• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Dec 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Chris'
Dec 21,2015
1 people found
this helpful
Cross Keys were recommended to us by a friend and we definitely made the right choice. Jon Curtis came around to discuss the sale and explained how it all worked in a friendly and professional manner. He then went on to take an excellent bunch of pictures which were on the internet that day. He was always quick to deal with our many queries as the process progressed, often outside of office hours. I couldn't praise him highly enough. He was ably assisted by Aimee Mitchell who was always helpful...
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By: Jon Curtis
Dec 22, 2015
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Thank you Chris for your kind review! Wishing you and Louise all the best in Scotland! ...
Dec 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Great Estate Agents'
Dec 21,2015
0 people found
this helpful
My partner and I have just purchased our first property through Cross Keys! We dealt with both Jon and Aimee and they were incredible. As first time buyers they made us aware of everything we needed to know and were always at hand to answer any questions we had. The process at first was quite daunting but they helped us every step of the way and were always very honest with what was going on with a bit of an awkward exchange. We are extremely happy in our new home and can't thank you two enou...
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By: Jon Curtis
Dec 22, 2015
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Many thanks for such a lovely review, I'm delighted that you are pleased with our services! Wishing you a very Merry Christmas in your new home! ...
Dec 17,2015
Minithumbup
Jon Curtis MNAEA
By: 'Martin'
Dec 17,2015
0 people found
this helpful
I bought this flat and the initial viewing was conducted by Jon, he had a straightforward pragmatic approach with regard to the property and I was impressed with the honesty. I made an offer which was accepted almost immediately. The whole purchase was easy with no hassles. I would actively seek them out on any future purchase. A great agent and their stylish offices with their eclectic decor has to be seen....
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By: Jon Curtis
Dec 17, 2015
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Thank you so much Martin, I am delighted you are happy with the way Cross Keys do things! If you ever need anything, please do not hesitate to give me a call! ...
Dec 16,2015
Minithumbup
Jon Curtis MNAEA
By: 'Dean'
Dec 16,2015
0 people found
this helpful
Jon Curtis & Aimee Mitchell were exceptional during the time from my offer being accepted through to completion day,which was a very long 12months. There were many problems & both of them gladly kept me up to date with the situation,even informing of no news. I wish my solicitor was as thorough as them. It was very much appreciated . They replied swiftly with any questions that I had & that was quite a few over the year. I can't thank you both enough. Excellent work....
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By: Jon Curtis
Dec 17, 2015
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Thank you Dean for your kind comments, I pleased you are finally settled into your new home... even if it did take a year! ...
Dec 15,2015
Minithumbup
Tom Duncan DipDEA
By: 'Lee'
Dec 15,2015
0 people found
this helpful
Tom has been involved with the purchase of this property from the first viewing and has been an absolute professional throughout the entire process. Having dealt with many other estate agents in Plymouth, I can say that Cross Keys Estates was a breath of fresh air. They are not 'pushy', will not bombard you with properties suggestions that dont meet your criteria and are always helpful and polite. I will definately be dealing with Tom and the rest of the team when I decide to move on from my ...
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By: Nathan Cooper
Jan 06, 2016
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Thanks Lee! We look forward to trying to find you another home. ...
Dec 14,2015
Minithumbup
Jon Curtis MNAEA
By: 'BLIGHS'
Dec 14,2015
0 people found
this helpful
Jon knew the property potential, and not only gave us some great ideas regarding the potential future layout but also gave us a lot of time and patience in showing us around, he was informative, always gave a quick response and I would definitely recommend him to anyone. He is knowledgable and professional. Thank you Jon....
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By: Jon Curtis
Dec 14, 2015
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Thank you for your lovely comments, I'm delighted that everything has gone to plan and you are now enjoying your new home! ...
Dec 04,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'S Benson'
Dec 04,2015
0 people found
this helpful
We found the service from Cross Keys Estates to be exemplary! A great tenant was sourced in excellent time and as a result we had a minimal void period. I would not hesitate in recommending you to others....
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Comment on agent fees
Very competitive, well worth the fee!
Was this helpful? Yes
Nov 17,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Pam'
Nov 17,2015
0 people found
this helpful
Tom was very helpful in my property purchase - He kept me informed and was prompt in responding to my queries...
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By: Tom
Jan 06, 2016
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Hi Pam, thank you and i wish you the best of luck with your new home! ...
Nov 09,2015
Minithumbup
Jake Brown
Jon Curtis MNAEA
By: 'Louise'
Nov 09,2015
0 people found
this helpful
Fantastic , found me excellent tenants and dealt with all the matters with professionalism and no hassle for me. Highly recommended....
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By: Jon Curtis
Nov 18, 2015
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Thank you Louise for your kind comments! ...
Nov 06,2015
Minithumbup
By: 'yvonne antrobus'
Nov 06,2015
0 people found
this helpful
Service was friendly, and efficient. Very professional. Kept us informed at each step of the sale. excellent photos of our property. A pleasure to deal with all the staff....
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Comment on agent fees
Acceptable
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By: Rob
Nov 09, 2015
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Many Thanks for the review, we always appreciate feedback :) ...
Nov 04,2015
Minithumbup
Jon Curtis MNAEA
By: 'Wayne'
Nov 04,2015
0 people found
this helpful
I found all at Cross Keys to be helpful and professional about the sale of my property. From the moment Jon visited my home until the final sale of the house the team were extremely enthusiastic. I was constantly kept in the 'loop' with the progress of the sale and when contacting or visiting I was made to feel welcome....
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By: Jon Curtis
Nov 04, 2015
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Thank you Wayne for your kind comments, and i would like to wish you and your family all the very best in 'Oz'! ...
Nov 03,2015
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Nat & Sam'
Nov 03,2015
0 people found
this helpful
As a first time buyer it can be quite a scary journey buying your first home. However the team at cross keys have done nothing but make both me and my husband feel at ease. We picked a few houses to view, when looking around we had been told about a few other houses were available and in which we made a booking to view. We viewed one of them and fell in love. I have been liasing with Jack and Tom mainly who have been absolutely amazing, constantly keeping me up to date as to what's happening, bu...
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By: Tom
Nov 03, 2015
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Hi Natalie, thank you so much it has been lovely dealing with both yourself & Sam. we are very pleased to see you have found the perfect home for you guys. Now it is all agreed and progressing we shall do our best endeavors to push it through nice and smoothly. we really do appreciate those comments, and if you need any assistance along the way please feel free to get in touch. ...
Nov 02,2015
Minithumbup
Rob Down MNAEA
By: 'Jennie'
Nov 02,2015
0 people found
this helpful
after an unsuccessful attempt at selling our flat last year with a few useless estate agents. This time we decided to stay local and use cross keys. I'm so happy we did, They sold our flat in 2 weeks! Rob was brilliant and kept us informed throughout. We can't thank them enough....
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Comment on agent fees
The 1% fee worked well for us being at the lower end of the market
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By: Rob
Nov 09, 2015
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Hi Jennie, Thank you so much for your kind words! Much appreciated ...
Nov 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Helen Hawkes'
Nov 02,2015
0 people found
this helpful
From the very outset of meeting Rob he was my favourite sales agent from the many we had valuations from - professional, helpful and reliable. He was also honest which was a major factor in picking cross keys to sell our property. Rob and Tom worked really well together with viewings and providing me with feedback most of the time within an hour of the viewing! Needless to say they went on to sell our property for a good price within a good time frame - exactly what we wanted from an agent. Rob...
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
By: Rob
Nov 09, 2015
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Hi Helen, It's been an absolute pleasure, thank you so much for everything and hope to see you again in future. Many Thanks ...
Oct 30,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Keith Jenkins'
Oct 30,2015
0 people found
this helpful
Tom Duncan met us on time to view the property, he was smart in appearance and very pleasant to talk too. He showed us around the property and was extremely helpful in answering all of our many questions, not only about the property but also about the surrounding area. We also spoke several times to Rob and Nathan in the office, We gained the impression of a very well organised team, we cannot speak highly enough of them. The purchase of the property went through very quickly, and we are ex...
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By: Rob
Oct 30, 2015
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Hi Keith, Many Thanks for your kind words, as an independent agent we thrive off client feedback and it is always lovely to read such a positive review. All the best. ...
Oct 30,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lindsey Leary'
Oct 30,2015
0 people found
this helpful
We viewed our new house twice, as well as many others, with Rob Down and then with Tom Duncan. They were always prompt (even when we were running late!) and they were always refreshingly honest about the pros and cons of each property. They have supported us so well through the buying process, contacting us regularly with updates and ensuring that all was on track. I can't recommend them highly enough. We dealt with other agents while initially trying to find a house and I can honestly say that ...
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By: Rob
Oct 30, 2015
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Hi Lindsey, Many Thanks for taking the time to leave us a review, I can honestly say it has been an absolute pleasure assisting you in your purchase and I really hope you settle in well to your new home. Thanks again. ...
Oct 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Josh'
Oct 30,2015
0 people found
this helpful
Would like to thank Jon for his excellent communication, professionalism and ensuring that all paperwork and admin was dealt with as fast as possible so we were able to move in the following week. Couldn't have been easier....
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By: Jon Curtis
Oct 30, 2015
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Thank you Josh, I'm glad you're happy with our service! Hope you are enjoying your new home! ...
Oct 28,2015
Minithumbup
By: 'Teresa'
Oct 28,2015
0 people found
this helpful
Professional, realistic valuation and achieved what they said in a short time. What more do you want do you expect from your Estate Agent !!...
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Comment on agent fees
Cheaper than most of its competitors, and well worth the money.
Was this helpful? Yes
Oct 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Mr and Mrs L'
Oct 24,2015
0 people found
this helpful
We contacted 3 separate agents to get a valuation for our property. Jon was cross keys representative. the first thing that struck us was his enthusiasm for what he did and his positive manner in which he spoke about our property and taking it to the market. Once we instructed cross keys to put our property on the market Jon visited us to take the details and to photograph the property. His attention to detail in the photographs presented our property in the best possible light. The advert was ...
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By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments, we wish you the best of luck in your new home! ...
Oct 22,2015
Minithumbup
Jon Curtis MNAEA
By: 'Margaret Mitchell'
Oct 22,2015
0 people found
this helpful
Thank you so much to Aimee and the team at Cross Keys Mannamead for selling our dads bungalow a sad time for us all but taken care of professionally by Aimee it went very smoothly with her keeping us up to date with everything throughout the sell . We would not hesitate to use Cross Keys again they have given us 5 star service .A big thank you from us all ....
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By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments! ...
Oct 19,2015
Minithumbup
Tom Duncan DipDEA
By: 'Konrad'
Oct 19,2015
0 people found
this helpful
Tom was brilliant from the start to finish. He is young professional who will do anything for you. Highly recommend. Pressure to do business with him....
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By: Tom
Oct 19, 2015
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Thank you Konrad, pleased to have done business with you! If we can help again in the future, you know where we are! Best of luck with your new property ...
Oct 12,2015
Minithumbup
Tom Duncan DipDEA
By: 'Happy buyer'
Oct 12,2015
0 people found
this helpful
Highly recommend Tom and Crosskeys. Tom has been so helpful and easy to deal with - nothing has been too much trouble. He is so polite, courteous and affable and always smiling. Thanks Tom....
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By: Tom
Oct 12, 2015
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Thank you so much for your kind words, customer feedback is always very much appreciated! I hope you enjoy your new home. ...
Oct 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Dan'
Oct 02,2015
0 people found
this helpful
Cross keys were very helpful to us and good at keeping us informed during our sale process. They sold our house quickly for a fair price. Their photos are of a high quality and we believe this helped to get several people interested in viewing the property. We would recommend them to friends and would use them again in the future....
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By: Rob
Oct 03, 2015
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Hi Dan, Many Thanks for your kind words, if circumstances change in the future and you need to sell again we would be more than happy to assist again! ...
Oct 02,2015
Minithumbup
By: 'Connie & Tom'
Oct 02,2015
0 people found
this helpful
Aimee was fantastic through the process of purchasing our first home. Great with communication via telephone and email., keeping us well informed. She was very friendly and approachable if we had any queries. When we come to sell in the future I would definitely be contacting cross keys as their advert for the house was very informative and had lots of pictures to grab our interest. Thank you very much for all your help!...
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By: Aimee
Oct 03, 2015
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Thank you so much for your lovely comments, I wish you the best of luck in your new home, and look forward to hearing from you in the future! ...
Sep 30,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Spencer Tall'
Sep 30,2015
0 people found
this helpful
I sold my property and bought another using Cross Keys and they were excellent throughout. I dealt with Jack in the first instance and then Rob, both whom were very helpful to my needs. They ensured a smooth transition from seeling my property to buying the other. Upon completion date I had an issue with the removals firm, who managed to smash the front door of my old house. During the dispute jack was very supportive and helpful in getting things sorted out for me....
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Comment on agent fees
I thought the fees changed in comparison to other estate agents was more than reasonable
Was this helpful? Yes
By: Jack
Sep 30, 2015
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It was our pleasure Spencer. We hope that you and your family will be very happy in your new home. ...
Sep 26,2015
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Sue'
Sep 26,2015
0 people found
this helpful
Most of my dealings when buying this flat were with Rob. I found him to be very easy to talk to. He kept me well informed throughout the process both by email and telephone. Jack handed over the keys upon completion very efficiently and advised me not to hesitate in contacting him should I have any further queries. The advertising of the flat was very good with plenty of photos to encourage me to have a viewing. All in all a good experience....
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By: Jack
Sep 30, 2015
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Many thanks for your kind words. We are always pleased when our customers leave us nice comments and we hope that if you ever need us again in the future you do not hesitate to give us a call. ...
Sep 24,2015
Minithumbup
Jake Brown
By: 'Carmen'
Sep 24,2015
0 people found
this helpful
Jake was very professional and patience while showing the property that I have just rent. He is been very helpful providing information about the property and he dealt with all paperwork extremely fast....
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By: jake brown
Sep 30, 2015
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Thankyou so much for your comments. Wish you all the best in your new home. ...
Sep 22,2015
Minithumbup
Jake Brown
By: 'lianne'
Sep 22,2015
0 people found
this helpful
Our letting agent went above and beyond to get me a suitable property for my needs, he was very professioall and answered any queries that i had...
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Comment on agent fees
Very affordable no hidden costs
Was this helpful? Yes
By: Jake Brown
Sep 30, 2015
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Means a lot. Thank you!! ...
Sep 18,2015
Minithumbup
Jon Curtis MNAEA
By: 'Frances Forrest'
Sep 18,2015
0 people found
this helpful
This was a challenging sale. I was selling a flat for my elderly mother and I live120 miles away. I chose Cross Keys because they came recommended . They gave a sensible quote, and although not the highest valuation I chose them because they did what I asked. They weren't pushy but listened. Jon went over and above the brief to help , knowing I lived far away. He helped sort out a number of things over and above the normal brief of an estate agent. The sale took longer than expected due to...
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Comment on agent fees
In line with other agents. They earned their fee.
Was this helpful? Yes
By: Jon Curtis
Sep 18, 2015
View all comments (1)
Thank you ever so much for your kind comments Frances, after a long process I'm delighted that mum is now settled into her new home! ...
Sep 17,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Carol from Crownhill'
Sep 17,2015
0 people found
this helpful
I experienced both sides of buying with cross keys & then selling the same property unexpectedly after a year or so. I found the on-line photos were fabulous & they listened to how I would like things done. I also have a pet & felt confident they would be careful & not let her run into the road. I always received texts when viewings were arranged, followed by regular feedback emails too. I certainly love sending emails and ALWAYS got a reply. Thoroughly recommend the Stoke...
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Comment on agent fees
Fair fee & explained properly
Was this helpful? Yes
By: Tom
Sep 24, 2015
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Thank you so much for your kind words Carol, we wish you all the best of luck in your new home! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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