Cross Keys Estates
4.9/5, 1778 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 98% £375 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
162 1 380 8 686 10 461 9 57 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA DPS Move With Us
Images & Videos

“Really excellent service. Really work for you as a seller. ......”

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Mar 18,2017
Minithumbup
By: 'Joanne'
Mar 18,2017
0 people found
this helpful
Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
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Comment on agent fees
Good
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By: Rob
Apr 03, 2017
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Hi Kev & Jo, Thanks again for the continued praise, we are delighted that we have been able to help you now both with two sales and a purchase! All the best going forward ...

“Excellent customer service and very helpful with any enquiries . I ......”

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Mar 17,2017
Minithumbup
By: 'Dave'
Mar 17,2017
0 people found
this helpful
Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
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Comment on agent fees
Ok
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By: Aimee
Mar 17, 2017
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Thank you very much for your review, I hope you'll be very happy in your new home! ...

“When buying or selling a house, communication is the key. ......”

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Mar 17,2017
Minithumbup
By: 'Mark'
Mar 17,2017
0 people found
this helpful
When buying or selling a house, communication is the key. I have to say that these guys were perfect throughout. I had a phone call ever week and although things were not always going to plan, I was reassured and my worries addressed. Great company ...
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Comment on agent fees
I was a buyer not a seller.
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By: Aimee
Mar 17, 2017
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Thanks so much for the review Mark, really hope you're happy in your new home! ...

“Great guys with great personalities and fab at there jobs! :))))) ......”

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Mar 17,2017
Minithumbup
By: 'Anita'
Mar 17,2017
0 people found
this helpful
Great guys with great personalities and fab at there jobs! :))))) Highly recommended! All the guys who were involved with the sell of our home were very perfessional and forthcoming with each stage of sell....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Mar 22, 2017
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Thanks Anita & Mark for your kind review, it is most appreciated! I hope you have settled into your lovely new home! ...

“Jon has been a gentleman and most professional in always ......”

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Mar 16,2017
Minithumbup
By: 'Reed'
Mar 16,2017
0 people found
this helpful
Jon has been a gentleman and most professional in always in the selling of my lovely house..and shown a lot of consideration and kindness to my self .and will recommend with pleasure .as have done to my son in which his is sold by ...
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Comment on agent fees
Middle
Was this helpful? Yes
By: Jon
Mar 16, 2017
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Thank you Mrs Reed for such lovely comments. I am grateful to have been able to assist you through such a big move! I'll be sure to see you very soon in your lovely new home! ...

“Cross Keys have been super efficient and professional throughout the ......”

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Mar 13,2017
Minithumbup
By: 'Katie'
Mar 13,2017
0 people found
this helpful
Cross Keys have been super efficient and professional throughout the year we have been working together. Jake and Megan are endlessly helpful and polite, taking care of every little detail and keeping me up to date appropriately. I fully recommend this service....
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Comment on agent fees
Reasonable and manageable
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“After using two other competitors, it was refreshing to use ......”

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Mar 10,2017
Minithumbup
By: 'Mrs'
Mar 10,2017
0 people found
this helpful
After using two other competitors, it was refreshing to use this independent company. The experience and support, with pro active advice was very helpful. I would have no hesitation in recommending Cross Keys....
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Comment on agent fees
Agents fees were very competitive.
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By: Rob
Apr 03, 2017
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Thank you for your kind review! ...

“Rob viewed a property I was renovating to sell. He ......”

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Mar 08,2017
Minithumbup
By: 'Furio'
Mar 08,2017
0 people found
this helpful
Rob viewed a property I was renovating to sell. He spent over an hour scrutinising the property, giving helpful tips and advice and, realistic expectations. Once completed he lined up several viewings on the first day. Debbie was always prompt with updates and feedback throughout ...
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Comment on agent fees
Transparent and fair
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Hi Atos, Thanks for your review, look forward to doing business again in future! ...

“As a buyer for a property in the Stoke area, ......”

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Mar 03,2017
Minithumbup
By: 'TomH'
Mar 03,2017
0 people found
this helpful
As a buyer for a property in the Stoke area, and coming down from Bristol, my adult daughter did the initial viewing and arranged a viewing for me. On both occasions, Tom Duncan presented the property and was able not only to answer all questions, ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Hi Tom, Thanks for your kind words, I hope you are settling in well! ...

“I cannot recommend Jon Curtis highly enough. He is professional, ......”

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Mar 02,2017
Minithumbup
By: 'Alexandra'
Mar 02,2017
0 people found
this helpful
I cannot recommend Jon Curtis highly enough. He is professional, approachable and completely put me at ease. Nothing is too much trouble and the stressful process of putting my property on the market was made very easy. Jon in fact got me full asking price ...
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Comment on agent fees
Very reasonable fee.
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By: Jon
Mar 06, 2017
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Thank you Alex for such a lovely review, I am so pleased to hear your positive thoughts about our services! ...

“Great service from Jon and Aimee. Jon takes great pictures ......”

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Feb 28,2017
Minithumbup
By: 'H'
Feb 28,2017
0 people found
this helpful
Great service from Jon and Aimee. Jon takes great pictures which really showed my house at its best and good feedback on the viewings with a buyer found very quickly. Aimee worked tirelessly and kept me updated regularly to get to exchange and completion with ...
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Comment on agent fees
Reasonable fees.
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By: Aimee
Feb 28, 2017
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Thank you so much for your lovely review Helen! I hope you're really happy in your new home. ...

“I have used other agents in the past and got ......”

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Feb 25,2017
Minithumbup
By: 'Tracey'
Feb 25,2017
0 people found
this helpful
I have used other agents in the past and got fed up of chasing them up. Not knowing when views were happening or rarely getting feedback. However with Cross Keys there are text and emails to confirm viewing time and who with. Afterwards there was ...
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Comment on agent fees
Very good
Was this helpful? Yes

“Cross Keys staff have been a delight to work with. ......”

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Feb 24,2017
Minithumbup
By: 'A&S'
Feb 24,2017
0 people found
this helpful
Cross Keys staff have been a delight to work with. Following a previous differing experience with another agency, we have had nothing but positive, professional and friendly communications with all the Cross Keys staff. All the staff we have dealt with, including Carol, Jake and ...
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“After two unsuccessful attempts to sell my flat with other ......”

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Feb 17,2017
Minithumbup
By: 'Mr'
Feb 17,2017
0 people found
this helpful
After two unsuccessful attempts to sell my flat with other agents I was recommended Crosskeys agents from a family member who sold his property within a week of it hitting the market. Jon Curtis made a visit to my flat and in agreement of a ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Feb 23, 2017
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Thank you so much for your lovely review Adam, I hope you're very happy in your new home! ...

“Having just bought our first house with Cross Keys we ......”

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Feb 09,2017
Minithumbup
By: 'Jody'
Feb 09,2017
0 people found
this helpful
Having just bought our first house with Cross Keys we can't thank them enough. Rob showed us round the property in the first place and was open and honest with us about the sellers expectations. We finally had an offer accepted and proceeded to purchase ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2017
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Hi Jody, Thanks for your comments, hope you have settled well into your new home! ...

“I have both bought and sold using Cross Keys and ......”

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Feb 08,2017
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Great'
Feb 08,2017
0 people found
this helpful
I have both bought and sold using Cross Keys and Jack and his team are great! They are friendly, knowledgable and have great communications. I would whole heartedly recommend their services to anyone doing business in Plymouth...
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Comment on agent fees
A good rate was offered by the agency
Was this helpful? Yes
By: Rob
Feb 24, 2017
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Thankyou for your kind words, we all really appreciate the feedback! ...

“I have been hugely impressed by the service Cross Keys ......”

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Feb 07,2017
Minithumbup
By: 'Craig'
Feb 07,2017
1 people found
this helpful
I have been hugely impressed by the service Cross Keys Estates were able to offer. They were thorough in the assistance provided for both the sale of my property and purchase of my new home. Advice and information has been provided at all points during ...
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Was this helpful? Yes
By: Rob
Feb 24, 2017
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Thanks Craig! Hope all went well with the move and you are settled! You will have to invite us all back to see it once you have finished the redecorating! ...

“Right from the start, the Cross Keys Estates staff have ......”

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Feb 03,2017
Minithumbup
By: 'M'
Feb 03,2017
0 people found
this helpful
Right from the start, the Cross Keys Estates staff have been professional, helpful and very approachable. They have made the process of renting smooth and uncomplicated. The information they provided us was thorough and very well explained. I have been very impressed with the level ...
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Comment on agent fees
Fees are average, but good value for the level of service we have received.
Was this helpful? Yes

“Really positive in his approach :) helped me get my new ......”

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Feb 03,2017
Minithumbup
By: 'Lydia'
Feb 03,2017
0 people found
this helpful
Really positive in his approach :) helped me get my new home with my partner we are over the moon with this property :) and thanks to all of the staff aswell but Jake dealt with us mainly and was brilliant. Thankyou :)...
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Comment on agent fees
Good agency fees....defiantly recommend!
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“i have dealt with quite a few estate agencies over ......”

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Feb 01,2017
Minithumbup
By: 'Lyn'
Feb 01,2017
0 people found
this helpful
i have dealt with quite a few estate agencies over the years and hand on heart this is the quite the best one. Debbie has kept in touch during the process of my purchase of the property and this is something I have not experienced ...
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Comment on agent fees
Don't know I'm doing the buying
Was this helpful? Yes
By: Rob
Feb 24, 2017
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On behalf of Debbie I know she would love to say thank you, she is away from the office for a few weeks at the moment, but she very much enjoyed dealing with you for the purchase! ...

“Aimee was absolutely amazing from start to finish!Aimee was ......”

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Jan 31,2017
Minithumbup
By: 'Aaron'
Jan 31,2017
0 people found
this helpful
Aimee was absolutely amazing from start to finish! Aimee was professional and extremely knowledgable, replying to every email, and phone call, putting our minds at rest. Just our luck that the radiator leaked through the kitchen ceiling just after the survey. Aimee liased between us ...
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By: Aimee
Feb 01, 2017
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Thank you so much! I really hope you're both happy in your new home! :) ...

“Excellent service from this pair. The great communication from these ......”

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Jan 31,2017
Minithumbup
By: 'Connor'
Jan 31,2017
0 people found
this helpful
Excellent service from this pair. The great communication from these two is what made our move so smooth and quick. They worked around our plans to suit us which was extremely handy. Everything was explained in full detail to us and there wasn't a question ...
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Good
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“I had a very positive experience with cross keys, Megan ......”

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Jan 30,2017
Minithumbup
By: 'Charlotte'
Jan 30,2017
0 people found
this helpful
I had a very positive experience with cross keys, Megan and Jake were extremely helpful during the process of renting our place, everything was done very quickly and we moved with in 3 weeks of viewing the property. Megan was a pleasure to deal with during ...
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Comment on agent fees
Fees are quite excessive.
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“Would just like to say a big "thank you " to ......”

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Jan 27,2017
Minithumbup
By: 'Louise'
Jan 27,2017
0 people found
this helpful
Would just like to say a big "thank you " to all the staff in the office , their communication from start to finish was excellent , their advise and manner was both professional and helpful . I would always use Cross Keys for both sales and rentals of ...
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Comment on agent fees
The fees were very competitive , great service and value for money
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By: Jon
Feb 03, 2017
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Thank you so much Louise for your kind review! ...

“I don't usually leave online reviews but I feel Cross ......”

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Jan 23,2017
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Hevallaa'
Jan 23,2017
0 people found
this helpful
I don't usually leave online reviews but I feel Cross Keys need to be recognised for their fantastic customer service and the business that they run. I have sold a property with them and also viewed properties with them in my search for my perfect ...
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Comment on agent fees
Good value for money. The service is the best we have ever received from our dealings with all other estate agents. Having viewed many properties in our search, we were able to compare and Cross Keys are so professional and good at what they do.
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
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Hi Heather, Thank you so much for your kind words, it's always nice to get praise especially as lovely at this. Thanks again ...

“I would like to say that I am very happy ......”

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Jan 20,2017
Minithumbup
By: 'Filipa'
Jan 20,2017
0 people found
this helpful
I would like to say that I am very happy that miss Megan, Molly and Jake were very helpful in everything I needed. I got to move as quickly as possible and I'm so happy that they're always on hand. Wish all the best for ...
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Comment on agent fees
Good
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“All staff were very professional, helpful, and friendly from the ......”

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Jan 16,2017
Minithumbup
By: 'Eleanor'
Jan 16,2017
0 people found
this helpful
All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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By: Rob
Jan 30, 2017
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Hi Eleanor, Thank you for your comments, good feedback and kind words are always well received. Hope you have settled in well to your new home! ...

“I have just finalised the paperwork on a rental property ......”

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Jan 16,2017
Minithumbup
By: 'Molly'
Jan 16,2017
0 people found
this helpful
I have just finalised the paperwork on a rental property from Cross Keys in Mannamead Road, the agents are very informed and professional, the whole experience was stress free and I wish to thank Jake and Megan for their attention to detail and would highly ...
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Comment on agent fees
Slightly higher than other agents but the service was tiptop.
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“Aimee was very friendly and professional throughout. The completion of ......”

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Jan 11,2017
Minithumbup
By: 'Nathan'
Jan 11,2017
0 people found
this helpful
Aimee was very friendly and professional throughout. The completion of the sale actually took a very long time due to legal issues which were beyond the control of Cross keys, but Aimee still kept me updated by phone and e mail and did her best ...
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Comment on agent fees
the fee's were in line with industry standard.
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By: Aimee
Jan 11, 2017
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Thank you so much for the lovely review, hope you're all settled in your home! ...

“Aimee was extremely helpful when buying my property. Always keeping ......”

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Jan 10,2017
Minithumbup
By: 'Sam'
Jan 10,2017
0 people found
this helpful
Aimee was extremely helpful when buying my property. Always keeping me up to date with progress throughout this stressful time....
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Comment on agent fees
N/A
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By: Aimee
Jan 10, 2017
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Thank you so much for the lovely review! ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(358)
Staff picture Fiona Hardie MNAEA
(321)
Staff picture Jo Rees
(279)
Staff picture Lynne Duncan
(211)
Staff picture Craig McMillan Duncan MNAEA MARLA
(165)
Staff picture Jo
Staff picture Asha
Staff picture Katherine
(28)
Staff picture Joanne
Staff picture Millie
Staff picture Jonathan
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents


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Cross Keys Estates