Cross Keys Estates
4.9/5, 1183 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £30,800,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 0 183 5 519 5 329 4 35 3
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Yet another great performance from the crew a......”

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Sep 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Paul'
Sep 03,2020
0 people found
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Yet another great performance from the crew at Cross Keys Estates. Very quick to respond, friendly and easy to approach. By far our preferred agents. Thank you. Fiona, Danielle, Jon, Rob, Katherine and Fiona K....
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By: Fiona Hardie
Sep 14, 2020
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Hi Paul, thank you so much for your kind words. Myself, Danielle & team really Appreciate this. We look forward to making the purchase go a smoothly as possible for you. ...

“Hard working ,trustworthy and determine to se......”

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Sep 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Martin'
Sep 03,2020
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Hard working ,trustworthy and determine to see the sale go through.Can not fault them in there attitude from the moment we stepped through the door...
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By: Fiona Hardie
Sep 14, 2020
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HI Martin, Thank you for your lovely review, Myself and Danielle appreciate this :) ...

“The most professional estate agents in Plymouth...”

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Aug 28,2020
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Elizabeth'
Aug 28,2020
0 people found
this helpful
As far as I am concerned Cross Keys Estates stands way in front of other agents in Plymouth. I was more than impressed with Jon’s professionalism from the first phone call followed by his valuation. His photography and filming of the online viewing was ...
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By: Fiona Hardie
Sep 03, 2020
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Hi Elizabeth, thank you for your lovely review, Danielle, Jon and the rest of the team appreciate your kind words. ...

“An amazing Estate Agent...”

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Aug 27,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Josh'
Aug 27,2020
0 people found
this helpful
An amazing Estate Agent, they make the stressful process of moving a lot easier and carefree. They are always quick to respond and answer any questions, and are always available to sort out any problems. Laura is wonderful, she is very knowledgeable and attentive, making ...
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By: Laura Grubb
Aug 27, 2020
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Thank You for your kind words Josh, I'm happy we were able to help. We hope you will be very happy in your new home! ...

“After changing Estate Agents to Cross Keys th......”

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Aug 26,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Stephen'
Aug 26,2020
0 people found
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After changing Estate Agents to Cross Keys the experience was 100% better then the previous company. The house selling process was run very professional and the updates where current....
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By: Lynn Daw
Aug 26, 2020
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Thank you Stephen, Rob and I really appreciate your review. Wishing you all the best xx ...

“We received a first class service and would ......”

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Aug 25,2020
Minithumbup
Lynn Daw
Jack Merriott MNAEA MARLA
By: 'Maureen'
Aug 25,2020
0 people found
this helpful
We received a first class service and would recommend Cross Keys Estates to anyone who wants information and advice which we received from Lynn, Fiona H, Fiona W, Jack, Rob, Jon, Danielle and Yvette. Also they were very good at keeping in touch every step ...
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By: Lynn Daw
Aug 26, 2020
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Thank you for the lovely review Maureen, we really appreciate it. Hope you will be very happy in your new home xx ...

“Fantastic team at cross keys estates. Kept me......”

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Aug 25,2020
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Katie'
Aug 25,2020
0 people found
this helpful
Fantastic team at cross keys estates. Kept me informed of all developments in renting a flat with them. Extremely fast process and they gave me no need to worry at all. Everything sorted out within the week to viewing the property to having the landlord ...
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By: Laura Grubb
Aug 27, 2020
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Thank You for the lovely review Katie! We hope you will be very happy in your new home! ...

“Excellent...”

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Aug 24,2020
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Gavin'
Aug 24,2020
0 people found
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I couldn't rate Cross Keys highly enough. Excellent communication throughout our sale and purchase. Would recommend to anyone look for an estate agent!...
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By: Fiona Hardie
Sep 03, 2020
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Hi Gavin, thank you for your lovely review, myself and Jon really appreciate this. We look forward to making your sale and purchase go through as smoothly as possible for you. ...

“Brilliant- couldn't do enough for me and went......”

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Aug 21,2020
Minithumbup
Lynn Daw
Fiona Wetton
By: 'Shelley'
Aug 21,2020
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Brilliant- couldn't do enough for me and went the extra mile. My sale was quite a difficult one but they handled it professionally and contacted my straight away with an updates....
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By: Lynn Daw
Aug 24, 2020
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Thank you for the lovely review Shelley, Fiona and I really appreciate it. wishing you all the best Lynn xx ...

“Property purchase...”

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Aug 19,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Nan'
Aug 19,2020
0 people found
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We have recently had an offer accepted on a property in Plymstock. We had two visits the first with Danielle and the second with Fiona H. On both occasions they arrived promptly and we were greeted very politely. They answered all our questions but if ...
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By: Fiona Hardie
Sep 03, 2020
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Hi Nan, thank you for taking the time to leave a really lovely review. Myself and Danielle really appreciate this. ...

“Danielle was fabulous throughout our purchase......”

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Aug 19,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Emma'
Aug 19,2020
0 people found
this helpful
Danielle was fabulous throughout our purchase. From first viewing to completion, she was personable, professional and totally reliable. Despite the unprecedented times of Covid 19 - her calm, friendly and professional manner put us at ease straight away. Nothing was too much trouble and I knew ...
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By: Fiona Hardie
Sep 03, 2020
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Hi Emma, thank you for such kind words. We wish you all the best. ...

“Excellent Service as always...”

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Aug 17,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Karen'
Aug 17,2020
0 people found
this helpful
As alway the service with Cross Keys Estates Ltd is excellent. We have bought through them and now are renting a property we own through them. Service is second to none, we have been kept informed from the start. Any recommendations / suggestions have been taken ...
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By: Joanne Rees
Aug 18, 2020
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Thank you for your lovely words, we look forward to working with you for years to come. ...

“Friendly, brilliant and efficient service fro......”

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Aug 12,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Kate'
Aug 12,2020
0 people found
this helpful
Friendly, brilliant and efficient service from Laura, Jo, Lynn and Jasmine from Cross Keys. I have been looking for my first flat out of student accommodation and from viewing the flat to application to referencing etc. it has been a smooth and easy process! Laura ...
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By: Laura Grubb
Aug 27, 2020
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Thank You for your lovely review Kate, we hope you will be very happy in your new home! ...

“Very helpful and understanding Lynn was on ev......”

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Aug 10,2020
Minithumbup
Lynn Daw
Katherine Lane
By: 'Mandy'
Aug 10,2020
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Very helpful and understanding Lynn was on every occasion.As my property was a difficult one due to bad conveyance solicitor. Cross keys rented out my flat for many years before sale always 100 per cent service all around with letting staff and Lynn. Lots of ...
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By: Lynn Daw
Aug 12, 2020
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Thank you Mandy, Katherine the team and I really appreciate your feed back. so glad we managed to get this one through for you as it was touch and go at times whether it would proceed to completion through no fault of yours or Crosskeysestates. You can sit back and relax now Best wishes Lynn & Team xxxx ...

“We've been looking to purchase a house in Ply......”

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Aug 07,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Wendy'
Aug 07,2020
0 people found
this helpful
We've been looking to purchase a house in Plymouth and specifically the Stoke area. We registered with many estate agents but found Cross Keys Estates in Mannamead to be very proactive, keeping us updated with existing and any new property opportunities. We had the pleasure ...
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By: Fiona Hardie
Sep 03, 2020
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Hi Wendy, thank you for taking the time to leave such a lovely review. Myself, Danielle and Team are more then happy to assist you when you're ready to start looking again. All the best, and speak soon! :) ...

“It was a wonderful experience with CrossKeys ......”

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Aug 05,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Dr'
Aug 05,2020
0 people found
this helpful
It was a wonderful experience with CrossKeys as a tenant for more than 1 year. They are super quick in response and excellent in service all the time. I really delighted and thankful for their support being provided throughout. I thankful to all members especially Lynne, ...
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By: lynne duncan
Aug 05, 2020
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Hi Sachin. Thank you for such a lovely comment it is really appreciated. From all the lettings team we wish you well in the future. Kind Regards ...

“Fantastic Service! Cross Keys Estates are o......”

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Jul 29,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Alan'
Jul 29,2020
0 people found
this helpful
Fantastic Service! Cross Keys Estates are on the ball !! I will always recommend them above the other estate agents in Plymouth, especially with Fiona Hardie being so proactive and supportive in every step during our property purchase. Also, not forgetting all of the help that ...
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By: Fiona Hardie
Sep 03, 2020
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HI Alan, Thank you so Much for such a kind review. Myself, Jack and team appreciate this :) ...

“First time tenant...”

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Jul 29,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Ronan'
Jul 29,2020
0 people found
this helpful
I went to two open houses hosted by Laura, Jo, Lynne and Jasmine and they were great. All helpful on the phone and very friendly in person. Thank you guys!...
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By: Laura Grubb
Jul 29, 2020
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Good After Ronan, thank you for your lovely review! we hope you will be very happy in your new home. regards, the cross keys lettings team ...

“Fantastic service...”

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Jul 27,2020
Minithumbup
Lynn Daw
Jo Rees
By: 'Paul'
Jul 27,2020
0 people found
this helpful
Fantastic service given by Lynn Dawe in helping push this purchase over the line. Situation wasn't helped due to Covid19 lockdown and the vendors unresponsive and unhelpful solicitors but Lynn kept badgering them throughout. Also thanks to Jo Rees for all her huff and puff ...
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By: Lynn Daw
Jul 27, 2020
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Thank you Paul for your kind comments it really is appreciated. Also for your patience for what turned out to be a long stressful purchase but we got there in the end :-) Best Wishes Lynn & Jo ...

“Thanks for selling my property I found the ex......”

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Jul 25,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Mr'
Jul 25,2020
0 people found
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Thanks for selling my property I found the experience with Crosskeys very professional and would use them again Fiona was a big help for the final viewing and sale many thanks Nigel Stacey...
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“The staff are amazing here. Friendly, switche......”

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Jul 24,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Katie'
Jul 24,2020
0 people found
this helpful
The staff are amazing here. Friendly, switched on and great at their job. Particularly Danielle and Fiona who updated us throughout every step of the way and did their best to make sure our sale went smoothly. I would highly recommend and I will always ...
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“Excellent service and great value....”

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Jul 22,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Martin'
Jul 22,2020
0 people found
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My wife and I have been landlords for 8 years now since we retired. One of our two properties became available to let this month (July 2020). We always chose a tenant find only service and manage the properties ourselves. The agent that we had previously used ...
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By: lynne duncan
Jul 22, 2020
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Hi Martin. Thank you so much for the lovely comment. We really appreciate it. I am sure that the new tenants will be so happy living there. We look forward to working with you in the future. Kind Regards ...

“Brilliant organisation, great communication!...”

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Jul 20,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Daniel'
Jul 20,2020
0 people found
this helpful
Laura and Lynne were great in helping me and my partner find a flat. On the day of the viewing Lynne came across very welcoming and professional even during COVID restrictions. She was great to talk to and made us very comfortable to work with. ...
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By: Laura Grubb
Jul 22, 2020
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Thank You for the lovely review Daniel, so glad you were happy with the service we were able to provide! I hope you that you and charlotte will be very happy in your new home. ...

“Jon Curtis and Fiona Hardie have been incredi......”

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Jul 16,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Lesley'
Jul 16,2020
0 people found
this helpful
Jon Curtis and Fiona Hardie have been incredibly professional and supportive. Due to their professionalism my home sold quickly and smoothly. Their advice And support was amazing. Both were incredibly approachable and friendly and I wouldn’t hesitate to recommend Cross-Keys to friends and family. ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Lesley, thank you so much for your lovely review. Myself and Jon really appreciate this. :) ...

“Organised and helpful!...”

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Jul 16,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Joe'
Jul 16,2020
0 people found
this helpful
Everyone has been extremely helpful and incredibly organised which has really given me sound piece of mind. Staff, especially Lynne, have been friendly, welcoming and knowledgeable. My viewing was great even with COVID restrictions and Lynne has assured me that she will be sourcing a ...
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By: lynne duncan
Jul 16, 2020
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Hi Joe. Thank you so much for the kind words it is really appreciated. I am sure that you will be very happy living there as it in in a lovely part of Plymouth.Kind Regards ...

“Excellent service from a highly reputable bra......”

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Jul 15,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Luke'
Jul 15,2020
0 people found
this helpful
Excellent service from a highly reputable brand! I have been very pleased and impressed by the quality of the service I received from Fiona and Danielle. My home was sold swiftly and with little hassle. I would highly recommend Crosskeys especially as they offered a 50% ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Luke, I'm so happy we assisted in getting such a quick sale for you. Thank you for the lovely review. We really appreciate this. ...

“Can not recommend cross keys enough! First t......”

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Jul 14,2020
Minithumbdown
Laura Grubb
Jo Rees
By: 'Kerrie'
Jul 14,2020
0 people found
this helpful
Can not recommend cross keys enough! First time going into renting and Laura, jo, jasmine and lynn have been more than helpful!! Keeping me updated on every aspect Of the renting process. Thank you for all your work....
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By: Laura Grubb
Jul 14, 2020
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Thank You for the lovely review Kerrie! We hope that you will be very happy in your new home! From Me and all the lettings team. ...

“Best agent in Plymouth...”

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Jul 14,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Andrew'
Jul 14,2020
0 people found
this helpful
Great estate agents and priced much lower than competitors, would not hesitate to use them again. The marketing of my property was absolutely amazingly done and perfectly presented, this generated a huge amount of interest within the first few days of it going on the ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Andrew, where do we start. Thank you for such kind words in you lovely review. We look forward to making the sale go through as quickly and as smoothly as we can for you. Speak soon :) ...

“Crosskeys Estatw agents...”

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Jul 13,2020
Minithumbup
Danielle Gibbons
Fiona Wetton
By: 'Mr'
Jul 13,2020
0 people found
this helpful
We just wanted to leave a quick review to say what a great experience we had with Cross Keys estate agents, they managed to move us mid lock down, if it wasn't for these fantastic bunch of people we would not have our beautiful home ...
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By: Fiona Hardie
Jul 24, 2020
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Hi Lee, The team at cross keys really appreciate this lovely review, thank you! All the best. ...

“Excellent customer service. We have been well......”

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Jul 11,2020
Minithumbup
Lynn Daw
Fiona Hardie
By: 'Alexander'
Jul 11,2020
0 people found
this helpful
Excellent customer service. We have been well supported every step on the way even during the COVID-19 pandemic. Lynn and the team have always been swift to answer our queries and have played their part in making buying our first home as seamless as possible. ...
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By: Lynn Daw
Jul 13, 2020
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Thank you Alexander it has been an absolute pleasure progressing your sale. Wishing you and Josie lots of happy memories in your new home, Best Wishes from Lynn & The Team xx ...
Staff picture Jack Merriott MNAEA MARLA
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Staff picture Jon Curtis MNAEA
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Staff picture Rob Down MNAEA
(254)
Staff picture Craig McMillan Duncan
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Staff picture Danielle Gibbons
(212)
Staff picture Fiona Hardie
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Staff picture Jo Rees
(120)
Staff picture Lynne Duncan
(86)
Staff picture Laura Grubb
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Staff picture Katherine Lane
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Staff picture Lynn Daw
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Staff picture Fiona Wetton
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Staff picture Jackson
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates