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Cubitt & West



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“Terrible Letting's Dept...”

May 10,2019
Minithumbdown
By: 'Ms Stanley'
May 10,2019
0 people found
this helpful
Sloppy, unprofessional service. My experience has been disastrous from day 1.  Constantly having to chasing for a response, the team are inexperienced and simply do not care. The service is not worth the management fee's. Resulting in wasted time and additional stress as apposed to managing ...
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“Cubitt and West Crawley...”

Apr 11,2019
Minithumbup
By: 'Dave 23 Sandown Court'
Apr 11,2019
0 people found
this helpful
Signed up with the Crawley branch to sell my apartment after a previous agent was unsuccessful.Although the price to sell was more expensive I was assured the extra cost would be worthwhile.Well it certainly was.I can only state that from initial viewings ...
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Comment on agent fees
see previous review
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“Very helpful throughout...”

Apr 08,2019
Minithumbup
By: 'Humaira'
Apr 08,2019
0 people found
this helpful
Nicole dealt with our case and she was so wonderful . Very polite and helpful and professional. It was a long process as we were buying a property with chsin attached but it really helped that She kept us informed throughout the process. I would be ...
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“House purchase...”

Mar 01,2019
Minithumbup
By: 'Neil lock'
Mar 01,2019
0 people found
this helpful
We were recommened by a friend of ours to use this estate agents and were very pleased we did. The service we got was second to none the time and effort put into finding our new home was fantastic...kevin tafft and derek weston helped ...
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Comment on agent fees
Very competitive the cheapest we got quoted
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“Landlords...”

Nov 05,2018
Minithumbdown
By: 'Prof'
Nov 05,2018
3 people found
this helpful
To start off, I would like to say they are awful and if you are planning to rent your home, you should go elsewhere. We used Cubitt to rent out our family home whilst we worked abroad so we were not renting out an investment ...
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Comment on agent fees
Very bad, not worth it at all.
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“Appalling customer service...”

Nov 01,2018
Minithumbdown
By: 'Kang'
Nov 01,2018
0 people found
this helpful
Agent didn`t phone or turn up. I`d travelled from London to Saltdean to view a flat. I was left outside in the freezing cold. Another agent appeared 30 mins later for an appointment with another couple to view the same apartment and was rude ...
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Comment on agent fees
N/A
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“Excellent Service...”

Oct 29,2018
Minithumbup
By: 'New to Petersfield'
Oct 29,2018
0 people found
this helpful
We recently purchased a property through Cubitt & West in Petersfield with Alex as the central contact. The process was extremely efficient - a large part of this due to Alex's professionalism, drive and commitment - keeping us informed at all times throughout the sales process. ...
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“Excellent...”

Oct 15,2018
Minithumbup
By: 'Ben & Janine'
Oct 15,2018
0 people found
this helpful
Before going with Cubitt & West our home had been on the market for two whole years and five different agents. On a whim we called Ebba Morley, manager of Cubitt & West's Preston Drove branch. She was the first of any the agents to truly listen ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great job by Lorraine Searson...”

Oct 15,2018
Minithumbup
By: 'Andy G'
Oct 15,2018
1 people found
this helpful
Lorraine at the Petersfield branch worked with me as POA for my Mum's house sale and was very impressed with her input throughout the process. Although tortuous at times, she persisted and got the sale over the line to everyone's satisfaction!...
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Comment on agent fees
Fee was fair for the work involved and I was so glad not to have chosen an online agent.
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“No nonsense...”

Oct 10,2018
Minithumbup
By: 'Downunder.'
Oct 10,2018
1 people found
this helpful
Alex expertly managed to close the chain keeping all sides happy after what had been a prolonged period of issues elsewhere in the chain. We are overseas and Alex was sensitive to this....
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Comment on agent fees
Average
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“Buyer with complete dissapointment from staff...”

Sep 29,2018
Minithumbdown
By: 'Extremely poor'
Sep 29,2018
2 people found
this helpful
The agent at banstead branch Kurran dealt with my offer on a property. Once offer was agreed he said he took off the market. I had moved out my house, and mortgage in principle was sent after a 6 days after offer. 3 weeks later I've moved ...
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“Unbelievably Poor Service...”

Sep 15,2018
Minithumbdown
By: 'Disappointed from East Grinstead'
Sep 15,2018
1 people found
this helpful
My advice to anyone would be to avoid this agency at all cost. Two months after being requested to withdraw our house from the market, It's still being advertised on their website. We asked them to remove it from the market because the "service" they'd ...
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Comment on agent fees
Pricey
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“Avoid at all cost...”

Sep 15,2018
Minithumbdown
By: 'Steve'
Sep 15,2018
4 people found
this helpful
I was a tenant for 6 months and I have to say that Cubitt and West were the worst letting agents I've ever had. They were; slow to deal with issues when I moved in (4 months to fix one of the issues), didn't respond to emails, ...
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Comment on agent fees
Expensive but in line with peers, industry issue.
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“None...”

Jun 30,2018
Minithumbdown
By: 'Luciano Dichello'
Jun 30,2018
4 people found
this helpful
Absolutely shit the worst estate agents in the country. Absolute rubbish better off using Mickey mouse and co they would do a better job...
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Comment on agent fees
Bad
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“Contempt for buyers, in a sellers market...”

Mar 19,2018
Minithumbdown
By: 'Simpering Simpkins'
Mar 19,2018
2 people found
this helpful
Had been looking for a place in Petersfield for a few months. Put sealed bids on a place through Cubitts, and eventually was chosen as buyer. Everything seemed okay to this point, then things slowly went downhill. Was forced to use the same solicitor as ...
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“I was a prospective customer (with AIP in place, deposit, ......”

Mar 08,2018
Minithumbdown
By: '#GivingEstateAgentsaBadRep'
Mar 08,2018
3 people found
this helpful
I was a prospective customer (with AIP in place, deposit, no chain) and I made an offer on a house in Southsea which I had put a great deal of though into the offer as I am very familiar with the area. Because of the ...
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Comment on agent fees
N/A
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“After being told by the estate agents on numerous occassions ......”

Jan 13,2018
Minithumbdown
By: 'FrustratedBuyer'
Jan 13,2018
5 people found
this helpful
After being told by the estate agents on numerous occassions that our offer would need to be in excess of £305,000 for us to secure the house of our dreams, this is even after speaking directly with the branch manager, due to as they put it "...
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Comment on agent fees
N/A
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“Efficient and professional service. The manager Andrew was full of ......”

Nov 10,2017
Minithumbup
By: 'Lewesian'
Nov 10,2017
0 people found
this helpful
Efficient and professional service. The manager Andrew was full of enthusiasm and we cannot fault the manner in which he dealt with our sale. He achieved a sale at the price we wanted and in the time frame we expected. Communication at all times was ...
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Comment on agent fees
Yes, Cubitt & West's fees are high - but they achieved everything we wanted in a short time and in a professional manner.
Was this helpful? Yes

“For the attention of Neil Piper: Having used this company ......”

Oct 27,2017
Minithumbdown
By: 'Mrs. Pittis'
Oct 27,2017
4 people found
this helpful
For the attention of Neil Piper: Having used this company before, I returned to use them again. However, the young man I encountered in this office was appallingly rude and I will therefore not be using Cubitt and West to sell either of my properties ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Purchased a property through North End Portsmouth branch. Three viewings ......”

Jul 13,2017
Minithumbdown
By: 'P999DSO'
Jul 13,2017
4 people found
this helpful
Purchased a property through North End Portsmouth branch. Three viewings of the proeprty all three times the agent was late. Up to 35 minutes late. Phoned up and constantly being told he's on his way when I came twice the distance in just ten minutes. Typical ...
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“Just completed purchase , we were looked after by sayde chowdhury ,......”

Jun 08,2017
Minithumbup
By: 'Chris and louise'
Jun 08,2017
0 people found
this helpful
Just completed purchase , we were looked after by sayde chowdhury ,professional, punctual and polite ,we received a,5 star personnel service with him during our purchase , thankyou sayde...
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Comment on agent fees
Average fees prices
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“I wish to thank Samara for all the help and ......”

May 31,2017
Minithumbup
By: 'Stephen Dawson'
May 31,2017
0 people found
this helpful
I wish to thank Samara for all the help and guidance that she has given me throughout my purchase . Always professional and always available to help. Many thanks...
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Comment on agent fees
Good
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“We tried to buy a house through this branch. First ......”

May 13,2017
Minithumbdown
By: 'Simbad'
May 13,2017
2 people found
this helpful
We tried to buy a house through this branch. First house we tried to view were told couldn't view it immediately and someone would phone us back to make an appointment. No one did, so we phoned again the next day to be told it ...
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“VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round ......”

Apr 26,2017
Minithumbdown
By: 'F.De Saulles'
Apr 26,2017
1 people found
this helpful
VERY UNPROFESSIONAL Drove up from Dorset to Sussex (4hour round trip) for appointment to see bungalow at Sidlesham. Was not allowed to see the property a.m. because it wasn't suitable for cubitt & west. Only to be told outside the property that they couldn't unlock ...
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“Has anyone had any dealings with the Crawley branch and ......”

Mar 28,2017
Minithumbdown
By: 'Anon'
Mar 28,2017
0 people found
this helpful
Has anyone had any dealings with the Crawley branch and rented from a Mr. Ali? I have had several issues with a rented house he owned....
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Comment on agent fees
The house was advertised as a four bedroom house when in fact it was a three bedroom house.
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“I had read online that Cubitt & West have a reputation ......”

Mar 17,2017
Minithumbdown
By: 'Disappointed house buyer'
Mar 17,2017
5 people found
this helpful
I had read online that Cubitt & West have a reputation for bullying customers into using their exhorbitantly priced services and that it is a terrible place to work, which is one of the reasons we didn't use them as our agent; however having viewed ONE ...
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“Nasty people. I put in an offer that was accepted. ......”

Mar 01,2017
Minithumbdown
By: 'R.CONS'
Mar 01,2017
4 people found
this helpful
Nasty people. I put in an offer that was accepted. They wanted to sell me the mortgage but I declined as I already had one and they were not happy about that. The next day the property was no longer available because the vendors accepted ...
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Comment on agent fees
N/A
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“First time buyers, so yes we probably weren't prepared for ......”

Feb 23,2017
Minithumbdown
By: 'Disappointed'
Feb 23,2017
3 people found
this helpful
First time buyers, so yes we probably weren't prepared for the "Estate Agent" market, however, I personally will avoid marketing/buying or selling a house through Cubit & West. We have been looking for a place to buy near on a year and have been involved ...
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Comment on agent fees
We were the buyers so technically I cannot comment, however, when we decide to sell it certainly won't be through Cubitt & West at whatever cost they offer.
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“We were very impressed with our first contact with Cubitt & ......”

Feb 13,2017
Minithumbdown
By: 'Jeremy Adams'
Feb 13,2017
6 people found
this helpful
We were very impressed with our first contact with Cubitt & West. Rebecca did a great job selling their services and the fee of 1.8% inc vat seemed reasonable for what was being offered............sadly the dream was not the reality. Over 20 weeks of marketing activity with ...
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Comment on agent fees
Too high for the service delivered.
Attachments

Was this helpful? Yes
By: Darren
Feb 07, 2018
View all comments (1)
We have the same problem at the moment, we think that the viewings are made up. ...

“Do not touch this estate agents! Appalling communication, and the ......”

Nov 11,2016
Minithumbdown
By: 'Lu'
Nov 11,2016
7 people found
this helpful
Do not touch this estate agents! Appalling communication, and the buyers they have thus far introduced have been a person that has repeatedly withdrawn from sales at point of exchange of contracts, and a person that has directly harassed and intimidated me, the seller. They ...
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Comment on agent fees
Astronomical in comparison to other estate agents, and they do not even communicate well.
Was this helpful? Yes

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 3 59 8 112 23 46 9 11 36
No fees information available
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Complaints Procedure

No procedure available.

Awards won by Cubitt & West

Individual Branch Awards


Alton Guildford
53 High Street, Alton GU34 1AP
(2)
Arundel
49 High Street, Arundel BN18 9AG
(5)
Banstead
47 High Street, Banstead SM7 2NL
(4)
show all branches (58)
Billingshurst
44 High Street,, Billingshurst RH14 9NY
(2)
Bognor Regis
17b High Street, Bognor Regis PO21 1RJ
(0)
Brighton
156 Lewes Road, Brighton BN2 3LF
(9)
Brighton BN1
110 Western Road, Brighton BN1 2AA
(0)
Broadwater - Worthing
26/28 Broadwater Street West, Worthing BN14 9DA
(0)
Carfax
2\\\/3 Sterling Buildings, Horsham RH12 1DR
(0)
Caterham
53 Croydon Road, Caterham CR3 6PD
(4)
Chichester
59 East Street, Chichester PO19 1HN
(11)
Cranleigh
Lee HouseHigh Street, Cranleigh GU6 8AQ
(3)
Crawley
1 High Street, Crawley RH10 1BH
(15)
Crowborough
2 London Road, Crowborough TN6 2TT
(0)
Croydon
917 Brighton Road, Purley, Croydon CR8 2BP
(11)
Dorking
179 High Street, Dorking RH4 1RU
(5)
East Grinstead
5 High Street, East Grinstead RH19 3AF
(6)
East Sussex
237 South Coast Road, East Sussex BN10 8LD
(0)
Emsworth
32 High Street, Emsworth PO10 3AW
(8)
Fareham
6 West Quay House20 West Street, Fareham PO16 0BH
(8)
Goring - Worthing
Brooklyn Chambers,11 Goring Road, Worthing BN12 4AP
(0)
Gosport
123 High Street, Gosport PO12 1DX
(0)
Guildford
9 Epsom Road, Guildford GU1 3JT
(0)
Havant
2 East Street, Havant PO9 1AQ
(9)
Haywards Heath
133 South Road, Haywards Heath RH16 4LY
(0)
High Street
2\\\/3 Grand Parade, Crawley RH10 1BU
(0)
Horley
101 Victoria Road, Horley RH6 7PH
(12)
Horsham
Grandford HouseCarfax, Horsham RH12 1EB
(18)
Kemp Town
7 St Georges Road, BN2 1EB
(0)
Leatherhead
3 North Street, Leatherhead KT22 7AX
(4)
Lewes
209 High Street, Lewes BN7 2NS
(4)
Littlehampton
84 The StreetRustington, Littlehampton BN16 3NJ
(4)
North End Portsmouth
3 Exchange House122 London Road, Portsmouth PO2 9DD
(18)
Patcham
58 Ladies Mile Road, Brighton BN1 8QF
(17)
Petersfield Guildford
Exchange BuildingsThe Square, Petersfield GU32 3JU
(7)
Portsmouth
39 High Street, Old Portsmouth, Portsmouth PO1 2LU
(0)
Portsmouth PO2
122, London Road, Portsmouth PO2 9DD
(0)
Preston Drove
146 Preston Drove, Brighton BN1 6FJ
(5)
Pulborough
Unit 2, London Road, Ashington RH20 3BT
(2)
Pulborough
89 Lower Street, Pulborough RH20 2BP
(3)
Redhill
5 Station Road, Redhill RH1 1NT
(8)
Reigate
30 Church Street, Redhill RH2 0AJ
(5)
Saltdean
2\/3 Saltdean Park Road, Brighton BN2 8SN
(1)
Selsey
124 High Street, Selsey PO20 0QE
(1)
Shirley
137 Wickham RoadShirley, Croydon CR0 8TE
(26)
Southsea Portsmouth
14 Marmion Road, Portsmouth PO5 2BA
(23)
Southwater Horsham
7\/8 Lintot SquareFairbank Road, Horsham RH13 9AL
(5)
Southwick
44 Southwick Square, Southwick BN42 4FJ
(0)
Sutton
6 & 7 Regent ParadeBrighton Road, Sutton SM2 5BQ
(14)
Sutton
6/7 Regent Parade, Brighton Road, Sutton SM2 5BQ
(20)
Sutton
2 Ewell Road Cheam , Sutton SM3 8BU
(3)
Uckfield
178 High Street, Uckfield TN22 1AU
(2)
Wallington
21 Woodcote RoadWallington, Wallington SM6 0LH
(5)
Waterlooville
55\/59 London Road, Waterlooville PO7 7HH
(0)
West Sussex
84 The Street, West Sussex BN16 3NR
(0)
Western Road, Brighton
110 Western Road, Brighton BN1 2AA
(3)
Woodingdean
26 Warren Road, Brighton BN2 6BA
(2)
Worthing
170 Findon RoadFindon Valley, Worthing BN14 0EL
(5)


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