D B Roberts & Partners

2.50/5 rating 28 reviews
  • 30% valuation accuracy
  • 39% recommend
  • 40% fee satisfaction
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    Sue deane
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    Steve dunham
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    Jo edwards
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    sam key
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    Lizzie Kelly
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    Jamie Adams
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    tracey butler
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    Tim Holmes
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    Adam Howell
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    Rebecca
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    Lisa Edwards
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    Jodie last name
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    Jamie last name
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    Alison
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    Andrea Scott
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    Sarah
Sales and Letting agent with branches across Shropshire, Staffordshire and The West Midlands.
 
Website not available Properties for sale
Properties for rent
Sep 05,2017
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Sarah
By: 'Har'
Sep 05,2017
0 people found
this helpful
Very bad staff!!!! They don't comunicate at all! No phone calls before meeting to confirm, they don't tell you for the begging all the procedure! They don't inspect the house with you! My ex. I was in my new property and surprise!! The door it was loocked, didnt work properly, all my prepay card for electricity and gas wore canceled. I lost till new a day only try to sort it out this think. They didnt tell me for the beggining that my guarantor need to come with me to sign the document and she c...
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Mar 28,2017
Minithumbdown
By: 'Jay26'
Mar 28,2017
1 people found
this helpful
If I had the option to give 0 stars I would as they are the worst estate agents I've ever dealt with!! I would never recommend these to anyone and would tell any one who's considering these to avoid. We kept our rented house in excellent condition but now we have left fb Roberts to rent with another Estate agents, they are trying to find the smallest things so we don't receive our tenancy deposit back. Simply dreadful!...
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Mar 28,2017
Minithumbdown
By: 'Jay26'
Mar 28,2017
0 people found
this helpful
If I had the option to give 0 stars I would as they are the worst estate agents I've ever dealt with!! I would never recommend these to anyone and would tell any one who's considering these to avoid. We kept our rented house in excellent condition but now we have left fb Roberts to rent with another Estate agents, they are trying to find the smallest things so we don't receive our tenancy deposit back. Simply dreadful!...
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Feb 18,2017
Minithumbup
By: 'Happy to be gone'
Feb 18,2017
3 people found
this helpful
Letting from Db Roberts has been a terrible experience. Staff are rude and incompetent. Any issues with the property took weeks to be looked at and repeated phone calls only for them to not fix issues correctly. I had two inspections and named several issues only for them to say "oh the landlord doesn't want to pay to have the work done". Finally after having a leaking boiler for three weeks without them coming to fix it(and I mean seriously leaking) I decided to leave and then find o...
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Comment on agent fees
Same as any other
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Nov 30,2016
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Jamie Adams
By: 'Mark Yarnall'
Nov 30,2016
0 people found
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I've personally been dealing with Jamie Adams now for the past 3 years , if it's investing or buying a property you require this is the guy to deal with , Jamie knows the market and his advice is very honest and well worth taking .Look forward to dealing with Jamie in the very near future ....
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Comment on agent fees
Very good
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Sep 13,2016
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Alison
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Andrea Scott
By: 'Modern day hoodlums'
Sep 13,2016
0 people found
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If selling or buying house do not involve with this estate agents. They associate with dishonest persons and are collusive. We found them to be threatening and abusive. They pass on confidential information. So bad they are nearly funny....
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Unknown
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Nov 01,2014
Minithumbdown
By: 'Lisa Davenport'
Nov 01,2014
0 people found
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Omg I am glad I am not seeing my house with this real estate agents. We had beening trying to see a property for 3 weeks & when we eventually got a confirmed appointment no one showed up, I rang themand it was not in there book, as it was they could only few a Saturdays. We feel so sorry for the vendor I would like to know if they there selling my property...Do not use them is all I can say...
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What agent could do to change your mind?
Your should be ashamed of the way you do businesse
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Oct 15,2014
Minithumbup
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Jodie last name
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Jamie last name
By: 'DavidS'
Oct 15,2014
0 people found
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We asked 3 agents to view the property we were selling. Of the 3, D B Roberts valued it at £10K more than the other 2 and their fees were £1,325 and £1,825 respectively + VAT less than the other 2. (OK they were doing a special offer !). We had several viewings, all seemed genuine buyers and after 7 weeks and a couple of unacceptable offers we had an offer of the asking price (which, remember, was £10K more than the other 2 had suggested). The staff (Jodie and Jamie) kept...
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Comment on agent fees
Considerably less than the other 2 agents I invited to assess
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Aug 04,2014
Minithumbdown
By: 'Angry seller'
Aug 04,2014
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The worst experience of my life! Incompetent agents and conveyancing team , the made various cock ups in the Cannock branch , we sold in January and still waiting in August for the sale to go through and 3 buyers later. I have spoken to many staff members they are constantly having restructuring , never knowing who your dealing with. I have phoned with urgent enquires , the person your trying to get hold of is always on another line , they say this cus they don't want to speak to you , they neve...
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What agent could do to change your mind?
Return calls, be notified when someone us dealing with the sale. Be kept up to date.phone buyers when we ask them to to chase them up.
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Comment on agent fees
After getting in a rival agent after the first sale fell through db decided if we proceeded through our second offer through them they would match the rival agents fee.
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Jul 15,2014
Minithumbdown
By: 'annoyedcustomer'
Jul 15,2014
0 people found
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I really cannot put into words how unprofessional this company is. How they are still trading in the estate agency world is beyond me. I was wanted to sell my property and was lured by DB Roberts and their low marketing prices, but i can tell you now you certainly get what you pay for. I had my property on the market with them for several months and had 1 viewing the whole time and received no feedback. I tried to call the agents many times and go fobbed off everytime i called. I called ...
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Feb 05,2014
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Lisa Edwards
By: 'SARA SKINNER'
Feb 05,2014
1 people found
this helpful
We have been landlords since January 2011, due to my husband\'s work we relocated overseas. We have always had to keep on chasing DB Roberts as they also manage our property. We have never been happy with them, however out of the blue we received an email from the Operations Manager, as follows: We write to advise you that we are currently restructuring our lettings department and therefore, we will complete the end of this tenancy for you, however, it would be advisable that you seek alterna...
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May 30,2013
Minithumbdown
By: 'Db roberts'
May 30,2013
2 people found
this helpful
At first positive service but after two and a half years of poor communication/little feedback/ people booking appointments and not turning up and when chased via agency no call back on missed appointments it was obvious agency had originally overpriced property and just wanted us to keep dropping to get a sale or go away. Very disappointing service!...
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What agent could do to change your mind?
Better communication Send people who have a genuine offer on their property Give a more realistic valuation!!
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May 27,2013
Minithumbup
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Tim Holmes
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Adam Howell
By: 'Peter'
May 27,2013
0 people found
this helpful
Wow what a refreshing change. An estate agent who is proactive and not reactive. Tim (manager) & Adam (negotiator) really did exceed my expectations. Their friendly proffesional and well informed manner set them apart from the other agents in the town, Adam kept me up to date with new instructions via email & txt, normally before they had a brochure, they made me feel special when i came in to the office and were quick to offer refreshments in the form of Tea for me and a coffee for my e...
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Feb 07,2013
Minithumbdown
By: 'Banjomonkey'
Feb 07,2013
5 people found
this helpful
*Please read this! We have had our house on the market with D B Roberts & Partners for two months, and are waiting for our contract to expire to allow us to change agents! We put our house up for sale with D B Roberts & Partners in November 2012, following a great buying experience with them three years before. We had no reservations about trusting them to market our house to the best of their ability, and even when they gave us a shockingly low valuation, we decided to proceed as we ...
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Nov 26,2012
Minithumbdown
By: 'Notahappytenant'
Nov 26,2012
7 people found
this helpful
I am currently a tenant in a house managed my DB Roberts. When I first moved in three and a half years ago I found the staff friendly & helpful, Totally the opposite now I\'m afraid. I have regular inspections and I bring up the same issues every time, I phone the office and I\'m told they will get in touch with the landlord then get back to me but this never happens. Their tone of voice whilst talking to me is very standoffish I find. My tenancy is now up for renewal and they tell me i...
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Sep 10,2012
Minithumbdown
By: 'Priorslee'
Sep 10,2012
2 people found
this helpful
House has been on market for a while now - but having paid upfront for \'Gold Service\', I am very disappointed in the service so far. Soon after paying the upfront fees, we had some photos done of the house - these were terrible and I had to redo them myself. The other photos were uploaded to Rightmove without approval and then took days to get them changed. From the handful of viewers, the main problem we\'ve had is communication. Often difficult to get information from them about the timing...
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What agent could do to change your mind?
Need to improve service.
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Jul 13,2012
Minithumbdown
By: 'Mr Leach'
Jul 13,2012
3 people found
this helpful
I saw a property on Rightmove it was a detached property in St Georges part of Telford. I\'d arrange to go and look at the property one afternoon taking time off work to do so. I arrived at the property to find someone else looking around the property. By the end of my first visit I made it clear that I was interested in the property and was told what I had to do. I promptyl went home to get the necessary paper work and back to work to get proof of income. Upon my arrival in the Oakengates offic...
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What agent could do to change your mind?
Better communication! Stop having viewings that overlap and make sure the staff showing a possible tenant around a property aware if an offer is already on the table.
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Mar 29,2012
Minithumbup
By: 'Farhana Ahmed Zoarder'
Mar 29,2012
2 people found
this helpful
Trish has been extremely helpful. She has been polite and really listened to my requests. There were times during the initial process I would have walked away from the purchase and looked elsewhere for a property but Trish's reassurance and they way she dealt with issues that were raised was excellent. I think Trish is a valuable person on your team....
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Mar 09,2012
Minithumbup
By: 'Mr Marsh'
Mar 09,2012
3 people found
this helpful
I sold my house within two weeks of it going on the market. Tracey kept me informed throughout the sale and went to great lengths to make the what i saw as a trying time less stressful. I cannot recommend them highly enough....
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Feb 27,2012
Minithumbup
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tracey butler
By: 'victoria'
Feb 27,2012
3 people found
this helpful
I found Miss Tracey Butler to be a friendly, polite and excellent member of staff. Nothing was too much trouble and went beyond what was expected in helping me with my enquiries. Would reccomend this lady to anyone needing assistance in buying a home....
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Feb 12,2012
Minithumbup
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Lizzie Kelly
By: 'Joseph Brookes'
Feb 12,2012
1 people found
this helpful
I have bought 6 properties through the Halesowen branch, and have received an extremely efficient and professional service from Lizzie Kelly and Trish Hands. Each has always been very friendly and polite in their dealings with me, and they have always tried to arrange viewings to suit me and to send Nadine to show me the houses. Once the legal process is under way they have always been proactive in ensuring that there are no unnecessary delays and are happy to telephone the vendors to try to res...
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Feb 09,2012
Minithumbup
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Sue deane
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Steve dunham
By: 'Brenda Docherty'
Feb 09,2012
1 people found
this helpful
With this office I found that they did what it said on the tin. They were very friendly, nothing seemed too much trouble and they soldiered on to sell my property regardless of the fact that there were major obstacles put in the way. They more than earned their commission on this sale. If they said they would ring you back, they did. If they said they'd find something out for you, they did, and ring you to let you know. If there was something they didn't know, they'd find that out. They wer...
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Feb 07,2012
Minithumbup
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Rebecca
By: 'Sue W'
Feb 07,2012
1 people found
this helpful
Having been let down on a previous private sale, I was desperate to find another property as quickly as possible. I rang DB Roberts at 8.07 on a Friday morning and was answered by Rebecca who spent the next few hours helping me find potential viewings - ringing sellers to arrange fast viewings (the first of which was at 10am!), and emailing me details of other properties I might be interested in. Over the course of the next couple of weeks she has sent other details, followed up on viewings an...
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Dec 08,2010
Minithumbup
By: 'Jackie'
Dec 08,2010
0 people found
this helpful
Branch staff where extremely helpful and went over and above what I have experience with agents selling my previous property. Staff accompanied out of hours viewings in their own time and were always available to take the stress out of me move. What a great bunch of people!!...
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Jun 29,2010
Minithumbdown
By: 'bob'
Jun 29,2010
4 people found
this helpful
We put our house up for sale with D B Roberts in April 2009. Had a handful of viewings with no feedback. The only communicatuon we had with them was when they kept trying to reduce our price. We finally took the house off the market in June2010 and we had to pay 352.50 to them for as far as we were concerned nothing. Don't use them. They care nothing for their clients only their commission....
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Jul 28,2009
Minithumbdown
By: 'vendorrr'
Jul 28,2009
1 people found
this helpful
I tried to use D B Roberts to sell my house last year (2008) and the manager of the branch is as crooked as hell. She put in a false claim to retrospective planning permission on my house under a false name without my knowledge. It doesn't get much worse than that. Utter liars and crooks. I recommed Housenetwork - 5 star service....
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Dec 27,2007
Minithumbdown
By: 'Jat'
Dec 27,2007
3 people found
this helpful
I would never recommend this estate agent, the services is poor with virtually no communication. I tried to purchase a property and put an offer in. This estate agent actually tipped off the competitor I was informed by the vendor. Somethings not quite right with this organization my house has been on the market for 6 months not a viewing yet 2 other houses with different estate agents have already sold, stay well clear and go with some with more nationwide customers like Y M get it....
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Jul 31,2007
Minithumbdown
By: 'Gaz'
Jul 31,2007
6 people found
this helpful
I despise D B Roberts since I was trying to buy my house. They knew a certain house I wanted was right at the top of my price range but they still tried to push me for more by inventing other buyers... yet when I wouldn't match these mystery buyers and walked away, so did the mystery other buyers and 6 months later the owners took the house off the market because it hadn't sold!...
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View All 16 Branches


D B Roberts & Partners - Telford, TF3
Office 1
4 Hazeldine House, Central Square, Telford TF3 4JL
(5)
D B Roberts & Partners - Telford, TF1
Office 10
8 Church Street, Telford TF1 3LY
(1)
D B Roberts & Partners - Stafford, ST16
Office 11
15 Salter Street, Stafford ST16 2JU
(0)
show all branches (16)
D B Roberts & Partners - Telford, TF3
Office 13
56 Southwater Arcade, Telford TF3 4DE
(2)
D B Roberts & Partners - Stafford, ST16
Office 14
15 Salter Street, Stafford ST16 2JU
(0)
D B Roberts & Partners - Oakengates, Telford, TF2
Office 15
6 Oxford Street, Telford TF2 6AA
(2)
D B Roberts & Partners - Halesowen, B63
Office 16
8 Hagley Road, Halesowen B63 4RG
(1)
D B Roberts & Partners - Cannock, WS11
Office 17
1 - 3 Wolverhampton Road Cannock Staffordshire, Cannock WS11 1AP
(1)
D B Roberts & Partners - Wolverhampton, WV1
Office 4
18 Darlington Street, Wolverhampton WV1 4HW
(3)
D B Roberts & Partners - Oakengates, Telford, TF2
Office 5
6 Oxford Street, Telford TF2 6AA
(3)
D B Roberts & Partners - Cannock, WS11
Office 6
1-3 Wolverhampton Road, Cannock WS11 1AP
(1)
D B Roberts & Partners - Telford, TF3
Office 7
56 Southwater Arcade, Telford Shopping Centre, Telford TF3 4DE
(1)
D B Roberts & Partners - Halesowen, B63
Office 8
8 Hagley Road, Halesowen B63 4RG
(2)
D B Roberts & Partners - Newport, TF10
Office 9
12 High Street, Newport TF10 7AN
(0)
D B Roberts & Partners - Shinal, Shifnal, TF11
Shinal
14 Market Place, Shifnal TF11 9AZ
(0)
D B Roberts & Partners - Shrewsbury, , SY1
Shrewsbury
3 Market Street, Shrewsbury SY1 1LE
(3)


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