Cross Keys Estates
4.9/5, 973 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 454 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
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“My husband and I contacted Cross Keys to put our ......”

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Sep 24,2012
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Mrs Gears'
Sep 24,2012
1 people found
this helpful
My husband and I contacted Cross Keys to put our house on the market, we had previously had other agents round to value the property but none compare to the visit we had from Jack. He conducted a thorough tour of the house asking relevant ...
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By: Craig Duncan
Sep 24, 2012
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Thank you very much for the positive feedback and absolutely lovely words, we all appreciate them enormously! ...

“When I decided to sell my property, I asked several ......”

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Aug 27,2012
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Gwenn Yvinec'
Aug 27,2012
0 people found
this helpful
When I decided to sell my property, I asked several agents to come around to give me a valuation. I have to say that I was genuinely disappointed by some of them who hardly looked around the place and whose manners were far from what ...
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By: Craig Duncan
Aug 28, 2012
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Thanks ever so much for your comprehensive and positive feedback. It shows that things seem to be working and that an indenpendent agency cares much more than any corporate ever could! Thanks again, from The Cross Keys Crew ...

“I would never have thought that selling a house could ......”

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Aug 24,2012
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Bob & Jill Bellerby'
Aug 24,2012
1 people found
this helpful
I would never have thought that selling a house could be so hard,also very stressful. After trying to sell the house through various other Estate Agents, I asked Cross Keys if they would be interested in giving us a honest valuation ( no sales pitch) ...
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By: Craig Duncan
Aug 28, 2012
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The sale of your property was long and protracted and stressful for all parties involved (but mostly you!) We are so glad that it finally went through to completion and you are now where you want to be! Thank you so much for your kinds words! ...

“Through recommendation I contacted Cross Keys. I expected a good ......”

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Aug 20,2012
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Mr NJ Carpenter'
Aug 20,2012
0 people found
this helpful
Through recommendation I contacted Cross Keys. I expected a good service, but was blown away by the expertise and customer care shown from the management through to the office staff. Jack helped me greatly with his knowledge of the local property market and attention to ...
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By: Craig Duncan
Aug 21, 2012
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Great to hear you have had a positive experience. Thank you for your kinds comments Mr C! ...

“I will always recommend Cross Keys. I had used another ......”

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Aug 16,2012
Minithumbup
By: 'Nicki'
Aug 16,2012
0 people found
this helpful
I will always recommend Cross Keys. I had used another agent for over 6 months and when I put it in the hands of Cross Keys the property was sold within 2 months. Excellent service. Each member of staff knows their job and excels in executing it. ...
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By: Craig the director
Aug 17, 2012
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Humble thanks from all at Cross Keys Nicki x ...

“I found Jack, Bev, and Craig to be very helpful ......”

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Aug 15,2012
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Mrs C M Warner'
Aug 15,2012
1 people found
this helpful
I found Jack, Bev, and Craig to be very helpful in the sale of my property which was not easy and took a while to achieve. They were always polite and patient and Jack in particular was constructive in his views on my property and ...
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By: Craig Duncan
Aug 16, 2012
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Thank you very much for leaving your feedback about our service. Jack, Bev, Rob and myself would like to wish you well in your new house! ...

“Totally professional in every way. Always went the extra mile ......”

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Aug 15,2012
Minithumbup
By: 'Kim Stapleton'
Aug 15,2012
1 people found
this helpful
Totally professional in every way. Always went the extra mile to make sure I was completely happy. Came back on a number of occasions to get the right photos for the web site. Not many corporates would have bothered to do this. I know from ...
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By: Craig Duncan
Aug 16, 2012
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A big thank you for your kinds words! ...

“Very good service Bev kept us informed as best she ......”

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Aug 14,2012
Minithumbup
By: 'Brian'
Aug 14,2012
0 people found
this helpful
Very good service Bev kept us informed as best she could about any problems before they became major....
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“Jack Merriott from Cross Keys Estate, Stoke,Plymouth visited my ......”

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Aug 14,2012
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Mr & Mrs D Ackland'
Aug 14,2012
1 people found
this helpful
Jack Merriott from Cross Keys Estate, Stoke,Plymouth visited my home, he took excellent photos of my property.I was given an honest and reliable service. The service was very prompt and professional. Within days I had several viewings and within the third week several ...
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By: Craig Duncan
Aug 14, 2012
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Mr and Mrs Ackland we are absolutely blown away with your feedback. Thank you so much! ...

“Cross Keys sold our 2 bedroom flat and we wre very ......”

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Aug 11,2012
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Dan and Nic'
Aug 11,2012
0 people found
this helpful
Cross Keys sold our 2 bedroom flat and we wre very pleased with the service they offered, which we believe represented great value for money. The photos were excellent and Jack provided us with some great tips to add that extra sparkle to the property. The ...
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By: craig the director
Aug 13, 2012
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Hi Dan and Nic, thank you so much for your kinds words! It is always nice to get feedback from clients that is positive. Thank you again! ...

“Jack&Craig did an excellent job marketing my property for ......”

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Aug 11,2012
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Mr Paul W Sturrock'
Aug 11,2012
0 people found
this helpful
Jack&Craig did an excellent job marketing my property for me. They prepared the house for sale to a high standard and carried out work way above and beyond that of a normal estate agency would undertake. As i live in Southend and the property ...
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By: Craig Duncan
Aug 13, 2012
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Thank you for the comments Paul! ...

“At the time of trying to sell my property I ......”

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Aug 11,2012
Minithumbup
By: 'Dennis Harris'
Aug 11,2012
0 people found
this helpful
At the time of trying to sell my property I had seperated from my wife making it rather difficult to communicate at the time , but the staff at cross keys were very understanding and helpfull with this delicate situation . I was constantly informed of viewings ...
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By: Craig Duncan
Aug 11, 2012
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Good Morning Dennis, thank you so much for your kind comments about us and especially Bev. Best wishes to you in the future and feel free to pop in anytime for a catch up. (by the way, you rated us 1 star, was that an error?) ...

“Jack and Bev gave us an excellent service in the ......”

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Aug 10,2012
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Jan and mark Humphris'
Aug 10,2012
0 people found
this helpful
Jack and Bev gave us an excellent service in the selling of our property. We received the full selling price and sold within three days of jack and Bev putting our house on the web. Jack's photograph of our house was out standing and we ...
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By: Craig the Director
Aug 11, 2012
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Hi Jan and Mark, I am so pleased that you were happy with our service and thank you so much for your kind comments. I will certainly pass them onto both Jack and Bev. Your gift of wine and beer was hugely appreciated by us all. Thank you once more ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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