Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA
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“Excellent personal skills...”

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May 31,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Kate'
May 31,2019
0 people found
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Fiona has been warm and friendly but professional and efficient at all times. Communication has been excellent. My husband and I have been very impressed and feel very supported....
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By: Fiona Hardie
Jun 11, 2019
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Thank you so much Kate, i look forward to helping you purchase with us. ...

“Friendly...”

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May 30,2019
Minithumbup
Danielle Gibbons
By: 'Kim'
May 30,2019
0 people found
this helpful
Danielle was simply brilliant on everything. She helped make a smooth journey of a very awkward sale of my dads flat. Can't praise her enough. Will defiantly use Crosskeys again....
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By: Danielle Gibbons
May 31, 2019
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Thank you so much for your kind review Kim! :) ox ...

“Excellent...”

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May 29,2019
Minithumbdown
Jack Merriott MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Greenwell'
May 29,2019
0 people found
this helpful
I have recently sold a property using Cross Keys and would like to Thank Jack, Craig, Rob, Kath and Daniel all of which who have helped at different points of the sale. I have used on a couple of previous occassions and would always recommend ...
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Comment on agent fees
good
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“Fantastic Service...”

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May 28,2019
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'Katrina Hamilton-Meikle'
May 28,2019
0 people found
this helpful
We can highly recommend Cross Keys Estate Agents for their fantastic service in renting out our property. Nothing was too much trouble, advising us on what was required and answering all our queries in a helpful and professional manner. Special mention goes to Jack, Craig ...
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Comment on agent fees
Very fair
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By: Joanne Rees
May 28, 2019
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Thank you for your lovely comments, it is very greatly appreciated and we look forward to working with you throughout the tenancy. ...

“Great service...”

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May 24,2019
Minithumbup
By: 'Victoria'
May 24,2019
0 people found
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Lovely team, very helpful. They answered all me question and even spoke with the landlord to find out more information. I would recommend this team....
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Comment on agent fees
Fees were reasonable.
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By: Jacqueline Steggles
May 28, 2019
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thank you victoria for your review. it is much appreciated. ...

“Excellent service...”

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May 23,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Neil Warren'
May 23,2019
0 people found
this helpful
Lynne is a and was a very approachable staff member regarding my search and choice of property,she went out of her way to make me feel comfortable in making the correct decision,can't fault her in anyway. Regards neil warren...
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Comment on agent fees
Good
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By: lynne duncan
May 23, 2019
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Thanks Neil. A really lovely comment.Hope that you will be happy in your new home. ...

“1st class helpful service...”

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May 23,2019
Minithumbup
Carol Huxham
By: 'Jonna'
May 23,2019
0 people found
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Regular updates, professional and empathetic, knowledgeable. Gave us confidence in the process of letting. Thank you Olivia, looking forward to our new home !...
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By: Olivia
May 23, 2019
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Thank you for your kinda words Jonna, look forward to Move in on Saturday. ...

“Efficient process...”

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May 23,2019
Minithumbup
Lynne Duncan
Danielle Gibbons
By: 'Jones'
May 23,2019
0 people found
this helpful
The team at Cross Keys Mannemead have been excellent during the buying process. Lynne, who was very knowledgable, was the estate agent on our first visit to the house and she made us feel very comfortable as first time buyers. Danielle showed us around for ...
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By: lynne duncan
May 23, 2019
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Thank you for the kind words. Hope that you have settled in and very happy. ...

“Happy Customer...”

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May 23,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Abbie'
May 23,2019
0 people found
this helpful
Fiona and Danielle have been Fantastic with supporting us to purchase a home, although we still have a way to go with the buying process they are always quick to respond to our queries and are always more than happy to help and keep us ...
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Comment on agent fees
N/A
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By: Fiona Hardie
Jun 11, 2019
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Thank you very much Abbie, this is much appreciated. ...

“Top service again from Cross Keys...”

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May 22,2019
Minithumbup
Danielle Gibbons
By: 'Alisha'
May 22,2019
0 people found
this helpful
Cross Keys have successfully completed the sale of 2 properties for us in the last 12 months. We have found them to be the most efficient and friendly agents in Plymouth. I have already recommended them to a friend who had been trying to sell her property ...
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Comment on agent fees
Good
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By: Phillip Piper
May 22, 2019
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Alisha, thank you for your kind comments, i'm glad we managed to get the right result for you. Thank you for referring your friend to us. Kind regards Phil ...

“Sold in just over a Week !!!...”

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May 19,2019
Minithumbup
Danielle Gibbons
By: 'T.Harris'
May 19,2019
0 people found
this helpful
From start to finish we were kept fully informed of everything which is very important . Nothing was too much trouble for them . Phillip was very professional and friendly and gave great advice and what to expect , he took some great photos and even helped me ...
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Comment on agent fees
Fee agreed beforehand and was the most competitive we looked at for the full estate agent service
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By: Danielle Gibbons
May 31, 2019
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Thank you so much for your kind review. Wishing you all the best for the future. ...

“Solid results...”

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May 19,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Mr Harvey'
May 19,2019
0 people found
this helpful
We have used Cross Keys in the past in all of our house moves. The reason for this is simple, they get the job done. Efficient, good communicators, they know the house selling industry inside out. You get a personal service, a feeling that they ...
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Comment on agent fees
Value for money
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By: Katherine Lane
Jun 11, 2019
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Thank you for your kind words :-) ...

“The excitement in Danielle's voice when my offer was accepted on Mews Cottage....”

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May 14,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sonia Kempe'
May 14,2019
0 people found
this helpful
Danielle has been amazing. Nothing was too much trouble for her. She regularly kept me up to date and was always at the end of the phone. Danielle is very compassionate about her job....
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By: Danielle Gibbons
May 23, 2019
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Thank you so much for your kind review Sonia! I hope that you are very happy in your new home! :) ...

“Perseverance and Determination!...”

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May 05,2019
Minithumbup
Danielle Gibbons
By: 'Maddymad'
May 05,2019
0 people found
this helpful
Cannot fault the service both my Mum and myself have received. We have been supported, kept updated and been able to go on the journey of selling our property with understanding and compassion. I will be recommending Cross Keys Estate Agent to anyone who is ...
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Comment on agent fees
Extremely fair considering the amount of work undertaken
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By: Danielle Gibbons
May 23, 2019
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Thank you so much for taking your time to write a review, we all really appreciate it. ...

“Dedicated staff...”

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May 05,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Maddymad'
May 05,2019
0 people found
this helpful
I was so well supported throughout my sale . Advice was given every step of the way . Both Rob who took fabulous photos and Katherine who kept me updated after every viewing . Service was outstanding. Jack and Craig have built a good and experienced staff at ...
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Comment on agent fees
Very fair considering the outstanding service received
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By: Katherine Lane
Jun 11, 2019
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Thank you Maddy! Hope you're nearly ready for the big move :-) ...

“Great service and very friendly...”

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May 01,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'StuartP'
May 01,2019
0 people found
this helpful
I went to Cross Keys to help me find a rental property. I already had one in mind and theh were able to get me a viewing on very short notice. They were punctual and very helpful with the viewing, and they have been really ...
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By: Lynne Duncan
May 10, 2019
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Thank you so much for you kind comments. Hope you enjoy your new home. ...

“cross keys...”

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Apr 30,2019
Minithumbup
Danielle Gibbons
By: 'steve'
Apr 30,2019
0 people found
this helpful
Excellent customer service. professional, friendly and very helpful in every way. Answered all questions relating to our purchase promptly. would reccomend Danielle to any one....
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Comment on agent fees
unknown
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review, we really appreciate it! ...

“Excellent!!!...”

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Apr 29,2019
Minithumbup
Danielle Gibbons
By: 'Corkykelly'
Apr 29,2019
0 people found
this helpful
Phil showed us around a house we loved but our house wasn't even in the market. Phil come the same day to value our house and so the floor plan and the next day he come to take photos. It was all really quick and ...
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By: Phillip Piper
Apr 29, 2019
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Kelly, Thank you for your kind words and as you know anything i can do to help i will. I look forward to seeing what you and Barry do to the property. ...

“Fantastic customer service...”

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Apr 29,2019
Minithumbup
Danielle Gibbons
By: 'TB'
Apr 29,2019
0 people found
this helpful
We used Cross Keys to sell our house and are also buying through them. The whole process has been painless and stress-free, and I think a large part of this is down to their communication style. They always answer the phone and return our messages ...
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Comment on agent fees
Fees are competitive with the other agents in the area.
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By: Phillip Piper
Apr 29, 2019
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Thank you for your kind comments. If you every need any assistance you know where I am. ...

“Fantastic customer service...”

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Apr 27,2019
Minithumbup
Danielle Gibbons
By: 'Champs'
Apr 27,2019
0 people found
this helpful
Fantastic customer service, responded promptly to all enquires, photos were lovely and showcased our properties best features, always received feedback on viewings. We never felt pressured into making any decisions- this was a good experience....
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Comment on agent fees
Very competitive fees and excellent value for money particularly in comparison to larger estate agent groups.
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review! ...

“Excellent property company...”

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Apr 23,2019
Minithumbup
Danielle Gibbons
By: 'Holly W'
Apr 23,2019
0 people found
this helpful
I have had a great experience with Cross Keys, the level of service and knowledge that Philip has provided me with has been outstandingly helpful and I am very pleased to be purchasing a property so quickly and efficiently. Thank you so much....
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By: Phillip Piper
Apr 30, 2019
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Hi Holly, Thank you for your kind words i hope you enjoy the property. ...

“Buying and letting...”

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Apr 18,2019
Minithumbup
Jack Merriott MNAEA MARLA
Jo Rees
By: 'C A McKenzie'
Apr 18,2019
0 people found
this helpful
I first used cross keys estates when buying for the first time in September 2018. I was very happy with the process and appreciated the service Danielle provided. Due to this I decided to use cross keys to subsequently let the property 7 months later. Again proving ...
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By: Joanne Rees
Apr 29, 2019
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Thank you for your lovely review. Always a pleasure to have clients returning to us. ...

“Excellent Service...”

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Apr 09,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Tony Phipps'
Apr 09,2019
0 people found
this helpful
Cross Keys were absolutely fantastic from the very beginning. They understood the market and got us over and above what we were looking for in regard to the sale price. Katherine and Rob sent regular updates about the process and the forthcoming stages. They was ...
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Comment on agent fees
Excellent
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“Great service...”

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Apr 09,2019
Minithumbup
Katherine Lane
Fiona Hardie
By: 'Liz'
Apr 09,2019
0 people found
this helpful
Rob and Kat helped us through what was at times a difficult move, which involved a relocation from Plymouth to Bristol. They were good at keeping us updated and pushing our chain along. When our buyer dropped out unexpectedly, Rob had a successful viewing (our ...
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Comment on agent fees
Very good.
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“Great Service...”

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Apr 04,2019
Minithumbup
Lynne Duncan
By: 'Barbara'
Apr 04,2019
0 people found
this helpful
Olivia was very helpful in regards to a rental property recently, on move in day things are stressful anyway she understood this and went through the process at speed and ease for myself and my husband would highly recommend Cross Keys and their staff....
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Comment on agent fees
Good
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By: Olivia
Apr 04, 2019
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Thank you for your kind words Barbara, we hope you are happy in your new home! ...

“Fantastic Service, Highly Recommend!...”

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Apr 03,2019
Minithumbup
Rob Down MNAEA
Danielle Gibbons
By: 'Lewis Walker'
Apr 03,2019
0 people found
this helpful
Feeling slightly guilty as this is my first review after cross keys have sold a 4th property of mine! Each and every time their teams in both their Stoke & Mannamead offices have marketed the properties professionally and continued professionalism throughout the sale process. The Staff ...
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Comment on agent fees
Competetive, well earnt fee’s
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By: Danielle Gibbons
May 01, 2019
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Thank you so much for your kind comments! ...

“Highly recommend...”

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Apr 03,2019
Minithumbup
Katherine Lane
Fiona Hardie
By: 'Dave and Lisa Goldsmith'
Apr 03,2019
0 people found
this helpful
We would highly recommend Cross Keys whom we recently sold our property with they marketed and sold our house within 18 days . We were given feedback from every viewing and kept informed along the way. All staff we dealt with were friendly. We were very happy ...
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Comment on agent fees
Fees were fair for the service
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“The process for our house buy was not straightforward, however, for the staff at Cross Keys nothing was too much trouble....”

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Apr 02,2019
Minithumbup
Danielle Gibbons
By: 'Andy and Sue Moore'
Apr 02,2019
0 people found
this helpful
All the staff were always on hand if we had questions or queries and were only to happy to help. They all worked as a team throughout our long house buying process. At times we thought it wasn't going to happen, but they were always ...
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Comment on agent fees
Excellent
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By: Danielle Gibbons
Apr 02, 2019
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Thank you Andy and Sue for your kind review! I'm so pleased that you are finally into your lovely new home and wish you many happy years there! xx ...

“I am very pleased with the property which Danielle helped me select and purchase.She was most helpful and liaised with the seller in careful ways...”

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Apr 02,2019
Minithumbup
Danielle Gibbons
By: 'Colin Searls'
Apr 02,2019
0 people found
this helpful
Danielle was always polite and helpful throughout the purchasing process. She helped minimise the stress and complications and was both efficient and cheerful. She did everything she could to make the experience a smooth and pleasant experience! Phillip was also very helpful....
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Comment on agent fees
Fine
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review Colin! We wish you all the best in your new home. ...

“A really good organisation...”

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Apr 01,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Robert Embleton'
Apr 01,2019
0 people found
this helpful
Jack Merriott gave us realistic advice on value and the strategy he employs to get buyers interested. Rob Down created a most attractive selling brochure and Katherine Lane worked most efficiently to implemen Jack's outline plan, consulting us as it quickly succeded. Some 12 viewings were ...
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Comment on agent fees
Very fair and good value in terms of the result.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates