Cross Keys Estates
4.9/5, 1046 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 134 4 479 5 294 4 33 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Very professional kind and helpful , would u......”

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Feb 28,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sue Watson'
Feb 28,2020
0 people found
this helpful
Very professional kind and helpful , would use these agents again if need , kept us updated with things and very patient with my financial matters...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your review Sue! It is really appreciated! ...

“Sold after four weeks with Cross Keys...”

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Feb 25,2020
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Sarah Garde'
Feb 25,2020
0 people found
this helpful
I had been using an agent for 4 months without selling my property to then speak to a friend who had sold hers within a week by Rob Down at Cross Keys. After 4 weeks of the property being for sale with Cross Keys I have finally ...
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By: Fiona Hardie
Jun 12, 2020
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Hi Sarah, thanks for your kind words, we are happy that we was the agent that managed to secure a sale so quickly. Thanks again :) ...

“Excellent experience using Cross Keys Stoke o......”

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Feb 25,2020
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Laura Bergerman'
Feb 25,2020
0 people found
this helpful
Excellent experience using Cross Keys Stoke office. Property sold in less than a week and the team made it a stress free process. Excellent communication throughout, they kept me informed at every stage. All staff members were very helpful, professional and even went the extra ...
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By: Fiona Hardie
Jun 12, 2020
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Hi Laura, Thanks for such a lovely review, Rob & Katherine really appreciate this & wish you all the best. ...

“I would just like to thank Danielle and all t......”

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Feb 24,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Samantha Bell'
Feb 24,2020
0 people found
this helpful
I would just like to thank Danielle and all the team in helping with our move! Danielle and Fiona were always so patient and friendly even after the 10th phonecall of the day..... We love our new House and cannot wait to start making it ...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your lovely review! Wishing you and your family all the best in your new home! :) ...

“Fantastic local Estate Agent...”

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Feb 21,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Harley Unwin'
Feb 21,2020
0 people found
this helpful
The team at Cross Keys gave us excellent advice on how to prepare our property for sale. The photos are so important and the ones they took were brilliant; I’m sure that’s the reason we had so much interest in such a quick ...
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By: Danielle Gibbons
Mar 05, 2020
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Thank for your kind comments Harley, we're glad to hear you are happy with our services! ...

“Amazing Team...”

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Feb 20,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Wetton
By: 'Natasha Martin'
Feb 20,2020
1 people found
this helpful
I have nothing but praise for cross keys mannamead. Fiona and jack went above and beyond to ensure our house got the interest it deserved. Nothing was too much trouble and Fiona Hardie, Yvette and Danielle were always at the end of the phone if ...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your kind review Natasha! :) ...

“Staff who go above and beyond...”

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Feb 11,2020
Minithumbup
Lynne Duncan
Jo Rees
By: 'Ashleigh davies'
Feb 11,2020
0 people found
this helpful
First time moving from a council property (flat) to a 3 bedroom house. Everything they did was amazing and always went above and beyond to help me and my family. 100% recommended them and all there lovely staff...
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By: lynne duncan
Feb 11, 2020
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Thank you Ashleigh for such a lovely comment. I hope that you and the family will be very happy there. ...

“I have dealt with many estate agents in my ti......”

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Feb 10,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Alice Dunne'
Feb 10,2020
0 people found
this helpful
I have dealt with many estate agents in my time and I have to say this was far the best experience I have had. Lynne and Laura were fantastic; both very helpful, friendly and professional....
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By: Laura Grubb
Feb 10, 2020
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Thankyou for the lovely review Alice and we hope that you will be very happy in your new home! ...

“As a first time tenant, working with the Cros......”

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Feb 10,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Luke Coffey'
Feb 10,2020
0 people found
this helpful
As a first time tenant, working with the Cross Keys lettings team was a pleasure. Laura, Jo, Carol and Lynne were polite, friendly and professional from the start. The team went out of there way on a few occasions to accomodate my short time frame, ...
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By: Laura Grubb
Feb 11, 2020
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Thankyou Luke for your kind words. We hope you will be very happy in your new home! ...

“Rental process...”

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Feb 08,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Emma Matthews'
Feb 08,2020
0 people found
this helpful
Cross Keys Estates have been very helpful throughout the whole process, from the minute we placed a holding fee down to getting a confirmation email confirming our rental! Laura especially has been super helpful, constantly keeping us updated on everything....
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By: lynne duncan
Feb 10, 2020
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Thank you Emma for a lovely review. We hope that you will be very happy in your new home. ...

“Quick and hassle free...”

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Jan 31,2020
Minithumbup
Lynn Daw
By: 'Rob Thompson'
Jan 31,2020
0 people found
this helpful
Having just completed on my property, I can happily give an excellent review to the agents that have dealt on my behalf. They are Jack Merriot, Craig Duncan, Rob Downs, Lynn Daw and Daniel Moore. They have all gone above and beyond. It has been ...
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By: Daniel
Jan 31, 2020
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Thank you Rob for your comments. We wish you all the best for the future. ...

“From the moment we viewed Laura Grubb she mad......”

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Jan 30,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Louise Peet'
Jan 30,2020
0 people found
this helpful
From the moment we viewed Laura Grubb she made us feel at home the whole process from start to finish was easy and went we went to go pick up the keys and sign the tenancy Lynne Duncan was amazing, she helped us understand every ...
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By: lynne duncan
Jan 30, 2020
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Thank you so much Louise, that is a such a lovely review. It was a pleasure meeting you both and hope that you will be very happy in your new home. ...

“Not your typical agent......”

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Jan 30,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Ryan O'
Jan 30,2020
0 people found
this helpful
I received a warm and very professional service from Danielle at Cross Keys who genuinely knew her stuff about the properties on sale; Danielle’s proactive approach ensured we found the perfect property in a short time and thankful to Jack we were able to ...
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By: Danielle Gibbons
Jan 30, 2020
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Hi Ryan, thank you so much for your kind review! ...

“Cross Keys Estates have provided an excellent......”

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Jan 29,2020
Minithumbup
Lynn Daw
By: 'Norma Hurst'
Jan 29,2020
0 people found
this helpful
Cross Keys Estates have provided an excellent service especially as this has been conducted whilst I am in Brittany. Daniel has been especially helpful on the internet and the telephone and I am pleased that he has been my estate agent . I wish him great ...
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By: Daniel
Jan 29, 2020
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Thank you Norma for your kind words. It has been a pleasure dealing with you. ...

“Felt disrespected by 1 of the owners...”

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Jan 23,2020
Minithumbdown
By: 'Ian McGregor'
Jan 23,2020
0 people found
this helpful
Went with Crosskeys because of previous experience of being shown a property, with Jack, and having been to school with Craig. After deciding to sell through them my experience of Jack changed. Our experience was that he showed us no respect and it wasn't one ...
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By: Jack Merriott
Jan 30, 2020
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Thank you for you review Ian. I am sure it will come as no surprise that we disagree with pretty much all of it's content. I am sorry that the offer that we had for you from a proceedable buyer was not, in your opinion, suitable due to the fact that you thought they where timewasters. I can assure you they were in fact credible and eager to purchase your property. Due to the fact that you would not let them review the house meant that we had indeed reached the end of the road and for that reason ...

“Simply the best!...”

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Jan 22,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Jon Curtis'
Jan 22,2020
0 people found
this helpful
Cross Keys have always been my agent of choice and once again they have been amazing. My mother and I decided to sell our property in Plympton as due to a career change mum needed somewhere with less maintenance and I immediately called Jack who ...
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By: Fiona Hardie
Jan 30, 2020
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Hi Jon, Thank you for such a lovely review, the team at Cross Keys really appreciate this. We looking forward to assisting you on the sale of your property : ) ...

“I would like to publicly express my thanks to......”

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Jan 20,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Caroline Stroud'
Jan 20,2020
0 people found
this helpful
I would like to publicly express my thanks to all of the staff at Crosskeys who have just helped me sell my property. Throughout the process they have been patient, courteous and professional. The marketing advice they gave was spot on, my property was advertised ...
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By: Fiona Hardie
Jan 30, 2020
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Hi Caroline, Thank you for such a kind review. Thank you for choosing Cross Keys to sell your property. All the best. ...

“I found the staff at Cross Keys Estate Agents......”

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Jan 17,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'David Hunter'
Jan 17,2020
0 people found
this helpful
I found the staff at Cross Keys Estate Agents to be very professional and helpful from my initial inquiry through to the sale. The service was excellent and I was kept up to date regards appointments and feed back on each viewing. I would highly ...
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By: Fiona Hardie
Jan 30, 2020
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Hi David, Thank you for leaving us such a lovely review. ...

“Brilliant...”

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Jan 17,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Thomas Edwards'
Jan 17,2020
0 people found
this helpful
We were welcomed very warmly and got talked through everything we needed to know with ease. Very nice people and an easy move....
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By: lynne duncan
Jan 20, 2020
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Thank you Thomas for the review it was kind of you. I hope that you will be very happy in your new home. ...

“Great Service from Mannamead....”

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Jan 16,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Melody James'
Jan 16,2020
0 people found
this helpful
Friendly and efficient service. Quick response to my queries and turn around on my offer. Extremely helpful in all respects....
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By: Fiona Hardie
Jan 16, 2020
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Hi Melody, Thank you for such a lovely review, the team really appreciate this. We look forward to helping you through your sale. ...

“Cross Keys have delivered first class service......”

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Jan 16,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Keith Granger'
Jan 16,2020
0 people found
this helpful
Cross Keys have delivered first class service. They are very professional in their negotiations and deal with all matters promptly. I have no hesitation in recommending them them as a team and in particular Dannielle and Fiona Hardie...
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By: Fiona Hardie
Jan 30, 2020
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Hi Keith, thanks Again for a lovely review. we really appreciate it. : ) ...

“Recommended...”

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Jan 16,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Lauren Todd'
Jan 16,2020
0 people found
this helpful
The buying process with Cross Keys was good. Fiona, Fiona and Danielle were very friendly, helpful and patient. They were easy to contact and always answered my questions or addressed and concerns I had quickly. Thanks for your help....
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By: Fiona Hardie
Jan 30, 2020
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Hi Lauren, thank you for a lovely review. We wish you all the best in your new home. ...

“Excellent Service, Very professional motivate......”

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Jan 15,2020
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Stephen Nilsson'
Jan 15,2020
0 people found
this helpful
Excellent Service, Very professional motivated sales team. All questions answered and good advice given. I will recommend this office to any of my colleagues who intend to buy / sell their property....
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By: Katherine Lane
Jan 16, 2020
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Thank you so much for your kind words Stephen! ...

“All 3 agents that I have dealt with have been......”

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Jan 15,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Shelley Fowell'
Jan 15,2020
0 people found
this helpful
All 3 agents that I have dealt with have been professional, helpful and explained all processes fully. My property sold within 2 weeks of being on with Cross Keys after 9 months with a previous agent. Walking into the agent felt welcoming and not intimidating like some other ...
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By: Fiona Hardie
Jan 16, 2020
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Thank you shelley for such a lovely review, i look forward to helping you through out this sale. :) ...

“My husband and I are new at letting a propert......”

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Jan 03,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Adrian and Sally Burr'
Jan 03,2020
0 people found
this helpful
My husband and I are new at letting a property. We received a recommendation from a colleague and made contact with Jack and his Lettings team. We have received great support from Jo, Carol, Lynne and Laura who have helped and advised us in getting ...
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By: Joanne Rees
Jan 08, 2020
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Thank you for your lovely comments from all of us, we look forward to working with you. ...

“I couldn't recommend Cross keys Estates enoug......”

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Dec 31,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Mick'
Dec 31,2019
0 people found
this helpful
I couldn't recommend Cross keys Estates enough, i have dealt with both Fiona & Danielle from the Mannamead office, and would highly recommend....
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“Excellent and amazing service from all of the lettings team...”

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Dec 29,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Vasco Botelho'
Dec 29,2019
0 people found
this helpful
Excellent and amazing service from all of the lettings team: Laura, Jo, Carol, Lynne and Yvette. Simply fantastic. During all the process I was kept up to date with every bit of information and everyone in the team was always very professional and friendly. I ...
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By: Laura Grubb
Dec 30, 2019
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Thank You for your lovely review Vasco. We hope you will be very happy in your new home :) ...

“Highly recommended...”

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Dec 23,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Rosanagh'
Dec 23,2019
0 people found
this helpful
Big thank you to the Crosskeys sales team, especially Rob, for their professional service and help selling my property. Highly recommended....
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By: Katherine Lane
Dec 23, 2019
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Thank you Rosanagh, we hope you have a lovely Christmas & A happy new year! Thank you for choosing Cross Keys! ...

“Excellent service...”

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Dec 23,2019
Minithumbup
Katherine Lane
By: 'Nicola Tomblin'
Dec 23,2019
0 people found
this helpful
Excellent service throughout the purchase of our property. All the staff are friendly and helpful and able to answer any questions...
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By: Katherine Lane
Dec 23, 2019
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Thank you very much Nicola, we wish you the best of luck in your new home & hope you have a lovely Christmas! ...

“Absolutely amazing service from all of the le......”

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Dec 23,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Ciaran Olford'
Dec 23,2019
0 people found
this helpful
Absolutely amazing service from all of the lettings team; Laura, Jo, Carol and Lynne. Kept me up to date with every bit of information throughout the process. Would highly recommend them to anyone! Thank you again....
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By: Laura Grubb
Dec 30, 2019
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Thank You for your lovely review Ciaran. We hope you will be very happy in your new home :) ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates