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    Martin Urquhart
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    Melinda Illes
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
1 people found
this helpful
"I dealt mainly with Gregor who was excellent. Very professional and courteous. Always responding swiftly to any query I had - a genuine guy. Must also mention Kevin Fraser and Donald McCabe who helped put together a quick move in date. Very happy with the service and thanks to all."...
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Was this helpful? Yes
Feb 25,2017
Minithumbup
By:
Feb 25,2017
0 people found
this helpful
Seamless, great service and advice, not only regarding my rental but help getting utility accounts set up, absolutely recommend and will definitely deal with them again...
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Comment on agent fees
Reasonable, and run a reduced deposit scheme which makes a huge difference
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Peter was very attentive and professional from start to finish. I would highly recommend him to anyone looking to buy or sell a property....
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Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
We weren't sure whether to rent out our flat (or sell it) so approached DJAlexander simply because we'd seen their boards locally. The professional, friendly and quick response from the get go was a winning factor in selecting them as managing agents. Their assessment of the rental potential proved accurate and Melinda also made practical suggestions about how best to present our flat for rent. As a new landlord I have probably been the worse mix of ignorant and demanding and Melinda has managed...
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Comment on agent fees
Entirely fair for the service levels provided.
Was this helpful? Yes
Feb 01,2017
Minithumbdown
By:
Feb 01,2017
6 people found
this helpful
Rude and incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out. Towards the end of my tenancy, they would arrive unnancouced to show potential tenants around. I work in a busy ward and was once called away to take an URGENT call. This was from an incredibly rude member of staff whom incorrectly accused me of not paying the rent that month. No apology at all when she realised her error. I twice asked where I was supposed to leave ...
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Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
Sold my flat with DJ and Chris Chalmers did a top job! Would gladly recommend DJ Alexander and Chris to anyone looking for a hassle free sale....
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Comment on agent fees
Good.
Was this helpful? Yes
Jan 28,2017
Minithumbdown
By:
Jan 28,2017
0 people found
this helpful
The staff at the D.J.Alexander establishment in Edinburgh went above and beyond to help me and my partner into our new accommodation, even around a busy holiday period and working within time restraints. I would like to specially commend Graham Wilson, who helped us both immensely during our move....
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Was this helpful? Yes
Jan 18,2017
Minithumbdown
By:
Jan 18,2017
7 people found
this helpful
Absolute joke of a letting agency. When we signed our rental agreement two years ago, DJ Alexander seemed great. They were very responsive and very helpful. Even after we moved in, every issue was dealt with within respectable delays. About six months ago however, things started going downhill, and fast. Emails went unanswered, and they never phoned back despite their promises to do so. Our friends who are currently renting with them have experienced the same issue, and spent a couple of w...
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Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Lee was very helpful. Both my sister and I have had an incredibly positive experience with the company, and would recommend this service to other people....
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Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Martyna was very helpful and provided excellent communication. We got a viewing for the property quickly and moved in quickly also which was a priority for us....
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Was this helpful? Yes
Dec 14,2016
Minithumbdown
By:
Dec 14,2016
4 people found
this helpful
DJ Alexanders let to completely inappropriate tenants, the flat was disgusting, damage to doors, walls, kitchen cabinets, poor repairs by their contractors, missing items and the list goes on, far beyond 'fair wear and tear'. If they had done a periodic inspection they would have picked up on these. There was no outgoing inspection done, the flat was not cleaned when vacated as I was advised it had been, resulting in a reduction in the proposed rental. Very poor service, there too big and...
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Was this helpful? Yes
By: Kevin Fraser
Dec 16, 2016
View all comments (1)
Dear Richie, I am sorry that you have been disappointed with the service that you received from us while acting as your managing agent. I would like to have the opportunity to look into the issues that you have raised in your review and to discuss it with you further. You can contact me directly on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you ...
Nov 08,2016
Minithumbdown
By:
Nov 08,2016
8 people found
this helpful
Seriously stay clear of this letting agent. Absolutely beyond a joke. Our boiler broke on a Friday evening a few weeks ago. Called the emergency number and they sent out a contractor who could not fix it, no other number provided and we were left for 6 days and nights without heating or hot water. We stayed at my parents which was far out of our way for 6 days and nights and finally the following Thursday the boiler was fixed by British gas who had the cheek to call me and ask for payment detail...
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Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
6 people found
this helpful
They are lucky I can not give them 0 star. The worst experience in 5 years of letting flats around the UK. The day we moved in, the flat was full of dust and chimney residuals. It took 3 months for them to get someone to clean it. After less than 1 year the roof in the living room caved in and fall on one of the sofa due to a crak well known by the agency and the landlord. We had to leave for weeks in the house while the refurbishment was carried on. We had to re-schedule our life to accommoda...
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Was this helpful? Yes
Oct 24,2016
Minithumbdown
By:
Oct 24,2016
5 people found
this helpful
We have just moved in to our 'fully furnished' flat which we are renting through Dj Alexander. We were very disappointed when we moved in to find that the flat was not fully furnished at all, there is no wardrope or place to store clothes at all in one of the bedrooms, just a bed and a bedside locker. There is also no bins in the kitchen, bathrooms, bedrooms, anywhere. There was no kettle microwave or toaster (we had been informed that there would be no kettle or microwave). There is no ironing ...
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Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
1 people found
this helpful
We used Chris to sell our flat. Not alone did he sell our flat but advised us while looking/bidding for our new home. Chris was very professional and pleasant to deal with and always kept us up to date with developments on the sale. He always gave us good honest advice. I would recommend using DJ Alexander and Chris to anyone selling their home....
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Was this helpful? Yes
Sep 24,2016
Minithumbdown
By:
Sep 24,2016
5 people found
this helpful
A very poor service. I am a landlord and rented my flat through Dj Alexanders, never again. I have let my flat on several occasions and sadly I've been let down every time, this was the last straw. I took my apartment back, after a perfect check-out report, sadly things were far from perfect. There's water damage on my kitchen cabinets where water has been allowed to stand and stagnate, this was put down to wear and tear. Trying to get contractors in and arange keys was a nightmare, this...
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Comment on agent fees
Too high
Was this helpful? Yes
By: Rob Trotter
Sep 27, 2016
View all comments (1)
Dear Sir/Madam I am very sorry to hear of your experience. I would be keen to look into this matter for you to see if we can help resolve any outstanding issues. Please contact me on RobTrotter@djalexander.co.uk ...
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
5 people found
this helpful
Absolutely terrible service. I have tried to view some of their properties - no luck. They always say that their enquires department is busy at the moment and they will call me back. I have never ever received a call back from them. This morning I once again phoned them to arrange a viewing...Same scenario - they say they will call me back. I told them I will hold as much as I have to so I can speak with anyone who can book a viewing for me. I was on hold for 25min. After that I was put through ...
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Comment on agent fees
na
Was this helpful? Yes
Aug 27,2016
Minithumbdown
By:
Aug 27,2016
3 people found
this helpful
I have come to end of my tenancy with DJ Alexander. Although I have not had many issues up until now and would say that I was in general pleased with the service, they have handled the process of handing in my notice to quit poorly. I have had to chase them up all through the process - initially told I should hand in the notice via sheriff as per their recommendation. When I contacted them to find out if it had been received, then told that in fact it had only ever been posted. I have been told ...
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Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Chris was absolutely fantastic. We live in the South of England and were selling a property in Glasgow. Communication was therefore vital. We only met Chris once to sign up for the sale but ever since then his support and communication were absolutely excellent. Emails and texts were responded to immediately with friendliness and professionalism. What more could we ask for? We would recommend Chris anyone selling through D J Alexander. Thank you Chris...
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Comment on agent fees
Perfectly fine
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
We recently sold our flat with DJ Alexanders, and Chris was our letting agent. From the very start, Chris proved to be extremely professional and approachable person coupled with excellent working knowledge of the property market. I was particularly impressed with his strong communication skills as he would provide regular updates about the sale of our flat and deal with any issues quickly and efficiently. In addition to this, he provided honest, realistic advice to best sell our property. I wou...
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Comment on agent fees
Competitive
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
We used Chris as we were aware he had sold some other properties in our building. He knew our building well and exactly what to set our price at. Would definitely recommend Chris, and DJ Alexander, as we wouldn't hesitate to use again for future house sales...
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Comment on agent fees
Structured well.
Was this helpful? Yes
Jun 28,2016
Minithumbdown
By:
Jun 28,2016
6 people found
this helpful
* I am a landlord and have rented out property for many years. I decided to use DJ ALEXANDER to rent out my own flat when I moved out of Edinburgh as in this instance I wasn't able to manage the letting myself. I believed DJ ALEXANDER would ensure that my flat which was freshly decorated and furnished with expensive furniture would be looked after. The tenants left me with a foot long rip in a new Laura Ashley leather sofa along with a dark water stain about the same size. For this DJ ALEXA...
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Comment on agent fees
Not worth the money
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
I found the agency very professional and efficient. Whoever I got on the phone was really polite and helpful. The whole procedure was very quick and smooth. I am really satisfied and I highly recommend DJ Alexander....
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Comment on agent fees
There was none
Was this helpful? Yes
Jun 09,2016
Minithumbdown
By:
Jun 09,2016
3 people found
this helpful
Never been treated as badly as by this agency in over 10 years renting properties in Scotland. So my shower has been disconnected for 10 days (it is only 6 working days but hey who needs showering over the weekend right?), I keep calling to get updates and the answer is always "the landlord would like another quote". But do not worry I am not going unwashed at the moment as it was advised by their maintenance department I am "doing like in the old days with a jug over the bath&quo...
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Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
Good service, very helpful whith all queries and administered the sale with minimum input from us....
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Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
David Waddell, Maintenance Dept helped me resolve a problem with the Insurance Co on my rented flat. David contacted said company and continued to monitor the changing circumstances over many months (protracted negotiations being due to Insurance Co dragging its heels). He kept me informed at every stage, and it's due to David's due diligence and sheer determination, that the company paid up in full, in my favour. A win for David, DJ's and ME....
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Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I would highly recommend this letting agent. Patrick has been very efficient getting back to me with any queries I have....
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Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
To move in to a beautiful flat so fast was greatly appreciated. The agency deal with every part of the move to a high standard....
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Was this helpful? Yes
May 04,2016
Minithumbup
By:
May 04,2016
0 people found
this helpful
The staff were very friendly in setting up the viewing and very happy to arrange placing the deposit down very quickly with ease. The moving in process was made was easy also and every was as expected and ready on time....
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Comment on agent fees
Reasonable fees for credit checks
Was this helpful? Yes
Apr 21,2016
Minithumbup
By:
Apr 21,2016
1 people found
this helpful
Melinda has been very helpful in her guidance about what was best in setting up my flats for rental. She has a good knowledge of the market in Edinburgh and her advice has helped to get the whole process moving very quickly and smoothly....
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Was this helpful? Yes
Mar 23,2016
Minithumbdown
By:
Mar 23,2016
10 people found
this helpful
If there was an option to select 0 starts, I would have chosen that! After an enthusiastic sales process, the minute I agreed to sign up with DJ Alexander, the problems started. And have been on-going and consistent for almost 4 years. Communication is non-existent, staff are unhelpful and never once return calls, processes for vetting tenants and for monitoring how my property is being looked after are completely ineffective and I've been charged for repairs that I did not authorise. ...
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Was this helpful? Yes
By: Kevin Fraser
Mar 23, 2016
View all comments (1)
I am very sorry to read that you are unhappy with the service that we provided you over the last 4 years. If you were available and happy to discuss some of these issues you faced I would be glad to hear from you, or if you can confirm the property this complaint refers to I will investigate this and come back to you. My direct dial is 0131 524 1337. Thank you, Kevin ...



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Agent Fees

Available on request.
Last updated at 4:16 PM 14/09/2015 by Natalie Summers

Complaints Procedure

Please contact us on 0141 333 1345.
Last updated at 4:16 PM 14/09/2015 by Natalie Summers

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Edinburgh
52-54 Dundas Street, Edinburgh EH3 6QZ
(90)
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49 Bath Street, Glasgow G2 2DL
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