Cubitt & West
3.9/5, 414 reviews
75% recommended
71% sales valuation accuracy
74% sales fee satisfaction
67% lettings valuation accuracy
52% lettings fee satisfaction

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Latest Reviews

 View all Reviews 414
15th Feb 2024
reviewed by 'John Routledge'
“Cubitt and West in Lewes did an excellent job helping us purchase our house in Glynde, special thanks to Christopher ......”
11th Dec 2023
reviewed by 'Christelle'
“Many thanks to John , Caroline, Clare , Nick & Kevin who have been a fabulous team to accompany us in our special ......”
1st Nov 2023
reviewed by 'Vanessa Hawes'
“We were very pleased with the way that Cubitt & West in Haywards Heath dealt with our purchase particularly Veronica Davies ......”
24th Oct 2023
reviewed by 'Wrigley'
“Our Experience from start to finish on sale and purchase of our properties was extremely positive.All of the staff ......”
20th Oct 2023
reviewed by 'Joanna'
“I would not recommend Cubit and West to manage your property. They are not reliable. In my case, I have ......”
18th Oct 2023
reviewed by 'Susan Jane Barnard'
“Very positive and upbeat team at their Offices. Kept me informed every step of the way regarding the sale of ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 74% £30,000 £500,000,022
Lettings 67% 52% £750 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 6 64 13 136 26 57 12 14 46
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 05:30
  • Sunday: 09:00 - 05:30
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Cubitt & West Branches (view all 58)
Alton Guildford, GU34
Arundel, BN18
Banstead, SM7
Billingshurst, RH14
Bognor Regis, PO21
Brighton, BN2
Brighton BN1, BN1
Broadwater - Worthing, BN14

“We bought a property that was being marketed ......”

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Nov 01,2020
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Lisa
By: 'Peter'
Nov 01,2020
0 people found
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We bought a property that was being marketed by Cubitt and West. The sales agent, Rebecca, was very efficient and professional, and found out the answers to any questions we had. The progress chaser, Lisa, kept us up to date with what was happening regarding ...
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“Best Agents for Tenants...”

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May 07,2020
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By: 'Ruth'
May 07,2020
1 people found
this helpful
Cubitt and West are the best company if you are a tenant as they put your needs above those of the landlords who instruct them and pay fees. You don't have to pay market rent as they don't want to upset you and don't worry ...
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“Communication is poor....”

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Mar 21,2020
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By: 'Andrew'
Mar 21,2020
3 people found
this helpful
I've been dealing with Cubitt and West now for almost 6 years with my rented property. When you do speak to someone they can be quite helpful, but they always say they will get back to you and never do. Unfortunately I've often been forced to ...
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“avoid avoid avoid,,...”

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Feb 25,2020
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By: 'anthony'
Feb 25,2020
3 people found
this helpful
promised to give us a price of £250,000,,,then tried to make us sell the property to a buy to let investor who they were definitely working for for £235,00,,basically they had done a deal behind our backs,,,u think they r working 4 u but the ...
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“Nicole dealt with my buying and selling fou......”

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Jan 17,2020
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Nicole
By: 'Brenda'
Jan 17,2020
0 people found
this helpful
Nicole dealt with my buying and selling found her to be most helpful helping me to fill in various forms yes i would recommend her also a thank you to Heena who was also very helpful...
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“The decision to make a move came around very ......”

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Dec 02,2019
Minithumbup
By: 'Mrs'
Dec 02,2019
0 people found
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The decision to make a move came around very quickly for us and not understanding the process all of a sudden it became a whirlwind move and potentially very stressful until we employed the services of Lee, Mo, Maddy, Heather and Cheryl of the Petersfield ...
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“Not serious estate agents. Our recent experie......”

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Nov 09,2019
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By: 'Renauld'
Nov 09,2019
0 people found
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Not serious estate agents. Our recent experience with them (4th November to 9th November 2019) . Called to view property on Monday, were told they will get back to confirm viewing arrangements. Ok so we waited. Called them back next day Tuesday, then Wednesday and then Thursday, ...
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“Coercing Customers into using their Solicitor...”

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Oct 28,2019
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By: 'Previous'
Oct 28,2019
0 people found
this helpful
We recently bought our first house through Cubitt and West Patcham. There were good elements of service. We were generally shown round by helpful staff and the sales progression (based in Peacehaven) was generally quick and courteous. But our experience of getting an offer accepted ...
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“Excellent advice and service from the Portsmouth office...”

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Sep 29,2019
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Andy
By: 'Andrew'
Sep 29,2019
0 people found
this helpful
Excellent service from Andrew McLaughlin and his team at the Portsmouth branch and also from Julie Bramble at the Southsea branch. Helpful advice on preparing the property for sale. Also accepted advice of receiving sealed bids of not less than the initially agreed asking price ...
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“Terrible Letting's Dept...”

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May 10,2019
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By: 'Ms'
May 10,2019
6 people found
this helpful
Sloppy, unprofessional service. My experience has been disastrous from day 1.  Constantly having to chasing for a response, the team are inexperienced and simply do not care. The service is not worth the management fee's. Resulting in wasted time and additional stress as apposed to managing ...
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“Cubitt and West Crawley...”

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Apr 11,2019
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By: 'Dave'
Apr 11,2019
0 people found
this helpful
Signed up with the Crawley branch to sell my apartment after a previous agent was unsuccessful.Although the price to sell was more expensive I was assured the extra cost would be worthwhile.Well it certainly was.I can only state that from initial viewings ...
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see previous review
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“Very helpful throughout...”

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Apr 08,2019
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Nicole
By: 'Humaira'
Apr 08,2019
0 people found
this helpful
Nicole dealt with our case and she was so wonderful . Very polite and helpful and professional. It was a long process as we were buying a property with chsin attached but it really helped that She kept us informed throughout the process. I would be ...
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“House purchase...”

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Mar 01,2019
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Kevin
By: 'Neil'
Mar 01,2019
0 people found
this helpful
We were recommened by a friend of ours to use this estate agents and were very pleased we did. The service we got was second to none the time and effort put into finding our new home was fantastic...kevin tafft and derek weston helped ...
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Comment on agent fees
Very competitive the cheapest we got quoted
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“Landlords...”

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Nov 05,2018
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Douglas
By: 'Prof'
Nov 05,2018
5 people found
this helpful
To start off, I would like to say they are awful and if you are planning to rent your home, you should go elsewhere. We used Cubitt to rent out our family home whilst we worked abroad so we were not renting out an investment ...
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Comment on agent fees
Very bad, not worth it at all.
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“Appalling customer service...”

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Nov 01,2018
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By: 'Kang'
Nov 01,2018
3 people found
this helpful
Agent didn`t phone or turn up. I`d travelled from London to Saltdean to view a flat. I was left outside in the freezing cold. Another agent appeared 30 mins later for an appointment with another couple to view the same apartment and was rude ...
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“Excellent Service...”

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Oct 29,2018
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Alex
By: 'New'
Oct 29,2018
0 people found
this helpful
We recently purchased a property through Cubitt & West in Petersfield with Alex as the central contact. The process was extremely efficient - a large part of this due to Alex's professionalism, drive and commitment - keeping us informed at all times throughout the sales process. ...
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“Excellent...”

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Oct 15,2018
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Ebba
By: 'Ben'
Oct 15,2018
0 people found
this helpful
Before going with Cubitt & West our home had been on the market for two whole years and five different agents. On a whim we called Ebba Morley, manager of Cubitt & West's Preston Drove branch. She was the first of any the agents to truly listen ...
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Comment on agent fees
Good
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“Great job by Lorraine Searson...”

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Oct 15,2018
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By: 'Andy'
Oct 15,2018
1 people found
this helpful
Lorraine at the Petersfield branch worked with me as POA for my Mum's house sale and was very impressed with her input throughout the process. Although tortuous at times, she persisted and got the sale over the line to everyone's satisfaction!...
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Comment on agent fees
Fee was fair for the work involved and I was so glad not to have chosen an online agent.
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“No nonsense...”

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Oct 10,2018
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Alex
By: 'Downunder.'
Oct 10,2018
1 people found
this helpful
Alex expertly managed to close the chain keeping all sides happy after what had been a prolonged period of issues elsewhere in the chain. We are overseas and Alex was sensitive to this....
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Comment on agent fees
Average
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“Buyer with complete dissapointment from staff...”

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Sep 29,2018
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Kurran
By: 'Extremely'
Sep 29,2018
3 people found
this helpful
The agent at banstead branch Kurran dealt with my offer on a property. Once offer was agreed he said he took off the market. I had moved out my house, and mortgage in principle was sent after a 6 days after offer. 3 weeks later I've moved ...
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“Unbelievably Poor Service...”

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Sep 15,2018
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By: 'Disappointed'
Sep 15,2018
3 people found
this helpful
My advice to anyone would be to avoid this agency at all cost. Two months after being requested to withdraw our house from the market, It's still being advertised on their website. We asked them to remove it from the market because the "service" they'd ...
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Comment on agent fees
Pricey
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“Avoid at all cost...”

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Sep 15,2018
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Stephen
By: 'Steve'
Sep 15,2018
7 people found
this helpful
I was a tenant for 6 months and I have to say that Cubitt and West were the worst letting agents I've ever had. They were; slow to deal with issues when I moved in (4 months to fix one of the issues), didn't respond to emails, ...
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Comment on agent fees
Expensive but in line with peers, industry issue.
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“None...”

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Jun 30,2018
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By: 'Luciano'
Jun 30,2018
6 people found
this helpful
Absolutely shit the worst estate agents in the country. Absolute rubbish better off using Mickey mouse and co they would do a better job...
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Comment on agent fees
Bad
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“Contempt for buyers, in a sellers market...”

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Mar 19,2018
Minithumbdown
By: 'Simpering'
Mar 19,2018
3 people found
this helpful
Had been looking for a place in Petersfield for a few months. Put sealed bids on a place through Cubitts, and eventually was chosen as buyer. Everything seemed okay to this point, then things slowly went downhill. Was forced to use the same solicitor as ...
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“I was a prospective customer (with AIP in place, deposit, ......”

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Mar 08,2018
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Daniel
By: '#GivingEstateAgentsaBadRep'
Mar 08,2018
4 people found
this helpful
I was a prospective customer (with AIP in place, deposit, no chain) and I made an offer on a house in Southsea which I had put a great deal of though into the offer as I am very familiar with the area. Because of the ...
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N/A
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“After being told by the estate agents on numerous occassions ......”

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Jan 13,2018
Minithumbdown
By: 'FrustratedBuyer'
Jan 13,2018
9 people found
this helpful
After being told by the estate agents on numerous occassions that our offer would need to be in excess of £305,000 for us to secure the house of our dreams, this is even after speaking directly with the branch manager, due to as they put it "...
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“Efficient and professional service. The manager Andrew was full of ......”

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Nov 10,2017
Minithumbup
By: 'Lewesian'
Nov 10,2017
0 people found
this helpful
Efficient and professional service. The manager Andrew was full of enthusiasm and we cannot fault the manner in which he dealt with our sale. He achieved a sale at the price we wanted and in the time frame we expected. Communication at all times was ...
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Comment on agent fees
Yes, Cubitt & West's fees are high - but they achieved everything we wanted in a short time and in a professional manner.
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“For the attention of Neil Piper: Having used this company ......”

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Oct 27,2017
Minithumbdown
By: 'Mrs.'
Oct 27,2017
6 people found
this helpful
For the attention of Neil Piper: Having used this company before, I returned to use them again. However, the young man I encountered in this office was appallingly rude and I will therefore not be using Cubitt and West to sell either of my properties ...
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Comment on agent fees
Reasonable
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“Purchased a property through North End Portsmouth branch. Three viewings ......”

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Jul 13,2017
Minithumbdown
By: 'P999DSO'
Jul 13,2017
7 people found
this helpful
Purchased a property through North End Portsmouth branch. Three viewings of the proeprty all three times the agent was late. Up to 35 minutes late. Phoned up and constantly being told he's on his way when I came twice the distance in just ten minutes. Typical ...
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“Just completed purchase , we were looked after by sayde chowdhury ,......”

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Jun 08,2017
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Sayde
By: 'Chris'
Jun 08,2017
0 people found
this helpful
Just completed purchase , we were looked after by sayde chowdhury ,professional, punctual and polite ,we received a,5 star personnel service with him during our purchase , thankyou sayde...
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Comment on agent fees
Average fees prices
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Cubitt & West

Regional Awards won by Cubitt & West

Individual Branch Awards

Crawley, RH10



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