to be paid in the last week of the month ...
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What agent could do to change your mind?
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.
Attached Files
Comment on agent fees
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.
Was this helpful? Yes
By: David Smith
Jun 14, 2017
View all comments (1)
I am sorry you are unhappy. If you would like to contact me direct I will be happy to discuss matters with you. I would like to clarify our administration fees have never been £30 pounds. We collect rent on the anniversary date each month of when you signed your tenancy agreement as per the terms of the contract (which a draft copy is sent out before the tenancy starts) . It is up to the landlord if the date can be changed for rental payments. Regarding any issues we always aim to address the ...
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