Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA
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“Top of the pops...”

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Sep 26,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Naj'
Sep 26,2019
0 people found
this helpful
From start to finish I would like to say a “Colossal” thank you to the Stoke Crosskeys team, they were very helpful throughout the purchase of our new home. Great customer service, callbacks when promised, chasing venders when promised and overall doing what they say ...
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By: Daniel
Sep 26, 2019
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Hello Naj, I am glad we could help you through the purchase. It was a pleasure and we are so happy for you and your family in your new home! ...

“Had a pretty poor experience with Cross Keys.......”

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Sep 25,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Sam'
Sep 25,2019
0 people found
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Had a pretty poor experience with Cross Keys. Fiona and Danielle have been very pleasant throughout but the level of service could have been better. After multiple issues with my Rightmove ad over the past 4 weeks I had a call from one of the directors ...
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By: Jack
Sep 30, 2019
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We were simply trying to make things easier for you as it was obvious that even with being a premium listing which is not part of your contract there was nothing that we could have done to keep you happy. As previously stated, we wish you luck with trying to sell your house with another agent. ...

“Excellent agency- would highly recommend! Rea......”

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Sep 21,2019
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'sofia beale'
Sep 21,2019
0 people found
this helpful
Excellent agency- would highly recommend! Really organised, helpful and friendly agents who made us feel welcome and reassured, we have found a flat we love. If you are looking for a proactive and caring agency go to Cross Keys!...
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By: lynne duncan
Sep 23, 2019
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Thank you sofia for a lovely comment. Hope that you will be really happy in your new home. ...

“What a great team!...”

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Sep 20,2019
Minithumbup
Katherine Lane
Lynn Daw
By: 'Lauren Lewis'
Sep 20,2019
0 people found
this helpful
What a lovely team!! Not a bad word to say! Thankyou so much to the Stoke team who made buying a house feel much less stressful and complicated than I thought it would be, especially Kathryn! Couldn’t of helped me more, very happy customer ...
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By: Katherine Lane
Sep 20, 2019
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Thank you so much Lauren, congratulations & i hope you both settle well in your lovely new home! :-) ...

“Cross Keys have been amazing from start to en......”

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Sep 14,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Shelby natkaniec'
Sep 14,2019
0 people found
this helpful
Cross Keys have been amazing from start to end. They are welcoming and friendly and make sure you have all the answers you need. We have dealt with Danielle and Fiona at the Plymouth branch and would 100% recommend them. This is the first property we ...
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By: Fiona Hardie
Oct 08, 2019
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Thank you so much Shelby. Your review means a lot to myself and team. I hope you enjoy your new home. ...

“Professional, friendly service!...”

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Sep 13,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Avril Barton'
Sep 13,2019
0 people found
this helpful
I chose Cross Keys because they are a local firm who really know the market in Plymouth. Their professionalism was excellent throughout the whole process. I felt the whole team had my interests at heart. Special thanks to Danielle Gibbons who always had time to ...
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By: Danielle Gibbons
Oct 08, 2019
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Hi Avril! Thank you so much for your kind review. It was a pleasure selling your lovely property. Wishing you all the best on your new venture. ...

“amazing people to work with, everyone I dealt......”

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Sep 13,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Rachel1986'
Sep 13,2019
0 people found
this helpful
amazing people to work with, everyone I dealt with and even people who helped behind the scenes were fab. if ever I needed and estate agents again in the future I wont hesitate to go back to cross keys, so professional and efficient. Jack, Fiona, ...
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By: Fiona Hardie
Oct 08, 2019
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Hi Rachel, Thank you for your review, myself and team appreciate this. We are more then happy to assist yourself & Family with any further moves. Enjoy. ...

“All of the staff were fantastic! It was a hug......”

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Sep 13,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Philip McDonnell'
Sep 13,2019
0 people found
this helpful
All of the staff were fantastic! It was a huge comfort not being close to my property myself to have the Cross Keys team close at hand. They were incredibly helpful and so quick from the point of initial contact right through to completion....
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By: Katherine Lane
Sep 16, 2019
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Thank you for the lovely review Phil, it was a pleasure working with you & thank you for choosing us! All the best! :-) ...

“Cross keys genuinely made my sale easier and ......”

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Sep 11,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Lindsey Parker'
Sep 11,2019
0 people found
this helpful
Cross keys genuinely made my sale easier and less stressful for me throughout and in the face of some serious errors committed by my conveyancer. I received prompt and clear responses at all times and was supported during problem solving. When my conveyancer made serious ...
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By: Fiona Hardie
Sep 12, 2019
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Thank you so much Lindsey, for your kind review, we are delighted that you are pleased with the service Cross Keys provided for you, to make the process as smooth as possible. I would like to wish you and you all the best. ...

“Really good service from the beginning. Profe......”

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Sep 11,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Jen'
Sep 11,2019
0 people found
this helpful
Really good service from the beginning. Professional and informative when viewing the property and not pushy. After having a bad experience with another estate agents who let another party gazump me on an accepted offer I was very pleased with the friendly and efficient service ...
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By: Danielle Gibbons
Sep 12, 2019
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Thank you so much for your kind review, we really appreciate it! Wishing you all the best in your lovely new home! :) ...

“Thanks to you all at Cross Keys lettings for ......”

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Sep 06,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Mr and Mrs G'
Sep 06,2019
0 people found
this helpful
Thanks to you all at Cross Keys lettings for help in finding excellent tenants for our property.Your care and attention to detail is much appreciated and highly recommended to others....
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By: lynne duncan
Sep 06, 2019
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Thank you so much for the lovely comment. The lettings team really appreciate it. ...

“When initially meeting Laura Grubb we were im......”

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Sep 03,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Samuel Richards'
Sep 03,2019
0 people found
this helpful
When initially meeting Laura Grubb we were impressed with her friendly and professional demeanour. While completing our paperwork on move in day Lynne Duncan was clear and concise with our contracts and details of the property. I would recommend Cross Keys as an agency that ...
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By: lynne duncan
Sep 03, 2019
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Thank you Samuel for the lovely review. Hope that you will be very happy in your new home. ...

“Cross keys review...”

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Sep 03,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'James Girow'
Sep 03,2019
0 people found
this helpful
At first we were really happy with Cross Keys. All staff seemed keen and attentive. My only downside is, if you want to get hold of anyone, you need to call as I rarely had replies to emails. Besides that, the service was really good ...
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“Matt & Nikki...”

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Aug 31,2019
Minithumbup
Rob Down MNAEA
Lynn Daw
By: 'Matthew Cooper'
Aug 31,2019
0 people found
this helpful
Massive thank you to Lynn, Rob, Kathryn & Dan for helping me through a very difficult sale. Me and my partner was buying through cross keys and my sale fell through, although I was selling with another agent Rob managed to find me a new buyer ...
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“I have been extremely pleased with Daniel's ......”

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Aug 30,2019
Minithumbdown
Daniel Moore
Katherine Lane
By: 'L. Rose'
Aug 30,2019
1 people found
this helpful
I have been extremely pleased with Daniel's help. He has been courteous and at the same time, not intruded when I needed to think things through....
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By: Daniel
Aug 30, 2019
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Thank you for the lovely comments it was a pleasure dealing with you. ...

“Lynne and Laura made life so very easy for us......”

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Aug 30,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'John Woolven'
Aug 30,2019
0 people found
this helpful
Lynne and Laura made life so very easy for us. We have dealt with many estate agents over the years and I believe we have found the perfect one. After a technical hiccup the team bounced back and managed to get our moving in date ...
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By: lynne duncan
Sep 02, 2019
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Thank you for such a lovely review john it is very much appreciated. Hope you settle in well and are very happy in your new home. ...

“First time buyer...”

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Aug 28,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Tom Walton'
Aug 28,2019
0 people found
this helpful
As a first time buyer, I was incredibly nervous about the whole purchasing procedure. Thankfully I was in the more than capable hands of Danielle and Fiona, who not only proved to be very knowledgeable, were also very patient and understanding working around my very ...
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By: Danielle Gibbons
Sep 05, 2019
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Hi Tom, thank you so much for your kind review! Wishing you all the best in your new home. ...

“Outstanding service...”

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Aug 27,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Sam Jackman'
Aug 27,2019
0 people found
this helpful
The process was very smooth, we met a lady called Yvette (I think that's the spelling) who guided us through each room answering all questions we had. We decided to take the property on the spot so we made our way to the agents where ...
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By: lynne duncan
Aug 27, 2019
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Thank you Sam for a lovely review. Hope your move-in goes well and that you will both be very happy there. ...

“My first experience with renting and i would ......”

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Aug 24,2019
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Sam Penfold'
Aug 24,2019
0 people found
this helpful
My first experience with renting and i would definitely recommend Cross Keys. Lynne the agent who showed me round the property was extremely helpful and went out of her way to help me secure the property. The office agent Olivia was also very helpful in ...
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By: lynne duncan
Aug 27, 2019
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Thank you Sam for a lovely review. It was a pleasure helping you. Hope that you have settled in well and will be very happy there. ...

“Sold two houses with Cross keys now and would......”

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Aug 13,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Andrew Syms'
Aug 13,2019
0 people found
this helpful
Sold two houses with Cross keys now and would not hesitate to use them again. They are my go to estate agents in Plymouth....
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By: Danielle Gibbons
Sep 05, 2019
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Thank you for your kind review Andrew, we really appreciate it! ...

“Can't fault the service from all at the Stoke......”

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Aug 12,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Sam Simpson'
Aug 12,2019
0 people found
this helpful
Can't fault the service from all at the Stoke office. Katherine looked after us well and really cared about us buying our first home. Nothing was too much trouble. Cheers for making it special....
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By: Katherine Lane
Aug 12, 2019
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Thank you so much Sam! I hope you are both settling into your new home well :-) ...

“Helpful and accomadating when other agents were not!...”

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Aug 06,2019
Minithumbup
Lynne Duncan
Yvette Beer
By: 'Harry Evans'
Aug 06,2019
0 people found
this helpful
Cross Keys Estates were incredibly helpful and accomadating. Planning a move from North yorkshire is stressful and difficult to manage, but Cross Keys estates looked after me, kept me up to date and incredibly helpful where other estate agents were not. Thoroughly reccomend the fantastic ...
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By: lynne duncan
Aug 06, 2019
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Thank you for a lovely comment Harry. Hope the move went well and that you will be happy there. ...

“Highly recommended....”

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Aug 05,2019
Minithumbup
Fiona Hardie
By: 'Jim Brown'
Aug 05,2019
0 people found
this helpful
Have been on the market for about a week now with Cross keys. So far been very helpful and have advertised my flat with much more detail than the previous agent. So far am very happy with the service I've received....
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By: Fiona Hardie
Aug 09, 2019
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Thank you for your lovely review Jim! ...

“Had a very good service throughout from this ......”

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Aug 04,2019
Minithumbup
Danielle Gibbons
By: 'Louise Howe'
Aug 04,2019
0 people found
this helpful
Had a very good service throughout from this agency. My main contact Phil,, in the beginning was very knowledgeable about the local area and spent lots of time going through my options, even if it was the right time to sell my particular property, and ...
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By: Danielle Gibbons
Sep 05, 2019
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Thank you for your kind review Louise, we really appreciate it. ...

“Excellent Service...”

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Aug 04,2019
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'Andrew Hardingham'
Aug 04,2019
0 people found
this helpful
Efficient and helpful service. Many thanks to Jack and the team for listing, marketing and letting our appartment in the Barbican area of Plymouth. Excellent service...
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By: Lynne Duncan
Aug 05, 2019
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Thank you for a lovely comment Andrew. ...

“If we move again, it will be with Cross Keys...”

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Aug 02,2019
Minithumbup
Danielle Gibbons
By: 'john swaffield'
Aug 02,2019
0 people found
this helpful
Cross Keys were our buyers' estate agents but the service we received made it feel like they were working for us. Danielle always had time to deal with our questions and the responses were very prompt. It was always easy to get hold of Danielle, ...
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By: Danielle Gibbons
Sep 05, 2019
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Hi John, thank you so much for your kind review. Wishing you and Tanya all the best in your lovely new home! ...

“High Praise for a High Class Customer Experience....”

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Aug 02,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Ian Putt'
Aug 02,2019
0 people found
this helpful
I have nothing but praise for the team at Cross Keys who sold my property within 3 weeks of listing. Jack gave sound advice as I decided what Estate Agent to list with and Rob and Katherine were superb throughout the many viewings that they lined ...
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“I found Cross Keys to be very honest and they......”

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Aug 01,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Penny Thomas'
Aug 01,2019
0 people found
this helpful
I found Cross Keys to be very honest and they gave me great advice on how to present my property. Rob took excellent pictures of my property which made my property look really good in the photographs....
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“Excellent agents who are genuinely knowledgea......”

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Aug 01,2019
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Kelly Tomas'
Aug 01,2019
0 people found
this helpful
Excellent agents who are genuinely knowledgeable, with friendly and informative staff who respond to enquiries promptly (yes promptly) this is generally unheard of within the estate agency profession in Plymouth. Fantastic manner and proactive approach - a great office of agents. We will be renting ...
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By: Fiona Hardie
Aug 02, 2019
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Thank you so much for your lovely review Kelly. This means a lot to us.We look forward to making your Sale go as smoothly as possible. ...

“Thank you for your hard work, thank you for y......”

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Jul 31,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Aaron baker'
Jul 31,2019
0 people found
this helpful
Thank you for your hard work, thank you for your patients with me and thank you for helping me but my first house! Honestly so happy with the service I've had since day one (that's a long time ago lol) and would like to thank ...
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By: Katherine Lane
Jul 31, 2019
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You're more than welcome Aaron, we are all so pleased it's worked out well. Thank you so much for your lovely comment! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates