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Cross Keys Estates
4.9/5, 1945 Reviews
98% Recommended
99% sales valuation accuracy
99% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Latest Reviews
Sam Mitchelmore
Samantha Maule
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99.00% | 98% | £22,000 | £30,800,000 |
| Lettings | 99% | 98% | £375 | £1,400 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 182 | 4 | 430 | 10 | 734 | 11 | 492 | 12 | 66 | 4 |
Areas covered
- PL1 - PL12 INCLUSIVE
- Whole of Plymouth
Address
Cross Keys Estates
Cross Keys House 51-53 Devonport Road, Plymouth, Devon
PL3 4DL
01752 500018
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- 09:00 - 16:00
- 00:00 - 00:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
£ 170000 Offers Over
2 Bedroom House for Sale - Rodney Street, Weston Mill
£ 140000 Offers Over
2 Bedroom Apartment House for Sale - Palace Street, The Barbican
£ 250000 Offers Over
3 Bedroom End of Terrace House for Sale - Saltash Road, Keyham
£ 750000 Offers Over
11 Bedroom Detached House for Sale - Castle Street, The Barbican
£230 pw | £995 pcm
2 Bedroom House to Rent - Rogate Walk, Derriford
£207 pw | £895 pcm
2 Bedroom Apartment House to Rent - College Avenue, Mannamead
£174 pw | £750 pcm
1 Bedroom Apartment House to Rent - Portland Court, Stoke
£185 pw | £800 pcm
1 Bedroom Apartment House to Rent - Lisson Grove, Mutley
Images and Videos
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Professional, personable and ...
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5 Star Review
By : 'Ms'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £165000
Would you recommend ? : Yes
Postcode : PL2
9 May 2024
People found this helpful0
Professional, personable and very efficient service. Great communication at all times and kept up to date at every ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Dawson Lavender
9 May 2024Your review was lovely and very much appreciated ... we love helping our vendors and buyers alike to move on to the next chapter in their lives and its amazing when our work is...
Excellent service from Cross ...
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5 Star Review
By : 'Tony'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £80000
Would you recommend ? : Yes
Postcode : PL1
3 May 2024
People found this helpful0
My wife and I are very pleased with the way the team at Cross keys Estates marketed our property, arranged viewings and provided feedback. We received an offer during the first week of listing, which we accepted, so we extremely pleased with the whole ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Dawson Lavender
3 May 2024Thank you for your lovely review, we love getting the best results for our clients and knowing that we have made the process easier is always very...
Jo has made the early stages ...
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5 Star Review
By : 'Michele'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : PL1
3 May 2024
People found this helpful0
Jo has made the early stages of my house buying extremely easy. She has been really friendly, easy to get hold of, and gone out her way to explain the process clearly. A real pleasure to deal with and I have every confidence that the transaction will continue ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Dawson Lavender
3 May 2024Thank you so much for your lovely review it is the best pat of the job by far helping people fine their new homes and making it an enjoyable...
Great help buying our first ...
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5 Star Review
By : 'Isabella'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Buyer)
Sold price : £189000
Would you recommend ? : Yes
Postcode : PL2
3 May 2024
People found this helpful0
They helped us a lot buying our first home. Even though there were things with the sale that took a while, they were able to answer questions throughout and help in any way they can. Thanks for all the ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Dawson Lavender
3 May 2024Thank you so much for your lovely review .... i was delighted to carry out the first viewing with you and the last ... it has been delightful to look after you and even when we hit bumps you were...
192 Old Laira ...
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5 Star Review
By : 'ALAN'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £177000
Would you recommend ? : Yes
Postcode : PL3
30 Apr 2024
People found this helpful0
I was kept informed at all times of viewings and subsequent offers from Jo and was pleased to accept an offer after only 2 weeks on the market. First class service ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Dawson Lavender
1 May 2024Thank you for your lovely review it really means a lot to know that our hard work is appreciated and we love getting great results for all our...
Excellent ...
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5 Star Review
By : 'Tim'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £140000
Would you recommend ? : Yes
Postcode : PL1
29 Apr 2024
People found this helpful0
The service I received was excellent from tips on how to present the property and make it more attractive to sell through to the sales negotiations. I felt that both Jo and Fiona were totally on my side and made a fraught process far more simple. I do not hesitate to recommend Crosskeys and the ... Read Full Review
Comments (1)Was this helpful?:
By : Jo Dawson Lavender
29 Apr 2024Thank you for such lovely comments we always pride ourselves on going the extra mile and its amazing when its acknowledged and...
I am in the early stages of ...
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5 Star Review
By : 'Kyah'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Land & New Homes (I bought a new property)
Sold price : £110000
Would you recommend ? : Yes
Postcode : PL1
25 Apr 2024
People found this helpful0
I am in the early stages of buying a property with Cross Keys. I have previously had a very bad experience with a sale falling through and an unsupportive agency. My viewing with Jonathan Davies was immediately far better than my previous experience as I felt more comfortable, listened to and ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
18 May 2024Hi Kyah, Thank you for such a lovely review. The whole team at Cross Keys appreciates your kind...
Excellent ...
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5 Star Review
By : 'Jack'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Buyer)
Sold price : £170000
Would you recommend ? : Yes
Postcode : PL5
23 Apr 2024
People found this helpful0
So far my experience has been fantastic, friendly, instructive and ... Read Full Review
Comments (1)Was this helpful?:
By : Asha
24 Apr 2024Thank you so much for your review Jack, we are so pleased to hear you've had such a positive experience with...
It’s been such a ...
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5 Star Review
By : 'Jack'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £110000
Would you recommend ? : Yes
Postcode : PL1
23 Apr 2024
People found this helpful0
It’s been such a pleasure selling my house with cross keys and viewing other properties. Fiona’s communication has been fast and always clear. The website is brilliant, staff are wonderful and the entire process has been smooth sailing. I wish I had more properties to sell so ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
25 Apr 2024Hi Jack, thank you for such a lovely , kind hearted review. Myself and Jack really appreciate this review left and are pleased that Cross Keys have been able to...
Excellent ...
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5 Star Review
By : 'Norman'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £122500
Would you recommend ? : Yes
Postcode : PL5
23 Apr 2024
People found this helpful0
From the word go I have received excellent service from Jack, Fiona and the team. It is a stressful time for anyone selling a house bit the property file system from Cross Keys makes it so easy. I would recommend them for helping anyone buying or selling property and who needs it explaining without ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
23 Apr 2024Hi Norman, Thank you for lovely comments. I am pleased we have been able to help. Thank you...
I am extremely happy with the ...
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5 Star Review
By : 'Ian'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £177500
Would you recommend ? : Yes
Postcode : PL5
23 Apr 2024
People found this helpful0
I am extremely happy with the service I have received from Crosskeys. Keeping me up to date with the process in the sale of our property. Asha is always polite and very professional when communicating information. Highly ... Read Full Review
Comments (1)Was this helpful?:
By : Asha
23 Apr 2024Thank you for your lovely review Ian, it is greatly appreciated! We are so glad that we have been able to help and that you are happy with our service, it's been a...
Amazing company totally ...
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5 Star Review
By : 'Leah'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £170000
Would you recommend ? : Yes
Postcode : PL5
22 Apr 2024
People found this helpful0
Amazing company totally professional and committed from the start. Consistent communication through the whole process. Would recommend if you have a property to sell these guys are the best ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
23 Apr 2024Hi Leah, Thank you for such a lovely review. Myself and Jo Appreciate this. Speak...
Fiona was extremely friendly ...
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5 Star Review
By : 'joseph'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Buyer)
Sold price : £155000
Would you recommend ? : Yes
Postcode : PL7
22 Apr 2024
People found this helpful0
Fiona was extremely friendly on the phone and accommodating, very easy to talk with, emails were quick to receive and communication has been fast and has kept me updated which i really do appreciate. Jon showed myself and parents around the property, he was from the start very friendly and made us ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
23 Apr 2024Hi Joseph, Thank you for taking the time in leaving such a kind review. Myself and Jon appreciate this. It really does mean so much...
Couldn't fault. Lynne ...
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5 Star Review
By : 'Matt'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PL3
22 Apr 2024
People found this helpful0
Used crosskey estate agents for the last 2 years and I couldn't fault them. Whenever we had issues or problems they were always straight away looking for solutions. Lynne was amazing, kept in contact with issues and was always so helpful throughout the ... Read Full Review
Comments (0)Was this helpful?:
Excellent service in both ...
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5 Star Review
By : 'Jacqueline'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £100000
Would you recommend ? : Yes
Postcode : PL1
22 Apr 2024
People found this helpful0
Excellent service in both Lettings and Sales. Very efficient and comprehensive ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
22 Apr 2024Hi Jacqueline , thank for your lovely review. Myself and Jo appreciate...
Fiona Hardie is an absolute ...
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5 Star Review
By : 'Rich'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Sales (As a Vendor)
Sold price : £210000
Would you recommend ? : Yes
Postcode : PL2
18 Apr 2024
People found this helpful1
Fiona Hardie is an absolute credit to Cross Keys estate agents. From first contact to securing a purchaser nothing was too much trouble. Fiona, and when not available, Jo and others in the office kept us fully up to date with sales progression, informing us of all contacts and enquiries and giving ... Read Full Review
Comments (1)Was this helpful?:
By : Fiona Hardie
18 Apr 2024Hi Rich, Thank you for such a lovely review left for myself and Jo. We appreciate your kind words and this really does mean so much to us...
Cross Keys have always been ...
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5 Star Review
By : 'Ed'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PL2
16 Apr 2024
People found this helpful0
Cross Keys have always been responsive, friendly and helpful in addressing any issuesor queiries we have had in a timely fashion. Lynne Duncan in particular has provided exemplary service through clear and timely ... Read Full Review
Comments (1)Was this helpful?:
By : lynne duncan
17 Apr 2024Thank you so much Ed for a lovely review, this is really kind of you. Kind...
I’m incredibly ...
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5 Star Review
By : 'Washima'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PL4
16 Apr 2024
People found this helpful0
I’m incredibly pleased with the service I received from Crosskeys and I have absolute satisfaction in my rented house. Beyond their expertise and professionalism, the team, particularly Craig and Katherine, was amicable and kind throughout my home renting process. I’m so glad I ... Read Full Review
Comments (1)Was this helpful?:
By : Katherine Hart
18 Apr 2024Hi Washima, We are so pleased we could help you find the perfect property and take a bit of that moving stress away! We appreciate your comments and hope you love the...
All the staffs we came ...
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5 Star Review
By : 'OA'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PL4
15 Apr 2024
People found this helpful0
All the staffs we came accross were nice and professional in their ... Read Full Review
Comments (0)Was this helpful?:
Always helpful and pleasent ...
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5 Star Review
By : 'Kyle'
Branch : Plymouth, Cross Keys House 51-53 Devonport Road
Services : Letting (As a Tenant)
Rent PCM : £855
Would you recommend ? : Yes
Postcode : PL4
15 Apr 2024
People found this helpful0
Always helpful and pleasent to deal with, amazing team, happy to always deal with the team about any issues we have within the ... Read Full Review
Comments (1)Was this helpful?:
By : Katherine Hart
18 Apr 2024Hi Kyle, Thank you so much for your kind comments! I am glad you are pleased with our...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Cross Keys Estates Complaints Procedure If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact: Craig McMillan Duncan Compliance Director Cross Keys Estate Agents Limited Cherry Tree House 34 Mannamead Road Mannamead Plymouth PL4 7AF Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows: • A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days. • A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final. •If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723 The contact detai ls for The Property Ombudsman are as follows: Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333 306 The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice. A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 3/5/2024, 11:08:00 AM by allAgents
