• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Jon
  • Staff picture
    Steve
  • Staff picture
    Carol
  • Staff picture
    Megan Gilmour
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip
  • Staff picture
    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Mar 02,2017
Minithumbup
Jon
By: 'Alexandra Tait'
Mar 02,2017
0 people found
this helpful
I cannot recommend Jon Curtis highly enough. He is professional, approachable and completely put me at ease. Nothing is too much trouble and the stressful process of putting my property on the market was made very easy. Jon in fact got me full asking price ...
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Comment on agent fees
Very reasonable fee.
Was this helpful? Yes
By: Jon
Mar 06, 2017
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Thank you Alex for such a lovely review, I am so pleased to hear your positive thoughts about our services! ...
Feb 28,2017
Minithumbup
Jon
By: 'H'
Feb 28,2017
0 people found
this helpful
Great service from Jon and Aimee. Jon takes great pictures which really showed my house at its best and good feedback on the viewings with a buyer found very quickly. Aimee worked tirelessly and kept me updated regularly to get to exchange and completion with ...
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: Aimee
Feb 28, 2017
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Thank you so much for your lovely review Helen! I hope you're really happy in your new home. ...
Feb 25,2017
Minithumbup
Megan Gilmour
Carol
By: 'Tracey Perriam'
Feb 25,2017
0 people found
this helpful
I have used other agents in the past and got fed up of chasing them up. Not knowing when views were happening or rarely getting feedback. However with Cross Keys there are text and emails to confirm viewing time and who with. Afterwards there was ...
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Comment on agent fees
Very good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Carol
Megan Gilmour
By: 'A&S McN'
Feb 24,2017
0 people found
this helpful
Cross Keys staff have been a delight to work with. Following a previous differing experience with another agency, we have had nothing but positive, professional and friendly communications with all the Cross Keys staff. All the staff we have dealt with, including Carol, Jake and ...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Jon
By: 'Mr C. HM Forces'
Feb 17,2017
0 people found
this helpful
After two unsuccessful attempts to sell my flat with other agents I was recommended Crosskeys agents from a family member who sold his property within a week of it hitting the market. Jon Curtis made a visit to my flat and in agreement of a ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Feb 23, 2017
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Thank you so much for your lovely review Adam, I hope you're very happy in your new home! ...
Feb 09,2017
Minithumbup
Rob
By: 'Jody Rofe'
Feb 09,2017
0 people found
this helpful
Having just bought our first house with Cross Keys we can't thank them enough. Rob showed us round the property in the first place and was open and honest with us about the sellers expectations. We finally had an offer accepted and proceeded to purchase ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2017
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Hi Jody, Thanks for your comments, hope you have settled well into your new home! ...
Feb 08,2017
Minithumbup
Jack Merriott MNAEA
By: 'Great service from the Cross Keys team'
Feb 08,2017
0 people found
this helpful
I have both bought and sold using Cross Keys and Jack and his team are great! They are friendly, knowledgable and have great communications. I would whole heartedly recommend their services to anyone doing business in Plymouth...
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Comment on agent fees
A good rate was offered by the agency
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Thankyou for your kind words, we all really appreciate the feedback! ...
Feb 07,2017
Minithumbup
Rob
By: 'Craig'
Feb 07,2017
1 people found
this helpful
I have been hugely impressed by the service Cross Keys Estates were able to offer. They were thorough in the assistance provided for both the sale of my property and purchase of my new home. Advice and information has been provided at all points during ...
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Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Thanks Craig! Hope all went well with the move and you are settled! You will have to invite us all back to see it once you have finished the redecorating! ...
Feb 03,2017
Minithumbup
Megan Gilmour
By: 'M & M'
Feb 03,2017
0 people found
this helpful
Right from the start, the Cross Keys Estates staff have been professional, helpful and very approachable. They have made the process of renting smooth and uncomplicated. The information they provided us was thorough and very well explained. I have been very impressed with the level ...
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Comment on agent fees
Fees are average, but good value for the level of service we have received.
Was this helpful? Yes
Feb 03,2017
Minithumbup
By: 'Lydia'
Feb 03,2017
0 people found
this helpful
Really positive in his approach :) helped me get my new home with my partner we are over the moon with this property :) and thanks to all of the staff aswell but Jake dealt with us mainly and was brilliant. Thankyou :)...
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Comment on agent fees
Good agency fees....defiantly recommend!
Was this helpful? Yes
Feb 01,2017
Minithumbup
By: 'Lyn Barrett'
Feb 01,2017
0 people found
this helpful
i have dealt with quite a few estate agencies over the years and hand on heart this is the quite the best one. Debbie has kept in touch during the process of my purchase of the property and this is something I have not experienced ...
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Comment on agent fees
Don't know I'm doing the buying
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
On behalf of Debbie I know she would love to say thank you, she is away from the office for a few weeks at the moment, but she very much enjoyed dealing with you for the purchase! ...
Jan 31,2017
Minithumbup
Megan Gilmour
By: 'Connor Cooper'
Jan 31,2017
0 people found
this helpful
Excellent service from this pair. The great communication from these two is what made our move so smooth and quick. They worked around our plans to suit us which was extremely handy. Everything was explained in full detail to us and there wasn't a question ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2017
Minithumbup
By: 'Aaron Anderson-Smith'
Jan 31,2017
0 people found
this helpful
Aimee was absolutely amazing from start to finish! Aimee was professional and extremely knowledgable, replying to every email, and phone call, putting our minds at rest. Just our luck that the radiator leaked through the kitchen ceiling just after the survey. Aimee liased between us ...
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Was this helpful? Yes
By: Aimee
Feb 01, 2017
View all comments (1)
Thank you so much! I really hope you're both happy in your new home! :) ...
Jan 30,2017
Minithumbup
Megan Gilmour
By: 'Charlotte w'
Jan 30,2017
0 people found
this helpful
I had a very positive experience with cross keys, Megan and Jake were extremely helpful during the process of renting our place, everything was done very quickly and we moved with in 3 weeks of viewing the property. Megan was a pleasure to deal with during ...
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Comment on agent fees
Fees are quite excessive.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Jon
Steve
By: 'Louise'
Jan 27,2017
0 people found
this helpful
Would just like to say a big "thank you " to all the staff in the office , their communication from start to finish was excellent , their advise and manner was both professional and helpful . I would always use Cross Keys for both sales and ...
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Comment on agent fees
The fees were very competitive , great service and value for money
Was this helpful? Yes
By: Jon
Feb 03, 2017
View all comments (1)
Thank you so much Louise for your kind review! ...
Jan 23,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Hevallaa'
Jan 23,2017
0 people found
this helpful
I don't usually leave online reviews but I feel Cross Keys need to be recognised for their fantastic customer service and the business that they run. I have sold a property with them and also viewed properties with them in my search for my perfect ...
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Comment on agent fees
Good value for money. The service is the best we have ever received from our dealings with all other estate agents. Having viewed many properties in our search, we were able to compare and Cross Keys are so professional and good at what they do.
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
View all comments (1)
Hi Heather, Thank you so much for your kind words, it's always nice to get praise especially as lovely at this. Thanks again ...
Jan 20,2017
Minithumbup
Megan Gilmour
By: 'Filipa'
Jan 20,2017
0 people found
this helpful
I would like to say that I am very happy that miss Megan, Molly and Jake were very helpful in everything I needed. I got to move as quickly as possible and I'm so happy that they're always on hand. Wish all the best for ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Eleanor'
Jan 16,2017
0 people found
this helpful
All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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Was this helpful? Yes
By: Rob
Jan 30, 2017
View all comments (1)
Hi Eleanor, Thank you for your comments, good feedback and kind words are always well received. Hope you have settled in well to your new home! ...
Jan 11,2017
Minithumbup
By: 'Nathan'
Jan 11,2017
0 people found
this helpful
Aimee was very friendly and professional throughout. The completion of the sale actually took a very long time due to legal issues which were beyond the control of Cross keys, but Aimee still kept me updated by phone and e mail and did her best ...
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Comment on agent fees
the fee's were in line with industry standard.
Was this helpful? Yes
By: Aimee
Jan 11, 2017
View all comments (1)
Thank you so much for the lovely review, hope you're all settled in your home! ...
Jan 10,2017
Minithumbup
By: 'Sam Tillyer'
Jan 10,2017
0 people found
this helpful
Aimee was extremely helpful when buying my property. Always keeping me up to date with progress throughout this stressful time....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Aimee
Jan 10, 2017
View all comments (1)
Thank you so much for the lovely review! ...
Jan 09,2017
Minithumbup
Rob
By: 'Paul'
Jan 09,2017
0 people found
this helpful
After viewing many flats with different agents I met Tom who Was on time very smart had all the information on the property and knew his job. Even though I Was buying at the lower end of the market I felt important and a valued ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
View all comments (1)
Hi Paul, Thank you so much for your comments, best of luck with the rental! ...
Jan 03,2017
Minithumbup
By: 'Emily Ruse'
Jan 03,2017
0 people found
this helpful
Jake has been very helpful, was interested to understand what sort of property I was looking for and within 3 weeks, has managed to find somewhere to suit me. Thank you! Would definitely recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 03,2017
Minithumbup
Jack Merriott MNAEA
By: 'PAFC123'
Jan 03,2017
0 people found
this helpful
All staff very friendly, helpful, professional and efficient in their dealings. They have been really easy and straightforward to work with, and we would not hesitate to recommend their services to others....
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Was this helpful? Yes
By: Jack Merriott
Jan 03, 2017
View all comments (1)
Many thanks for your nice comments. We are only too pleased to help. ...
Jan 03,2017
Minithumbup
Megan Gilmour
By: 'Mark'
Jan 03,2017
0 people found
this helpful
Would highly recommend cross keys letting agents after their fantastic support towards helping me move in.Every single questioned answered within a few hours and always happy to help...
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Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'Shona'
Dec 15,2016
0 people found
this helpful
We recently purchased a property through Cross Keys after a number of months of dealing with a large number of Estate Agents within the area. Of all the Agents that we had contact with (including another where we were purchasing a property that fell through ...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Rob
By: 'Better than the high street agents'
Dec 09,2016
0 people found
this helpful
Today is our moving day. Cross keys found us a buyer within a week of being on the market. Altogether from start to finish the whole process has taken 9 weeks. They have the perfect combination of skills and expertise within the team to help guide ...
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Comment on agent fees
Very reasonable and well worth every penny.
Was this helpful? Yes
By: Rob
Jan 30, 2017
View all comments (1)
Thank you for your comments! Nice to see you felt we were competitive on fee's whilst still reaching high standards! ...
Dec 09,2016
Minithumbup
Megan Gilmour
By: 'Jess and Ross'
Dec 09,2016
0 people found
this helpful
Very pleased with how Jake and Megan handled things with us, any issues we had were quickly solved and we were kept in contact with and up to date the whole time we were waiting to get the keys. We are now a very happy ...
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Comment on agent fees
Very pleased with the fee's. They were very affordable.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Jon
By: 'Dr Anna Schur'
Dec 08,2016
0 people found
this helpful
Aimee and Jon sold our house in Peverell Plymouth in August 2016. We were really impressed with the help and support we received. Jon was immediately very positive about our house and the chances of selling. We were given plenty of notice for viewings and a ...
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Was this helpful? Yes
By: Jon Curtis
Dec 08, 2016
View all comments (2)
Thank you for such a lovely review Anna! Wishing you all the very best for the future! ...
Dec 02,2016
Minithumbup
Megan Gilmour
By: 'Jitka'
Dec 02,2016
0 people found
this helpful
Named agents have been very helpful, very keen to help and very polite. I am very satisfied with the process whole way through. Very much appreciated....
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Comment on agent fees
Due to deposit charges as the rent charges it weren't too bad. I'm quite happy with fees.
Was this helpful? Yes
Nov 30,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Nikki'
Nov 30,2016
0 people found
this helpful
I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jack
Nov 30, 2016
View all comments (1)
You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 55 1 323 4 180 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(271)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(370)


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