• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Dec 15,2016
Minithumbup
Tom Duncan DipDEA
By: 'Shona'
Dec 15,2016
0 people found
this helpful
We recently purchased a property through Cross Keys after a number of months of dealing with a large number of Estate Agents within the area. Of all the Agents that we had contact with (including another where we were purchasing a property that fell through last minute) the staff at Cross Keys were far and above the most professional,, diligent, helpful and friendly. They set expectations appropriately, dealt with us, as stressed-out buyers in a courteous and timely manner and were always willin...
read full review
Was this helpful? Yes
Dec 09,2016
Minithumbup
Rob Down MNAEA
By: 'Better than the high street agents'
Dec 09,2016
0 people found
this helpful
Today is our moving day. Cross keys found us a buyer within a week of being on the market. Altogether from start to finish the whole process has taken 9 weeks. They have the perfect combination of skills and expertise within the team to help guide you through your move. The high quality service was consistant from start to finish. Thank you so much to everyone at Cross Keys....
read full review
Comment on agent fees
Very reasonable and well worth every penny.
Was this helpful? Yes
By: Rob
Jan 30, 2017
View all comments (1)
Thank you for your comments! Nice to see you felt we were competitive on fee's whilst still reaching high standards! ...
Dec 09,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Jess and Ross'
Dec 09,2016
0 people found
this helpful
Very pleased with how Jake and Megan handled things with us, any issues we had were quickly solved and we were kept in contact with and up to date the whole time we were waiting to get the keys. We are now a very happy couple who are looking forward to starting their future in their first home. Thank you :-)...
read full review
Comment on agent fees
Very pleased with the fee's. They were very affordable.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Jon Curtis MNAEA
By: 'Dr Anna Schur'
Dec 08,2016
0 people found
this helpful
Aimee and Jon sold our house in Peverell Plymouth in August 2016. We were really impressed with the help and support we received. Jon was immediately very positive about our house and the chances of selling. We were given plenty of notice for viewings and a relaxed, smiley, positive approach from Aimee really helped with the selling nerves! We have relocated with our 3 children and Cross Keys made the whole process less of a struggle. Thank you for a fantastic job....
read full review
Was this helpful? Yes
By: Jon Curtis
Dec 08, 2016
View all comments (2)
Thank you for such a lovely review Anna! Wishing you all the very best for the future! ...
Dec 02,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Jitka'
Dec 02,2016
0 people found
this helpful
Named agents have been very helpful, very keen to help and very polite. I am very satisfied with the process whole way through. Very much appreciated....
read full review
Comment on agent fees
Due to deposit charges as the rent charges it weren't too bad. I'm quite happy with fees.
Was this helpful? Yes
Nov 30,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Nikki'
Nov 30,2016
0 people found
this helpful
I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you so much jack,Craig,rob and tom...
read full review
Comment on agent fees
Very good
Was this helpful? Yes
By: Jack
Nov 30, 2016
View all comments (1)
You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx ...
Nov 28,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Mrs Tracy Norfolk-Shaw'
Nov 28,2016
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
read full review
Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
Nov 26,2016
Minithumbup
By: 'Amy'
Nov 26,2016
0 people found
this helpful
Very pleased with the service we received, a fair valuation, a very good listing, plenty of viewings and my questions were answered when I needed them to be. Thanks all!...
read full review
Was this helpful? Yes
Nov 26,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Mrs Tracy Norfolk-Shaw'
Nov 26,2016
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
read full review
Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
By: Jack
Nov 26, 2016
View all comments (1)
A heartfelt thank you to you and your sisters for trusting us to sell your mum's house. I know how emotional this was for your entire family and I am so glad that it has gone to another family who will make as many new memories in it as you have of it. ...
Nov 25,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'philmo'
Nov 25,2016
0 people found
this helpful
Hi, everybody ,just had confirmation of my house being sold. thanks to all its been an easy ride due to the professional way we have been treated, especially from rob and tom and of course jacks advice.I would not hessitate to reccomend cross keys to allwho read these reviews....
read full review
Comment on agent fees
good
Was this helpful? Yes
Nov 23,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Gavin and Pat Walker'
Nov 23,2016
0 people found
this helpful
From start too finish our sale was handled exceptionally well. Good quality viewings as well as clear and precise feedback. Dealt with Jack initially, then mostly Tom( viewings and great feedback), with Rob negotiating the offers . Would definitely recommend in the future. Once again thank you lads for all the hard work....
read full review
Comment on agent fees
Fees were negotiated and got value for money.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Gavin & Pat, Many Thanks for taking the time to leave us a review, it is always nice to come in of a morning to such fantastic feedback. Fingers crossed for a smooth transaction and best of luck with all future endeavors. ...
Nov 23,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Helen and Dave'
Nov 23,2016
0 people found
this helpful
From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in the branch were lovely thank you, with special thanks to Rob....
read full review
Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best ...
Nov 22,2016
Minithumbup
Megan Gilmour
By: 'Andrea Jones'
Nov 22,2016
0 people found
this helpful
Having recently rented a flat,which I have not done before,Megan made the process an extremely positive experience. She was really efficient and professional from the time she showed me the flat to the time I signed my tenancy. Nothing was too much trouble and she kept me up to date with the progress and took me through every step of the process.I would definitely use Cross keys again....
read full review
Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Nov 13,2016
Minithumbup
By: 'Tricia'
Nov 13,2016
0 people found
this helpful
I have had a positive experience from Aimee. When I was buying my house Aimee kept me in the loop the whole step of the way, she is very conscientious and great at her job. I would of liked to have kept dealing with her once I was trying to rent my house but unfortunately Aimee only deals with the buying side of things. Aimee is approachable and always smiling, nothing is to much trouble....
read full review
Comment on agent fees
The fee's are reasonable.
Was this helpful? Yes
By: Aimee
Nov 14, 2016
View all comments (1)
Hi Tricia, thank you so much for your lovely review, really appreciate it and I'm glad you are happy with our service! :) ...
Nov 11,2016
Minithumbup
Jon Curtis MNAEA
By: 'Mike&Jordan'
Nov 11,2016
0 people found
this helpful
I was extremely pleased with both agents, very helpful and friendly. When I called for advice both agents always were very knowledgable and gave an update on what was going on. This was the first time me and my partner had sold a property and I can't thank them enough on how much guidance and support they showed....
read full review
Comment on agent fees
Excellent fee's had three quotes and they were the best price.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for such a kind review! Wishing you all the very best in your new home. ...
Nov 10,2016
Minithumbup
Tom Duncan DipDEA
By: 'Gina'
Nov 10,2016
0 people found
this helpful
Tom was polite, pleasant and nothing was to much trouble for him. We called him out to the property several times and he was always happy to be be there! Thank you Tom!...
read full review
Was this helpful? Yes
By: Tom
Nov 16, 2016
View all comments (1)
Thank you Gina!! I'm always happy to help & delighted that you found the perfect property for you. Best of luck for the future! ...
Nov 01,2016
Minithumbup
Megan Gilmour
Jake Brown
By: 'Amy Marie Dannan'
Nov 01,2016
0 people found
this helpful
Megan and Jake have both been very helpful and professional staff. Their service has been extremely kind and very patient....
read full review
Was this helpful? Yes
Oct 28,2016
Minithumbup
Jon Curtis MNAEA
By: 'Tracy Ann'
Oct 28,2016
0 people found
this helpful
Jon did the initial visit to see our house and give us a fair market value. I was struck by his apparent honesty and enthusiasm for selling our house. His local knowledge of things like ofsted school ratings and catchment areas for senior schools was excellent and I felt at once that he would market our house ,as it was a family home , to the right families , who were looking for the right position as well as the perfect house. The photos were great and showed our house off to prospective buyers...
read full review
Comment on agent fees
High but fair! They worked hard for us.
Was this helpful? Yes
By: Jon Curtis
Oct 28, 2016
View all comments (2)
Thank you for such a lovely review Tracey, wishing you all the very best in the future! ...
Oct 28,2016
Minithumbup
Megan Gilmour
Jon Curtis MNAEA
By: 'Helen & Paul'
Oct 28,2016
0 people found
this helpful
We would like to compliment cross keys on their choice of staff not only are they professional but we have found them both helpful and supportive. Both Megan and John have helped us in our search for a home and we would like to thank them for their continued support....
read full review
Was this helpful? Yes
By: Jon Curtis
Oct 28, 2016
View all comments (1)
Thank you Helen for you kind review... it is much appreciated! ...
Oct 23,2016
Minithumbup
Jack Merriott MNAEA
By: 'Peta Harper'
Oct 23,2016
0 people found
this helpful
What a great Estate Agents a real find. The office is great and funky and two dogs as well! Jack was really helpful and so was the other guy- sorry don't know your name. I went there to rent my house in St Budeaux and Jack could not have been more helpful. I popped in today re my new renovation property and got loads of great advice about renovating it. My last experience was Fox and Sons- a really bad experience! Cross Keys are fab and their customer service is second to none...
read full review
Comment on agent fees
Fab
Was this helpful? Yes
By: Jack
Nov 16, 2016
View all comments (1)
Your review is too kind. We only did what we knew we deliver on. It has been our pleasure. ...
Oct 21,2016
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Abby & Ashey'
Oct 21,2016
0 people found
this helpful
This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not getting much info from the solicitors, and as soon as I contacted Crosskeys they were straight onto finding out where we were and put our mind at ease. Would definitely use them in the future and would recommend to others. Thank you :)...
read full review
Was this helpful? Yes
By: Jack Merriott
Oct 21, 2016
View all comments (1)
I am so happy that you finally get to move in. I hope you will be very happy there. If there is anything else that we can do for you in the future, please do not hesitate to give us a call. ...
Oct 15,2016
Minithumbup
Jake Brown
Steve Jones FNAEA MARLA
By: 'Thanks to Cross Keys'
Oct 15,2016
0 people found
this helpful
Jake kept me informed at all points, very easy to deal with, and very professional. Would recommend to all. Thank you...
read full review
Comment on agent fees
Very fair, as competive as any in the market.
Was this helpful? Yes
Oct 12,2016
Minithumbup
Jon Curtis MNAEA
By: 'Annie F'
Oct 12,2016
0 people found
this helpful
Jon and Aimee were my 'go to' team who supported me both with my sale and purchase. Jon encouraged me throughout when I got nervous whilst Aimee liaised with, and chased, the legal teams involved, and never failed to feedback and update whenever she was trying to sort out a detail of the processes and procedures....
read full review
Comment on agent fees
Very reasonable, extremely competitive. The third agent to support my house sale, the successful team and the cheapest!
Was this helpful? Yes
By: Aimee
Oct 20, 2016
View all comments (2)
Thank you so much for your lovely review Annie, I hope you're very happy in your new home! ...
Oct 12,2016
Minithumbup
By: 'Leigh-Anne Boyne'
Oct 12,2016
0 people found
this helpful
Our experience with Cross Keys was great. First time buyers with no clue at all! Aimee was always available and helped every step of the way and answered all our questions no matter what they were....
read full review
Was this helpful? Yes
By: Aimee
Oct 12, 2016
View all comments (1)
Hi Leigh-Anne, thanks so much for your lovely review, hope you've settled in nicely to your new home :) ...
Oct 03,2016
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
Tom Duncan DipDEA
By: 'Amy'
Oct 03,2016
0 people found
this helpful
Great service from cross keys when buying our first home. Tom and Craig were lovely and kept us informed with everything that was happening and Tom accommodated our multiple viewings of the house happily!...
read full review
Comment on agent fees
Buying so did not pay fees
Was this helpful? Yes
Oct 03,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr and Mrs J'
Oct 03,2016
0 people found
this helpful
Cross Keys sold our house immediately, achieving the full asking price. They did exactly as they said they would, throughout every step of the process. We chose to sell our home with Cross Keys based on the initial visit with Jack. It was apparent that his extensive local knowledge, professionalism and personable character was representative of the company and exactly the right mix of qualities that would sell our home. Robs visit to take photos and details for the brochure was as impressive an...
read full review
Comment on agent fees
The fees were as I expected, competitive rates and no hidden costs. More than happy to pay, particularly knowing that the fees are going to a local business and not to feed the profits of the giant corporations.
Was this helpful? Yes
By: Jack Merriott
Oct 03, 2016
View all comments (1)
It couldn't have been any better. We hope your move to newer pasture goes smoothly. If there is anything else we can do for you then please just give us a call. ...
Sep 29,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'DARREN DAVIS'
Sep 29,2016
0 people found
this helpful
From the word go we have had nothing but great help. Since walking in to the offices in Mutley plain and being referred to the Stoke office we have felt so looked after. We were looking for a property whilst trying to sort out renting out our own property. All the estate agents we had dealings with previous were either to pushy or seamed to eager to tell you what you wanted to hear. When we were visited by Jack he basically told us with out having all the bells and whistles what our property wou...
read full review
Comment on agent fees
WORTH EVERY PENNY. VERY REASONABLE.VERY GOOD
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2016
View all comments (1)
You are too kind Darren. I am so glad that you and your family have now found the home that you guys will make a perfect family home. I am looking forward to seeing what you do with it. ...
Sep 29,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Kev and Justine'
Sep 29,2016
0 people found
this helpful
My wife and I found Cross Keys estates to be the most honest and helpful agents that we have come across. They spent lots of time with us in the house and they also gave us plenty of time and space to look around when we brought our family for a second viewing. We never felt as if we were a bother to them and always felt they could never do enough for us. We would definitely recommend Cross Keys to Friends and family....
read full review
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2016
View all comments (1)
It has been an absolute pleasure and I hope that you will be very happy in your new home. I can't wait to see what you do with the property. ...
Sep 28,2016
Minithumbup
Jon Curtis MNAEA
By: 'Chloe'
Sep 28,2016
0 people found
this helpful
I have recently been searching for a house in the Plymstock area and although I didn't end up buying through Cross Keys they were extremely helpful whilst I was looking. Jon and Aimee were very helpful and i would highly recommend them! Thank youux...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Aimee
Sep 28, 2016
View all comments (1)
Hi Chloe, thanks so much for your lovely review, hope your purchase goes well! ...
Sep 26,2016
Minithumbup
Steve Jones FNAEA MARLA
By: 'Nicola & Chris'
Sep 26,2016
0 people found
this helpful
Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The speed at which they sold our house was amazing. We will always use Cross Keys in the future and have recommended them to all our friends....
read full review
Comment on agent fees
We received a first class service and were very happy with the fees.
Was this helpful? Yes

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 256 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(165)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


Make an Enquiry