Crystalight Ltd

Sam is brilliantly helpful with all situations that she's presented with and although I've only met her in person once she has a great personality and seems like an overall great ... Read Full Review

Matt is conscientious, enthusiastic and very helpful . He always responds to enquiries in a timely manner . He was at one point the only agent as others had left and he appeared to keep himself together whilst under enormous pressure ... Read Full Review

Since moving in Shannon has been a pleasure to communicate with, is always cheerful, polite and punctual with her communication with us ... Read Full Review

I have been with Crystalight for years. Over 6 I believe. Matt Is truly an asset yo the team. Never have I had a dialogue and interaction with a lanlords or property management company as helpful as him. He is attentive, honest, hard working reliable and genuine. Truly a staff member to ... Read Full Review

Since Sharon took over as the manager for my property there has been a marked improvement in responses and in the speed that issues have been fixed. Issues that I raised in my first week of moving weren't fixed for months but were dealt with very quickly once Sharon took over. She always ... Read Full Review

Since Sharon has taken over as property manager for Crystalight she has been a god send! She is always available, friendly and professional. Any issues she's been on the case to get it resolved, recently within 24 ... Read Full Review

I was surprised to see some negative reviews as I have had great service as a tenant and even in an emergency I was dealt with professionally and within 24 hours ! Thanks to Sharon and Matt - I highly ... Read Full Review

I was sceptical at first when I rented a home from Crystalight at the start of the year due to previous reviews that I had heard - The staff at Crystalight are all new and they have been professional and organised and I have no hesitation in recommending ... Read Full Review

The worst thing since trump. Never have I imagined a more unprofessional company. I recently moved into a newly build student home which I was told would be finished completely for the beginning of the semester, 2 months on and it's still not finished. crystalights attitude towards you is as if ... Read Full Review

Needless to say we will not be going anywhere near this letting agent again! Upon moving in we found that everything that was promised to be fixed WASNT! - this included a massive amount of mould in the bedroom and large water mark on the ceiling and the doorbell was broken (baring in mind we were ... Read Full Review

Avoid at all costs. I have never known such an incompetent company, the way they manage their properties is appalling. We have had numerous problems with damp during our tenancy with them and time after time they have failed to act on them. On countless occasions they have not bothered to turn up ... Read Full Review

I am quite surprised by the way their Cardiff flats are managed. From the very beginning, and after the contract signing with their previous agent (let-find only), problems appeared. These should have been dealt with way before advertising the property, especially that they are not so big: 1- ... Read Full Review

I moved into the property and found that: 1. Furniture that was meant to be removed from the property was still there when I moved in 2. The heating in the living room was broken 3. The hot water did not work 4. The light in the kitchen was broken 5. Kitchen chair legs were held on my ... Read Full Review