DJ Alexander Lettings

158 reviews 3.9 /5 rating
  • % valuation accuracy
  • 71% recommend
  • 70% fee satisfaction
  • Martin Urquhart
    Martin Urquhart
  • Rob Trotter
    Rob Trotter
  • Chris Chalmers
    Chris Chalmers
  • Lee Hardy
    Lee Hardy
  • Peter Thompson
    Peter Thompson
  • Melinda Illes
    Melinda Illes
  • Megan Casey
    Megan Casey
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    Kevin Fraser
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    Diane Harte
  • Neill Bukes
    Neill Bukes
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    Claire Burns
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    Patrick Cairn
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    Kirsty Leitch
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    Fiona Bryce
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    David Alexander
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    Martyna
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    Taylor French
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    ashley cooper
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    Graham Wilson
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    Molly Reekie
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    nicholas hammond
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    laura mctaggart
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    Craig Barrie
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Properties for sale
properties for rent (205)
May 10,2017
Minithumbup
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nicholas hammond
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May 10,2017
0 people found
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Hats off to Nick Hammond who definitely went the extra mile to arrange the let in record time. Outstandingly helpful....
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May 01,2017
Minithumbup
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Molly Reekie
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Craig Barrie
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May 01,2017
1 people found
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I would definitely recommend DJ Alexander for several reasons. My property manager, Craig Barrie was extremely helpful during the entire process. The inventory and the overall tenancy process was smooth and clean. After I move, the follow up of the agency is constant, always looking to improve my conditions....
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Apr 26,2017
Minithumbup
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Apr 26,2017
0 people found
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Thank you for always being available and making my move from another country as smooth as possible :) It was a reassuring experience....
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Good
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Apr 20,2017
Minithumbup
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Apr 20,2017
0 people found
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Staff were incredibly efficient and friendly, helping me ease into the Scottish system without difficulty... it was an absolute pleasure dealing with them and I highly recommend DJ Alexander....
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Apr 19,2017
Minithumbup
Lee Hardy
Lee Hardy
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Apr 19,2017
0 people found
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We are very pleased with the service from the DJ Alexander team, Lee Hardy especially has been very professional and helpful throughout the whole process....
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Apr 19,2017
Minithumbup
Chris Chalmers
Chris Chalmers
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Apr 19,2017
0 people found
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Craig was very helpful and got the marketing material out quickly. We had views at the property within 24hours and an offer which was accepted within 72 hours so all in all very happy with the service provided ....
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good
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Apr 17,2017
Minithumbdown
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Apr 17,2017
1 people found
this helpful
I came to DJ Alexander with high hopes as I had been let down by several previous letting agencies in Edinburgh in the past. However, now I can add DJ Alexander onto that unfortunate list. Firstly, I had only been at my property for a year before they increased the rent (rent which I had actually optionally increased in order to secure the flat in the first place) which meant that my rent had increased in price by £70 per month within one year in comparison to the original listing. Had ...
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Comment on agent fees
Told me they would charge me £350 to change a name on a contract! Awful.
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By: Rob Trotter
Apr 24, 2017
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Dear Miranda I am genuinely sorry that you feel as though you have been unfairly treated. We are basing our dilapidation assessment on the photographic check-in report and the final inspection carried out when you vacated. We were disappointed with the condition the property was left in after you moved out. I do acknowledge that you encountered problems with your boiler during your tenancy and we have asked the owner of the property if they would be willing to offer you any compensation fo ...
Apr 13,2017
Minithumbup
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ashley cooper
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Taylor French
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Apr 13,2017
1 people found
this helpful
A big thanks to Ashley Cooper for her professionalism as well as her colleague Taylor. They were very helpfull and polite....
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Apr 05,2017
Minithumbup
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Apr 05,2017
0 people found
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I had never rented before and your firm made the process easy for me. Everyone I have come in contact with has been helpful and pleasant. All problems that I have encountered in the first few days have been efficiently and quickly dealt with. Thanks, Penny...
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Mar 29,2017
Minithumbup
Chris Chalmers
Chris Chalmers
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Mar 29,2017
0 people found
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Chris helped me to sell my flat in Q12017. I found him to be very helpful and always thinking of new ways to promote extra interest in my apartment to potential sellers. He also kept me up to date regularly so I was always aware of how things were going. I would certainly recommend DJ Alexander and Chris to a person selling their home or buying another....
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Mar 24,2017
Minithumbup
Neill Bukes
Neill Bukes
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Mar 24,2017
0 people found
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This is the second time that DJ Alexander will manage my property. I am more than happy with their services. They are very professional. In particular I would like to emphasise the terrific advice I received from Neill Burke with the Deco and presentation of the flat. I highly recommended DJ services....
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Mar 14,2017
Minithumbup
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Craig Barrie
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Mar 14,2017
1 people found
this helpful
I have literally been telling my friends how great the moving process has been with DJ Alexander, specifically with our property manager Craig who could not have been more helpful and friendly throughout. The application process was quick and straightforward and the online portal by which all of the necessary information is collected made everything so easy. We love our new home, thank you!...
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Mar 03,2017
Minithumbdown
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Mar 03,2017
3 people found
this helpful
THIS COMMENT WAS MADE OF THE GLASGOW OFFICE BUT I CONCUR, "Incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out." We had 2 professional cleaners clean the house and left it in better condition than when we moved in. If you do rent from them inspect their move in report. They will take every opportunity to claim the damage deposit. Our professional cleaner noted DJ has a reputation for claiming the deposit regardless if the stat...
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By: Kevin Fraser
Mar 07, 2017
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Dear Canadain, I am sorry that you are unhappy about how the tenancy you had with us was handled when you vacated at the end of your lease agreement, can you confirm the address so that I can investigate this further for you? In order for us to claim any funds from a tenants deposit for cleaning (or anything for that matter) we must show sufficient evidence to illustrate that without doubt the claim is justifiable. Safe Deposit Scotland will not award costs in our favour without sufficie ...
Mar 02,2017
Minithumbdown
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Mar 02,2017
3 people found
this helpful
I am really disapponted with Dj Alexander, especially with Craig Barrie! He phone me that my application was accepted at one property, asked me to pay the deposit and then phone me again to cancel everything. I lost 2 properties with him and I haven't got my money back yet, it's been two days already!! Never recemend Dj Alexander!!...
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Comment on agent fees
Very bad
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By: Kevin Fraser
Mar 06, 2017
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Dear Andreea, I am very sorry that you have been dissapointed with the service you have received from us in relation to your application to rent a property through us. I have looked into this matter and have been advised that the landlord of the property you applied for, changed their minds regarding your pet living in the flat after you had paid the holding deposit. We must act on the landlords instruction and notified you of this decision immediately. All refunds take 3 days to process t ...
Feb 25,2017
Minithumbup
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nicholas hammond
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laura mctaggart
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Feb 25,2017
0 people found
this helpful
Seamless, great service and advice, not only regarding my rental but help getting utility accounts set up, absolutely recommend and will definitely deal with them again...
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Comment on agent fees
Reasonable, and run a reduced deposit scheme which makes a huge difference
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Feb 15,2017
Minithumbup
Peter Thompson
Peter Thompson
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Feb 15,2017
0 people found
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Peter was very attentive and professional from start to finish. I would highly recommend him to anyone looking to buy or sell a property....
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Feb 14,2017
Minithumbup
Melinda Illes
Melinda Illes
Rob Trotter
Rob Trotter
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Feb 14,2017
0 people found
this helpful
We weren't sure whether to rent out our flat (or sell it) so approached DJAlexander simply because we'd seen their boards locally. The professional, friendly and quick response from the get go was a winning factor in selecting them as managing agents. Their assessment of the rental potential proved accurate and Melinda also made practical suggestions about how best to present our flat for rent. As a new landlord I have probably been the worse mix of ignorant and demanding and Melinda has managed...
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Comment on agent fees
Entirely fair for the service levels provided.
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Feb 01,2017
Minithumbdown
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Feb 01,2017
9 people found
this helpful
Rude and incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out. Towards the end of my tenancy, they would arrive unnancouced to show potential tenants around. I work in a busy ward and was once called away to take an URGENT call. This was from an incredibly rude member of staff whom incorrectly accused me of not paying the rent that month. No apology at all when she realised her error. I twice asked where I was supposed to leave ...
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Jan 30,2017
Minithumbup
Chris Chalmers
Chris Chalmers
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Jan 30,2017
0 people found
this helpful
Sold my flat with DJ and Chris Chalmers did a top job! Would gladly recommend DJ Alexander and Chris to anyone looking for a hassle free sale....
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Comment on agent fees
Good.
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Jan 28,2017
Minithumbdown
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Graham Wilson
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Molly Reekie
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Jan 28,2017
0 people found
this helpful
The staff at the D.J.Alexander establishment in Edinburgh went above and beyond to help me and my partner into our new accommodation, even around a busy holiday period and working within time restraints. I would like to specially commend Graham Wilson, who helped us both immensely during our move....
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Jan 18,2017
Minithumbdown
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Jan 18,2017
9 people found
this helpful
Absolute joke of a letting agency. When we signed our rental agreement two years ago, DJ Alexander seemed great. They were very responsive and very helpful. Even after we moved in, every issue was dealt with within respectable delays. About six months ago however, things started going downhill, and fast. Emails went unanswered, and they never phoned back despite their promises to do so. Our friends who are currently renting with them have experienced the same issue, and spent a couple of w...
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Jan 18,2017
Minithumbup
Lee Hardy
Lee Hardy
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Jan 18,2017
0 people found
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Lee was very helpful. Both my sister and I have had an incredibly positive experience with the company, and would recommend this service to other people....
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Jan 09,2017
Minithumbup
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Martyna
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Jan 09,2017
0 people found
this helpful
Martyna was very helpful and provided excellent communication. We got a viewing for the property quickly and moved in quickly also which was a priority for us....
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Dec 14,2016
Minithumbdown
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Dec 14,2016
5 people found
this helpful
DJ Alexanders let to completely inappropriate tenants, the flat was disgusting, damage to doors, walls, kitchen cabinets, poor repairs by their contractors, missing items and the list goes on, far beyond 'fair wear and tear'. If they had done a periodic inspection they would have picked up on these. There was no outgoing inspection done, the flat was not cleaned when vacated as I was advised it had been, resulting in a reduction in the proposed rental. Very poor service, there too big and...
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By: Kevin Fraser
Dec 16, 2016
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Dear Richie, I am sorry that you have been disappointed with the service that you received from us while acting as your managing agent. I would like to have the opportunity to look into the issues that you have raised in your review and to discuss it with you further. You can contact me directly on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you ...
Nov 08,2016
Minithumbdown
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Nov 08,2016
9 people found
this helpful
Seriously stay clear of this letting agent. Absolutely beyond a joke. Our boiler broke on a Friday evening a few weeks ago. Called the emergency number and they sent out a contractor who could not fix it, no other number provided and we were left for 6 days and nights without heating or hot water. We stayed at my parents which was far out of our way for 6 days and nights and finally the following Thursday the boiler was fixed by British gas who had the cheek to call me and ask for payment detail...
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Oct 28,2016
Minithumbup
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Oct 28,2016
1 people found
this helpful
"I dealt mainly with Gregor who was excellent. Very professional and courteous. Always responding swiftly to any query I had - a genuine guy. Must also mention Kevin Fraser and Donald McCabe who helped put together a quick move in date. Very happy with the service and thanks to all."...
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Oct 28,2016
Minithumbdown
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Oct 28,2016
7 people found
this helpful
They are lucky I can not give them 0 star. The worst experience in 5 years of letting flats around the UK. The day we moved in, the flat was full of dust and chimney residuals. It took 3 months for them to get someone to clean it. After less than 1 year the roof in the living room caved in and fall on one of the sofa due to a crak well known by the agency and the landlord. We had to leave for weeks in the house while the refurbishment was carried on. We had to re-schedule our life to accommoda...
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Oct 24,2016
Minithumbdown
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Oct 24,2016
5 people found
this helpful
We have just moved in to our 'fully furnished' flat which we are renting through Dj Alexander. We were very disappointed when we moved in to find that the flat was not fully furnished at all, there is no wardrope or place to store clothes at all in one of the bedrooms, just a bed and a bedside locker. There is also no bins in the kitchen, bathrooms, bedrooms, anywhere. There was no kettle microwave or toaster (we had been informed that there would be no kettle or microwave). There is no ironing ...
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Sep 28,2016
Minithumbup
Chris Chalmers
Chris Chalmers
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Sep 28,2016
1 people found
this helpful
We used Chris to sell our flat. Not alone did he sell our flat but advised us while looking/bidding for our new home. Chris was very professional and pleasant to deal with and always kept us up to date with developments on the sale. He always gave us good honest advice. I would recommend using DJ Alexander and Chris to anyone selling their home....
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Sep 24,2016
Minithumbdown
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Sep 24,2016
6 people found
this helpful
A very poor service. I am a landlord and rented my flat through Dj Alexanders, never again. I have let my flat on several occasions and sadly I've been let down every time, this was the last straw. I took my apartment back, after a perfect check-out report, sadly things were far from perfect. There's water damage on my kitchen cabinets where water has been allowed to stand and stagnate, this was put down to wear and tear. Trying to get contractors in and arange keys was a nightmare, this...
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Comment on agent fees
Too high
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By: Rob Trotter
Sep 27, 2016
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Dear Sir/Madam I am very sorry to hear of your experience. I would be keen to look into this matter for you to see if we can help resolve any outstanding issues. Please contact me on RobTrotter@djalexander.co.uk ...



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Last updated at 1:22 PM 07/08/2015 by Natalie Summers

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 1:22 PM 07/08/2015 by Natalie Summers

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DJ Alexander Lettings - Edinburgh, , EH3
Edinburgh
52-54 Dundas Street, Edinburgh EH3 6QZ
(101)
DJ Alexander Lettings - Glasgow, , G2
Glasgow
49 Bath Street, Glasgow G2 2DL
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