Cross Keys Estates
4.9/5, 1055 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 138 4 483 5 294 4 34 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA
Images & Videos

“Amazing Service :)...”

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Jan 11,2019
Minithumbup
Danielle Gibbons
By: 'Ryan'
Jan 11,2019
0 people found
this helpful
Very very grateful for the service Phil, Dani and Daniel provided to me regarding my purchase. Phil, firstly chopped & changed things around very short notice to enable me to view the property. He's very assertive & professional. Dani, throughout the process was very easy to contact ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Jan 11, 2019
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Thank you for your kind comments, when you have done the refurbishment please give me a call and I'd be happy to give you an up to date price. ...

“Crosskeys made selling our house a smooth process from start to finish...”

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Jan 11,2019
Minithumbup
Danielle Gibbons
By: 'Megan'
Jan 11,2019
0 people found
this helpful
This was our first experience of selling a house and we didn't know what to expect. Crosskeys valued our property significantly higher than several other estates agents and managed to get the full asking price on the first viewing! Phillip, Danielle and Daniel were always ...
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Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
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Hi Megan, thank you very much for your review. We appreciate your comments, wishing you all the best for the future. ...

“Very helpful and understanding...”

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Jan 10,2019
Minithumbup
Jo Rees
By: 'P Clark'
Jan 10,2019
0 people found
this helpful
Although the flat had a number of issues, Jo and Carol were very approachable, helpful and understanding. I would recommend Cross Keys if you are looking for accommodation -lovely staff....
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Comment on agent fees
Na
Was this helpful? Yes
By: Joanne Rees
Jan 12, 2019
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Thank you so much for your lovely comments, we wish you lots of luck in your new home. ...

“Friendly, approachable and professional....”

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Jan 08,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Anita'
Jan 08,2019
0 people found
this helpful
Katherine, Jack, Stefan and Rob were very down to earth but at the same time supportive and professional. There is no such thing as a stupid question with this team of people. Made to feel at ease and welcome in the office. Very knowledgeable and ...
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Was this helpful? Yes
By: Katherine Lane
Jan 09, 2019
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Thank you for your lovely comment Anita! It was a pleasure to meet you :-) ...

“Very helpful...”

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Jan 06,2019
Minithumbup
Jack Merriott MNAEA MARLA
Katherine Lane
By: 'Barbara'
Jan 06,2019
0 people found
this helpful
Made an enquiry about a rental Jack went above and beyond to give me all the info I needed. Very friendly nothing too much trouble for him....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Katherine Lane
Jan 07, 2019
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Thank you for your lovely comment Barbara, we are happy Jack was able to provide you with all the information you needed. ...

“Danielle and Phillip were extremely helpful and professional throughout the sale of my property....”

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Jan 04,2019
Minithumbup
Danielle Gibbons
By: 'Stephen and Karen Ansell'
Jan 04,2019
0 people found
this helpful
Both Danielle and Phillip were involved in the sale of my property,They were very helpful and professional keeping me informed of new viewings and feedback from completed viewings. Both were extremely proactive in the sale and marketing of the property and I have no ...
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Comment on agent fees
Fees were vey reasonable and less than other estate agents.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you so much for your lovely review Stephen and Karen, I am delighted that we've have managed to make the process of selling your property a good one! ...

“Great Service when selling our property!...”

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Jan 04,2019
Minithumbup
Danielle Gibbons
By: 'P Harcus'
Jan 04,2019
0 people found
this helpful
We have found the service supplied by Cross Keys to be exceptional. They have been successful in selling our property, keeping us informed and being competitive. We look forward to selling future properties with them....
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
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Thank you very much for your kind review! ...

“Amazing...”

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Jan 03,2019
Minithumbup
Lynne Duncan
By: 'Georgia & David'
Jan 03,2019
0 people found
this helpful
We have Been renting with Cross Keys for almost 3 years now, They have Always given us the best service and making us feel very welcome. Lynn has been most helpful shown us around our new home was really helpful and welcoming, thank you so much ...
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Comment on agent fees
very welcoming, helpful and gave best service.
Was this helpful? Yes
By: lynne duncan
Jan 03, 2019
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Thank you both so much. really appreciate the comments.Hope you enjoy your new home. ...

“Top team...”

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Dec 21,2018
Minithumbup
Rob Down MNAEA
By: 'J Foord'
Dec 21,2018
0 people found
this helpful
very helpful when things were getting tough near the end with the other end of the chain, they can't do enough to help. thanks!...
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Comment on agent fees
good
Was this helpful? Yes

“5* agent...”

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Dec 18,2018
Minithumbup
Danielle Gibbons
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
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Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
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Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“5* agent...”

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Dec 18,2018
Minithumbup
Danielle Gibbons
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
read full review
Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“Overall Excellent Service in Difficult Circumstances...”

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Dec 18,2018
Minithumbup
Danielle Gibbons
By: 'Mr and Mrs N'
Dec 18,2018
0 people found
this helpful
- Initial appraisal with Phil was a positive experience and we felt confident in his abilities. He photographed the property promptly and we were extremely happy with the professional job he did with the photography. - It took 7 weeks to get from listing to an offer ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Phillip Piper
Dec 22, 2018
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Thank you for your kind comments Mr and Mrs N, It was a pleasure to market and sell such a beautiful house as well as dealing with such nice vendors. Good luck with your new adventure. Kind regards Phil ...

“Above and beyond...”

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Dec 15,2018
Minithumbup
Jack Merriott MNAEA MARLA
Katherine Lane
By: 'Simon Venton'
Dec 15,2018
0 people found
this helpful
Jack from Cross Keys was recommended as the agent to sell our house. Right from the start he was helpful and honest about things that needed doing before listing and what we could realistically expect to achieve and no pressure from him. Within days Cross ...
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Comment on agent fees
Good
Was this helpful? Yes

“Genuinely excellent communication...”

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Dec 14,2018
Minithumbup
Danielle Gibbons
By: 'Nathan & Alice Dallow'
Dec 14,2018
0 people found
this helpful
Overall we were massively pleased with the consistent communication from Danielle throughout, no matter how big or small the conversation was. For us, being kept in the loop with all aspects of the sale was crucial, so with that in mind we cannot fault the ...
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Comment on agent fees
The fee to service ratio was spot
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! I hope that you are both very happy in your new home! :) ...

“Overseas Vendors...”

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Dec 11,2018
Minithumbup
Rob Down MNAEA
By: 'Gail'
Dec 11,2018
0 people found
this helpful
We were wanting some to handle the sale of our deceased uncle's estate in Plymouth. As we live in Australia we required quite a bit of assistance and local knowledge. Danielle was very easy to communicate with, quick and efficient. She made the process a ...
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Comment on agent fees
Fees were reasonable
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“Excellent agents...”

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Dec 11,2018
Minithumbup
Katherine Lane
By: 'Gemma'
Dec 11,2018
0 people found
this helpful
Cross Keys have been excellent throughout the sale of my property. All the staff have been very professional, but also very friendly and approachable. Obviously the true test of a good agents is how they handle things when issues arise and they have been brilliant ...
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes
By: Katherine Lane
Mar 04, 2019
View all comments (1)
Thank you for your lovely words Gemma, We wish you all the best in your new home. ...

“Quick sale...”

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Dec 06,2018
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'AliR'
Dec 06,2018
0 people found
this helpful
I selected this agent because of their knowledge of the Stoke Area, Plymouth and I wasn't disappointed. The valuation was explained clearly and in the current market what I could expect to achieve. They had done homework on my property originally which also helped. I ...
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Comment on agent fees
I had a figure for commission in mind and the agents met this right away which makes my life easier.
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“Fantastic service...”

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Dec 05,2018
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA MARLA
By: 'Leon'
Dec 05,2018
0 people found
this helpful
My wife and I had been after a property in the Stoke area of Plymouth for while, we knew crosskeys seemed to have a lot of Stoke properties on their books. I contacted crosskeys and spoke to Rob about what sort of house we were ...
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Was this helpful? Yes

“2 Maker View, viewing...”

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Dec 04,2018
Minithumbup
Katherine Lane
By: 'Mike Maddicks'
Dec 04,2018
0 people found
this helpful
My partner and I viewed 2 Maker View on 27/11/18. We were punctual for the viewing and Stefan was already at the property, poised to show us around. We were greeted by a warm and friendly welcome. During the property viewing Stefan was engaging and enthusiastic and ...
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Comment on agent fees
We are purchasing not selling so the fees are irrelevant at this point in time.
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By: Stefan
Dec 04, 2018
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Thank you for your kind words Mike! Glad to have assisted you in your property purchase! ...

“Great Service...”

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Dec 04,2018
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Cheryl Harding'
Dec 04,2018
0 people found
this helpful
We have recently sold our house with Cross Keys and as first time sellers and they couldn't have made the process any easier. From the first time that we met Rob we knew that we wanted to sell with them and throughout the whole process ...
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Comment on agent fees
The fees were very reasonable in comparison with other agents in Plymouth.
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“Informative. Listened to client. Speedy...”

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Dec 04,2018
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'BUZZ'
Dec 04,2018
0 people found
this helpful
The valuation was prompt, informative and the clients views were taken into account. There may have been a bit of luck involved but the agents managed to match a buyer very quickly....within a week in fact. Very impressed....
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Comment on agent fees
Fair by comparison with other agents
Was this helpful? Yes

“top claass service...”

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Nov 30,2018
Minithumbup
Jack Merriott MNAEA MARLA
Craig McMillan Duncan
By: 'Dave Fiddler'
Nov 30,2018
0 people found
this helpful
Jack and Craig provided us with a top class service, right from the start nothing was to much trouble extremely caring attitude always kept up to date with how things where progressing. Moving house can be very stressful but Jack and Craig take that away ...
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Comment on agent fees
Good
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“Friendly local estate agents...”

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Nov 29,2018
Minithumbup
Katherine Lane
By: 'Marc T'
Nov 29,2018
0 people found
this helpful
The guys at Cross Keys Stoke always made us feel welcome every time we visited. Always had a smile on their faces & nothing was too much trouble. Kept us up to date every step of the way. We are now very happy in our new ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Stefan
Nov 29, 2018
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Appreciate the kind review Marc! All the best in your new home! If you need us in the future, we're only around the corner! ...

“Professional, friendly and prompt service!...”

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Nov 28,2018
Minithumbup
Danielle Gibbons
By: 'Ken Owens'
Nov 28,2018
0 people found
this helpful
Cannot praise the team enough, very professional, friendly and prompt service. Nothing was too much bother. Made what would normally be a very stressful time very easy. Would highly recommend Cross Keys- excellent service!...
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Comment on agent fees
Very good!
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By: Phillip Piper
Nov 30, 2018
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Thank you for your kind comments Ken and Donna, I'm glad that you feel the service you have received was excellent and if you need our help in the future please don't hesitate to get in touch. ...

“Pleasure to do business with...”

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Nov 28,2018
Minithumbup
Jo Rees
By: 'Tim'
Nov 28,2018
0 people found
this helpful
As a landlord I am extremely happy with the service I have received over the past few months that I have been with the agency. The communication is very good and service is efficient. Most importantly is that they are polite and understanding, providing feedback ...
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Comment on agent fees
Good
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“Can not speak highly of the Professional and friendly service I have recieved...”

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Nov 28,2018
Minithumbup
Danielle Gibbons
By: 'Clare Glanville'
Nov 28,2018
0 people found
this helpful
Danielle has gone above and beyond with helping me in the sale of my house. She has kept me informed every step of the way. Danielle is a credit to Crosskeys and I would not hesitate in recommending her to friends and family. Can not ...
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Comment on agent fees
Good for the service you receive
Was this helpful? Yes
By: Phillip Piper
Nov 30, 2018
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Clare, Thank you for kind and positive comments on what has been a testing process for yourself. All the team wish you all the best with your next chapter. ...

“Couldn't be better...”

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Nov 28,2018
Minithumbup
Jo Rees
By: 'Emily & Liam'
Nov 28,2018
0 people found
this helpful
My partner Liam and I set out to find a new place to call home after I moved out to Plymouth from the States. We spent a few weary weeks looking at several other locations with other letting agencies, so when our last scheduled viewing ...
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By: Megan Gilmour
Nov 29, 2018
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Hi Emily and Liam, thank you very much for your lovely comments, hope the move went well! Kind regards Megan, Jo and Carol. ...

“From day one The crosskeys team went above and beyond....”

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Nov 27,2018
Minithumbup
Danielle Gibbons
By: 'A. Showers'
Nov 27,2018
0 people found
this helpful
I went to cross keys after another agent had performed below my expectations. From the off Phil could not have been more helpful, he came to take photos at 3pm on the Saturday and by 12pm on the Sunday it was on line. All the ...
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Comment on agent fees
Very fair they price matched the agent I was going to use.
Was this helpful? Yes
By: Phillip Piper
Nov 28, 2018
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Hi April, Thank you for your kind comments. I'm really glad that you are happy with our service and look forward to helping you find the right property for you when you are ready. ...

“Professional and friendly experience....”

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Nov 23,2018
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Yassen'
Nov 23,2018
0 people found
this helpful
Stefan was very professional, informative and friendly when he took us around for viewings. He's always ready and quick to help with all inquiries....
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By: Stefan
Nov 24, 2018
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I'm glad to have been of assistance in the search for your new home Yassen! Always here to help if you need me! ...

“A reliable and excellent service!...”

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Nov 22,2018
Minithumbup
Jo Rees
By: 'Sparklies'
Nov 22,2018
0 people found
this helpful
My husband and I have a small portfolio of rental properties and always choose Cross Keys for finding our tenants.All staff members are experienced and knowledgable, and are genuinely keen to find the best and most suitable tenant for our property. We would never ...
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Comment on agent fees
Fees are fair and competitive.
Was this helpful? Yes
By: Joanne Rees
Nov 22, 2018
View all comments (1)
Many thanks for your kind comments, it is very much appreciated. Regards Jo & Megan. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Awards won by Cross Keys Estates

Individual Branch Awards

Plymouth, PL4


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Cross Keys Estates