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    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
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    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Megan
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    Jo
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    Phillip Piper
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    Stefan
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    Carol
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“ Outstanding... ”

Apr 24,2018
Minithumbdown
Danielle
By: 'Kerrie Moore'
Apr 24,2018
0 people found
this helpful
From the moment we put our house on the market to completion, the staff at Crosskeys we're amazing! Special mention to Jon - he took our pics and put it on market ASAP for us - he sold our house on 2nd viewing- great ...
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Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (3)
Thank you Kerrie for your lovely comments! I hope you and Darren love your new home! xx ...

“ House Sale... ”

Apr 23,2018
Minithumbup
Danielle
By: 'Mark'
Apr 23,2018
0 people found
this helpful
The sale of the house was conducted in a professional manner and the team at crosskeys work very hard to sell the property. Unfortunately the first sale fell through but with 24 hours they had secured another buyer for the house. They worked efficiently yet professionally ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Jon
Apr 25, 2018
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Thank you so much Mark for your kind review, wishing you all the best for the future! ...

“ A positive and enjoyable house move... ”

Apr 22,2018
Minithumbup
Jo
Megan Gilmour
By: 'Louise'
Apr 22,2018
0 people found
this helpful
My partner and I have just began renting a property with cross keys. Our experience has been nothing but positive. Every staff member we have dealt with has been friendly and helpful....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jo Rees
Apr 23, 2018
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Hi Louise, Thank you so much for your lovely comments. We wish you lots of luck in your new home. ...

“ Best around! Absolutely brilliant!... ”

Apr 20,2018
Minithumbup
Jack Merriott MNAEA
By: 'The Robinsons'
Apr 20,2018
0 people found
this helpful
Everyone at Cross Keys is incredibly friendly and helpful. They're so easy to chat to as well as really efficient and knowledgeable about the whole process of house buying/selling. They made the whole experience a pleasure!! Our house went on the market and ...
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Comment on agent fees
After Jack came round we were so sure we wanted Cross Keys to sell our house for us that we didn’t actually bother getting other quotes (even though we had booked 3 more agents to come round!) We cancelled all the others as we thought the fee was fine.
Was this helpful? Yes
By: jade
Jun 26, 2018
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Thank you for your lovely review! ...

“ Excellent... ”

Apr 18,2018
Minithumbup
Megan Gilmour
Carol
By: 'Darren'
Apr 18,2018
0 people found
this helpful
A pleasant experience in dealing with this team, extremely friendly and easy to talk with, they made the process of getting into our rented property very quick and seamless especially on a very tight timeline, excellent work Thank you...
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By: Megan Gilmour
Apr 19, 2018
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Hi Darren, thank you and all the best in your new home! Megan and Carol. ...

“ Top notch letting Agents... ”

Apr 16,2018
Minithumbup
Carol
Megan Gilmour
By: 'Jonathan‘s review'
Apr 16,2018
0 people found
this helpful
Just like to compliment all the Lettings team at Cross Keys Estate agents especially Carol Huxham & Megan Gilmour!! In the short time I have been dealing with them as a landlord they have kept me fully informed what is happening with my property & ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Apr 17, 2018
View all comments (1)
Hi Jonathan, thank you very much for your lovely comments! Megan and Carol ...

“ Great communication... ”

Apr 13,2018
Minithumbup
Rob
By: 'PaulaM'
Apr 13,2018
0 people found
this helpful
Really helpful and friendly staff, very accommodating with viewing times, kept us updated whilst they were waiting to hear back from the vendors, great service...
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Was this helpful? Yes
By: Jade
Apr 13, 2018
View all comments (1)
Thank you Paula! ...

“ A couple of the guys were also really helpful on the occasions when I just popped in. Moving from out of area so the local advice was really useful.... ”

Apr 12,2018
Minithumbup
By: 'Wendy'
Apr 12,2018
0 people found
this helpful
Have been trying to view this property for several weeks through distance and snow. Finally saw it yesterday and put in an offer. All very prompt and got a nice early call today confirming everything so wasn't kept on tenterhooks. Delighted with both the ...
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Was this helpful? Yes
By: Jade
Apr 12, 2018
View all comments (1)
Thank you for your review Wendy! happy that you've found your new home. ...

“ Buying a house... ”

Apr 11,2018
Minithumbup
Danielle
By: 'Elaine'
Apr 11,2018
0 people found
this helpful
Danielle was brilliant right from the beginning when I put an offer in for the purchase of the house. She kept me informed during the whole process , which was very reassuring. It all went very smoothly and efficiently....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle
Apr 11, 2018
View all comments (1)
Thank you so much Elaine for your kind review, I hope you will be really happy in your new home! ...

“ Dream Team... ”

Apr 11,2018
Minithumbup
Megan Gilmour
Carol
By: 'Kingpring'
Apr 11,2018
0 people found
this helpful
We have a small portfolio of letting properties in and around Plymouth. I am continually astonished at the total lack of care shown by the other agents we have used - none of them is really "fit for purpose". Luckily I decided to ...
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Comment on agent fees
Fees are very fair
Was this helpful? Yes
By: Megan Gilmour
Apr 11, 2018
View all comments (1)
Hi Paul, thank you very much for your kind comments, glad we can be of service! Megan and Carol. ...

“ Excellent service, highly recommended... ”

Apr 09,2018
Minithumbup
Rob
By: 'Timi1978'
Apr 09,2018
0 people found
this helpful
As first time buyer, I wasn't sure what to expect but I have to say Jade was very welcoming and attentive during our home visits. She was friendly, was ready to answer questions and if she was unsure, she got back to us with ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jade Shapcott
Apr 10, 2018
View all comments (1)
Thank you so much for your review! Here anytime to help. ...

“ Brilliant... ”

Apr 09,2018
Minithumbup
Carol
Megan Gilmour
By: 'Annette'
Apr 09,2018
0 people found
this helpful
This is my second time working with Cross Keys, I purchased my own property through the Stoke office with Tom, and was so happy with his professionalism and experience I chose their Manamead office to find me a tenant for my rental flat. The team ...
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Comment on agent fees
Very reasonable, Much lower than others.
Was this helpful? Yes
By: Megan Gilmour
Apr 10, 2018
View all comments (1)
Hi Annette, were really pleased we could find some nice tenants for you in such a short space of time! Should you need our help in the future please feel free to contact us, Megan and Carol. ...

“ Excellent service, can not fault!... ”

Apr 09,2018
Minithumbup
Rob
By: 'Zoe Martin'
Apr 09,2018
0 people found
this helpful
Very professional service from start to finish. The agents keep you informed of what's happening every step of the way. I particularly liked the reminder texts and emails of booked viewings. Rob was particularly helpful with advice on the current market and value of ...
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Comment on agent fees
Very reasonably priced and well deserving of the fee.
Was this helpful? Yes
By: Jade Shapcott
Apr 10, 2018
View all comments (1)
Thank you for your feedback Zoe! I hope all goes well with your sale. ...

“ Excellent service... ”

Apr 07,2018
Minithumbup
Danielle
By: 'Sophie'
Apr 07,2018
0 people found
this helpful
I have recently sold a property through Crosskeys, the photos taken were brilliant, with 13 viewings in the first week of the property being on the market we managed to get full asking price 1 week later. Top service, always helpful and reliable. Special thanks to Jon ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you Sophie for your lovely comments, I'm glad you are so pleased with our services having sold twice with us now, all we have to do now is get you into your lovely new home! ...

“ Outstanding... ”

Apr 07,2018
Minithumbup
Daniel Moore
By: 'Mrs J Hadfield'
Apr 07,2018
0 people found
this helpful
Cross Keys were exceptional when selling our house from start to finish. We bought our house with them 5 years ago, and sold with them last month. A huge thank you especially to Jon Curtis, we will be using Cross keys for a very long time ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you Jodie for your kind review, I'm so happy that the process of selling your property was a good one and I look forward to selling many more properties for you in the future! ...

“ House Sale... ”

Apr 06,2018
Minithumbup
Danielle
By: 'JM'
Apr 06,2018
0 people found
this helpful
The support given to us throughout our purchase was exceptional. Even when unforeseen issues arose during the sale the team were there to guide us through and re assure us. All in all the agents were professional during the whole process....
read full review
Comment on agent fees
Agents fees were competitive.
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you for your lovely comments about our team, I'm so pleased to hear such good things about your experience with us! ...

“ House Sale... ”

Apr 06,2018
Minithumbup
Danielle
By: 'Nicki'
Apr 06,2018
0 people found
this helpful
Jon and the team at the Mannameed office were extremely helpful ensuring that all my questions were answered immediately. There was always someone to talk to whenever I phoned. They done a great job selling my house....
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you Nicky for your kind review, I'm glad to hear that you've been pleased with our services. All the best! ...

“ professional and friendly... ”

Apr 06,2018
Minithumbup
Danielle
By: 'mr and mrs brown.'
Apr 06,2018
0 people found
this helpful
We found that Jon and Danielle at cross keys kept us informed at every stage of the sale. Delighted with the service and outcome. Many thanks....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
By: Jon Curtis
Apr 07, 2018
View all comments (1)
Thank you so much for your lovely review, its great to hear such kind comments about our team! Wishing you all the very best for the future! ...

“ Hassle free property purchase... ”

Apr 03,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Gerry M'
Apr 03,2018
0 people found
this helpful
Nicky at Crosskeys Estates was a friendly and efficient contact from first to last. Even after completion she was there to help with last minute queries. Thank you, I love the flat....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Nicky
Apr 12, 2018
View all comments (1)
Thank you Gerry! I am glad you that you are happy with the flat! ...

“ My flat sale... ”

Apr 01,2018
Minithumbup
Jack Merriott MNAEA
By: 'Stoker'
Apr 01,2018
0 people found
this helpful
Couldn't fault Cross Keys. I would definitely use them again. Rob & Tom were really professional & helpful. Always on hand if I needed anything. My property was sold in less than 3 weeks....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Jack
Apr 02, 2018
View all comments (1)
Many thanks, it was a pleasure to deal with your sale and I'm so happy that it went through so smoothly. ...

“ Great customer service throughout a smooth sale... ”

Apr 01,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Mr and Mills'
Apr 01,2018
0 people found
this helpful
This was the first time we sold a property so we had little knowledge of the process. Throughout the process Rob and Jack kept us informed. Whenever we had a question they made time to answer it and made sure we understood. Rob was away ...
read full review
Comment on agent fees
Our home was sold very quickly in 1 day. We had a lot of contact at the beginning ie marketing and viewings bar that we had little contact just a couple of calls towards the end. The fee seemed ok.
Was this helpful? Yes
By: Jack
Apr 02, 2018
View all comments (1)
Many thanks for your kind review. It was our pleasure to deal with your sale. ...

“ You're in safe hands!... ”

Mar 31,2018
Minithumbup
Daniel Moore
By: 'S Roach'
Mar 31,2018
0 people found
this helpful
From the initial valuation through to completion date, the whole team at Cross Keys couldn't have been more helpful. A fantastic professional service where the agents kept in touch with me at all times, arranged viewings that worked around my calendar, provided feedback within 24 ...
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Comment on agent fees
Competitively priced.
Was this helpful? Yes
By: Daniel
Apr 05, 2018
View all comments (2)
Thank you Sue for the encouraging comments and feedback. ...

“ First class service... ”

Mar 21,2018
Minithumbup
Carol
Megan Gilmour
By: 'Tony & jo'
Mar 21,2018
0 people found
this helpful
My compliments to Carole and Megan for and job very well done, No fuss, just excellent service, well done to you both, Tony...
read full review
Comment on agent fees
Excellent service very professional committed staff
Was this helpful? Yes
By: Carol Huxham
Mar 21, 2018
View all comments (1)
Thank you for the lovely comments. Much appreciated. Carol and Megan ...

“ Brilliant... ”

Mar 16,2018
Minithumbup
Danielle
By: 'Carolyn'
Mar 16,2018
0 people found
this helpful
Non-stop updates by E-mail and/or phone. Nearly instant replies to queries. These two pulled out all the stops, and more. The best estate agents I have ever come across....
read full review
Comment on agent fees
Considering the amount of work they undertook the fees were reasonable, and in good comparison to others.
Was this helpful? Yes
By: Danielle
Apr 03, 2018
View all comments (1)
Thank you so much for your lovely review Carolyn. ...

“ House Sale... ”

Mar 15,2018
Minithumbup
Danielle
By: 'M & G'
Mar 15,2018
0 people found
this helpful
From our initial visit to the Mannamead Office it was apparent Jon had extensive local knowledge and his professionalism was representative of the company. The photos taken of our property were outstanding and I am sure this added to the amount of viewings we had. ...
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Comment on agent fees
Very reasonable, no complaints.
Was this helpful? Yes
By: Jon Curtis
Mar 22, 2018
View all comments (2)
Thank you for your wonderful review, I am pleased to hear such positive comments about myself and my team! Wishing you all the very best for the future! ...
Mar 14,2018
Minithumbup
Danielle
By: 'Andrew'
Mar 14,2018
0 people found
this helpful
The guys at cross keys offered impeccable service from start to finish. They kept us entirely in the loop with what was going on with the sale and acted efficiently as a go between us and the vendor. We are so pleased with our new ...
read full review
Comment on agent fees
Not able to comment
Was this helpful? Yes
By: Jon Curtis
Mar 22, 2018
View all comments (2)
Thank you so much for your lovely review Andrew, I hope you and Abbey will be very happy in your new home! ...
Mar 13,2018
Minithumbup
Danielle
By: 'Woolly'
Mar 13,2018
0 people found
this helpful
Very helpful, kept me informed of what was happening when required. Staff very helpful and responded to my queries promptly...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Danielle
Mar 16, 2018
View all comments (1)
Thank you very much for your kind review. We wish you all the best in your new home. ...
Mar 11,2018
Minithumbup
Daniel Moore
By: 'Emma T'
Mar 11,2018
0 people found
this helpful
Jon was an absolute god send when it came to selling our property. He instantly won us over with the excitement he had about selling our house and couldn't wait to get started showing it off. He didn't push us to use cross ...
read full review
Comment on agent fees
Absolutely deserve all the fees they ask for
Was this helpful? Yes
By: Jon Curtis
Mar 12, 2018
View all comments (1)
Thank you so much Emma for your lovely review, I hope you will be really happy in your new home and I can't wait to sell the next place for you! If its anything as beautiful as the last one it won't take long to sell! :) ...
Mar 09,2018
Minithumbup
Jack Merriott MNAEA
By: 'Lee Pare'
Mar 09,2018
0 people found
this helpful
Nicky found me a wonderful property and helped me achieve my goal of purchasing it. Thank you for all your help and can not wait to get moved in....
read full review
Was this helpful? Yes
By: Jade Shapcott
Jun 26, 2018
View all comments (1)
thanks for your review! ...
Mar 08,2018
Minithumbup
Steve
By: 'Gravy Davy'
Mar 08,2018
0 people found
this helpful
I found Megan and Carol to be very helpful and quick to respond to any questions or concerns that I raised. They found me a tenant quickly and for the rental income that I required. Overall, I was very happy with the service provided by ...
read full review
Comment on agent fees
Reasonably priced from a landlords point of view
Was this helpful? Yes
By: Jon Curtis
Mar 09, 2018
View all comments (2)
Thank you Dave for your lovely comments, Steve and I are very grateful and we will continue to provide the best service for you! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
56 0 56 1 331 4 188 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(281)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(381)


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