Cross Keys Estates
4.9/5, 1046 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 134 4 479 5 294 4 33 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“We have completed on the sale of our house to......”

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Jun 09,2020
Minithumbup
Rob Down MNAEA
Jon Curtis MNAEA
By: 'Abigail Hughes'
Jun 09,2020
0 people found
this helpful
We have completed on the sale of our house today and the whole process has been seamless considering the difficulties everyone is facing at this current time. I can’t fault the service we have received from putting our house on the market to completion ...
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By: Fiona Hardie
Jun 12, 2020
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Hi Abigail, We are happy that we could assist in these times. Thanks for such a kind review and all staff at cross keys sends our best wishes for the future. ...

“Sale of Property...”

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Jun 08,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'William Dale'
Jun 08,2020
0 people found
this helpful
Super efficient service. Everyone was very friendly, helpful and very knowledgeable. Fiona Hardie secured a sale within one week of advertising. Jon Curtis surveyed the property, took photo's and prepared the advertising information....
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By: Jon Curtis
Jun 15, 2020
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Thank you for your lovely review Jim, I'm so pleased with such a positive result! ...

“Really professional and personable service fr......”

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Jun 08,2020
Minithumbup
Jo Rees
Danielle Gibbons
By: 'Rebecca Harrison'
Jun 08,2020
0 people found
this helpful
Really professional and personable service from all the staff especially Jo Rees at Crosskeys through this difficult time. I have had regular updates throughout this pandemic and felt reassured by every communication I’ve received. Thank you to all the team....
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By: Joanne Rees
Jun 08, 2020
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Thank you so much for your kind words, it is really appreciated. ...

“We have recently sold our family home with Cr......”

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Jun 08,2020
Minithumbup
Fiona Hardie
Rob Down MNAEA
By: 'Nicola Dawn Joyce'
Jun 08,2020
0 people found
this helpful
We have recently sold our family home with Cross Keys estate agents in Plymouth. Rob Down, Fiona Hardie and the team have been professional and friendly from the start. Rob was knowledgeable and personable when he originally came to view the property and we did ...
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By: Fiona Hardie
Jun 12, 2020
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Hi Nicola, Thank you so much for this kind review, we are over the moon we have secured a sale on the family home & we will do our upmost to make the sale go as smoothly as possible. :) ...

“Great agent, really friendly and professional......”

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Jun 05,2020
Minithumbup
Jon Curtis MNAEA
Fiona Hardie
By: 'Katie Stanbury'
Jun 05,2020
0 people found
this helpful
Great agent, really friendly and professional. Property put under offer within a week of being advertised. Would definitely recommend and would use again....
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By: Jon Curtis
Jun 15, 2020
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Thank you Katie for such a lovely review, we are delighted to have been able to get such a great result for you! ...

“The Team at Crosskeys have been superb...”

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Jun 04,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Stephen Miller'
Jun 04,2020
0 people found
this helpful
The Team at Crosskeys have been superb with everything that they have done for our family. Starting with Lynne who originally found us a wonderful property after listening to our requirements. Lynne exceeded our expectations with the property that she found for us. Once we ...
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By: lynne duncan
Jun 04, 2020
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Hi Steve and Zoe. Thank you so much for a lovely review its very much appreciated. It has been a pleasure helping you as you have been lovely tenants. I wish you all the best for the future. Take Care ...

“Exceptional service from Cross Keys Estates!......”

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Jun 04,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Matthew Welfle'
Jun 04,2020
0 people found
this helpful
Exceptional service from Cross Keys Estates! Thank you Lynne for helping with my viewing and starting the ball rolling with my move at this difficult time, and a massive thank you to Jo Rees for going above and beyond with my after move issues, absolutely ...
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By: lynne duncan
Jun 04, 2020
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Thank you so much for the lovely review. Hope that you will be really happy in your new home. Kind Regards ...

“thankyou for your help. Your expertise and pr......”

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Jun 04,2020
Minithumbup
Craig McMillan Duncan
Jo Rees
By: 'raymond cooper'
Jun 04,2020
0 people found
this helpful
thankyou for your help. Your expertise and professional approach made the whole ordeal easier to deal with. Graig explained everything clearly which was very helpful....
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By: Joanne Rees
Jun 12, 2020
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Lovely review Raymond, thank you so much. It was a pleasure working with you. ...

“Excellent service right from the start. I wou......”

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Jun 03,2020
Minithumbup
Jo Rees
Laura Grubb
By: 'Catherine'
Jun 03,2020
0 people found
this helpful
Excellent service right from the start. I would highly recommend Cross Keys Estates for Lettings, we had a very pleasant experience and continue to do so, Thankyou very much!...
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By: Laura
Jun 08, 2020
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Thank You so much for your kind review Catherine! We hope you will be very happy in your new home ...

“Such an amazing service! Quick, efficient and......”

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Jun 03,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Fiona Fochler'
Jun 03,2020
0 people found
this helpful
Such an amazing service! Quick, efficient and super friendly team to work with! Will deffinitly use them again in the future!...
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By: Fiona Hardie
Jun 04, 2020
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HI Fiona, Thank you so much for your kind review, myself and Danielle really appreciate it. we look forward to assisting you through the sale . ...

“Cross Keys...”

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Jun 01,2020
Minithumbup
Fiona Wetton
Danielle Gibbons
By: 'Paul & Anita'
Jun 01,2020
0 people found
this helpful
Cross keys have been great, carefully guiding us through the process of selling our property. They are quick to reply to our requests and contact us when the need arises. The online property service was easy to use. Overall we felt cared for. Will be ...
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“Excellent service and fast response from all ......”

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Jun 01,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Maria Gagova'
Jun 01,2020
0 people found
this helpful
Excellent service and fast response from all your agents. Will highly recommend the Cross Keys Estates. We were going through the sales management department and Fiona Hardie done such a great work for us. Big thank you again....
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By: Fiona Hardie
Jun 04, 2020
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Hi Maria, We really appreciate this kind review. we look forward to helping you in the future! :) ...

“mr Bruce kirk...”

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May 29,2020
Minithumbup
Rob Down MNAEA
Lynne Duncan
By: 'Bruce Leonard Kirk'
May 29,2020
0 people found
this helpful
There was never a question which estate agent I was going to pick. I have received excellent service , from Crosskeys . Rob, Fiona, Dan, Danielle and Lynn....
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“I’m a first time buyer and after struggling t......”

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May 26,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Lily Linggard'
May 26,2020
0 people found
this helpful
I’m a first time buyer and after struggling to find anything we loved I was feeling very down hearted! However both Fiona and Danielle reassured me it would happen and within a couple days I had found my dream house! I put an offer ...
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By: Fiona Hardie
Jun 04, 2020
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Hi Lily, Thank you for such a lovely review, i am so glad we managed to find the perfect house for you, we look forward to making the sale go through as smoothly as possible for yourself and partner. :) ...

“Amazing client care....”

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May 16,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Laura day'
May 16,2020
0 people found
this helpful
Amazing client care, especially from Danielle who went above and beyond, always at the end of the phone when needed, great at informing you of viewings, with an sms service along with being able to login to the online feedback file where you can see ...
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By: Fiona Hardie
Jun 04, 2020
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Hi Laura, myself and Danielle would like to say, thank you for such kind words, we really appreciate the review & we look forward to helping you in the future. Enjoy your new family home. ...

“From start to finish I can't fault cross keys......”

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May 05,2020
Minithumbup
Fiona Wetton
Jack Merriott MNAEA MARLA
By: 'Jo Bookless-Browne'
May 05,2020
0 people found
this helpful
From start to finish I can't fault cross keys in any way, they sold my property very quickly after having over 20 viewings in just over a week and they have kept me updated ever since... even during the lockdown we have received regular updates and ...
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By: Jack Merriott
May 05, 2020
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Thank you so much for such a lovely review. We always try to give the best possible service at all times and under all circumstances. ...

“Excellent service all round from cross keys, thank you!...”

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May 04,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Lewis'
May 04,2020
0 people found
this helpful
Excellent service all round from cross keys, during our search for a property we dealt with both offices and everybody we met couldn't do enough for us! Danielle and Fiona in the mutley branch were particularly amazing... so glad we found our house through cross ...
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By: Fiona Hardie
Jun 04, 2020
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Hi Lewis, thanks for such a great review, we really appreciate it :) ...

“Extremely helpful when i first viewed and mov......”

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Apr 10,2020
Minithumbdown
Lynne Duncan
Jack Merriott MNAEA MARLA
By: 'Sam Penfold'
Apr 10,2020
3 people found
this helpful
Extremely helpful when i first viewed and moved into the property. Very good relationship throughout my tenancy. When it came to moving out the amount taken from my deposit was extortionate. £132 for a cleaner, the flat was throughly cleaned and i left it in the ...
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By: Jack Merriott
Jun 25, 2020
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Thank you for your comments. ...

“Just sold my property with them today and rea......”

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Mar 31,2020
Minithumbup
Rob Down MNAEA
Lynn Daw
By: 'Stephanie tickle'
Mar 31,2020
0 people found
this helpful
Just sold my property with them today and really couldnt recommend them enough...they have been amazing from start to finish. Always easy to contact and very helpful and did a great job at finding viewings...
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By: Fiona Hardie
Jun 12, 2020
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Hi Stephanie, thank you for such kind words, Rob, Lynn & the team really appreciate this. Best wishes ...

“Huge thanks!...”

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Mar 23,2020
Minithumbup
Lynn Daw
Rob Down MNAEA
By: 'Jo Stapleton'
Mar 23,2020
0 people found
this helpful
We cannot thank the Team at Crosskeys enough. Lynn Daw in particular was extremely helpful and went above and beyond to negotiate a challenging purchase. We feel sure that it was because of Lynn's constant efforts to ensure communication and reassurance for us at all ...
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By: Lynn Daw
Mar 24, 2020
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Thank you for the review Jo, very much appreciate you taking the time to give feedback. So glad everything turned out well for all concerned on a very difficult sale to say the least. Hope all went well on moving day. Best wishes Lynn ...

“Good team all on time.I recommend to other pe......”

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Mar 20,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'KRZYSZTOF Danowski'
Mar 20,2020
0 people found
this helpful
Good team all on time.I recommend to other people to use them.Very helpfull.Have a good team.Very nice to people.Very popular agency...
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By: Fiona Hardie
Mar 20, 2020
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Hi Krzysztof, we are happy to be helping you with your purchase. We will try our best to make sure this goes as smoothly as possible for you & thank you for your lovely kind review we really appreciate this. ...

“Excellent service, Danielle went above and be......”

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Mar 18,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Rachel Lisa Bennett'
Mar 18,2020
0 people found
this helpful
Excellent service, Danielle went above and beyond to get the sale completed. I would completely recommend them to anyone selling in the Plymouth city centre areas....
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By: Fiona Hardie
Mar 20, 2020
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Hi Rachel, Thank you so much for your lovely review, we wish you all the best. ...

“whole team was very helpful and nice, would h......”

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Mar 16,2020
Minithumbup
Lynne Duncan
Laura Grubb
By: 'Tommy Martin'
Mar 16,2020
0 people found
this helpful
whole team was very helpful and nice, would help with anything I was unsure of and went the extra mile to make sure everything worked out for me, could not recommend enough...
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“I have always had a good experience with Caro......”

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Mar 15,2020
Minithumbup
Jo Rees
By: 'John hatrick'
Mar 15,2020
0 people found
this helpful
I have always had a good experience with Carol , Jo and the team . Job relocation only reason for moving. They will try and accommodate you when possible. Do wishing you all best. John...
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“I am just about to exchange on my property and ......”

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Mar 13,2020
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Chris Sanders'
Mar 13,2020
0 people found
this helpful
I am just about to exchange on my property and would just like to say that Cross Keys have been absolutely superb throughout the whole process. Jack's enthusiasm in what he does is very evident, from advising and assisting in getting the property for sale, ...
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By: Fiona Hardie
Mar 20, 2020
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Hi Chris, Thank you for such a lovely review the whole team at Cross keys Estates really appreciate this. We are happy that we managed to get this one sold for you. If we could be of any help in the future for you then please do not hesitate to contact us, Besh wishes :) ...

“Any problems I have had, they dealt with quick......”

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Mar 13,2020
Minithumbup
Laura Grubb
By: 'Lena'
Mar 13,2020
0 people found
this helpful
Any problems I have had they dealt with quickly and kindly . Cross keys have been brilliant throughout the year, very efficient service . Thank you son much...
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By: Laura Grubb
Mar 18, 2020
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Thank You for the lovely review for the team Lena, Wishing you all the best. ...

“Really great experience viewing and renting t......”

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Mar 12,2020
Minithumbup
Jo Rees
Lynne Duncan
By: 'Charles Cooper'
Mar 12,2020
0 people found
this helpful
Really great experience viewing and renting through this team. Appreciated the effort in taking floor plans even for rentals, which helped understand properties before viewing....
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“I found the whole team very professional, cou......”

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Mar 07,2020
Minithumbup
Fiona Hardie
Yvette Beer
By: 'Elaine Dorrian'
Mar 07,2020
0 people found
this helpful
I found the whole team very professional, courteous and polite. Thats all I have to say really . one two three four five...
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By: Fiona Hardie
Mar 20, 2020
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Hi Elaine, Thanks so much for the review we really appreciate it :) ...

“We put are bungalow on with cross keys estate......”

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Mar 02,2020
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Mrs. Sellwood'
Mar 02,2020
0 people found
this helpful
We put are bungalow on with cross keys estate agents on the Friday and they found use a buyer on the Monday many thanks to all the staff at cross keys wonderful service Jack and Fiona...
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By: Fiona Hardie
Mar 05, 2020
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Thank you for your lovely review. Myself and team really appreciate it :) ...

“Very professional kind and helpful , would u......”

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Feb 28,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Sue Watson'
Feb 28,2020
0 people found
this helpful
Very professional kind and helpful , would use these agents again if need , kept us updated with things and very patient with my financial matters...
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By: Danielle Gibbons
Mar 05, 2020
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Thank you so much for your review Sue! It is really appreciated! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates