DJ Alexander Lettings

3.92/5 rating 237 reviews
  • 63% valuation accuracy
  • 72% recommend
  • 78% fee satisfaction
  • Staff picture
    Donald McCabe
  • Staff picture
    Martin Urquhart
  • Staff picture
    Rob Trotter
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    Will
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    Melinda Illes
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    Kevin Fraser
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    Diane Harte
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    Neill Bukes
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    Patrick Cairns
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    Kirsty Leitch
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    David Alexander
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    Martyna Jablonska
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    Taylor French
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    Ashley Cooper
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    Graham Wilson
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    Molly Reekie
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    Nicholas Hammond
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    Laura McTaggart
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    Gregor McCrorie
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    Laura O'Donnell
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    Nicola Boyd
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    Joanne Pratt
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    Holly Harrison
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    Ellie McCallum
No description available.
DJ Alexander Lettings

www.djalexander.co.uk

Properties for Sale
Properties to Rent

“ Responsive & Proactive... ”

Sep 17,2018
Minithumbup
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Ben
By: 'Stockbridge landlord'
Sep 17,2018
0 people found
this helpful
**** Donna kept proactively in touch with us at the start of our experiences with DJ Alexander, as a landlord. Donna provided a helpful link with other staff to get requisite work actioned, and supported Ben in securing our relet as a new customer. Donna went ...
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Comment on agent fees
Fees are competitive
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By: Donna Baird
Sep 17, 2018
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Thank you for your lovely comments and I am delighted to hear you have been happy with your experience with us! It was a pleasure supporting you through the initial stages of your journey. Donna ...

“ Helpful member of staff... ”

Sep 10,2018
Minithumbup
By: 'Louise'
Sep 10,2018
1 people found
this helpful
I have been dealing with James though a checkout process and he has been excellent to deal with always keeping me up to date and very informative...
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Comment on agent fees
Same as others
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“ Brilliant Service... ”

Sep 06,2018
Minithumbup
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Ben
By: 'Hannah'
Sep 06,2018
0 people found
this helpful
I can't recommend Ben enough! He has been so helpful with finding us a tenant. He always kept me updated and is extremely pleasant to talk to. I have used a number of estate agencies in the past and DJ Alexander is by far ...
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“ Top Service... ”

Aug 28,2018
Minithumbup
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Laura O'Donnell
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Laura McTaggart
By: 'Cameron'
Aug 28,2018
0 people found
this helpful
Laura O'Donnell was very informative in letting us know about relevant properties in relation to our search criteria. As we had failed in our first attempt, she notified us about a second property which we were then successful with. Both Laura's were very ...
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Comment on agent fees
N/A
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“ Pathetic... ”

Aug 27,2018
Minithumbdown
By: 'Disappointed Tenant'
Aug 27,2018
1 people found
this helpful
Had nothing but issues with DJ's and can definitely say I will not be renting through them again. Disgusted with the lack of communication and time scale of getting things done, and also how pathetic they have been it's the difference in photo ...
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By: Dayle
Aug 27, 2018
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Hi, we are really sorry to hear you have had a bad experience as a tenant with DJ Alexander. If you would like to discuss your issues further, please get in contact with our Head of Customer Service via SteveRobbins@djalexander.co.uk and he would be more than happy to help. Thanks. ...

“ Letting my Flat... ”

Aug 16,2018
Minithumbup
By: 'Elspeth Orr'
Aug 16,2018
0 people found
this helpful
I have been really impressed with the service that I have received from D.J.Alexander in the past couple of months. From my very first meeting with Ben and Donna, I have found the agency to be professional, honest and efficient. Staff in the ...
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Comment on agent fees
I consider the fees to be good value, based on the service provided and in comparison with other Agents.
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By: Donna Baird
Aug 17, 2018
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Elspeth, I am delighted to hear how happy you have been with our service! It has been a real pleasure working with you and we wish you all the best in your new venture. Donna ...

“ steer clear... ”

Aug 06,2018
Minithumbdown
By: 'Steven'
Aug 06,2018
2 people found
this helpful
Would never let from this agency again. I was extremely unhappy with the check they conducted at the end of the tenancy - tried to claim I had damaged various items, which already had minor damage when I moved in just two months previously, and ...
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By: Steve Robbins
Aug 07, 2018
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Good afternoon Steven. If you would like to discuss this matter in further detail then please contact me directly on 0131 243 6760 or by email steve.robbins@djalexander.co.uk. We detail all of our findings in a report at the end of your tenancy and use this to demonstrate the work that is required to reinstate the property back to the highest standard for the next tenant. This level of detail we use in these reports is significant to demonstrate transparency in our decision making around the wor ...

“ Fantastic... ”

Aug 02,2018
Minithumbup
By: 'Oliver'
Aug 02,2018
1 people found
this helpful
Fantastic, professional experience from start to finish. My wife and I moved to Edinburgh for work, and the whole process with DJ Alexander was a breeze. Great communication from start to finish, and clear instructions on what we needed to do. Clear and reasonable pricing ...
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By: Rob Trotter
Aug 02, 2018
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Oliver I'm so pleased you found the experience good. It's not always easy making sure everything lines up perfectly for new people moving rented properties. Thank you for sharing your positive review and I hope you have many happy years in the property. Rob Trotter ASSOCIATE DIRECTOR ...

“ Moving in... ”

Jul 13,2018
Minithumbup
By: 'Phil'
Jul 13,2018
0 people found
this helpful
The move was very easy and they were extremely helpful in helping us negotiate a pet with the land lord. Chris went above and beyond."...
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“ Helpful and professional... ”

Jul 09,2018
Minithumbup
By: 'Emma'
Jul 09,2018
0 people found
this helpful
I've been really impressed by the helpfulness of all staff and the professional approach to all aspects of the process. It's hugely refreshing and reassuring - thank you!...
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“ All at DJ Alexander... ”

Jun 29,2018
Minithumbup
By: 'Jim'
Jun 29,2018
0 people found
this helpful
"i have ran a business for 30 years and i realise that most businesses suffer from some form of lack of effort or disfunction my own included i did not get any sense of that from dj alexander everyone was efficient and on top of ...
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N/A
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“ Avoid if you can... ”

Jun 27,2018
Minithumbdown
By: 'nooooope'
Jun 27,2018
3 people found
this helpful
In short, a terrible experience with a terrible agency, avoid them if you can. We left the flat in extremely good conditions (even better than we found it at the beginning), yet they still tried to rip us off claiming that they would have to ...
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By: Rob Trotter
Jun 27, 2018
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Hi I am really sorry to hear that you felt unfairly treated. We really do try to look after both our landlord's and our tenant's best interests when assessing dilapidations at the end of tenancies. It's always hard when negotiating between the two parties at the end of tenancies as their views and expectations can can often be totally opposing. I'm pleased you did get your full deposit back in the end and I am sure that our staff were acting in what they believed was a fair and reasonable ma ...

“ Responsive & friendly... ”

Jun 20,2018
Minithumbup
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Nicole Bancroft
By: 'LS'
Jun 20,2018
0 people found
this helpful
Nicole was very helpful in various ways - e.g., hurried to provide us with the lease which we needed asap for our son's school application. Also happy to help with even small requests after we'd moved in - e.g., to give ...
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“ Trying to Rent an apartment... ”

Jun 15,2018
Minithumbdown
By: 'Tom'
Jun 15,2018
2 people found
this helpful
I am an expat trying to find a property back home in Scotland to come home to and they have been useless. I have emailed them about multiple properties to rent and I have not so much as received an acknowledgement of my inquiry. How ...
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By: Steve Robbins
Jun 15, 2018
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Tom, i am very sorry we have not been back in touch with you sooner, please email me your details and i will have a member of the team look into how best we can help you. My email address is SteveRobbins@DJAlexander.co.uk or call me on 0131 243 6760. Kind regards Steve ...

“ Our new flat at Learmonth is lovely.... ”

Jun 08,2018
Minithumbup
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Joanne Pratt
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Gregor McCrorie
By: 'Spence Family'
Jun 08,2018
0 people found
this helpful
Our new flat at Learmonth is lovely. We will be very happy here Joanne and Gregor are both very skilled letting agents. They look after us like the true professionals they are. First class....
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Comment on agent fees
Fees are are good.
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“ DJ Alexander review... ”

May 30,2018
Minithumbup
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Graham Wilson
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Laura McTaggart
By: 'Ani'
May 30,2018
0 people found
this helpful
The whole process of viewing and application and right to the moment of handover of keys was very professionally managed. Both Graham and Laura were very helpful and went out of their way to facilitate a smooth entry for us. Overall a wonderful experience."...
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“ Well maintained flat.... ”

May 29,2018
Minithumbup
By: 'Jay'
May 29,2018
0 people found
this helpful
"You were always prompt in solving the issues within a week. Thank you very much for your service through our tenure."...
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“ Customer Service... ”

May 29,2018
Minithumbup
By: 'Fiona G'
May 29,2018
0 people found
this helpful
"I found the staff at DJ Alexander extremely professional and anyone that I have engaged with has very helpful. I would highly recommend DJA to others." Keep up the great work!...
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Comment on agent fees
Probably in line with the market.
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“ No confidence... ”

May 29,2018
Minithumbdown
By: 'No confidence'
May 29,2018
1 people found
this helpful
DJ Alexander has managed the letting out of my flat in Edinburgh...or maybe that should be 'not managed'. They have not addressed issues with a lack of cleanliness and property damage. They have given different information about various issues making me realise why you ...
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Comment on agent fees
usual
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By: Steve Robbins
Jun 01, 2018
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I am very sorry that we have not met with your expectations and would very much like the opportunity to discuss this in more detail with you. Please feel free to contact me on 0131 243 6760 or by email SteveRobbins@DJAlexander.co.uk. Kind regards Steve ...

“ Great to deal with... ”

May 29,2018
Minithumbup
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Will
By: 'Will'
May 29,2018
0 people found
this helpful
All staff dealt with very friendly. Gregor was great and so was Nicole who organized the Tenacy. Very professional and friendly...
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Comment on agent fees
Good
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“ Excellent property managenment... ”

May 23,2018
Minithumbup
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Rob Trotter
By: 'Ken Robertson, Melbourne.'
May 23,2018
0 people found
this helpful
I would like to recommend Rob Trotter and his support team who have looked after the letting and management of my property over the past 22 years while I have been overseas. Alexanders have been very proactive in advising me and have ensured almost 100% rental continuity ...
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Comment on agent fees
good
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“ Poor maintenance service... ”

May 14,2018
Minithumbdown
By: 'Dissatisfied tenant'
May 14,2018
2 people found
this helpful
DJ Alexanders is very good about arranging appointments when there is a maintenance item that the landlord needs to worry about such as annual gas checks. The opposite is true if there is a tenant service problem such as an appliance that does not work ...
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Comment on agent fees
NA
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By: Steve Robbins
May 21, 2018
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Hi, If you would like to discuss this matter further then please contact me directly. I would be happy to review your situation and would be grateful for some further insight into your issues. My email address is SteveRobbins@DJAlexander.co.uk. Kind regards, Steve ...

“ Excellent Service... ”

May 10,2018
Minithumbup
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Ashley Cooper
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Nicholas Hammond
By: 'Karen'
May 10,2018
0 people found
this helpful
I found the staff at D J Alexander very helpful and efficient, especially at the start when there was quite a lot of paperwork to do. The property was lovely, well looked after and the minor maintenance problems I had were dealt with straight away, ...
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Comment on agent fees
I knew what all the costs would be at the outset (rent and deposit). There were no hidden charges.
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“ Thank you to Graham and Rachel. Process was very slick."... ”

Apr 24,2018
Minithumbup
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Graham Wilson
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Rachel Barker
By: 'Gordon'
Apr 24,2018
0 people found
this helpful
Thank you to Graham and Rachel. Process was very slick. Good company to deal with. Would recommend to anyone thinking of using them...
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“ Avoid... ”

Apr 18,2018
Minithumbdown
By: 'Maria Willemsen'
Apr 18,2018
2 people found
this helpful
I used them to 'manage' my flat (I only have one) whilst I was living in England for a few years. Besides them finding me tenants, I was forever chasing them to sort things out. They are so big you never deal with the same ...
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Comment on agent fees
Fees were fine but given 'service' I wish i'd looked at other criteria when selecting.
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By: Steve Robbins
Apr 20, 2018
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Maria I was very sorry to read this review and would very much like the opportunity to discuss this in more detail with you. My telephone number is 0131 243 6760. Kind regards Steve Robbins Head of Customer Service ...

“ Not very professional... ”

Apr 17,2018
Minithumbdown
By: 'Rita'
Apr 17,2018
1 people found
this helpful
Would not deal with them again, they didn't send me the inventory list and now they telling me I should have chased them for the list, SO I should basically do your job then. Not very responsive if you have any issues with the ...
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By: Steve Robbins
Apr 20, 2018
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Rita, I was disappointed to read that you did not get the service you expected from D.J. Alexander and would very much like to discuss this in more detail. I can be contacted directly on 0131 243 6760. Kid regards Steve Robbins Head of Customer Service ...

“ Very good communication... ”

Apr 12,2018
Minithumbup
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Ellie McCallum
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Nicole Bancroft
By: 'Amazing and friendly staff'
Apr 12,2018
0 people found
this helpful
Ellie and Nicole were amazingly nice and very helpful and friendly and made myself and my partner feel very welcome and looked after us from start to finish...
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Comment on agent fees
Not sure
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“ Rent Flat... ”

Apr 04,2018
Minithumbup
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Gregor McCrorie
By: 'Stefano Landni'
Apr 04,2018
0 people found
this helpful
DJ Alexander staff was absolutely professional and more keen to individual customer-focussed service. I found a nice flat after viewing ten different ones, always with the same agent Gregor McCrorie, the most competent and available agent I have ever met. Thanka a lot!...
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“ VERY DISAPPOINTED... ”

Mar 27,2018
Minithumbdown
By: 'Irene'
Mar 27,2018
0 people found
this helpful
Yesterday I called and tried to secure the right to apply to a flat by putting a deposit or reservation fee down, however I was not allowed to. Then, we were given a viewing today, for which I had to arrange someone to cover me ...
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“ New Tenancy... ”

Mar 19,2018
Minithumbup
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Holly Harrison
By: 'Sean Gibson'
Mar 19,2018
0 people found
this helpful
Very helpful, friendly and professional staff. I like that all paperwork is sent and can be signed online - great service...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 11 113 49 7 0 10 1 3 5

Agent Fees

Available on request.
Last updated at 2:19 PM 30/10/2017 by allAgents

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents

Firm rankings


Overall

Estate agents

Letting agents

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DJ Alexander Lettings - Edinburgh, EH3
Edinburgh
1 Wemyss Place, Edinburgh EH3 6DH
(174)
DJ Alexander Lettings - Glasgow, G5
Glasgow
The Loft, 60 Tradeston Street, Glasgow G5 8BH
(62)

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