Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“An excellent team....”

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Jul 30,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Mr Buyer'
Jul 30,2019
0 people found
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An excellent team. They helped me a lot during my property search. They answered my questions quickly and were very knowledgeable....
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By: Katherine Lane
Jul 30, 2019
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Thank you for your kind words :-) ...

“From start to finish, our experience with cro......”

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Jul 30,2019
Minithumbup
Jo Rees
Lynne Duncan
By: 'Erik Trejtnar'
Jul 30,2019
0 people found
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From start to finish, our experience with cross keys has been a five star experience. We bought our house from them just over two years ago and had such a good experience with the sales side that we have now asked them to fully manage ...
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By: Joanne Rees
Jul 30, 2019
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Thank you for your lovely comments, it is very much appreciated. We look forward to working with you for many years to come. ...

“Great service. Friendly, reliable and trustw......”

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Jul 29,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'H Leigh'
Jul 29,2019
0 people found
this helpful
Great service. Friendly, reliable and trustworthy. This is my second time using cross keys; I wouldn't use anyone else. Highly recomended...
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By: Rob
Jul 30, 2019
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Thanks for your comments, fingers crossed for a smooth sale and we appreciate you coming back to us! ...

“Rob came to value my house to put on the mark......”

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Jul 29,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Vikki'
Jul 29,2019
0 people found
this helpful
Rob came to value my house to put on the market. My house wasn't a basic sell as came with complications/restrictions to who I could see it to, so I was concerned it may have trouble selling. Rob managed to find me a buyer ...
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By: Rob
Jul 30, 2019
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Thanks Vikki ...

“letting a flat in Stoke ......”

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Jul 29,2019
Minithumbup
Yvette Beer
Jack Merriott MNAEA MARLA
By: 'Jennifer Pascoe'
Jul 29,2019
0 people found
this helpful
The flat was let and tenant vetted within a week of placing the advertisement. A prompt and thorough service. I was phoned and kept informed of progress...
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“They help me with everything i need it and th......”

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Jul 25,2019
Minithumbup
Lynne Duncan
Yvette Beer
By: 'Corina Elena Marin'
Jul 25,2019
0 people found
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They help me with everything i need it and they were really quick thank you for all you done for us!...
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By: Yvette Beer
Jul 25, 2019
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Thank you Corina, I wish you every happiness in your new home. Thank you for the positive review it was a pleasure helping you. ...

“Extremely happy tenant!...”

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Jul 25,2019
Minithumbup
Lynne Duncan
By: 'Jessica Barker'
Jul 25,2019
0 people found
this helpful
Absolutely lovely customer service from the offset through to the completion of our move in date and there forth. The whole team were extremely helpful at all times, and super speedy with response times. Olivia was exceptionally friendly, helpful and professional throughout the whole process. ...
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By: Olivia
Jul 25, 2019
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Hi Jess, thank you so much for your lovely comments, we hope you and your new little family will be very happy there. ...

“Such a wonderful experience renting a propert......”

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Jul 25,2019
Minithumbup
Jo Rees
By: 'Mark Ellis'
Jul 25,2019
0 people found
this helpful
Such a wonderful experience renting a property via Cross Keys Estates. From arranging the initial viewing with Yvette who answered all my questions during the viewing and is extremely knowledgeable. Jo and Olivia, Carol and lynne for getting the paperwork out to me so quickly ...
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By: Olivia
Jul 25, 2019
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Hi Mark, What a lovely review, it is most appreciated. You have been a pleasure to work with. All the best. ...

“Rob was amazing, produced beautiful photograp......”

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Jul 23,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Helen Soliman'
Jul 23,2019
0 people found
this helpful
Rob was amazing, produced beautiful photographs to highlight each room and completed the whole process in a short time. Every viewing was booked for a convenient time to suit me and I received text prior to each viewing, together with follow up. Kathie was so ...
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By: Katherine Lane
Jul 23, 2019
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Thank you Helen, it was a pleasure to be able to sell your beautiful home & thank you for looking after me in the awful weather! :-) ...

“Thankyou Cross Keys!...”

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Jul 18,2019
Minithumbup
Danielle Gibbons
Rob Down MNAEA
By: 'Stacey'
Jul 18,2019
0 people found
this helpful
Couldn’t thank everyone at Crosskeys enough for the support they gave us, we purchased and sold our property through them and they were amazing with both, from beginning to end. They helped us straight away every time we called up with enquires. Special Thanks ...
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By: Danielle Gibbons
Jul 30, 2019
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Thank you so much Stacey for your lovely comments, it really does mean a lot! x ...

“Plymouth's Number 1...”

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Jul 18,2019
Minithumbup
Fiona Hardie
By: 'Luke Satchell'
Jul 18,2019
0 people found
this helpful
What a fantastic team! From the very first phone call I knew I had made the right choice as Philip explained the process and arranged a meeting very quickly. The viewings were handled respectfully and with consideration for my busy personal life. My interaction with ...
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By: Phillip Piper
Jul 18, 2019
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Hi Luke and Nancy, Thank you for your kind words and i hope that when you are in a position to do what you want to do we will be here to help and again give you the service required to make the move successful. ...

“With special thanks to Danielle and Fiona for......”

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Jul 15,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Stephen Williams'
Jul 15,2019
0 people found
this helpful
With special thanks to Danielle and Fiona fora very smooth and successful completion and have gone beyond my expectations many thanks to Crosskeys Estate Agents...
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By: Fiona Hardie
Jul 30, 2019
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Thank you so much, for your lovely review. All of us at cross keys, hope you enjoy your new home & all the best. ...

“I am very grateful to Danielle Gibbons for ......”

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Jul 11,2019
Minithumbup
Danielle Gibbons
By: 'Michael Plant'
Jul 11,2019
0 people found
this helpful
I am very grateful to Danielle Gibbons for proactively marketing and selling a property which was proving difficult to sell. In particular Danielle dealt very positively with all the viewings and interested parties, secured a buyer and drove the deal. At all stages she kept ...
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By: Danielle Gibbons
Jul 30, 2019
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Thank you for your positive comments Mike. We will look forward to working with you again in the future! Kind regards, Danielle ...

“Excellent customer service and communication.......”

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Jul 04,2019
Minithumbup
Danielle Gibbons
By: 'Darren Jinks'
Jul 04,2019
0 people found
this helpful
Excellent customer service and communication. I wasn’t bombarded with telephone calls or felt pushed into anything unlike other estate agents in the area. Will definitely recommend and would use them again....
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By: Danielle Gibbons
Jul 22, 2019
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Thank you so much for your kind review Darren! Wishing you and your family all the best in your lovely new home. ...

“If like us you have a house to sell in Stoke ......”

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Jul 03,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Susan Wallace'
Jul 03,2019
0 people found
this helpful
If like us you have a house to sell in Stoke or the surrounding area, then you won't do better than to use Cross Keys as your agent. An independent firm, their market knowledge and customer database proved invaluable. Their focused marketing and attention to ...
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By: Rob
Jul 31, 2019
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Thanks Susan, so pleased everything went so well and thanks again for your comments ...

“From Valuation to Sale...”

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Jul 01,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Tim Locke'
Jul 01,2019
1 people found
this helpful
Cross Keys did an amazing job from 'valuation to sale' with our property. Nothing was too much trouble for the team. oustanding service highly recommended Cross Keys are at the top of their game...
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By: Danielle Gibbons
Jul 22, 2019
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Thank you for your kind review Mr Locke. ...

“As first time buyers with little experience o......”

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Jun 29,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Lauren Flower'
Jun 29,2019
0 people found
this helpful
As first time buyers with little experience or knowledge, Katherine immediately put us at ease with a friendly and professional house viewing. Nothing has been too much trouble for Katherine and Rob throughout the whole process, answering any questions we had! Communication has been great ...
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By: Katherine Lane
Jul 01, 2019
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Thank you for your lovely comment Lauren! It's been a pleasure helping you find your dream home :-) ! ...

“Knowledgeable & Professional...”

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Jun 29,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Jim Hewlings'
Jun 29,2019
0 people found
this helpful
From arranging the first viewing right through to completion, Danielle at Cross Keys was always on hand with much needed advice and guidance. In all our dealings with her, she was professional and very knowledgeable about each step along the way to finally getting the ...
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By: Danielle Gibbons
Jul 01, 2019
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Thank you so much for your kind review Jim! ...

“Amazing customer service, went above and beyo......”

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Jun 27,2019
Minithumbup
Fiona Hardie
By: 'Sharon Olney'
Jun 27,2019
0 people found
this helpful
Amazing customer service, went above and beyond for us, kept in contact at every stage and even called us out of business hours on top of staying late to view property. Can 100% recommend this estate agents...
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By: Phillip Piper
Jun 27, 2019
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Thank you Sharon for your kind words If there is anything we can help you with in the future you know exactly where we are. good luck in your new home ...

“I have been really impressed by the professio......”

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Jun 27,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sarah Millman'
Jun 27,2019
0 people found
this helpful
I have been really impressed by the professionalism of all the staff at Cross Keys throughout the sales process. I would like to thank Danielle, Fiona and Phil for all their hard work and support. I wouldn't hesitate to recommend....
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By: Danielle Gibbons
Jul 09, 2019
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Thank you for your kind review! ox ...

“Danielle, Phil and Fiona have offered a frien......”

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Jun 27,2019
Minithumbup
Danielle Gibbons
By: 'Graham Wood'
Jun 27,2019
0 people found
this helpful
Danielle, Phil and Fiona have offered a friendly, professional and efficient service. The communication has been excellent throughout the process and I'm really pleased with the results- I would highly recommend to all....
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By: Phillip Piper
Jun 27, 2019
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Thank you for your kind comment graham. If ever you need help with anything else we would love the opportunity to help. Kind regards Phil and the team. ...

“Brilliant service by Rob and all at Cross Key......”

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Jun 27,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Melinda Groves'
Jun 27,2019
0 people found
this helpful
Brilliant service by Rob and all at Cross Keys for both buying and selling. I would recommend them above all others...
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“Rob from Cross Keys is without a doubt, the b......”

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Jun 27,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'STEVE VICKERS'
Jun 27,2019
0 people found
this helpful
Rob from Cross Keys is without a doubt, the best estate agent we have used. We regularly buy properties but have found him, and all of the other staff at Cross Keys to be the most knowledgeable and helpful out of all of the estate ...
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“Olivia was very helpful with making the proce......”

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Jun 27,2019
Minithumbup
Lynne Duncan
By: 'Claire Cribbett'
Jun 27,2019
0 people found
this helpful
Olivia was very helpful with making the process easy. All references went through very quick. Would highly recommend using cross keys. When viewing the property we had a warm welcome from Lynne, and made sure the property was ours that day. She was a fantastic ...
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By: Lynne Duncan
Jun 28, 2019
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Thank you so much Claire for a really lovely comment. Hope that you will be very happy in your new home. ...

“Good customer service...”

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Jun 18,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Kathryn dillon'
Jun 18,2019
0 people found
this helpful
I was very happy with the customer service offered by Danielle at Cross Keys. She was very professional and was great at keeping me appraised of the progress of my purchase....
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By: Danielle Gibbons
Jul 09, 2019
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Thank you for taking your time to write us a review Kathryn! I hope that you have settled into your new home nicely! :) ...

“Excellent Service...”

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Jun 14,2019
Minithumbup
Danielle Gibbons
By: 'Chris S.'
Jun 14,2019
0 people found
this helpful
Being shown around my "future" new property by Danielle was a very relaxing experience, sharing a joke or two as we moved from room to room, it was more like viewing the property with a relative than an Estate Agent, but she knew her business ...
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Comment on agent fees
N/A
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By: Danielle Gibbons
Jun 14, 2019
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Hi Chris, thank you so much for taking your time in writing such a kind review! We all wish you all the best in your lovely new home. We will look forward to seeing some photographs after the changes are made :) ...

“Very easy process...”

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Jun 09,2019
Minithumbup
Lynne Duncan
By: '1st time estate agent renter'
Jun 09,2019
0 people found
this helpful
Moved into a lovely flat in st budeaux can't fault the service. It was so easy from beginning to end and now I'm all settled thanks to the team. Couple of great ladies made things so easy for me. Thanks....
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Comment on agent fees
I don't know what agents fees are normally so could not compare.
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By: lynne duncan
Jun 10, 2019
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Thank you so much for your comments. Hope that you will be really happy in your new home. ...

“Excellent service...”

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Jun 08,2019
Minithumbup
Fiona Hardie
By: 'Rachel1986'
Jun 08,2019
0 people found
this helpful
In my experience with using this estate agents, i have found them to be very helpful, efficient, and hard working. The staff are excellent, I have dealt with/spoken to many of the people who work here and they are all dedicated to getting results. ...
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Comment on agent fees
Reasonable
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By: Fiona Hardie
Jun 11, 2019
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Thank you Rachel, We look forward to helping you. ...

“Great people, great service!...”

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Jun 08,2019
Minithumbup
Lynne Duncan
By: 'Julie'
Jun 08,2019
0 people found
this helpful
We have just moved in to a beautiful rented property through Cross Keys Estates and i cannot fault the service they have provided. All round, they are an excellent agency and have been very kind, friendly and welcoming. Lynne and Olivia have mainly dealt with ...
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Comment on agent fees
Agency fees were as expected.
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By: Olivia
Jun 08, 2019
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Thank you for such lovely words Julie, We wish you all the best in your beautiful new home.x ...

“Highly recommend....”

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Jun 01,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Charlie s'
Jun 01,2019
0 people found
this helpful
We have just purchased a property through Cross Keys Estates, highly recommend, professional and friendly, nothing is a problem, no matter how many silly questions i asked! Our sale went through very smoothly....
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By: Katherine Lane
Jun 11, 2019
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Thank you for your lovely review Charlotte. Hope you're settling in well! X ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates