Cross Keys Estates
4.9/5, 1046 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 134 4 479 5 294 4 33 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA
Images & Videos

“Can't fault the service from all at the Stoke......”

Share on :
Aug 12,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Sam Simpson'
Aug 12,2019
0 people found
this helpful
Can't fault the service from all at the Stoke office. Katherine looked after us well and really cared about us buying our first home. Nothing was too much trouble. Cheers for making it special....
read full review
Was this helpful? Yes
By: Katherine Lane
Aug 12, 2019
View all comments (1)
Thank you so much Sam! I hope you are both settling into your new home well :-) ...

“Helpful and accomadating when other agents were not!...”

Share on :
Aug 06,2019
Minithumbup
Lynne Duncan
Yvette Beer
By: 'Harry Evans'
Aug 06,2019
0 people found
this helpful
Cross Keys Estates were incredibly helpful and accomadating. Planning a move from North yorkshire is stressful and difficult to manage, but Cross Keys estates looked after me, kept me up to date and incredibly helpful where other estate agents were not. Thoroughly reccomend the fantastic ...
read full review
Was this helpful? Yes
By: lynne duncan
Aug 06, 2019
View all comments (1)
Thank you for a lovely comment Harry. Hope the move went well and that you will be happy there. ...

“Highly recommended....”

Share on :
Aug 05,2019
Minithumbup
Fiona Hardie
By: 'Jim Brown'
Aug 05,2019
0 people found
this helpful
Have been on the market for about a week now with Cross keys. So far been very helpful and have advertised my flat with much more detail than the previous agent. So far am very happy with the service I've received....
read full review
Was this helpful? Yes
By: Fiona Hardie
Aug 09, 2019
View all comments (1)
Thank you for your lovely review Jim! ...

“Had a very good service throughout from this ......”

Share on :
Aug 04,2019
Minithumbup
Danielle Gibbons
By: 'Louise Howe'
Aug 04,2019
0 people found
this helpful
Had a very good service throughout from this agency. My main contact Phil,, in the beginning was very knowledgeable about the local area and spent lots of time going through my options, even if it was the right time to sell my particular property, and ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Sep 05, 2019
View all comments (1)
Thank you for your kind review Louise, we really appreciate it. ...

“Excellent Service...”

Share on :
Aug 04,2019
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'Andrew Hardingham'
Aug 04,2019
0 people found
this helpful
Efficient and helpful service. Many thanks to Jack and the team for listing, marketing and letting our appartment in the Barbican area of Plymouth. Excellent service...
read full review
Was this helpful? Yes
By: Lynne Duncan
Aug 05, 2019
View all comments (1)
Thank you for a lovely comment Andrew. ...

“If we move again, it will be with Cross Keys...”

Share on :
Aug 02,2019
Minithumbup
Danielle Gibbons
By: 'john swaffield'
Aug 02,2019
0 people found
this helpful
Cross Keys were our buyers' estate agents but the service we received made it feel like they were working for us. Danielle always had time to deal with our questions and the responses were very prompt. It was always easy to get hold of Danielle, ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Sep 05, 2019
View all comments (1)
Hi John, thank you so much for your kind review. Wishing you and Tanya all the best in your lovely new home! ...

“High Praise for a High Class Customer Experience....”

Share on :
Aug 02,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Ian Putt'
Aug 02,2019
0 people found
this helpful
I have nothing but praise for the team at Cross Keys who sold my property within 3 weeks of listing. Jack gave sound advice as I decided what Estate Agent to list with and Rob and Katherine were superb throughout the many viewings that they lined ...
read full review
Was this helpful? Yes

“I found Cross Keys to be very honest and they......”

Share on :
Aug 01,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Penny Thomas'
Aug 01,2019
0 people found
this helpful
I found Cross Keys to be very honest and they gave me great advice on how to present my property. Rob took excellent pictures of my property which made my property look really good in the photographs....
read full review
Was this helpful? Yes

“Excellent agents who are genuinely knowledgea......”

Share on :
Aug 01,2019
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Kelly Tomas'
Aug 01,2019
0 people found
this helpful
Excellent agents who are genuinely knowledgeable, with friendly and informative staff who respond to enquiries promptly (yes promptly) this is generally unheard of within the estate agency profession in Plymouth. Fantastic manner and proactive approach - a great office of agents. We will be renting ...
read full review
Was this helpful? Yes
By: Fiona Hardie
Aug 02, 2019
View all comments (1)
Thank you so much for your lovely review Kelly. This means a lot to us.We look forward to making your Sale go as smoothly as possible. ...

“Thank you for your hard work, thank you for y......”

Share on :
Jul 31,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Aaron baker'
Jul 31,2019
0 people found
this helpful
Thank you for your hard work, thank you for your patients with me and thank you for helping me but my first house! Honestly so happy with the service I've had since day one (that's a long time ago lol) and would like to thank ...
read full review
Was this helpful? Yes
By: Katherine Lane
Jul 31, 2019
View all comments (1)
You're more than welcome Aaron, we are all so pleased it's worked out well. Thank you so much for your lovely comment! ...

“An excellent team....”

Share on :
Jul 30,2019
Minithumbup
Katherine Lane
By: 'Mr Buyer'
Jul 30,2019
0 people found
this helpful
An excellent team. They helped me a lot during my property search. They answered my questions quickly and were very knowledgeable....
read full review
Was this helpful? Yes
By: Katherine Lane
Jul 30, 2019
View all comments (1)
Thank you for your kind words :-) ...

“From start to finish, our experience with cro......”

Share on :
Jul 30,2019
Minithumbup
Jo Rees
Lynne Duncan
By: 'Erik Trejtnar'
Jul 30,2019
0 people found
this helpful
From start to finish, our experience with cross keys has been a five star experience. We bought our house from them just over two years ago and had such a good experience with the sales side that we have now asked them to fully manage ...
read full review
Was this helpful? Yes
By: Joanne Rees
Jul 30, 2019
View all comments (1)
Thank you for your lovely comments, it is very much appreciated. We look forward to working with you for many years to come. ...

“Great service. Friendly, reliable and trustw......”

Share on :
Jul 29,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'H Leigh'
Jul 29,2019
0 people found
this helpful
Great service. Friendly, reliable and trustworthy. This is my second time using cross keys; I wouldn't use anyone else. Highly recomended...
read full review
Was this helpful? Yes
By: Rob
Jul 30, 2019
View all comments (1)
Thanks for your comments, fingers crossed for a smooth sale and we appreciate you coming back to us! ...

“Rob came to value my house to put on the mark......”

Share on :
Jul 29,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Vikki'
Jul 29,2019
0 people found
this helpful
Rob came to value my house to put on the market. My house wasn't a basic sell as came with complications/restrictions to who I could see it to, so I was concerned it may have trouble selling. Rob managed to find me a buyer ...
read full review
Was this helpful? Yes
By: Rob
Jul 30, 2019
View all comments (1)
Thanks Vikki ...

“letting a flat in Stoke ......”

Share on :
Jul 29,2019
Minithumbup
Yvette Beer
Jack Merriott MNAEA MARLA
By: 'Jennifer Pascoe'
Jul 29,2019
0 people found
this helpful
The flat was let and tenant vetted within a week of placing the advertisement. A prompt and thorough service. I was phoned and kept informed of progress...
read full review
Was this helpful? Yes

“They help me with everything i need it and th......”

Share on :
Jul 25,2019
Minithumbup
Lynne Duncan
Yvette Beer
By: 'Corina Elena Marin'
Jul 25,2019
0 people found
this helpful
They help me with everything i need it and they were really quick thank you for all you done for us!...
read full review
Was this helpful? Yes
By: Yvette Beer
Jul 25, 2019
View all comments (2)
Thank you Corina, I wish you every happiness in your new home. Thank you for the positive review it was a pleasure helping you. ...

“Extremely happy tenant!...”

Share on :
Jul 25,2019
Minithumbup
Lynne Duncan
By: 'Jessica Barker'
Jul 25,2019
0 people found
this helpful
Absolutely lovely customer service from the offset through to the completion of our move in date and there forth. The whole team were extremely helpful at all times, and super speedy with response times. Olivia was exceptionally friendly, helpful and professional throughout the whole process. ...
read full review
Was this helpful? Yes
By: Olivia
Jul 25, 2019
View all comments (2)
Hi Jess, thank you so much for your lovely comments, we hope you and your new little family will be very happy there. ...

“Such a wonderful experience renting a propert......”

Share on :
Jul 25,2019
Minithumbup
Jo Rees
By: 'Mark Ellis'
Jul 25,2019
0 people found
this helpful
Such a wonderful experience renting a property via Cross Keys Estates. From arranging the initial viewing with Yvette who answered all my questions during the viewing and is extremely knowledgeable. Jo and Olivia, Carol and lynne for getting the paperwork out to me so quickly ...
read full review
Was this helpful? Yes
By: Olivia
Jul 25, 2019
View all comments (1)
Hi Mark, What a lovely review, it is most appreciated. You have been a pleasure to work with. All the best. ...

“Rob was amazing, produced beautiful photograp......”

Share on :
Jul 23,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Helen Soliman'
Jul 23,2019
0 people found
this helpful
Rob was amazing, produced beautiful photographs to highlight each room and completed the whole process in a short time. Every viewing was booked for a convenient time to suit me and I received text prior to each viewing, together with follow up. Kathie was so ...
read full review
Was this helpful? Yes
By: Katherine Lane
Jul 23, 2019
View all comments (1)
Thank you Helen, it was a pleasure to be able to sell your beautiful home & thank you for looking after me in the awful weather! :-) ...

“Thankyou Cross Keys!...”

Share on :
Jul 18,2019
Minithumbup
Danielle Gibbons
Rob Down MNAEA
By: 'Stacey'
Jul 18,2019
0 people found
this helpful
Couldn’t thank everyone at Crosskeys enough for the support they gave us, we purchased and sold our property through them and they were amazing with both, from beginning to end. They helped us straight away every time we called up with enquires. Special Thanks ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 30, 2019
View all comments (1)
Thank you so much Stacey for your lovely comments, it really does mean a lot! x ...

“Plymouth's Number 1...”

Share on :
Jul 18,2019
Minithumbup
Fiona Hardie
By: 'Luke Satchell'
Jul 18,2019
0 people found
this helpful
What a fantastic team! From the very first phone call I knew I had made the right choice as Philip explained the process and arranged a meeting very quickly. The viewings were handled respectfully and with consideration for my busy personal life. My interaction with ...
read full review
Was this helpful? Yes
By: Phillip Piper
Jul 18, 2019
View all comments (1)
Hi Luke and Nancy, Thank you for your kind words and i hope that when you are in a position to do what you want to do we will be here to help and again give you the service required to make the move successful. ...

“With special thanks to Danielle and Fiona for......”

Share on :
Jul 15,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Stephen Williams'
Jul 15,2019
0 people found
this helpful
With special thanks to Danielle and Fiona fora very smooth and successful completion and have gone beyond my expectations many thanks to Crosskeys Estate Agents...
read full review
Was this helpful? Yes
By: Fiona Hardie
Jul 30, 2019
View all comments (1)
Thank you so much, for your lovely review. All of us at cross keys, hope you enjoy your new home & all the best. ...

“I am very grateful to Danielle Gibbons for ......”

Share on :
Jul 11,2019
Minithumbup
Danielle Gibbons
By: 'Michael Plant'
Jul 11,2019
0 people found
this helpful
I am very grateful to Danielle Gibbons for proactively marketing and selling a property which was proving difficult to sell. In particular Danielle dealt very positively with all the viewings and interested parties, secured a buyer and drove the deal. At all stages she kept ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 30, 2019
View all comments (1)
Thank you for your positive comments Mike. We will look forward to working with you again in the future! Kind regards, Danielle ...

“Excellent customer service and communication.......”

Share on :
Jul 04,2019
Minithumbup
Danielle Gibbons
By: 'Darren Jinks'
Jul 04,2019
0 people found
this helpful
Excellent customer service and communication. I wasn’t bombarded with telephone calls or felt pushed into anything unlike other estate agents in the area. Will definitely recommend and would use them again....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 22, 2019
View all comments (1)
Thank you so much for your kind review Darren! Wishing you and your family all the best in your lovely new home. ...

“If like us you have a house to sell in Stoke ......”

Share on :
Jul 03,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Susan Wallace'
Jul 03,2019
0 people found
this helpful
If like us you have a house to sell in Stoke or the surrounding area, then you won't do better than to use Cross Keys as your agent. An independent firm, their market knowledge and customer database proved invaluable. Their focused marketing and attention to ...
read full review
Was this helpful? Yes
By: Rob
Jul 31, 2019
View all comments (1)
Thanks Susan, so pleased everything went so well and thanks again for your comments ...

“From Valuation to Sale...”

Share on :
Jul 01,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Tim Locke'
Jul 01,2019
1 people found
this helpful
Cross Keys did an amazing job from 'valuation to sale' with our property. Nothing was too much trouble for the team. oustanding service highly recommended Cross Keys are at the top of their game...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 22, 2019
View all comments (1)
Thank you for your kind review Mr Locke. ...

“As first time buyers with little experience o......”

Share on :
Jun 29,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Lauren Flower'
Jun 29,2019
0 people found
this helpful
As first time buyers with little experience or knowledge, Katherine immediately put us at ease with a friendly and professional house viewing. Nothing has been too much trouble for Katherine and Rob throughout the whole process, answering any questions we had! Communication has been great ...
read full review
Was this helpful? Yes
By: Katherine Lane
Jul 01, 2019
View all comments (1)
Thank you for your lovely comment Lauren! It's been a pleasure helping you find your dream home :-) ! ...

“Knowledgeable & Professional...”

Share on :
Jun 29,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Jim Hewlings'
Jun 29,2019
0 people found
this helpful
From arranging the first viewing right through to completion, Danielle at Cross Keys was always on hand with much needed advice and guidance. In all our dealings with her, she was professional and very knowledgeable about each step along the way to finally getting the ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 01, 2019
View all comments (1)
Thank you so much for your kind review Jim! ...

“Amazing customer service, went above and beyo......”

Share on :
Jun 27,2019
Minithumbup
Fiona Hardie
By: 'Sharon Olney'
Jun 27,2019
0 people found
this helpful
Amazing customer service, went above and beyond for us, kept in contact at every stage and even called us out of business hours on top of staying late to view property. Can 100% recommend this estate agents...
read full review
Was this helpful? Yes
By: Phillip Piper
Jun 27, 2019
View all comments (1)
Thank you Sharon for your kind words If there is anything we can help you with in the future you know exactly where we are. good luck in your new home ...

“I have been really impressed by the professio......”

Share on :
Jun 27,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sarah Millman'
Jun 27,2019
0 people found
this helpful
I have been really impressed by the professionalism of all the staff at Cross Keys throughout the sales process. I would like to thank Danielle, Fiona and Phil for all their hard work and support. I wouldn't hesitate to recommend....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jul 09, 2019
View all comments (1)
Thank you for your kind review! ox ...
Staff picture Jack Merriott MNAEA MARLA
(211)
Staff picture Jon Curtis MNAEA
(161)
Staff picture Rob Down MNAEA
(246)
Staff picture Craig McMillan Duncan
(32)
Staff picture Danielle Gibbons
(178)
Staff picture Fiona Hardie
(86)
Staff picture Jo Rees
(70)
Staff picture Lynne Duncan
(63)
Staff picture Katherine Lane
(53)
Staff picture Laura Grubb
(41)
Staff picture Lynn Daw
(18)
Staff picture Fiona Wetton
(11)
Staff picture Yvette Beer
(5)
Upload your photo Tom
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

As Seen On

Get in touch with

Cross Keys Estates