• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Jon
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
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    Megan Gilmour
  • Staff picture
    Danielle
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    Jo
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    Phillip Piper
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    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Oct 19,2017
Minithumbup
Jon
Daniel Moore
By: 'Jake'
Oct 19,2017
1 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the ...
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Comment on agent fees
Good - Competitive
Was this helpful? Yes
By: Jon
Oct 20, 2017
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Thank you Jake for your kind review, I am pleased that you have found our service to be good the second time around as well! We always endeavor to have the best communication so your comments will be noted and we will be sure to get back to the perfect standard you received last time! ...
Oct 16,2017
Minithumbup
By: 'B. Baxter'
Oct 16,2017
0 people found
this helpful
During my property search, Cross Keys were the only estate agents who did not bombard me with irrelevant listings and who found me three properties exactly matching my search criteria to view. They were knowledgeable and helpful about the local area and the individual properties ...
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Was this helpful? Yes
Oct 01,2017
Minithumbup
Jon
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have ...
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Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...
Oct 01,2017
Minithumbup
By: 'Pete Murphy'
Oct 01,2017
0 people found
this helpful
From viewing to completion the team at Cross Keys were very professional and excelled in all aspects of the sale. I first met with Jack and several other agents from various companies and I was very impressed with Jack's local knowledge and honest approach. ...
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
Sep 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr Darren Stockton'
Sep 29,2017
0 people found
this helpful
Cross keys estate agents made the selling of our house the most stress free experience it could be. We met with Jack for our initial meeting and he made us feel so at ease with the whole process. He outlined all the difficult terminology and ...
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Comment on agent fees
Cross Keys estates agents fees were the most competitive in the city with no hidden extras. This was really appreciated as the whole process of house selling is very expensive. This low fee really helped us to put more money towards other costs.
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2017
View all comments (1)
It was a real pleasure, it seemed natural for us to help you with the sale as you bought it from us a your very first home. It was lovely to know that you started off the property ladder with us and we helped you on to the next step if it. We hope you will be happy in your new home. If you ever need us again in the future, you know where we are. Thank you for your kind words, they are truly appreciated by the whole team. ...
Sep 25,2017
Minithumbup
Jon
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other ...
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Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...
Sep 25,2017
Minithumbup
Jon
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
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Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
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Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...
Sep 06,2017
Minithumbup
By: 'Mark Riddell'
Sep 06,2017
0 people found
this helpful
Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Jon
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
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By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...
Aug 25,2017
Minithumbup
Jon
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
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By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...
Aug 25,2017
Minithumbup
Jon
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
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Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...
Aug 22,2017
Minithumbup
Megan Gilmour
Daniel Moore
By: 'Maggie and Jack'
Aug 22,2017
0 people found
this helpful
Brilliant service from Cross Keys Estates. This was our first time renting and was extremely helpful throughout the process to finally moving in. We are really happy with the property and have received help during our move in. The staff were really friendly, and thank ...
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Comment on agent fees
Good. Reservation fee was a bit expensive.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Rob
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
The people we bought our property off was cross keys and I'm really outstanded by the effort of Tom & Rob and the quality of service that has been provided. Rob stayed behind extra one evening to show us the property and Tom has shown ...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Jon
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Aug 16, 2017
View all comments (1)
Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...
Aug 04,2017
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Marcus'
Aug 04,2017
0 people found
this helpful
I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional ...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Aug 04, 2017
View all comments (1)
We are so pleased that this sale went quickly and with hitches at all. Enjoy your new home and life together. Best wishes from Jack and all the team at Cross Keys Estates. ...
Jul 31,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr and Mrs Prowse'
Jul 31,2017
0 people found
this helpful
We have recently purchased our second home through cross keys and have found them very helpful and professional, nothing seemed to be too much trouble. They were always on the phone when needed and we would highly recommend using them!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Jul 31, 2017
View all comments (1)
It was our pleasure. That's 2 good homes that you have now bought from us. It just goes to show that when it comes to having the best houses in Plymouth, Cross Keys have them. Hope you settle in soon. ...
Jul 31,2017
Minithumbdown
Carol
By: 'Jade and robbie'
Jul 31,2017
0 people found
this helpful
Very friendly and helpful, glad to be renting our first flat with them, they always make sure you are satisfied with what they are offering and always there to help....
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Comment on agent fees
Fee's are a reasonable price, cheapest we have seen in the plymouth area
Was this helpful? Yes
Jul 28,2017
Minithumbup
By: 'H.Taylor'
Jul 28,2017
0 people found
this helpful
My husband and I really appreciated the work the staff at Cross Keys Estates did to keep a very challenging chain on track and guide us to the desired outcome. I have learnt from this experience that the true value of an experienced estate agent ...
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Comment on agent fees
Not applicable as we were the buyers.
Was this helpful? Yes
Jul 24,2017
Minithumbup
Jon
Craig
By: 'Izzie'
Jul 24,2017
0 people found
this helpful
have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) ...
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Comment on agent fees
The fees were competitive with the other agents I had out.
Was this helpful? Yes
By: Jon
Jul 25, 2017
View all comments (1)
Thank you so much Izzie for taking the time to write such a lovely review. Wishing you all the very best for the future! ...
Jul 24,2017
Minithumbup
Jack Merriott MNAEA
Daniel Moore
By: 'Sue and Jill'
Jul 24,2017
0 people found
this helpful
Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the ...
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Comment on agent fees
We've never sold a property before and as our brother originally let one of his properties through Cross keys we decided to sell through them. I think the cost was reasonable for the service we received
Was this helpful? Yes
Jul 23,2017
Minithumbup
Jon
By: 'Matt and stacey scott'
Jul 23,2017
0 people found
this helpful
Jon is professional and genuine. Jon is always willing to answer any questions or worries you may have whilst making you feel at ease. He has a great understanding of his job and gets to know the clients he is serving to help sell your ...
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Comment on agent fees
Fees are good
Was this helpful? Yes
By: Jon
Jul 24, 2017
View all comments (1)
Thank you Matt & Stacey for your kind review, I'm so pleased that you are finally into your lovely new home and wish you many happy years there! ...
Jul 17,2017
Minithumbup
Megan Gilmour
By: 'LJG'
Jul 17,2017
0 people found
this helpful
Excellent agents, very efficient, polite and helpful. Excellent progression with application and all questions answered. Would easily recommend to anyone....
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Comment on agent fees
Very affordable fees.
Was this helpful? Yes
Jul 13,2017
Minithumbup
By: 'Tracy ashton'
Jul 13,2017
0 people found
this helpful
Couldn't have asked for more from the team my sale ran smoothly and accurately constant contact and update given would 100% recommend this team the personal touch was amazing thankyou so much any queries I had was answered and dealt with instantly really please with every ...
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Comment on agent fees
Agents fees were fair and they truly go that one step further to make sure things run smoothly
Was this helpful? Yes
Jul 05,2017
Minithumbup
Rob
By: 'Charmaine'
Jul 05,2017
0 people found
this helpful
The whole team were fantastic and really helpful. When things fell through with the first sale of our property they rallied and found us a new buyer within days. They kept us up to date with how things were going even though we weren't local ...
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Was this helpful? Yes
By: Debbie
Jul 05, 2017
View all comments (1)
Thank you for your feedback which is always appreciated. We were very happy to help you through your sale and wish you well in your new home. ...
Jul 03,2017
Minithumbup
Jon
By: 'Lola S'
Jul 03,2017
0 people found
this helpful
Jon did a fantastic job organising an early and convenient booking for us of the property we ended up purchasing. The viewing was relaxed, friendly, informative without being pushy or unengaged. Communication throughout was timely and I was always able to speak to someone when ...
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Was this helpful? Yes
Jun 30,2017
Minithumbup
Rob
By: 'rug'
Jun 30,2017
0 people found
this helpful
I recently bought my first home through Cross Keys, the process was very smooth and no problems during the purchase, we did have a few issues after having moved in to the property but they went the extra mile to try and assist us, all ...
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Comment on agent fees
n/a
Was this helpful? Yes
Jun 30,2017
Minithumbup
By: 'James P'
Jun 30,2017
0 people found
this helpful
Really happy with the service provided by Cross Keys for the sale of my property. The staff were friendly and helpful and I'd highly recommend using them....
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Comment on agent fees
Fees were very competitive
Was this helpful? Yes
Jun 28,2017
Minithumbup
By: 'PST'
Jun 28,2017
0 people found
this helpful
Debbie was always very helpfull throughout the transaction and professional from start to finish as she kept me informed of how my sale was coming along as well as picking up loose ends from solicitors to speed up the process. The details from Rob were ...
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Comment on agent fees
Very good value for money
Was this helpful? Yes
Jun 27,2017
Minithumbup
By: 'Phoebe & Pete'
Jun 27,2017
0 people found
this helpful
We would like to say a big thank you to the team at Cross Keys Estates. Excellent service from viewing to completion with help going forward too. As first time buyers we viewed several properties through different estate agents but the knowledge and advice given ...
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Was this helpful? Yes
Jun 21,2017
Minithumbup
Megan Gilmour
By: 'Suzanne B'
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 55 1 325 4 182 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(273)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(371)


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