• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Apr 28,2015
Minithumbup
Rob Down MNAEA
By: 'Leanne'
Apr 28,2015
0 people found
this helpful
Rob was very polite accommodating and very friendly , he squeezed an appointment in out of working hours , as I was unable to attend other times provided ,which was very kind and accommodating ,On meeting rob he made my partner and I feel very at ease and frlt no pressure for a quick look around ( being out of working hours) a credit to cross keys thankyou...
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By: Rob
Apr 28, 2015
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Hi Leanne, No problem, always happy to put in the effort! Best of luck with your search! ...
Apr 27,2015
Minithumbup
Jon Curtis MNAEA
By: 'Leanne'
Apr 27,2015
0 people found
this helpful
We weren't planning on selling so soon..but viewed a property with crosskeys which we loved! Within a day of viewing the other house.. our home was on the market, with three viewings scheduled for the following day. We had 5 viewings in 24 hours and had 3 full asking price offers. We dealt with Jon on the sale of our property and the purchase of our new home and cannot recommend him enough; he is professional, efficient, honest and friendly (takes good photos as well..!) because of this, the bu...
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By: Jon Curtis
May 01, 2015
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I am so pleased everything went so perfectly for you! I wish you and drew all the best in your beautiful new home! Thank you so much for your kind words. ...
Apr 26,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Chris Healey'
Apr 26,2015
0 people found
this helpful
I cannot fault the whole team at Cross Keys who dealt with my purchase in an exemplary manner. The seller consistently procrastinated, but they were in contact with both their solicitor, the agent selling them a property and my solicitor to try and move things forward. Their communication was excellent, and they left both voice and text messages when I was tied up with work. I would definitely use them in any future sale or purchase....
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By: Tom
Jan 06, 2016
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Hi Chris, thank you very much for your kind words, as an independent agent we thrive off of customer feedback and it is brilliant to see that you were happy with our service. best of luck with the refurbishment! ...
Apr 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Chris Attewell'
Apr 24,2015
0 people found
this helpful
A first class service could not do enough to ensure that viewings where conducted in a very professional manner. Where kept informed of viewings and feedback at all stages. Jon was friendly enthusiastic and has a real passion in his work. He is a valuable asset to your company and because of his service I would recommend Crosskeys to anyone who is thinking of putting their property on the market. °Å¸ËœÂ...
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By: Jon Curtis
Apr 25, 2015
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Thank you so much for your extremely kind words Chris, it has been a pleasure to be involved in your moving process! I wish you all the very best in your lovely new home! ...
Apr 14,2015
Minithumbup
Rob Down MNAEA
By: 'Stephen'
Apr 14,2015
0 people found
this helpful
I thought Rob Down did an excellent survey of my property. He gave good customer service. I would recommend him....
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By: Rob
Apr 14, 2015
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Hi Stephen, Thank you for taking the time to leave some comments on my valuations on your properties, as promised it will always be honest and constructive. All the best with the marketing decisions! ...
Apr 06,2015
Minithumbup
Steve Jones FNAEA MARLA
By: 'Simon and Sharon'
Apr 06,2015
0 people found
this helpful
My wife and I were discussing converting a small out house which is attached to the front of the property into a study, as many of our neighbours have. We weighed up the cost and other ongoing improvements to the property and realised we would not get much of a return on our investment when we had planned to sell the house in a few years, when our fixed rate mortgage ended and we wouldn't get hit buy an indemnity clause. However, after a little bit of financial investigation, it looked worth it...
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Comment on agent fees
The best rate I had found
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By: Aimee
May 06, 2015
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Wow, what an amazing review! Thank you so much for your kind words. We are delighted that you chose us to market your property, and are very happy that the sale has progressed accordingly. I wish you and your family all the best for the future and please do not hesitate to contact us should you need to in the future. ...
Apr 03,2015
Minithumbup
Jon Curtis MNAEA
By: 'Keith'
Apr 03,2015
0 people found
this helpful
Before selecting an agent to sell our mothers property we read the testimonials of other sellers, taking also particular note of what the buyers thought of the company. It became quite obvious that Cross Keys has a good reputation and is well respected for being user friendly. Our granddaughter having herself recently purchased through another agent commented on the 'take it or leave it' attitude of some other agents. A comment which focused our decision making. Having chosen Cross Keys, Jon met...
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By: Aimee
May 06, 2015
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Thank you very much for your lovely comments. All the best. ...
Apr 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Ian Chapman'
Apr 02,2015
0 people found
this helpful
I placed the property on the market with Cross Keys and they had arranged 5 viewings within a week resulting in three offers one of which was accepted. The staff kept me informed of all developments and visits to the house in a prompt and efficient manner. I would thoroughly recommend the agency to anyone who is selling their property....
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By: Rob
Apr 02, 2015
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Hi Ian, Delighted with the comments, really pleased with how things have progressed and I hope you are too! All the best with any future endeavors and we hope to see you again should you ever need to sell a property! ...
Apr 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Ian loze'
Apr 02,2015
0 people found
this helpful
Tom and Rob were absolutely brilliant in actively facilitating the sale of my property. Their communication was excellent and especially important to me as I live away from the location of my property in the week. Thank you Tom, Rob and the Cross Keys team!...
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By: Rob
Apr 02, 2015
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Hi Ian, Thank you so much for your kind words, we really appreciate the time taken to leave feedback. Fingers crossed for a smooth transaction I know your buyers are super keen and delighted to be acquiring such a fantastic start to their journey on the property ladder! ...
Mar 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Sally Read'
Mar 30,2015
0 people found
this helpful
Jon listened to what I was looking for and knew exactly which was the right property for me. He arranged a viewing there and then and he was spot on with his recommendation. I was impressed with his attention to detail and professionalism. He is polite, confident, and this in turn convinced me I was in capable hands. He has dealt with all my questions patiently, accurately and with humour. Nothing is too much trouble. All phone calls have been answered promptly, and if I need to leave a message...
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By: Jon Curtis
Mar 31, 2015
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Thank you so much Sally, i am delighted i've managed to find you a lovely new home! ...
Mar 27,2015
Minithumbup
Rob Down MNAEA
By: 'lucy'
Mar 27,2015
0 people found
this helpful
I have excepted an offer for my property. I have found Cross keys very down to earth and honest staff. I had only been on the market for a week....
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By: Rob
Mar 27, 2015
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Hi Lucy, Thank you so much for your kind words, As you know I absolutely loved your house and it seems the viewing public did also! All the best ...
Mar 27,2015
Minithumbup
Tom Duncan DipDEA
By: 'K'
Mar 27,2015
0 people found
this helpful
We would like to thank Tom and the team for making the process run very smoothly. Tom was able to answer all of our questions and returned our calls quickly if we called with a question out of hours. Very approachable and friendly. I found the Stock office very friendly and felt comfortable 'popping in' to browse properties. Tom is very polite and always had a smile. Thank you for all your help. K...
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By: Tom
Mar 27, 2015
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Thanks for those kind words Kim, we're happy to have been of service! Hope all is going well in your new home :) ...
Mar 26,2015
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Lee Ashcroft'
Mar 26,2015
0 people found
this helpful
The overall service was comprehensive and effective from initial meeting, to uploading photos, and finally providing feedback on potential tenant visits; due diligence of the whole process was first class in execution. I view the effectiveness of the service from 'cradle to grave' in the relationship that Cross Keys has with the customer. And that is based around three factors: delivering a tenant to the property in the quickest time, with the highest possible rent, and marketed to the highest p...
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By: Rob
Mar 26, 2015
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Hi Lee, On behalf of everyone at Cross Keys, delighted you have found the process so easy. The photo's did look fantastic and I am sure combined with the quality of workmanship put into the house itself and the details produced was what got it rented so quickly! All the best ...
Mar 26,2015
Minithumbup
Jon Curtis MNAEA
By: 'Emma & Thomas'
Mar 26,2015
0 people found
this helpful
We can't thank Jon enough for all his help and fantastic customer service. Any questions we had Jon was able to answer them and point us in the right direction. Compared to other company's we had been in contact with Jon and Cross Keys Estates outshone them all. Thank you for making the selling process so painless. Emma & Thomas...
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By: Jon Curtis
Mar 28, 2015
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Thank you both for your extremely kind words, it has been an absolute pleasure securing a buyer for your lovely home! ...
Mar 26,2015
Minithumbup
Jon Curtis MNAEA
By: 'Ian'
Mar 26,2015
0 people found
this helpful
Both members of staff were very helpful, helping me through the purchase first time buyer. The kept me fully informed of the progress and the next steps. The agent was on time for the viewing and, after showing me around, left me to go around again by myself allowing me some quiet time to contemplate the property. After the offer was made the office ensured that I was fully aware of the process and what was happening. This was very helpful as a first time buyer. Overall I found the experience no...
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By: Aimee
May 06, 2015
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Thank you for your kind words, I really hope you are very happy in your new home. ...
Mar 26,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'John & Sue Griffiths'
Mar 26,2015
0 people found
this helpful
Following a pleasant and informative meeting with Jack we decided to choose Cross Keys for their local knowledge and realistic valuation of our property. This was our first house sale and being both in our 60's we were nervous. We need not have worried as Rob took inspiring photos which made our house look superb. Within a couple of days Tom showed around two viewings, who both made offers, and within a week we had sold. Simples....
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By: Tom
Mar 28, 2015
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Thank you for our kind words! Glad it was as stress-less as it was for you, it was our pleasure! ...
Mar 16,2015
Minithumbup
By: 'Angie'
Mar 16,2015
0 people found
this helpful
Cross keys arranged a tenant find for my property. It was the first time I had rented a property therefore a bit apprentice about the whole process. Photos of the property were taken and advertised on the Internet the same day. Within hours of my property being advertised I had three viewings for the next day. I had a prospective tenant by the end of that day. Excellent turnaround due to their excellent service....
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Comment on agent fees
Excellent agreed fees.
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By: Rob
Mar 26, 2015
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On behalf of Cross Keys I would like to just say thank you for your kind words, the rental market is always full of potential tenants and the best houses usually do rent immediately! ...
Mar 05,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Kevin archer'
Mar 05,2015
0 people found
this helpful
Have just sold our home in 48 hours after jack, rob,Tom put it on the market ! Jack ( the boss )went above and beyond to help us in setting the house up for sale , Rob did a great job of photos and finding our buyers ( called me after hours to give me updates) thanks rob. Also thanks to Tom for showing the buyers around our house . Would highly recommend this estate agent team to any one thinking of selling their home or looking for a new one .well done to the team ....
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By: Rob
Mar 05, 2015
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Hi Kevin, Always nice to see when clients come back to use our services time and again, glad to see how popular the property has been and fingers crossed for a smooth transaction! ...
Mar 05,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Mr Martin'
Mar 05,2015
0 people found
this helpful
We have recently purchased a property using Cross Keys, on the initial viewings Rob was very helpful providing useful information and knowledge about the property itself, its history and the area, we dealt with Rob and Tom in the sale and again it has been very smooth. No hiccups and honesty throughout even when things cropped up along the way....
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By: Tom
Mar 06, 2015
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Thank you very much for your kind words, any feedback is greatly appreciated! ...
Mar 02,2015
Minithumbup
Jack Merriott MNAEA
By: 'Colin'
Mar 02,2015
0 people found
this helpful
The Cross Keys team were extremely efficient and helpful in our search for a property. Their knowledge of the local area and of the property itself was detailed and invaluable when it came to choosing our home. Thank you Jack and the team....
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By: Jack
Mar 11, 2015
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It was a pleasure dealing with you, I hope you will both be very happy in your new home. ...
Feb 24,2015
Minithumbup
Rob Down MNAEA
By: 'Jemma'
Feb 24,2015
0 people found
this helpful
Rob was a credit to the team at Croos a Keys, he very recently valued my property, and was extremely helpful and informative. No question was too much trouble!...
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By: Rob
Feb 24, 2015
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Hi Jemma, Many Thanks for your kind words it is always appreciated! Hopefully the information was of some us in your decision whether or not to market the property! ...
Feb 13,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Miranda & Gill'
Feb 13,2015
0 people found
this helpful
We highly recommend using cross keys, the service was so professional right from the very beginning. We used cross keys to sell our home and they were marketing our new soon to be home too.Tom Duncan was the first team member we saw as he shown us around a few homes. Tom had a lot of knowledge about the property and we felt so relaxed with him and able to be honest with the viewings. The main team member who really deserves our praise and a huge thank you is Rob Down. Rob phoned us regarding th...
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Comment on agent fees
An agreed fixed price was the done deal for us and a saving of β€š£800 for other quotes.
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By: Rob
Feb 13, 2015
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Hi Miranda + Gill, Thank you so much for such fantastic feedback! We are all genuinely passionate about what we do and it is always lovely to be invited in and instructed on properties as beautifully presented as yours. You have one very lucky buyer! Looking forward to see your new purchase once you have put your mark on it! Look forward to the house warming! All the best ...
Feb 13,2015
Minithumbup
By: 'Matt Horrill'
Feb 13,2015
0 people found
this helpful
Very helpful, even though I was not a client of theirs and therefore not paying them any money, Cross Keys went above and beyond their duty of care to help everything go as smoothly as possible for me. Will definitely use this estate agent in the future....
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By: Tom
Feb 13, 2015
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Hi Matt, thank you for those kind words, they are really appreciated and I'm glad you were happy with our service. Always working on providing great customer service! ...
Feb 13,2015
Minithumbup
Jack Merriott MNAEA
By: 'Kim'
Feb 13,2015
0 people found
this helpful
Jack advised us on how to present our property and placed an honest value on the propery. They were not pushy in any way when valuing our property but we found them very competitive. Above all we liked the polite manner in which they worked with us Very pleased with all the photos they took and the advice they gave us when taking them. They kept us informed all along the way with texts, phone calls and emails, with honest instant feedback from viewings. We found all the staff very helpful. ...
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Comment on agent fees
Could not have got a better deal anywhere else!
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By: Jack
Feb 26, 2015
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It was an absolute pleasure, anytime you need us, you know where we are. ...
Feb 12,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Nikki'
Feb 12,2015
0 people found
this helpful
Tom and Rob were very helpful and kept us informed throughout the whole process...
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By: Tom
Feb 12, 2015
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Hi Nikki, many thanks for your kind feedback. it is always appreciated ...
Feb 06,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Andy H'
Feb 06,2015
0 people found
this helpful
I chose Cross Keys on reputation and I was not disappointed. A very quick sale followed my decision to sell and Rob is certainly well aware of the local market. I was kept informed of progress and received quick responses to any queries I had during the selling process. I have another property in the area and without doubt I will instruct Cross Keys to act on my behalf when it's time to sell. Thank you Guys!...
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By: Rob
Feb 06, 2015
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Hi Andy, Thankyou for your kind comments and we look forward to selling your other property in the near future! ...
Feb 04,2015
Minithumbup
Jon Curtis MNAEA
By: 'Emma'
Feb 04,2015
0 people found
this helpful
We found the staff at Cross Keys to be exceptional, and realistic, and a breath of fresh air unlike some estate agents you can find. The team were always quick to respond to messages and kept us up to date the whole way through the sale of our property. Nothing ever seemed too much for the team to take on which resulted in a quicker than expected sale, and we cannot thank them enough. We would highly recommend using Cross Keys, and if we ever find ourselves needing the same service, will not hes...
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Comment on agent fees
We found that Cross Keys had by far the lowest fees, which then came as a surprise to find there were no hidden charges or fees in addition to the fee quoted.
Was this helpful? Yes
By: Aimee
Feb 09, 2015
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Thank you so much for your kind words, I hope you are very happy in your new home. ...
Feb 02,2015
Minithumbup
Rob Down MNAEA
By: 'Anne'
Feb 02,2015
0 people found
this helpful
The selling of this property was very difficult for me personally as it had been the family home so there was lots of emotional attachment. Right from the valuation until the sale Rob has been very involved and I always felt that all through the process (with some hiccups along the way) that my role as a seller was always top priority. It has been an emotional roller coaster for me but was made easier by the professionalism and being kept up to date on things has made this more bearable for me ...
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By: Rob
Feb 02, 2015
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Hi Anne, Thank you so much for such lovely feedback, as mentioned the property has had a huge amount of sentimental value to yourself and I am so pleased that the process (With it's problems along the way) have been made easier by Cross Keys where possible. I wish you all the best in your future endeavors and if should should ever need to buy or sell in the Plymouth area again we would be more than happy to help! All the best ...
Feb 01,2015
Minithumbup
By: 'Miss Braddon'
Feb 01,2015
0 people found
this helpful
Very helpful and informative with prospects of purchasing, she also arranged valuations and financial advice for us quickly and efficiently . Friendly and approachable. Would definitely recommend. a...
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By: Aimee
Feb 09, 2015
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Thank you so much for your lovely comments. ...
Feb 01,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Anon'
Feb 01,2015
0 people found
this helpful
We would like to offer a big thank you to all at Cross Keys, particularly Rob and Tom for all the professional efforts and personal service that they have given us during a particularly protracted and complex property purchase. Without Rob's excellent interpersonal and negiotiating skills between all those directly and indirectly involved in the transaction, the sale would almost certainly have fallen through. This would have been a great disappointment to us and we are most grateful for all h...
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By: Rob
Feb 02, 2015
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Thank you for your kind words! We all really appreciate the feedback and will always work on providing great customer service! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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