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Cryers Residential Lettings

38 Bedford Place
Southampton
Hampshire
SO15 2DG
023 8033 6565, 023 8022 3263

Website not available

Properties for Sale
Properties to Rent

Aug 08,2017
Minithumbdown
By: 'angry1'
Aug 08,2017
2 people found
this helpful
Absolute *. BOYCOTT THEM - they *conned me out of money! They will take your deposit no matter how much you clean your house....
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Jul 25,2017
Minithumbdown
By: 'UNHAPPY CUSTOMER!'
Jul 25,2017
3 people found
this helpful
For the first year with Cryers they had little to no contact with us regarding the disgusting kitchen that was supposed be replaced as promised at the start of the year and no action was taken throughout the whole year. They shifted the blame, as ...
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Comment on agent fees
The fee is not so much of an issue when you get what you pay for, but all Cryers do is take your money and run. As soon as you have given them money they don't care about you and if any problems occur they will just redirect you to someone else even though they should be sorting that out internally.
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Nov 27,2016
Minithumbdown
By: 'FLEECED'
Nov 27,2016
7 people found
this helpful
READ ALL REVIEWS!!!! IT COULD BE SAID THIS COMPANY SHOULD BE CLOSED DOWN. WORST EXPERIENCE I HAVE EVER HAD WITH A RENTAL. DELAYED RETURNING DEPOSIT FOR 5 MONTHS AND ONLY GAVE A THIRD OF IT BACK OF ALL OUR DEPOSITS. SOOOOO UNDERHAND....
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Comment on agent fees
Outrageous
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Aug 17,2016
Minithumbup
By: 'positive experience'
Aug 17,2016
2 people found
this helpful
Very positive experience with Cryers! They were very professional and helpful. Clear instructions were given when we moved out and my emails were always responded to promptly. Also we had a FANTASTIC landlord who I wish we could have again!...
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Comment on agent fees
normal
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Oct 28,2015
Minithumbdown
By: 'VERY UNHAPPY CUSTOMER'
Oct 28,2015
6 people found
this helpful
Landlords and tenants avoid this agent at all costs! They owe me money - are liars, promise the world and deliver nothing! Helen nicol and stephanie bull are both just extremely rude and have no people skills whatsoever - would never recommend - do not ...
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What agent could do to change your mind?
Properly manage properties, ensure monies are paid, train staff correctly - Helen and Stephanie would benefit in a course on both property management and customer service!
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Sep 14,2015
Minithumbdown
By: 'Unsatisfied Customer'
Sep 14,2015
3 people found
this helpful
Avoid this agent at all costs! Promise you the world when you go with them - they do not maintain their promises! They are rude and disorganised! Also liars! Would never use again...
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Dec 20,2014
Minithumbup
By: 'Michael'
Dec 20,2014
3 people found
this helpful
By far the best agent I have worked with. They have a personal approach to each client; know their clients very well and really put themselves out there to help out. And always with positive results and success. I have been in several difficult situations ...
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Comment on agent fees
Agents fees are very good for the service offered. They try to lower their fees as much as they can and absolutely no hidden fees whatsoever.
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Nov 24,2014
Minithumbdown
By: 'emilysmith'
Nov 24,2014
4 people found
this helpful
Absolutely atrocious. The whole house has mould everywhere, even with council warnings Cryers have done nothing. My housemates and I have now been ill with colds and chest infections since we have moved in (July). DO NOT GO WIYH CRYERS!!!!!! LISTEN TO THE REVIEW'S. Their ...
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What agent could do to change your mind?
NEVER!!!!!!!!!!
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Comment on agent fees
Way overpriced for the disgusting house I live in, bearing in mind its not even habitable.
Was this helpful? Yes
Sep 20,2014
Minithumbdown
By: 'WORST COMPANY EVER!'
Sep 20,2014
4 people found
this helpful
STUDENTS BEWARE OF THIS COMPANY! They were very dishonest and they were Habitual liars. The staff were incompetent and don't know the first rule of renting and business. They kept adding fees and said it was for absolute rubbish.The contract is a joke a ...
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What agent could do to change your mind?
FIRE THE CURRENT STAFF,HIRE A NEW ONE!
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By: Rob
Sep 24, 2014
View all comments (1)
Dear worst company in the world ever. I am sorry you have felt you've had a bad experience. All our fees are listed on a sheet which we ask you to read and sign. I am more than happy to look into your complaint. Please call and I can arrange a meeting with you. Robert johnson ...
May 22,2014
Minithumbup
By: 'Adam'
May 22,2014
2 people found
this helpful
I think some other people on here have gone WAAAAYY overboard with their ranting! I moved in on July 1st and there were some things which needed doing from the previous tenancy (cleaning/broken furniture) but by the time I came back from the summer ...
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Apr 30,2014
Minithumbdown
By: 'ANRGY PERSON'
Apr 30,2014
1 people found
this helpful
I can honestly say that my third year at university was the worst year of my life due to one thing. the fact that i live in a dive and there is no one coming to sort it out. The house is standing up which ...
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What agent could do to change your mind?
Done the complete opposite of what they did. That would have been great.
Attached Files
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By: Rob.Johnson
May 19, 2014
View all comments (1)
Dear Angry Person, I am sorry you feel Cryers has let you down. Please contact me Robert Johnson I take all complaints seroiusly and would like to investigate further. ...
Apr 29,2014
Minithumbdown
By: 'Disgusted tennant'
Apr 29,2014
3 people found
this helpful
Whatever you do, DO NOT go with cryers. Even if its a last resort. They are the most unorganised company ever and think that they can get away with anything just because they are dealing with students. My house was disgusting when we moved in ...
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What agent could do to change your mind?
Just give up. Please stop ruining peoples lives.
Attached Files
Was this helpful? Yes
By: Rob.Johnson
May 19, 2014
View all comments (1)
Dear Disgusted tenant, from you comments; I can see that you are worried your deposit will be taken unfairly. Please contact Rob Johnson so we an go through any worries you have. ...
Mar 06,2014
Minithumbup
By: 'chris'
Mar 06,2014
0 people found
this helpful
After looking at many houses with different agents we found the perfect one for us through Cryers. The whole process from start to finish was easy and friendly and have now lived there for 2 years since. Any issues with the house have always been dealt ...
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Dec 03,2013
Minithumbup
By: 'Summer'
Dec 03,2013
1 people found
this helpful
I had looked around loads of houses last year and found a house through Cryers. when we first moved in we had several requests which were all done within a week of moving in and the cleaning was also done on the same day. we ...
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Nov 25,2013
Minithumbup
By: 'Mary'
Nov 25,2013
0 people found
this helpful
Great experience with really knowledgable staff. Really simple and managed well throughout. Would highly recommend! Really took the stress out of finding student accommodation!!...
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Nov 04,2013
Minithumbdown
By: 'DisgruntledTenant'
Nov 04,2013
2 people found
this helpful
Its a pity there is no option to award these people 0/5 because I believe I would and I believe everyone who has had the misfortune to deal with them would also. My landlord of my private house lives abroad and up until summer 2012, her mum ...
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What agent could do to change your mind?
They could have not opened for business in Southampton so our Landlord had to go with literally anyone else!
Attached Files
Was this helpful? Yes
Nov 02,2013
Minithumbdown
By: 'Kirsty'
Nov 02,2013
1 people found
this helpful
Moved into our flat on 1st July of this year as a student let and spent the whole summer managing what these Letting Agents were supposed to be doing! the only way you are going to get this company to do as little as send ...
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Oct 14,2013
Minithumbdown
By: 'alig'
Oct 14,2013
2 people found
this helpful
This company should have an award for its lack of ethics. Refusal to return deposit - does anyone know which tenancy deposit scheme they use so that I can try to get it returned via the scheme...
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What agent could do to change your mind?
Returned the deposit as legally obliged
Attached Files
Was this helpful? Yes
Aug 09,2013
Minithumbdown
By: 'Southampton Solent Student'
Aug 09,2013
1 people found
this helpful
THE WORST AGENT I HAVE EVER DEALT WITH! Prior to moving into the property we were promised that the house would be cleaned (not too much to ask) that the moldy sofa would be replaced, that the mold would be removed from the bedrooms and ...
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What agent could do to change your mind?
- better telephone manners / customer service - not being so ignorant when we came in to talk - not making promises they cannot uphold - being more responsive - not renting unlivable houses - not taking on so many customers (students) as they can\'t handle the amount of work
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Was this helpful? Yes
Aug 04,2013
Minithumbdown
By: 'fed up fred'
Aug 04,2013
3 people found
this helpful
Unorganised, rude, unhelpful and defiantly the worst estate agents in Southampton. Terrible at getting things done, charge you unnecessary things (over charging on cleaning costs). They also blame you for their mistakes. Choose any other estate agents apart from them and I guarantee they do ...
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Jul 31,2013
Minithumbdown
By: 'Charlotte'
Jul 31,2013
2 people found
this helpful
Rubbish company; they make all sorts of promises before you move in and don\'t then follow any through. We were told the rotting window frames would be sorted before moving in, and they were untouched- and not sorted for the entire year we were ...
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Jul 03,2013
Minithumbdown
By: 'moo1234'
Jul 03,2013
4 people found
this helpful
Cryers are absolutely awful!!! If I had read this site before I would never have let a house with them. DO NOT GO WITH CRYERS!!!!!!! They are honestly the worse estate agents I have ever used. They shouldnt still be in business. Just a selection ...
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What agent could do to change your mind?
Not be a complete cunt
Attached Files
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Feb 02,2013
Minithumbdown
By: 'kitty'
Feb 02,2013
2 people found
this helpful
where do I start? ive been renting from cryers for nearly 2 years in 2 different properties. My first house shared with 2 other students was ok, although there were cracks along the walls, moldy carpets and a dodgy front door and a derelict houe next door but ...
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What agent could do to change your mind?
staff need to communicate better care more about the welfare and safety of tenants and less about making money!
Attached Files
Was this helpful? Yes
Nov 08,2012
Minithumbdown
By: 'Anonymous'
Nov 08,2012
1 people found
this helpful
There service is terrible! We have been contact them for the past 5months every single week with going into their offices, emails and phones to say we have no shower and they still haven\'t done anything about it to this day. They have lied ...
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What agent could do to change your mind?
Listen to your customers, do not lie to them and then ignore them. Don\'t treat your customers like idiots and then call them liars by saying problems havent been reported. They should not be in business as I am not the only one who has had to deal with this exact situation.
Attached Files
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Aug 20,2012
Minithumbdown
By: 'Stunned Student'
Aug 20,2012
0 people found
this helpful
Cryers let this house to me and 3 student colleagues. On taking over the property they took a deposit which we have yet to have back despite leaving the house in perfect condition and handing back the keys on 30 June. On taking over the house we ...
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Was this helpful? Yes
Aug 17,2012
Minithumbdown
By: 'natalie'
Aug 17,2012
1 people found
this helpful
from my experience, the agents arent the problem. its the company as a whole which is disastrous. theres total lack of communication between the agents however, each of them tell you something totally different. like i was promised my deposit would be in on friday 17...
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What agent could do to change your mind?
cryers are an absolute disgrace. the day i moved in last year, the house was disgusting, totally uninhabitable to the degree that i went back home for the weekend till it was supposed to be sorted. they got cleaners in, who supposedly managed to clean an 8 bedroom house in the space of a few hours, but surprise surprise didn\'t touch my bedroom. there was mould all along the walls of my bedroom, in which their solution was to wipe it off and told me to buy mould and mildew cleaner to do it when it comes back. when i complained further, i got told it was my fault there was mould in my room which is complete rubbish. after living their for about 9/10 months and continuous complaining they finally sorted my room and put in ventilation, just a couple of months before i was moving out and is now summer time. all through winter i had to live in a damp, rancid room which resulted in a persistent chesty cough and hundreds of pounds worth of mouldy clothes, shoes and bags. the job took a couple of hours to do and sorted the problem, so why they didnt do it at the beginning is ridiculous. alongside that, we all had problems in the house that were complained about but again, cryers did nothing. we cleaned the house top to bottom out of courtesy when we moved out, despite the contract stating we have to leave the house the state we found it in which was vile so didnt have to do clean at all, we still did. its been 7 weeks since i moved out and moved into a new house by a different agency obviously, and i\'m still yet to recieve my deposit. again, numerous phonecalls and visits later, still not any closer to getting it back. i have truly had enough of them messing me around, i want my money back i have nothing to do with them ever again. worst letting agency.
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Aug 03,2012
Minithumbdown
By: 'MathewRudge'
Aug 03,2012
0 people found
this helpful
This agent is truly awful. I have no good thing to say about them really. They are not bad people I think but extremely incompetent. They do not pass on any requests to the landlord ever, they lose all your details, they do not return ...
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What agent could do to change your mind?
Actually acted on all the requests filed with them, throughout the year!!!!
Attached Files
Was this helpful? Yes
Dec 13,2011
Minithumbdown
By: 'Caroline'
Dec 13,2011
0 people found
this helpful
Unprofessional and rude. I've had a mould issue for 7 weeks, and vacated the property for the last 6 weeks, they have managed to have various people look at it every week but no work actually done. Feel as though I have been fobbed off. Phoned and ...
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What agent could do to change your mind?
Not had to be chased every week for an update. Actually do the work rather than fobbing me off each week with different things ie ''I'll ring the landlord this week'' - really should be ''ve rung the landlord and we will be acting immediately' not waiting another week before being chased to do something else. Remember that tenants are your customers, and that you should treat them with respect.
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Apr 11,2011
Minithumbdown
By: 'Anonymous'
Apr 11,2011
1 people found
this helpful
Do not use Cryers. They are the rudest, unprofessional bunch around. They have breached government guidelines for accessing properties without notice multiple times and have ignored complaints about faulty properties. If you do business with them, don't be surprised when you are messed about....
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Nov 05,2010
Minithumbdown
By: 'syg1313'
Nov 05,2010
1 people found
this helpful
Absolutely awful experience, so many bad things happened to me and my housemates, it's hard to know where to begin.... Let a random man move into our all-girl house! Who almost burned the house down and still didn't get rid of him! Moved into a ...
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