• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Oct 30,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lindsey Leary'
Oct 30,2015
0 people found
this helpful
We viewed our new house twice, as well as many others, with Rob Down and then with Tom Duncan. They were always prompt (even when we were running late!) and they were always refreshingly honest about the pros and cons of each property. They have supported us so well through the buying process, contacting us regularly with updates and ensuring that all was on track. I can't recommend them highly enough. We dealt with other agents while initially trying to find a house and I can honestly say that ...
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By: Rob
Oct 30, 2015
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Hi Lindsey, Many Thanks for taking the time to leave us a review, I can honestly say it has been an absolute pleasure assisting you in your purchase and I really hope you settle in well to your new home. Thanks again. ...
Oct 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Josh'
Oct 30,2015
0 people found
this helpful
Would like to thank Jon for his excellent communication, professionalism and ensuring that all paperwork and admin was dealt with as fast as possible so we were able to move in the following week. Couldn't have been easier....
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By: Jon Curtis
Oct 30, 2015
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Thank you Josh, I'm glad you're happy with our service! Hope you are enjoying your new home! ...
Oct 28,2015
Minithumbup
By: 'Teresa'
Oct 28,2015
0 people found
this helpful
Professional, realistic valuation and achieved what they said in a short time. What more do you want do you expect from your Estate Agent !!...
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Comment on agent fees
Cheaper than most of its competitors, and well worth the money.
Was this helpful? Yes
Oct 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Mr and Mrs L'
Oct 24,2015
0 people found
this helpful
We contacted 3 separate agents to get a valuation for our property. Jon was cross keys representative. the first thing that struck us was his enthusiasm for what he did and his positive manner in which he spoke about our property and taking it to the market. Once we instructed cross keys to put our property on the market Jon visited us to take the details and to photograph the property. His attention to detail in the photographs presented our property in the best possible light. The advert was ...
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By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments, we wish you the best of luck in your new home! ...
Oct 22,2015
Minithumbup
Jon Curtis MNAEA
By: 'Margaret Mitchell'
Oct 22,2015
0 people found
this helpful
Thank you so much to Aimee and the team at Cross Keys Mannamead for selling our dads bungalow a sad time for us all but taken care of professionally by Aimee it went very smoothly with her keeping us up to date with everything throughout the sell . We would not hesitate to use Cross Keys again they have given us 5 star service .A big thank you from us all ....
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By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments! ...
Oct 19,2015
Minithumbup
Tom Duncan DipDEA
By: 'Konrad'
Oct 19,2015
0 people found
this helpful
Tom was brilliant from the start to finish. He is young professional who will do anything for you. Highly recommend. Pressure to do business with him....
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By: Tom
Oct 19, 2015
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Thank you Konrad, pleased to have done business with you! If we can help again in the future, you know where we are! Best of luck with your new property ...
Oct 12,2015
Minithumbup
Tom Duncan DipDEA
By: 'Happy buyer'
Oct 12,2015
0 people found
this helpful
Highly recommend Tom and Crosskeys. Tom has been so helpful and easy to deal with - nothing has been too much trouble. He is so polite, courteous and affable and always smiling. Thanks Tom....
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By: Tom
Oct 12, 2015
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Thank you so much for your kind words, customer feedback is always very much appreciated! I hope you enjoy your new home. ...
Oct 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Dan'
Oct 02,2015
0 people found
this helpful
Cross keys were very helpful to us and good at keeping us informed during our sale process. They sold our house quickly for a fair price. Their photos are of a high quality and we believe this helped to get several people interested in viewing the property. We would recommend them to friends and would use them again in the future....
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By: Rob
Oct 03, 2015
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Hi Dan, Many Thanks for your kind words, if circumstances change in the future and you need to sell again we would be more than happy to assist again! ...
Oct 02,2015
Minithumbup
By: 'Connie & Tom'
Oct 02,2015
0 people found
this helpful
Aimee was fantastic through the process of purchasing our first home. Great with communication via telephone and email., keeping us well informed. She was very friendly and approachable if we had any queries. When we come to sell in the future I would definitely be contacting cross keys as their advert for the house was very informative and had lots of pictures to grab our interest. Thank you very much for all your help!...
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By: Aimee
Oct 03, 2015
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Thank you so much for your lovely comments, I wish you the best of luck in your new home, and look forward to hearing from you in the future! ...
Sep 30,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Spencer Tall'
Sep 30,2015
0 people found
this helpful
I sold my property and bought another using Cross Keys and they were excellent throughout. I dealt with Jack in the first instance and then Rob, both whom were very helpful to my needs. They ensured a smooth transition from seeling my property to buying the other. Upon completion date I had an issue with the removals firm, who managed to smash the front door of my old house. During the dispute jack was very supportive and helpful in getting things sorted out for me....
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Comment on agent fees
I thought the fees changed in comparison to other estate agents was more than reasonable
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By: Jack
Sep 30, 2015
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It was our pleasure Spencer. We hope that you and your family will be very happy in your new home. ...
Sep 26,2015
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Sue'
Sep 26,2015
0 people found
this helpful
Most of my dealings when buying this flat were with Rob. I found him to be very easy to talk to. He kept me well informed throughout the process both by email and telephone. Jack handed over the keys upon completion very efficiently and advised me not to hesitate in contacting him should I have any further queries. The advertising of the flat was very good with plenty of photos to encourage me to have a viewing. All in all a good experience....
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By: Jack
Sep 30, 2015
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Many thanks for your kind words. We are always pleased when our customers leave us nice comments and we hope that if you ever need us again in the future you do not hesitate to give us a call. ...
Sep 24,2015
Minithumbup
Jake Brown
By: 'Carmen'
Sep 24,2015
0 people found
this helpful
Jake was very professional and patience while showing the property that I have just rent. He is been very helpful providing information about the property and he dealt with all paperwork extremely fast....
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By: jake brown
Sep 30, 2015
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Thankyou so much for your comments. Wish you all the best in your new home. ...
Sep 22,2015
Minithumbup
Jake Brown
By: 'lianne'
Sep 22,2015
0 people found
this helpful
Our letting agent went above and beyond to get me a suitable property for my needs, he was very professioall and answered any queries that i had...
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Comment on agent fees
Very affordable no hidden costs
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By: Jake Brown
Sep 30, 2015
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Means a lot. Thank you!! ...
Sep 18,2015
Minithumbup
Jon Curtis MNAEA
By: 'Frances Forrest'
Sep 18,2015
0 people found
this helpful
This was a challenging sale. I was selling a flat for my elderly mother and I live120 miles away. I chose Cross Keys because they came recommended . They gave a sensible quote, and although not the highest valuation I chose them because they did what I asked. They weren't pushy but listened. Jon went over and above the brief to help , knowing I lived far away. He helped sort out a number of things over and above the normal brief of an estate agent. The sale took longer than expected due to...
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Comment on agent fees
In line with other agents. They earned their fee.
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By: Jon Curtis
Sep 18, 2015
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Thank you ever so much for your kind comments Frances, after a long process I'm delighted that mum is now settled into her new home! ...
Sep 17,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Carol from Crownhill'
Sep 17,2015
0 people found
this helpful
I experienced both sides of buying with cross keys & then selling the same property unexpectedly after a year or so. I found the on-line photos were fabulous & they listened to how I would like things done. I also have a pet & felt confident they would be careful & not let her run into the road. I always received texts when viewings were arranged, followed by regular feedback emails too. I certainly love sending emails and ALWAYS got a reply. Thoroughly recommend the Stoke...
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Comment on agent fees
Fair fee & explained properly
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By: Tom
Sep 24, 2015
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Thank you so much for your kind words Carol, we wish you all the best of luck in your new home! ...
Sep 10,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Tom banks'
Sep 10,2015
0 people found
this helpful
Good fast service, marketed and rented the property within a week. Fast and reliable responses to email. Friendly service. Would recomend....
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By: jake brown
Sep 11, 2015
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Thank you so much Tom ...
Sep 03,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Karen sayell'
Sep 03,2015
0 people found
this helpful
From start to finish, all the guys were fantastic, I was kept informed regularly of the progression, They were true to their word and my house went quickly as the predicted, They gave me some solicitors numbers of which I used, as were just as good. All in all it was a great transaction from start to finish. Well done all members of cross Keys Stoke...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Karen, Thankyou for your comments, all the best with the move. ...
Aug 30,2015
Minithumbup
Rob Down MNAEA
By: 'Nicky'
Aug 30,2015
0 people found
this helpful
I recently dealt with rob to get a valuation on my mothers flat. He was on time and very helpful. I was only in Plymouth for a week as I live in Wales. He dealt with every thing very quickly for me. I would recommend Cross Keys to any one selling a property....
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Nicky, Hope the sale is progressing nicely, all the best! ...
Aug 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Andrew F'
Aug 21,2015
0 people found
this helpful
All of the team at Cross Keys (Manamead) provided us with an excellent service. At all time they were professional and polite. They worked incredibly hard throughout the time it took to sell our property, which did have its complications. I would without hesitation recommend them to friends or family....
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Comment on agent fees
Very reasonable for the brilliant job that the team at Cross Keys provided.
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By: Aimee
Aug 21, 2015
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Thank you ever so much for your kind words and we wish you all the best of luck in your new home! ...
Aug 18,2015
Minithumbup
Rob Down MNAEA
By: 'Becky martyn'
Aug 18,2015
0 people found
this helpful
I was so impressed with the attention to detail rob gave whilst selling our property. The information we received before deciding to go with cross keys was not bias or too persuasive, just honest and gave us time to consider our options. The photographs looked fantastic and we sold within 24 hours! We cannot fault the care and attention we were given during and after our sale. Highly recommended....
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By: Rob
Oct 03, 2015
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Hi Becky, Hope you are settling in well, all the best. ...
Aug 12,2015
Minithumbup
Rob Down MNAEA
By: 'Hayes & Burnard'
Aug 12,2015
0 people found
this helpful
As first time buyers we literally had no clue with the process of buying a house. The service we received was exceptional and extremely efficient. We both felt very comfortable and the advice given to us has been outstanding. Rob goes above and beyond, and was always at the end of a phone or an e-mail away. We can't recommend the agents enough, and staff like Rob are a credit to them....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Thankyou for your comments, will be interested to see how the project is coming along! Be sure to invite us back once you are finished! ...
Aug 10,2015
Minithumbup
Jon Curtis MNAEA
By: 'T Botha'
Aug 10,2015
0 people found
this helpful
The service was exceptional from start to finish. Jon and Aimee were excellent communicators and always kept us in the loop and up to date with views/buyers interested in our flat. I wouldn't hesitate to use Crosskeys in the future....
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By: Jon Curtis
Aug 10, 2015
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Hi Tarryn, Many thanks for your review, it is wonderful to hear that you are so pleased with our service! ...
Jul 31,2015
Minithumbup
Jake Brown
By: 'S. Ford'
Jul 31,2015
0 people found
this helpful
First of all, Jake was there really early for my viewing of the flat which I was bitterly surprised by. He welcomed both me and my friend with a friendly smile and asked a lot of prompting questions to see what I really wanted from a potential flat. Ideally, I already knew that I really wanted the flat but Jake was very positive about the viewing and was very honest about the positive and negatives of the property. There was a few concerns on my part but he was very honest and trustworthy in his...
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Jul 29,2015
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Vicki'
Jul 29,2015
0 people found
this helpful
I cannot praise Cross Keys enough. From an initial consultation and fair valuation, to the time and care taken on the photos and description where they dressed the rooms to show them off to their very best. The team's communication throughout the whole process has been second to none - even if 'my' agent was unavailable, the rest of the team were suitably informed to know what answer to give to my questions. I sold to my second viewers at 99% of the full asking price, proving that this local ag...
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Comment on agent fees
Middle of the road fees; some are cheaper, many are more expensive
Was this helpful? Yes
By: Rob
Jul 29, 2015
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Hi Vicki, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jul 27,2015
Minithumbup
Jake Brown
By: 'Lisa Arries'
Jul 27,2015
0 people found
this helpful
We meet with Jake at washbourne, he showed us around the property and answered all questions we had, which is excellent and very rare. Deciding that we loved the property we met Jake at the beautiful office which we arranged the moving in date etc. Jake was very friendly and professional. Couldn't rate him any higher. With our current problems we have had many problems, as well as issues sorting these problems with the agency. However I have confidence cross keys will offer a top servic...
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Comment on agent fees
Very cheap in comparison to other agencies. Will be recommended friends and family.
Was this helpful? Yes
Jul 24,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Lawrence'
Jul 24,2015
0 people found
this helpful
Excellent service. Very helpful. Would recommend....
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By: jake & carol
Jul 24, 2015
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Thankyou so much for them kind word lawrence. ...
Jul 23,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Juliet White'
Jul 23,2015
0 people found
this helpful
I recently purchased a bungalow through Cross Keys. I found the knowledge and help from both Jon Curtis and Steve Jones invaluable. It was obvious that they not only know the area and the market well but they were happy to discuss all aspects of the building with me. We needed quite a bot of work done on the property and they made it simple for trades to get the access they needed to get quotes and estimates prior to exchanging contracts....
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By: Jon & Steve
Jul 23, 2015
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Thank you so much for taking the time to write such a lovely review for us. We are delighted you are pleased with our service, and look forward to seeing the new and improved 'Morley'! ...
Jul 22,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Mike White'
Jul 22,2015
0 people found
this helpful
I have used Cross Keys as a letting agent for several flats, since the end of last year. Their knowledge of the prices within Plymouth has been exceptional and their service has been exemplary. I have always been amazed at how quickly they have let each flat. Steve Jones has always given me very honest appraisals of the market and his team have always worked hard to market the properties. This really impressed me with the first property, which has been replicated with each vacant flat since. If...
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By: Jon & Steve
Jul 23, 2015
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Mike, many thanks for your kind review, it is greatly appreciated from all of us and we will continue working hard into the future! ...
Jul 19,2015
Minithumbup
Steve Jones FNAEA MARLA
By: 'Gloria Lane'
Jul 19,2015
0 people found
this helpful
Steve's extensive knowledge of the area and the enthusiasm with which he approached the job of selling my house left me in no doubt that Cross Keys was the firm to go with. Photographs of the property taken at our initial meeting were speedily media-displayed and the delightful Aimee, together with colleagues Jon, Jake and Karen, has kept me well informed of interest shown and viewers' stated impressions of the property throughout the whole process. The low percentage charge based on the final s...
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Comment on agent fees
No sign of greed displayed in a charge of 1% of final selling price.
Was this helpful? Yes
By: Aimee & Steve.
Jul 20, 2015
View all comments (1)
Thank you so much for the lovely review Gloria, from Aimee and Steve. ...
Jul 17,2015
Minithumbup
Jon Curtis MNAEA
By: 'E. Gainsborough'
Jul 17,2015
0 people found
this helpful
I was very impressed with the professionalism of Cross Keys from my first enquiry to completion of sale. Jon's photo's were excellent. My property sold within 24 hrs and completed to my timescale....
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By: Jon Curtis
Jul 17, 2015
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Thank you Emma for your kind review, I am delighted that you are pleased with the service Cross Keys provided for you, and I would like to wish you and your daughter all the best in your new life up the line! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 41 1 264 2 144 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(181)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(328)


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