Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
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“Buying through you...”

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Mar 29,2019
Minithumbup
Danielle Gibbons
By: 'Summer'
Mar 29,2019
0 people found
this helpful
Thank you very much to Danielle gibbons who stayed on after work to fit around us for viewings. Danielle was very polite & efficient made the buying process very easy and stress free. Phil and dan were great too. Thank you :)...
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By: Danielle Gibbons
Mar 29, 2019
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Hi Summer, thank you so much for your kind review! I hope that you and your family are very happy in your lovely new home :) ...

“Excellent...”

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Mar 29,2019
Minithumbup
Danielle Gibbons
Daniel Moore
By: 'Sally S'
Mar 29,2019
0 people found
this helpful
Found the agent really helpful and friendly. We progressed to completion quickly. There was no stress, on what could have been a really stressful move. Thank you really appreciate your hard work Danielle....
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By: Danielle Gibbons
Mar 30, 2019
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Hi Sally, thank you so much for your kind review. We wish you all the best in your lovely new home :) x ...

“Fantastic Service...”

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Mar 27,2019
Minithumbup
Rob Down MNAEA
Fiona Hardie
By: 'Julia'
Mar 27,2019
0 people found
this helpful
Thank you to the team at Cross Keys, Rob, Katherine, Fiona and Jack. Service was brilliant from the start, communication was great, photos and property details were impressive and as a result, property was sold (STC) within a week. Amazing! Would definitely recommend them....
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Comment on agent fees
Agents fees were very competitive.
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“Letting and Management...”

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Mar 25,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Barbara T'
Mar 25,2019
0 people found
this helpful
From the initial appraisal of prospective rent, to the tenant moving in and the sorting of problems: e.g.new cooker not working Cross Keys were superb. Communication was excellent and issues dealt with swiftly, Lynn was very supportive. Even before a tenant moved in ...
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Comment on agent fees
Excellent value
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By: Joanne Rees
Apr 29, 2019
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Thank you for your lovely comments. ...

“Faultless service...”

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Mar 23,2019
Minithumbup
Danielle Gibbons
Daniel Moore
By: 'Alice B'
Mar 23,2019
0 people found
this helpful
It is very important to me that I had an opportunity to review the service I received from Cross Keys Mannamead when selling my house because of the sheer exemplary service they provided. Their communication skills should be applauded. They were so responsive both to ...
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Comment on agent fees
Very affordable Competitive Worth every single penny
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By: Danielle Gibbons
Apr 02, 2019
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Thank you Alice for leaving such a positive review! I'm glad we got there in the end for you! Wishing you all the best for the future ox ...

“Professional & Friendly...”

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Mar 21,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Kirsten'
Mar 21,2019
0 people found
this helpful
Rob & Katherine have been fantastic they are professional & friendly. From all aspects from Rob taking great photographs of my house & the for sale sign was up within a day . Katherine on the very first viewing sold my house. I would highly recommend Cross Keys estate ...
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“Very pleased...”

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Mar 21,2019
Minithumbup
Danielle Gibbons
By: 'Louise'
Mar 21,2019
0 people found
this helpful
Really pleased with the service that I received, my property had a full asking price offer within 2 weeks of it being marketed, I was kept upto date with what was happening and any queries, I had were dealt with promptly. Phil got the ball rolling ...
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Comment on agent fees
Very reasonable fees compared to some of the other chain estate agents in the city.
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By: Danielle Gibbons
Mar 22, 2019
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Hi Louise, thank you so much for your kind review! We really appreciate it! Wish you all the best for the future. ...

“Excellent...”

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Mar 20,2019
Minithumbup
Danielle Gibbons
By: 'Liz'
Mar 20,2019
0 people found
this helpful
Very happy with professional service, great knowledge and support throughout the process. Lots of time and effort put in to us as sellers....
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Comment on agent fees
Good
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By: Danielle Gibbons
Mar 29, 2019
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Thank you very much for your kind words Liz, we really appreciate it. ...

“Brilliant!!...”

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Mar 19,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Helen'
Mar 19,2019
1 people found
this helpful
Katherine and Rob have been brilliant, always at the end of the phone or an email, nothing is too much trouble! They've really helped keep the stresses of buying and selling to a minimum and gone way above and beyond! If we ever move again ...
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Comment on agent fees
Reasonable fees
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“Very helpful and friendly...”

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Mar 14,2019
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Rebecca'
Mar 14,2019
0 people found
this helpful
I found Fiona to be very helpful and friendly. Buying my first house is a daunting process but Fiona was able to answer all necessary questions and communicated professionally....
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“Cross Keys Estate Agents...”

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Mar 14,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Julie and Nick'
Mar 14,2019
0 people found
this helpful
Katherine is an absolute gem and her professionalism and dedication to the buyers and the sellers is amazing. She is friendly and courteous and extremely proficient in her work, which I noticed form Day 1. It was a pleasure to meet her!...
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Comment on agent fees
The fees were very reasonable compared to other Estate Agents
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By: Katherine Lane
Mar 14, 2019
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Thank you for your lovely words Julie & Nick! It was a pleasure to work with you both in selling your lovely house :-) ...

“Professional and very quick response...”

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Mar 06,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Maged'
Mar 06,2019
0 people found
this helpful
I was looking for a flat to rent at Plymouth. I was offered a viewing appointment that suited my tight schedule and Lynne was punctual. She gave me all the information I needed and was very cheerful. I emailed several times with queries which she ...
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By: lynne duncan
Mar 07, 2019
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Thank you for a lovely review. really appreciate it. ...

“Helpful and speedy...”

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Mar 05,2019
Minithumbup
Lynne Duncan
By: 'Charchar'
Mar 05,2019
0 people found
this helpful
I have been with crosskeys for years now and have never had a problem. I emailed in to ask to change my rent date and Jacqueline was very helpful. All was sorted in a matter of days and in the most polite and friendly manner. ...
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Comment on agent fees
Good
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By: Jacqueline Steggles
Mar 06, 2019
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Thank you very much for your review. It is much appreciated. ...

“Excellent service...”

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Mar 05,2019
Minithumbup
Danielle Gibbons
By: 'Jo and Adrian.'
Mar 05,2019
0 people found
this helpful
My partner and I were so satisfied with the service we received with Crosskeys Estate agents. Staff were very helpful, informative and hard working. Nothing was too much work. I would definitely use them again for selling and purchasing properties. Would highly recommend to anyone....
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Comment on agent fees
The fees were a lot cheaper than other quotes we had.
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By: Danielle Gibbons
Apr 02, 2019
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Thank you so much for your kind review Jo and Adrian! I hope that you are both very happy in your lovely new home. ...

“Very happy!...”

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Mar 01,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'HappyTenant!'
Mar 01,2019
0 people found
this helpful
Lynne is lovely and and an asset to Crosskeys. Thank you for your help in finding my new flat Lynne...
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Comment on agent fees
good
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By: lynne duncan
Mar 01, 2019
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Thank you for such a lovely comment. ...

“Kind and helpful...”

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Mar 01,2019
Minithumbup
Lynne Duncan
By: 'Carlie'
Mar 01,2019
0 people found
this helpful
Lynne is great. Very supportive and approachable. Helpful throughout the whole process. I am delighted to have had her handing things for me...
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Comment on agent fees
Good
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By: lynne duncan
Mar 02, 2019
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Hi Carlie. Thank your so much for you lovely review. I do appreciate it. ...

“Above and beyond...”

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Feb 28,2019
Minithumbup
Danielle Gibbons
By: 'Satisfied Customer'
Feb 28,2019
0 people found
this helpful
The long distance move was made a lot easier with the service i have been provided throughout the process. Danielle and Daniel kept me up to date with how things were progressing and Phil allowed me to view after hours as i had to travel ...
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Comment on agent fees
N/A
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By: Danielle Gibbons
Feb 28, 2019
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Thank you so much for your kind review! We wish you all the best in your lovely new home. ...

“Sale of property...”

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Feb 28,2019
Minithumbup
Danielle Gibbons
Rob Down MNAEA
By: 'Potter'
Feb 28,2019
0 people found
this helpful
Brilliant service for the sale of my later father's house. We were kept informed all the way through the process from finding prospective buyers to the actual sale. Have used these agents on more than one occassion....
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Comment on agent fees
Very reasonable.
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By: Danielle Gibbons
Mar 04, 2019
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Thank you so much for your kind review! ...

“Sale of property...”

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Feb 28,2019
Minithumbup
Danielle Gibbons
Daniel Moore
By: 'Potter'
Feb 28,2019
0 people found
this helpful
Brilliant service for the sale of my later father's house. We were kept informed all the way through the process from finding prospective buyers to the actual sale. Have used these agents on more than one occassion....
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Comment on agent fees
Very reasonable.
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By: Daniel
Mar 07, 2019
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Thank you very much for the kind comments I am glad that we were able to help you with the sale. ...

“Swift and easy purchase...”

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Feb 28,2019
Minithumbup
Daniel Moore
By: 'Investment Buyer'
Feb 28,2019
0 people found
this helpful
After my purchase was agreed the whole team were efficient and made sure that they liaised with me my friend and my solicitor very well to get this through for me in a good time scale to allow me to get the property let. Great ...
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Comment on agent fees
N/A
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By: Daniel
Feb 28, 2019
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Thank you for the kind comments. We are all very happy that you were impressed with our service. ...

“Amazing Consultant!...”

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Feb 27,2019
Minithumbup
Lynne Duncan
By: 'Morgan Easton'
Feb 27,2019
1 people found
this helpful
Lynne has been the absolute best at her job, she has been so kind and gracious throughout our search for a property. She is always so professional and has a great attitude every single time she shows us around property. I would highly recommend having ...
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Comment on agent fees
Good
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By: lynne duncan
Feb 27, 2019
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Thank you so much for the lovely feedback, i really appreciate that. Hope that you are both well. ...

“Best Estate Agents EVER !!!!!...”

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Feb 27,2019
Minithumbup
Jack Merriott MNAEA MARLA
Danielle Gibbons
By: 'Vanille DL'
Feb 27,2019
0 people found
this helpful
Jack, Craig, Katherine, Rob, Fiona, Philip, and Danielle, they all have been so kind, friendly and obviously extremely professional. I particularly enjoyed the quality and level of communication all along the process. They sold my property in less than 2 weeks. They truly are amazing ... and ...
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By: Rob
Mar 04, 2019
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Thanks for your comments, very much appreciated! ...

“Great communication and service levels...”

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Feb 26,2019
Minithumbup
Danielle Gibbons
By: 'Chris'
Feb 26,2019
0 people found
this helpful
After what could have been a very stressful process of buying a repossession. Danielle, Phil and Daniel have been great with keeping in contact and upholding the very best in service levels. Wouldn't hesitate to use them when I come to sell in the future....
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Comment on agent fees
N/A
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By: Phillip Piper
Feb 26, 2019
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Thank you for your kind comment Chris, I hope that the refurbishment is going well and I look forward to visiting once you have finished the work. ...

“Happy buyer...”

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Feb 22,2019
Minithumbup
Daniel Moore
Jack Merriott MNAEA MARLA
By: 'Jaycee'
Feb 22,2019
0 people found
this helpful
The standard of service received by us has been excellent. Da iel has been patient and kind with my elderly relatives when they have struggling to come to terms with moving at the age of 90+. They have answered our questions clearly and have kept us ...
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Comment on agent fees
Not applicable
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By: Jack Merriott
Feb 22, 2019
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It was our pleasure. We hope that your mum will be very happy there. If there is anything else we can do for you, just ask. ...

“1st Class...”

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Feb 22,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Charlotte'
Feb 22,2019
1 people found
this helpful
A positive experience from start to finish. Thank you Jack,Craig, Rob, Katherine & Stefan for your handling of the sale of our flat. We couldn't have done it without you....
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Comment on agent fees
Very fair for the work involved.
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By: Rob
Feb 27, 2019
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Thank you for your kind words, it's been our pleasure! ...

“Superb service and outstanding professional...”

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Feb 21,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Andre Braga'
Feb 21,2019
0 people found
this helpful
We had a great experience letting a flat, Lynne really did an outstanding job helping us get set up and ready to move in with record fast timing. We felt very comfortable and had great support from her and the other staff during the letting ...
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Comment on agent fees
Good fees value, lower than average market.
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“It doesn't get any better than this!!...”

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Feb 19,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Two happy buyers'
Feb 19,2019
0 people found
this helpful
As a former estate agency manager I have ridiculously high expectations when dealing with any other agents personally. They ALWAYS disappoint, until now!! What an operation Cross Keys is. We have bought a property through them recently. The first thing they did right is that ...
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Comment on agent fees
Didn’t sell through them but we know they are competitive.
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By: Rob
Feb 27, 2019
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Thank you so much for such a positive review! Always lovely to read such fantastic comments! ...

“Very professional and helpful....”

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Feb 18,2019
Minithumbup
Danielle Gibbons
By: 'Kayleigh'
Feb 18,2019
0 people found
this helpful
Would recommend Crosskeys estate agents. Our house was valued and put on the market very quickly and efficiently. Lots of communication from the crosskeys team. Very friendly service....
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Comment on agent fees
Good fees
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By: Danielle Gibbons
Feb 28, 2019
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Thank you so much for your kind review Kayleigh! Kind regards, Danielle ...

“Dealt with both Steve and Jacqueline at CrossKeys to rent ......”

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Feb 08,2019
Minithumbup
By: 'Nick'
Feb 08,2019
0 people found
this helpful
Dealt with both Steve and Jacqueline at CrossKeys to rent out my property and they were able to do this swiftly and professionally answering all questions that I fired at them. This is my first dip into property renting and they could have been more ...
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Comment on agent fees
Excellent.
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By: Jacqueline Steggles
Feb 08, 2019
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Thank you very much Nick for your kind review. It has been a pleasure to rent your property and all dealings with yourself. It is very much appreciated and I am sure you will have no problems with your tenants. If we can be of any further assistance in the future please do not hesitate to contact me. ...

“Great new addition to the team!...”

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Feb 07,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Sparklyju'
Feb 07,2019
0 people found
this helpful
Cross Keys are our "go to" letting agents when one of our properties is available and this is the first time we have met Lynne Duncan who has been brilliant! Lynne introduced us to the perfect tenants and went out of her way to enable ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates