• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jun 28,2016
Minithumbup
By: 'JS'
Jun 28,2016
0 people found
this helpful
The sale of my flat was greatly encumbered by an incompetent online conveyancing co the buyer was recommended to use by his financial advisors. This resulted in unneccessary stress for all parties. At all times the staff at Crosskeys remained polite, calm and supportive until eventually I simultaneously exchanged and legally completed. A great team at Crosskeys....
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By: Tom
Jul 12, 2016
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Hi Jackie, thank you very much for your comments. We did get there in the end! Best of luck with the future. ...
Jun 27,2016
Minithumbup
Jon Curtis MNAEA
By: 'Lynn Harland'
Jun 27,2016
0 people found
this helpful
In my 72 years of house moving, I can honestly say that Cross Keys, and in particular, Jon and Aimee are the best estate agents I have ever used. I can not speak too highly of them. Defiantly recommend....
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By: Aimee
Jun 29, 2016
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Thank you so much for your lovely comments Lynn, it's really appreciated. ...
Jun 23,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'mike'
Jun 23,2016
0 people found
this helpful
Rob and tom make the sale very stress free always kept me up to date. Will definitely recommend. Asset to the company thanks gus...
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Comment on agent fees
Worth every penny great service
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Thanks Mike, it was our pleasure! Pleased to see it was a very straight forward. Best of luck on your next project! ...
Jun 16,2016
Minithumbup
By: 'Paul'
Jun 16,2016
0 people found
this helpful
Very happy with the service from first contact to completion. The whole team were excellent and I would not hesitate to recommend Cross Keys Estates....
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Comment on agent fees
As expected!
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By: Tom
Jul 12, 2016
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Hi Paul, thank you very much and we are pleased to see you had a pleasant experience with ourselves. If you are to ever need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 15,2016
Minithumbup
Jack Merriott MNAEA
By: 'Aimee & Leon'
Jun 15,2016
0 people found
this helpful
We finally did it! I cannot thank you enough - if I could've named all staff members I would have! From our initial viewing to finally completing today it has been a rocky road but not at any stage have you guys made it tricky and have been supportive throughout the whole process. We cannot thank you enough - and would thoroughly recommend you to anyone who is on their property search! :-)...
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Comment on agent fees
N/a
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By: Nathan Cooper
Jun 16, 2016
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Thank you Aimee! So glad you can finally move in and enjoy Plymouth over the summer! ...
Jun 02,2016
Minithumbup
Jake Brown
Jon Curtis MNAEA
By: 'Aimee'
Jun 02,2016
0 people found
this helpful
Cross key's have been an absolute pleasure to work with. As a first time tenant this was all new to me and they could not have been more helpful. Very prompt with all correspondence, punctual and polite. Can't thank you enough....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Jun 02, 2016
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Thank you Aimee for your kind review, I'm delighted that you have found your first letting experience to be a pleasant process with Cross Keys. Wishing you all the very best for the future in your new home! ...
Jun 01,2016
Minithumbup
Jon Curtis MNAEA
By: 'Jake Roberts'
Jun 01,2016
0 people found
this helpful
Overall experience with Cross Key Estates was great. Major irritant of dealing with almost any business is the length of time it can take people to reply to emails. No problem there with Aimee. She would reply most often within the hour which made moving things along very easy and simple. We viewed quite a few houses and in quite a few instances it was clear the agent didn't really have a clue what they were selling, desperately clutching onto the house brochure for answers. Jon seemed to know...
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Comment on agent fees
I was a buyer not a seller.
Was this helpful? Yes
By: Aimee
Jun 01, 2016
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Hi Jake, thank you very much for your lovely comments, I hope you and Kaya are all settled into your new home! ...
May 11,2016
Minithumbup
By: 'Claire white'
May 11,2016
0 people found
this helpful
I felt as ease with the guys from cross keys. Friendly professional service. Nothing was to much trouble - highly recommended Thanks very much...
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Comment on agent fees
Great
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Thanks Claire! We are always here for when the comes to sell again. All the best for the meantime! ...
May 10,2016
Minithumbup
Jon Curtis MNAEA
By: 'Jude and Michelle'
May 10,2016
0 people found
this helpful
We are in the final stages of selling our home through Cross Keys and can not speak highly enough of both Jon and Aimee. We invited three different agencies to meet with us and value our property. However, from the moment we met Jon we knew that he was the right person to sell the house for us. He knew the area, was enthusiastic about the property and it's potential, and had great ideas regarding how to market it. Following the appointment of Cross Keys, Jon revisited the property and took a...
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Comment on agent fees
Fantastic value for money for a really personal and first class service.
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By: Jon Curtis
May 17, 2016
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Thank you Jude for your lovely review! Wishing you all the best for the future and we hope to work with you again to! ...
May 10,2016
Minithumbup
Steve Jones FNAEA MARLA
Jake Brown
By: 'Excellence'
May 10,2016
0 people found
this helpful
Steve, Jake, Carol and Megan I wish to thank you all for your hard work in finding me the perfect tenant and putting up with my special requests! you provided a professional but personal service at all times making me feel a valued client and i felt confident that you would advise me correctly and achieve my expectations. i look forward to your expertise and help on the next one!...
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Comment on agent fees
Normal
Was this helpful? Yes
May 09,2016
Minithumbup
Jon Curtis MNAEA
By: 'Steve'
May 09,2016
0 people found
this helpful
Cross Keys did a brilliant job in selling 3 of my student houses, all sold within a few weeks and all managed to complete smoothly and swiftly! Aimee did a brilliant job keeping me informed and handled all 3 sales brilliantly. Would highly recommend....
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Comment on agent fees
good
Was this helpful? Yes
May 09,2016
Minithumbup
Rob Down MNAEA
By: 'Murphy'
May 09,2016
0 people found
this helpful
First rate service, my house was marketed with a larger, far more expensive agent for nine weeks with no joy. Crosskeys had it sold within two weeks. A completely painless experience....
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Apr 30,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Curtis & Matt'
Apr 30,2016
0 people found
this helpful
Jake Brown is hands down one of the friendliest and helpful people we have ever had the pleasure to meet! He has gone the extra mile for the both of us since day 1 and has even now we are still shocked on just how much he has done for us! Megan has also been very helpful, she has always been very kind and sweet whenever we have spoke and again has been extraordinarily helpful. We cannot thank these two enough they are just so great at what they do and are also very kind helpful people! Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan
May 03, 2016
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Thank you very much for your kind words, I hope you are both settling in well. ...
Apr 30,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Josh & Louise Brown'
Apr 30,2016
0 people found
this helpful
The agents at Cross Keys Estates were extremely helpful and made it stress free by keeping us updated. They were extremely approachable and professional highly recommend this company....
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Comment on agent fees
Brilliant!
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By: Jake Brown & Carol
May 03, 2016
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thank you very much for your lovely comments ...
Apr 27,2016
Minithumbup
By: 'Devonpropsearch'
Apr 27,2016
0 people found
this helpful
As a Buy to Let Investor I have purchased 2 properties from Cross Keys in the past 3 months, one from their Stoke Office the other from Mannamead. They are a very professional business and have lovely offices! Tom Duncan dealt with our first purchase and Craig McMillan the second, the later we had a few issues with the Mortgage Company which required additional visits to the property. Nothing was too much and Craig meet us there on all occasions, sometimes at short notice. I only ever deal with ...
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By: Tom
Apr 28, 2016
View all comments (3)
Thank you for your comments, and i hope you enjoy your new properties! ...
Apr 27,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'mrs d partridge'
Apr 27,2016
0 people found
this helpful
Second time using crosskeys tennant find only service. Would highly reccommend them to anyone They deliver a fast first class service from start to end, all the staff are friendly and very afficient. Tried other companys but nothing compares to crosskeys. We will certainly be using them again in the future. Thanks to you all....
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Was this helpful? Yes
Apr 26,2016
Minithumbup
Rob Down MNAEA
By: 'Mrs A Wassall'
Apr 26,2016
0 people found
this helpful
Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper always seems to be on hand manning the phones and providing reliable callbacks and updates. They have all helped to make this a positive process and i would (and have) recommend them....
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Comment on agent fees
A very respectable fee and worth it for the guidance and help they have offered.
Was this helpful? Yes
By: Nathan Cooper
Apr 28, 2016
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Thank you Anita! We rely on word of mouth and good reviews so it is nice to see that the hard works pays off. You know where we are if you ever need us again! ...
Apr 26,2016
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Nicky and Simon'
Apr 26,2016
0 people found
this helpful
NEVER EASY!!!!! House vacant,tidy,competitive price,great location, how complicated can it be?????? VERY!!!!!! Luckily for us,the team did the job, sorting through a barrage of offers from a variety of potential buyers and fingers crossed we will get to completion!!!! Many thanks to the team at Cross Keys, Nicky and Simon...
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Comment on agent fees
Very competitve!!!!!
Was this helpful? Yes
By: Jon Curtis
Apr 26, 2016
View all comments (1)
Many thanks for your lovely review, after a busy and stressful few days it's now full steam ahead to completion! ...
Apr 22,2016
Minithumbup
Rob Down MNAEA
By: 'Duncan and Alix Rhodes'
Apr 22,2016
0 people found
this helpful
Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office hours to assist us with our negotiations and to ease the sale along. We have been very impressed and would recommend Rob and Cross Keys unreservedly,...
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Comment on agent fees
Very reasonable and competitive fees.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (1)
Hi Duncan & Alix, Thank you so much for your kind comments, I know the sale was a tough one at times but I am so pleased that you felt the service received was still of a high standard. If you should ever find yourselves in the area again, do not hesitate to make contact. ...
Apr 20,2016
Minithumbup
Rob Down MNAEA
By: 'Taz Locke'
Apr 20,2016
0 people found
this helpful
A very friendly, honest and professional service. Rob, Nathan and Tom were extremely helpful throughout the very brief transaction selling my house. Rob in particular was extremely pro active, I never had to chase for information or updates infact he was so efficient it was him chasing me. Excellent Thank you....
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Comment on agent fees
The fee's are excellent value, far more competitive than other agents added with a very knowledgable and personal service a very satisfied customer.
Was this helpful? Yes
By: Rob
Apr 28, 2016
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Hi Taz, Many Thanks for your comments, it's always appreciated to read such a lovely review, hope all goes smooth with the completion! Many Thanks ...
Apr 19,2016
Minithumbup
Carol Huxham
Megan Gilmour
By: 'Carole-Anne'
Apr 19,2016
0 people found
this helpful
100% professional and yet personable too. All staff involved were extremely helpful and understanding to our personal situation. By far the best service around Plymouth....
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Comment on agent fees
Fees were fair and inclusive of extras for guarantor ETC.
Was this helpful? Yes
By: carol
Apr 19, 2016
View all comments (1)
Thank you for the lovely comments. ...
Apr 08,2016
Minithumbup
Jon Curtis MNAEA
By: 'Kim S'
Apr 08,2016
0 people found
this helpful
Aimee was first class in handling a difficult sale which should have been easy but was complicated by the buyers buyers who kept falling by the wayside She kept us fully informed every step of the way and chased the other side non stop without our pressurising . Excellent service, we wouldn't use any one else...
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Comment on agent fees
Fees good
Was this helpful? Yes
By: Aimee
Apr 11, 2016
View all comments (2)
Thank you so much for your lovely comments Kim, happy we got there in the end! ...
Apr 04,2016
Minithumbup
Jon Curtis MNAEA
By: 'Tracey'
Apr 04,2016
0 people found
this helpful
We found the service from both Jon and Aimee to be both professional, courteous, responsive as well as proactive. We have been most thankful for their assistance in our house purchase....
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Was this helpful? Yes
By: Jon Curtis
Apr 11, 2016
View all comments (1)
Thank you Tracey for that lovely review. Wishing you and Tom all the best in your lovely new home! ...
Mar 30,2016
Minithumbup
Jon Curtis MNAEA
By: 'Aimee C'
Mar 30,2016
0 people found
this helpful
Great service, regular updates and very professional. Cannot fault the service highly recommended. Thank you for all of your help :)...
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Was this helpful? Yes
By: Jon Curtis
Apr 11, 2016
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Thanks Aimee for your kind review, wishing you all the best for the future. ...
Mar 18,2016
Minithumbup
Jon Curtis MNAEA
By: 'Andy White'
Mar 18,2016
0 people found
this helpful
Really very pleased with the service from day one until completion. Extremely helpful, courteous and portrayed great professionalism throughout the process....
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Aimee
Mar 18, 2016
View all comments (1)
Thank you very much for your kind words Andy! ...
Mar 16,2016
Minithumbup
Jon Curtis MNAEA
By: 'Rob and Kate'
Mar 16,2016
0 people found
this helpful
Excellent service. Excellent communication. Very reasonable price. Very happy. Thank you, particularly Aumee and Jon for all their hard work. They are a credit to the good reputation of Cross Keys...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Jon Curtis
Mar 21, 2016
View all comments (2)
Thank you Rob & Kate for your kind review! ...
Mar 11,2016
Minithumbup
Jake Brown
Steve Jones FNAEA MARLA
By: 'Excellent service, warm and friendly team'
Mar 11,2016
0 people found
this helpful
Thank you again Steve for the hard work from your brilliant team. As always communication has been excellent and all have been exceptional in their commitment to finding us the right tenant for our property. Particular thanks to Jake and Carol. Best regards, Angela and Sean MacBlain...
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Comment on agent fees
Good value for an excellent service
Was this helpful? Yes
By: Jake Brown & Carol
Mar 11, 2016
View all comments (1)
Thank you for your lovely comments! it has been a pleasure. ...
Mar 08,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Julieb'
Mar 08,2016
0 people found
this helpful
Very professional from the start, once sold it went very smoothly and the staff responded to any communication promptly. Rob was very helpful and I would recommend him to anyone selling their property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Thomas Duncan
Mar 17, 2016
View all comments (1)
Thank you so much for your kind words, all customer feedback is all very much appreciated! We are delighted to see another happy customer ...
Mar 07,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Mark'
Mar 07,2016
0 people found
this helpful
The best letting agent i have ever been with! Jake and Carol have never caused me any problems! They always do that extra thing to make everyone happy. i suggest if anyone is looking to rent/put there property on the market for rental speak to these first!...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Carol
Mar 07, 2016
View all comments (1)
Thank you for your lovely comments. ...
Mar 04,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mark Lowry'
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way they seem to work with solicitors to keep things moving along....
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
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Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 41 1 263 2 144 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(180)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(328)


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