• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Sep 26,2016
Minithumbup
Steve Jones FNAEA MARLA
By: 'Nicola & Chris'
Sep 26,2016
0 people found
this helpful
Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The speed at which they sold our house was amazing. We will always use Cross Keys in the future and have recommended them to all our friends....
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Comment on agent fees
We received a first class service and were very happy with the fees.
Was this helpful? Yes
Sep 22,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Toby and Lucy'
Sep 22,2016
0 people found
this helpful
Jake is very personable, honest and helpful. Even though he didn't know if the flat is haunted (which we're pretty sure it isn't), he was very knowledgeable about the rest of the flat, and made the whole process very easy and enjoyable!...
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Comment on agent fees
Good.
Was this helpful? Yes
Sep 13,2016
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Janey H'
Sep 13,2016
0 people found
this helpful
We had a rather complicated purchase of a big old house with lots of problems. Jon demonstrated endless patience with us and good humour in challenging circumstances. He was professional, honest and reliable. As a consequence of his, and latterly Jacks, hard work we sold our house and managed to coordinate the purchase of the new house. Jon is an eloquent sales man who clearly does his research on a property, so he was great for selling our house. Furthermore, he was always ready and willin...
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Comment on agent fees
Good fees, no tie in, as we bought and sold through them we had a discount.
Was this helpful? Yes
By: Jon Curtis
Sep 13, 2016
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Thank you Jane for your lovely review! It was certainly a strenuous process which all came together in the end... hope you have all settled into your new home! ...
Aug 30,2016
Minithumbup
Jon Curtis MNAEA
By: 'Liz'
Aug 30,2016
0 people found
this helpful
Excellent, professional service from initial valuation from Steve Jones through to completion. Steve knew the market well and got the price right, Jon found the buyer quickly and kept watch on the property while it was vacant, Aimee did an excellent job of keeping me informed of progress all the way. In terms of professionalism, they were head and shoulders above the other agents we ask to value the property....
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Comment on agent fees
Clear fee structure based on a percentage of the sales price. Therefore an incentive to get a better price
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By: Jon Curtis
Aug 30, 2016
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Thank you Liz for your kind review, I am delighted that you are pleased with our services and wish you and your family all the best for the future! ...
Aug 29,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lucas'
Aug 29,2016
0 people found
this helpful
We were extremely pleased with the service from a courteous and very professional team. Jack had done his homework on our house and the valuation was the correct level to entice viewers in. The photos were excellent and well presented. No problem was too big or too small for the team to handle and they responded quickly to our queries, in particular Tom and Rob were extremely helpful when dealing with our buyers solicitor. Would definitely recommend to anyone who may be thinking of moving....
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Comment on agent fees
Agents fee was similar to others in the area and fair for the work and marketing undertaken
Was this helpful? Yes
Aug 18,2016
Minithumbup
Carol Huxham
Jake Brown
By: 'Russ Wiliams'
Aug 18,2016
0 people found
this helpful
I have used Cross Keys in the past to sell a property, based on there excellent advice the property sold for the asking price in one day of being marketed. I now use them to let a property and once again have received excellent service, clear communication and true professionalism through all negotiations between myself and my tenants. Highly recommended for both sales and lettings....
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Comment on agent fees
very fair
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By: carol huxham
Aug 18, 2016
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Thanks for the lovely comments ...
Aug 16,2016
Minithumbup
Rob Down MNAEA
By: 'Professor Steve Fung'
Aug 16,2016
0 people found
this helpful
This is the 4th agent I have used in Plymouth for buying 4 properties, the latest for my sister. The staffs are courteous, efficient and most importantly helpful and informative. This is my best agent experience to-date. The whole purchase process only took 5 weeks -- most amazing....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 15,2016
Minithumbup
Jon Curtis MNAEA
By: 'Mervyn'
Aug 15,2016
0 people found
this helpful
I was so impressed with the professionalism of Aimee & jon on a house viewing that I called them and asked them to help with the sale with our house. This was the best decision we made as the house sold for the top end of our asking price and within two months. They went beyond there duties to help with a flawless sale and purchase of our new home....
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Comment on agent fees
The fees was fair and the lowest out of the three quotes we had.
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By: Jon Curtis
Aug 15, 2016
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Thank you Mervyn for your kind review! I hope you are enjoying life in your new home! ...
Aug 01,2016
Minithumbup
Megan Gilmour
Jake Brown
By: 'Gibbers'
Aug 01,2016
0 people found
this helpful
Our dealings with Cross Keys Estate Agents were a pleasure from beginning to end. Megan showed us the property and was delightful, informative and enthusiastic. When we visited her in the office to submit our application she was all of the aforementioned and great with our young children. When we visited the office to complete the final forms we dealt with Jake, who was polite, friendly, well mannered and a delight to deal with. We would highly recommend Cross Keys to anyone and are grateful to ...
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Comment on agent fees
The fees are better than many other Estate Agents
Was this helpful? Yes
Jul 24,2016
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By: 'Andy'
Jul 24,2016
0 people found
this helpful
Extremely happy with the friendly and proffesional service provided by the staff at Cross Keys. They managed to gain a sale on my property within 3 days of the property being advertised! Good communications and always chased up any questions I had and came back with an answer either the same day or at their earliest opportunity. Would like personally thank Jack for his honest and fair approach to the negotiations prior to agreeing fees and signing contracts. Also would like to thank Tom for his ...
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Comment on agent fees
The fees negotiated were very fair.
Was this helpful? Yes
Jul 22,2016
Minithumbup
Rob Down MNAEA
By: 'Dave Shurmer'
Jul 22,2016
0 people found
this helpful
Excellent customer service from the first minute. Exceptional quality photos and property details put together extremely quickly and efficiently. Advertised our property on the Tuesday, had it sold by Friday the same week, Very proactive in arranging viewings and keeping us informed throughout. Many thanks!...
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Comment on agent fees
Fees comparable with other estate agents and offered value for money in terms of the speed, communication and quality of property details put together.
Was this helpful? Yes
Jul 19,2016
Minithumbup
Jon Curtis MNAEA
By: 'Nicola from Plymouth'
Jul 19,2016
1 people found
this helpful
From our first meeting Jon Curtis had probably won the job of selling my home although I had five different companies in to value it. I am well use to salesmen and patter as my father was a commercial traveller in clothes and all types of textiles. A man who was head hunted by rival companies up to and including his 60s. Many of Cross Keys competitors had clearly gone for the used car salesman type of employee, who promised me a higher price for my home than Jon Curtis thinking all people are ...
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Comment on agent fees
The fees were probably the lowest I would have been able to find
Was this helpful? Yes
By: Jon Curtis
Jul 19, 2016
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Thank you Nicola for such a lovely review, we will continue to work hard and make sure that the sale goes through to completion! ...
Jul 15,2016
Minithumbup
Megan Gilmour
By: 'Dan'
Jul 15,2016
0 people found
this helpful
I recently rented a property with Cross Keys and have been given a highly professional service alongside and genuine human warmth that is becoming rare in the modern day. Megan specifically has been the epitome of this through her genuine kindness and displaying a high level of professional competency. A young raw talent with a lot of potential. A credit to Cross Keys and herself. A pleasure to have and continue to have a relationship wit you guys....
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Comment on agent fees
good
Was this helpful? Yes
Jul 11,2016
Minithumbup
Jon Curtis MNAEA
By: 'Caroline'
Jul 11,2016
0 people found
this helpful
Cross Keys were very efficient and prompt in responding to all of my queries. Aimee in particular was a great help in chasing up solicitors and keeping the sale on track....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jon Curtis
Jul 11, 2016
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Thank you Caroline for your kind review. Wishing you all the best in your new home! ...
Jul 11,2016
Minithumbup
By: 'John S'
Jul 11,2016
0 people found
this helpful
I found Cross Keys very efficient, professional and easy to deal with. When the first buyer fell through they immediately had a replacement . Thank you...
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Comment on agent fees
Extremely fair.
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Thank you John, it was our pleasure! We are pleased we were of assistance. If you need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 29,2016
Minithumbup
Jon Curtis MNAEA
By: 'Sally'
Jun 29,2016
0 people found
this helpful
I met representatives from 3 estate agents. Jon was the most knowledgeable, very personable, and someone I connected with. Cross Keys was undoubtedly the best choice as my flat was sold quickly without complication. I do not live in Plymouth, and found both Jon Aimee and colleagues friendly professional, and helpful at all times, always keeping me informed as the sale proceeded. Thanks to you all....
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By: Chris Butler
Jul 06, 2016
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Thank you for swift service in getting our property sorted. I'd been around several properties before and the agents were selling me some right toilets, basically insulting my intelligence. Thanks to the team for not doing this. ...
Jun 28,2016
Minithumbup
By: 'JS'
Jun 28,2016
0 people found
this helpful
The sale of my flat was greatly encumbered by an incompetent online conveyancing co the buyer was recommended to use by his financial advisors. This resulted in unneccessary stress for all parties. At all times the staff at Crosskeys remained polite, calm and supportive until eventually I simultaneously exchanged and legally completed. A great team at Crosskeys....
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Was this helpful? Yes
By: Tom
Jul 12, 2016
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Hi Jackie, thank you very much for your comments. We did get there in the end! Best of luck with the future. ...
Jun 27,2016
Minithumbup
Jon Curtis MNAEA
By: 'Lynn Harland'
Jun 27,2016
0 people found
this helpful
In my 72 years of house moving, I can honestly say that Cross Keys, and in particular, Jon and Aimee are the best estate agents I have ever used. I can not speak too highly of them. Defiantly recommend....
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By: Aimee
Jun 29, 2016
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Thank you so much for your lovely comments Lynn, it's really appreciated. ...
Jun 23,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'mike'
Jun 23,2016
0 people found
this helpful
Rob and tom make the sale very stress free always kept me up to date. Will definitely recommend. Asset to the company thanks gus...
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Comment on agent fees
Worth every penny great service
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Thanks Mike, it was our pleasure! Pleased to see it was a very straight forward. Best of luck on your next project! ...
Jun 16,2016
Minithumbup
By: 'Paul'
Jun 16,2016
0 people found
this helpful
Very happy with the service from first contact to completion. The whole team were excellent and I would not hesitate to recommend Cross Keys Estates....
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Comment on agent fees
As expected!
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Hi Paul, thank you very much and we are pleased to see you had a pleasant experience with ourselves. If you are to ever need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 15,2016
Minithumbup
Jack Merriott MNAEA
By: 'Aimee & Leon'
Jun 15,2016
0 people found
this helpful
We finally did it! I cannot thank you enough - if I could've named all staff members I would have! From our initial viewing to finally completing today it has been a rocky road but not at any stage have you guys made it tricky and have been supportive throughout the whole process. We cannot thank you enough - and would thoroughly recommend you to anyone who is on their property search! :-)...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Nathan Cooper
Jun 16, 2016
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Thank you Aimee! So glad you can finally move in and enjoy Plymouth over the summer! ...
Jun 02,2016
Minithumbup
Jake Brown
Jon Curtis MNAEA
By: 'Aimee'
Jun 02,2016
0 people found
this helpful
Cross key's have been an absolute pleasure to work with. As a first time tenant this was all new to me and they could not have been more helpful. Very prompt with all correspondence, punctual and polite. Can't thank you enough....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Jun 02, 2016
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Thank you Aimee for your kind review, I'm delighted that you have found your first letting experience to be a pleasant process with Cross Keys. Wishing you all the very best for the future in your new home! ...
Jun 01,2016
Minithumbup
Jon Curtis MNAEA
By: 'Jake Roberts'
Jun 01,2016
0 people found
this helpful
Overall experience with Cross Key Estates was great. Major irritant of dealing with almost any business is the length of time it can take people to reply to emails. No problem there with Aimee. She would reply most often within the hour which made moving things along very easy and simple. We viewed quite a few houses and in quite a few instances it was clear the agent didn't really have a clue what they were selling, desperately clutching onto the house brochure for answers. Jon seemed to know...
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Comment on agent fees
I was a buyer not a seller.
Was this helpful? Yes
By: Aimee
Jun 01, 2016
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Hi Jake, thank you very much for your lovely comments, I hope you and Kaya are all settled into your new home! ...
May 11,2016
Minithumbup
By: 'Claire white'
May 11,2016
0 people found
this helpful
I felt as ease with the guys from cross keys. Friendly professional service. Nothing was to much trouble - highly recommended Thanks very much...
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Comment on agent fees
Great
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Thanks Claire! We are always here for when the comes to sell again. All the best for the meantime! ...
May 10,2016
Minithumbup
Jon Curtis MNAEA
By: 'Jude and Michelle'
May 10,2016
0 people found
this helpful
We are in the final stages of selling our home through Cross Keys and can not speak highly enough of both Jon and Aimee. We invited three different agencies to meet with us and value our property. However, from the moment we met Jon we knew that he was the right person to sell the house for us. He knew the area, was enthusiastic about the property and it's potential, and had great ideas regarding how to market it. Following the appointment of Cross Keys, Jon revisited the property and took a...
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Comment on agent fees
Fantastic value for money for a really personal and first class service.
Was this helpful? Yes
By: Jon Curtis
May 17, 2016
View all comments (2)
Thank you Jude for your lovely review! Wishing you all the best for the future and we hope to work with you again to! ...
May 10,2016
Minithumbup
Steve Jones FNAEA MARLA
Jake Brown
By: 'Excellence'
May 10,2016
0 people found
this helpful
Steve, Jake, Carol and Megan I wish to thank you all for your hard work in finding me the perfect tenant and putting up with my special requests! you provided a professional but personal service at all times making me feel a valued client and i felt confident that you would advise me correctly and achieve my expectations. i look forward to your expertise and help on the next one!...
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Comment on agent fees
Normal
Was this helpful? Yes
May 09,2016
Minithumbup
Jon Curtis MNAEA
By: 'Steve'
May 09,2016
0 people found
this helpful
Cross Keys did a brilliant job in selling 3 of my student houses, all sold within a few weeks and all managed to complete smoothly and swiftly! Aimee did a brilliant job keeping me informed and handled all 3 sales brilliantly. Would highly recommend....
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Comment on agent fees
good
Was this helpful? Yes
May 09,2016
Minithumbup
Rob Down MNAEA
By: 'Murphy'
May 09,2016
0 people found
this helpful
First rate service, my house was marketed with a larger, far more expensive agent for nine weeks with no joy. Crosskeys had it sold within two weeks. A completely painless experience....
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Was this helpful? Yes
Apr 30,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Curtis & Matt'
Apr 30,2016
0 people found
this helpful
Jake Brown is hands down one of the friendliest and helpful people we have ever had the pleasure to meet! He has gone the extra mile for the both of us since day 1 and has even now we are still shocked on just how much he has done for us! Megan has also been very helpful, she has always been very kind and sweet whenever we have spoke and again has been extraordinarily helpful. We cannot thank these two enough they are just so great at what they do and are also very kind helpful people! Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan
May 03, 2016
View all comments (1)
Thank you very much for your kind words, I hope you are both settling in well. ...
Apr 30,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Josh & Louise Brown'
Apr 30,2016
0 people found
this helpful
The agents at Cross Keys Estates were extremely helpful and made it stress free by keeping us updated. They were extremely approachable and professional highly recommend this company....
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Comment on agent fees
Brilliant!
Was this helpful? Yes
By: Jake Brown & Carol
May 03, 2016
View all comments (1)
thank you very much for your lovely comments ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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