Cross Keys Estates
4.9/5, 972 reviews
98% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike. show more Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 0 109 4 453 5 278 4 31 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NAEA ARLA
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“Not your typical agent......”

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Jan 30,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Ryan O'
Jan 30,2020
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I received a warm and very professional service from Danielle at Cross Keys who genuinely knew her stuff about the properties on sale; Danielle’s proactive approach ensured we found the perfect property in a short time and thankful to Jack we were able to ...
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By: Danielle Gibbons
Jan 30, 2020
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Hi Ryan, thank you so much for your kind review! ...

“Cross Keys Estates have provided an excellent......”

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Jan 29,2020
Minithumbup
Daniel Moore
Lynn Daw
By: 'Norma Hurst'
Jan 29,2020
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Cross Keys Estates have provided an excellent service especially as this has been conducted whilst I am in Brittany. Daniel has been especially helpful on the internet and the telephone and I am pleased that he has been my estate agent . I wish him great ...
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By: Daniel
Jan 29, 2020
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Thank you Norma for your kind words. It has been a pleasure dealing with you. ...

“Felt disrespected by 1 of the owners...”

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Jan 23,2020
Minithumbdown
By: 'Ian McGregor'
Jan 23,2020
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Went with Crosskeys because of previous experience of being shown a property, with Jack, and having been to school with Craig. After deciding to sell through them my experience of Jack changed. Our experience was that he showed us no respect and it wasn't one ...
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By: Jack Merriott
Jan 30, 2020
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Thank you for you review Ian. I am sure it will come as no surprise that we disagree with pretty much all of it's content. I am sorry that the offer that we had for you from a proceedable buyer was not, in your opinion, suitable due to the fact that you thought they where timewasters. I can assure you they were in fact credible and eager to purchase your property. Due to the fact that you would not let them review the house meant that we had indeed reached the end of the road and for that reason ...

“Simply the best!...”

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Jan 22,2020
Minithumbup
Danielle Gibbons
Jack Merriott MNAEA MARLA
By: 'Jon Curtis'
Jan 22,2020
0 people found
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Cross Keys have always been my agent of choice and once again they have been amazing. My mother and I decided to sell our property in Plympton as due to a career change mum needed somewhere with less maintenance and I immediately called Jack who ...
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By: Fiona Hardie
Jan 30, 2020
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Hi Jon, Thank you for such a lovely review, the team at Cross Keys really appreciate this. We looking forward to assisting you on the sale of your property : ) ...

“I would like to publicly express my thanks to......”

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Jan 20,2020
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Caroline Stroud'
Jan 20,2020
0 people found
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I would like to publicly express my thanks to all of the staff at Crosskeys who have just helped me sell my property. Throughout the process they have been patient, courteous and professional. The marketing advice they gave was spot on, my property was advertised ...
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By: Fiona Hardie
Jan 30, 2020
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Hi Caroline, Thank you for such a kind review. Thank you for choosing Cross Keys to sell your property. All the best. ...

“I found the staff at Cross Keys Estate Agents......”

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Jan 17,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'David Hunter'
Jan 17,2020
0 people found
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I found the staff at Cross Keys Estate Agents to be very professional and helpful from my initial inquiry through to the sale. The service was excellent and I was kept up to date regards appointments and feed back on each viewing. I would highly ...
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By: Fiona Hardie
Jan 30, 2020
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Hi David, Thank you for leaving us such a lovely review. ...

“Brilliant...”

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Jan 17,2020
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Thomas Edwards'
Jan 17,2020
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We were welcomed very warmly and got talked through everything we needed to know with ease. Very nice people and an easy move....
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By: lynne duncan
Jan 20, 2020
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Thank you Thomas for the review it was kind of you. I hope that you will be very happy in your new home. ...

“Great Service from Mannamead....”

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Jan 16,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Melody James'
Jan 16,2020
0 people found
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Friendly and efficient service. Quick response to my queries and turn around on my offer. Extremely helpful in all respects....
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By: Fiona Hardie
Jan 16, 2020
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Hi Melody, Thank you for such a lovely review, the team really appreciate this. We look forward to helping you through your sale. ...

“Cross Keys have delivered first class service......”

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Jan 16,2020
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Keith Granger'
Jan 16,2020
0 people found
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Cross Keys have delivered first class service. They are very professional in their negotiations and deal with all matters promptly. I have no hesitation in recommending them them as a team and in particular Dannielle and Fiona Hardie...
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By: Fiona Hardie
Jan 30, 2020
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Hi Keith, thanks Again for a lovely review. we really appreciate it. : ) ...

“Recommended...”

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Jan 16,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Lauren Todd'
Jan 16,2020
0 people found
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The buying process with Cross Keys was good. Fiona, Fiona and Danielle were very friendly, helpful and patient. They were easy to contact and always answered my questions or addressed and concerns I had quickly. Thanks for your help....
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By: Fiona Hardie
Jan 30, 2020
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Hi Lauren, thank you for a lovely review. We wish you all the best in your new home. ...

“Excellent Service, Very professional motivate......”

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Jan 15,2020
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Stephen Nilsson'
Jan 15,2020
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Excellent Service, Very professional motivated sales team. All questions answered and good advice given. I will recommend this office to any of my colleagues who intend to buy / sell their property....
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By: Katherine Lane
Jan 16, 2020
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Thank you so much for your kind words Stephen! ...

“All 3 agents that I have dealt with have been......”

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Jan 15,2020
Minithumbup
Fiona Hardie
Fiona Wetton
By: 'Shelley Fowell'
Jan 15,2020
0 people found
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All 3 agents that I have dealt with have been professional, helpful and explained all processes fully. My property sold within 2 weeks of being on with Cross Keys after 9 months with a previous agent. Walking into the agent felt welcoming and not intimidating like some other ...
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By: Fiona Hardie
Jan 16, 2020
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Thank you shelley for such a lovely review, i look forward to helping you through out this sale. :) ...

“My husband and I are new at letting a propert......”

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Jan 03,2020
Minithumbup
Laura Grubb
Jo Rees
By: 'Adrian and Sally Burr'
Jan 03,2020
0 people found
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My husband and I are new at letting a property. We received a recommendation from a colleague and made contact with Jack and his Lettings team. We have received great support from Jo, Carol, Lynne and Laura who have helped and advised us in getting ...
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By: Joanne Rees
Jan 08, 2020
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Thank you for your lovely comments from all of us, we look forward to working with you. ...

“I couldn't recommend Cross keys Estates enoug......”

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Dec 31,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Mick'
Dec 31,2019
0 people found
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I couldn't recommend Cross keys Estates enough, i have dealt with both Fiona & Danielle from the Mannamead office, and would highly recommend....
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“Excellent and amazing service from all of the lettings team...”

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Dec 29,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Vasco Botelho'
Dec 29,2019
0 people found
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Excellent and amazing service from all of the lettings team: Laura, Jo, Carol, Lynne and Yvette. Simply fantastic. During all the process I was kept up to date with every bit of information and everyone in the team was always very professional and friendly. I ...
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By: Laura Grubb
Dec 30, 2019
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Thank You for your lovely review Vasco. We hope you will be very happy in your new home :) ...

“Highly recommended...”

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Dec 23,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Rosanagh'
Dec 23,2019
0 people found
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Big thank you to the Crosskeys sales team, especially Rob, for their professional service and help selling my property. Highly recommended....
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By: Katherine Lane
Dec 23, 2019
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Thank you Rosanagh, we hope you have a lovely Christmas & A happy new year! Thank you for choosing Cross Keys! ...

“Excellent service...”

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Dec 23,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Nicola Tomblin'
Dec 23,2019
0 people found
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Excellent service throughout the purchase of our property. All the staff are friendly and helpful and able to answer any questions...
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By: Katherine Lane
Dec 23, 2019
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Thank you very much Nicola, we wish you the best of luck in your new home & hope you have a lovely Christmas! ...

“Absolutely amazing service from all of the le......”

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Dec 23,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Ciaran Olford'
Dec 23,2019
0 people found
this helpful
Absolutely amazing service from all of the lettings team; Laura, Jo, Carol and Lynne. Kept me up to date with every bit of information throughout the process. Would highly recommend them to anyone! Thank you again....
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By: Laura Grubb
Dec 30, 2019
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Thank You for your lovely review Ciaran. We hope you will be very happy in your new home :) ...

“Mannamead review...”

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Dec 19,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Matthew Robinson-Welsh'
Dec 19,2019
0 people found
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Everyone in the Mannamead office have been very helpful throughout the process. I have absolutely no complaints and would definitely look to use them for any future properties....
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By: Fiona Hardie
Dec 19, 2019
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Thank you for your lovely Review Matt, we hope you Enjoy your new home & we're always here to help you in the future :) ...

“As a first time going to rent a property, Cro......”

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Dec 18,2019
Minithumbup
Laura Grubb
Jo Rees
By: 'Joel Hodges'
Dec 18,2019
0 people found
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As a first time going to rent a property, Cross Keys have provided an excellent service from the first email to handing over the keys. Through the whole process I've been kept in the loop with great support from all of the team, even down ...
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By: Laura Grubb
Dec 30, 2019
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Thank You for your lovely review. We hope you will be very happy in your new home. ...

“Sale of Flat in Plymouth...”

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Dec 09,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Keith Granger'
Dec 09,2019
0 people found
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Crosskeys have provided an excellent and professional service. Their staff have at all times been reliable and efficient. They have very good follow up systems in place Fiona Hardie in particular was superb....
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By: Fiona Hardie
Dec 19, 2019
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Hi Keith, Thank you ever so much for a great review! Hopefully we can get your second property sold! :) ...

“Excellent service from start to finish Good ......”

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Dec 06,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Nicholas Doddridge'
Dec 06,2019
0 people found
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Excellent service from start to finish Good communication from Daniella ,always on hand to answer any questions . Achieved full asking price...
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By: Fiona Hardie
Dec 19, 2019
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Hi Nicholas, Thank you for spending the time to leave such a lovely review! We really do appreciate it. :) ...

“Great experience...”

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Dec 04,2019
Minithumbup
Laura Grubb
Lynne Duncan
By: 'Jasmine Grant'
Dec 04,2019
0 people found
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Excellent experience, nothing seemed to much trouble and always happy to answer any questions or queries I had. All information given was clear and all very friendly!...
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By: lynne duncan
Dec 05, 2019
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Thank you Jasmine for a lovely comment. Hope that you will be very happy in your new home ...

“I have been really impressed with everyone at......”

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Dec 01,2019
Minithumbup
Danielle Gibbons
Fiona Hardie
By: 'Chris Worsey'
Dec 01,2019
0 people found
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I have been really impressed with everyone at Crosskeys, particularly with Danielle, who worked very hard supporting my purchaser and enabling the sale to get through to completion. She was the main person who was able to act as a link between the solicitors and ...
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By: Danielle Gibbons
Dec 09, 2019
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Hi Chris, thank you so much for your kind review! Kind regards, Danielle ...

“Big thank you to Rob for the very professiona......”

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Nov 30,2019
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Donna'
Nov 30,2019
0 people found
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Big thank you to Rob for the very professional photos and also Katherine, Daniel and Lynn for all their hard work in managing to sell our property in less than a week! Great friendly service, highly recommend....
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“I bought my first home through cross keys, on......”

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Nov 30,2019
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Matt Giddens'
Nov 30,2019
0 people found
this helpful
I bought my first home through cross keys, on the viewing I dealt with Rob who was very informative and helpful, since then I have spoken to each of the team Katherine and lynn have helped on the sales and solicitors side and dan was ...
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“Brilliant from start to finish....”

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Nov 25,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Garry Snashall'
Nov 25,2019
0 people found
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We were recommened Cross Keys by our Neighbour and we are so glad we listened. The whole team from start to finish have been amazing. Professional, polite and forthcoming, we honestly couldn't be happier. Everything about the service from marketing to follow ups has been ...
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By: Fiona Hardie
Nov 25, 2019
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Thank you for such a lovely review! Myself and team really appreciate this. :) ...

“They both were very helpful and easy to deal ......”

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Nov 22,2019
Minithumbup
Fiona Hardie
Danielle Gibbons
By: 'Kieran Cadman'
Nov 22,2019
0 people found
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They both were very helpful and easy to deal with answering any questions I had all throughout the process of buying the house, thanks....
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By: Fiona Hardie
Nov 25, 2019
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Thank you Kieran for the lovely review. Enjoy your new home :) ...

“Property investment...”

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Nov 21,2019
Minithumbdown
Lynn Daw
Danielle Gibbons
By: 'Paul Hazzard'
Nov 21,2019
0 people found
this helpful
I have been looking for Investment properties to purchase and I have found the help and support from Cross Keys Estates extremely useful. In particular I'd like to thank Danielle Gibbons for researching properties and to Lyn Daw for her patience, understanding and good humour ...
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“Got a great Tennent in for me. An easy and Pr......”

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Nov 20,2019
Minithumbup
Jack Merriott MNAEA MARLA
Fiona Hardie
By: 'Tim Tyrrell'
Nov 20,2019
0 people found
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Got a great Tennent in for me. An easy and Proffesional process the whole way through. Thank you Cross keys....
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By: Fiona Hardie
Nov 20, 2019
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Thank you Tim for your kind review! Myself & Team appreciate it. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates