Cubitt & West

326 reviews 4.1 /5 rating
  • 41% valuation accuracy
  • 79% recommend
  • 45% fee satisfaction
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Website not available Properties for sale
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Jul 13,2017
Minithumbdown
By:
Jul 13,2017
0 people found
this helpful
Purchased a property through North End Portsmouth branch. Three viewings of the proeprty all three times the agent was late. Up to 35 minutes late. Phoned up and constantly being told he's on his way when I came twice the distance in just ten minutes. Typical estate agent bull. Would not use if I was selling. I would NOT recommend...
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Jun 08,2017
Minithumbup
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Sayde chowdhury
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Jun 08,2017
0 people found
this helpful
Just completed purchase , we were looked after by sayde chowdhury ,professional, punctual and polite ,we received a,5 star personnel service with him during our purchase , thankyou sayde...
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Comment on agent fees
Average fees prices
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May 31,2017
Minithumbup
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Samara Andrews
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May 31,2017
0 people found
this helpful
I wish to thank Samara for all the help and guidance that she has given me throughout my purchase . Always professional and always available to help. Many thanks...
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Comment on agent fees
Good
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May 13,2017
Minithumbdown
By:
May 13,2017
1 people found
this helpful
We tried to buy a house through this branch. First house we tried to view were told couldn't view it immediately and someone would phone us back to make an appointment. No one did, so we phoned again the next day to be told it had been sold to someone who had been subsequently able to view it. How did the other people get to see it when they couldn't arrange viewings? Second house process was a perfect example of how not to sell a house. Firstly, agent was late for viewing and no apology. We ha...
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Apr 26,2017
Minithumbdown
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ben
By:
Apr 26,2017
1 people found
this helpful
VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round trip) for appointment to see bungalow at Sidlesham. Was not allowed to see the property a.m. because it wasn't suitable for cubitt & west. Only to be told outside the property that they couldn't unlock the front door and I would have to rebook appointment!!!! hit rush hour going home!!! 3 emails had been sent to me confirming this appointment!!! Emails were sent to me later from Ben stating the property had been reduced and wo...
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Mar 28,2017
Minithumbdown
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Mar 28,2017
0 people found
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Has anyone had any dealings with the Crawley branch and rented from a Mr. Ali? I have had several issues with a rented house he owned....
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Comment on agent fees
The house was advertised as a four bedroom house when in fact it was a three bedroom house.
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Mar 17,2017
Minithumbdown
By:
Mar 17,2017
4 people found
this helpful
I had read online that Cubitt & West have a reputation for bullying customers into using their exhorbitantly priced services and that it is a terrible place to work, which is one of the reasons we didn't use them as our agent; however having viewed ONE property which was way above our stated budget they continuously called and harrassed us, offering us more properties above budget and trying to bully us into using their financial services and solicitors, etc. This did not stop even after we ...
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Mar 01,2017
Minithumbdown
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Mar 01,2017
2 people found
this helpful
Nasty people. I put in an offer that was accepted. They wanted to sell me the mortgage but I declined as I already had one and they were not happy about that. The next day the property was no longer available because the vendors accepted a higher offer on it!!! Really????? The property was relisted today, which proves this is false. Childish and unprofessional!...
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Comment on agent fees
N/A
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Feb 23,2017
Minithumbdown
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Feb 23,2017
1 people found
this helpful
First time buyers, so yes we probably weren't prepared for the "Estate Agent" market, however, I personally will avoid marketing/buying or selling a house through Cubit & West. We have been looking for a place to buy near on a year and have been involved with a number of agents. We've meet some wonderful agents and on the whole they have been honest and really good agents in showing the houses and pointing out the faults and positives. However, there has been a common theme acro...
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Comment on agent fees
We were the buyers so technically I cannot comment, however, when we decide to sell it certainly won't be through Cubitt & West at whatever cost they offer.
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Feb 13,2017
Minithumbdown
By:
Feb 13,2017
3 people found
this helpful
We were very impressed with our first contact with Cubitt & West. Rebecca did a great job selling their services and the fee of 1.8% inc vat seemed reasonable for what was being offered............sadly the dream was not the reality. Over 20 weeks of marketing activity with the house advertised at the price they suggested with only 5 viewings. We have dealt with seven different members of staff and the general level of interest / enthusiasm was pretty poor. 'Open Days' were the way forward a...
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Comment on agent fees
Too high for the service delivered.
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Nov 11,2016
Minithumbdown
By:
Nov 11,2016
6 people found
this helpful
Do not touch this estate agents! Appalling communication, and the buyers they have thus far introduced have been a person that has repeatedly withdrawn from sales at point of exchange of contracts, and a person that has directly harassed and intimidated me, the seller. They refuse to accept any responsibility for the buyers they have introduced and state it is 'not their fault'. I have lost a lot of money using these estate agents, due to how far I had proceeded with buying another property. ...
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Comment on agent fees
Astronomical in comparison to other estate agents, and they do not even communicate well.
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Oct 28,2016
Minithumbdown
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richard-branch manager
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Oct 28,2016
3 people found
this helpful
dreadful communication I wasn't notified when viewings were cancelled they locked us out of our property and we had to climb in through a window, they left the house wide open doors unlocked and open after a viewing and didn't inform clients that their viewing guide wasn't doing the viewing and the people were hanging around outside waiting for estate agents to turn up I had to go outside and introduce myself and the people were furious as they had been waiting 15 minutes this happened twice in ...
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Oct 14,2016
Minithumbdown
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Oct 14,2016
4 people found
this helpful
Please avoid this estate agency like the plague. They promise so much in order to get you onto their books and then after that they don't seem to care much about the sale of your property. Admittedly EVENTUALLY they found us a buyer who offered £13k below the asking price which we reluctantly accepted only to have the buyer pull out after we had already spent £thousands on the process of purchasing a new house. Now they don't seem to want to help any further claiming that they did th...
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Comment on agent fees
Crazy high considering the lack of service. I would be happy to pay the fee if they actually wanted and tried to work for it.
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Oct 11,2016
Minithumbup
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Nicole
By:
Oct 11,2016
2 people found
this helpful
We would like to thank Nicole at the Crawley Branch of cubitt and west for helping us move from 19 Honeysuckle Lane in crawley. I found it very stressful and i can only say that it was Nicole's help which kept me sane and in the loop at all times. She exceeded her job in every way and now we are in our new home is time to calm down. I also want to thank other members of staff for always passing on message to nicole so she cam back to us....
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Sep 21,2016
Minithumbdown
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Sep 21,2016
3 people found
this helpful
I think it is disgusting that cubitt & west charge an extortionate introductory fee to potential buyers. especially when young first time buyers are struggling to get on the property ladder. I, for one will not ever be using your company and neither will my children who are searching for property at this time. Be sure that word-of-mouth and social media will hear of this and will spread like wildfire as I am sure others will be disgusted with your unnecessary introductory fee....
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Comment on agent fees
VERY VERY BAD
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Aug 17,2016
Minithumbup
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Aug 17,2016
0 people found
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The team from Fareham branch were very professional, the sale was completed in an exemplary way. We are very satisfied clients...
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Comment on agent fees
Considering the effort necessary to organise an open day I would say the fees were very fair. Especially as a sale was confirmed two days later
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Jul 28,2016
Minithumbdown
By:
Jul 28,2016
4 people found
this helpful
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale board, they are full of horrendous excuses we've been fighting for nearly 6 weeks to be removed from contract. We escalated to head office and even they failed to meet their 15 working day response time as outlined in their own complaints policy. The hig...
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What agent could do to change your mind?
Extremely high in comparison to other local agents
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Comment on agent fees
Extremely high in comparison to other local agents
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Jun 23,2016
Minithumbup
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George newland
By:
Jun 23,2016
0 people found
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Helpful , polite staff. Phone calls were returned quickly.. When first sale fell through arranged another with plenty of viewers. George and nicol we're particularly proactive trying to sort out problems as they arose....
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Comment on agent fees
Seems to be in line with market rate
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Jun 14,2016
Minithumbdown
By:
Jun 14,2016
3 people found
this helpful
Very disappointed indeed. The passion promised has not been delivered. Classic case of huge enthusiasm to get our business then much more lacklustre afterwards, some staff leaving, others seem to be off a lot so not enough consistency in the office. Other staff seem depressed and despondent. A lot of people shown round would never have been likely to like the house because of their requirements. Lengthy contracts. Extra fee for floor plans and photos. In retrospect would not have chosen this...
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What agent could do to change your mind?
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
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Comment on agent fees
Seem reasonable if the passion promised was delivered and clearly very salesy, you have to barter.
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Feb 22,2016
Minithumbdown
By:
Feb 22,2016
3 people found
this helpful
We went with Cubbit and west Shirley. The manager Danny said we could go multi agency but then made us sign a sole agency agreement with out telling us. 20 weeks contract plus 2 weeks notice. If were to market the property online or with an agency or sell privately we havento pay cubitt and west £6.000 +. We had high interest on the property but the manager forced us to go with one typical buyer at a low offer. Lost us £20.000 as other buyers was willing to pay £400.000 +. ...
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Comment on agent fees
High fees and terrible service.
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Dec 24,2015
Minithumbdown
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Dec 24,2015
3 people found
this helpful
Having just completed on a sale with Cubitt and West Redhill Branch, I can honestly say I would NEVER recommend them to anyone. 1) We were lied to regarding our purchasers financial position in order to accept an offer, causing additional stress and concern. 2) Staff used my toilet with the door open in front of my wife. 3) Accused my wife of lying about the above. 4) Manager incredibly rude and inflammatory in all correspondence. I understand many members of staff have left recently and star...
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What agent could do to change your mind?
Premium fees charged... terrible service received.
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Comment on agent fees
Premium fees charged... terrible service received.
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Nov 24,2015
Minithumbdown
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Nov 24,2015
6 people found
this helpful
To be honest I was not happy at all, I felt pressurised into accepting an offer I didn't want and doing what Cubitt wanted I would not use them again it all left me very upset...
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Nov 21,2015
Minithumbup
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Andy McLaughlin
By:
Nov 21,2015
1 people found
this helpful
Excellent service, very speedy and listened to what we required. They achieved 34 viewings and 15 offers in the space of three weeks. The Open Day was excellent and well handled. We went out and they took over. We sold at £17,500 above asking price. The agent arranged the photographer and for the EPC rating. Both of which were undertaken quickly and professionally....
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Nov 20,2015
Minithumbup
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Nov 20,2015
0 people found
this helpful
absolutely delighted with the standard of professionalism shown by the staff at this office. highly recommended for any householders seeking or selling in this area. 5 star treatment....
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Nov 05,2015
Minithumbdown
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Vicki Davies
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Vicki Nightingale
By:
Nov 05,2015
5 people found
this helpful
This is the worst company I have come across for customer service in a long time. The attitude of maintenance staff is unhelpful and they were willing to leave a young family without heating and hot water, as well as leaving us locked out of the property as they have no master key. Repairs have taken a long time, contractors have not turned up when promised.... I could go on! I will not use this company for anything property related ever again. Disappointed and disgusted with the way we have b...
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Sep 12,2015
Minithumbdown
By:
Sep 12,2015
4 people found
this helpful
I visited the branch the day after I completed the purchase of the property and they had lost the keys!! They had to call a locksmith to get into the property, but didn't check how he was getting on and left it to me to oversee things. After waiting for two hours for the locksmith to arrive, it took another two hours to get into the property. An insufficient apology was given, but they didn't care. I then also had to get another communal key cut at my expense with no compensation from them. ...
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What agent could do to change your mind?
Not lost the keys to the property.
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Jun 25,2014
Minithumbdown
By:
Jun 25,2014
3 people found
this helpful
We have been puchasing a property for 5 months which we found via cubitt & West East Grinstead. At the start of the process we called the agent for an update but they did not seem to know much so we contacted the agent above Mayhews who have been the agents who have kept us up to date with the progression even though they are not our agents! I have not received 1 call from Cubitt & West to advise where we are at in the last 5 months. I called them this week as we are due to exchange to ...
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What agent could do to change your mind?
Just call
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Jun 09,2014
Minithumbdown
By:
Jun 09,2014
7 people found
this helpful
Looking to move I recently visited the Horley (Surrey) Branch and I made a full price offer on a house in Langshott that was being advertised for sale through this branch. I even offered to leave a substantial holding deposit with this offer which was declined. Although I received a letter from Cubitt and West confirming the offer (presumably a copy went to the vendor) that is all I have heard or received form the agent. I emailed the branch but to no avail and on contacting the branch by teleph...
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May 23,2014
Minithumbup
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Leah Williams
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May 23,2014
2 people found
this helpful
Both people that we dealt with kept us informed of all details along with the way and when we faced issues they did their best to sort them out....
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Apr 22,2014
Minithumbdown
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Joanna Nilsson
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Apr 22,2014
2 people found
this helpful
They couldn\'t sell my property. Moved agent. They promise a list to avoid dual fee. Still waiting. Very unprofessional....
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View All 48 Branches


Cubitt & West - Arundel, Brighton, BN18
Arundel
49 High Street, Brighton BN18 9DB
(3)
Cubitt & West - Broadwater - Worthing, Worthing, BN14
Broadwater - Worthing
26/28 Broadwater Street West, Worthing BN14 9DA
(0)
Cubitt & West - Caterham, , CR3
Caterham
53 Croydon Road, Caterham CR3 6PD
(4)
show all branches (48)
Cubitt & West - Goring - Worthing, Worthing, BN12
Goring - Worthing
Brooklyn Chambers, 11 Goring Road, Worthing BN12 4AP
(0)
Cubitt & West - Kemp Town, , BN2
Kemp Town
7 St Georges Road, BN2 1EB
(0)
Cubitt & West - Alton, GU34
Office 1
53 High Street, Alton GU34 1AP
(2)
Cubitt & West - Emsworth, PO10
Office 10
32 High Street, Emsworth PO10 3AW
(8)
Cubitt & West - Havant, PO9
Office 11
2 East Street, Havant PO9 1AQ
(9)
Cubitt & West - Chichester, PO19
Office 12
59 East Street, Chichester PO19 1HN
(11)
Cubitt & West - Worthing, BN14
Office 13
170 Findon Road Findon Valley , Worthing BN14 0EJ
(5)
Cubitt & West - Selsey, PO20
Office 14
124 High Street, Selsey PO20 0QE
(1)
Cubitt & West - Littlehampton, BN16
Office 15
84 The Street Rustington, Littlehampton BN16 3NJ
(4)
Cubitt & West - Pulborough, RH20
Office 17
32 Lower Street, Pulborough RH20 2BL
(3)
Cubitt & West - Pulborough, RH20
Office 18
London Road, Pulborough RH20 3BT
(2)
Cubitt & West - Billingshurst, RH14
Office 19
44 High Street,, Billingshurst RH14 9NY
(2)
Cubitt & West - Petersfield, GU32
Office 2
Exchange Buildings The Square, Petersfield GU32 3JU
(3)
Cubitt & West - Southwater, Horsham, RH13
Office 20
7/8 Lintot Square Fairbank Road, Horsham RH13 9AL
(5)
Cubitt & West - Crawley, Crawley, RH10
Office 21
1 High Street, Crawley RH10 1BH
(12)
Cubitt & West - Horsham, RH12
Office 22
Grandford House Carfax, Horsham RH12 1EB
(16)
Cubitt & West - East Grinstead, RH19
Office 23
5 High Street, East Grinstead RH19 3AF
(5)
Cubitt & West - Uckfield, TN22
Office 24
178 High Street, Uckfield TN22 1AU
(2)
Cubitt & West - Lewes, BN7
Office 25
209 High Street, Lewes BN7 2NS
(3)
Cubitt & West - Cranleigh, GU6
Office 26
Lee House High Street, Cranleigh GU6 8AQ
(3)
Cubitt & West - Horley, RH6
Office 27
101 Victoria Road, Horley RH6 7PH
(12)
Cubitt & West - Guildford, GU1
Office 28
9 Epsom Road, Guildford GU1 3JT
(0)
Cubitt & West - Dorking, RH4
Office 29
179 High Street, Dorking RH4 1RU
(5)
Cubitt & West - Waterlooville, PO7
Office 3
55/59 London Road, Waterlooville PO7 7HH
(0)
Cubitt & West - Redhill, RH2
Office 30
30 Church Street, Redhill RH2 0AJ
(5)
Cubitt & West - Redhill, RH1
Office 31
5 Station Road, Redhill RH1 1NT
(8)
Cubitt & West - Leatherhead, KT22
Office 33
3 North Street, Leatherhead KT22 7AX
(4)
Cubitt & West - Croydon, CR8
Office 34
917 Brighton Road, Purley, Croydon CR8 2BP
(11)
Cubitt & West - Wallington, SM6
Office 35
21 Woodcote Road Wallington, Wallington SM6 0LH
(5)
Cubitt & West - Banstead, SM7
Office 36
47 High Street, Banstead SM7 2NL
(3)
Cubitt & West - Sutton, SM2
Office 37
6 & 7 Regent Parade Brighton Road, Sutton SM2 5BQ
(14)
Cubitt & West - Sutton, SM3
Office 38
2 Ewell Road Cheam , Sutton SM3 8BU
(3)
Cubitt & West - Fareham, PO16
Office 4
6 West Quay House 20 West Street, Fareham PO16 0BH
(8)
Cubitt & West - Portsmouth, PO1
Office 40
39 High Street, Old Portsmouth, Portsmouth PO1 2LU
(0)
Cubitt & West - Gosport, PO12
Office 5
123 High Street, Gosport PO12 1DX
(0)
Cubitt & West - Southsea, Portsmouth, PO5
Office 6
14 Marmion Road, Portsmouth PO5 2BA
(21)
Cubitt & West - North End, Portsmouth, PO2
Office 7
3 Exchange House 122 London Road, Portsmouth PO2 9DD
(18)
Cubitt & West - Brighton, BN2
Office X
156 Lewes Road, Brighton BN2 3LF
(9)
Cubitt & West - Patcham, Brighton, BN1
Patcham
58 Ladies Mile Road, Brighton BN1 8QF
(17)
Cubitt & West - Preston Drove, Brighton, BN1
Preston Drove
146 Preston Drove, Brighton BN1 6FJ
(4)
Cubitt & West - Saltdean, Brighton, BN2
Saltdean
2/3 Saltdean Park Road, Brighton BN2 8SN
(1)
Cubitt & West - Shirley, Croydon, CR0
Shirley
137 Wickham Road Shirley, Croydon CR0 8TE
(25)
Cubitt & West - Sutton, , SM2
Sutton
6/7 Regent Parade, Brighton Road, Sutton SM2 5BQ
(20)
Cubitt & West - Western Road, Brighton, Brighton, BN1
Western Road, Brighton
110 Western Road, Brighton BN1 2AA
(2)
Cubitt & West - Woodingdean, Brighton, BN2
Woodingdean
26 Warren Road, Brighton BN2 6BA
(2)


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