• Martin Urquhart
    Martin Urquhart
  • Rob Trotter
    Rob Trotter
  • Chris Chalmers
    Chris Chalmers
  • Lee Hardy
    Lee Hardy
  • Peter Thompson
    Peter Thompson
  • Melinda Illes
    Melinda Illes
  • Megan Casey
    Megan Casey
  • claim your profile
    Kevin Fraser
  • claim your profile
    Diane Harte
  • Neill Bukes
    Neill Bukes
  • claim your profile
    Claire Burns
  • claim your profile
    Patrick Cairn
  • claim your profile
    Kirsty Leitch
  • claim your profile
    Fiona Bryce
  • claim your profile
    David Alexander
No description available.
Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
0 people found
this helpful
"I dealt mainly with Gregor who was excellent. Very professional and courteous. Always responding swiftly to any query I had - a genuine guy. Must also mention Kevin Fraser and Donald McCabe who helped put together a quick move in date. Very happy with the service and thanks to all."...
read full review
Was this helpful? Yes
Nov 08,2016
Minithumbdown
By:
Nov 08,2016
4 people found
this helpful
Seriously stay clear of this letting agent. Absolutely beyond a joke. Our boiler broke on a Friday evening a few weeks ago. Called the emergency number and they sent out a contractor who could not fix it, no other number provided and we were left for 6 days and nights without heating or hot water. We stayed at my parents which was far out of our way for 6 days and nights and finally the following Thursday the boiler was fixed by British gas who had the cheek to call me and ask for payment detail...
read full review
Was this helpful? Yes
Oct 28,2016
Minithumbdown
By:
Oct 28,2016
2 people found
this helpful
They are lucky I can not give them 0 star. The worst experience in 5 years of letting flats around the UK. The day we moved in, the flat was full of dust and chimney residuals. It took 3 months for them to get someone to clean it. After less than 1 year the roof in the living room caved in and fall on one of the sofa due to a crak well known by the agency and the landlord. We had to leave for weeks in the house while the refurbishment was carried on. We had to re-schedule our life to accommoda...
read full review
Was this helpful? Yes
Oct 24,2016
Minithumbdown
By:
Oct 24,2016
2 people found
this helpful
We have just moved in to our 'fully furnished' flat which we are renting through Dj Alexander. We were very disappointed when we moved in to find that the flat was not fully furnished at all, there is no wardrope or place to store clothes at all in one of the bedrooms, just a bed and a bedside locker. There is also no bins in the kitchen, bathrooms, bedrooms, anywhere. There was no kettle microwave or toaster (we had been informed that there would be no kettle or microwave). There is no ironing ...
read full review
Was this helpful? Yes
Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
We used Chris to sell our flat. Not alone did he sell our flat but advised us while looking/bidding for our new home. Chris was very professional and pleasant to deal with and always kept us up to date with developments on the sale. He always gave us good honest advice. I would recommend using DJ Alexander and Chris to anyone selling their home....
read full review
Was this helpful? Yes
Sep 24,2016
Minithumbdown
By:
Sep 24,2016
2 people found
this helpful
A very poor service. I am a landlord and rented my flat through Dj Alexanders, never again. I have let my flat on several occasions and sadly I've been let down every time, this was the last straw. I took my apartment back, after a perfect check-out report, sadly things were far from perfect. There's water damage on my kitchen cabinets where water has been allowed to stand and stagnate, this was put down to wear and tear. Trying to get contractors in and arange keys was a nightmare, this...
read full review
Comment on agent fees
Too high
Was this helpful? Yes
By: Rob Trotter
Sep 27, 2016
View all comments (1)
Dear Sir/Madam I am very sorry to hear of your experience. I would be keen to look into this matter for you to see if we can help resolve any outstanding issues. Please contact me on RobTrotter@djalexander.co.uk....
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
3 people found
this helpful
Absolutely terrible service. I have tried to view some of their properties - no luck. They always say that their enquires department is busy at the moment and they will call me back. I have never ever received a call back from them. This morning I once again phoned them to arrange a viewing...Same scenario - they say they will call me back. I told them I will hold as much as I have to so I can speak with anyone who can book a viewing for me. I was on hold for 25min. After that I was put through ...
read full review
Comment on agent fees
na
Was this helpful? Yes
Aug 27,2016
Minithumbdown
By:
Aug 27,2016
1 people found
this helpful
I have come to end of my tenancy with DJ Alexander. Although I have not had many issues up until now and would say that I was in general pleased with the service, they have handled the process of handing in my notice to quit poorly. I have had to chase them up all through the process - initially told I should hand in the notice via sheriff as per their recommendation. When I contacted them to find out if it had been received, then told that in fact it had only ever been posted. I have been told ...
read full review
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Chris was absolutely fantastic. We live in the South of England and were selling a property in Glasgow. Communication was therefore vital. We only met Chris once to sign up for the sale but ever since then his support and communication were absolutely excellent. Emails and texts were responded to immediately with friendliness and professionalism. What more could we ask for? We would recommend Chris anyone selling through D J Alexander. Thank you Chris...
read full review
Comment on agent fees
Perfectly fine
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
We recently sold our flat with DJ Alexanders, and Chris was our letting agent. From the very start, Chris proved to be extremely professional and approachable person coupled with excellent working knowledge of the property market. I was particularly impressed with his strong communication skills as he would provide regular updates about the sale of our flat and deal with any issues quickly and efficiently. In addition to this, he provided honest, realistic advice to best sell our property. I wou...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
We used Chris as we were aware he had sold some other properties in our building. He knew our building well and exactly what to set our price at. Would definitely recommend Chris, and DJ Alexander, as we wouldn't hesitate to use again for future house sales...
read full review
Comment on agent fees
Structured well.
Was this helpful? Yes
Jun 28,2016
Minithumbdown
By:
Jun 28,2016
2 people found
this helpful
* I am a landlord and have rented out property for many years. I decided to use DJ ALEXANDER to rent out my own flat when I moved out of Edinburgh as in this instance I wasn't able to manage the letting myself. I believed DJ ALEXANDER would ensure that my flat which was freshly decorated and furnished with expensive furniture would be looked after. The tenants left me with a foot long rip in a new Laura Ashley leather sofa along with a dark water stain about the same size. For this DJ ALEXA...
read full review
Comment on agent fees
Not worth the money
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
I found the agency very professional and efficient. Whoever I got on the phone was really polite and helpful. The whole procedure was very quick and smooth. I am really satisfied and I highly recommend DJ Alexander....
read full review
Comment on agent fees
There was none
Was this helpful? Yes
Jun 09,2016
Minithumbdown
By:
Jun 09,2016
1 people found
this helpful
Never been treated as badly as by this agency in over 10 years renting properties in Scotland. So my shower has been disconnected for 10 days (it is only 6 working days but hey who needs showering over the weekend right?), I keep calling to get updates and the answer is always "the landlord would like another quote". But do not worry I am not going unwashed at the moment as it was advised by their maintenance department I am "doing like in the old days with a jug over the bath&quo...
read full review
Was this helpful? Yes
May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
Good service, very helpful whith all queries and administered the sale with minimum input from us....
read full review
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
David Waddell, Maintenance Dept helped me resolve a problem with the Insurance Co on my rented flat. David contacted said company and continued to monitor the changing circumstances over many months (protracted negotiations being due to Insurance Co dragging its heels). He kept me informed at every stage, and it's due to David's due diligence and sheer determination, that the company paid up in full, in my favour. A win for David, DJ's and ME....
read full review
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I would highly recommend this letting agent. Patrick has been very efficient getting back to me with any queries I have....
read full review
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
To move in to a beautiful flat so fast was greatly appreciated. The agency deal with every part of the move to a high standard....
read full review
Was this helpful? Yes
May 04,2016
Minithumbup
By:
May 04,2016
0 people found
this helpful
The staff were very friendly in setting up the viewing and very happy to arrange placing the deposit down very quickly with ease. The moving in process was made was easy also and every was as expected and ready on time....
read full review
Comment on agent fees
Reasonable fees for credit checks
Was this helpful? Yes
Apr 21,2016
Minithumbup
By:
Apr 21,2016
1 people found
this helpful
Melinda has been very helpful in her guidance about what was best in setting up my flats for rental. She has a good knowledge of the market in Edinburgh and her advice has helped to get the whole process moving very quickly and smoothly....
read full review
Was this helpful? Yes
Mar 23,2016
Minithumbdown
By:
Mar 23,2016
7 people found
this helpful
If there was an option to select 0 starts, I would have chosen that! After an enthusiastic sales process, the minute I agreed to sign up with DJ Alexander, the problems started. And have been on-going and consistent for almost 4 years. Communication is non-existent, staff are unhelpful and never once return calls, processes for vetting tenants and for monitoring how my property is being looked after are completely ineffective and I've been charged for repairs that I did not authorise. ...
read full review
Was this helpful? Yes
By: Kevin Fraser
Mar 23, 2016
View all comments (1)
I am very sorry to read that you are unhappy with the service that we provided you over the last 4 years. If you were available and happy to discuss some of these issues you faced I would be glad to hear from you, or if you can confirm the property this complaint refers to I will investigate this and come back to you. My direct dial is 0131 524 1337. Thank you, Kevin....
Feb 11,2016
Minithumbup
By:
Feb 11,2016
1 people found
this helpful
We bought our flat through DJ Alexander agent, Christopher Chalmers, who did a first class job, he was great at communicating and was helpful throughout. He was highly knowledgable on all aspects of the purchase process, he made the whole thing seamless and he was a pleasure to deal with. We are very happy with the service provided by DJ Alexander, and specifically by Christopher....
read full review
Was this helpful? Yes
Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
Have been more than happy with the service provided DJA (especially Rob Trotter). I emailed a first enquiry at around 8AM one morning and within 20 minutes Rob was on the phone and, the first thing that struck me was his enthusiasm. This is my first experience of renting out a property and as I was moving away a priority for me was having an agent I felt I could trust. Rob has a great personality, is straight talking and really knows his business. Rob has made this process easy for me and has al...
read full review
Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
2 people found
this helpful
I have had two dealings with Lee and on both occasions found him to be extremely helpful and a great asset to the company. He was very helping finding me the right flat, and making great suggestions. All questions are answered very quick via email and he is always happy to help. I would happily recommend him and DJ alexander to anyone....
read full review
Was this helpful? Yes
Aug 31,2015
Minithumbup
By:
Aug 31,2015
0 people found
this helpful
I have made contact with my agent and am delighted to report that thanks to a fairly new member of staff (Diane Harte) I have renewed faith in my agent. I had problems with some maintenance issues in my rental property and thanks to Diane, I had a visit from the builder who did an excellent job and all with minimum upheaval to me....
read full review
Was this helpful? Yes
Jul 31,2015
Minithumbup
By:
Jul 31,2015
1 people found
this helpful
I have been very impressed with the the way in which Melinda Iles has managed my property. From the outset she was extremely professional and efficient. It look less than 4 weeks for my property to be let from that date of me purchasing the property to a tenant moving in. I am a busy working mother and Melinda was proactive and attended to everything that needed to be done and just took care of things for me. This was fantastic. Also Melinda was helpful in guiding me through the process as I ha...
read full review
Was this helpful? Yes
Jul 11,2015
Minithumbdown
By:
Jul 11,2015
5 people found
this helpful
Since moving into the property we have had a multitude of problems. Issues that could be resolved with the right professional easily ie plumber, joiner, electrician but there is so much procrastinating and "fobbing off" by all members of staff that I have come across so far that the service nothing short of shambolic. Fitted wardrobe doors were hanging off, windows didn't open (painted shut), kitchen floor isn't fitted properly. Flat was supposedly "professionally" cleaned ...
read full review
Was this helpful? Yes
By: Kevin
Jul 14, 2015
View all comments (1)
Dear Claire, I am disappointed to read that you have been unhappy with the service you have received from our office since you moved into the property you are currently renting. I would like if possible to try and resolve some of the outstanding issues for you and would like to discuss this with you as soon as possible. Please call me on 0131 524 1337 or email me directly at kevinfraser@djalexander.co.uk so that we can discuss this further. Thanks....
May 15,2015
Minithumbdown
By:
May 15,2015
4 people found
this helpful
It's been two weeks without a working washing machine and it looks set to be even longer. The problem had to be reported twice before they acted and rarely when they say they will call you back do they actually follow through. The staff are really unhelpful and their head of repairs (Claire) is really quite rude. I've just finished a telephone conversation with Claire who pointed out it has not been two weeks without a washing machine because they only count working days! How many of you only co...
read full review
Was this helpful? Yes
By: Rob Trotter
May 22, 2015
View all comments (1)
Dear Steve, We are sorry that your washing machine took so long to repair. Frustratingly the part took much longer to arrive than expected which we appreciate has been most inconvenient. Some of this delay was due to the supplier and the engineer not working at weekends which meant loosing additional days. Although we did offer to lend you a temporary washing machine for the weekend, we accept that having an extended period without the machine must have been very annoying. After the part a....
Mar 31,2015
Minithumbdown
By:
Mar 31,2015
5 people found
this helpful
Having been a loyal customer of DJA's since Dec'08 until Jun'14 I'm afraid I shall be trying alternatives in the future if I need to let my property again. When everything was ticking along and they were receiving their double figure agency commission for little to zero effort it was all roses. As soon as you actually need them to do something this is where you begin to see the cracks; poor quality check-in & check-out reports, tenant damage overlooked or put down to 'wear and tear', etc. Th...
read full review
Comment on agent fees
Given the amount of fees paid over the years I really expected a better quality of service when needed.
Was this helpful? Yes
Mar 20,2015
Minithumbup
By:
Mar 20,2015
0 people found
this helpful
After a pretty miserable experience using a large well known West of Scotland letting agent to manage my flat in Glasgow I decided to change letting agent and try DJ ALEXANDER . I was very keen to raise the profile of my property and the standard of tenant placed within it and had been encouraged by the standard of properties on DJ Alexander's books . I made an appointment with LEE HARDY who promptly came out to my flat after I had refurbished it and he explained how DJ's would market the flat...
read full review
Comment on agent fees
Was offered a discount on the management fee and the marketing fee was waived for us .
Was this helpful? Yes
Mar 18,2015
Minithumbup
By:
Mar 18,2015
0 people found
this helpful
My wife and I recently decided to re-locate to Edinburgh from England. Having previously rented through D J Alexander in Edinburgh, and being more than satisfied with the professionalism of the agency first time around, we knew that by contacting DJA that they would spare no effort to find us a property that met most, if not all, of our criteria. And that is precisely what happened. So, if you're looking to rent in Edinburgh, and doing business with polite and professional people, there's onl...
read full review
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 7 51 29 4 0 8 0 3 3

Job vacancies

Please see a list of jobs available

Agent Fees

Available on request.
Last updated at 4:16 PM 14/09/2015 by Natalie Summers

Complaints Procedure

Please contact us on 0141 333 1345.
Last updated at 4:16 PM 14/09/2015 by Natalie Summers

Firm rankings



Edinburgh
52-54 Dundas Street, Edinburgh EH3 6QZ
(84)
Glasgow
49 Bath Street, Glasgow G2 2DL
(50)

Make an Enquiry




.