Cross Keys Estates
4.9/5, 1183 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £30,800,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 0 183 5 519 5 329 4 35 3
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA
Images & Videos

“Our experience with Cross Keys Estates has been good....”

Share on :
Jan 30,2021
Minithumbup
Jo Rees
Lynne Duncan
By: 'Peter - Plymouth'
Jan 30,2021
0 people found
this helpful
Our experience with Cross Keys Estates has been very positive. We have dealt mainly with Jo and Lynn. They are friendly and helpful. As tenants Cross Keys Estates have provided peace of mind with the good relationship they have built up with both us and ...
read full review
Was this helpful? Yes
By: Joanne Rees
Feb 01, 2021
View all comments (1)
Thank you for your lovely comments, we really do appreciate it. ...

“I bought my first house with Cross Keys Estat......”

Share on :
Jan 29,2021
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'claudia'
Jan 29,2021
0 people found
this helpful
I bought my first house with Cross Keys Estates and their support has been amazing! I can't thank the whole team enough...Fiona Hardie was only at the end of the phone and always ready to answer my questions! Fiona, Danielle , Rob, Katherine & Fiona W, ...
read full review
Was this helpful? Yes
By: Fiona Hardie
Jan 30, 2021
View all comments (2)
Hi Claudia, thank you for such a lovely review. Myself and team really appreciate this. we wish you all the best & hope you're enjoying your new home. x ...

“Maintenance team exceptionally brilliant...”

Share on :
Jan 28,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Susan'
Jan 28,2021
0 people found
this helpful
We rent a property managed by Crosskeys and any maintenance issues we have had have been addressed quickly. Lynne Duncan is very good and understanding and the manamead branch is by far the best estate agency iv ever had to deal with renting a property....
read full review
Was this helpful? Yes
By: lynne duncan
Jan 28, 2021
View all comments (1)
Thank you Susan for such a lovely review. It is really appreciated. I'm happy that you have settled in and happy in the property. ...

“Incredibly professional and efficient! Nothin......”

Share on :
Jan 28,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Ellen'
Jan 28,2021
0 people found
this helpful
Incredibly professional and efficient! Nothing was too much trouble and Laura made the moving in process very stress free and seamless....
read full review
Was this helpful? Yes
By: Laura
Jan 28, 2021
View all comments (1)
Thank You for the lovely review Ellen, it is much appreciated. We hope everything works out in the apartment and that Adam will be very happy there. ...

“Well, they've done it again! The best estate ......”

Share on :
Jan 28,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Alice'
Jan 28,2021
0 people found
this helpful
Well, they've done it again! The best estate agents i have EVER dealt with. Jo and Lynne have been professional, efficient and friendly. They made the whole process of renting a property easy and enjoyable. Would highly recommend. Thank you again!...
read full review
Comment on agent fees
Fantastic fees
Was this helpful? Yes
By: Joanne Rees
Jan 28, 2021
View all comments (1)
Thank you so much Alice, we are really pleased to have you back as our tenant. ...

“From the start rob valued our house with a ve......”

Share on :
Jan 25,2021
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Tom'
Jan 25,2021
0 people found
this helpful
From the start rob valued our house with a very professional, honest and friendly manner. From then on all the staff were very helpful and approachable.. both fiona's were knowledgeable and always helped out with any questions we had.. lynn was exceptionally hard working and ...
read full review
Was this helpful? Yes
By: fiona Hardie
Jan 30, 2021
View all comments (2)
Hi Thomas. Thank you for such a lovely review. We are so happy that we could assist in your sale. Speak soon :) ...

“Danielle was excellent throughout the whole p......”

Share on :
Jan 25,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Vic Barton'
Jan 25,2021
0 people found
this helpful
Danielle was excellent throughout the whole process. Great customer service and always promptly replying to queries by email or phone. Easily the best experience I’ve had when purchasing a property and will now always look to deal with her and Cross keys....
read full review
Was this helpful? Yes
By: Fiona Hardie
Jan 30, 2021
View all comments (2)
Hi Vic. Thank you for you kind words. We wish you all the best. x ...

“Lynne & Jo have been very helpful whilst goin......”

Share on :
Jan 23,2021
Minithumbup
Lynne Duncan
Jo Rees
By: 'Harleigh'
Jan 23,2021
0 people found
this helpful
Lynne & Jo have been very helpful whilst going through the process of letting a property to me. They've given a lot of information on the letting, full inventory and the process has been smooth and easy. Very happy with the service given by all the ...
read full review
Was this helpful? Yes
By: lynne duncan
Jan 25, 2021
View all comments (1)
Thank you for the lovely comment Harleigh as it is really appreciated. Hope that you are happy in your new home. ...

“Lovely and friendly My self and my partner h......”

Share on :
Jan 21,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Annabel'
Jan 21,2021
0 people found
this helpful
Lovely and friendly My self and my partner have recently rented a property through cross keys and found that every person we talked to was amazing, friendly and had all the information we need! The property is also amazing!!...
read full review
Was this helpful? Yes
By: Jo Rees
Jan 22, 2021
View all comments (1)
Thank you so much for your lovely review. It is a beautiful property and I am sure you will love living there. ...

“Worth every one of their 5 Stars...”

Share on :
Jan 15,2021
Minithumbup
Jack Merriott MNAEA MARLA
Jo Rees
By: 'Sue'
Jan 15,2021
0 people found
this helpful
We found ourselves in the position of having to let our Parents house, we had absolutely no previous knowledge of letting and were concerned the process was going to be very daunting. The best decision we made was choosing Cross Keys to act as our ...
read full review
Was this helpful? Yes
By: Jack
Jan 16, 2021
View all comments (1)
It is a pleasure for us to act as your agent. Thank you for such a nice review x ...

“Excellent service!...”

Share on :
Jan 15,2021
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Jennie'
Jan 15,2021
0 people found
this helpful
Working with Cross Keys on the purchase of my first home was great. I worked mostly with Danielle who showed me around the house and was my main contact throughout. If I ever come to sell to property on, I would consider using Cross Keys ...
read full review
Was this helpful? Yes
By: Fiona Hardie
Jan 30, 2021
View all comments (1)
Hi Jennie, On behalf of Danielle & Jack we just wanted to say thank you for such kinds words. We really appreciate your review. All the best. ...

“I have been a tenant with CrossKeys for 2 yea......”

Share on :
Jan 15,2021
Minithumbup
Jack Merriott MNAEA MARLA
Laura Grubb
By: 'Naz'
Jan 15,2021
0 people found
this helpful
I have been a tenant with CrossKeys for 2 years, the lettings team have provided an efficient and friendly service throughout my tenancy. Any maintenance enquiries have been dealt with quickly and since I work from home preferences around rental inspections have been accommodated. I have ...
read full review
Was this helpful? Yes
By: Joanne Rees
Jan 25, 2021
View all comments (1)
It has been a pleasure working with you, thank you for your lovely review. ...

“Excellent, professional service and flexibili......”

Share on :
Jan 13,2021
Minithumbup
Jo Rees
Rob Down MNAEA
By: 'Simon'
Jan 13,2021
0 people found
this helpful
Excellent, professional service and flexibility. Would definitely look to use Cross Keys again to buy and also for selling properties in the area. All staff have been helpful, courteous and very efficient....
read full review
Was this helpful? Yes
By: Joanne Rees
Jan 15, 2021
View all comments (1)
Thank you taking the time to leave this lovely review, it is really appreciated and it was a pleasure to meet you and your family. ...

“Could not recommend Cross & Keys highly enoug......”

Share on :
Jan 07,2021
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Nikki'
Jan 07,2021
0 people found
this helpful
Could not recommend Cross & Keys highly enough, actually wish we had them on both sides of our transactions. Fiona Hardie and the rest of the team including Danielle, Rob, Fiona, Katherine, Jon, Tom and Lynn made everything from start to finish with our purchase run ...
read full review
Was this helpful? Yes
By: Fiona Hardie
Jan 30, 2021
View all comments (1)
Hi Nikki, thank you so much for such a lovely review. Enjoy your new home :) ...

“Professional, kind and quick service...”

Share on :
Dec 15,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Paul'
Dec 15,2020
1 people found
this helpful
I haven't rented a property in 10 years, I was nervous and anxious that it be handled smoothly and professionally and luckily it seems this property is being managed by one of the best! From start to finish the service has been excellent, they have automated ...
read full review
Was this helpful? Yes
By: Jo Rees
Jan 22, 2021
View all comments (1)
Thank you for this lovely review. ...

“THANK YOU SO MUCH - i put this in capitals be......”

Share on :
Dec 09,2020
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'chris'
Dec 09,2020
0 people found
this helpful
THANK YOU SO MUCH - i put this in capitals because i am so grateful for the ladies i had to deal with at Crosskeys. Lynne/Jo/Laura your polite and helpful manor on the phone makes dealing with you so easy. I approached several ...
read full review
Was this helpful? Yes
By: Jo Rees
Dec 09, 2020
View all comments (1)
Hi Chris, thank you so much for your lovely comments. It is really appreciated, we wish you a Merry Christmas also. ...

“The viewing and process after was great and e......”

Share on :
Dec 08,2020
Minithumbup
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'Izabelle'
Dec 08,2020
0 people found
this helpful
The viewing and process after was great and efficient! Good service from lynne and made letting my first flat a little less scary! Appreciated and excited to move in....
read full review
Was this helpful? Yes
By: lynne duncan
Dec 08, 2020
View all comments (1)
Thank You Izabelle for the lovely review it is really appreciated. I am sure that you will be really happy in the property. Kind Regards ...

“Friendly and professional company. Special Th......”

Share on :
Dec 05,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Jacqui'
Dec 05,2020
0 people found
this helpful
Friendly and professional company. Special Thank you to Jack and Jo for their extremely fast response. Thank you also to Laura, Lynne & Jasmine. I highly recommend Cross keys and would certainly use again....
read full review
Was this helpful? Yes
By: Laura Grubb
Dec 07, 2020
View all comments (1)
Thank You for your lovely review Jacqui, we hope you will be very happy in your new home! All the best, the lettings team ...

“Two very good experiences...”

Share on :
Dec 01,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Ian'
Dec 01,2020
0 people found
this helpful
I have used Cross Keys to find my last two rental properties and have had very good experiences both times. All paperwork has been completed quickly and accurately and both properties have been exactly as described. My recent viewing with Lynne was easy to arrange ...
read full review
Was this helpful? Yes
By: lynne duncan
Dec 01, 2020
View all comments (1)
Hi Ian. Thank you for the lovely comment in which you left Jo and myself. It was a pleasure showing you around the property and hope that you will be very happy in your new home. Kind Regards, Lynne and Jo ...

“Great Team, Always very friendly. Kept us ver......”

Share on :
Dec 01,2020
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Vicktor'
Dec 01,2020
0 people found
this helpful
Great Team, Always very friendly. Kept us very informed and couldn't be happier with how they handled the whole process....
read full review
Was this helpful? Yes
By: Lynn Daw
Dec 02, 2020
View all comments (1)
Thank you for you kind comments Vicktor. We hope you will be very happy in your new home. Best wishes Lynn & The Team :-) ...

“Exceptional service from all the staff in the......”

Share on :
Nov 26,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Sandra'
Nov 26,2020
0 people found
this helpful
Exceptional service from all the staff in the Lettings Office. There is always time for them to deal with you, courteously and efficiently. I cannot praise them too highly, this is the agent to go to every time....
read full review
Was this helpful? Yes
By: lynne duncan
Dec 01, 2020
View all comments (1)
Hi Sandra. Thank you for the lovely comment in which you gave for the lettings team. We all hope that you will be very happy in your new home. Kind Regards ...

“Very helpful in every aspect of moving in and......”

Share on :
Nov 25,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Jason'
Nov 25,2020
0 people found
this helpful
Very helpful in every aspect of moving in and moving out I would recommend this office to anyone that was looking for a property...
read full review
Was this helpful? Yes
By: Joanne Rees
Nov 25, 2020
View all comments (1)
Thank you for so much for lovely comments. We wish you lots of luck in your new home. ...

“Return Engagement...”

Share on :
Nov 20,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'David'
Nov 20,2020
0 people found
this helpful
An apartment that I once lived in and loved became available, so I rang the office on a Saturday morning. I received a call back early that afternoon, and within 48 hours my tenancy was confirmed and the process got underway. Throught the process, Laura, Jo, ...
read full review
Was this helpful? Yes
By: Laura Grubb
Nov 20, 2020
View all comments (1)
Thank You David for your lovely review, we hope you are settling in well to your new home and that you will be very happy there. All the best, the lettings team ...

“Very attentive and friendly. Would highly rec......”

Share on :
Nov 19,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Jessica'
Nov 19,2020
0 people found
this helpful
Very attentive and friendly. Would highly recommend. All the staff made the process of buying our new home easy and stress free....
read full review
Was this helpful? Yes
By: Fiona Hardie
Nov 19, 2020
View all comments (1)
Hi Jessica, thank you such a lovely review. we wish you all the best in your new property! Enjoy! :) ...

“Friendly, very helpful staff. Professional se......”

Share on :
Nov 19,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'PaulaM'
Nov 19,2020
0 people found
this helpful
Friendly, very helpful staff. Professional service provided. Readily available and all staff able to assist even if main person unavailable at the time of contact....
read full review
Was this helpful? Yes

“The service from cross keys from valuation with jack and ......”

Share on :
Nov 19,2020
Minithumbup
Danielle Gibbons
Lynn Daw
By: 'Gordon'
Nov 19,2020
0 people found
this helpful
The service from cross keys from valuation with jack and photos and video from Rob the same day the service has been second to none. Danielle was outstanding throughout with talking through offers received and liaising with for all the viewings. We were always sharply ...
read full review
Comment on agent fees
A very competitive fee
Was this helpful? Yes
By: Lynn Daw
Nov 25, 2020
View all comments (1)
Thank you so much for your lovely comments . We wish you all the best in your new home :-) ...

“I dealt with the purchase on behalf of my son......”

Share on :
Nov 19,2020
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Pam'
Nov 19,2020
0 people found
this helpful
I dealt with the purchase on behalf of my son who was away. From start to finish I can't fault the Cross Keys team. Danielle was great when I viewed the house with my sons daughter. She was extremely understanding of the need for my ...
read full review
Was this helpful? Yes
By: Lynn Daw
Nov 25, 2020
View all comments (1)
Thank you Pam for the lovely review. We wish you all the best :-) ...

“Crosskeys were great...”

Share on :
Nov 18,2020
Minithumbup
Rob Down MNAEA
Fiona Hardie
By: 'Emily'
Nov 18,2020
0 people found
this helpful
Crosskeys were great with selling our property. They were proactive in getting a quick sale, and in dealing with any issues that arose in the course of the transaction. We would highly recommend....
read full review
Was this helpful? Yes
By: Fiona Hardie
Nov 19, 2020
View all comments (1)
Hi Emily. Thank you for kind words. We wish you all the best in your new property. :) ...

“Can’t say enough, the team are so helpful! Ma......”

Share on :
Nov 18,2020
Minithumbup
Fiona Hardie
Katherine Lane
By: 'Beth'
Nov 18,2020
0 people found
this helpful
Can’t say enough, the team are so helpful! Made sure my purchase went through as smooth as possible, super effective and great communicators...
read full review
Was this helpful? Yes
By: Fiona Hardie
Nov 19, 2020
View all comments (1)
Hi Beth, Thank you for such a lovely review. We hope you're settling in nicely & we wish you all the best. :) ...

“Excellent service from the Estate Agents, esp......”

Share on :
Nov 18,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Del'
Nov 18,2020
0 people found
this helpful
Excellent service from the Estate Agents, especially during a difficult year. Would definitely use them again. Danielle was helpful throughout and I would recommend them....
read full review
Was this helpful? Yes
By: Fiona Hardie
Nov 19, 2020
View all comments (1)
Hi Del, Thank you so much for your kind review. We are so happy we could assist you. All the best. ...
Staff picture Jack Merriott MNAEA MARLA
(232)
Staff picture Jon Curtis MNAEA
(176)
Staff picture Rob Down MNAEA
(254)
Staff picture Craig McMillan Duncan
(36)
Staff picture Danielle Gibbons
(212)
Staff picture Fiona Hardie
(124)
Staff picture Jo Rees
(120)
Staff picture Lynne Duncan
(86)
Staff picture Laura Grubb
(76)
Staff picture Katherine Lane
(61)
Staff picture Lynn Daw
(42)
Staff picture Fiona Wetton
(20)
Staff picture Lewis Hawker
(3)
Staff picture Jackson
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

As Seen On

Get in touch with

Cross Keys Estates