• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Feb 03,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'M & M'
Feb 03,2017
0 people found
this helpful
Right from the start, the Cross Keys Estates staff have been professional, helpful and very approachable. They have made the process of renting smooth and uncomplicated. The information they provided us was thorough and very well explained. I have been very impressed with the level of service I have received from the staff and with the condition of the property. I would readily recommend this company to anyone looking to rent. Thanks Jake and Megan for making the whole experience so stress-free....
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Comment on agent fees
Fees are average, but good value for the level of service we have received.
Was this helpful? Yes
Feb 03,2017
Minithumbup
Jake Brown
By: 'Lydia'
Feb 03,2017
0 people found
this helpful
Really positive in his approach :) helped me get my new home with my partner we are over the moon with this property :) and thanks to all of the staff aswell but Jake dealt with us mainly and was brilliant. Thankyou :)...
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Comment on agent fees
Good agency fees....defiantly recommend!
Was this helpful? Yes
Feb 01,2017
Minithumbup
By: 'Lyn Barrett'
Feb 01,2017
0 people found
this helpful
i have dealt with quite a few estate agencies over the years and hand on heart this is the quite the best one. Debbie has kept in touch during the process of my purchase of the property and this is something I have not experienced ever. It is nice not to be kept in limbo wondering if the sale is ever going to go through. Full marks Debbie!...
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Comment on agent fees
Don't know I'm doing the buying
Was this helpful? Yes
By: Rob
Feb 24, 2017
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On behalf of Debbie I know she would love to say thank you, she is away from the office for a few weeks at the moment, but she very much enjoyed dealing with you for the purchase! ...
Jan 31,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'Connor Cooper'
Jan 31,2017
0 people found
this helpful
Excellent service from this pair. The great communication from these two is what made our move so smooth and quick. They worked around our plans to suit us which was extremely handy. Everything was explained in full detail to us and there wasn't a question that they couldn't answer....
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Comment on agent fees
Good
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Jan 31,2017
Minithumbup
By: 'Aaron Anderson-Smith'
Jan 31,2017
0 people found
this helpful
Aimee was absolutely amazing from start to finish! Aimee was professional and extremely knowledgable, replying to every email, and phone call, putting our minds at rest. Just our luck that the radiator leaked through the kitchen ceiling just after the survey. Aimee liased between us and our vender and I was able to meet him at B&Q to pick the flooring I'd like as the insurance company was replacing. Nothing was a chore and without Aimee the last fortnight, I honestly think I would hav...
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By: Aimee
Feb 01, 2017
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Thank you so much! I really hope you're both happy in your new home! :) ...
Jan 30,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Charlotte w'
Jan 30,2017
0 people found
this helpful
I had a very positive experience with cross keys, Megan and Jake were extremely helpful during the process of renting our place, everything was done very quickly and we moved with in 3 weeks of viewing the property. Megan was a pleasure to deal with during all admin and paper work, she was very organised, friendly and was able to answer any questions. Since moving, Megan and Jake have also helped with a few problems in the property and this has happened efficiently! Thanks again Cross keys, M...
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Comment on agent fees
Fees are quite excessive.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Jon Curtis MNAEA
Steve Jones FNAEA MARLA
By: 'Louise'
Jan 27,2017
0 people found
this helpful
Would just like to say a big "thank you " to all the staff in the office , their communication from start to finish was excellent , their advise and manner was both professional and helpful . I would always use Cross Keys for both sales and rentals of our properties ....
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Comment on agent fees
The fees were very competitive , great service and value for money
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By: Jon
Feb 03, 2017
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Thank you so much Louise for your kind review! ...
Jan 23,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Hevallaa'
Jan 23,2017
0 people found
this helpful
I don't usually leave online reviews but I feel Cross Keys need to be recognised for their fantastic customer service and the business that they run. I have sold a property with them and also viewed properties with them in my search for my perfect home. In particular I have been looked after by Rob, Jack and Tom. You get to compare the different estate agents when you are looking for properties. Cross keys never made me feel rushed when viewing a property. I also wasn't bombarded with emails an...
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Comment on agent fees
Good value for money. The service is the best we have ever received from our dealings with all other estate agents. Having viewed many properties in our search, we were able to compare and Cross Keys are so professional and good at what they do.
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By: Rob Down
Jan 27, 2017
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Hi Heather, Thank you so much for your kind words, it's always nice to get praise especially as lovely at this. Thanks again ...
Jan 20,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Filipa'
Jan 20,2017
0 people found
this helpful
I would like to say that I am very happy that miss Megan, Molly and Jake were very helpful in everything I needed. I got to move as quickly as possible and I'm so happy that they're always on hand. Wish all the best for them and a lot of success. Many many thanks for everything. Hope you keep making your guests happy....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Eleanor'
Jan 16,2017
0 people found
this helpful
All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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By: Rob
Jan 30, 2017
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Hi Eleanor, Thank you for your comments, good feedback and kind words are always well received. Hope you have settled in well to your new home! ...
Jan 11,2017
Minithumbup
By: 'Nathan'
Jan 11,2017
0 people found
this helpful
Aimee was very friendly and professional throughout. The completion of the sale actually took a very long time due to legal issues which were beyond the control of Cross keys, but Aimee still kept me updated by phone and e mail and did her best to keep the process moving. Overall a very positive experience from her and the agency....
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Comment on agent fees
the fee's were in line with industry standard.
Was this helpful? Yes
By: Aimee
Jan 11, 2017
View all comments (1)
Thank you so much for the lovely review, hope you're all settled in your home! ...
Jan 10,2017
Minithumbup
By: 'Sam Tillyer'
Jan 10,2017
0 people found
this helpful
Aimee was extremely helpful when buying my property. Always keeping me up to date with progress throughout this stressful time....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Aimee
Jan 10, 2017
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Thank you so much for the lovely review! ...
Jan 09,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Paul'
Jan 09,2017
0 people found
this helpful
After viewing many flats with different agents I met Tom who Was on time very smart had all the information on the property and knew his job. Even though I Was buying at the lower end of the market I felt important and a valued customer. I also dealt with rob while Tom was on holiday the whole buying process was stress free . I also liked their quirky offices with antique furniture Whether buying or selling you can't go wrong with cross keys estate agents....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
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Hi Paul, Thank you so much for your comments, best of luck with the rental! ...
Jan 03,2017
Minithumbup
Jake Brown
By: 'Emily Ruse'
Jan 03,2017
0 people found
this helpful
Jake has been very helpful, was interested to understand what sort of property I was looking for and within 3 weeks, has managed to find somewhere to suit me. Thank you! Would definitely recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 03,2017
Minithumbup
Jack Merriott MNAEA
By: 'PAFC123'
Jan 03,2017
0 people found
this helpful
All staff very friendly, helpful, professional and efficient in their dealings. They have been really easy and straightforward to work with, and we would not hesitate to recommend their services to others....
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By: Jack Merriott
Jan 03, 2017
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Many thanks for your nice comments. We are only too pleased to help. ...
Jan 03,2017
Minithumbup
Megan Gilmour
Jake Brown
By: 'Mark'
Jan 03,2017
0 people found
this helpful
Would highly recommend cross keys letting agents after their fantastic support towards helping me move in.Every single questioned answered within a few hours and always happy to help...
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Dec 15,2016
Minithumbup
Tom Duncan DipDEA
By: 'Shona'
Dec 15,2016
0 people found
this helpful
We recently purchased a property through Cross Keys after a number of months of dealing with a large number of Estate Agents within the area. Of all the Agents that we had contact with (including another where we were purchasing a property that fell through last minute) the staff at Cross Keys were far and above the most professional,, diligent, helpful and friendly. They set expectations appropriately, dealt with us, as stressed-out buyers in a courteous and timely manner and were always willin...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Rob Down MNAEA
By: 'Better than the high street agents'
Dec 09,2016
0 people found
this helpful
Today is our moving day. Cross keys found us a buyer within a week of being on the market. Altogether from start to finish the whole process has taken 9 weeks. They have the perfect combination of skills and expertise within the team to help guide you through your move. The high quality service was consistant from start to finish. Thank you so much to everyone at Cross Keys....
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Comment on agent fees
Very reasonable and well worth every penny.
Was this helpful? Yes
By: Rob
Jan 30, 2017
View all comments (1)
Thank you for your comments! Nice to see you felt we were competitive on fee's whilst still reaching high standards! ...
Dec 09,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Jess and Ross'
Dec 09,2016
0 people found
this helpful
Very pleased with how Jake and Megan handled things with us, any issues we had were quickly solved and we were kept in contact with and up to date the whole time we were waiting to get the keys. We are now a very happy couple who are looking forward to starting their future in their first home. Thank you :-)...
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Comment on agent fees
Very pleased with the fee's. They were very affordable.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Jon Curtis MNAEA
By: 'Dr Anna Schur'
Dec 08,2016
0 people found
this helpful
Aimee and Jon sold our house in Peverell Plymouth in August 2016. We were really impressed with the help and support we received. Jon was immediately very positive about our house and the chances of selling. We were given plenty of notice for viewings and a relaxed, smiley, positive approach from Aimee really helped with the selling nerves! We have relocated with our 3 children and Cross Keys made the whole process less of a struggle. Thank you for a fantastic job....
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By: Jon Curtis
Dec 08, 2016
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Thank you for such a lovely review Anna! Wishing you all the very best for the future! ...
Dec 02,2016
Minithumbup
Jake Brown
Megan Gilmour
By: 'Jitka'
Dec 02,2016
0 people found
this helpful
Named agents have been very helpful, very keen to help and very polite. I am very satisfied with the process whole way through. Very much appreciated....
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Comment on agent fees
Due to deposit charges as the rent charges it weren't too bad. I'm quite happy with fees.
Was this helpful? Yes
Nov 30,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Nikki'
Nov 30,2016
0 people found
this helpful
I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you so much jack,Craig,rob and tom...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jack
Nov 30, 2016
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You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx ...
Nov 26,2016
Minithumbup
By: 'Amy'
Nov 26,2016
0 people found
this helpful
Very pleased with the service we received, a fair valuation, a very good listing, plenty of viewings and my questions were answered when I needed them to be. Thanks all!...
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Nov 26,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Mrs Tracy Norfolk-Shaw'
Nov 26,2016
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
By: Jack
Nov 26, 2016
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A heartfelt thank you to you and your sisters for trusting us to sell your mum's house. I know how emotional this was for your entire family and I am so glad that it has gone to another family who will make as many new memories in it as you have of it. ...
Nov 25,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'philmo'
Nov 25,2016
0 people found
this helpful
Hi, everybody ,just had confirmation of my house being sold. thanks to all its been an easy ride due to the professional way we have been treated, especially from rob and tom and of course jacks advice.I would not hessitate to reccomend cross keys to allwho read these reviews....
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Comment on agent fees
good
Was this helpful? Yes
Nov 23,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Gavin and Pat Walker'
Nov 23,2016
0 people found
this helpful
From start too finish our sale was handled exceptionally well. Good quality viewings as well as clear and precise feedback. Dealt with Jack initially, then mostly Tom( viewings and great feedback), with Rob negotiating the offers . Would definitely recommend in the future. Once again thank you lads for all the hard work....
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Comment on agent fees
Fees were negotiated and got value for money.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
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Hi Gavin & Pat, Many Thanks for taking the time to leave us a review, it is always nice to come in of a morning to such fantastic feedback. Fingers crossed for a smooth transaction and best of luck with all future endeavors. ...
Nov 23,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Helen and Dave'
Nov 23,2016
0 people found
this helpful
From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in the branch were lovely thank you, with special thanks to Rob....
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Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best ...
Nov 22,2016
Minithumbup
Megan Gilmour
By: 'Andrea Jones'
Nov 22,2016
0 people found
this helpful
Having recently rented a flat,which I have not done before,Megan made the process an extremely positive experience. She was really efficient and professional from the time she showed me the flat to the time I signed my tenancy. Nothing was too much trouble and she kept me up to date with the progress and took me through every step of the process.I would definitely use Cross keys again....
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
Nov 13,2016
Minithumbup
By: 'Tricia'
Nov 13,2016
0 people found
this helpful
I have had a positive experience from Aimee. When I was buying my house Aimee kept me in the loop the whole step of the way, she is very conscientious and great at her job. I would of liked to have kept dealing with her once I was trying to rent my house but unfortunately Aimee only deals with the buying side of things. Aimee is approachable and always smiling, nothing is to much trouble....
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Comment on agent fees
The fee's are reasonable.
Was this helpful? Yes
By: Aimee
Nov 14, 2016
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Hi Tricia, thank you so much for your lovely review, really appreciate it and I'm glad you are happy with our service! :) ...
Nov 11,2016
Minithumbup
Jon Curtis MNAEA
By: 'Mike&Jordan'
Nov 11,2016
0 people found
this helpful
I was extremely pleased with both agents, very helpful and friendly. When I called for advice both agents always were very knowledgable and gave an update on what was going on. This was the first time me and my partner had sold a property and I can't thank them enough on how much guidance and support they showed....
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Comment on agent fees
Excellent fee's had three quotes and they were the best price.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for such a kind review! Wishing you all the very best in your new home. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 41 1 263 2 144 2 19 1

Job vacancies

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Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(180)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(328)


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