Cross Keys Estates
4.9/5, 1183 reviews
99% recommended
98% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £22,000 £30,800,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 0 183 5 519 5 329 4 35 3
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“I am so glad I went to Cross Keys estate agen......”

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Mar 24,2021
Minithumbup
Lynn Daw
Danielle Gibbons
By: 'Teresa'
Mar 24,2021
0 people found
this helpful
I am so glad I went to Cross Keys estate agents. Why...because they are fabulous at keeping in touch both by email and telephone. They have a PROPERTY FILE where you can look to see how the sales progression is going which is extremely ...
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By: Lynn Daw
Mar 27, 2021
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Thank you for the lovely comments Teresa. All the best Lynn :-) ...

“Excellent customer service - very friendly an......”

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Mar 23,2021
Minithumbup
Fiona Hardie
Lynn Daw
By: 'Julie'
Mar 23,2021
0 people found
this helpful
Excellent customer service - very friendly and responsive. We have sold two properties through Cross Keys and although it took a while to get an offer, they never gave up and kept in touch to offer advice on how to improve viewings. The virtual tours ...
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By: Lynn Daw
Mar 24, 2021
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Thank you for the lovely review Julie, wishing you all the best :-) ...

“As a tenant, you spend a considerable amount ......”

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Mar 23,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Adam'
Mar 23,2021
0 people found
this helpful
As a tenant, you spend a considerable amount of your hard earned wage each month on a place to just live. Any business receiving that much money should treat that individual extremely well. Cross keys estates absolutley does not fall short of this. They have ...
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By: Laura
Mar 26, 2021
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Thank you for such a lovely review Adam! We wish you all the best for the future. ...

“Cross Keys Estate Agents have provided us wit......”

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Mar 17,2021
Minithumbup
Jon Curtis MNAEA
Danielle Gibbons
By: 'Colin'
Mar 17,2021
0 people found
this helpful
Cross Keys Estate Agents have provided us with a first class service regarding both a property rental and also a sale. They are helpful and friendly, but above all, have a professional and straightforward approach. Many thanks for all your help...
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By: Danielle Gibbons
Apr 08, 2021
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Thank you so much for your kind review Colin! We really appreciate it. Wishing you all the best for the future. ...

“Valuer was rude and undervalued house....”

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Mar 17,2021
Minithumbdown
By: 'Paul Mattock'
Mar 17,2021
0 people found
this helpful
We had cross keys in to value our house. They gentleman who came in was extremely rude. He also undervalued the house as said it was worth £185k but we sold for £215k. Would not use again and would avoid....
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“Great service in a challenging time...”

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Mar 13,2021
Minithumbup
Katherine Lane
Fiona Wetton
By: 'M Hepworth'
Mar 13,2021
0 people found
this helpful
My Wife and I decided it was a good idea to change jobs and move across the country during a covid lockdown. We looked at rental properties in Plymouth but found that the market at the time wasn't very good so we decided to jump ...
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By: Katherine Lane
Mar 17, 2021
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Thank you so much for your kind words Matthew, Congratulations and best of luck in your new home! ...

“Jo and Laura were great throughout the proces......”

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Mar 09,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Greg'
Mar 09,2021
0 people found
this helpful
Jo and Laura were great throughout the process and really helped us achieve our goal of renting a property! Would recommend to anyone!...
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By: Laura
Mar 26, 2021
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Thank You for your kind words Greg, we hope you will be very happy in your new home. :) ...

“An excellent and communicative service...”

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Mar 06,2021
Minithumbup
Fiona Hardie
Katherine Lane
By: 'Sam'
Mar 06,2021
0 people found
this helpful
An excellent and communicative service, I have been kept well up to date with the details of the purchase throughout....
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By: Danielle Gibbons
Mar 16, 2021
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Thank you for your kind review Sam! :) ...

“Crosskeys helped me sell my property. The ser......”

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Mar 05,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Dan Crowther'
Mar 05,2021
0 people found
this helpful
Crosskeys helped me sell my property. The service I received was friend, efficient and very professional. My thanks goes to the entire team but special thanks to Danielle and Fiona of whom I had most dealings....
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By: Danielle Gibbons
Mar 16, 2021
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Thank you so much for your review Dan! :) ...

“Well where do I start! Firstly I'd like to sa......”

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Mar 05,2021
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Abbie'
Mar 05,2021
0 people found
this helpful
Well where do I start! Firstly I'd like to say a huge thankyou to Rob and Katherine for finding us our beautiful first home! Secondly Katherine for all her help and hard work throughout the whole process, she kept me updated constantly and was also ...
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By: Katherine Lane
Mar 17, 2021
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Thank you so much Abbie, we hope you're settling into your new home well :-) ...

“Fabulous,A breath of Fresh Air:...”

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Mar 04,2021
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Michelle'
Mar 04,2021
0 people found
this helpful
Fabulous,A breath of Fresh Air: having mistakenly gone with a internet estate agent with disastrous results and very little feedback, no sale after nearly 3 months I was little concerned. But the service I received from Cross Keys from the beginning was above and beyond. ...
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By: Danielle Gibbons
Mar 16, 2021
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Thank you so much for your kind review Michelle, it is greatly appreciated. Wishing you all the best for the future :) ...

“Cross Keys exceeded our already high expectations!...”

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Mar 04,2021
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Michael @ Fineline'
Mar 04,2021
0 people found
this helpful
Cross Keys exceeded our already high expectations! We recently engaged Cross Keys for the sale of our professionally refurbished property in Plymouth. They were great from start to finish! Their marketing (brochures and online) was crisp and modern. Their online portal was very useful for ...
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By: Fiona Hardie
Mar 04, 2021
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Hi Michael, thank you for your lovely review. Myself & team really do appreciate this. we look forward to helping you in future. All the best & speak soon. ...

“excellent service! From start to finish all t......”

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Mar 03,2021
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'James'
Mar 03,2021
0 people found
this helpful
excellent service! From start to finish all the staff were professional, efficient and so friendly and supportive. I wouldn’t hesitate in recommending cross keys to anyone looking at renting a property....
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By: Jo Rees
Mar 05, 2021
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Thank you for your lovely comments, we wish lots of luck in your new home. ...

“House sale...”

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Mar 01,2021
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA MARLA
By: 'Margaret'
Mar 01,2021
0 people found
this helpful
Jack, Jon and the Sales Team provided excellent service throughout the sale process. Their calm approach and attention to detail was exemplary and nothing was too much trouble....
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“Thank you Cross Keys, thank you Laura, Jo and Lynn ??...”

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Mar 01,2021
Minithumbup
Laura Grubb
Jo Rees
By: 'Ramona'
Mar 01,2021
0 people found
this helpful
Cross Keys is a very serious letting agency company that helped me to get my dream home. Thank you Laura Grubb, Jo and Lynn for all the support in obtaining my new home. I am looking forward to recommend the Cross Keys agency to all ...
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By: Joanne Rees
Mar 06, 2021
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Thank you for your kind words, we are sure you will be very happy in your new home. ...

“My initial dealings was with Lynn, who was re......”

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Mar 01,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Vicci'
Mar 01,2021
0 people found
this helpful
My initial dealings was with Lynn, who was really great helping me to book a viewing for the property. She attended with me and gave me a tour of the property and answered all my question.... and offered lots more info! She instructed me how ...
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By: Joanne Rees
Mar 06, 2021
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Thank you so much for your lovely review, myself and the team really appreciate it. Many thanks ...

“5 star service.Kept informed throughout all ......”

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Feb 19,2021
Minithumbup
Jack Merriott MNAEA MARLA
Danielle Gibbons
By: 'JP'
Feb 19,2021
0 people found
this helpful
5 star service. Kept informed throughout all stages of sale. Negotiated a good price for property. Very knowledgeable and pleasant to deal with. Highly recommended!...
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By: Fiona Hardie
Mar 01, 2021
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HI Jp. I just wanted to say thank you on behalf of Danielle and Jack for their lovely review. It really is appreciated. Thanks again . ...

“Had a really great experience with all at cross keys....”

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Feb 18,2021
Minithumbup
Fiona Wetton
Fiona Hardie
By: 'Ian'
Feb 18,2021
0 people found
this helpful
Had a really great experience with all at cross keys despite the COVID restrictions. Fiona Hardy was excellent, very helpful and accessible. Many thanks to her and the rest of the team (Danielle, Rob, Katherine & Fiona W) who helped make it a seamless and quick ...
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By: Fiona Hardie
Mar 01, 2021
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Hi Ian, thank you for such a lovely review. I'm so happy we could assist. All the best and speak soon. ...

“Well done selling my property so quick, the s......”

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Feb 18,2021
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Ronald'
Feb 18,2021
0 people found
this helpful
Well done selling my property so quick, the staff are the best I have ever used,I will recommend Cross Keys to all my friends,...
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By: Fiona Hardie
Mar 01, 2021
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Hi Ronald. Thank you for your kind words. Myself and team really appreciate this review. All the best. ...

“Have used Cross Keys many times for selling h......”

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Feb 17,2021
Minithumbup
Fiona Hardie
Jon Curtis MNAEA
By: 'Donna Jonas'
Feb 17,2021
0 people found
this helpful
Have used Cross Keys many times for selling homes. Friendly staff and always competitive prices. They provide excellent insight of the property using great and many photos plus video footage so people can see what's on offer before visiting in person. Our latest sale took ...
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By: Fiona Hardie
Mar 01, 2021
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Hi Donna, thank you so much for your lovely review. We wish you all the best in your new home and for the future. Speak soon ...

“Thank you so much to Jo Rees and Laura Grubb ......”

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Feb 17,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Chloe'
Feb 17,2021
0 people found
this helpful
Thank you so much to Jo Rees and Laura Grubb for helping me and my partner find the ideal flat. All the staff have been so friendly, and helpful during the process & we are so excited to be moving into our new flat this week. ...
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By: Laura
Mar 01, 2021
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Thank You for the lovely review Chloe, we hope that you will be very happy in your new home. All the best! ...

“Thankyou to, laura,Jo and Lynne for this real......”

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Feb 16,2021
Minithumbup
Jack Merriott MNAEA MARLA
Jo Rees
By: 'Harley'
Feb 16,2021
0 people found
this helpful
Thankyou to, laura,Jo and Lynne for this really easy to deal with experience, friendly staff, helped with everything needed, would highly recommend....
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By: Joanne Rees
Mar 06, 2021
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Thank you for your lovely comments we really do appreciate it. ...

“Got everything sorted for me very quickly and......”

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Feb 15,2021
Minithumbup
Jo Rees
Laura Grubb
By: 'Tyler'
Feb 15,2021
0 people found
this helpful
Got everything sorted for me very quickly and have been very helpful with my first move into a new place by myself....
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“My first contact was Laura & she was amazing.......”

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Feb 09,2021
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Kirsty Johnson'
Feb 09,2021
0 people found
this helpful
My first contact was Laura & she was amazing. She arranged a viewing of the property for me where I was shown around by a lovely lady called Lynne. The communication throughout the whole process has been amazing & the staff are friendly & helpful at what has ...
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By: Laura
Feb 10, 2021
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Thank You for your lovely review Kirsty! We are glad we could help and hope you will be very happy in your new home. Laura & Lynne ...

“Very professional, any queries we had were pr......”

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Feb 08,2021
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Penny'
Feb 08,2021
0 people found
this helpful
Very professional, any queries we had were promptly dealt with and were always up to date with the progress of our purchase....
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By: Danielle Gibbons
Feb 17, 2021
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Thank you so much for your kind review Penny! Wishing you all the best in your new home :) x ...

“Friendly and Efficient!...”

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Feb 08,2021
Minithumbup
Laura Grubb
Jack Merriott MNAEA MARLA
By: 'Justine'
Feb 08,2021
0 people found
this helpful
First time renting with this company and its been a really efficient, straight forward process! Lovely staff , quick response to any queries , cannot recommend this team enough! Thank you to Laura for helping us through the process :)...
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By: Laura
Feb 10, 2021
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Thank You for your lovely comments Justine. We hope you will be very happy in your new home :) ...

“Danielle and the Cross Keys team have been wo......”

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Feb 08,2021
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Naomi'
Feb 08,2021
0 people found
this helpful
Danielle and the Cross Keys team have been wonderful through the whole process of the sale of the house. They knew the market well and had a lot of knowledge and experience. I would definitely recommend them to others who are buying and selling in ...
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By: Danielle Gibbons
Feb 17, 2021
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Thank you so much for your kind review Naomi, it is really appreciated! Wishing you all the best for the future :) ...

“We sold our property with Cross Keys. Fantast......”

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Feb 06,2021
Minithumbup
Jon Curtis MNAEA
Lynn Daw
By: 'Anna O'Donovan'
Feb 06,2021
0 people found
this helpful
We sold our property with Cross Keys. Fantastic service from beginning to end for a very reasonable price. Jon came to look around our property, he seemed very knowledgeable and we felt that he will be great to show around potential buyers. We weren't wrong, ...
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By: Lynn Daw
Feb 13, 2021
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Thank you for the lovely comments Anna, Wishing you all the best in your new home Lynn :-) ...

“I have rented three propertys with crosskeys ......”

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Feb 06,2021
Minithumbup
Jo Rees
Jack Merriott MNAEA MARLA
By: 'David'
Feb 06,2021
0 people found
this helpful
I have rented three propertys with crosskeys over the past five years and every property has been well managed by jo and the team at crosskeys, any problems have been easy to notify them and always been promptly resolved, will definitely use them in future ...
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By: Joanne Rees
Feb 06, 2021
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Thank you so much for the lovely review, it is really appreciated. We do hope to work with you again in the future. ...

“Great Service...”

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Feb 02,2021
Minithumbdown
Laura Grubb
Jo Rees
By: 'Tina'
Feb 02,2021
0 people found
this helpful
Had a really positive experience with Cross Keys. Laura, Jo and Lynne from the Lettings team were so professional. They were really helpful and so quick to come back to me with any questions I had about the flat we viewed. Thanks to them I ...
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By: Laura
Feb 03, 2021
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Thank You for the lovely review Tina! We hope that Joyce will be very happy in her new home. ...
Staff picture Jack Merriott MNAEA MARLA
(232)
Staff picture Jon Curtis MNAEA
(176)
Staff picture Rob Down MNAEA
(254)
Staff picture Craig McMillan Duncan
(36)
Staff picture Danielle Gibbons
(212)
Staff picture Fiona Hardie
(124)
Staff picture Jo Rees
(120)
Staff picture Lynne Duncan
(86)
Staff picture Laura Grubb
(76)
Staff picture Katherine Lane
(61)
Staff picture Lynn Daw
(42)
Staff picture Fiona Wetton
(20)
Staff picture Lewis Hawker
(3)
Staff picture Jackson
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates