Cross Keys Estates
4.9/5, 1046 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 134 4 479 5 294 4 33 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Mannamead review...”

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Dec 19,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Matthew Robinson-Welsh'
Dec 19,2019
0 people found
this helpful
Everyone in the Mannamead office have been very helpful throughout the process. I have absolutely no complaints and would definitely look to use them for any future properties....
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By: Fiona Hardie
Dec 19, 2019
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Thank you for your lovely Review Matt, we hope you Enjoy your new home & we're always here to help you in the future :) ...

“As a first time going to rent a property, Cro......”

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Dec 18,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Joel Hodges'
Dec 18,2019
0 people found
this helpful
As a first time going to rent a property, Cross Keys have provided an excellent service from the first email to handing over the keys. Through the whole process I've been kept in the loop with great support from all of the team, even down ...
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By: Laura Grubb
Dec 30, 2019
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Thank You for your lovely review. We hope you will be very happy in your new home. ...

“Sale of Flat in Plymouth...”

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Dec 09,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Keith Granger'
Dec 09,2019
0 people found
this helpful
Crosskeys have provided an excellent and professional service. Their staff have at all times been reliable and efficient. They have very good follow up systems in place Fiona Hardie in particular was superb....
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By: Fiona Hardie
Dec 19, 2019
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Hi Keith, Thank you ever so much for a great review! Hopefully we can get your second property sold! :) ...

“Excellent service from start to finish Good ......”

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Dec 06,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Nicholas Doddridge'
Dec 06,2019
0 people found
this helpful
Excellent service from start to finish Good communication from Daniella ,always on hand to answer any questions . Achieved full asking price...
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By: Fiona Hardie
Dec 19, 2019
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Hi Nicholas, Thank you for spending the time to leave such a lovely review! We really do appreciate it. :) ...

“Great experience...”

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Dec 04,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Jasmine Grant'
Dec 04,2019
0 people found
this helpful
Excellent experience, nothing seemed to much trouble and always happy to answer any questions or queries I had. All information given was clear and all very friendly!...
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By: lynne duncan
Dec 05, 2019
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Thank you Jasmine for a lovely comment. Hope that you will be very happy in your new home ...

“I have been really impressed with everyone at......”

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Dec 01,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Chris Worsey'
Dec 01,2019
0 people found
this helpful
I have been really impressed with everyone at Crosskeys, particularly with Danielle, who worked very hard supporting my purchaser and enabling the sale to get through to completion. She was the main person who was able to act as a link between the solicitors and ...
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By: Danielle Gibbons
Dec 09, 2019
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Hi Chris, thank you so much for your kind review! Kind regards, Danielle ...

“Big thank you to Rob for the very professiona......”

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Nov 30,2019
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Donna'
Nov 30,2019
0 people found
this helpful
Big thank you to Rob for the very professional photos and also Katherine, Daniel and Lynn for all their hard work in managing to sell our property in less than a week! Great friendly service, highly recommend....
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“I bought my first home through cross keys, on......”

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Nov 30,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Matt Giddens'
Nov 30,2019
0 people found
this helpful
I bought my first home through cross keys, on the viewing I dealt with Rob who was very informative and helpful, since then I have spoken to each of the team Katherine and lynn have helped on the sales and solicitors side and dan was ...
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“Brilliant from start to finish....”

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Nov 25,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Garry Snashall'
Nov 25,2019
0 people found
this helpful
We were recommened Cross Keys by our Neighbour and we are so glad we listened. The whole team from start to finish have been amazing. Professional, polite and forthcoming, we honestly couldn't be happier. Everything about the service from marketing to follow ups has been ...
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By: Fiona Hardie
Nov 25, 2019
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Thank you for such a lovely review! Myself and team really appreciate this. :) ...

“They both were very helpful and easy to deal ......”

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Nov 22,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Kieran Cadman'
Nov 22,2019
0 people found
this helpful
They both were very helpful and easy to deal with answering any questions I had all throughout the process of buying the house, thanks....
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By: Fiona Hardie
Nov 25, 2019
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Thank you Kieran for the lovely review. Enjoy your new home :) ...

“Property investment...”

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Nov 21,2019
Minithumbdown
Lynn Daw
Danielle Gibbons
By: 'Paul Hazzard'
Nov 21,2019
0 people found
this helpful
I have been looking for Investment properties to purchase and I have found the help and support from Cross Keys Estates extremely useful. In particular I'd like to thank Danielle Gibbons for researching properties and to Lyn Daw for her patience, understanding and good humour ...
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“Got a great Tennent in for me. An easy and Pr......”

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Nov 20,2019
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Tim Tyrrell'
Nov 20,2019
0 people found
this helpful
Got a great Tennent in for me. An easy and Proffesional process the whole way through. Thank you Cross keys....
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By: Fiona Hardie
Nov 20, 2019
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Thank you Tim for your kind review! Myself & Team appreciate it. ...

“Fantastic service. I am really happy with my ......”

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Nov 20,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Victoria Waldron'
Nov 20,2019
0 people found
this helpful
Fantastic service. I am really happy with my purchase from Cross Keys. Danielle provided an excellent service, she was approachable and professional throughout. Nothing was too difficult and Danielle really helped move my purchase along by requesting documents from the sellers and helping my solicitors. ...
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By: Fiona Hardie
Nov 25, 2019
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Thank you Victoria, for your lovely review. ...

“Excellent service. All staff very approachabl......”

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Nov 18,2019
Minithumbup
Rob Down MNAEA
By: 'Paul Mann'
Nov 18,2019
0 people found
this helpful
Excellent service. All staff very approachable and knowledgeable. Five years ago they dealt with my father's purchase of his house and the sale of his previous one. They did a great job dealing with a 90 year old so there was only one Agency to turn ...
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“Thank You Cross Keys Estates (Mannamead)...”

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Nov 15,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Marie-Ange'
Nov 15,2019
0 people found
this helpful
Thank You Cross Keys Estates (Mannamead Office) !!! From start to finish you have been wonderful. A particularly big thank you to LAURA who despite the few bumps in the road, managed to resolve and guide us through the process superbly. Every phone call, email and ...
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By: Laura Grubb
Nov 15, 2019
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Thank You Marie for your kind words, we hope you will be very happy in your new home! ...

“absentee owner...”

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Nov 08,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Julia faircloth'
Nov 08,2019
1 people found
this helpful
Can’t praise them enough every one at cross keys are helpful Efficient and great communicators , very happy with there patients with me as forgetful person. Thank you Crosskeys...
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“Superb service from start to finish. Our prop......”

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Nov 08,2019
Minithumbup
Lynne Duncan
By: 'Karen Dunford'
Nov 08,2019
0 people found
this helpful
Superb service from start to finish. Our property had some work to be done and this was arranged swiftly by Lynne. The house was marketed quickly and is about to be let. As we now live in another county, the fully managed service has taken ...
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By: lynne duncan
Nov 09, 2019
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Thank you for such a lovely comment. I have really enjoyed dealing with this. ...

“Jo, Laura and the entire team at Cross Key Es......”

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Nov 08,2019
Minithumbup
Jo Rees
Laura Grubb
By: 'Mark Gallagher'
Nov 08,2019
0 people found
this helpful
Jo, Laura and the entire team at Cross Key Estates have been awesome with our family from the get go. If either me or my wife had any worry’s they were always there for help and advice. Thank you for your patience, communication and ...
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By: Jo Rees
Nov 11, 2019
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Thank you so much for your kind comments, we all appreciate it :-) ...

“We could not have asked for more. Everyone at......”

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Nov 06,2019
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Nicky Metcalfe'
Nov 06,2019
0 people found
this helpful
We could not have asked for more. Everyone at Cross Keys were fabulous from the first visit to finally collecting the keys. Danielle was amazingly patient especially as we were novices to the process having been in our house for 20 years! The speed of response ...
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By: Fiona Hardie
Nov 25, 2019
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Thank you for such a lovely review. Enjoy your new home :) ...

“Easy to talk to and gave genuine advice :)...”

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Nov 05,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Gabriella'
Nov 05,2019
0 people found
this helpful
We have recently made an offer that has been accepted after viewing the property with Katherine. Katherine was very easy to talk to and gave genuine advice about our steps about buying a property as we are first time buyers. We are really happy with ...
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By: Katherine Lane
Nov 07, 2019
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Thank you very much Gabriella :-) ...

“Friendly service...”

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Nov 03,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Gina Airey'
Nov 03,2019
0 people found
this helpful
Marketed promptly and targeted prospective vendors shown around thoroughly by agents. Very friendly and helpful communications throughout from Fiona and Danielle. Thanks, Gina Airey....
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By: Fiona Hardie
Nov 20, 2019
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Thanks for your lovely words Gina. Myself & Danielle really appreciate your review. ...

“This is the second time I have used Cross Key......”

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Oct 31,2019
Minithumbup
Jack Merriott MNAEA MARLA
Katherine Lane
By: 'Karen Gilbert'
Oct 31,2019
0 people found
this helpful
This is the second time I have used Cross Keys and I couldn’t be happier. Would highly recommend to anyone looking for an estate agent who cares about their customers whether buying or selling. Very pleased....
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By: Jack
Nov 01, 2019
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It was my pleasure as always. Glad it all worked out well. xx ...

“Recently purchased a property needing a lot o......”

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Oct 31,2019
Minithumbup
Katherine Lane
By: 'Victoria E'
Oct 31,2019
0 people found
this helpful
Recently purchased a property needing a lot of work through Cross Keys, they were very helpful throughout a difficult sale and even after helping with local tradesmen. Highly recommended...
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By: Daniel
Nov 01, 2019
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Thank you Victoria for the review :) Enjoy your new home. ...

“Very professional team Laura and Lynne are v......”

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Oct 28,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Peter Bartha'
Oct 28,2019
0 people found
this helpful
Very professional team Laura and Lynne are very friendly helpful patients really helped sorted out some issues in a very professional manner my move go as smoothly as possible thank you so much for We are happy tenants I would definitely use Cross Keys again ...
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By: Laura Grubb
Oct 28, 2019
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Thank You Peter for your kind words. We hope you will be very happy in your new home. ...

“A great help...”

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Oct 28,2019
Minithumbup
Laura Grubb
Yvette Beer
By: 'Helen Perry'
Oct 28,2019
0 people found
this helpful
All the ladies we have dealt with, Lynne, Carol, Jo, Laura and Yvette, have been an amazing help with our move to Plymouth and checking we have been ok and understood the paperwork!...
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By: Yvette Beer
Nov 08, 2019
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Thank you Helen, it's been an absolute pleasure to support you both into your new home, I hope the transition has been smooth. ...

“Rob really understood me as an investor...”

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Oct 21,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Ian'
Oct 21,2019
0 people found
this helpful
Rob really understood me as an investor and could see what I was looking to achieve. He gave me good pointers about minimally staging the property to extract maximum value. The guide price/range approach worked really well and the branch managed to get us ...
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By: Rob
Nov 01, 2019
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Thanks Ian, hope we can do much more business together in the future. ...

“Very friendly...”

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Oct 19,2019
Minithumbup
Lynn Daw
Jack Merriott MNAEA MARLA
By: 'Mr Paul Stevens'
Oct 19,2019
0 people found
this helpful
Very friendly and made us feel comfortable on viewings. Have been able to contact them when needed and email communication has been dealt with swiftly. Thank you Lynn, we wouldn't hesitate to recommend Cross Keys...
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By: Lynn Daw
Oct 22, 2019
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Thank you Paul. Lovely meeting both of you. Hope you will be very happy in your new home. ...

“Danielle was brilliant throughout my whole ex......”

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Oct 19,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Abi Psaras'
Oct 19,2019
0 people found
this helpful
Danielle was brilliant throughout my whole experience, very helpful and patient. She really helped my move go as smoothly as possible and communication was very good. I would definitely use cross keys again in the future!!...
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By: Danielle Gibbons
Oct 23, 2019
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Thank you so much for the kind review Abi! Wishing you all the very best for the future in your lovely new home! :) ox ...

“Danielle was absolutely amazing throughout - ......”

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Oct 15,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Teresa Chalcroft'
Oct 15,2019
0 people found
this helpful
Danielle was absolutely amazing throughout - always going above and beyond.... Also so genuinely friendly. She really pushed the 2 sets of solicitors at the end to get the purchase through and came up with creative ways to help the process along. I can't recommend Danielle ...
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By: Danielle Gibbons
Oct 23, 2019
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Thank you for the lovely review Teresa! I hope that you are settling in nicely in your new home! x ...

“Great service...”

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Oct 14,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Katie'
Oct 14,2019
0 people found
this helpful
Always provide a super friendly service and have looked after my properties really well. I've let my properties with Cross Keys for a number of years now and intend to continue for many more....
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By: lynne duncan
Oct 14, 2019
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Thank you Katie for such a lovely comment. Lovely to know you are happy with the service that we provide. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates