DJ Alexander Lettings

3.91/5 rating 224 reviews
  • 61% valuation accuracy
  • 72% recommend
  • 76% fee satisfaction
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    Martin
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    Rob
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    Melinda
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    Kevin
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    Diane
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    Neill
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    Patrick
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    Kirsty
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    David
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    Martyna
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    Taylor
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    Ashley
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    Graham
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    Molly
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    Nicholas
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    Laura
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    Gregor
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    Laura
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    Mhairi Clare (MC)
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    Katie
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    Nicola
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    Joanne
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    Donald
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    Nick
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    Martyna
No description available.
DJ Alexander Lettings

www.djalexander.co.uk

Properties for Sale
Properties to Rent

“ Responsive & friendly... ”

Jun 20,2018
Minithumbup
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Nicole
By: 'LS'
Jun 20,2018
0 people found
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Nicole was very helpful in various ways - e.g., hurried to provide us with the lease which we needed asap for our son's school application. Also happy to help with even small requests after we'd moved in - e.g., to give ...
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“ Trying to Rent an apartment... ”

Jun 15,2018
Minithumbdown
By: 'Tom'
Jun 15,2018
0 people found
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I am an expat trying to find a property back home in Scotland to come home to and they have been useless. I have emailed them about multiple properties to rent and I have not so much as received an acknowledgement of my inquiry. How ...
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By: Steve Robbins
Jun 15, 2018
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Tom, i am very sorry we have not been back in touch with you sooner, please email me your details and i will have a member of the team look into how best we can help you. My email address is SteveRobbins@DJAlexander.co.uk or call me on 0131 243 6760. Kind regards Steve ...

“ Our new flat at Learmonth is lovely.... ”

Jun 08,2018
Minithumbup
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Joanne
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Gregor
By: 'Spence Family'
Jun 08,2018
0 people found
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Our new flat at Learmonth is lovely. We will be very happy here Joanne and Gregor are both very skilled letting agents. They look after us like the true professionals they are. First class....
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Comment on agent fees
Fees are are good.
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“ DJ Alexander review... ”

May 30,2018
Minithumbup
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Graham
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Laura
By: 'Ani'
May 30,2018
0 people found
this helpful
The whole process of viewing and application and right to the moment of handover of keys was very professionally managed. Both Graham and Laura were very helpful and went out of their way to facilitate a smooth entry for us. Overall a wonderful experience."...
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“ Well maintained flat.... ”

May 29,2018
Minithumbup
By: 'Jay'
May 29,2018
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"You were always prompt in solving the issues within a week. Thank you very much for your service through our tenure."...
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“ Customer Service... ”

May 29,2018
Minithumbup
By: 'Fiona G'
May 29,2018
0 people found
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"I found the staff at DJ Alexander extremely professional and anyone that I have engaged with has very helpful. I would highly recommend DJA to others." Keep up the great work!...
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Comment on agent fees
Probably in line with the market.
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“ No confidence... ”

May 29,2018
Minithumbdown
By: 'No confidence'
May 29,2018
0 people found
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DJ Alexander has managed the letting out of my flat in Edinburgh...or maybe that should be 'not managed'. They have not addressed issues with a lack of cleanliness and property damage. They have given different information about various issues making me realise why you ...
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Comment on agent fees
usual
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By: Steve Robbins
Jun 01, 2018
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I am very sorry that we have not met with your expectations and would very much like the opportunity to discuss this in more detail with you. Please feel free to contact me on 0131 243 6760 or by email SteveRobbins@DJAlexander.co.uk. Kind regards Steve ...

“ Excellent property managenment... ”

May 23,2018
Minithumbup
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Rob
By: 'Ken Robertson, Melbourne.'
May 23,2018
0 people found
this helpful
I would like to recommend Rob Trotter and his support team who have looked after the letting and management of my property over the past 22 years while I have been overseas. Alexanders have been very proactive in advising me and have ensured almost 100% rental continuity ...
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Comment on agent fees
good
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“ Poor maintenance service... ”

May 14,2018
Minithumbdown
By: 'Dissatisfied tenant'
May 14,2018
0 people found
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DJ Alexanders is very good about arranging appointments when there is a maintenance item that the landlord needs to worry about such as annual gas checks. The opposite is true if there is a tenant service problem such as an appliance that does not work ...
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Comment on agent fees
NA
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By: Steve Robbins
May 21, 2018
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Hi, If you would like to discuss this matter further then please contact me directly. I would be happy to review your situation and would be grateful for some further insight into your issues. My email address is SteveRobbins@DJAlexander.co.uk. Kind regards, Steve ...

“ Excellent Service... ”

May 10,2018
Minithumbup
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Ashley
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Nicholas
By: 'Karen'
May 10,2018
0 people found
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I found the staff at D J Alexander very helpful and efficient, especially at the start when there was quite a lot of paperwork to do. The property was lovely, well looked after and the minor maintenance problems I had were dealt with straight away, ...
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Comment on agent fees
I knew what all the costs would be at the outset (rent and deposit). There were no hidden charges.
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“ Thank you to Graham and Rachel. Process was very slick."... ”

Apr 24,2018
Minithumbup
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Graham
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Rachel
By: 'Gordon'
Apr 24,2018
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Thank you to Graham and Rachel. Process was very slick. Good company to deal with. Would recommend to anyone thinking of using them...
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“ Avoid... ”

Apr 18,2018
Minithumbdown
By: 'Maria Willemsen'
Apr 18,2018
2 people found
this helpful
I used them to 'manage' my flat (I only have one) whilst I was living in England for a few years. Besides them finding me tenants, I was forever chasing them to sort things out. They are so big you never deal with the same ...
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Comment on agent fees
Fees were fine but given 'service' I wish i'd looked at other criteria when selecting.
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By: Steve Robbins
Apr 20, 2018
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Maria I was very sorry to read this review and would very much like the opportunity to discuss this in more detail with you. My telephone number is 0131 243 6760. Kind regards Steve Robbins Head of Customer Service ...

“ Not very professional... ”

Apr 17,2018
Minithumbdown
By: 'Rita'
Apr 17,2018
1 people found
this helpful
Would not deal with them again, they didn't send me the inventory list and now they telling me I should have chased them for the list, SO I should basically do your job then. Not very responsive if you have any issues with the ...
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By: Steve Robbins
Apr 20, 2018
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Rita, I was disappointed to read that you did not get the service you expected from D.J. Alexander and would very much like to discuss this in more detail. I can be contacted directly on 0131 243 6760. Kid regards Steve Robbins Head of Customer Service ...

“ Very good communication... ”

Apr 12,2018
Minithumbup
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Ellie
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Nicole
By: 'Amazing and friendly staff'
Apr 12,2018
0 people found
this helpful
Ellie and Nicole were amazingly nice and very helpful and friendly and made myself and my partner feel very welcome and looked after us from start to finish...
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Comment on agent fees
Not sure
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“ Rent Flat... ”

Apr 04,2018
Minithumbup
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Gregor
By: 'Stefano Landni'
Apr 04,2018
0 people found
this helpful
DJ Alexander staff was absolutely professional and more keen to individual customer-focussed service. I found a nice flat after viewing ten different ones, always with the same agent Gregor McCrorie, the most competent and available agent I have ever met. Thanka a lot!...
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“ VERY DISAPPOINTED... ”

Mar 27,2018
Minithumbdown
By: 'Irene'
Mar 27,2018
0 people found
this helpful
Yesterday I called and tried to secure the right to apply to a flat by putting a deposit or reservation fee down, however I was not allowed to. Then, we were given a viewing today, for which I had to arrange someone to cover me ...
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“ New Tenancy... ”

Mar 19,2018
Minithumbup
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Mhairi Clare (MC)
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Holly
By: 'Sean Gibson'
Mar 19,2018
0 people found
this helpful
Very helpful, friendly and professional staff. I like that all paperwork is sent and can be signed online - great service...
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“ Great agent, positive moving experience... ”

Mar 19,2018
Minithumbup
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Graham
By: 'Claire'
Mar 19,2018
0 people found
this helpful
Our letting agent Graham Wilson went above & beyond ensuring that we could move in to our new property. He has been very approachable, accommodating & helpful throughout this whole process. Thank you very much, we really appreciate it....
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“ Property Manager... ”

Mar 16,2018
Minithumbup
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Ellie
By: 'Mark'
Mar 16,2018
0 people found
this helpful
Ellie MacCullum was very helpful and knowledgeable she guided me through the process and was always available to answer any questions. Ellie has excellent knowledge of the market and was able to locate eligible properties for me quickly and accurately....
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Comment on agent fees
Good well worth the fees paid. Large professional organisation
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Mar 16,2018
Minithumbup
By: 'Sarah Riches'
Mar 16,2018
0 people found
this helpful
Very professional organisation. Always polite and responsive. When I moved here they really helped me find the perfect property. I would recommend the staff and organisation to anyone....
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Comment on agent fees
Good
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Mar 15,2018
Minithumbup
By: 'Linda'
Mar 15,2018
0 people found
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"Claire Burns facilitated the letting process. She was very helpful and prompt in dealing with all aspects. Thanks for excellent service!"...
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Mar 12,2018
Minithumbup
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Mhairi Clare (MC)
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Holly
By: 'David and Julie'
Mar 12,2018
0 people found
this helpful
Overall positive experience with DJ Alexander. Kudos to Mhairi-Clare and her team, Holly and Perry and maintenance team who were all professional and attentive....
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Mar 09,2018
Minithumbup
By: 'nhk'
Mar 09,2018
0 people found
this helpful
We have been very happy with Mr. Chris Tucker since our first viewing of the property, and we truly appreciate his prompt response and kind help for us to address a few issues in the property. So far our experience with D.J. Alexander is ...
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Feb 26,2018
Minithumbdown
By: 'Disappointed Musselburgh'
Feb 26,2018
2 people found
this helpful
I disputed £274 which Alexander's wanted to withhold from my deposit. Safe Deposits Scotland ( which I feel is a very efficient, impartial agency), have upheld almost all my grounds in the dispute. I found Alexander's staff to be helpful and polite throughout my year'...
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By: Kevin Fraser
Feb 26, 2018
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I am glad that you found our staff helpful and polite during your tenancy but am disappointed that you were less satisfied with the end of tenancy process. I can assure you that we do not try to engineer a case for redecoration unless we feel there is some evidence to back it up. On this occasion we felt that the decoration had deteriorated to a greater extent than we would have expected from general wear and tear, so made a claim for a proportion of the costs to rectify this. Safe Deposi ...
Feb 22,2018
Minithumbup
By: 'Melanie'
Feb 22,2018
0 people found
this helpful
Second time we have rented with DJ Alexander and the experience was just as positive as last time. Always friendly and professional....
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Feb 20,2018
Minithumbup
By: 'Mike Finlayson'
Feb 20,2018
0 people found
this helpful
Alexander's inherited me when they bought out my previous agency, and I have had to deal with a number of people from the agency. I have always been dealt with promptly and courteously. You've always been ready to help and provide support as ...
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Feb 08,2018
Minithumbup
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Nicola
By: 'Alana Cameron'
Feb 08,2018
0 people found
this helpful
Nicola went above and beyond what I expected and corresponding with me about any concerns I had throughout the process. She was professional and showed a genuine interest in my current situation....
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Jan 26,2018
Minithumbup
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Neill
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Melinda
By: 'cindy ledgewood'
Jan 26,2018
0 people found
this helpful
From the outset a proactive and engaged service. Obviously very knowledgeable and competent. Wouldn't hesitate to recomend. Thank you...
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Jan 24,2018
Minithumbdown
By: 'PorscheGuy'
Jan 24,2018
2 people found
this helpful
Shockingly BAD service. Multiple attempts to view an Edinburgh property. Are you a landlord? These tw@'s don't give two hoots!...
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Comment on agent fees
No comment
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Jan 05,2018
Minithumbup
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Kirsty
By: 'SS'
Jan 05,2018
0 people found
this helpful
Kirsty from Dj Alexander was very professional and helpful and we were helped out of difficult situation thanks to kirsty's efforts, our check in process was complete accurate and fast and the team at Dj Alexander are excellent, many thanks...
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Comment on agent fees
Good
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 11 107 46 7 0 10 1 3 5

Agent Fees

Available on request.
Last updated at 1:18 PM 25/07/2017 by allAgents

Complaints Procedure

Please contact us on 0141 333 1345.
Last updated at 1:18 PM 25/07/2017 by allAgents

Firm rankings


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Estate agents

Letting agents

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DJ Alexander Lettings - Edinburgh, EH3
Edinburgh
1 Wemyss Place, Edinburgh EH3 6DH
(162)
DJ Alexander Lettings - Glasgow, G5
Glasgow
The Loft, 60 Tradeston Street, Glasgow G5 8BH
(61)

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