• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Apr 27,2016
Minithumbup
By: 'Devonpropsearch'
Apr 27,2016
0 people found
this helpful
As a Buy to Let Investor I have purchased 2 properties from Cross Keys in the past 3 months, one from their Stoke Office the other from Mannamead. They are a very professional business and have lovely offices! Tom Duncan dealt with our first purchase and Craig McMillan the second, the later we had a few issues with the Mortgage Company which required additional visits to the property. Nothing was too much and Craig meet us there on all occasions, sometimes at short notice. I only ever deal with ...
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By: Tom
Apr 28, 2016
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Thank you for your comments, and i hope you enjoy your new properties! ...
Apr 27,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'mrs d partridge'
Apr 27,2016
0 people found
this helpful
Second time using crosskeys tennant find only service. Would highly reccommend them to anyone They deliver a fast first class service from start to end, all the staff are friendly and very afficient. Tried other companys but nothing compares to crosskeys. We will certainly be using them again in the future. Thanks to you all....
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Apr 26,2016
Minithumbup
Rob Down MNAEA
By: 'Mrs A Wassall'
Apr 26,2016
0 people found
this helpful
Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper always seems to be on hand manning the phones and providing reliable callbacks and updates. They have all helped to make this a positive process and i would (and have) recommend them....
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Comment on agent fees
A very respectable fee and worth it for the guidance and help they have offered.
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By: Nathan Cooper
Apr 28, 2016
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Thank you Anita! We rely on word of mouth and good reviews so it is nice to see that the hard works pays off. You know where we are if you ever need us again! ...
Apr 26,2016
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Nicky and Simon'
Apr 26,2016
0 people found
this helpful
NEVER EASY!!!!! House vacant,tidy,competitive price,great location, how complicated can it be?????? VERY!!!!!! Luckily for us,the team did the job, sorting through a barrage of offers from a variety of potential buyers and fingers crossed we will get to completion!!!! Many thanks to the team at Cross Keys, Nicky and Simon...
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Comment on agent fees
Very competitve!!!!!
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By: Jon Curtis
Apr 26, 2016
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Many thanks for your lovely review, after a busy and stressful few days it's now full steam ahead to completion! ...
Apr 22,2016
Minithumbup
Rob Down MNAEA
By: 'Duncan and Alix Rhodes'
Apr 22,2016
0 people found
this helpful
Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office hours to assist us with our negotiations and to ease the sale along. We have been very impressed and would recommend Rob and Cross Keys unreservedly,...
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Comment on agent fees
Very reasonable and competitive fees.
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By: Rob
Apr 28, 2016
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Hi Duncan & Alix, Thank you so much for your kind comments, I know the sale was a tough one at times but I am so pleased that you felt the service received was still of a high standard. If you should ever find yourselves in the area again, do not hesitate to make contact. ...
Apr 20,2016
Minithumbup
Rob Down MNAEA
By: 'Taz Locke'
Apr 20,2016
0 people found
this helpful
A very friendly, honest and professional service. Rob, Nathan and Tom were extremely helpful throughout the very brief transaction selling my house. Rob in particular was extremely pro active, I never had to chase for information or updates infact he was so efficient it was him chasing me. Excellent Thank you....
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Comment on agent fees
The fee's are excellent value, far more competitive than other agents added with a very knowledgable and personal service a very satisfied customer.
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By: Rob
Apr 28, 2016
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Hi Taz, Many Thanks for your comments, it's always appreciated to read such a lovely review, hope all goes smooth with the completion! Many Thanks ...
Apr 19,2016
Minithumbup
Carol Huxham
Megan Gilmour
By: 'Carole-Anne'
Apr 19,2016
0 people found
this helpful
100% professional and yet personable too. All staff involved were extremely helpful and understanding to our personal situation. By far the best service around Plymouth....
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Comment on agent fees
Fees were fair and inclusive of extras for guarantor ETC.
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By: carol
Apr 19, 2016
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Thank you for the lovely comments. ...
Apr 08,2016
Minithumbup
Jon Curtis MNAEA
By: 'Kim S'
Apr 08,2016
0 people found
this helpful
Aimee was first class in handling a difficult sale which should have been easy but was complicated by the buyers buyers who kept falling by the wayside She kept us fully informed every step of the way and chased the other side non stop without our pressurising . Excellent service, we wouldn't use any one else...
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Comment on agent fees
Fees good
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By: Aimee
Apr 11, 2016
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Thank you so much for your lovely comments Kim, happy we got there in the end! ...
Apr 04,2016
Minithumbup
Jon Curtis MNAEA
By: 'Tracey'
Apr 04,2016
0 people found
this helpful
We found the service from both Jon and Aimee to be both professional, courteous, responsive as well as proactive. We have been most thankful for their assistance in our house purchase....
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By: Jon Curtis
Apr 11, 2016
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Thank you Tracey for that lovely review. Wishing you and Tom all the best in your lovely new home! ...
Mar 30,2016
Minithumbup
Jon Curtis MNAEA
By: 'Aimee C'
Mar 30,2016
0 people found
this helpful
Great service, regular updates and very professional. Cannot fault the service highly recommended. Thank you for all of your help :)...
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By: Jon Curtis
Apr 11, 2016
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Thanks Aimee for your kind review, wishing you all the best for the future. ...
Mar 18,2016
Minithumbup
Jon Curtis MNAEA
By: 'Andy White'
Mar 18,2016
0 people found
this helpful
Really very pleased with the service from day one until completion. Extremely helpful, courteous and portrayed great professionalism throughout the process....
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Comment on agent fees
Very competitive
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By: Aimee
Mar 18, 2016
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Thank you very much for your kind words Andy! ...
Mar 16,2016
Minithumbup
Jon Curtis MNAEA
By: 'Rob and Kate'
Mar 16,2016
0 people found
this helpful
Excellent service. Excellent communication. Very reasonable price. Very happy. Thank you, particularly Aumee and Jon for all their hard work. They are a credit to the good reputation of Cross Keys...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Jon Curtis
Mar 21, 2016
View all comments (2)
Thank you Rob & Kate for your kind review! ...
Mar 11,2016
Minithumbup
Jake Brown
Steve Jones FNAEA MARLA
By: 'Excellent service, warm and friendly team'
Mar 11,2016
0 people found
this helpful
Thank you again Steve for the hard work from your brilliant team. As always communication has been excellent and all have been exceptional in their commitment to finding us the right tenant for our property. Particular thanks to Jake and Carol. Best regards, Angela and Sean MacBlain...
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Comment on agent fees
Good value for an excellent service
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By: Jake Brown & Carol
Mar 11, 2016
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Thank you for your lovely comments! it has been a pleasure. ...
Mar 08,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Julieb'
Mar 08,2016
0 people found
this helpful
Very professional from the start, once sold it went very smoothly and the staff responded to any communication promptly. Rob was very helpful and I would recommend him to anyone selling their property....
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Comment on agent fees
Good
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By: Thomas Duncan
Mar 17, 2016
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Thank you so much for your kind words, all customer feedback is all very much appreciated! We are delighted to see another happy customer ...
Mar 07,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Mark'
Mar 07,2016
0 people found
this helpful
The best letting agent i have ever been with! Jake and Carol have never caused me any problems! They always do that extra thing to make everyone happy. i suggest if anyone is looking to rent/put there property on the market for rental speak to these first!...
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Comment on agent fees
very reasonable
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By: Carol
Mar 07, 2016
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Thank you for your lovely comments. ...
Mar 04,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mark Lowry'
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way they seem to work with solicitors to keep things moving along....
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
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Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated. ...
Feb 29,2016
Minithumbup
By: 'Gail Nash'
Feb 29,2016
0 people found
this helpful
Was very impressed with Service given by Jake Brown he arrived half an hour early on first viewing so he could get feel of the house - very smartly dressed, Polite, always on time kept me up with all communication regarding viewings & feedback. Very easy to talk to & very comfortable & confident in his ability to give me 100% service.I would recommend Crosskeys as Estate agent to everyone....
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Comment on agent fees
Very Good & Reasonable
Was this helpful? Yes
By: jake brown
Mar 01, 2016
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Hi Gail, Thank you so much for these lovely words. ...
Feb 17,2016
Minithumbup
Tom Duncan DipDEA
By: 'Gill'
Feb 17,2016
0 people found
this helpful
All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would highly recommend them to anyone, and use them again in the future....
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Comment on agent fees
Very good for the ser ice given.
Was this helpful? Yes
By: Nathan Cooper
Feb 17, 2016
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Thank You Gill! It means a lot to us that our efforts are greatly appreciated and we hope to hear from you soon. ...
Feb 10,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'RRichardson'
Feb 10,2016
0 people found
this helpful
Everybody at Cross Keys was extremely helpful in getting my sale through as quickly and easily as possible. They put up with my frequent calls for updates without complaint, and made sure all my questions were answered promptly. I wouldn't hesitate to use them again....
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Comment on agent fees
The fees were very reasonable for the services offered - 1% plus VAT.
Was this helpful? Yes
By: Rob
Feb 24, 2016
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Hi Rachel, Many Thanks for your kind words, feedback is always much appreciated. ...
Feb 08,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Mr and Mrs Reynolds'
Feb 08,2016
0 people found
this helpful
We were very happy with the way we were treated at Cross keys Estate agents.from the day we had the flat valued and up to the time we signed for the house they were always there to help.The staff at the stoke village office are very friendly and will always keep you updated with all information. Their knowledge of the area is extensive and the valuations reflect this....
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Comment on agent fees
Fees were very good
Was this helpful? Yes
By: Tom
Feb 08, 2016
View all comments (1)
Thank you for your kind words, we are glad to have seen your sale & purchase go through smoothly and within the timescale set. If you are to need any further help or advice you are more than welcome to get in touch. Take care! ...
Jan 29,2016
Minithumbup
Rob Down MNAEA
By: 'Kinga Njuguna'
Jan 29,2016
0 people found
this helpful
Thank you to the staff at Cross Keys- epecially Rob Down for the excellent service. Everything went quick & smoothly. I would recommend without any hesitation. :)...
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By: Rob
Feb 24, 2016
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Many Thanks for your comments Kinga, it is always appreciated to have 5* feedback! ...
Jan 25,2016
Minithumbup
Jon Curtis MNAEA
By: 'Adam B'
Jan 25,2016
0 people found
this helpful
Very friendly and knowledgeable agents who keep you in the loop every step of the way while your property is on the market. When it came to looking at purchasing a property once mine had been sold, they took all my considerations into account to produce a suitable short-list of properties to look at. Would definitely recommend them to anyone looking to sell...
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Comment on agent fees
Very competitive fee at a flat rate so I knew exactly how much it was going to cost me to sell my property.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
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Thank you for the review Adam, delighted we sold your property so quickly and happy you've now found a property for yourself! ...
Jan 25,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Kathryn'
Jan 25,2016
0 people found
this helpful
Jake & Carol was very helpful during the process of finding our flat. He was willing to answer any questions we had and was flexible with viewing times. All paperwork was dealt with very quickly to move in the day we wanted....
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Comment on agent fees
VERY GOOD
Was this helpful? Yes
By: jake brown
Feb 23, 2016
View all comments (1)
Thankyou so much Kathryn! ...
Jan 22,2016
Minithumbup
Rob Down MNAEA
By: 'Top agent'
Jan 22,2016
0 people found
this helpful
Top service from a top estate agent.got full asking price for my property. Couldn't ask for more,very helpful and friendly staff. Rob put in a lot of time helping Me Purchase a property as well. Many thanks to you all at cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Many Thanks Gareth, looking forward to taking on the next project for you! ...
Jan 22,2016
Minithumbup
Jon Curtis MNAEA
By: 'jon'
Jan 22,2016
0 people found
this helpful
Crosskeys have been outstanding for me go the extra mile very happy with there service would highly recommend if your looking to sell or buy or rent...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (2)
Really appreciate the great review, thank you for your comments! ...
Jan 21,2016
Minithumbdown
Tom Duncan DipDEA
By: 'Mike'
Jan 21,2016
0 people found
this helpful
5 star service. Property took little longer to go through than expected but no fault of estate agents, viewings and offers were abundant. Very happy with staff professionalism, effectiveness and communication. Tom was very good! And have to mention a personal compliment to him. A happy customer and would easily recommend...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Tom
Jan 21, 2016
View all comments (1)
Thank you so much Mike for your lovely review! wishing you all the best in your new home! if you are ever in need of advice or help, please do not hesitate to get in touch. ...
Jan 08,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Laura H'
Jan 08,2016
0 people found
this helpful
Ive used Cross Keys to sell my properties twice now, and can not fault their service. They provide excellent initial advice without the usual sales pitch, they quite clearly know their market. Customer service was excellent, keeping me informed along the way. From going on the market to completion was only 10 weeks- great work Cross Keys- Thank you....
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Comment on agent fees
Excellent fee basis, very competitive. Well worth the money.
Was this helpful? Yes
By: Tom
Jan 08, 2016
View all comments (1)
HI Laura, thank you so much for taking the time to leave us a review, it was very nice to see your property go under offer very soon as well as a smooth sale. if you are ever in need of our service again please do not hesitate to get in touch, we would be delighted to help where we can. ...
Jan 07,2016
Minithumbup
By: 'D Milner'
Jan 07,2016
0 people found
this helpful
Thoroughly professional service with a personal touch. I would recommend to any potential sellers and buyers! Amie's was excellent throughout!...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (1)
Thank you so much for the lovely review, good luck in your new home! ...
Jan 04,2016
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'D'
Jan 04,2016
1 people found
this helpful
We used to Cross Keys as they were local. Throughout our sale they were professional, courteous and very supportive in what was a very stressful time for us. I would not hesitate to recommend this firm and would use them if we ever decide to sell our home again!...
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Comment on agent fees
Value for money
Was this helpful? Yes
By: Jack
Jan 04, 2016
View all comments (1)
It was our pleasure. This is one of the reasons we love being a local agent. Hope you have settled in to your new home and wishing you a happy new year from all the team at Cross Keys. ...
Dec 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Helen'
Dec 30,2015
1 people found
this helpful
Crosskeys were recommended to us by friends who had recently used them to sell their house. We were very happy with every aspect of the service they provided. Jon's pictures were great, one of the things that attracted us to using Crosskeys. Jon is very professional and easy to get on with. He conducted all our viewings so we knew potential buyers would be met by someone who knew about our property. Our house sold within a couple of days for over the asking price. What more could we ask for! Fo...
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By: Aimee
Jan 04, 2016
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Thank you so much for your lovely comments Helen and a Happy New Year to you and the family. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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