“My personal experience...”
1 Star Review
Apr 23,2023
By:
'Anukul Rana'
Apr 23,2023
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO17
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO17
0
people found
this helpful
Worst agency in the whole uk. This is my personal experience.
I have been renting flats/houses with other agencies since 2010 and no agency deducted more than £26 of my deposit. Because i keep my place nice and tidy. Stayed with cryers for almost 2 years and ...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Feb 21,2023
By:
'olga'
Feb 21,2023
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Rent PCM: £385
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Rent PCM: £385
Postcode: SO15
0
people found
this helpful
Worst agency ever! I do not recomment this for students. Avoid them at all costs. Their communication and service is terrible. They take an unacceptable amount of time to respond to maintainance issues, changes in the contract and basically everything. Their staff lack of knowledge ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“This is the worst Real estate agency ever! (S......”
1 Star Review
Sep 10,2022
By:
'Faisal'
Sep 10,2022
Branch: Southampton, 38 Bedford Place
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (Prospective customer)
Postcode: SO15
0
people found
this helpful
This is the worst Real estate agency ever! (SCREENSHOTS AT THE END OF THE REVIEW)
If you're a student, DO NOT RENT FROM HERE.
Why?
- They still have my deposit from 2021 SEPTEMBER (that's nearly over a year ago)
-They DO NOT communicate at all, ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“The worst ever residential letting agency...”
1 Star Review
Aug 04,2022
By:
'Disappointed'
Aug 04,2022
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: SO15
0
people found
this helpful
The worst letting Agency I've ever used. They take absolutely no ownership or responsibility. I had dead rats in the house and their advice was 'spray some air fresher' until the smell goes. They were informed on six separate occasions water was coming through the ...
read full review
0
people found
this helpful
Was this helpful?
Yes
5 Star Review
Sep 28,2020
By:
'Giacomo'
Sep 28,2020
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
0
people found
this helpful
Good service overall, any issue encountered so far got fixed quickly.
Staff is always polite and professional.
Clearly aimed for students, the property is nice and priced reasonably....
read full review
0
people found
this helpful
Was this helpful?
Yes
3 Star Review
May 23,2020
By:
'Kate'
May 23,2020
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: Yes
Postcode: SO14
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Rent PCM: £800
Postcode: SO14
0
people found
this helpful
We ended our tenancy recently after five years in a Cryers-managed flat. They were all right. Definitely seem more geared to students than to professionals or young families, and before the law changed to crack down on ridiculous letting/renewal fees they were artists of ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“If you are a student, don´t trust them!...”
1 Star Review
May 06,2020
By:
'Renato'
May 06,2020
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
2
people found
this helpful
If you are a student, don´t trust them!
First, my big issue with them is the fact that all they care about is bureaucracy. They will hide their lack of comprehension and professionalism behind "cold " contractual agreements. The big conclusion of our tenancy resulted ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“Dominic Sheppard- Lettings Negotiator Great......”
4 Star Review
Mar 12,2020
By:
'Luke'
Mar 12,2020
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: SO14
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: SO14
1
people found
this helpful
Dominic Sheppard- Lettings Negotiator
Great customer service over the phone and in person. Really friendly, knowledgeable and helpful when it came to maintenance or payment issues.
Efficient and communicates well when advising of viewings and always courteous when liaising with myself and my other house ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“DO NOT USE THIS ESTATE AGENT...”
1 Star Review
Oct 03,2018
By:
'Thom'
Oct 03,2018
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO17
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO17
0
people found
this helpful
Cryers offered an appalling service and were extremely incompetent. When we moved into the house there were a number of issues, which took months for them to resolve, and some of which were not solved at all over the year long tenancy.
They then tried ...
read full review
0
people found
this helpful
Was this helpful?
Yes
1 Star Review
Sep 28,2018
By:
'Laura'
Sep 28,2018
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
1
people found
this helpful
'Incompetent' is a word used a lot in other reviews of Cryers I have seen, and for a reason. My fellow tenants and I wish to warn prospective tenants NOT to use Cryers as throughout our whole tenancy they were unprofessional, incredibly slow in responding ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Terrible customer service...”
1 Star Review
Aug 08,2018
By:
'F'
Aug 08,2018
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO14
1
people found
this helpful
Seriously terrible agents! Getting them to come out and fix anything was like trying to pull teeth! I had to go directly to the landlords in the end who put the fear of god into the them! 10/10 for my landlords, -10000000000/10 for the waste of ...
read full review
Comment on agent fees
**
1
people found
this helpful
Was this helpful?
Yes
“Absolute *. BOYCOTT THEM - they *conned me out of money! ......”
1 Star Review
Aug 08,2017
By:
'angry1'
Aug 08,2017
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
4
people found
this helpful
Absolute *. BOYCOTT THEM - they *conned me out of money! They will take your deposit no matter how much you clean your house....
read full review
4
people found
this helpful
Was this helpful?
Yes
“For the first year with Cryers they had little to ......”
1 Star Review
Jul 25,2017
By:
'UNHAPPY'
Jul 25,2017
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Rent PCM: £385
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Rent PCM: £385
Postcode: SO15
4
people found
this helpful
For the first year with Cryers they had little to no contact with us regarding the disgusting kitchen that was supposed be replaced as promised at the start of the year and no action was taken throughout the whole year. They shifted the blame, as ...
read full review
Comment on agent fees
The fee is not so much of an issue when you get what you pay for, but all Cryers do is take your money and run. As soon as you have given them money they don't care about you and if any problems occur they will just redirect you to someone else even though they should be sorting that out internally.
4
people found
this helpful
Was this helpful?
Yes
“READ ALL REVIEWS!!!! IT COULD BE SAID THIS COMPANY SHOULD ......”
1 Star Review
Nov 27,2016
By:
'FLEECED'
Nov 27,2016
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
8
people found
this helpful
READ ALL REVIEWS!!!! IT COULD BE SAID THIS COMPANY SHOULD BE CLOSED DOWN. WORST EXPERIENCE I HAVE EVER HAD WITH A RENTAL. DELAYED RETURNING DEPOSIT FOR 5 MONTHS AND ONLY GAVE A THIRD OF IT BACK OF ALL OUR DEPOSITS. SOOOOO UNDERHAND....
read full review
Comment on agent fees
Outrageous
8
people found
this helpful
Was this helpful?
Yes
“Very positive experience with Cryers!They were very professional and ......”
4 Star Review
Aug 17,2016
By:
'positive'
Aug 17,2016
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Rent PCM: £80
Would you recommend?: Yes
Postcode: SO17
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Rent PCM: £80
Postcode: SO17
2
people found
this helpful
Very positive experience with Cryers!
They were very professional and helpful. Clear instructions were given when we moved out and my emails were always responded to promptly.
Also we had a FANTASTIC landlord who I wish we could have again!...
read full review
Comment on agent fees
normal
2
people found
this helpful
Was this helpful?
Yes
“Landlords and tenants avoid this agent at all costs! They ......”
1 Star Review
Oct 28,2015
By:
'VERY'
Oct 28,2015
Branch: Southampton, 38 Bedford Place
Services: Property Management
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Property Management
Postcode: SO15
7
people found
this helpful
Landlords and tenants avoid this agent at all costs! They owe me money - are liars, promise the world and deliver nothing! Helen nicol and stephanie bull are both just extremely rude and have no people skills whatsoever - would never recommend - do not ...
read full review
What agent could do to change your mind?
Properly manage properties, ensure monies are paid, train staff correctly - Helen and Stephanie would benefit in a course on both property management and customer service!
Attached Filesnbsp;
7
people found
this helpful
Was this helpful?
Yes
“Avoid this agent at all costs! Promise you the world ......”
1 Star Review
Sep 14,2015
By:
'Unsatisfied'
Sep 14,2015
Branch: Southampton, 38 Bedford Place
Services: Property Management
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Property Management
Postcode: SO15
4
people found
this helpful
Avoid this agent at all costs! Promise you the world when you go with them - they do not maintain their promises! They are rude and disorganised! Also liars! Would never use again...
read full review
4
people found
this helpful
Was this helpful?
Yes
“By far the best agent I have worked with. They ......”
5 Star Review
Dec 20,2014
By:
'Michael'
Dec 20,2014
Branch: Southampton, 38 Bedford Place
Services: Property Management
Rent PCM: £1250
Would you recommend?: Yes
Postcode: SO17
Branch: Southampton, 38 Bedford Place
Property Management
Rent PCM: £1250
Postcode: SO17
3
people found
this helpful
By far the best agent I have worked with. They have a personal approach to each client; know their clients very well and really put themselves out there to help out. And always with positive results and success. I have been in several difficult situations ...
read full review
Comment on agent fees
Agents fees are very good for the service offered. They try to lower their fees as much as they can and absolutely no hidden fees whatsoever.
3
people found
this helpful
Was this helpful?
Yes
“Absolutely atrocious. The whole house has mould everywhere, even with ......”
1 Star Review
Nov 24,2014
By:
'emilysmith'
Nov 24,2014
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
5
people found
this helpful
Absolutely atrocious. The whole house has mould everywhere, even with council warnings Cryers have done nothing. My housemates and I have now been ill with colds and chest infections since we have moved in (July). DO NOT GO WIYH CRYERS!!!!!! LISTEN TO THE REVIEW'S. Their ...
read full review
What agent could do to change your mind?
NEVER!!!!!!!!!!
Attached Filesnbsp;
Comment on agent fees
Way overpriced for the disgusting house I live in, bearing in mind its not even habitable.
5
people found
this helpful
Was this helpful?
Yes
“STUDENTS BEWARE OF THIS COMPANY! They were very dishonest and ......”
1 Star Review
Sep 20,2014
By:
'WORST'
Sep 20,2014
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
5
people found
this helpful
STUDENTS BEWARE OF THIS COMPANY! They were very dishonest and they were Habitual liars. The staff were incompetent and don't know the first rule of renting and business. They kept adding fees and said it was for absolute rubbish.The contract is a joke a ...
read full review
What agent could do to change your mind?
FIRE THE CURRENT STAFF,HIRE A NEW ONE!
Attached Filesnbsp;
5
people found
this helpful
Was this helpful?
Yes
“I think some other people on here have gone WAAAAYY ......”
4 Star Review
May 22,2014
By:
'Adam'
May 22,2014
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
2
people found
this helpful
I think some other people on here have gone WAAAAYY overboard with their ranting!
I moved in on July 1st and there were some things which needed doing from the previous tenancy (cleaning/broken furniture) but by the time I came back from the summer ...
read full review
2
people found
this helpful
Was this helpful?
Yes
“I can honestly say that my third year at university ......”
1 Star Review
Apr 30,2014
By:
'ANRGY'
Apr 30,2014
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
2
people found
this helpful
I can honestly say that my third year at university was the worst year of my life due to one thing. the fact that i live in a dive and there is no one coming to sort it out. The house is standing up which ...
read full review
What agent could do to change your mind?
Done the complete opposite of what they did. That would have been great.
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes
“Whatever you do, DO NOT go with cryers. Even if ......”
1 Star Review
Apr 29,2014
By:
'Disgusted'
Apr 29,2014
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
4
people found
this helpful
Whatever you do, DO NOT go with cryers. Even if its a last resort. They are the most unorganised company ever and think that they can get away with anything just because they are dealing with students. My house was disgusting when we moved in ...
read full review
What agent could do to change your mind?
Just give up. Please stop ruining peoples lives.
Attached Filesnbsp;
4
people found
this helpful
Was this helpful?
Yes
“After looking at many houses with different agents we found ......”
5 Star Review
Mar 06,2014
By:
'chris'
Mar 06,2014
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
0
people found
this helpful
After looking at many houses with different agents we found the perfect one for us through Cryers. The whole process from start to finish was easy and friendly and have now lived there for 2 years since. Any issues with the house have always been dealt ...
read full review
0
people found
this helpful
Was this helpful?
Yes
“I had looked around loads of houses last year and ......”
5 Star Review
Dec 03,2013
By:
'Summer'
Dec 03,2013
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
1
people found
this helpful
I had looked around loads of houses last year and found a house through Cryers. when we first moved in we had several requests which were all done within a week of moving in and the cleaning was also done on the same day. we ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“Great experience with really knowledgable staff. Really simple and managed ......”
5 Star Review
Nov 25,2013
By:
'Mary'
Nov 25,2013
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
0
people found
this helpful
Great experience with really knowledgable staff. Really simple and managed well throughout. Would highly recommend! Really took the stress out of finding student accommodation!!...
read full review
0
people found
this helpful
Was this helpful?
Yes
“Its a pity there is no option to award these ......”
1 Star Review
Nov 04,2013
By:
'DisgruntledTenant'
Nov 04,2013
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO14
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO14
3
people found
this helpful
Its a pity there is no option to award these people 0/5 because I believe I would and I believe everyone who has had the misfortune to deal with them would also.
My landlord of my private house lives abroad and up until summer 2012, her mum ...
read full review
What agent could do to change your mind?
They could have not opened for business in Southampton so our Landlord had to go with literally anyone else!
Attached Filesnbsp;
3
people found
this helpful
Was this helpful?
Yes
“Moved into our flat on 1st July of this year ......”
2 Star Review
Nov 02,2013
By:
'Kirsty'
Nov 02,2013
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
1
people found
this helpful
Moved into our flat on 1st July of this year as a student let and spent the whole summer managing what these Letting Agents were supposed to be doing! the only way you are going to get this company to do as little as send ...
read full review
1
people found
this helpful
Was this helpful?
Yes
“This company should have an award for its lack of ......”
1 Star Review
Oct 14,2013
By:
'alig'
Oct 14,2013
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
2
people found
this helpful
This company should have an award for its lack of ethics. Refusal to return deposit - does anyone know which tenancy deposit scheme they use so that I can try to get it returned via the scheme...
read full review
What agent could do to change your mind?
Returned the deposit as legally obliged
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes
“THE WORST AGENT I HAVE EVER DEALT WITH! Prior to ......”
1 Star Review
Aug 09,2013
By:
'Southampton'
Aug 09,2013
Branch: Southampton, 38 Bedford Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO15
Branch: Southampton, 38 Bedford Place
Lettings (as a Tenant)
Postcode: SO15
2
people found
this helpful
THE WORST AGENT I HAVE EVER DEALT WITH!
Prior to moving into the property we were promised that the house would be cleaned (not too much to ask) that the moldy sofa would be replaced, that the mold would be removed from the bedrooms and ...
read full review
What agent could do to change your mind?
- better telephone manners / customer service
- not being so ignorant when we came in to talk
- not making promises they cannot uphold
- being more responsive
- not renting unlivable houses
- not taking on so many customers (students) as they can't handle the amount of work
Attached Filesnbsp;
2
people found
this helpful
Was this helpful?
Yes