• Martin Urquhart
    Martin Urquhart
  • Rob Trotter
    Rob Trotter
  • Chris Chalmers
    Chris Chalmers
  • Lee Hardy
    Lee Hardy
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    Peter Thompson
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    Melinda Illes
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    Megan Casey
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    Kevin Fraser
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    Diane Harte
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    Neill Bukes
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    Claire Burns
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    Patrick Cairn
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    David Alexander
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    Martyna
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    Taylor French
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    Thomas Scott
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Oct 23,2017
Minithumbup
Laura O\\\'Donnell
By: 'C MacMahon'
Oct 23,2017
0 people found
this helpful
"Your customer service - and in particular your Property Manager Laura O'Donnell - has been absolutely fantastic. Incredibly helpful and courteous, I couldn't fault her. I'd have no hesitation in recommending DJ Alexander in the future, and indeed using your agency again."...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 09,2017
Minithumbdown
By: 'Tenant'
Oct 09,2017
3 people found
this helpful
We rented for 12 months with DJ Alexander and found them to be a complete joke of an agency. The rent was extortionate for the area, so we hoped we would receive decent service in return. However, this was not the case. Despite notifying DJ Alexander and complaining multiple times, we were left without a bedroom light for nearly 3 months. When they eventually replaced the light they took the perfectly functional bulbs with them meaning we couldn't get a refund for them (we bought these ...
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Was this helpful? Yes
By: Rob Trotter
Oct 22, 2017
View all comments (2)
Having looked further into this matter I understand a charge of £47+VAT (being £56.40) was requested from you for repairing the washing machine, not the £150 you have alleged in your complaint. The fault was discovered to be due to a button jammed in the drum, assumed to be from your clothing. This charge was then waived by your landlord after you complained. We thought this had satisfactorily resolved the matter so our team are genuinely surprised by your continued annoyance about th ...
Oct 03,2017
Minithumbdown
By: 'Dave'
Oct 03,2017
1 people found
this helpful
Not very impressed by Dj alexanders services. They are good at finding a Tennant and taking their large monthly percentage but then seem to do little else to look after the property. My last Tennant's were messy and despite me asking Dj Alexander to get them to clean it they didn't follow up on it. When I finally kicked them out the place needed 3 rooms re decorated as they had marked the previously newly painted rooms badly. They had even written over all the walls in one room in chal...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: Kevin Fraser
Oct 03, 2017
View all comments (1)
Dear Dave, I am sorry that you have been unhappy with the service you have received and in particular the issues you outline in relation to the decoration at the end of your last tenancy. Would you be available to discuss this matter further so that I can establish the property address and look into this for you? My direct dial is 0131 524 1337 Kind regards Kevin Fraser Head of Property Management ...
Sep 25,2017
Minithumbup
Martyna Eichelkraut
By: 'Alessandra Poggiagliolmi'
Sep 25,2017
0 people found
this helpful
We are really happy of the home we found and very thankful of Martyna, who has been so efficient, patient and kind all the times we needed her! She has been the right person to meet at the right moment!"...
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Was this helpful? Yes
Sep 15,2017
Minithumbup
Nick Hammond
laura mctaggart
By: 'Lucy'
Sep 15,2017
0 people found
this helpful
Could not sing your praises high enough. Have been nothing but helpful and efficient. Especially as we are students, we can be treated poorly or an afterthought. We have been treated very well by the staff and would definitely recommend them....
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Was this helpful? Yes
Sep 07,2017
Minithumbup
Joanne Pratt
By: 'Sian'
Sep 07,2017
0 people found
this helpful
Staff have been more than helpful. Jonanne has been great at helping resolving any issues we've had. Staff are always at the other end of the phone and very polite! Highly recommend to anyone...
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Comment on agent fees
The fees were fair
Was this helpful? Yes
Aug 31,2017
Minithumbdown
By: 'Robyn'
Aug 31,2017
5 people found
this helpful
I seem to have the same issue with this agency that others have reported. It is frustrating that the employees dont comminicate with one another, making simple things more diffficult than they need to be. The biggest problem is that they intend to charge me for removing items that were in the flat when I moved in and that I purposefully left to avoid being charged for missing items! Also, it seems unfair that the photos at check out where MUCH closer to the surface of items than the check in pi...
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Was this helpful? Yes
By: Rob Trotter
Sep 01, 2017
View all comments (1)
Dear Robyn I am sorry to hear of your frustration and concerns. Could you contact me directly so I can identify which property you rented and see what we can do to resolve your issues. We really don't want you to leave us feeling unfairly treated. Thank you Rob Trotter ...
Aug 31,2017
Minithumbup
Chris Chalmers
By: 'Stuart McLaughlan'
Aug 31,2017
0 people found
this helpful
From meeting at the property to the move in day, the service , advice and information I received from Chris was first class. I will have no hesitation in using DJ Alexander and in particular Chris again in the future should I require to do so, and I will recommend him to others in need of a top quality ,and thoroughly professional Estate Agent. Many thanks...
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Was this helpful? Yes
Aug 29,2017
Minithumbup
Gregor McCorie
Donald McCabe
By: 'Benjamin'
Aug 29,2017
0 people found
this helpful
Gregor McCrorie and Donald McCabe were very helpful, friendly and supportive throughout our application. They are certainly the most pleasant housing agents I've ever dealt with. I would recommend DJ Alexander as a result of their excellent customer service....
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Comment on agent fees
I wasn't ecstatic about the credit check fee, but I appreciate it's a necessity.
Was this helpful? Yes
Aug 29,2017
Minithumbup
Neill Bukes
Mhairi Clare Gallett
By: 'cat'
Aug 29,2017
0 people found
this helpful
"Absolutely fantastic service from Neill Bukes & Mhairi Claire Galletta" They went above & beyond to assist us in our search for a rental property. Taylor French was also very helpful when dealing with my enquiries on the phone....
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Was this helpful? Yes
Aug 28,2017
Minithumbup
Joanne Pratt
By: 'Sarah'
Aug 28,2017
0 people found
this helpful
Joanne was excellent - very helpful and friendly, she guided us through the application process and helped to make it all a lot easier for us, which saved us a lot of stress and worry. We're very happy in our new home and would definitely use D J Alexander again, as we found the team based in Dundas Street welcoming and willing to assist us with our property needs....
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Comment on agent fees
Having previously rented in London we were very pleasantly surprised with the agent's fees and thought they were very reasonable by comparison.
Was this helpful? Yes
Aug 25,2017
Minithumbup
Nicola Boyd
By: 'Prashanth'
Aug 25,2017
0 people found
this helpful
Shout out to Nicola Boyd for helping me with getting the property and for the prompt response to all the pedantic questions I had. Big thanks to the entire team. Thanks...
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Was this helpful? Yes
Aug 25,2017
Minithumbup
By: 'JamesPerrett'
Aug 25,2017
0 people found
this helpful
Amazing service and very kind, polite people to work with. Made the whole process stress-free and quick - would recommend to anyone looking in the area....
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Comment on agent fees
Very Good!
Was this helpful? Yes
Aug 24,2017
Minithumbdown
By: 'Audrey'
Aug 24,2017
4 people found
this helpful
Please be careful before renting from this company. We had contractors enter the property on many occasions without notice. One contractor even left the door unlocked and light on and as my partner was away and D J Alexander had not informed us they would be coming I was left a bit shaken knowing someone was either in or had been in the property. Unfortunately, we made nearly all our complaints by phone, please do not make the same mistake as these complaints are not recorded and ignored. E...
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Was this helpful? Yes
By: Tenant
Oct 11, 2017
View all comments (2)
We had a similar problem. We would stay in all day for contractors not to turn up and other days they would turn up totally unannounced. A complete pharse!! - A fellow tenant. ...
Aug 16,2017
Minithumbdown
Katie
By: 'Tenant'
Aug 16,2017
3 people found
this helpful
Absolute nightmare to deal with. Maintenance requests are pretty much ignored or in my case, when they did finally send a contractor around to remove items the previous tenants left - they let themselves in while I was at work with no warning or contact with me, basically broke in and removed my personal possessions. Getting anyone to reply to emails is like herding cats. 2 weeks later and still no new bed or repairs as promised....
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Was this helpful? Yes
By: Rob Trotter
Aug 16, 2017
View all comments (1)
Dear Katie I am extremely sorry that you have received such poor service from us. I would like to investigate this matter for you and establish whether you are entitled to some compensation. Please can you contact me at your earliest convenience and let me know which property you rent from us. I assure you I will give the matter my full attention. Thank you Rob Trotter (Associate Director) ...
Aug 09,2017
Minithumbup
Mhairi Clare Gallett
By: 'Mr. Ziqiang Wang'
Aug 09,2017
0 people found
this helpful
I'd like to most highly praise Mhairi Clare. She took my phone call that morning and took me directly to view the flat. If not I needed to wait for another week. She really has professional ethics and making-things-happen character. Holly, Molly and Steve all did excellent job too. It's a fabulous experience so far....
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Comment on agent fees
It's fair
Was this helpful? Yes
Aug 07,2017
Minithumbup
By: 'Fan'
Aug 07,2017
0 people found
this helpful
DJ Alexander is really professional during the whole process of viewing the property, application, tenancy signing and moving in. So far so good. Especially, I want to thank property manager Mhairi-Clare for her help. We also appreciate the welcome present- a red umbrella from DJ Alexander....
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Was this helpful? Yes
Aug 02,2017
Minithumbup
Laura O\\\'Donnell
By: 'Jamie'
Aug 02,2017
0 people found
this helpful
Laura was great. She was really affable and made the whole process really easy on us (not our experience with other lettings agencies). Thank you!...
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Was this helpful? Yes
Aug 02,2017
Minithumbdown
By: 'Lena'
Aug 02,2017
4 people found
this helpful
*Treating people unfairly. Don't deal with complaints in professional manner and offer any compensation. Checking report doesn't match check out, but disabled the link, so can't argue. Trying to charge me for throwing out stuff that clearly is not mine, but precious tenants' (e.g. Rug, DVD player, Christmas decoration). I was forced to live in the property with a broken shower and permanent damp and they have not done anything to end the lease earlier, but wanted to charge me. Shower broken wit...
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Comment on agent fees
Bad. They use Experian credit check! Any other agency I dealt with did not charge £50 to get a credit check.
Was this helpful? Yes
By: Rob Trotter
Aug 03, 2017
View all comments (1)
Dear Lena I am really sorry to hear of your clear dissatisfaction. Could you contact me directly RobTrotter@djalexander.co.uk I would like to find out which property you rented and discuss compensation with you. Thank you Rob ...
Aug 01,2017
Minithumbdown
By: 'Andrea'
Aug 01,2017
1 people found
this helpful
We have scheduled two viewings on the Haymarket Terrace, and we have accepted the first date for viewing they offered, which was a week from contacting this agency. We have noted that we will be coming from Glasgow to view the apartments. The day before viewing, we received a call notifying us that one of the properties we were interested to rent was let. This was our first choice, but we still decided to come to Edinburgh to see the "backup" flat. When we arrived, the agent that met u...
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Was this helpful? Yes
By: Rob Trotter
Aug 03, 2017
View all comments (1)
Dear Andrea I am sincerely sorry that you have suffered such a major inconvenience. It's very common for flats to get snapped up by other parties before someone else gets a chance to review. It's a most unfortunate part of our job as we frequently are forced to let people down when they miss out on a property they are really interested. Especially when they have travelled large distances to visit. Most frustratingly the lock to the common entrance at the property you did come to see had b ...
Jul 30,2017
Minithumbup
Chris Chalmers
By: 'Louise'
Jul 30,2017
0 people found
this helpful
I have just completed the sale of my flat in Glasgow and Chris was the sales agent. Chris was excellent to deal with and always promptly responded to emails or phone calls and regularly kept me up to date with progress. He had a good knowledge of the local market and offered sensible advice...
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Comment on agent fees
Happy with fees
Was this helpful? Yes
Jul 20,2017
Minithumbup
Thomas Scott
By: 'Jillo'
Jul 20,2017
0 people found
this helpful
I was very pleased with the high level of professionalism within the company overall. The entire process was easy and pleasant. I would highly recommend DJA. I am fully satisfied with the service I received and I am confident that this level of excellence will continue on. DJA would be my first point of call going forward. Gratitude to Thomas Scott and all staff that dealt with the application process....
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Comment on agent fees
Very good. I would pay more than the offer.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Gregor McCorie
By: 'Dr.Keith Spence'
Jul 13,2017
0 people found
this helpful
Thank you all for making our move an easy and stress free experience. Gregor was very professional all the time....
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Chris Chalmers
By: 'Chris Baxter'
Jul 11,2017
0 people found
this helpful
This is the second property we have bought through DJAlexander and the lead agent Chris Chalmers. I have to say yet again Chris provided an excellent service and I would highly recommend buying a property from this agent....
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Molly Reekie
By: 'Thomas Finlay'
Jul 05,2017
0 people found
this helpful
Just finished my tenancy with a property near Leonardo MW, after having been on an industrial placement with the company. Any and all interactions I had with DJ Alexander was fantastic; - They drove us to the numerous properties (Molly) we had planned out across the city when viewing which was a big help with both time and money - Fast response times to major issues, some improvement may be needed for minor issues, but due to the high number of customers this is understandable - Made sure to co...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 22,2017
Minithumbup
Kirsty Leitch
By: 'Pam MacIntyre'
Jun 22,2017
0 people found
this helpful
I found the whole process streamlined. I have never rented before and dealing with a company with all the services in place made it so easy. From my application to changing utilities and getting insurance was very straight forward....
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Was this helpful? Yes
Jun 21,2017
Minithumbdown
Lee Hardy
By: 'Hani D'
Jun 21,2017
0 people found
this helpful
Lee is a top professional with in depth knowledge of any property on the books. He is friendly, courteous and his understanding of the local area relating to your needs are second to none. Moving forward with application processes were made clear and precise and ....
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Comment on agent fees
Fee's were up front, open and transparent. Compared to other agents around, DJ Alexander are the most competitive in the business and are dedicated to your satisfaction and as such, can comfortably charge one of the cheapest fee's any prospective tenant could hope for.
Was this helpful? Yes
Jun 14,2017
Minithumbup
Craig Barrie
By: 'Nick'
Jun 14,2017
0 people found
this helpful
he estate agent (Craig Barrie) was excellent. He was professional throughout, quick to respond and efficient in execution. As a Doctor with limited time its refreshing to have things done to effectively. I highly recommend him for anyone looking for a property....
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Was this helpful? Yes
May 10,2017
Minithumbup
nicholas hammond
By: 'NG'
May 10,2017
0 people found
this helpful
Hats off to Nick Hammond who definitely went the extra mile to arrange the let in record time. Outstandingly helpful....
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Was this helpful? Yes
May 01,2017
Minithumbup
Molly Reekie
Craig Barrie
By: 'Jorge Rocha'
May 01,2017
1 people found
this helpful
I would definitely recommend DJ Alexander for several reasons. My property manager, Craig Barrie was extremely helpful during the entire process. The inventory and the overall tenancy process was smooth and clean. After I move, the follow up of the agency is constant, always looking to improve my conditions....
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Was this helpful? Yes



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Last updated at 1:18 PM 25/07/2017 by allAgents

Complaints Procedure

Please contact us on 0141 333 1345.
Last updated at 1:18 PM 25/07/2017 by allAgents

Edinburgh
52-54 Dundas Street, Edinburgh EH3 6QZ
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Glasgow
49 Bath Street, Glasgow G2 2DL
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