Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Friendly local estate agents...”

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Nov 29,2018
Minithumbup
Katherine Lane
By: 'Marc T'
Nov 29,2018
0 people found
this helpful
The guys at Cross Keys Stoke always made us feel welcome every time we visited. Always had a smile on their faces & nothing was too much trouble. Kept us up to date every step of the way. We are now very happy in our new ...
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N/A
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By: Stefan
Nov 29, 2018
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Appreciate the kind review Marc! All the best in your new home! If you need us in the future, we're only around the corner! ...

“Professional, friendly and prompt service!...”

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Nov 28,2018
Minithumbup
Danielle Gibbons
By: 'Ken Owens'
Nov 28,2018
0 people found
this helpful
Cannot praise the team enough, very professional, friendly and prompt service. Nothing was too much bother. Made what would normally be a very stressful time very easy. Would highly recommend Cross Keys- excellent service!...
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Comment on agent fees
Very good!
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By: Phillip Piper
Nov 30, 2018
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Thank you for your kind comments Ken and Donna, I'm glad that you feel the service you have received was excellent and if you need our help in the future please don't hesitate to get in touch. ...

“Pleasure to do business with...”

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Nov 28,2018
Minithumbup
Jo Rees
Carol Huxham
By: 'Tim'
Nov 28,2018
0 people found
this helpful
As a landlord I am extremely happy with the service I have received over the past few months that I have been with the agency. The communication is very good and service is efficient. Most importantly is that they are polite and understanding, providing feedback ...
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Comment on agent fees
Good
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“Can not speak highly of the Professional and friendly service I have recieved...”

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Nov 28,2018
Minithumbup
Danielle Gibbons
By: 'Clare Glanville'
Nov 28,2018
0 people found
this helpful
Danielle has gone above and beyond with helping me in the sale of my house. She has kept me informed every step of the way. Danielle is a credit to Crosskeys and I would not hesitate in recommending her to friends and family. Can not ...
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Comment on agent fees
Good for the service you receive
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By: Phillip Piper
Nov 30, 2018
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Clare, Thank you for kind and positive comments on what has been a testing process for yourself. All the team wish you all the best with your next chapter. ...

“Couldn't be better...”

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Nov 28,2018
Minithumbup
Jo Rees
By: 'Emily & Liam'
Nov 28,2018
0 people found
this helpful
My partner Liam and I set out to find a new place to call home after I moved out to Plymouth from the States. We spent a few weary weeks looking at several other locations with other letting agencies, so when our last scheduled viewing ...
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By: Megan Gilmour
Nov 29, 2018
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Hi Emily and Liam, thank you very much for your lovely comments, hope the move went well! Kind regards Megan, Jo and Carol. ...

“From day one The crosskeys team went above and beyond....”

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Nov 27,2018
Minithumbup
Danielle Gibbons
By: 'A. Showers'
Nov 27,2018
0 people found
this helpful
I went to cross keys after another agent had performed below my expectations. From the off Phil could not have been more helpful, he came to take photos at 3pm on the Saturday and by 12pm on the Sunday it was on line. All the ...
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Comment on agent fees
Very fair they price matched the agent I was going to use.
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By: Phillip Piper
Nov 28, 2018
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Hi April, Thank you for your kind comments. I'm really glad that you are happy with our service and look forward to helping you find the right property for you when you are ready. ...

“Professional and friendly experience....”

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Nov 23,2018
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Yassen'
Nov 23,2018
0 people found
this helpful
Stefan was very professional, informative and friendly when he took us around for viewings. He's always ready and quick to help with all inquiries....
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By: Stefan
Nov 24, 2018
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I'm glad to have been of assistance in the search for your new home Yassen! Always here to help if you need me! ...

“A reliable and excellent service!...”

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Nov 22,2018
Minithumbup
Jo Rees
By: 'Sparklies'
Nov 22,2018
0 people found
this helpful
My husband and I have a small portfolio of rental properties and always choose Cross Keys for finding our tenants.All staff members are experienced and knowledgable, and are genuinely keen to find the best and most suitable tenant for our property. We would never ...
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Comment on agent fees
Fees are fair and competitive.
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By: Joanne Rees
Nov 22, 2018
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Many thanks for your kind comments, it is very much appreciated. Regards Jo & Megan. ...

“Very professional...”

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Nov 22,2018
Minithumbup
Katherine Lane
By: 'Samantha Gage'
Nov 22,2018
0 people found
this helpful
Stefan was very welcoming and professional. One of the nicest agents we have met over the months. Easy to talk to and he was very helpful....
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By: Stefan
Nov 22, 2018
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Thank you for your kind words Samantha! I am glad your experience was a pleasant one and I will be here to assist your every need! ...

“1st time buyers...”

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Nov 22,2018
Minithumbup
Rob Down MNAEA
By: 'Demelza and Gary'
Nov 22,2018
0 people found
this helpful
The service we have received by Stefan and the cross keys team have been excellent, we were shown around quite a few properties and each time was greeted with a handshake as if it was the first time we had met, lucky for us we ...
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By: Stefan
Nov 23, 2018
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Thank you for your kind review Demelza & Gary. It was my pleasure to assist you in finding your first home! Congrats! ...

“Mrs Wendy Whiteman...”

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Nov 19,2018
Minithumbup
Danielle Gibbons
Daniel Moore
By: 'Wendy Whiteman'
Nov 19,2018
0 people found
this helpful
Agent always clear and concise. Informative throughout whole of marketing right up to completion of sale. All staff polite and respectful....
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By: Daniel
Nov 22, 2018
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Hello Wendy, I am glad you were happy with the service we provided for you. Thank you for the lovely comments. We wish you all the best for the future. ...

“Very good thank you so much...”

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Nov 13,2018
Minithumbup
Danielle Gibbons
By: 'Llibia'
Nov 13,2018
0 people found
this helpful
Danielle Gibbons was very helpful to beings to the ending of the process everything was updated time to time she is a hard worker her smile makes everything changes...
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Comment on agent fees
I don't know
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By: Danielle Gibbons
Nov 14, 2018
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Thank you very much for your kind review. I hope that you are very happy in your new home :) ...

“Excellent...”

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Nov 12,2018
Minithumbup
Danielle Gibbons
By: 'Dr Bowerman'
Nov 12,2018
0 people found
this helpful
We received excellent service from both Danielle and Phillip when purchasing our first house. Very quick to respond to questions and accommodate a viewing at short notice. We received some great advice especially from Phillip during our viewing, and Danielle's constant updates helped use feel ...
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Comment on agent fees
N/A
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By: Phillip Piper
Nov 30, 2018
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Thank you for your very kind review. I'm glad to have been of help when giving advice. If you ever need our help with anything please don't hesitate to get in touch. ...

“property sale...”

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Nov 10,2018
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Chris and Dave'
Nov 10,2018
0 people found
this helpful
We had several Estate Agents value our property and chose Crosskeys to market it due to a professional, accurate and honest opinion given to us by Jack who won us over with his personality. Wise decision ! Excellent communication throughout, always informed of all viewing's and ...
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Comment on agent fees
Fees were very competitive
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“Thanks to the team...”

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Nov 08,2018
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Nicola and Kevin'
Nov 08,2018
0 people found
this helpful
Patience is a virtue apparently, but it is not one of mine!!! Having to wait and wait for a mortgage offer is frustrating at the best of times, however, the team at Cross Keys took this in their stride, they also offered the services of ...
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Comment on agent fees
In our case, the fees were not applicable as we were the buyers.
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“thank you...”

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Nov 06,2018
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Mrs Trewin'
Nov 06,2018
0 people found
this helpful
i would like to thank cross keys for all the help they have given me in the sale of my property. i would especially like to mention Stefan for his kindness and consideration during a particularly challenging time of my life. he is a credit ...
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Comment on agent fees
good
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By: Stefan
Nov 09, 2018
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Thanks for your review Mrs Trewin. Much appreciated! Happy to have helped you move on :) ...

“Very professional...”

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Nov 06,2018
Minithumbup
Daniel Moore
Danielle Gibbons
By: 'Ken A'
Nov 06,2018
0 people found
this helpful
The marketing of the property from photographs to the literature produced was very professional. The staff were always warm and friendly and quick to respond....
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Comment on agent fees
A tiny bit higher than some others but it come with the high end marketing.
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By: Danielle Gibbons
Nov 12, 2018
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Thank you very much for your kind review Ken. Kindest regards, Danielle ...

“Experience...”

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Nov 05,2018
Minithumbup
Rob Down MNAEA
By: 'Andrew Duff'
Nov 05,2018
0 people found
this helpful
All in all my experience was excellent from start to finish, great communication throughout, staff I found to be very pleasant and also patient as this was a new experience for me thanks ....
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N/A
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By: Stefan
Nov 05, 2018
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Glad we could help you with the purchase of your new home Andrew! All the best! ...

“Holne Chase...”

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Nov 05,2018
Minithumbup
By: 'Frank'
Nov 05,2018
0 people found
this helpful
I normally arrange my tenants myself, but due to circumstances I decided to go to an estate agents, Cross Keys were recommended, but I approached them with trepidation. What a surprise, constant contact from especially Megan, tenants found, references made, interviews taken, saving me all ...
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Comment on agent fees
Good
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By: Megan Gilmour
Nov 07, 2018
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Hi Frank, Many thanks for entrusting your rental property to us, it was a pleasure to do Business with you and I look forward to finding you another tenant in the future. Kind regards Megan ...

“Outstanding Customer Service...”

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Nov 03,2018
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Amber'
Nov 03,2018
0 people found
this helpful
I had the pleasure of meeting Jack yesterday to collect my keys for my new home. Although I did not use Cross Keys as my estate agents, I received nothing but the best customer service I've ever had! The solicitors had messed up with the ...
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“18 Jean crescent...”

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Nov 01,2018
Minithumbup
Danielle Gibbons
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
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Comment on agent fees
Probably a little high for my liking
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By: Danielle Gibbons
Nov 12, 2018
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Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

“18 Jean crescent...”

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Nov 01,2018
Minithumbup
Danielle Gibbons
By: 'Ted Lyth'
Nov 01,2018
0 people found
this helpful
I transferred to Cross Keys following a wasted and frustrating period with another agency, in what has transpired be a wise and pleasant decision. Danielle has been very professional, pleasant and dedicated to the sale of the property, delivering viewings within days (unlike the previous ...
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Comment on agent fees
Probably a little high for my liking
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By: Danielle Gibbons
Nov 14, 2018
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Thank you for your lovely comments for myself and Phil, we are so pleased you are happy with the services provided and we all wish you all the very best for the future :) ...

“Selling my property...”

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Oct 30,2018
Minithumbup
Daniel Moore
Danielle Gibbons
By: 'Chris Dobson'
Oct 30,2018
0 people found
this helpful
My circumstance (remote from Plymouth) required Crosskeys to handle all aspects of showing the property. I was impressed that they could get the listing live so quickly and confirmed at least 8 validated viewings within 24 hours. Given my location communication through both email and text was ...
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Comment on agent fees
Competitive - both agents I spoke to were similar although Crosskeys were more happy to go for a % rather than a fixed fee. This made me feel they were encouraged to get the maximum price they could
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By: Danielle Gibbons
Nov 12, 2018
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Thank you so much for your kind review Chris. We all wish you all the best for the future & hope to speak with you again soon! ...

“Keith...”

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Oct 30,2018
Minithumbup
Danielle Gibbons
By: 'Keith'
Oct 30,2018
0 people found
this helpful
Very professional service provided by your team. I would 100% recommend you to mu family and friends. Thank you Keith...
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Comment on agent fees
N/A
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By: Danielle Gibbons
Oct 30, 2018
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Thank you very much for your kind review. I hope that you are very happy in your lovely new home! ...

“helpful advice...”

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Oct 30,2018
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Marcus'
Oct 30,2018
0 people found
this helpful
myself and my girlfriend bought our first home together this year and we were very unsure on the process. we had seen a property that we liked with another agent but wanted independent advice and we had a good relationship with Rob and Jack at ...
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Comment on agent fees
n/a
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By: Jack Merriott
Nov 01, 2018
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Thank you so much for your review. It was our pleasure. ...

“Buying our new house....”

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Oct 26,2018
Minithumbup
Danielle Gibbons
By: 'Ann and Terry Short'
Oct 26,2018
0 people found
this helpful
Danielle was very helpful and efficient. The phone was always answered promptly. We have moved six times and this is the seventh and our best experience with regard to estate agents. They are not all the same. Ten out of ten....
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Comment on agent fees
Not applicable
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By: Danielle Gibbons
Oct 30, 2018
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Thank you so much for your kind review! ...

“Excellent, professional service...”

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Oct 25,2018
Minithumbup
Danielle Gibbons
Daniel Moore
By: 'Jo Jones'
Oct 25,2018
0 people found
this helpful
The staff at Cross Keys were always friendly and communication lines were open. Their service was professional and caring. They were spot on with the valuation of my property and fees were very reasonable. I would definitely recommend them and would use them again....
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Comment on agent fees
Good. Negotiable
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By: Danielle Gibbons
Oct 26, 2018
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Thank you Jo for your kind review, I'm so happy that the process of selling your property was a good one. We wish you all the very best for the future! Kind regards, Danielle ...

“Excellent customer service...”

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Oct 21,2018
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Millbridge builders'
Oct 21,2018
0 people found
this helpful
Our thanks to Rob and Jack for dealing with the sale of our property. The photos were excellent and they kept us informed throughout. Would highly recommend cross keys in stoke village...
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Comment on agent fees
Agents fees were fair
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By: Rob
Nov 01, 2018
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Thanks guys! ...

“Very good throughout....”

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Oct 19,2018
Minithumbup
Danielle Gibbons
By: 'Sam'
Oct 19,2018
0 people found
this helpful
Danielle was awesome. Cross keys were very good only thing I would say is that the picture of the house was obviously an old one as there was a lot of ivy growing on it when we moved in....
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By: Danielle Gibbons
Oct 26, 2018
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Thank you very much for your feedback Sam! I hope that you are very happy in your new home! Kind regards, Danielle ...

“Sale and purchase of new home...”

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Oct 19,2018
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Bill & Wendy'
Oct 19,2018
0 people found
this helpful
It is ubelievable that the level of service that the staff across CrossKeys carry out. All members of staff are like a big family. All are able to help with any issues arising. Honest and up frount business. Jack is really brilliant. Use this business ...
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Comment on agent fees
I used a discount offer but even their standard fees are excellent value.
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By: Stefan
Oct 19, 2018
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Thank you for your kind words Bruce! We are glad to have been able to help you with the sale of your home! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates