Cross Keys Estates
4.9/5, 1183 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £30,800,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 0 183 5 519 5 328 4 35 3
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Jo, Laura, Lynne and Jasmine are excellent te......”

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Nov 17,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Abby'
Nov 17,2020
0 people found
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Jo, Laura, Lynne and Jasmine are excellent team. Special thanks to Laura for patiently answering all my querries and reply even off hours. Very detailed, systematic electronic signatures and well explained . Highly recommended....
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By: Laura Grubb
Nov 25, 2020
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Thank You for your lovely review Abby, we hope you will be very happy in your new home. ...

“Excellent service...”

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Nov 13,2020
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'Stuart'
Nov 13,2020
0 people found
this helpful
Like thank the team at cross keys. Fiona Hardie, Rob, Katherine, Fiona W, Jon, Tom and Lynn for selling of my mum's house . Great communication throughout the sale during the pandemic....
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By: Fiona Hardie
Nov 19, 2020
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Hi Stuart, thank you so much for this lovely review. We all appreciate it. :) ...

“Excellent service...”

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Nov 10,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Emma'
Nov 10,2020
0 people found
this helpful
The experience with Cross Keys has been excellent. They have been extremely helpful and quick with responses and getting everything sorted for our move. All of the staff have been wonderful especially Laura Grubb, Jo, Lynne and Jasmine. Would definitely recommend them to anyone!...
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By: Laura Grubb
Nov 17, 2020
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Thank You so much for your lovely review Emma, we hope you will be very happy in your new home. ...

“Amazing Team!...”

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Nov 08,2020
Minithumbup
Jon Curtis MNAEA
Fiona Wetton
By: 'Sarah'
Nov 08,2020
0 people found
this helpful
I cannot speak highly enough of the service I received from Cross Keys. From start to finish they were extremely professional and friendly and kept me informed at every step along the way. They clearly love what they do and this came across. I seriously ...
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“Really good, kept updated, chased on behalf o......”

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Nov 02,2020
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Collette'
Nov 02,2020
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Really good, kept updated, chased on behalf of the vendors. Would use them for a sale in the future. Always contactable....
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By: Lynn Daw
Nov 02, 2020
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Thank you Collete, we really appreciate you taking the time to give a review. Wishing you all the best in your new home Best wishes Lynn and Danielle :-) ...

“Our family are extremely pleased with the pro......”

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Oct 27,2020
Minithumbup
Lynn Daw
Fiona Hardie
By: 'bryce'
Oct 27,2020
0 people found
this helpful
Our family are extremely pleased with the professional service the team at Cross Keys provided during the challenging sale of our property. They kept us informed throughout the process and without them we don't believe the sale would have completed. We would thoroughly reccomend Cross ...
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By: Lynn Daw
Oct 28, 2020
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Thank you for the kind review Bryce glad it went well for you. Best wishes Lynn, Fiona and the team :-) ...

“Smooth process and helpful at every stage. Cr......”

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Oct 27,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Andrew'
Oct 27,2020
0 people found
this helpful
Smooth process and helpful at every stage. Cross Keys were really helpful throughout the process, keeping us up to date, and making sure everything proceeded smoothly....
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“Brilliant...”

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Oct 23,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Reece'
Oct 23,2020
0 people found
this helpful
Full process was brilliant From start to finish we have had the support we needed Laura followed all COVID restrictions dying the viewing making us both feel safe...
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By: Joanne Rees
Oct 24, 2020
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Many thanks for your kind comments, it is really appreciated. ...

“Letting department...”

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Oct 12,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Alexandra'
Oct 12,2020
0 people found
this helpful
Laura, Jo, Lynne and Jasmine have been very helpful and attentive. They kept me in the loop with every step in the letting process. They've answered all my questions in a calm and professional manner. I highly recommend Cross Keys Estate lettings team....
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By: Joanne Rees
Oct 14, 2020
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Thank you so much for your lovely comments, we really do appreciate you taking the time to leave us a review. ...

“Brilliant, Fast and Friendly....”

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Oct 12,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Scott'
Oct 12,2020
0 people found
this helpful
Cross Keys have been absolutely fantastic from beginning to end, Laura was our first point of contact via email and phone and then met us at the property for the viewing. She was professional, friendly and not at all pushy. The turnaround time between viewing ...
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By: Joanne Rees
Oct 14, 2020
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Thank you for your really lovely comments Scott. We wish you lots of luck and happiness in your new home and look forward to working with you throughout your tenancy. ...

“Friendly and helpful staff...”

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Oct 09,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Julie'
Oct 09,2020
0 people found
this helpful
Friendly and helpful staff. Good at giving feedback promptly. It took a long time to sell the property (unusual property) but they never gave up and worked with us to gain more viewings. Good idea for Jon to produce video tours during lockdown - proactive ...
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“we are so pleased with the way Cross Keys are......”

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Oct 06,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'neil'
Oct 06,2020
0 people found
this helpful
we are so pleased with the way Cross Keys are handling selling our house, We have children with disabilities and Cross Keys have been so accommodating and understanding in our families needs, very conscientious in arranging viewings around us and presenting us with very prompt ...
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“Everyone was a great help and all my question......”

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Oct 02,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Gareth'
Oct 02,2020
0 people found
this helpful
Everyone was a great help and all my questions were answered over email in a matter of minutes. Excellent service....
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By: Lynne
Oct 02, 2020
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Thank you Gareth for a lovely review. Hope that you will be really happy in your new home. Kind Regards ...

“Impeccable!...”

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Sep 29,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Nick'
Sep 29,2020
0 people found
this helpful
Impeccable! In August 2020 I had to relocate with my partner from London due to my job assignment. To be honest I was dreading the whole process, and the stories... you all know the stories about estate agents. And then I come across Cross Keys. Excellent ...
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By: Laura Grubb
Sep 29, 2020
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Thank you for you lovely review Nick, I am really glad we could help and that the move went well. We hope you will be very happy in your new home! ...

“Excellent estate agents. They were amazing se......”

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Sep 28,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Amelia'
Sep 28,2020
0 people found
this helpful
Excellent estate agents. They were amazing selling my late great grandmother’s house in Taunton. Even though the property wasn’t in Plymouth, Jack and Craig supported my family throughout - providing great advice and expertise. The house sold quickly thanks to Cross Keys Estate ...
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“Jack and his team are definitely the best. Y......”

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Sep 28,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Maureen'
Sep 28,2020
0 people found
this helpful
Jack and his team are definitely the best. You cannot fault Cross Keys Plymouth. The service I received from Jack for selling my property was outstanding. The valuation was spot-on, in fact he was able to achieve significantly more, AND ALL WITHIN A WEEK. Jack’...
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“Well done Cross Keys..... our buyer withdrew ......”

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Sep 26,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Kate'
Sep 26,2020
0 people found
this helpful
Well done Cross Keys..... our buyer withdrew the week lockdown started & we were under offer again with 2 weeks of lockdown lifting. Great service with timely updates & friendly, approachable staff. Highly recommended....
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“Cross Keys have been incredibly helpful and e......”

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Sep 16,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Ellen'
Sep 16,2020
0 people found
this helpful
Cross Keys have been incredibly helpful and efficient. From arranging the viewing, to organising paperwork - everything has been completed quickly and the communication from the whole lettings department, including Laura, Jo, Lynne & Jasmine has been brilliant!...
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By: Laura Grubb
Sep 29, 2020
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Hi Ellen, Thank you for your lovely review! We hope you will be very happy in your new home :) ...

“As landlords living abroad, we have found the......”

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Sep 14,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Bex'
Sep 14,2020
0 people found
this helpful
As landlords living abroad, we have found the Cross Keys letting team invaluable in ensuring that our property stays in a good state of repair and that our tenants have a good experience with us as landlords. Getting setup and letting the property out was ...
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By: lynne duncan
Sep 14, 2020
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Thank you both so much for the amazing review . We both really appreciate this. It has been a pleasure dealing with the property and yourselves as landlords. Wishing you both good health. ...

“Very skilled at their craft. On it!...”

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Sep 14,2020
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Thomas'
Sep 14,2020
0 people found
this helpful
Excellent experience with Cross Keys. Very skilled at their craft. Strong at all stages - using technology effectively combined with confident, friendly staff - always available. Great photos and video Jon - it was the Pokemon that clinched it!...
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By: Fiona Hardie
Sep 14, 2020
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Hi Thomas, Thank you for leaving this lovely review. Jon & Danielle really appreciate it. All the Best. ...

“I'm very impressed with the service we have r......”

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Sep 11,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Mrs'
Sep 11,2020
0 people found
this helpful
I'm very impressed with the service we have received from the team at Cross Keys Estates so far. From start to finish they have made the whole process of selling my house as painless as possible, guiding and advising me whenever needed. The communication is ...
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By: Fiona Hardie
Sep 14, 2020
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Hi Gloria, thank you so much this review. I hope that we can make a sale go through as quickly and as smooth as possible for you! Speak soon :) ...

“Views on Tenancy...”

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Sep 11,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Kerry'
Sep 11,2020
0 people found
this helpful
Lynne provides an amazing link between me and the landlord of the property I rent. She is really quick to respond, always cheerful and nothing is too much trouble. As a busy, working tenant I don't always have the ability to make personal calls and ...
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By: lynne duncan
Sep 11, 2020
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Thank you so much for the lovely review it is really appreciated.And thank you for being a lovely tenant. ...

“Brilliant agents....”

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Sep 11,2020
Minithumbup
Lynne Duncan
By: 'Peter'
Sep 11,2020
0 people found
this helpful
Brilliant agents. Efficient, quick to respond, reasonable, knowledgeable, everything you'd want. I had a straightforward tenancy so didn't really need them, but when I did they were very good, the lot of them....
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By: lynne duncan
Sep 11, 2020
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Thank you so much Peter for the lovely reply. You have been a really good tenant. I hope that you will be very happy in your new home. ...

“After having a bad experience previously with......”

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Sep 11,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Emma'
Sep 11,2020
0 people found
this helpful
After having a bad experience previously with another estate agency not disclosing important information to us, we were relieved to have found cross keys and have had nothing but excellent communication and service with them since. We’d like to give a special thank you ...
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By: Laura Grubb
Sep 29, 2020
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Hi Emma, Thank you for you lovely words, i am glad we could help and we hope you will be very happy in your new home :) ...

“Thank you for your excellent personal service......”

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Sep 10,2020
Minithumbup
Danielle Gibbons
Fiona Wetton
By: 'Wendy'
Sep 10,2020
0 people found
this helpful
Thank you for your excellent personal service throughout our sale. A special thank you to Rob, Jon, Fiona, Danielle and Katherine. What a great team!...
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By: Fiona Hardie
Sep 14, 2020
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HI Wendy, Thank you so much for such a kind review. I'm so happy that the sale went through quickly for you. Look forward to speaking with you soon! All the best. ...

“Professional, efficient, polite and friendly.......”

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Sep 09,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Sean'
Sep 09,2020
0 people found
this helpful
Professional, efficient, polite and friendly. I would highly recommend Crosskeys estates to anyone. A big thanks to Laura G, Jo, Lynne and Jasmine....
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By: Laura Grubb
Sep 11, 2020
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Thank You for your lovely review Sean and we hope you will be very happy in your new home! ...

“Fantastic service...”

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Sep 04,2020
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Lily'
Sep 04,2020
0 people found
this helpful
I'm from out of town and don't know the area at all. On the original call, Craig gave me plenty of time and followed up with a list of properties that suited my search, I chose some to view and was taken around by Jack. ...
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“Jo is Our hero!...”

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Sep 04,2020
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'Mrs'
Sep 04,2020
0 people found
this helpful
I just want to give my thanks and appreciation to Jo for helping My family out last night. My Husband came to pick me up from work with our baby but grabbed the wrong keys and locked them out of our house and his car! ...
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By: Joanne Rees
Sep 04, 2020
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Your very welcome. Thank you so much for the lovely comments it is really appreciated. ...

“Friendly, professional, honest and genuine. J......”

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Sep 04,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Bess'
Sep 04,2020
0 people found
this helpful
Friendly, professional, honest and genuine. Jon, Rob and Fiona W and their team dealt with our sale quickly, efficiently and with genuine enthusiasm....
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By: Fiona Hardie
Sep 14, 2020
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Hi Bess, thank you for your lovely review! Myself and Danielle are very Grateful! speak soon :) ...

“Yet another great performance from the crew a......”

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Sep 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Paul'
Sep 03,2020
0 people found
this helpful
Yet another great performance from the crew at Cross Keys Estates. Very quick to respond, friendly and easy to approach. By far our preferred agents. Thank you. Fiona, Danielle, Jon, Rob, Katherine and Fiona K....
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By: Fiona Hardie
Sep 14, 2020
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Hi Paul, thank you so much for your kind words. Myself, Danielle & team really Appreciate this. We look forward to making the purchase go a smoothly as possible for you. ...
Staff picture Jack Merriott MNAEA MARLA
(232)
Staff picture Jon Curtis MNAEA
(176)
Staff picture Rob Down MNAEA
(254)
Staff picture Craig McMillan Duncan
(36)
Staff picture Danielle Gibbons
(211)
Staff picture Fiona Hardie
(124)
Staff picture Jo Rees
(120)
Staff picture Lynne Duncan
(86)
Staff picture Laura Grubb
(76)
Staff picture Katherine Lane
(61)
Staff picture Lynn Daw
(41)
Staff picture Fiona Wetton
(20)
Staff picture Lewis Hawker
(3)
Staff picture Jackson
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates