• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Sep 03,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Karen sayell'
Sep 03,2015
0 people found
this helpful
From start to finish, all the guys were fantastic, I was kept informed regularly of the progression, They were true to their word and my house went quickly as the predicted, They gave me some solicitors numbers of which I used, as were just as good. All in all it was a great transaction from start to finish. Well done all members of cross Keys Stoke...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Karen, Thankyou for your comments, all the best with the move. ...
Aug 30,2015
Minithumbup
Rob Down MNAEA
By: 'Nicky'
Aug 30,2015
0 people found
this helpful
I recently dealt with rob to get a valuation on my mothers flat. He was on time and very helpful. I was only in Plymouth for a week as I live in Wales. He dealt with every thing very quickly for me. I would recommend Cross Keys to any one selling a property....
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By: Rob
Oct 03, 2015
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Hi Nicky, Hope the sale is progressing nicely, all the best! ...
Aug 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Andrew F'
Aug 21,2015
0 people found
this helpful
All of the team at Cross Keys (Manamead) provided us with an excellent service. At all time they were professional and polite. They worked incredibly hard throughout the time it took to sell our property, which did have its complications. I would without hesitation recommend them to friends or family....
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Comment on agent fees
Very reasonable for the brilliant job that the team at Cross Keys provided.
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By: Aimee
Aug 21, 2015
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Thank you ever so much for your kind words and we wish you all the best of luck in your new home! ...
Aug 18,2015
Minithumbup
Rob Down MNAEA
By: 'Becky martyn'
Aug 18,2015
0 people found
this helpful
I was so impressed with the attention to detail rob gave whilst selling our property. The information we received before deciding to go with cross keys was not bias or too persuasive, just honest and gave us time to consider our options. The photographs looked fantastic and we sold within 24 hours! We cannot fault the care and attention we were given during and after our sale. Highly recommended....
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By: Rob
Oct 03, 2015
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Hi Becky, Hope you are settling in well, all the best. ...
Aug 12,2015
Minithumbup
Rob Down MNAEA
By: 'Hayes & Burnard'
Aug 12,2015
0 people found
this helpful
As first time buyers we literally had no clue with the process of buying a house. The service we received was exceptional and extremely efficient. We both felt very comfortable and the advice given to us has been outstanding. Rob goes above and beyond, and was always at the end of a phone or an e-mail away. We can't recommend the agents enough, and staff like Rob are a credit to them....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Thankyou for your comments, will be interested to see how the project is coming along! Be sure to invite us back once you are finished! ...
Aug 10,2015
Minithumbup
Jon Curtis MNAEA
By: 'T Botha'
Aug 10,2015
0 people found
this helpful
The service was exceptional from start to finish. Jon and Aimee were excellent communicators and always kept us in the loop and up to date with views/buyers interested in our flat. I wouldn't hesitate to use Crosskeys in the future....
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By: Jon Curtis
Aug 10, 2015
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Hi Tarryn, Many thanks for your review, it is wonderful to hear that you are so pleased with our service! ...
Jul 31,2015
Minithumbup
Jake Brown
By: 'S. Ford'
Jul 31,2015
0 people found
this helpful
First of all, Jake was there really early for my viewing of the flat which I was bitterly surprised by. He welcomed both me and my friend with a friendly smile and asked a lot of prompting questions to see what I really wanted from a potential flat. Ideally, I already knew that I really wanted the flat but Jake was very positive about the viewing and was very honest about the positive and negatives of the property. There was a few concerns on my part but he was very honest and trustworthy in his...
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Jul 29,2015
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Vicki'
Jul 29,2015
0 people found
this helpful
I cannot praise Cross Keys enough. From an initial consultation and fair valuation, to the time and care taken on the photos and description where they dressed the rooms to show them off to their very best. The team's communication throughout the whole process has been second to none - even if 'my' agent was unavailable, the rest of the team were suitably informed to know what answer to give to my questions. I sold to my second viewers at 99% of the full asking price, proving that this local ag...
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Comment on agent fees
Middle of the road fees; some are cheaper, many are more expensive
Was this helpful? Yes
By: Rob
Jul 29, 2015
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Hi Vicki, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jul 27,2015
Minithumbup
Jake Brown
By: 'Lisa Arries'
Jul 27,2015
0 people found
this helpful
We meet with Jake at washbourne, he showed us around the property and answered all questions we had, which is excellent and very rare. Deciding that we loved the property we met Jake at the beautiful office which we arranged the moving in date etc. Jake was very friendly and professional. Couldn't rate him any higher. With our current problems we have had many problems, as well as issues sorting these problems with the agency. However I have confidence cross keys will offer a top servic...
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Comment on agent fees
Very cheap in comparison to other agencies. Will be recommended friends and family.
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Jul 24,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Lawrence'
Jul 24,2015
0 people found
this helpful
Excellent service. Very helpful. Would recommend....
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By: jake & carol
Jul 24, 2015
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Thankyou so much for them kind word lawrence. ...
Jul 23,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Juliet White'
Jul 23,2015
0 people found
this helpful
I recently purchased a bungalow through Cross Keys. I found the knowledge and help from both Jon Curtis and Steve Jones invaluable. It was obvious that they not only know the area and the market well but they were happy to discuss all aspects of the building with me. We needed quite a bot of work done on the property and they made it simple for trades to get the access they needed to get quotes and estimates prior to exchanging contracts....
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By: Jon & Steve
Jul 23, 2015
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Thank you so much for taking the time to write such a lovely review for us. We are delighted you are pleased with our service, and look forward to seeing the new and improved 'Morley'! ...
Jul 22,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Mike White'
Jul 22,2015
0 people found
this helpful
I have used Cross Keys as a letting agent for several flats, since the end of last year. Their knowledge of the prices within Plymouth has been exceptional and their service has been exemplary. I have always been amazed at how quickly they have let each flat. Steve Jones has always given me very honest appraisals of the market and his team have always worked hard to market the properties. This really impressed me with the first property, which has been replicated with each vacant flat since. If...
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By: Jon & Steve
Jul 23, 2015
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Mike, many thanks for your kind review, it is greatly appreciated from all of us and we will continue working hard into the future! ...
Jul 19,2015
Minithumbup
Steve Jones FNAEA MARLA
By: 'Gloria Lane'
Jul 19,2015
0 people found
this helpful
Steve's extensive knowledge of the area and the enthusiasm with which he approached the job of selling my house left me in no doubt that Cross Keys was the firm to go with. Photographs of the property taken at our initial meeting were speedily media-displayed and the delightful Aimee, together with colleagues Jon, Jake and Karen, has kept me well informed of interest shown and viewers' stated impressions of the property throughout the whole process. The low percentage charge based on the final s...
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Comment on agent fees
No sign of greed displayed in a charge of 1% of final selling price.
Was this helpful? Yes
By: Aimee & Steve.
Jul 20, 2015
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Thank you so much for the lovely review Gloria, from Aimee and Steve. ...
Jul 17,2015
Minithumbup
Jon Curtis MNAEA
By: 'E. Gainsborough'
Jul 17,2015
0 people found
this helpful
I was very impressed with the professionalism of Cross Keys from my first enquiry to completion of sale. Jon's photo's were excellent. My property sold within 24 hrs and completed to my timescale....
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By: Jon Curtis
Jul 17, 2015
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Thank you Emma for your kind review, I am delighted that you are pleased with the service Cross Keys provided for you, and I would like to wish you and your daughter all the best in your new life up the line! ...
Jul 10,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Ian COTTERILL'
Jul 10,2015
0 people found
this helpful
I have been using Cross Keys in Mutley Plain for over a year as a management company for my rental property, and although I am new to the rental market I have been pleasantly impressed by their local knowledge ,experience, and professionalism, I have been unfortunate enough to have a problematic tenant, the team lead by Steve Jones were extremely efficient and dealt with the issue in hand and within a very short period the issue was rectified to the delight of all concerned, the tenant was allow...
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By: Steve Jones
Jul 13, 2015
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Dear Reggie, many thanks for your allagents review and the kind and considered comments contained therein. I am so pleased that you feel your decision to entrust my organisation with the management of your property was the correct one to have made and assure you of our continued best attention at all times. Steve. ...
Jul 09,2015
Minithumbup
Rob Down MNAEA
By: 'Bellavista'
Jul 09,2015
0 people found
this helpful
From day one Rob provided us with a gracious and accommodating service, always quick to respond to our queries, communicating professionally and with knowledge and solving problems/requests as they arose. Many thanks to him and the team at Crosskeys....
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By: Tom
Jul 30, 2015
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Thank you very much for the review! all feedback given is appreciated, best of luck in your new home! ...
Jul 08,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr & Mrs Avery'
Jul 08,2015
0 people found
this helpful
Recently sold with Cross Keys and was happy with the service from start to finish. Jack was very enthusiastic and Rob was very professional with his photography. We felt reassured in experienced hands. We would be happy to use them again and to recommend them. Thanks to Jack Rob & Tom for all their efforts...
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Comment on agent fees
Reasonable in comparison to the big national agents.
Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Thank you so much for your kind words! all the best with your new home, any way we can help in the future please don't hesitate to get in touch! ...
Jul 03,2015
Minithumbup
Jake Brown
By: 'Martine'
Jul 03,2015
1 people found
this helpful
I found jke to be very professional and helpful. The communication during the 'to let' period was full and I was given feedback on all viewings. Jake let several properties for me over an extremely short period of time and I am very happy with the results. I would absolutely use Cross Keys again as a Tenant Find and would recommend this company highly...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
By: jake brown
Jul 03, 2015
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Thank you very much Martine it was a pleasure. ...
Jun 30,2015
Minithumbup
Jake Brown
By: 'Em molloy'
Jun 30,2015
0 people found
this helpful
This was my first time using cross keys and Jake made me feel completely at ease, explaining everything I needed to know about the property and being upfront and honest with fees which some estate agents fail to do. He was punctual, friendly and very efficient. My overall experience with cross keys has been pleasant and I would highly recommend them to friends in the future....
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Was this helpful? Yes
By: jake brown
Jul 03, 2015
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im glad we could help you and make you feel completely at ease. Emma as i have told you the door is always open if there is anything you need. ...
Jun 21,2015
Minithumbup
Jake Brown
By: 'Lisa White'
Jun 21,2015
0 people found
this helpful
Jake Brown,is amazing estate agent,he is professional,friendly,approachable young man,who listens to what you need and require.He has work tirelessly to secure a sale for my late mums house,I would highly recommend Jake for you needs,as he will keep you informed all the way on what is happening,with your situation.Cross keys is excellent estate agents to use,and Jack,Rob and Tom and Jake all put me at easy in a difficult situation,with my late mums house.Thankyou....
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Was this helpful? Yes
By: jake brown
Jun 23, 2015
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wow what a great re-view. im happy to have been a good help & im glad everything has gone swimmingly. ...
Jun 16,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'P. Taylor'
Jun 16,2015
0 people found
this helpful
I sold my house through Cross Keys because they where highly recommend and I must say they did not disappoint they where reliable, friendly and professional all the way through making it a smooth and stress free transaction, special praise to Rob and Tom who where always there if I had any questions and would always keep me updated on any devolpments, their communication was second to none, so just as I was I would also 100% recommend Cross Keys....
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By: Tom
Jul 30, 2015
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Hi Paul, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jun 16,2015
Minithumbup
Jake Brown
By: 'tom848'
Jun 16,2015
0 people found
this helpful
Jake was prompt, informative and helpful throughout the entire letting process. He was honest and upfront with fees which is something I have not received from all estate agents I have used. Along with this Jake has stuck to deadlines set by himself and notified me of any updates during the rental process. Would certainly recommend....
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By: Jake Brown
Jun 16, 2015
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Thank you Tom means a lot. Im glad you have had a good experience with us and we will keep up the good work. ...
Jun 15,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Anna Czarnocinska'
Jun 15,2015
0 people found
this helpful
I choose Cross Keys long before I decided to sell my house ,was always interested in a property market and by monitoring all other agents they seemed to be very truthful in their valuations and most importantly even though it's a very competitive market with all the agents around fighting for their customers they did not insisted to choose them .I was very impressed by that.Rob was very confident and professional ,following his advice and knowledge the house was sold within a week !!! Well ...
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Was this helpful? Yes
By: Rob
Jun 15, 2015
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Hi Anna, Thank you so much for your comments, It was a beautiful house and was always going to be popular, fingers crossed for a smooth transaction! ...
Jun 15,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lisa Buckley'
Jun 15,2015
0 people found
this helpful
This is the second time we have used crosskeys to sell our property and I would never use any other estate agent. They are all very professional and their service is second to none. The photo's they took of our property were excellent and showed the house off beautifully. On each viewing we had, we received confirmation of the viewing and also received feedback after each one. I would highly recommend anyone wanting an estate agent to use Crosskeys. Thank you for all your hard work and for ...
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Was this helpful? Yes
By: Rob
Jun 15, 2015
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Thank you Lisa for your kind words, it is very much appreciated! We look forward to seeing you again if ever you need to buy or sell in the future! ...
Jun 13,2015
Minithumbup
Rob Down MNAEA
By: 'stuart sinclair'
Jun 13,2015
0 people found
this helpful
Rob was a great agent,he arranged a viewing at short notice was very professional on the viewing,knowing allot about the properties history..he worked well with my self and the vendor to complete the sale in under one month,excelent.....would highly recomend cross keys,many thanks...
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By: Rob
Jun 15, 2015
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Hi Stuart, Many Thanks for your kind words and we are really looking forward to seeing the property again once you have fully renovated it! All the best ...
Jun 13,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Asim Taallat'
Jun 13,2015
0 people found
this helpful
This is the first time i am with cross key.I visit the property with Jake,i like it and straight went to office to pay the fee over their i was suggested some more properties which is in my range and more good than the previous one thats the best part they didnt only let properties they also know which one will suit you.I was very happy to visit the second property and straight way decide to take it. On my request Jake manage to give me a little discount also.He is not only a professional Estat...
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Comment on agent fees
Their fee is very reasonable as comparied to other property agents i was haapy to pay that.
Was this helpful? Yes
By: Jake Brown
Jun 15, 2015
View all comments (1)
Dear Asim Many thanks for your kind words regarding our Cross Keys and are staff. I hope everything goes smoothly through the 6 month you are with us. I am happy to hear that you are happy and i assure you we will keep up the good work. ...
May 25,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Alec'
May 25,2015
0 people found
this helpful
I cannot fault the service provided. I was a nervous first time buyer and the Stoke team helped me all the way through. Great team!...
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By: Rob
May 26, 2015
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Hi Alec, Many Thanks for your kind words, it is always appreciated! ...
May 11,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Dr Wendy Meddelton'
May 11,2015
0 people found
this helpful
After being on the market for 4 months with a leading estate agent. X keys sold my property within days! There details were professional and there service excellent highly recommend...
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By: Rob
May 11, 2015
View all comments (1)
Hi Wendy, Many Thanks for your kind words, it just goes to show being a local agent sometimes reaps massive benefits, we look forward to a smooth sale! ...
Apr 29,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'stanley'
Apr 29,2015
1 people found
this helpful
This was a very difficult sale but with the help of Rob,Tom and Jack they were able to guide us through to a satisfactory end.Keeping us informed from the outset which became very complicated due to the amount of people involved.We would definitely have no worries about using cross keys again.Thanks Rob,Tom and Jack....
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By: Rob
Apr 29, 2015
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Hi Ted & Yonas Thank you for your kind words, glad we all got the outcome we were waiting for, it was a long time coming! ...
Apr 28,2015
Minithumbup
Rob Down MNAEA
By: 'Leanne'
Apr 28,2015
0 people found
this helpful
Rob was very polite accommodating and very friendly , he squeezed an appointment in out of working hours , as I was unable to attend other times provided ,which was very kind and accommodating ,On meeting rob he made my partner and I feel very at ease and frlt no pressure for a quick look around ( being out of working hours) a credit to cross keys thankyou...
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By: Rob
Apr 28, 2015
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Hi Leanne, No problem, always happy to put in the effort! Best of luck with your search! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 256 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(165)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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