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Administration Fee is £275 incl VAT. This includes drawing up the Tenancy Agreement.
Reference Fees - £60 per full reference and £30 for basic reference
Last updated at 06/03/2014, 10:33 AM by FElice Hayward

Complaints Procedure


As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), Curchods Residential Lettings & Management operate the following Complaints Handling Policy (CHP).

1. All complaints are requested to be submitted in writing to either of our principals: Ian Oswin or Christopher Martin at our Portmore House offices. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint.

2. Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint and confirm the person who will be dealing with the matter. You will be invited to make any comments that you may have in relation to this.

3. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

4. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations.

5. In the event that the complaint cannot be resolved to your satisfaction we agree to the matter being referred to an independent redress scheme.

a) Where the complainant is a consumer (a private individual such as a householder), we nominate the:
Ombudsman Services: Property
PO Box 1021, Warrington WA4 9FE
T: 0330 440 1634

b) Where the complainant is a person or organisation acting in a business capacity, we nominate the:
Arbitration/Neutral Evaluation Procedures for Surveying Disputes.
24 Angel Gate, City Road, London EC1V 2PT
T: 020 7520 3800

6. To accord with the requirements of our Professional Indemnity Insurance policy, we may refer complaints to our insurers. In turn our insurers may choose to direct the handling of the matter.

Last updated at 10:33 AM 06/03/2014 by FElice Hayward

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Kingston Upon Thames
The Lettings Office, Kingston Upon Thames KT138DA
54 Church Street, Weybridge KT13 8DP

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