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    Samantha Tolley
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    Sharon Welch
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    Matt Sleep
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251/253 Wells Road
Malvern Wells
Worcestershire
WR14 4JF
01684 580 858

 
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Properties for rent
Aug 19,2017
Minithumbdown
By: 'Lucy'
Aug 19,2017
0 people found
this helpful
DON'T DO IT!!! Horrendous year from start to end.....the place was disgusting when I moved in and I had to clear it all, clean It, wait over a month for new carpet to be laid as it was stinking dirty. Then when I moved out they charged me well over the odds when I left it in a much better condition than when I moved in. The service was awful, the people I spoke to had no clue.......im now renting through Peter Alan and I now realise what it is like to deal with a real estate agents that know wha...
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Aug 04,2017
Minithumbup
Sharon Welch
By: 'Happy tenant'
Aug 04,2017
0 people found
this helpful
I continue to be delighted by Sharon's care and attention to her duties. She always answers emails promptly and deals with issues that arise without delay. Sharon is a credit to Crystalight and she is always a pleasure to speak to. Many thanks Sharon for your diligence and also making happen the necessary improvements to the standards and upkeep of the court....
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 27,2017
Minithumbup
Sharon Welch
Samantha Tolley
By: 'Margaret'
Jul 27,2017
0 people found
this helpful
Both Sharon and Sam have been great! They listen, hear, understand and action. Both are a pleasure to deal with and I'm glad they're on the end of the phone! Thank you both :-)...
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 26,2017
Minithumbdown
By: 'Sophie C'
Jul 26,2017
0 people found
this helpful
Myself and my partner have both found the new agent is easy to contact compared to previous one, which is a massive positive. Whenever we have had an issue we usually email and receive a reply within 24 hours and usually in the response a solution to the issue. The timeframe of issues being solved is brilliant, no issue at all with this....
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By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 25,2017
Minithumbup
Matt Sleep
By: 'Richard'
Jul 25,2017
0 people found
this helpful
Matt is a very helpful agent, I would highly recommend him to any tenant. Very professional and he would help you with any enquiry about a property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Sharon
Jul 25, 2017
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Thanks, Richard, I'm so pleased you found us helpful, particularly Matt. We work hard to make sure every tenant receives personal attention, quick responses and, of course, the best possible property management service. ...
Jul 25,2017
Minithumbup
Sharon Welch
By: 'PaulM'
Jul 25,2017
0 people found
this helpful
Excellent and prompt service to any issues raised and also for areas raised on quarterly inspections very proactive service provided...
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By: Sharon
Jul 25, 2017
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Thank you for your comments - we aim to provide a consistent and realistic property management service, please be assured of our continued attention. From all the Crystalight Team ...
Jul 25,2017
Minithumbdown
Sharon Welch
By: 'Emma'
Jul 25,2017
0 people found
this helpful
I am not sure. We arranged to rent our flat fairly quickly after the first viewing with Crystalight. However, they still had plenty of time to sort things out before we moved in but instead decided to do their inspections last minute and had repairmen there as we were moving in (we were not told that the carpenter would be there on our arrival). They are very much an office hours only kind of firm and you can only move in on weekdays during the hours of 9am-5pm. We have had some problems with ou...
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Comment on agent fees
You have to pay a fee every year to renew your tenancy. There is no need to renew a tenancy every year and this is clearly something Crystalight do to charge unnecessary fees.
Was this helpful? Yes
By: Sharon
Jul 25, 2017
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Thank you for your review we use these as tools for training and to improve our services. We are a small team and certainly apologise if you have not had a response in the timeframes you would expect. Samantha is the property manager for a number of properties in Malvern and Sharon for the Worcester properties - we help each other at busy times where we can but this will give you a reason for what you may feel is sloppiness, this is by no means an excuse. We will work on this and make steps to i ...
Jul 25,2017
Minithumbup
Matt Sleep
By: 'Alex'
Jul 25,2017
0 people found
this helpful
I could not ask for a better property manager to deal with than Matt, he always responds to emails quickly and is great and communicating with me to let me know what's going on....
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Comment on agent fees
Bad
Was this helpful? Yes
By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 25,2017
Minithumbup
Sharon Welch
By: 'MicaButler'
Jul 25,2017
0 people found
this helpful
Crystalight are an excellent management company. Since moving into Nicol Court in March they have been extremely helpful and sent us all the documents we needed the day before we moved in which helped to prepare us. They send regular email updates and answer any questions or queries we have. When they came to do our flat inspection they even brought my parcel in from outside which I was very thankful for! Sharon has been especially helpful when I had a couple of queries and was very friendly whe...
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Comment on agent fees
Good
Was this helpful? Yes
By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 25,2017
Minithumbup
Sharon Welch
Sharon Welch
By: 'Tony Carberry'
Jul 25,2017
0 people found
this helpful
I've lived in your property at 10 heol staughton and am delighted with the service I have received from Sharon. Nothing is too much trouble and she always keeps her promises....
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Comment on agent fees
always very helpful
Attachments
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Jul 25,2017
Minithumbup
Sharon Welch
By: 'Voluntary Warden'
Jul 25,2017
0 people found
this helpful
Sharon has always been promp in responding to emails. In addition she is respectful and gives attention to detail. She has established a maintenance schedule which appears to be a permanent arrangement resulting in an improved appearance of the communal areas. We offer the suggestion that new tenants be given specific instructions regarding sorting rubbish into land fill and recycling bins. In addition.due to the courtyard acting as a sounding board, new tenants need to be made aware of the Te...
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Comment on agent fees
The initial fees are excessive.
Was this helpful? Yes
By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 24,2017
Minithumbup
Sharon Welch
By: 'Isaac'
Jul 24,2017
0 people found
this helpful
Since Sharon has taken over as property manager for Crystalight she has been a god send! She is always available, friendly and professional. Any issues she's been on the case to get it resolved, recently within 24 hours!...
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By: Sharon
Jul 25, 2017
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Thank you for your kind words - rest assured we are always on the end of the phone ready to sort out your property management issues! ...
Jul 24,2017
Minithumbup
Sharon Welch
By: 'AMcEwan'
Jul 24,2017
0 people found
this helpful
Since Sharon took over as the manager for my property there has been a marked improvement in responses and in the speed that issues have been fixed. Issues that I raised in my first week of moving weren't fixed for months but were dealt with very quickly once Sharon took over. She always communicates well and quickly and just generally gets things done....
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By: Sharon
Jul 25, 2017
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Thank you for your comments - we are pleased that we have shown you that we can make amends for items that should have been done for you in the past and reassure you of a professionally led managed property service for your future tenancy. ...
Jul 24,2017
Minithumbdown
Matt Sleep
By: 'Chris Flat 4 Hewlett road'
Jul 24,2017
0 people found
this helpful
I have been with Crystalight for years. Over 6 I believe. Matt Is truly an asset yo the team. Never have I had a dialogue and interaction with a lanlords or property management company as helpful as him. He is attentive, honest, hard working reliable and genuine. Truly a staff member to keep...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sharon
Jul 25, 2017
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It is always a pleasure when our tenants recognise the hard work that has been put in and Matt is a recognised asset to the team - we continue our efforts and remain proactive. With thanks. ...
Jul 24,2017
Minithumbup
Sharon Welch
Sharon Welch
By: 'JT'
Jul 24,2017
0 people found
this helpful
Since moving in Shannon has been a pleasure to communicate with, is always cheerful, polite and punctual with her communication with us !...
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Was this helpful? Yes
By: Becky Sutherland
Aug 14, 2017
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Thank you for the lovely comments we really appreciate them. ...
Jul 24,2017
Minithumbup
Matt Sleep
Matt Sleep
By: 'Neil Gibbs'
Jul 24,2017
0 people found
this helpful
Matt is conscientious, enthusiastic and very helpful . He always responds to enquiries in a timely manner . He was at one point the only agent as others had left and he appeared to keep himself together whilst under enormous pressure ....
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Comment on agent fees
Ok
Was this helpful? Yes
Jul 24,2017
Minithumbup
Samantha Tolley
By: 'Connor'
Jul 24,2017
0 people found
this helpful
Sam is brilliantly helpful with all situations that she's presented with and although I've only met her in person once she has a great personality and seems like an overall great person....
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Comment on agent fees
Good
Was this helpful? Yes
By: Becky Sutherland
Aug 17, 2017
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Thank you for the lovely comments we really appreciate them ...
Jul 24,2017
Minithumbup
Samantha Tolley
By: 'Tenants'
Jul 24,2017
0 people found
this helpful
Since Samantha joined the Crystalight team we've noticed much more activity from the agency around the property such as monthly fire drills or completing the outstanding flat inspections. The enquiries also seem to be sorted quicker than before, although there are still some problems with responding on time, e.g. we had to wait quite a while to get the communal garden area cleaned after winter. However, things have definitely improved the last couple of months....
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Was this helpful? Yes
By: Sharon
Jul 25, 2017
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Thank you for your honest comments - Sam is an asset to the team here and she continues to work hard to make the improvements needed - we appreciate your patience as we work to put the key maintenance items in place for the benefit of all residents. ...
Jul 22,2017
Minithumbup
Sharon Welch
By: 'Luke'
Jul 22,2017
1 people found
this helpful
I was surprised to see some negative reviews as I have had great service as a tenant and even in an emergency I was dealt with professionally and within 24 hours ! Thanks to Sharon and Matt - I highly recommend...
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Jul 14,2017
Minithumbup
Samantha Tolley
By: 'Kate reen'
Jul 14,2017
2 people found
this helpful
I was sceptical at first when I rented a home from Crystalight at the start of the year due to previous reviews that I had heard - The staff at Crystalight are all new and they have been professional and organised and I have no hesitation in recommending them....
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Comment on agent fees
Good only £180 per person
Was this helpful? Yes
By: Becky Sutherland
Aug 17, 2017
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Thank you for your lovely comments we are glad to hear you are happy ...
Nov 11,2016
Minithumbdown
By: 'James'
Nov 11,2016
1 people found
this helpful
The worst thing since trump. Never have I imagined a more unprofessional company. I recently moved into a newly build student home which I was told would be finished completely for the beginning of the semester, 2 months on and it's still not finished. crystalights attitude towards you is as if your just another person paying them money so they can keep on ripping people off. After all the problems they have pioneered of which I could talk about for hours I would at least expect an apology at th...
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Comment on agent fees
Very overpriced
Was this helpful? Yes
Oct 17,2016
Minithumbdown
By: 'Jess and Callum'
Oct 17,2016
2 people found
this helpful
Needless to say we will not be going anywhere near this letting agent again! Upon moving in we found that everything that was promised to be fixed WASNT! - this included a massive amount of mould in the bedroom and large water mark on the ceiling and the doorbell was broken (baring in mind we were in a top floor flat!) Throughout the whole of our tenancy the doorbell wasn't fixed as the landlord thought it was 'too expensive' making me question what we paid our £625 pcm rent for for only a...
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Aug 07,2016
Minithumbdown
By: 'Karl'
Aug 07,2016
3 people found
this helpful
Avoid at all costs. I have never known such an incompetent company, the way they manage their properties is appalling. We have had numerous problems with damp during our tenancy with them and time after time they have failed to act on them. On countless occasions they have not bothered to turn up for appointments that they themselves contact me for regarding the problems we have had. And on the blue moon occasion that someone from their maintenance team did turn up, they only turn up the once ...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Apr 15,2014
Minithumbdown
By: 'Amr'
Apr 15,2014
4 people found
this helpful
I am quite surprised by the way their Cardiff flats are managed. From the very beginning, and after the contract signing with their previous agent (let-find only), problems appeared. These should have been dealt with way before advertising the property, especially that they are not so big: 1- The broken window curtain in the bathroom, many blown out bulbs, and, most important, the broken down washing machine programming knob shaft rendering the whole device inoperable. My mistake, of course, ...
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What agent could do to change your mind?
Be more professional and caring, especially if the tenant is paying on time without any delay. Also, choose the agent wisely.
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May 31,2013
Minithumbdown
By: 'Hannah'
May 31,2013
6 people found
this helpful
I moved into the property and found that: 1. Furniture that was meant to be removed from the property was still there when I moved in 2. The heating in the living room was broken 3. The hot water did not work 4. The light in the kitchen was broken 5. Kitchen chair legs were held on my bluetack. These issues should have been addressed prior to a tenant moving in. However, it took 6 weeks and constant emailing and in the end complains for these problems to be resolved (and actually some stil...
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Samantha Tolley - upload your photo Samantha Tolley
4 reviews

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Sharon Welch - upload your photo Sharon Welch
11 reviews

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Matt Sleep - upload your photo Matt Sleep
4 reviews

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