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    Samantha Tolley
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    Sharon Welch
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    Matt Sleep
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251/253 Wells Road
Malvern Wells
Worcestershire
WR14 4JF
01684 580 858

 
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Properties for rent
Jul 24,2017
Minithumbup
Sharon Welch
By:
Jul 24,2017
0 people found
this helpful
Since Sharon has taken over as property manager for Crystalight she has been a god send! She is always available, friendly and professional. Any issues she's been on the case to get it resolved, recently within 24 hours!...
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Sharon Welch
By:
Jul 24,2017
0 people found
this helpful
Since Sharon took over as the manager for my property there has been a marked improvement in responses and in the speed that issues have been fixed. Issues that I raised in my first week of moving weren't fixed for months but were dealt with very quickly once Sharon took over. She always communicates well and quickly and just generally gets things done....
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Was this helpful? Yes
Jul 24,2017
Minithumbdown
Matt Sleep
By:
Jul 24,2017
0 people found
this helpful
I have been with Crystalight for years. Over 6 I believe. Matt Is truly an asset yo the team. Never have I had a dialogue and interaction with a lanlords or property management company as helpful as him. He is attentive, honest, hard working reliable and genuine. Truly a staff member to keep...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 24,2017
Minithumbup
Sharon Welch
Sharon Welch
By:
Jul 24,2017
0 people found
this helpful
Since moving in Shannon has been a pleasure to communicate with, is always cheerful, polite and punctual with her communication with us !...
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Jul 24,2017
Minithumbup
Matt Sleep
Matt Sleep
By:
Jul 24,2017
0 people found
this helpful
Matt is conscientious, enthusiastic and very helpful . He always responds to enquiries in a timely manner . He was at one point the only agent as others had left and he appeared to keep himself together whilst under enormous pressure ....
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Comment on agent fees
Ok
Was this helpful? Yes
Jul 24,2017
Minithumbup
Samantha Tolley
By:
Jul 24,2017
0 people found
this helpful
Sam is brilliantly helpful with all situations that she's presented with and although I've only met her in person once she has a great personality and seems like an overall great person....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 22,2017
Minithumbup
Sharon Welch
By:
Jul 22,2017
1 people found
this helpful
I was surprised to see some negative reviews as I have had great service as a tenant and even in an emergency I was dealt with professionally and within 24 hours ! Thanks to Sharon and Matt - I highly recommend...
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Jul 14,2017
Minithumbup
Samantha Tolley
By:
Jul 14,2017
2 people found
this helpful
I was sceptical at first when I rented a home from Crystalight at the start of the year due to previous reviews that I had heard - The staff at Crystalight are all new and they have been professional and organised and I have no hesitation in recommending them....
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Comment on agent fees
Good only £180 per person
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
1 people found
this helpful
The worst thing since trump. Never have I imagined a more unprofessional company. I recently moved into a newly build student home which I was told would be finished completely for the beginning of the semester, 2 months on and it's still not finished. crystalights attitude towards you is as if your just another person paying them money so they can keep on ripping people off. After all the problems they have pioneered of which I could talk about for hours I would at least expect an apology at th...
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Comment on agent fees
Very overpriced
Was this helpful? Yes
Oct 17,2016
Minithumbdown
By:
Oct 17,2016
2 people found
this helpful
Needless to say we will not be going anywhere near this letting agent again! Upon moving in we found that everything that was promised to be fixed WASNT! - this included a massive amount of mould in the bedroom and large water mark on the ceiling and the doorbell was broken (baring in mind we were in a top floor flat!) Throughout the whole of our tenancy the doorbell wasn't fixed as the landlord thought it was 'too expensive' making me question what we paid our £625 pcm rent for for only a...
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Aug 07,2016
Minithumbdown
By:
Aug 07,2016
3 people found
this helpful
Avoid at all costs. I have never known such an incompetent company, the way they manage their properties is appalling. We have had numerous problems with damp during our tenancy with them and time after time they have failed to act on them. On countless occasions they have not bothered to turn up for appointments that they themselves contact me for regarding the problems we have had. And on the blue moon occasion that someone from their maintenance team did turn up, they only turn up the once ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Apr 15,2014
Minithumbdown
By:
Apr 15,2014
4 people found
this helpful
I am quite surprised by the way their Cardiff flats are managed. From the very beginning, and after the contract signing with their previous agent (let-find only), problems appeared. These should have been dealt with way before advertising the property, especially that they are not so big: 1- The broken window curtain in the bathroom, many blown out bulbs, and, most important, the broken down washing machine programming knob shaft rendering the whole device inoperable. My mistake, of course, ...
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What agent could do to change your mind?
Be more professional and caring, especially if the tenant is paying on time without any delay. Also, choose the agent wisely.
Attached Files
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May 31,2013
Minithumbdown
By:
May 31,2013
6 people found
this helpful
I moved into the property and found that: 1. Furniture that was meant to be removed from the property was still there when I moved in 2. The heating in the living room was broken 3. The hot water did not work 4. The light in the kitchen was broken 5. Kitchen chair legs were held on my bluetack. These issues should have been addressed prior to a tenant moving in. However, it took 6 weeks and constant emailing and in the end complains for these problems to be resolved (and actually some stil...
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Was this helpful? Yes
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Samantha Tolley - upload your photo Samantha Tolley
2 reviews

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Ben Rogers - upload your photo Ben Rogers
1 reviews

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Sharon Welch - upload your photo Sharon Welch
4 reviews

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Matt Sleep - upload your photo Matt Sleep
3 reviews

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