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    Martin Urquhart
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Aug 16,2017
Minithumbdown
Katie
By: 'Tenant'
Aug 16,2017
0 people found
this helpful
Absolute nightmare to deal with. Maintenance requests are pretty much ignored or in my case, when they did finally send a contractor around to remove items the previous tenants left - they let themselves in while I was at work with no warning or contact with me, basically broke in and removed my personal possessions. Getting anyone to reply to emails is like herding cats. 2 weeks later and still no new bed or repairs as promised....
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Was this helpful? Yes
By: Rob Trotter
Aug 16, 2017
View all comments (1)
Dear Katie I am extremely sorry that you have received such poor service from us. I would like to investigate this matter for you and establish whether you are entitled to some compensation. Please can you contact me at your earliest convenience and let me know which property you rent from us. I assure you I will give the matter my full attention. Thank you Rob Trotter (Associate Director) ...
Aug 09,2017
Minithumbup
Mhairi Clare Gallett
By: 'Mr. Ziqiang Wang'
Aug 09,2017
0 people found
this helpful
I'd like to most highly praise Mhairi Clare. She took my phone call that morning and took me directly to view the flat. If not I needed to wait for another week. She really has professional ethics and making-things-happen character. Holly, Molly and Steve all did excellent job too. It's a fabulous experience so far....
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Comment on agent fees
It's fair
Was this helpful? Yes
Aug 07,2017
Minithumbup
By: 'Fan'
Aug 07,2017
0 people found
this helpful
DJ Alexander is really professional during the whole process of viewing the property, application, tenancy signing and moving in. So far so good. Especially, I want to thank property manager Mhairi-Clare for her help. We also appreciate the welcome present- a red umbrella from DJ Alexander....
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Aug 02,2017
Minithumbup
Laura O\\\'Donnell
By: 'Jamie'
Aug 02,2017
0 people found
this helpful
Laura was great. She was really affable and made the whole process really easy on us (not our experience with other lettings agencies). Thank you!...
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Aug 02,2017
Minithumbdown
By: 'Lena'
Aug 02,2017
1 people found
this helpful
*Treating people unfairly. Don't deal with complaints in professional manner and offer any compensation. Checking report doesn't match check out, but disabled the link, so can't argue. Trying to charge me for throwing out stuff that clearly is not mine, but precious tenants' (e.g. Rug, DVD player, Christmas decoration). I was forced to live in the property with a broken shower and permanent damp and they have not done anything to end the lease earlier, but wanted to charge me. Shower broken wit...
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Comment on agent fees
Bad. They use Experian credit check! Any other agency I dealt with did not charge £50 to get a credit check.
Was this helpful? Yes
By: Rob Trotter
Aug 03, 2017
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Dear Lena I am really sorry to hear of your clear dissatisfaction. Could you contact me directly RobTrotter@djalexander.co.uk I would like to find out which property you rented and discuss compensation with you. Thank you Rob ...
Aug 01,2017
Minithumbdown
By: 'Andrea'
Aug 01,2017
0 people found
this helpful
We have scheduled two viewings on the Haymarket Terrace, and we have accepted the first date for viewing they offered, which was a week from contacting this agency. We have noted that we will be coming from Glasgow to view the apartments. The day before viewing, we received a call notifying us that one of the properties we were interested to rent was let. This was our first choice, but we still decided to come to Edinburgh to see the "backup" flat. When we arrived, the agent that met u...
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Was this helpful? Yes
By: Rob Trotter
Aug 03, 2017
View all comments (1)
Dear Andrea I am sincerely sorry that you have suffered such a major inconvenience. It's very common for flats to get snapped up by other parties before someone else gets a chance to review. It's a most unfortunate part of our job as we frequently are forced to let people down when they miss out on a property they are really interested. Especially when they have travelled large distances to visit. Most frustratingly the lock to the common entrance at the property you did come to see had b ...
Jul 30,2017
Minithumbup
Chris Chalmers
By: 'Louise'
Jul 30,2017
0 people found
this helpful
I have just completed the sale of my flat in Glasgow and Chris was the sales agent. Chris was excellent to deal with and always promptly responded to emails or phone calls and regularly kept me up to date with progress. He had a good knowledge of the local market and offered sensible advice...
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Comment on agent fees
Happy with fees
Was this helpful? Yes
Jul 20,2017
Minithumbup
Thomas Scott
By: 'Jillo'
Jul 20,2017
0 people found
this helpful
I was very pleased with the high level of professionalism within the company overall. The entire process was easy and pleasant. I would highly recommend DJA. I am fully satisfied with the service I received and I am confident that this level of excellence will continue on. DJA would be my first point of call going forward. Gratitude to Thomas Scott and all staff that dealt with the application process....
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Comment on agent fees
Very good. I would pay more than the offer.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Gregor McCorie
By: 'Dr.Keith Spence'
Jul 13,2017
0 people found
this helpful
Thank you all for making our move an easy and stress free experience. Gregor was very professional all the time....
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Chris Chalmers
By: 'Chris Baxter'
Jul 11,2017
0 people found
this helpful
This is the second property we have bought through DJAlexander and the lead agent Chris Chalmers. I have to say yet again Chris provided an excellent service and I would highly recommend buying a property from this agent....
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Jul 05,2017
Minithumbup
Molly Reekie
By: 'Thomas Finlay'
Jul 05,2017
0 people found
this helpful
Just finished my tenancy with a property near Leonardo MW, after having been on an industrial placement with the company. Any and all interactions I had with DJ Alexander was fantastic; - They drove us to the numerous properties (Molly) we had planned out across the city when viewing which was a big help with both time and money - Fast response times to major issues, some improvement may be needed for minor issues, but due to the high number of customers this is understandable - Made sure to co...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 22,2017
Minithumbup
Kirsty Leitch
By: 'Pam MacIntyre'
Jun 22,2017
0 people found
this helpful
I found the whole process streamlined. I have never rented before and dealing with a company with all the services in place made it so easy. From my application to changing utilities and getting insurance was very straight forward....
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Jun 21,2017
Minithumbdown
Lee Hardy
By: 'Hani D'
Jun 21,2017
0 people found
this helpful
Lee is a top professional with in depth knowledge of any property on the books. He is friendly, courteous and his understanding of the local area relating to your needs are second to none. Moving forward with application processes were made clear and precise and ....
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Comment on agent fees
Fee's were up front, open and transparent. Compared to other agents around, DJ Alexander are the most competitive in the business and are dedicated to your satisfaction and as such, can comfortably charge one of the cheapest fee's any prospective tenant could hope for.
Was this helpful? Yes
Jun 14,2017
Minithumbup
Craig Barrie
By: 'Nick'
Jun 14,2017
0 people found
this helpful
he estate agent (Craig Barrie) was excellent. He was professional throughout, quick to respond and efficient in execution. As a Doctor with limited time its refreshing to have things done to effectively. I highly recommend him for anyone looking for a property....
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May 10,2017
Minithumbup
nicholas hammond
By: 'NG'
May 10,2017
0 people found
this helpful
Hats off to Nick Hammond who definitely went the extra mile to arrange the let in record time. Outstandingly helpful....
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May 01,2017
Minithumbup
Molly Reekie
Craig Barrie
By: 'Jorge Rocha'
May 01,2017
1 people found
this helpful
I would definitely recommend DJ Alexander for several reasons. My property manager, Craig Barrie was extremely helpful during the entire process. The inventory and the overall tenancy process was smooth and clean. After I move, the follow up of the agency is constant, always looking to improve my conditions....
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Apr 26,2017
Minithumbup
By: 'Iulia'
Apr 26,2017
0 people found
this helpful
Thank you for always being available and making my move from another country as smooth as possible :) It was a reassuring experience....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2017
Minithumbup
By: 'Brett'
Apr 20,2017
0 people found
this helpful
Staff were incredibly efficient and friendly, helping me ease into the Scottish system without difficulty... it was an absolute pleasure dealing with them and I highly recommend DJ Alexander....
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Was this helpful? Yes
Apr 19,2017
Minithumbup
Lee Hardy
By: 'Mrs Smith'
Apr 19,2017
0 people found
this helpful
We are very pleased with the service from the DJ Alexander team, Lee Hardy especially has been very professional and helpful throughout the whole process....
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Apr 19,2017
Minithumbup
Chris Chalmers
By: 'Stottie'
Apr 19,2017
0 people found
this helpful
Craig was very helpful and got the marketing material out quickly. We had views at the property within 24hours and an offer which was accepted within 72 hours so all in all very happy with the service provided ....
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Comment on agent fees
good
Was this helpful? Yes
Apr 17,2017
Minithumbdown
By: 'Furious'
Apr 17,2017
2 people found
this helpful
I came to DJ Alexander with high hopes as I had been let down by several previous letting agencies in Edinburgh in the past. However, now I can add DJ Alexander onto that unfortunate list. Firstly, I had only been at my property for a year before they increased the rent (rent which I had actually optionally increased in order to secure the flat in the first place) which meant that my rent had increased in price by £70 per month within one year in comparison to the original listing. Had ...
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Comment on agent fees
Told me they would charge me £350 to change a name on a contract! Awful.
Was this helpful? Yes
By: Rob Trotter
Apr 24, 2017
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Dear Miranda I am genuinely sorry that you feel as though you have been unfairly treated. We are basing our dilapidation assessment on the photographic check-in report and the final inspection carried out when you vacated. We were disappointed with the condition the property was left in after you moved out. I do acknowledge that you encountered problems with your boiler during your tenancy and we have asked the owner of the property if they would be willing to offer you any compensation fo ...
Apr 13,2017
Minithumbup
ashley cooper
Taylor French
By: 'Antonio'
Apr 13,2017
1 people found
this helpful
A big thanks to Ashley Cooper for her professionalism as well as her colleague Taylor. They were very helpfull and polite....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
By: 'Mortie'
Apr 05,2017
0 people found
this helpful
I had never rented before and your firm made the process easy for me. Everyone I have come in contact with has been helpful and pleasant. All problems that I have encountered in the first few days have been efficiently and quickly dealt with. Thanks, Penny...
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Was this helpful? Yes
Mar 29,2017
Minithumbup
Chris Chalmers
By: 'Gabriel'
Mar 29,2017
0 people found
this helpful
Chris helped me to sell my flat in Q12017. I found him to be very helpful and always thinking of new ways to promote extra interest in my apartment to potential sellers. He also kept me up to date regularly so I was always aware of how things were going. I would certainly recommend DJ Alexander and Chris to a person selling their home or buying another....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Neill Bukes
By: 'Maria'
Mar 24,2017
0 people found
this helpful
This is the second time that DJ Alexander will manage my property. I am more than happy with their services. They are very professional. In particular I would like to emphasise the terrific advice I received from Neill Burke with the Deco and presentation of the flat. I highly recommended DJ services....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Craig Barrie
By: 'Diane'
Mar 14,2017
1 people found
this helpful
I have literally been telling my friends how great the moving process has been with DJ Alexander, specifically with our property manager Craig who could not have been more helpful and friendly throughout. The application process was quick and straightforward and the online portal by which all of the necessary information is collected made everything so easy. We love our new home, thank you!...
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Was this helpful? Yes
Mar 03,2017
Minithumbdown
By: 'Canadain'
Mar 03,2017
5 people found
this helpful
THIS COMMENT WAS MADE OF THE GLASGOW OFFICE BUT I CONCUR, "Incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out." We had 2 professional cleaners clean the house and left it in better condition than when we moved in. If you do rent from them inspect their move in report. They will take every opportunity to claim the damage deposit. Our professional cleaner noted DJ has a reputation for claiming the deposit regardless if the stat...
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Was this helpful? Yes
By: Kevin Fraser
Mar 07, 2017
View all comments (1)
Dear Canadain, I am sorry that you are unhappy about how the tenancy you had with us was handled when you vacated at the end of your lease agreement, can you confirm the address so that I can investigate this further for you? In order for us to claim any funds from a tenants deposit for cleaning (or anything for that matter) we must show sufficient evidence to illustrate that without doubt the claim is justifiable. Safe Deposit Scotland will not award costs in our favour without sufficie ...
Mar 02,2017
Minithumbdown
By: 'Andreea'
Mar 02,2017
4 people found
this helpful
I am really disapponted with Dj Alexander, especially with Craig Barrie! He phone me that my application was accepted at one property, asked me to pay the deposit and then phone me again to cancel everything. I lost 2 properties with him and I haven't got my money back yet, it's been two days already!! Never recemend Dj Alexander!!...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Kevin Fraser
Mar 06, 2017
View all comments (1)
Dear Andreea, I am very sorry that you have been dissapointed with the service you have received from us in relation to your application to rent a property through us. I have looked into this matter and have been advised that the landlord of the property you applied for, changed their minds regarding your pet living in the flat after you had paid the holding deposit. We must act on the landlords instruction and notified you of this decision immediately. All refunds take 3 days to process t ...
Feb 25,2017
Minithumbup
nicholas hammond
laura mctaggart
By: 'Peter'
Feb 25,2017
0 people found
this helpful
Seamless, great service and advice, not only regarding my rental but help getting utility accounts set up, absolutely recommend and will definitely deal with them again...
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Comment on agent fees
Reasonable, and run a reduced deposit scheme which makes a huge difference
Was this helpful? Yes
Feb 15,2017
Minithumbup
Peter Thompson
By: 'William'
Feb 15,2017
0 people found
this helpful
Peter was very attentive and professional from start to finish. I would highly recommend him to anyone looking to buy or sell a property....
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