“I wish to thank Samara for all the help and ......”
5 Star Review
May 31,2017
By:
'Stephen'
May 31,2017
Branch: Fareham, 6 West Quay House20 West Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: PO12
Branch: Fareham, 6 West Quay House20 West Street
Sales (as a Buyer)
Postcode: PO12
0
people found
this helpful
I wish to thank Samara for all the help and guidance that she has given me throughout my purchase . Always professional and always available to help.
Many thanks...
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Comment on agent fees
Good
0
people found
this helpful
Was this helpful?
Yes
“We tried to buy a house through this branch. First ......”
1 Star Review
May 13,2017
By:
'Simbad'
May 13,2017
Branch: Chichester, 59 East Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PO19
Branch: Chichester, 59 East Street
Sales (Prospective customer)
Postcode: PO19
2
people found
this helpful
We tried to buy a house through this branch. First house we tried to view were told couldn't view it immediately and someone would phone us back to make an appointment. No one did, so we phoned again the next day to be told it ...
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2
people found
this helpful
Was this helpful?
Yes
“VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round ......”
1 Star Review
Apr 26,2017
By:
'F.De'
Apr 26,2017
Branch: Chichester, 59 East Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: PO20
Branch: Chichester, 59 East Street
Sales (Prospective customer)
Postcode: PO20
2
people found
this helpful
VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round trip) for appointment to see bungalow at Sidlesham. Was not allowed to see the property a.m. because it wasn't suitable for cubitt & west. Only to be told outside the property that they couldn't unlock ...
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2
people found
this helpful
Was this helpful?
Yes
“Has anyone had any dealings with the Crawley branch and ......”
1 Star Review
Mar 28,2017
By:
'Anon'
Mar 28,2017
Branch: Crawley, 1 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RH10
Branch: Crawley, 1 High Street
Lettings (as a Tenant)
Postcode: RH10
0
people found
this helpful
Has anyone had any dealings with the Crawley branch and rented from a Mr. Ali? I have had several issues with a rented house he owned....
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Comment on agent fees
The house was advertised as a four bedroom house when in fact it was a three bedroom house.
0
people found
this helpful
Was this helpful?
Yes
“I had read online that Cubitt & West have a reputation ......”
1 Star Review
Mar 17,2017
By:
'Disappointed'
Mar 17,2017
Branch: Arundel, 49 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: BN3
Branch: Arundel, 49 High Street
Sales (Prospective customer)
Postcode: BN3
6
people found
this helpful
I had read online that Cubitt & West have a reputation for bullying customers into using their exhorbitantly priced services and that it is a terrible place to work, which is one of the reasons we didn't use them as our agent; however having viewed ONE ...
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6
people found
this helpful
Was this helpful?
Yes
“Nasty people. I put in an offer that was accepted. ......”
1 Star Review
Mar 01,2017
By:
'R.CONS'
Mar 01,2017
Branch: Horley, 101 Victoria Road
Services: Sales (as a Buyer)
Sold price: £153
Would you recommend?: No
Postcode: RH
Branch: Horley, 101 Victoria Road
Sales (as a Buyer)
Sold price: £153
Postcode: RH
6
people found
this helpful
Nasty people. I put in an offer that was accepted. They wanted to sell me the mortgage but I declined as I already had one and they were not happy about that. The next day the property was no longer available because the vendors accepted ...
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Comment on agent fees
N/A
6
people found
this helpful
Was this helpful?
Yes
“First time buyers, so yes we probably weren't prepared for ......”
1 Star Review
Feb 23,2017
By:
'Disappointed'
Feb 23,2017
Branch: Billingshurst, 44 High Street,
Services: Sales (as a Buyer)
Sold price: £350000
Would you recommend?: No
Postcode: RH14
Branch: Billingshurst, 44 High Street,
Sales (as a Buyer)
Sold price: £350000
Postcode: RH14
3
people found
this helpful
First time buyers, so yes we probably weren't prepared for the "Estate Agent" market, however, I personally will avoid marketing/buying or selling a house through Cubit & West. We have been looking for a place to buy near on a year and have been involved ...
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Comment on agent fees
We were the buyers so technically I cannot comment, however, when we decide to sell it certainly won't be through Cubitt & West at whatever cost they offer.
3
people found
this helpful
Was this helpful?
Yes
“We were very impressed with our first contact with Cubitt & ......”
1 Star Review
Feb 13,2017
By:
'Jeremy'
Feb 13,2017
Branch: Dorking, 179 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH4
Branch: Dorking, 179 High Street
Sales (Prospective customer)
Postcode: RH4
6
people found
this helpful
We were very impressed with our first contact with Cubitt & West. Rebecca did a great job selling their services and the fee of 1.8% inc vat seemed reasonable for what was being offered............sadly the dream was not the reality. Over 20 weeks of marketing activity with ...
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Comment on agent fees
Too high for the service delivered.
6
people found
this helpful
Was this helpful?
Yes
“Do not touch this estate agents!Appalling communication, and the ......”
1 Star Review
Nov 11,2016
By:
'Lu'
Nov 11,2016
Branch: Leatherhead, 3 North Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: KT22
Branch: Leatherhead, 3 North Street
Sales (Prospective customer)
Postcode: KT22
9
people found
this helpful
Do not touch this estate agents!
Appalling communication, and the buyers they have thus far introduced have been a person that has repeatedly withdrawn from sales at point of exchange of contracts, and a person that has directly harassed and intimidated me, the seller.
They ...
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Comment on agent fees
Astronomical in comparison to other estate agents, and they do not even communicate well.
9
people found
this helpful
Was this helpful?
Yes
“dreadful communication I wasn't notified when viewings were cancelled they ......”
1 Star Review
Oct 28,2016
By:
'wendy'
Oct 28,2016
Branch: Petersfield, Exchange BuildingsThe Square
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: GU31
Branch: Petersfield, Exchange BuildingsThe Square
Sales (as a Vendor)
Postcode: GU31
5
people found
this helpful
dreadful communication I wasn't notified when viewings were cancelled they locked us out of our property and we had to climb in through a window, they left the house wide open doors unlocked and open after a viewing and didn't inform clients that their viewing ...
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5
people found
this helpful
Was this helpful?
Yes
“Please avoid this estate agency like the plague. They promise ......”
1 Star Review
Oct 14,2016
By:
'Philip'
Oct 14,2016
Branch: Horley, 101 Victoria Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: RH6
Branch: Horley, 101 Victoria Road
Sales (as a Vendor)
Postcode: RH6
6
people found
this helpful
Please avoid this estate agency like the plague. They promise so much in order to get you onto their books and then after that they don't seem to care much about the sale of your property. Admittedly EVENTUALLY they found us a buyer who offered £13...
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Comment on agent fees
Crazy high considering the lack of service. I would be happy to pay the fee if they actually wanted and tried to work for it.
6
people found
this helpful
Was this helpful?
Yes
“We would like to thank Nicole at the Crawley Branch ......”
5 Star Review
Oct 11,2016
By:
'Sandra'
Oct 11,2016
Branch: Crawley, 1 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH11
Branch: Crawley, 1 High Street
Sales (as a Vendor)
Postcode: RH11
3
people found
this helpful
We would like to thank Nicole at the Crawley Branch of cubitt and west for helping us move from 19 Honeysuckle Lane in crawley. I found it very stressful and i can only say that it was Nicole's help which kept me sane and in the ...
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3
people found
this helpful
Was this helpful?
Yes
“I think it is disgusting that cubitt & west charge an ......”
1 Star Review
Sep 21,2016
By:
'INTRODUCTORY'
Sep 21,2016
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH11
Sales (Prospective customer)
Postcode: RH11
5
people found
this helpful
I think it is disgusting that cubitt & west charge an extortionate introductory fee to potential buyers. especially when young first time buyers are struggling to get on the property ladder. I, for one will not ever be using your company and neither will my children ...
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Comment on agent fees
VERY VERY BAD
5
people found
this helpful
Was this helpful?
Yes
“The team from Fareham branch were very professional, the sale ......”
5 Star Review
Aug 17,2016
By:
'Eric.S'
Aug 17,2016
Branch: Fareham, 6 West Quay House20 West Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: PO14
Branch: Fareham, 6 West Quay House20 West Street
Sales (as a Vendor)
Postcode: PO14
0
people found
this helpful
The team from Fareham branch were very professional, the sale was completed in an exemplary way. We are very satisfied clients...
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Comment on agent fees
Considering the effort necessary to organise an open day I would say the fees were very fair. Especially as a sale was confirmed two days later
0
people found
this helpful
Was this helpful?
Yes
“All is lovely until you sign the contract and they ......”
1 Star Review
Jul 28,2016
By:
'Ashleigh'
Jul 28,2016
Branch: Caterham, 53 Croydon Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CR6
Branch: Caterham, 53 Croydon Road
Sales (Prospective customer)
Postcode: CR6
6
people found
this helpful
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale ...
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What agent could do to change your mind?
Extremely high in comparison to other local agents
Attached Filesnbsp;
Comment on agent fees
Extremely high in comparison to other local agents
6
people found
this helpful
Was this helpful?
Yes
“Helpful , polite staff. Phone calls were returned quickly.. When first ......”
4 Star Review
Jun 23,2016
By:
'Katie'
Jun 23,2016
Branch: Crawley, 1 High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: RH10
Branch: Crawley, 1 High Street
Sales (as a Vendor)
Postcode: RH10
1
people found
this helpful
Helpful , polite staff. Phone calls were returned quickly.. When first sale fell through arranged another with plenty of viewers. George and nicol we're particularly proactive trying to sort out problems as they arose....
read full review
Comment on agent fees
Seems to be in line with market rate
1
people found
this helpful
Was this helpful?
Yes
“Very disappointed indeed. The passion promised has not been delivered. ......”
1 Star Review
Jun 14,2016
By:
'Frog'
Jun 14,2016
Branch: Brighton, 156 Lewes Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: BN29
Branch: Brighton, 156 Lewes Road
Sales (as a Vendor)
Postcode: BN29
5
people found
this helpful
Very disappointed indeed. The passion promised has not been delivered. Classic case of huge enthusiasm to get our business then much more lacklustre afterwards, some staff leaving, others seem to be off a lot so not enough consistency in the office. Other staff seem depressed ...
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What agent could do to change your mind?
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
Attached Filesnbsp;
Comment on agent fees
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
5
people found
this helpful
Was this helpful?
Yes
“We went with Cubbit and west Shirley. The manager Danny ......”
1 Star Review
Feb 22,2016
By:
'Yeliz'
Feb 22,2016
Branch: Croydon, 137 Wickham RoadShirley
Services: Sales (as a Vendor)
Sold price: £380
Would you recommend?: No
Postcode: CR0
Branch: Croydon, 137 Wickham RoadShirley
Sales (as a Vendor)
Sold price: £380
Postcode: CR0
4
people found
this helpful
We went with Cubbit and west Shirley. The manager Danny said we could go multi agency but then made us sign a sole agency agreement with out telling us. 20 weeks contract plus 2 weeks notice. If were to market the property online or with an agency ...
read full review
Comment on agent fees
High fees and terrible service.
4
people found
this helpful
Was this helpful?
Yes
“Having just completed on a sale with Cubitt and West ......”
1 Star Review
Dec 24,2015
By:
'Michael'
Dec 24,2015
Branch: Redhill, 5 Station Road
Services: Sales (as a Vendor)
Sold price: £365000
Would you recommend?: No
Postcode: RH1
Branch: Redhill, 5 Station Road
Sales (as a Vendor)
Sold price: £365000
Postcode: RH1
8
people found
this helpful
Having just completed on a sale with Cubitt and West Redhill Branch, I can honestly say I would NEVER recommend them to anyone.
1) We were lied to regarding our purchasers financial position in order to accept an offer, causing additional stress and concern.
2) Staff used ...
read full review
What agent could do to change your mind?
Premium fees charged... terrible service received.
Attached Filesnbsp;
Comment on agent fees
Premium fees charged... terrible service received.
8
people found
this helpful
Was this helpful?
Yes
“To be honest I was not happy at all, I ......”
1 Star Review
Nov 24,2015
By:
'Mrs'
Nov 24,2015
Branch: Littlehampton, 84 The StreetRustington
Services: Sales (as a Vendor)
Sold price: £290000
Would you recommend?: No
Postcode: BN17
Branch: Littlehampton, 84 The StreetRustington
Sales (as a Vendor)
Sold price: £290000
Postcode: BN17
7
people found
this helpful
To be honest I was not happy at all, I felt pressurised into accepting an offer I didn't want and doing what Cubitt wanted I would not use them again it all left me very upset...
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7
people found
this helpful
Was this helpful?
Yes
“Excellent service, very speedy and listened to what we required. ......”
5 Star Review
Nov 21,2015
By:
'Margaret'
Nov 21,2015
Branch: Portsmouth, 3 Exchange House122 London Road
Services: Sales (as a Vendor)
Sold price: £267500
Would you recommend?: Yes
Postcode: PO2
Branch: Portsmouth, 3 Exchange House122 London Road
Sales (as a Vendor)
Sold price: £267500
Postcode: PO2
2
people found
this helpful
Excellent service, very speedy and listened to what we required. They achieved 34 viewings and 15 offers in the space of three weeks. The Open Day was excellent and well handled. We went out and they took over. We sold at £17,500 above asking price. The agent arranged ...
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2
people found
this helpful
Was this helpful?
Yes
“absolutely delighted with the standard of professionalism shown by the ......”
5 Star Review
Nov 20,2015
By:
'j.young'
Nov 20,2015
Branch: Fareham, 6 West Quay House20 West Street
Services: Sales (Prospective customer)
Sold price: £550
Would you recommend?: Yes
Postcode: PO16
Branch: Fareham, 6 West Quay House20 West Street
Sales (Prospective customer)
Sold price: £550
Postcode: PO16
0
people found
this helpful
absolutely delighted with the standard of professionalism shown by the staff at this office. highly recommended for any householders seeking or selling in this area. 5 star treatment....
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0
people found
this helpful
Was this helpful?
Yes
“This is the worst company I have come across for ......”
1 Star Review
Nov 05,2015
By:
'Hannah'
Nov 05,2015
Branch: Horsham, Grandford HouseCarfax
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: RH12
Branch: Horsham, Grandford HouseCarfax
Lettings (as a Tenant)
Rent PCM: £950
Postcode: RH12
8
people found
this helpful
This is the worst company I have come across for customer service in a long time. The attitude of maintenance staff is unhelpful and they were willing to leave a young family without heating and hot water, as well as leaving us locked out of ...
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8
people found
this helpful
Was this helpful?
Yes
“I visited the branch the day after I completed the ......”
1 Star Review
Sep 12,2015
By:
'Andrew'
Sep 12,2015
Branch: Sutton, 6 & 7 Regent ParadeBrighton Road
Services: Sales (as a Buyer)
Sold price: £280000
Would you recommend?: No
Postcode: SM2
Branch: Sutton, 6 & 7 Regent ParadeBrighton Road
Sales (as a Buyer)
Sold price: £280000
Postcode: SM2
5
people found
this helpful
I visited the branch the day after I completed the purchase of the property and they had lost the keys!! They had to call a locksmith to get into the property, but didn't check how he was getting on and left it to me to ...
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What agent could do to change your mind?
Not lost the keys to the property.
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
“We have been puchasing a property for 5 months which we ......”
2 Star Review
Jun 25,2014
By:
'nocall!'
Jun 25,2014
Branch: East Grinstead, 5 High Street
Services: Sales (as a Buyer)
Sold price: £340000
Would you recommend?: No
Postcode: RH7
Branch: East Grinstead, 5 High Street
Sales (as a Buyer)
Sold price: £340000
Postcode: RH7
4
people found
this helpful
We have been puchasing a property for 5 months which we found via cubitt & West East Grinstead. At the start of the process we called the agent for an update but they did not seem to know much so we contacted the agent above Mayhews who ...
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What agent could do to change your mind?
Just call
Attached Filesnbsp;
4
people found
this helpful
Was this helpful?
Yes
“Looking to move I recently visited the Horley (Surrey) Branch ......”
1 Star Review
Jun 09,2014
By:
'Malcolm'
Jun 09,2014
Branch: Horley, 101 Victoria Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: RH6
Branch: Horley, 101 Victoria Road
Sales (Prospective customer)
Postcode: RH6
8
people found
this helpful
Looking to move I recently visited the Horley (Surrey) Branch and I made a full price offer on a house in Langshott that was being advertised for sale through this branch. I even offered to leave a substantial holding deposit with this offer which was ...
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8
people found
this helpful
Was this helpful?
Yes
“Both people that we dealt with kept us informed of ......”
5 Star Review
May 23,2014
By:
'Kate'
May 23,2014
Branch: Portsmouth, 3 Exchange House122 London Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PO2
Branch: Portsmouth, 3 Exchange House122 London Road
Lettings (as a Tenant)
Postcode: PO2
2
people found
this helpful
Both people that we dealt with kept us informed of all details along with the way and when we faced issues they did their best to sort them out....
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2
people found
this helpful
Was this helpful?
Yes
“They couldn't sell my property. Moved agent. They promise a ......”
1 Star Review
Apr 22,2014
By:
'Centeno'
Apr 22,2014
Branch: Wallington, 21 Woodcote RoadWallington
Services: Buying agent
Would you recommend?: No
Postcode: SM6
Branch: Wallington, 21 Woodcote RoadWallington
Buying agent
Postcode: SM6
4
people found
this helpful
They couldn't sell my property. Moved agent. They promise a list to avoid dual fee. Still waiting. Very unprofessional....
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4
people found
this helpful
Was this helpful?
Yes
“Over the past six months I have deal with many ......”
5 Star Review
Mar 23,2014
By:
'N'
Mar 23,2014
Branch: Horsham, 7\/8 Lintot SquareFairbank Road
Services: Buying agent
Would you recommend?: Yes
Postcode: RH13
Branch: Horsham, 7\/8 Lintot SquareFairbank Road
Buying agent
Postcode: RH13
0
people found
this helpful
Over the past six months I have deal with many estate agents and have to say that C&W's support far outranked the others. Asked for several areas and all were emailed regularly with viewings offered on immediate enquiry. Extremely good staff and first dealt ...
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0
people found
this helpful
Was this helpful?
Yes
“We had a contract with the Uckfield Branch from 8 June 2013 ......”
1 Star Review
Mar 11,2014
By:
'Anderson'
Mar 11,2014
Branch: Uckfield, 178 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN22
Branch: Uckfield, 178 High Street
Sales (as a Vendor)
Postcode: TN22
3
people found
this helpful
We had a contract with the Uckfield Branch from 8 June 2013 through to completion 7 February 2014. Throughout the process they were inept and inefficient and the branch lacked management leadership. Specifically, they were very poor at responding the emails, they took very unprofessional photographs, they allowed buyer ...
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3
people found
this helpful
Was this helpful?
Yes