Cross Keys Estates
4.9/5, 1046 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
99% lettings valuation accuracy
97% lettings fee satisfaction
No description for branch.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £22,000 £1,480,000
Lettings 99% 97% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 0 134 4 479 5 294 4 33 2
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cherry Tree House, 34 Mannamead Road
Mannamead,Plymouth
Devon
PL4 7AF
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA
Images & Videos

“Amazing Consultant!...”

Share on :
Feb 27,2019
Minithumbup
Lynne Duncan
By: 'Morgan Easton'
Feb 27,2019
1 people found
this helpful
Lynne has been the absolute best at her job, she has been so kind and gracious throughout our search for a property. She is always so professional and has a great attitude every single time she shows us around property. I would highly recommend having ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: lynne duncan
Feb 27, 2019
View all comments (1)
Thank you so much for the lovely feedback, i really appreciate that. Hope that you are both well. ...

“Best Estate Agents EVER !!!!!...”

Share on :
Feb 27,2019
Minithumbup
Jack Merriott MNAEA MARLA
Danielle Gibbons
By: 'Vanille DL'
Feb 27,2019
0 people found
this helpful
Jack, Craig, Katherine, Rob, Fiona, Philip, and Danielle, they all have been so kind, friendly and obviously extremely professional. I particularly enjoyed the quality and level of communication all along the process. They sold my property in less than 2 weeks. They truly are amazing ... and ...
read full review
Was this helpful? Yes
By: Rob
Mar 04, 2019
View all comments (1)
Thanks for your comments, very much appreciated! ...

“Great communication and service levels...”

Share on :
Feb 26,2019
Minithumbup
Danielle Gibbons
By: 'Chris'
Feb 26,2019
0 people found
this helpful
After what could have been a very stressful process of buying a repossession. Danielle, Phil and Daniel have been great with keeping in contact and upholding the very best in service levels. Wouldn't hesitate to use them when I come to sell in the future....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Feb 26, 2019
View all comments (1)
Thank you for your kind comment Chris, I hope that the refurbishment is going well and I look forward to visiting once you have finished the work. ...

“Happy buyer...”

Share on :
Feb 22,2019
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Jaycee'
Feb 22,2019
0 people found
this helpful
The standard of service received by us has been excellent. Da iel has been patient and kind with my elderly relatives when they have struggling to come to terms with moving at the age of 90+. They have answered our questions clearly and have kept us ...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: Jack Merriott
Feb 22, 2019
View all comments (1)
It was our pleasure. We hope that your mum will be very happy there. If there is anything else we can do for you, just ask. ...

“1st Class...”

Share on :
Feb 22,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Charlotte'
Feb 22,2019
1 people found
this helpful
A positive experience from start to finish. Thank you Jack,Craig, Rob, Katherine & Stefan for your handling of the sale of our flat. We couldn't have done it without you....
read full review
Comment on agent fees
Very fair for the work involved.
Was this helpful? Yes
By: Rob
Feb 27, 2019
View all comments (1)
Thank you for your kind words, it's been our pleasure! ...

“Superb service and outstanding professional...”

Share on :
Feb 21,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Andre Braga'
Feb 21,2019
0 people found
this helpful
We had a great experience letting a flat, Lynne really did an outstanding job helping us get set up and ready to move in with record fast timing. We felt very comfortable and had great support from her and the other staff during the letting ...
read full review
Comment on agent fees
Good fees value, lower than average market.
Was this helpful? Yes

“It doesn't get any better than this!!...”

Share on :
Feb 19,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Two happy buyers'
Feb 19,2019
0 people found
this helpful
As a former estate agency manager I have ridiculously high expectations when dealing with any other agents personally. They ALWAYS disappoint, until now!! What an operation Cross Keys is. We have bought a property through them recently. The first thing they did right is that ...
read full review
Comment on agent fees
Didn’t sell through them but we know they are competitive.
Was this helpful? Yes
By: Rob
Feb 27, 2019
View all comments (1)
Thank you so much for such a positive review! Always lovely to read such fantastic comments! ...

“Very professional and helpful....”

Share on :
Feb 18,2019
Minithumbup
Danielle Gibbons
By: 'Kayleigh'
Feb 18,2019
0 people found
this helpful
Would recommend Crosskeys estate agents. Our house was valued and put on the market very quickly and efficiently. Lots of communication from the crosskeys team. Very friendly service....
read full review
Comment on agent fees
Good fees
Was this helpful? Yes
By: Danielle Gibbons
Feb 28, 2019
View all comments (1)
Thank you so much for your kind review Kayleigh! Kind regards, Danielle ...

“Dealt with both Steve and Jacqueline at CrossKeys to rent ......”

Share on :
Feb 08,2019
Minithumbup
By: 'Nick'
Feb 08,2019
0 people found
this helpful
Dealt with both Steve and Jacqueline at CrossKeys to rent out my property and they were able to do this swiftly and professionally answering all questions that I fired at them. This is my first dip into property renting and they could have been more ...
read full review
Comment on agent fees
Excellent.
Was this helpful? Yes
By: Jacqueline Steggles
Feb 08, 2019
View all comments (1)
Thank you very much Nick for your kind review. It has been a pleasure to rent your property and all dealings with yourself. It is very much appreciated and I am sure you will have no problems with your tenants. If we can be of any further assistance in the future please do not hesitate to contact me. ...

“Great new addition to the team!...”

Share on :
Feb 07,2019
Minithumbup
Lynne Duncan
Jo Rees
By: 'Sparklyju'
Feb 07,2019
0 people found
this helpful
Cross Keys are our "go to" letting agents when one of our properties is available and this is the first time we have met Lynne Duncan who has been brilliant! Lynne introduced us to the perfect tenants and went out of her way to enable ...
read full review
Was this helpful? Yes

“So friendly always there to help nothing was too much trouble...”

Share on :
Feb 01,2019
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Powell-thomas'
Feb 01,2019
0 people found
this helpful
Excellent service throughout Nothing was too much trouble Highly recommended Very prompt and friendly Always returned phone calls and emails...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Mar 04, 2019
View all comments (1)
Thanks for your review. ...

“Brilliant from start to finish...”

Share on :
Jan 22,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Hammond'
Jan 22,2019
0 people found
this helpful
Fantastic service from start to finish , always available via email etc ..all questions answered ...Katherine is an all round star ....would recommend Cross Keys to anyone Thank you for helping us find our forever home...
read full review
Was this helpful? Yes
By: len clayton
Jan 27, 2019
View all comments (2)
Crosskeys did a superb job for us in a very weak market. Good communications with us, very profesional advice, and this comment applies to all the staff in the agency. ...

“Professional estate agents...”

Share on :
Jan 21,2019
Minithumbup
Jack Merriott MNAEA MARLA
Rob Down MNAEA
By: 'Poppy'
Jan 21,2019
0 people found
this helpful
A friendly professional team. The agents where always on hand with good advice when I called. They stayed in contact throughout the duration of the process and definitely contributed to making the buy a seamless process. Thank you!!...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Very helpful and friendly...”

Share on :
Jan 15,2019
Minithumbup
Katherine Lane
By: 'Plymouth buyer'
Jan 15,2019
0 people found
this helpful
Buying my first house and wasn't really aware of the process, they were very helpful and there was no pressure viewing the house. When it came to buying they were extremely helpful in chasing solicitors and the seller to get them to sign things and ...
read full review
Was this helpful? Yes
By: Stefan
Jan 15, 2019
View all comments (1)
Thank you for your kind words. We wish you all the best and hope you consider us again in the future! ...

“Friendly stuff...”

Share on :
Jan 14,2019
Minithumbup
Jo Rees
Lynne Duncan
By: 'Philip'
Jan 14,2019
0 people found
this helpful
Thank you for your patience and brilliant work well done . Thank you for everyone in Cross Keys who work for us Well done....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Joanne Rees
Jan 28, 2019
View all comments (1)
Thank you for so much for kind comments, it is very much appreciated. Jo & Lynne ...

“Excellent customer service...”

Share on :
Jan 14,2019
Minithumbup
By: 'Sara'
Jan 14,2019
0 people found
this helpful
Cross keys service is second to none. Even though it was a difficult situation. They kept me well informed with all feedback and throughout the progress of the sale. I would highly recommend them....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Excellent and easy....”

Share on :
Jan 14,2019
Minithumbup
Katherine Lane
By: 'Mike Hall'
Jan 14,2019
0 people found
this helpful
Our experience with Cross Keys couldn't have been better, they made every step easy from day one. The knowledge and persona of Stefan we seen on several viewings made us choose Cross Keys to sell our home and the photos Rob took were worthy of ...
read full review
Comment on agent fees
We had a special halloween deal offered to us by Stefan which were very good.
Was this helpful? Yes
By: Katherine Lane
Jan 15, 2019
View all comments (1)
Thank you for your kind words Mike! It was a pleasure selling your lovely home. We wish you all the best in the future! ...

“Successful sale...”

Share on :
Jan 11,2019
Minithumbup
Danielle Gibbons
By: 'Ben'
Jan 11,2019
0 people found
this helpful
Thank you very much to Phillip, Danielle and Daniel for all of the hard work they put in for selling my house in a difficult time and situation. You were very prompt with feedback and generated a real buzz around the marketing. Apologies for the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Jan 11, 2019
View all comments (1)
Hi Ben, thank you so much for your kind review! Wishing you all the best for the future. ...

“Amazing Service :)...”

Share on :
Jan 11,2019
Minithumbup
Danielle Gibbons
By: 'Ryan'
Jan 11,2019
0 people found
this helpful
Very very grateful for the service Phil, Dani and Daniel provided to me regarding my purchase. Phil, firstly chopped & changed things around very short notice to enable me to view the property. He's very assertive & professional. Dani, throughout the process was very easy to contact ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Phillip Piper
Jan 11, 2019
View all comments (1)
Thank you for your kind comments, when you have done the refurbishment please give me a call and I'd be happy to give you an up to date price. ...

“Crosskeys made selling our house a smooth process from start to finish...”

Share on :
Jan 11,2019
Minithumbup
Danielle Gibbons
By: 'Megan'
Jan 11,2019
0 people found
this helpful
This was our first experience of selling a house and we didn't know what to expect. Crosskeys valued our property significantly higher than several other estates agents and managed to get the full asking price on the first viewing! Phillip, Danielle and Daniel were always ...
read full review
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Hi Megan, thank you very much for your review. We appreciate your comments, wishing you all the best for the future. ...

“Very helpful and understanding...”

Share on :
Jan 10,2019
Minithumbup
Jo Rees
By: 'P Clark'
Jan 10,2019
0 people found
this helpful
Although the flat had a number of issues, Jo and Carol were very approachable, helpful and understanding. I would recommend Cross Keys if you are looking for accommodation -lovely staff....
read full review
Comment on agent fees
Na
Was this helpful? Yes
By: Joanne Rees
Jan 12, 2019
View all comments (1)
Thank you so much for your lovely comments, we wish you lots of luck in your new home. ...

“Friendly, approachable and professional....”

Share on :
Jan 08,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Anita'
Jan 08,2019
0 people found
this helpful
Katherine, Jack, Stefan and Rob were very down to earth but at the same time supportive and professional. There is no such thing as a stupid question with this team of people. Made to feel at ease and welcome in the office. Very knowledgeable and ...
read full review
Was this helpful? Yes
By: Katherine Lane
Jan 09, 2019
View all comments (1)
Thank you for your lovely comment Anita! It was a pleasure to meet you :-) ...

“Very helpful...”

Share on :
Jan 06,2019
Minithumbup
Jack Merriott MNAEA MARLA
Katherine Lane
By: 'Barbara'
Jan 06,2019
0 people found
this helpful
Made an enquiry about a rental Jack went above and beyond to give me all the info I needed. Very friendly nothing too much trouble for him....
read full review
Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Katherine Lane
Jan 07, 2019
View all comments (1)
Thank you for your lovely comment Barbara, we are happy Jack was able to provide you with all the information you needed. ...

“Danielle and Phillip were extremely helpful and professional throughout the sale of my property....”

Share on :
Jan 04,2019
Minithumbup
Danielle Gibbons
By: 'Stephen and Karen Ansell'
Jan 04,2019
0 people found
this helpful
Both Danielle and Phillip were involved in the sale of my property,They were very helpful and professional keeping me informed of new viewings and feedback from completed viewings. Both were extremely proactive in the sale and marketing of the property and I have no ...
read full review
Comment on agent fees
Fees were vey reasonable and less than other estate agents.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you so much for your lovely review Stephen and Karen, I am delighted that we've have managed to make the process of selling your property a good one! ...

“Great Service when selling our property!...”

Share on :
Jan 04,2019
Minithumbup
Danielle Gibbons
By: 'P Harcus'
Jan 04,2019
0 people found
this helpful
We have found the service supplied by Cross Keys to be exceptional. They have been successful in selling our property, keeping us informed and being competitive. We look forward to selling future properties with them....
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
By: Danielle Gibbons
Jan 14, 2019
View all comments (1)
Thank you very much for your kind review! ...

“Amazing...”

Share on :
Jan 03,2019
Minithumbup
Lynne Duncan
By: 'Georgia & David'
Jan 03,2019
0 people found
this helpful
We have Been renting with Cross Keys for almost 3 years now, They have Always given us the best service and making us feel very welcome. Lynn has been most helpful shown us around our new home was really helpful and welcoming, thank you so much ...
read full review
Comment on agent fees
very welcoming, helpful and gave best service.
Was this helpful? Yes
By: lynne duncan
Jan 03, 2019
View all comments (1)
Thank you both so much. really appreciate the comments.Hope you enjoy your new home. ...

“Top team...”

Share on :
Dec 21,2018
Minithumbup
Rob Down MNAEA
By: 'J Foord'
Dec 21,2018
0 people found
this helpful
very helpful when things were getting tough near the end with the other end of the chain, they can't do enough to help. thanks!...
read full review
Comment on agent fees
good
Was this helpful? Yes

“5* agent...”

Share on :
Dec 18,2018
Minithumbup
Danielle Gibbons
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
read full review
Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“5* agent...”

Share on :
Dec 18,2018
Minithumbup
Danielle Gibbons
By: 'Mrs B'
Dec 18,2018
0 people found
this helpful
I highly recommend Cross Keys who dealt with the sale of my property recently. Offers were made within days of it going on the market but my onward purchase took months to finalise. Danielle's friendly manner & professionalism helped me through the stress of the whole ...
read full review
Comment on agent fees
Cross Keys fees were reasonable & lower than the other two agents who came to give a market appraisal
Was this helpful? Yes
By: Danielle Gibbons
Dec 20, 2018
View all comments (1)
Thank you very much for taking your time and writing us a review. Kind regards, Danielle ...

“Overall Excellent Service in Difficult Circumstances...”

Share on :
Dec 18,2018
Minithumbup
Danielle Gibbons
By: 'Mr and Mrs N'
Dec 18,2018
0 people found
this helpful
- Initial appraisal with Phil was a positive experience and we felt confident in his abilities. He photographed the property promptly and we were extremely happy with the professional job he did with the photography. - It took 7 weeks to get from listing to an offer ...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Phillip Piper
Dec 22, 2018
View all comments (1)
Thank you for your kind comments Mr and Mrs N, It was a pleasure to market and sell such a beautiful house as well as dealing with such nice vendors. Good luck with your new adventure. Kind regards Phil ...
Staff picture Jack Merriott MNAEA MARLA
(211)
Staff picture Jon Curtis MNAEA
(161)
Staff picture Rob Down MNAEA
(246)
Staff picture Craig McMillan Duncan
(32)
Staff picture Danielle Gibbons
(178)
Staff picture Fiona Hardie
(86)
Staff picture Jo Rees
(70)
Staff picture Lynne Duncan
(63)
Staff picture Katherine Lane
(53)
Staff picture Laura Grubb
(41)
Staff picture Lynn Daw
(18)
Staff picture Fiona Wetton
(11)
Staff picture Yvette Beer
(5)
Upload your photo Tom
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

As Seen On

Get in touch with

Cross Keys Estates