Cross Keys Estates
4.9/5, 1046 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 134 4 479 5 294 4 33 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Danielle, Phil and Fiona have offered a frien......”

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Jun 27,2019
Minithumbup
Danielle Gibbons
By: 'Graham Wood'
Jun 27,2019
0 people found
this helpful
Danielle, Phil and Fiona have offered a friendly, professional and efficient service. The communication has been excellent throughout the process and I'm really pleased with the results- I would highly recommend to all....
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By: Phillip Piper
Jun 27, 2019
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Thank you for your kind comment graham. If ever you need help with anything else we would love the opportunity to help. Kind regards Phil and the team. ...

“Brilliant service by Rob and all at Cross Key......”

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Jun 27,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Melinda Groves'
Jun 27,2019
0 people found
this helpful
Brilliant service by Rob and all at Cross Keys for both buying and selling. I would recommend them above all others...
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“Rob from Cross Keys is without a doubt, the b......”

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Jun 27,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'STEVE VICKERS'
Jun 27,2019
0 people found
this helpful
Rob from Cross Keys is without a doubt, the best estate agent we have used. We regularly buy properties but have found him, and all of the other staff at Cross Keys to be the most knowledgeable and helpful out of all of the estate ...
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“Olivia was very helpful with making the proce......”

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Jun 27,2019
Minithumbup
Lynne Duncan
By: 'Claire Cribbett'
Jun 27,2019
0 people found
this helpful
Olivia was very helpful with making the process easy. All references went through very quick. Would highly recommend using cross keys. When viewing the property we had a warm welcome from Lynne, and made sure the property was ours that day. She was a fantastic ...
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By: Lynne Duncan
Jun 28, 2019
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Thank you so much Claire for a really lovely comment. Hope that you will be very happy in your new home. ...

“Good customer service...”

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Jun 18,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Kathryn dillon'
Jun 18,2019
0 people found
this helpful
I was very happy with the customer service offered by Danielle at Cross Keys. She was very professional and was great at keeping me appraised of the progress of my purchase....
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By: Danielle Gibbons
Jul 09, 2019
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Thank you for taking your time to write us a review Kathryn! I hope that you have settled into your new home nicely! :) ...

“Excellent Service...”

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Jun 14,2019
Minithumbup
Danielle Gibbons
By: 'Chris S.'
Jun 14,2019
0 people found
this helpful
Being shown around my "future" new property by Danielle was a very relaxing experience, sharing a joke or two as we moved from room to room, it was more like viewing the property with a relative than an Estate Agent, but she knew her business ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle Gibbons
Jun 14, 2019
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Hi Chris, thank you so much for taking your time in writing such a kind review! We all wish you all the best in your lovely new home. We will look forward to seeing some photographs after the changes are made :) ...

“Very easy process...”

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Jun 09,2019
Minithumbup
Lynne Duncan
By: '1st time estate agent renter'
Jun 09,2019
0 people found
this helpful
Moved into a lovely flat in st budeaux can't fault the service. It was so easy from beginning to end and now I'm all settled thanks to the team. Couple of great ladies made things so easy for me. Thanks....
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Comment on agent fees
I don't know what agents fees are normally so could not compare.
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By: lynne duncan
Jun 10, 2019
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Thank you so much for your comments. Hope that you will be really happy in your new home. ...

“Excellent service...”

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Jun 08,2019
Minithumbup
Fiona Hardie
By: 'Rachel1986'
Jun 08,2019
0 people found
this helpful
In my experience with using this estate agents, i have found them to be very helpful, efficient, and hard working. The staff are excellent, I have dealt with/spoken to many of the people who work here and they are all dedicated to getting results. ...
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Comment on agent fees
Reasonable
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By: Fiona Hardie
Jun 11, 2019
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Thank you Rachel, We look forward to helping you. ...

“Great people, great service!...”

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Jun 08,2019
Minithumbup
Lynne Duncan
By: 'Julie'
Jun 08,2019
0 people found
this helpful
We have just moved in to a beautiful rented property through Cross Keys Estates and i cannot fault the service they have provided. All round, they are an excellent agency and have been very kind, friendly and welcoming. Lynne and Olivia have mainly dealt with ...
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Comment on agent fees
Agency fees were as expected.
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By: Olivia
Jun 08, 2019
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Thank you for such lovely words Julie, We wish you all the best in your beautiful new home.x ...

“Highly recommend....”

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Jun 01,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Charlie s'
Jun 01,2019
0 people found
this helpful
We have just purchased a property through Cross Keys Estates, highly recommend, professional and friendly, nothing is a problem, no matter how many silly questions i asked! Our sale went through very smoothly....
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By: Katherine Lane
Jun 11, 2019
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Thank you for your lovely review Charlotte. Hope you're settling in well! X ...

“Excellent personal skills...”

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May 31,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Kate'
May 31,2019
0 people found
this helpful
Fiona has been warm and friendly but professional and efficient at all times. Communication has been excellent. My husband and I have been very impressed and feel very supported....
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By: Fiona Hardie
Jun 11, 2019
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Thank you so much Kate, i look forward to helping you purchase with us. ...

“Friendly...”

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May 30,2019
Minithumbup
Danielle Gibbons
By: 'Kim'
May 30,2019
0 people found
this helpful
Danielle was simply brilliant on everything. She helped make a smooth journey of a very awkward sale of my dads flat. Can't praise her enough. Will defiantly use Crosskeys again....
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By: Danielle Gibbons
May 31, 2019
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Thank you so much for your kind review Kim! :) ox ...

“Excellent...”

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May 29,2019
Minithumbdown
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Greenwell'
May 29,2019
0 people found
this helpful
I have recently sold a property using Cross Keys and would like to Thank Jack, Craig, Rob, Kath and Daniel all of which who have helped at different points of the sale. I have used on a couple of previous occassions and would always recommend ...
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Comment on agent fees
good
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“Fantastic Service...”

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May 28,2019
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'Katrina Hamilton-Meikle'
May 28,2019
0 people found
this helpful
We can highly recommend Cross Keys Estate Agents for their fantastic service in renting out our property. Nothing was too much trouble, advising us on what was required and answering all our queries in a helpful and professional manner. Special mention goes to Jack, Craig ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Joanne Rees
May 28, 2019
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Thank you for your lovely comments, it is very greatly appreciated and we look forward to working with you throughout the tenancy. ...

“Great service...”

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May 24,2019
Minithumbup
By: 'Victoria'
May 24,2019
0 people found
this helpful
Lovely team, very helpful. They answered all me question and even spoke with the landlord to find out more information. I would recommend this team....
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Comment on agent fees
Fees were reasonable.
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By: Jacqueline Steggles
May 28, 2019
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thank you victoria for your review. it is much appreciated. ...

“Excellent service...”

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May 23,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Neil Warren'
May 23,2019
0 people found
this helpful
Lynne is a and was a very approachable staff member regarding my search and choice of property,she went out of her way to make me feel comfortable in making the correct decision,can't fault her in anyway. Regards neil warren...
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Comment on agent fees
Good
Was this helpful? Yes
By: lynne duncan
May 23, 2019
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Thanks Neil. A really lovely comment.Hope that you will be happy in your new home. ...

“1st class helpful service...”

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May 23,2019
Minithumbup
By: 'Jonna'
May 23,2019
0 people found
this helpful
Regular updates, professional and empathetic, knowledgeable. Gave us confidence in the process of letting. Thank you Olivia, looking forward to our new home !...
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By: Olivia
May 23, 2019
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Thank you for your kinda words Jonna, look forward to Move in on Saturday. ...

“Efficient process...”

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May 23,2019
Minithumbup
Lynne Duncan
Danielle Gibbons
By: 'Jones'
May 23,2019
0 people found
this helpful
The team at Cross Keys Mannemead have been excellent during the buying process. Lynne, who was very knowledgable, was the estate agent on our first visit to the house and she made us feel very comfortable as first time buyers. Danielle showed us around for ...
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By: lynne duncan
May 23, 2019
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Thank you for the kind words. Hope that you have settled in and very happy. ...

“Happy Customer...”

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May 23,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Abbie'
May 23,2019
0 people found
this helpful
Fiona and Danielle have been Fantastic with supporting us to purchase a home, although we still have a way to go with the buying process they are always quick to respond to our queries and are always more than happy to help and keep us ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Fiona Hardie
Jun 11, 2019
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Thank you very much Abbie, this is much appreciated. ...

“Top service again from Cross Keys...”

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May 22,2019
Minithumbup
Danielle Gibbons
By: 'Alisha'
May 22,2019
0 people found
this helpful
Cross Keys have successfully completed the sale of 2 properties for us in the last 12 months. We have found them to be the most efficient and friendly agents in Plymouth. I have already recommended them to a friend who had been trying to sell her property ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Phillip Piper
May 22, 2019
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Alisha, thank you for your kind comments, i'm glad we managed to get the right result for you. Thank you for referring your friend to us. Kind regards Phil ...

“Sold in just over a Week !!!...”

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May 19,2019
Minithumbup
Danielle Gibbons
By: 'T.Harris'
May 19,2019
0 people found
this helpful
From start to finish we were kept fully informed of everything which is very important . Nothing was too much trouble for them . Phillip was very professional and friendly and gave great advice and what to expect , he took some great photos and even helped me ...
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Comment on agent fees
Fee agreed beforehand and was the most competitive we looked at for the full estate agent service
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By: Danielle Gibbons
May 31, 2019
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Thank you so much for your kind review. Wishing you all the best for the future. ...

“Solid results...”

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May 19,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Mr Harvey'
May 19,2019
0 people found
this helpful
We have used Cross Keys in the past in all of our house moves. The reason for this is simple, they get the job done. Efficient, good communicators, they know the house selling industry inside out. You get a personal service, a feeling that they ...
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Comment on agent fees
Value for money
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By: Katherine Lane
Jun 11, 2019
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Thank you for your kind words :-) ...

“The excitement in Danielle's voice when my offer was accepted on Mews Cottage....”

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May 14,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sonia Kempe'
May 14,2019
0 people found
this helpful
Danielle has been amazing. Nothing was too much trouble for her. She regularly kept me up to date and was always at the end of the phone. Danielle is very compassionate about her job....
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By: Danielle Gibbons
May 23, 2019
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Thank you so much for your kind review Sonia! I hope that you are very happy in your new home! :) ...

“Perseverance and Determination!...”

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May 05,2019
Minithumbup
Danielle Gibbons
By: 'Maddymad'
May 05,2019
0 people found
this helpful
Cannot fault the service both my Mum and myself have received. We have been supported, kept updated and been able to go on the journey of selling our property with understanding and compassion. I will be recommending Cross Keys Estate Agent to anyone who is ...
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Comment on agent fees
Extremely fair considering the amount of work undertaken
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By: Danielle Gibbons
May 23, 2019
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Thank you so much for taking your time to write a review, we all really appreciate it. ...

“Dedicated staff...”

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May 05,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Maddymad'
May 05,2019
0 people found
this helpful
I was so well supported throughout my sale . Advice was given every step of the way . Both Rob who took fabulous photos and Katherine who kept me updated after every viewing . Service was outstanding. Jack and Craig have built a good and experienced staff at ...
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Comment on agent fees
Very fair considering the outstanding service received
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By: Katherine Lane
Jun 11, 2019
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Thank you Maddy! Hope you're nearly ready for the big move :-) ...

“Great service and very friendly...”

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May 01,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'StuartP'
May 01,2019
0 people found
this helpful
I went to Cross Keys to help me find a rental property. I already had one in mind and theh were able to get me a viewing on very short notice. They were punctual and very helpful with the viewing, and they have been really ...
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By: Lynne Duncan
May 10, 2019
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Thank you so much for you kind comments. Hope you enjoy your new home. ...

“cross keys...”

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Apr 30,2019
Minithumbup
Danielle Gibbons
By: 'steve'
Apr 30,2019
0 people found
this helpful
Excellent customer service. professional, friendly and very helpful in every way. Answered all questions relating to our purchase promptly. would reccomend Danielle to any one....
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Comment on agent fees
unknown
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review, we really appreciate it! ...

“Excellent!!!...”

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Apr 29,2019
Minithumbup
Danielle Gibbons
By: 'Corkykelly'
Apr 29,2019
0 people found
this helpful
Phil showed us around a house we loved but our house wasn't even in the market. Phil come the same day to value our house and so the floor plan and the next day he come to take photos. It was all really quick and ...
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By: Phillip Piper
Apr 29, 2019
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Kelly, Thank you for your kind words and as you know anything i can do to help i will. I look forward to seeing what you and Barry do to the property. ...

“Fantastic customer service...”

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Apr 29,2019
Minithumbup
Danielle Gibbons
By: 'TB'
Apr 29,2019
0 people found
this helpful
We used Cross Keys to sell our house and are also buying through them. The whole process has been painless and stress-free, and I think a large part of this is down to their communication style. They always answer the phone and return our messages ...
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Comment on agent fees
Fees are competitive with the other agents in the area.
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By: Phillip Piper
Apr 29, 2019
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Thank you for your kind comments. If you every need any assistance you know where I am. ...

“Fantastic customer service...”

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Apr 27,2019
Minithumbup
Danielle Gibbons
By: 'Champs'
Apr 27,2019
0 people found
this helpful
Fantastic customer service, responded promptly to all enquires, photos were lovely and showcased our properties best features, always received feedback on viewings. We never felt pressured into making any decisions- this was a good experience....
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Comment on agent fees
Very competitive fees and excellent value for money particularly in comparison to larger estate agent groups.
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates