Cuddly Bears was formed in 2000 in order to deal with the growing demand for buy-to-let investment property in Merseyside.
Cuddly Bears

40 Rodney Street
Liverpool
Merseyside
L1 9AA
0151 706 8038

Website not available

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Properties to Rent

“ Don't use them!... ”

Jul 04,2018
Minithumbdown
By: 'Anna'
Jul 04,2018
0 people found
this helpful
Tenancy with them was a nightmare. They do absolutely nothing. Had a leak they did nothing, toilet wasn't working did nothing. And then they charge for replacing things that weren't damaged or even touched (like fire detectors). Would never sign with them ever ...
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By: Lindsey Sanders
Jul 04, 2018
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Sorry to hear this Anna, which property did you live at and we will take a look into this. ...
Oct 18,2017
Minithumbdown
By: 'AJnet'
Oct 18,2017
0 people found
this helpful
I have been renting properties for nearly 7 years in Merseyside and have always been used to the rental process and have never experienced any problems in the past. I can honestly say that this is the worst letting agent I have ever had the pleasure ...
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Comment on agent fees
Awful!
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By: AJnet
Oct 19, 2017
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In your email you state 'leave your mattresses' yet I am being forced to buy new ones? The ones previously left were brand new - yet a still have to buy new ones? Surly it is upto the Landlord to provide furniture in a furnished property? Sorry but your advice is poor (as always ). ...
Aug 09,2017
Minithumbdown
By: 'GS'
Aug 09,2017
1 people found
this helpful
Surprisingly they take deposit money plus agent fees at the beginning for background checking and if anything goes wrong with the application they keep agent fees plus 50% of deposit. When I told them that the deposit is for damaging the flat only and shouldn't be ...
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Apr 01,2017
Minithumbdown
By: 'Katia'
Apr 01,2017
0 people found
this helpful
If you are thinking of using this agency,let me explain my experience with them.I rented an apartment on Sefton street I was extremely dissapointed with their service.There was a leak in the flat and I reported immediately but they didn £t ...
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Comment on agent fees
Over priced!
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Oct 17,2016
Minithumbdown
By: 'Thereach'
Oct 17,2016
0 people found
this helpful
This company is appauling. Upon viewing the property we were told that certain aspects of the flat will be fixed - this did not happen and we were completely missold the property. When contacted, they took ages to reply and did not sort out any ...
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Comment on agent fees
Over priced
Was this helpful? Yes
By: Lindsey
Oct 17, 2016
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We are sorry you feel like this, however we have to act on behalf of the landlord, so it is not our fault. The oven and other appliances are under warranty so this was the reason why there was a delay. It is stated in your legal agreement regarding the pest and we have emailed you this afternoon to inform you of this. ...
Apr 20,2016
Minithumbdown
By: 'Sarah'
Apr 20,2016
0 people found
this helpful
Extremely disappointed with the services we received from cuddly bears. For the amount of money they charge I am not sure what they actually do during work hours. We were never sent full contracts, we have to constantly call up regarding repairs which never get ...
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What agent could do to change your mind?
Extremely bad overpriced.
Attached Files
Comment on agent fees
Extremely bad overpriced.
Was this helpful? Yes
By: Lindsey sanders
Apr 20, 2016
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We would like to know which property you live in, as it's strange you have put L5 when we don't even rent properties out in that location. Any charges are stated in the agreement or on our T & C's. Also we would like you to email us any outstanding issues. ...
Apr 20,2016
Minithumbup
By: 'Gerry'
Apr 20,2016
1 people found
this helpful
Lindsey is a helpful, responsive lady. Seems to find a fine balance between taking care of her client (landlord) & customer (tenant)....
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Comment on agent fees
Fees are never "good" but no complaints
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Mar 12,2016
Minithumbup
By: 'Katharina'
Mar 12,2016
0 people found
this helpful
This agency does not provide any services and their customer service falls below any standard. They charge admin fee but do absolutely nothing. I have paid my application fee and it took them a month to process that (and I had to chase them because ...
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Comment on agent fees
Charge admin fee - after over a month, i still did not receive a contract and they wanted to overcharge me!
Was this helpful? Yes
Sep 09,2015
Minithumbup
By: 'Elizabeth'
Sep 09,2015
1 people found
this helpful
I have been using Cuddly Bears for 7 years to let out my apartment in Liverpool. During this time they have always managed to find a tenant to move into the property as soon as the previous tenant/s have moved out and they have always ...
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Aug 21,2015
Minithumbup
By: 'Sean and Natalie'
Aug 21,2015
2 people found
this helpful
We are new tenants with Cuddly Bears and so far the service they have provided has been decent. We have only been in our apartment for just shy of 2 months and there has been several issues which needed addressing. The blinds were either knackered or ...
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Aug 20,2015
Minithumbup
By: 'Stephen'
Aug 20,2015
2 people found
this helpful
I have rented a property since 2010 and have no problems at all with the lettings agent, if anything the service that they provide is outstanding....
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Aug 19,2015
Minithumbup
By: 'paul'
Aug 19,2015
2 people found
this helpful
good company been letting our apartment for over 10 yrs would recommend for other landlords in the Liverpool and surrounding areas...
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Aug 19,2015
Minithumbup
By: 'MK'
Aug 19,2015
2 people found
this helpful
I have been working with CB as a landlord for over 7 years and working away from the area. It gives me confidence that CB staff are looking after the welfare of my tenant and also the flat. Thank you...
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Aug 18,2015
Minithumbup
By: 'Gary & Jung'
Aug 18,2015
2 people found
this helpful
The ladies at Cuddly Bears worked hard to make sure all went smootly for us, from viewing the property, 6 month inspection, help with extending the lease for one month right through to the final inspection. They were very friendly and professional and looked after us ...
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Jul 02,2015
Minithumbdown
By: 'JK'
Jul 02,2015
0 people found
this helpful
on viewing this property, there was mold in the bathrooms. whilst the deposit was being settled we had mentioned for this issue to be dealt with prior to us moving in. On the day of signing the contracts we see that the contract length had ...
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What agent could do to change your mind?
they could have amended the contract/ made us aware that you actually can't amend a contract and another would have to be signed!!!! they could have been more sincere
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Review statistics

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Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Cuddly Bears

Individual Branch Awards

Liverpool, L1


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