Cubitt & West
3.9/5, 414 reviews
75% recommended
71% sales valuation accuracy
74% sales fee satisfaction
67% lettings valuation accuracy
52% lettings fee satisfaction



Property Features

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 74% £30,000 £500,000,022
Lettings 67% 52% £750 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 6 64 13 136 26 57 12 14 46
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“I wish to thank Samara for all the help and ......”

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May 31,2017
Minithumbup
Samara
By: 'Stephen'
May 31,2017
0 people found
this helpful
I wish to thank Samara for all the help and guidance that she has given me throughout my purchase . Always professional and always available to help. Many thanks...
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Comment on agent fees
Good
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“We tried to buy a house through this branch. First ......”

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May 13,2017
Minithumbdown
By: 'Simbad'
May 13,2017
2 people found
this helpful
We tried to buy a house through this branch. First house we tried to view were told couldn't view it immediately and someone would phone us back to make an appointment. No one did, so we phoned again the next day to be told it ...
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“VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round ......”

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Apr 26,2017
Minithumbdown
ben
By: 'F.De'
Apr 26,2017
2 people found
this helpful
VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round trip) for appointment to see bungalow at Sidlesham. Was not allowed to see the property a.m. because it wasn't suitable for cubitt & west. Only to be told outside the property that they couldn't unlock ...
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Was this helpful? Yes

“Has anyone had any dealings with the Crawley branch and ......”

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Mar 28,2017
Minithumbdown
By: 'Anon'
Mar 28,2017
0 people found
this helpful
Has anyone had any dealings with the Crawley branch and rented from a Mr. Ali? I have had several issues with a rented house he owned....
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Comment on agent fees
The house was advertised as a four bedroom house when in fact it was a three bedroom house.
Was this helpful? Yes

“I had read online that Cubitt & West have a reputation ......”

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Mar 17,2017
Minithumbdown
By: 'Disappointed'
Mar 17,2017
6 people found
this helpful
I had read online that Cubitt & West have a reputation for bullying customers into using their exhorbitantly priced services and that it is a terrible place to work, which is one of the reasons we didn't use them as our agent; however having viewed ONE ...
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Was this helpful? Yes

“Nasty people. I put in an offer that was accepted. ......”

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Mar 01,2017
Minithumbdown
By: 'R.CONS'
Mar 01,2017
6 people found
this helpful
Nasty people. I put in an offer that was accepted. They wanted to sell me the mortgage but I declined as I already had one and they were not happy about that. The next day the property was no longer available because the vendors accepted ...
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Comment on agent fees
N/A
Was this helpful? Yes

“First time buyers, so yes we probably weren't prepared for ......”

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Feb 23,2017
Minithumbdown
By: 'Disappointed'
Feb 23,2017
3 people found
this helpful
First time buyers, so yes we probably weren't prepared for the "Estate Agent" market, however, I personally will avoid marketing/buying or selling a house through Cubit & West. We have been looking for a place to buy near on a year and have been involved ...
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Comment on agent fees
We were the buyers so technically I cannot comment, however, when we decide to sell it certainly won't be through Cubitt & West at whatever cost they offer.
Was this helpful? Yes

“We were very impressed with our first contact with Cubitt & ......”

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Feb 13,2017
Minithumbdown
By: 'Jeremy'
Feb 13,2017
6 people found
this helpful
We were very impressed with our first contact with Cubitt & West. Rebecca did a great job selling their services and the fee of 1.8% inc vat seemed reasonable for what was being offered............sadly the dream was not the reality. Over 20 weeks of marketing activity with ...
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Comment on agent fees
Too high for the service delivered.
Attachments

Was this helpful? Yes
By: Darren
Feb 07, 2018
View all comments (1)
We have the same problem at the moment, we think that the viewings are made up. ...

“Do not touch this estate agents!Appalling communication, and the ......”

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Nov 11,2016
Minithumbdown
By: 'Lu'
Nov 11,2016
9 people found
this helpful
Do not touch this estate agents! Appalling communication, and the buyers they have thus far introduced have been a person that has repeatedly withdrawn from sales at point of exchange of contracts, and a person that has directly harassed and intimidated me, the seller. They ...
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Comment on agent fees
Astronomical in comparison to other estate agents, and they do not even communicate well.
Was this helpful? Yes

“dreadful communication I wasn't notified when viewings were cancelled they ......”

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Oct 28,2016
Minithumbdown
richard-branch
By: 'wendy'
Oct 28,2016
5 people found
this helpful
dreadful communication I wasn't notified when viewings were cancelled they locked us out of our property and we had to climb in through a window, they left the house wide open doors unlocked and open after a viewing and didn't inform clients that their viewing ...
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Was this helpful? Yes

“Please avoid this estate agency like the plague. They promise ......”

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Oct 14,2016
Minithumbdown
By: 'Philip'
Oct 14,2016
6 people found
this helpful
Please avoid this estate agency like the plague. They promise so much in order to get you onto their books and then after that they don't seem to care much about the sale of your property. Admittedly EVENTUALLY they found us a buyer who offered £13...
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Comment on agent fees
Crazy high considering the lack of service. I would be happy to pay the fee if they actually wanted and tried to work for it.
Was this helpful? Yes

“We would like to thank Nicole at the Crawley Branch ......”

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Oct 11,2016
Minithumbup
Nicole
By: 'Sandra'
Oct 11,2016
3 people found
this helpful
We would like to thank Nicole at the Crawley Branch of cubitt and west for helping us move from 19 Honeysuckle Lane in crawley. I found it very stressful and i can only say that it was Nicole's help which kept me sane and in the ...
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“I think it is disgusting that cubitt & west charge an ......”

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Sep 21,2016
Minithumbdown
By: 'INTRODUCTORY'
Sep 21,2016
5 people found
this helpful
I think it is disgusting that cubitt & west charge an extortionate introductory fee to potential buyers. especially when young first time buyers are struggling to get on the property ladder. I, for one will not ever be using your company and neither will my children ...
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Comment on agent fees
VERY VERY BAD
Was this helpful? Yes

“The team from Fareham branch were very professional, the sale ......”

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Aug 17,2016
Minithumbup
By: 'Eric.S'
Aug 17,2016
0 people found
this helpful
The team from Fareham branch were very professional, the sale was completed in an exemplary way. We are very satisfied clients...
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Comment on agent fees
Considering the effort necessary to organise an open day I would say the fees were very fair. Especially as a sale was confirmed two days later
Was this helpful? Yes

“All is lovely until you sign the contract and they ......”

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Jul 28,2016
Minithumbdown
By: 'Ashleigh'
Jul 28,2016
6 people found
this helpful
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale ...
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What agent could do to change your mind?
Extremely high in comparison to other local agents
Attached Filesnbsp;
Comment on agent fees
Extremely high in comparison to other local agents
Was this helpful? Yes

“Helpful , polite staff. Phone calls were returned quickly.. When first ......”

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Jun 23,2016
Minithumbup
George
By: 'Katie'
Jun 23,2016
1 people found
this helpful
Helpful , polite staff. Phone calls were returned quickly.. When first sale fell through arranged another with plenty of viewers. George and nicol we're particularly proactive trying to sort out problems as they arose....
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Comment on agent fees
Seems to be in line with market rate
Was this helpful? Yes

“Very disappointed indeed. The passion promised has not been delivered. ......”

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Jun 14,2016
Minithumbdown
By: 'Frog'
Jun 14,2016
5 people found
this helpful
Very disappointed indeed. The passion promised has not been delivered. Classic case of huge enthusiasm to get our business then much more lacklustre afterwards, some staff leaving, others seem to be off a lot so not enough consistency in the office. Other staff seem depressed ...
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What agent could do to change your mind?
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
Attached Filesnbsp;
Comment on agent fees
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
Was this helpful? Yes

“We went with Cubbit and west Shirley. The manager Danny ......”

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Feb 22,2016
Minithumbdown
By: 'Yeliz'
Feb 22,2016
4 people found
this helpful
We went with Cubbit and west Shirley. The manager Danny said we could go multi agency but then made us sign a sole agency agreement with out telling us. 20 weeks contract plus 2 weeks notice. If were to market the property online or with an agency ...
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Comment on agent fees
High fees and terrible service.
Was this helpful? Yes

“Having just completed on a sale with Cubitt and West ......”

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Dec 24,2015
Minithumbdown
By: 'Michael'
Dec 24,2015
8 people found
this helpful
Having just completed on a sale with Cubitt and West Redhill Branch, I can honestly say I would NEVER recommend them to anyone. 1) We were lied to regarding our purchasers financial position in order to accept an offer, causing additional stress and concern. 2) Staff used ...
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What agent could do to change your mind?
Premium fees charged... terrible service received.
Attached Filesnbsp;
Comment on agent fees
Premium fees charged... terrible service received.
Was this helpful? Yes

“To be honest I was not happy at all, I ......”

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Nov 24,2015
Minithumbdown
By: 'Mrs'
Nov 24,2015
7 people found
this helpful
To be honest I was not happy at all, I felt pressurised into accepting an offer I didn't want and doing what Cubitt wanted I would not use them again it all left me very upset...
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Was this helpful? Yes

“Excellent service, very speedy and listened to what we required. ......”

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Nov 21,2015
Minithumbup
Andy
By: 'Margaret'
Nov 21,2015
2 people found
this helpful
Excellent service, very speedy and listened to what we required. They achieved 34 viewings and 15 offers in the space of three weeks. The Open Day was excellent and well handled. We went out and they took over. We sold at £17,500 above asking price. The agent arranged ...
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“absolutely delighted with the standard of professionalism shown by the ......”

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Nov 20,2015
Minithumbup
By: 'j.young'
Nov 20,2015
0 people found
this helpful
absolutely delighted with the standard of professionalism shown by the staff at this office. highly recommended for any householders seeking or selling in this area. 5 star treatment....
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“This is the worst company I have come across for ......”

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Nov 05,2015
Minithumbdown
Vicki
By: 'Hannah'
Nov 05,2015
8 people found
this helpful
This is the worst company I have come across for customer service in a long time. The attitude of maintenance staff is unhelpful and they were willing to leave a young family without heating and hot water, as well as leaving us locked out of ...
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“I visited the branch the day after I completed the ......”

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Sep 12,2015
Minithumbdown
By: 'Andrew'
Sep 12,2015
5 people found
this helpful
I visited the branch the day after I completed the purchase of the property and they had lost the keys!! They had to call a locksmith to get into the property, but didn't check how he was getting on and left it to me to ...
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What agent could do to change your mind?
Not lost the keys to the property.
Attached Filesnbsp;
Was this helpful? Yes

“We have been puchasing a property for 5 months which we ......”

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Jun 25,2014
Minithumbdown
By: 'nocall!'
Jun 25,2014
4 people found
this helpful
We have been puchasing a property for 5 months which we found via cubitt & West East Grinstead. At the start of the process we called the agent for an update but they did not seem to know much so we contacted the agent above Mayhews who ...
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What agent could do to change your mind?
Just call
Attached Filesnbsp;
Was this helpful? Yes

“Looking to move I recently visited the Horley (Surrey) Branch ......”

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Jun 09,2014
Minithumbdown
By: 'Malcolm'
Jun 09,2014
8 people found
this helpful
Looking to move I recently visited the Horley (Surrey) Branch and I made a full price offer on a house in Langshott that was being advertised for sale through this branch. I even offered to leave a substantial holding deposit with this offer which was ...
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“Both people that we dealt with kept us informed of ......”

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May 23,2014
Minithumbup
Leah
By: 'Kate'
May 23,2014
2 people found
this helpful
Both people that we dealt with kept us informed of all details along with the way and when we faced issues they did their best to sort them out....
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“They couldn't sell my property. Moved agent. They promise a ......”

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Apr 22,2014
Minithumbdown
Joanna
By: 'Centeno'
Apr 22,2014
4 people found
this helpful
They couldn't sell my property. Moved agent. They promise a list to avoid dual fee. Still waiting. Very unprofessional....
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Was this helpful? Yes

“Over the past six months I have deal with many ......”

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Mar 23,2014
Minithumbup
Julie
By: 'N'
Mar 23,2014
0 people found
this helpful
Over the past six months I have deal with many estate agents and have to say that C&W's support far outranked the others. Asked for several areas and all were emailed regularly with viewings offered on immediate enquiry. Extremely good staff and first dealt ...
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“We had a contract with the Uckfield Branch from 8 June 2013 ......”

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Mar 11,2014
Minithumbdown
Owen
By: 'Anderson'
Mar 11,2014
3 people found
this helpful
We had a contract with the Uckfield Branch from 8 June 2013 through to completion 7 February 2014. Throughout the process they were inept and inefficient and the branch lacked management leadership. Specifically, they were very poor at responding the emails, they took very unprofessional photographs, they allowed buyer ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Cubitt & West

Regional Awards won by Cubitt & West

Individual Branch Awards

Crawley, RH10



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