• upload your photo
    Laura Symonds
  • upload your photo
    Lindsey Sanders
Cuddly Bears was formed in 2000 in order to deal with the growing demand for buy-to-let investment property in Merseyside.

40 Rodney Street
Liverpool
Merseyside
L1 9AA
0151 706 8038

 
Website not available

Properties for sale
Properties for rent
Oct 17,2016
Minithumbdown
By:
Oct 17,2016
0 people found
this helpful
This company is appauling. Upon viewing the property we were told that certain aspects of the flat will be fixed - this did not happen and we were completely missold the property. When contacted, they took ages to reply and did not sort out any of our issues. The flat was dirty when we moved in and this has caused the flat to get infested with bugs, to which we have been told we need to pay for and sort out ourselves. We were left without an oven for 2 months! And they refused to reimburse any m...
read full review
Comment on agent fees
Over priced
Was this helpful? Yes
By: Lindsey
Oct 17, 2016
View all comments (1)
We are sorry you feel like this, however we have to act on behalf of the landlord, so it is not our fault. The oven and other appliances are under warranty so this was the reason why there was a delay. It is stated in your legal agreement regarding the pest and we have emailed you this afternoon to inform you of this.....
Apr 20,2016
Minithumbdown
By:
Apr 20,2016
0 people found
this helpful
Extremely disappointed with the services we received from cuddly bears. For the amount of money they charge I am not sure what they actually do during work hours. We were never sent full contracts, we have to constantly call up regarding repairs which never get completed, some of which are potentially dangerous. The property itself is damp and extremely overpriced. And to top it off they make charges which are not included in their paperwork. Would not recommend and will never be using again. Ov...
read full review
What agent could do to change your mind?
Extremely bad overpriced.
Comment on agent fees
Extremely bad overpriced.
Was this helpful? Yes
By: Lindsey sanders
Apr 20, 2016
View all comments (1)
We would like to know which property you live in, as it's strange you have put L5 when we don't even rent properties out in that location. Any charges are stated in the agreement or on our T & C's. Also we would like you to email us any outstanding issues.....
Apr 20,2016
Minithumbup
By:
Apr 20,2016
1 people found
this helpful
Lindsey is a helpful, responsive lady. Seems to find a fine balance between taking care of her client (landlord) & customer (tenant)....
read full review
Comment on agent fees
Fees are never "good" but no complaints
Was this helpful? Yes
Mar 12,2016
Minithumbup
By:
Mar 12,2016
0 people found
this helpful
This agency does not provide any services and their customer service falls below any standard. They charge admin fee but do absolutely nothing. I have paid my application fee and it took them a month to process that (and I had to chase them because they did not realize that I had paid). I have been asked to complete the questionnaire and then asked to provide the same information over and over again. When I pointed out that I have already provided them with the information, they shifted blame on...
read full review
Comment on agent fees
Charge admin fee - after over a month, i still did not receive a contract and they wanted to overcharge me!
Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
1 people found
this helpful
I have been using Cuddly Bears for 7 years to let out my apartment in Liverpool. During this time they have always managed to find a tenant to move into the property as soon as the previous tenant/s have moved out and they have always found me good tenants. They deal with all correspondence I ask promptly and professionally. On occasion I have arranged with them to visit the property myself which they have been happy to organise and in conversation with the tenant I know they are also happy w...
read full review
Was this helpful? Yes
Aug 21,2015
Minithumbup
By:
Aug 21,2015
2 people found
this helpful
We are new tenants with Cuddly Bears and so far the service they have provided has been decent. We have only been in our apartment for just shy of 2 months and there has been several issues which needed addressing. The blinds were either knackered or missing; the microwave was filthy and unusable; the hoover was old and had stopped picking up dirt, so our initial impressions weren't great. We assumed these things would have been sorted before moving in, however, to their credit they reimbursed u...
read full review
Was this helpful? Yes
Aug 20,2015
Minithumbup
By:
Aug 20,2015
2 people found
this helpful
I have rented a property since 2010 and have no problems at all with the lettings agent, if anything the service that they provide is outstanding....
read full review
Was this helpful? Yes
Aug 19,2015
Minithumbup
By:
Aug 19,2015
2 people found
this helpful
good company been letting our apartment for over 10 yrs would recommend for other landlords in the Liverpool and surrounding areas...
read full review
Was this helpful? Yes
Aug 19,2015
Minithumbup
By:
Aug 19,2015
2 people found
this helpful
I have been working with CB as a landlord for over 7 years and working away from the area. It gives me confidence that CB staff are looking after the welfare of my tenant and also the flat. Thank you...
read full review
Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
2 people found
this helpful
The ladies at Cuddly Bears worked hard to make sure all went smootly for us, from viewing the property, 6 month inspection, help with extending the lease for one month right through to the final inspection. They were very friendly and professional and looked after us very well. We can only give very positive comments to this company. We are prospective landlords in the very near future and will be definitely using the services of Cuddly Bears to look after our investment. Thanks a million....
read full review
Was this helpful? Yes
Jul 02,2015
Minithumbdown
By:
Jul 02,2015
0 people found
this helpful
on viewing this property, there was mold in the bathrooms. whilst the deposit was being settled we had mentioned for this issue to be dealt with prior to us moving in. On the day of signing the contracts we see that the contract length had been changed to 10 months where as we had agreed to 9 months, (oblivious to the tenancy world) they verbally agreed to change/amend the month contract so we signed it only to discover that they refused to amend this contract length!!!! might I add on viewing t...
read full review
What agent could do to change your mind?
they could have amended the contract/ made us aware that you actually can't amend a contract and another would have to be signed!!!! they could have been more sincere
Was this helpful? Yes
Areas covered



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 4 3 0 0 0 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Cuddly Bears

Individual Branch Awards

Liverpool, L1 9AA

Laura Symonds - no image available Laura Symonds
Viewing clerk
4 reviews

About Laura No description set View full profile
Lindsey  Sanders - no image available Lindsey Sanders
Office Manager
10 reviews

About Lindsey No description set View full profile

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property