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Cubitt & West

311 reviews
  • 4.2 /5 rating
  • 82% recommend
  • 46% fee satisfaction
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Properties for sale
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Not a transparent agent

Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
The team from Fareham branch were very professional, the sale was completed in an exemplary way. We are very satisfied clients...
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What agent could do to change your mind?
Considering the effort necessary to organise an open day I would say the fees were very fair. Especially as a sale was confirmed two days later
Comment on agent fees
Considering the effort necessary to organise an open day I would say the fees were very fair. Especially as a sale was confirmed two days later
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Jul 28,2016
Minithumbdown
By:
Jul 28,2016
2 people found
this helpful
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale board, they are full of horrendous excuses we've been fighting for nearly 6 weeks to be removed from contract. We escalated to head office and even they failed to meet their 15 working day response time as outlined in their own complaints policy. The hig...
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What agent could do to change your mind?
Extremely high in comparison to other local agents
Comment on agent fees
Extremely high in comparison to other local agents
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Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Helpful , polite staff. Phone calls were returned quickly.. When first sale fell through arranged another with plenty of viewers. George and nicol we're particularly proactive trying to sort out problems as they arose....
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Comment on agent fees
Seems to be in line with market rate
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Jun 14,2016
Minithumbdown
By:
Jun 14,2016
1 people found
this helpful
Very disappointed indeed. The passion promised has not been delivered. Classic case of huge enthusiasm to get our business then much more lacklustre afterwards, some staff leaving, others seem to be off a lot so not enough consistency in the office. Other staff seem depressed and despondent. A lot of people shown round would never have been likely to like the house because of their requirements. Lengthy contracts. Extra fee for floor plans and photos. In retrospect would not have chosen this...
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What agent could do to change your mind?
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
Comment on agent fees
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
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Feb 22,2016
Minithumbdown
By:
Feb 22,2016
1 people found
this helpful
We went with Cubbit and west Shirley. The manager Danny said we could go multi agency but then made us sign a sole agency agreement with out telling us. 20 weeks contract plus 2 weeks notice. If were to market the property online or with an agency or sell privately we havento pay cubitt and west £6.000 +. We had high interest on the property but the manager forced us to go with one typical buyer at a low offer. Lost us £20.000 as other buyers was willing to pay £400.000 +. ...
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Comment on agent fees
High fees and terrible service.
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Dec 24,2015
Minithumbdown
By:
Dec 24,2015
1 people found
this helpful
Having just completed on a sale with Cubitt and West Redhill Branch, I can honestly say I would NEVER recommend them to anyone. 1) We were lied to regarding our purchasers financial position in order to accept an offer, causing additional stress and concern. 2) Staff used my toilet with the door open in front of my wife. 3) Accused my wife of lying about the above. 4) Manager incredibly rude and inflammatory in all correspondence. I understand many members of staff have left recently and star...
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What agent could do to change your mind?
Premium fees charged... terrible service received.
Comment on agent fees
Premium fees charged... terrible service received.
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Nov 24,2015
Minithumbdown
By:
Nov 24,2015
4 people found
this helpful
To be honest I was not happy at all, I felt pressurised into accepting an offer I didn't want and doing what Cubitt wanted I would not use them again it all left me very upset...
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Nov 21,2015
Minithumbup
By:
Nov 21,2015
0 people found
this helpful
Excellent service, very speedy and listened to what we required. They achieved 34 viewings and 15 offers in the space of three weeks. The Open Day was excellent and well handled. We went out and they took over. We sold at �17,500 above asking price. The agent arranged the photographer and for the EPC rating. Both of which were undertaken quickly and professionally....
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Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
absolutely delighted with the standard of professionalism shown by the staff at this office. highly recommended for any householders seeking or selling in this area. 5 star treatment....
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Nov 05,2015
Minithumbdown
By:
Nov 05,2015
3 people found
this helpful
This is the worst company I have come across for customer service in a long time. The attitude of maintenance staff is unhelpful and they were willing to leave a young family without heating and hot water, as well as leaving us locked out of the property as they have no master key. Repairs have taken a long time, contractors have not turned up when promised.... I could go on! I will not use this company for anything property related ever again. Disappointed and disgusted with the way we have b...
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Sep 12,2015
Minithumbdown
By:
Sep 12,2015
3 people found
this helpful
I visited the branch the day after I completed the purchase of the property and they had lost the keys!! They had to call a locksmith to get into the property, but didn't check how he was getting on and left it to me to oversee things. After waiting for two hours for the locksmith to arrive, it took another two hours to get into the property. An insufficient apology was given, but they didn't care. I then also had to get another communal key cut at my expense with no compensation from them. ...
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What agent could do to change your mind?
Not lost the keys to the property.
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Jun 25,2014
Minithumbdown
By:
Jun 25,2014
3 people found
this helpful
We have been puchasing a property for 5 months which we found via cubitt & West East Grinstead. At the start of the process we called the agent for an update but they did not seem to know much so we contacted the agent above Mayhews who have been the agents who have kept us up to date with the progression even though they are not our agents! I have not received 1 call from Cubitt & West to advise where we are at in the last 5 months. I called them this week as we are due to exchange to ...
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What agent could do to change your mind?
Just call
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Jun 09,2014
Minithumbdown
By:
Jun 09,2014
2 people found
this helpful
Looking to move I recently visited the Horley (Surrey) Branch and I made a full price offer on a house in Langshott that was being advertised for sale through this branch. I even offered to leave a substantial holding deposit with this offer which was declined. Although I received a letter from Cubitt and West confirming the offer (presumably a copy went to the vendor) that is all I have heard or received form the agent. I emailed the branch but to no avail and on contacting the branch by teleph...
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May 23,2014
Minithumbup
By:
May 23,2014
1 people found
this helpful
Both people that we dealt with kept us informed of all details along with the way and when we faced issues they did their best to sort them out....
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Apr 22,2014
Minithumbdown
By:
Apr 22,2014
1 people found
this helpful
They couldn\'t sell my property. Moved agent. They promise a list to avoid dual fee. Still waiting. Very unprofessional....
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Mar 23,2014
Minithumbup
By:
Mar 23,2014
0 people found
this helpful
Over the past six months I have deal with many estate agents and have to say that C&W\'s support far outranked the others. Asked for several areas and all were emailed regularly with viewings offered on immediate enquiry. Extremely good staff and first dealt with Leatherhead, Banstead to the Horsham branches later. All offices were excellent - well done....
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Mar 11,2014
Minithumbdown
By:
Mar 11,2014
2 people found
this helpful
We had a contract with the Uckfield Branch from 8 June 2013 through to completion 7 February 2014. Throughout the process they were inept and inefficient and the branch lacked management leadership. Specifically, they were very poor at responding the emails, they took very unprofessional photographs, they allowed buyer to visit the house unsupervised, they didn\'t communciate well within the team meaning several duplicate requests for information that was not passed on to the buyer. We had previ...
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Mar 05,2014
Minithumbdown
By:
Mar 05,2014
1 people found
this helpful
The company claim to be the best - and they do this by promising Homeowners an over ambitious price for their property. The company bully their customers in to doing everything in-house (mortgage, conveyancing, etc) in order to secure the property of their dreams... but even if a deal is made; there\'s nothing to stop someone else coming in with a higher offer. This might sound great for the people that are selling their homes; but any property that has achieved an asking price higher than ex...
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Feb 26,2014
Minithumbup
By:
Feb 26,2014
0 people found
this helpful
C&W helped us find a great property at a price we could afford. They were really professional and helped us with lots of questions and contacting the previous owner to sort out details. They also helped a lot by pushing the solicitor when he was doing absolutely nothing! They were good at keeping in contact and keeping us up to date, and always returned calls promptly....
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Jan 24,2014
Minithumbdown
By:
Jan 24,2014
2 people found
this helpful
I made a general enquiry asking for information on a property in which i was interested in viewing as a customer with subsequent purchase. The enquiry was in asking for missing photographs of standard areas of the property, along with important information on ground rent charges and fuel supply arrangements. This information would be required by any buyer to establish suitability, before asking to book a viewing. I was confronted with questions of a personal nature including weather or not the...
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What agent could do to change your mind?
You act on behalf of your clients who pay your salary. Providing and advertising all the basic information required by a customer should be readily available to a customer on behalf of the seller. It should not become an administrative obstruction resulting in loss of a customers interest.
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Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
We were desperate to rent in Petersfield and had been let down at the last minute after viewing many different properties. Natalie was honest about the fact someone else wanted the property but still asked the right questions (eg, how quickly could we move, were we dependent on leaving our existing property for the deposit etc.) having the answers to these questions she then put us forward with the other candidate for the landlord to decide. She kept in touch daily with the progress of our app...
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Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
To put this simply without writing a very long essay, Godfrey and Juliet were first class from the moment we approached them to sell our property to the very end at completion. We gave them 2 stints to sell our 1 bed maisonette and ultimately were successful coming to within a whisker of the asking price, these were tough times to sell such a limited property, but they did a great job and did it with class and professionalism. The reason they were given 2 stints was because we thought we...
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Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
Mark Bates and his team provided an excellent service as we went through the process of purchasing the above flat for my elderly Mother. I have been very impressed at how hard they work to achieve customer satisfaction- ( and especially grateful for their kindness and grace towards me when I was feeling stressed with all the problems at the other end of the chain ! ) I can\'t thank you enough and have no hesitation in highly recommending you !...
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Nov 18,2013
Minithumbdown
By:
Nov 18,2013
2 people found
this helpful
They never answer the phone and a weekends it just rings and rings as they seem to turn off the link to head office. We received emails addressed & referring to the wrong clients. We were told on more than one occasion they couldn\'t do weekend viewings as didn\'t have any staff. They uploaded photos we had not approved to the website - twice! The brochure was initially inaccurate (rooms wrong on floorplan, wording incorrect) and grammatically awful so we had to rewrite it as the administra...
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What agent could do to change your mind?
Provided a professional service.
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Nov 16,2013
Minithumbup
By:
Nov 16,2013
0 people found
this helpful
Juliette was very helpful from the beginning when we viewed the property to the completion date. She was always available to speak to and kept us regularly up dated with the progress. She was particularly helpful in getting the \'solicitors\' to work together to complete the sale/purchase in a very quick time....
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Nov 15,2013
Minithumbup
By:
Nov 15,2013
0 people found
this helpful
Linda came out to my property and it was let within days. I had not used an agent before and she was very helpful and professional. The property was being refurbished and she was always available to answer my questions. A relief that all the administration was taken over! I have used the rent assured scheme and think it is a brilliant idea. Natalie was also very helpful and professional. She met the prospective tenants and kept me informed all along the way. Any snags were quickly sorted...
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Nov 15,2013
Minithumbup
By:
Nov 15,2013
0 people found
this helpful
Excellent service, Sarah was thorough, organised and helped me acquire this perfect property for my needs. I needed somewhere within my price range for my business, son and especially our lovely greyhound. The house ticked all the boxes....
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Nov 14,2013
Minithumbup
By:
Nov 14,2013
0 people found
this helpful
Excellent work done especially by Ella and John. They were both efficient and very helpful in resolving any problems we had with regard to setting us up as guarantors for our daughter. They were particularly good in keeping us up to date and informed. This was very useful for us as we live a long way away from Surrey....
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Nov 13,2013
Minithumbup
By:
Nov 13,2013
0 people found
this helpful
I have worked closely with Natalie and Linda in this branch and have build a good work relationship. They understand what we need from them as a client and are always very polite, helpful and efficient....
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Nov 11,2013
Minithumbup
By:
Nov 11,2013
0 people found
this helpful
I was very pleased with the service. I was constantly kept informed of progress and they liaised very well with the buyer. Godfrey gave me good advice on how to maximise the price of the flat and negotiated a good price....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
36 0 59 5 108 20 41 5 11 26
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Firm rankings


Overall

View All 48 Branches


Cubitt & West - Arundel, Brighton, BN18
Arundel
49 High Street, Brighton BN18 9DB
(2)
Cubitt & West - Broadwater - Worthing, Worthing, BN14
Broadwater - Worthing
26/28 Broadwater Street West, Worthing BN14 9DA
(0)
Cubitt & West - Caterham, Caterham, CR3
Caterham
53 Croydon Road, Caterham CR3 6PD
(4)
show all branches (48)
Cubitt & West - Goring - Worthing, Worthing, BN12
Goring - Worthing
Brooklyn Chambers, 11 Goring Road, Worthing BN12 4AP
(0)
Cubitt & West - Kemp Town, , BN2
Kemp Town
7 St Georges Road, BN2 1EB
(0)
Cubitt & West - Alton, GU34
Office 1
53 High Street, Alton GU34 1AP
(2)
Cubitt & West - Emsworth, PO10
Office 10
32 High Street, Emsworth PO10 3AW
(8)
Cubitt & West - Havant, PO9
Office 11
2 East Street, Havant PO9 1AQ
(9)
Cubitt & West - Chichester, PO19
Office 12
59 East Street, Chichester PO19 1HN
(9)
Cubitt & West - Worthing, BN14
Office 13
170 Findon Road Findon Valley , Worthing BN14 0EJ
(5)
Cubitt & West - Selsey, PO20
Office 14
124 High Street, Selsey PO20 0QE
(1)
Cubitt & West - Littlehampton, BN16
Office 15
84 The Street Rustington, Littlehampton BN16 3NJ
(3)
Cubitt & West - Pulborough, RH20
Office 17
32 Lower Street, Pulborough RH20 2BL
(3)
Cubitt & West - Pulborough, RH20
Office 18
London Road, Pulborough RH20 3BT
(2)
Cubitt & West - Billingshurst, RH14
Office 19
44 High Street,, Billingshurst RH14 9NY
(1)
Cubitt & West - Petersfield, GU32
Office 2
Exchange Buildings The Square, Petersfield GU32 3JU
(2)
Cubitt & West - Southwater, Horsham, RH13
Office 20
7/8 Lintot Square Fairbank Road, Horsham RH13 9AL
(5)
Cubitt & West - Crawley, Crawley, RH10
Office 21
1 High Street, Crawley RH10 1BH
(10)
Cubitt & West - Horsham, RH12
Office 22
Grandford House Carfax, Horsham RH12 1EB
(16)
Cubitt & West - East Grinstead, RH19
Office 23
5 High Street, East Grinstead RH19 3AF
(5)
Cubitt & West - Uckfield, TN22
Office 24
178 High Street, Uckfield TN22 1AU
(2)
Cubitt & West - Lewes, BN7
Office 25
209 High Street, Lewes BN7 2NS
(3)
Cubitt & West - Cranleigh, GU6
Office 26
Lee House High Street, Cranleigh GU6 8AQ
(3)
Cubitt & West - Horley, RH6
Office 27
101 Victoria Road, Horley RH6 7PH
(10)
Cubitt & West - Guildford, GU1
Office 28
9 Epsom Road, Guildford GU1 3JT
(0)
Cubitt & West - Dorking, RH4
Office 29
179 High Street, Dorking RH4 1RU
(4)
Cubitt & West - Waterlooville, PO7
Office 3
55/59 London Road, Waterlooville PO7 7HH
(0)
Cubitt & West - Redhill, RH2
Office 30
30 Church Street, Redhill RH2 0AJ
(5)
Cubitt & West - Redhill, RH1
Office 31
5 Station Road, Redhill RH1 1NT
(8)
Cubitt & West - Leatherhead, KT22
Office 33
3 North Street, Leatherhead KT22 7AX
(3)
Cubitt & West - Croydon, CR8
Office 34
917 Brighton Road, Purley, Croydon CR8 2BP
(11)
Cubitt & West - Wallington, SM6
Office 35
21 Woodcote Road Wallington, Wallington SM6 0LH
(5)
Cubitt & West - Banstead, SM7
Office 36
47 High Street, Banstead SM7 2NL
(3)
Cubitt & West - Sutton, SM2
Office 37
6 & 7 Regent Parade Brighton Road, Sutton SM2 5BQ
(14)
Cubitt & West - Sutton, SM3
Office 38
2 Ewell Road Cheam , Sutton SM3 8BU
(3)
Cubitt & West - Fareham, PO16
Office 4
6 West Quay House 20 West Street, Fareham PO16 0BH
(7)
Cubitt & West - Portsmouth, PO1
Office 40
39 High Street, Old Portsmouth, Portsmouth PO1 2LU
(0)
Cubitt & West - Gosport, PO12
Office 5
123 High Street, Gosport PO12 1DX
(0)
Cubitt & West - Southsea, Portsmouth, PO5
Office 6
14 Marmion Road, Portsmouth PO5 2BA
(21)
Cubitt & West - North End, Portsmouth, PO2
Office 7
3 Exchange House 122 London Road, Portsmouth PO2 9DD
(17)
Cubitt & West - Brighton, BN2
Office X
156 Lewes Road, Brighton BN2 3LF
(9)
Cubitt & West - Patcham, Brighton, BN1
Patcham
58 Ladies Mile Road, Brighton BN1 8QF
(17)
Cubitt & West - Preston Drove, Brighton, BN1
Preston Drove
146 Preston Drove, Brighton BN1 6FJ
(4)
Cubitt & West - Saltdean, Brighton, BN2
Saltdean
2/3 Saltdean Park Road, Brighton BN2 8SN
(1)
Cubitt & West - Shirley, Croydon, CR0
Shirley
137 Wickham Road Shirley, Croydon CR0 8TE
(25)
Cubitt & West - Sutton, Sutton, SM2
Sutton
6/7 Regent Parade, Brighton Road, Sutton SM2 5BQ
(20)
Cubitt & West - Western Road, Brighton, Brighton, BN1
Western Road, Brighton
110 Western Road, Brighton BN1 2AA
(2)
Cubitt & West - Woodingdean, Brighton, BN2
Woodingdean
26 Warren Road, Brighton BN2 6BA
(2)

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