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    Robert Down
  • Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Aug 21,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
The people we bought our property off was cross keys and I'm really outstanded by the effort of Tom & Rob and the quality of service that has been provided. Rob stayed behind extra one evening to show us the property and Tom has shown myself and family around twice after! Both answered all queries and really appreciate the effort of them both!...
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Aug 15,2017
Minithumbup
Jon Curtis MNAEA
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled out and we thought we would lose the ongoing purchase. But Jon came back from his well deserved holiday,lined up a load of viewings and sold it again! We honestly can not thank you enough! We would also like to thank Phoebe for keeping u...
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Comment on agent fees
Good
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By: Jon
Aug 16, 2017
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Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...
Aug 04,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Marcus'
Aug 04,2017
0 people found
this helpful
I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional service throughout. Thank you!...
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Comment on agent fees
good
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By: Jack
Aug 04, 2017
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We are so pleased that this sale went quickly and with hitches at all. Enjoy your new home and life together. Best wishes from Jack and all the team at Cross Keys Estates. ...
Jul 31,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr and Mrs Prowse'
Jul 31,2017
0 people found
this helpful
We have recently purchased our second home through cross keys and have found them very helpful and professional, nothing seemed to be too much trouble. They were always on the phone when needed and we would highly recommend using them!...
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Good
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By: Jack Merriott
Jul 31, 2017
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It was our pleasure. That's 2 good homes that you have now bought from us. It just goes to show that when it comes to having the best houses in Plymouth, Cross Keys have them. Hope you settle in soon. ...
Jul 31,2017
Minithumbdown
Carol Huxham
By: 'Jade and robbie'
Jul 31,2017
0 people found
this helpful
Very friendly and helpful, glad to be renting our first flat with them, they always make sure you are satisfied with what they are offering and always there to help....
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Comment on agent fees
Fee's are a reasonable price, cheapest we have seen in the plymouth area
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Jul 28,2017
Minithumbup
By: 'H.Taylor'
Jul 28,2017
0 people found
this helpful
My husband and I really appreciated the work the staff at Cross Keys Estates did to keep a very challenging chain on track and guide us to the desired outcome. I have learnt from this experience that the true value of an experienced estate agent cannot be appreciated until things start to go wrong!...
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Comment on agent fees
Not applicable as we were the buyers.
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Jul 24,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Izzie'
Jul 24,2017
0 people found
this helpful
have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) gave me some invaluable advice on a couple of changes when he came out to see it in the first instance and it sold quickly and I got more than I had thought I would. The flexibility around how you are contacted was so beneficia...
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Comment on agent fees
The fees were competitive with the other agents I had out.
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By: Jon
Jul 25, 2017
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Thank you so much Izzie for taking the time to write such a lovely review. Wishing you all the very best for the future! ...
Jul 24,2017
Minithumbup
Jack Merriott MNAEA
Daniel Moore
By: 'Sue and Jill'
Jul 24,2017
0 people found
this helpful
Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the progress and viewings and listened to what we wanted particularly with the home our brother and mum shared before they both passed away, A brilliant company with great, polite staff. we would highly recommend....
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Comment on agent fees
We've never sold a property before and as our brother originally let one of his properties through Cross keys we decided to sell through them. I think the cost was reasonable for the service we received
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Jul 23,2017
Minithumbup
Jon Curtis MNAEA
By: 'Matt and stacey scott'
Jul 23,2017
0 people found
this helpful
Jon is professional and genuine. Jon is always willing to answer any questions or worries you may have whilst making you feel at ease. He has a great understanding of his job and gets to know the clients he is serving to help sell your house. Very happy with Jon...
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Comment on agent fees
Fees are good
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By: Jon
Jul 24, 2017
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Thank you Matt & Stacey for your kind review, I'm so pleased that you are finally into your lovely new home and wish you many happy years there! ...
Jul 17,2017
Minithumbup
Megan Gilmour
By: 'LJG'
Jul 17,2017
0 people found
this helpful
Excellent agents, very efficient, polite and helpful. Excellent progression with application and all questions answered. Would easily recommend to anyone....
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Comment on agent fees
Very affordable fees.
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Jul 13,2017
Minithumbup
Tom Duncan DipDEA
By: 'Tracy ashton'
Jul 13,2017
0 people found
this helpful
Couldn't have asked for more from the team my sale ran smoothly and accurately constant contact and update given would 100% recommend this team the personal touch was amazing thankyou so much any queries I had was answered and dealt with instantly really please with every aspect of sale thankyou...
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Comment on agent fees
Agents fees were fair and they truly go that one step further to make sure things run smoothly
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Jul 05,2017
Minithumbup
Rob Down MNAEA
By: 'Charmaine'
Jul 05,2017
0 people found
this helpful
The whole team were fantastic and really helpful. When things fell through with the first sale of our property they rallied and found us a new buyer within days. They kept us up to date with how things were going even though we weren't local we felt involved throughout the whole process. Debbie was lovely and easy to talk to and Rob was also really helpful and gave plenty of useful advice. Both provided me with support and assistance to ensure that the sale proceeded with minimal delay....
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By: Debbie
Jul 05, 2017
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Thank you for your feedback which is always appreciated. We were very happy to help you through your sale and wish you well in your new home. ...
Jul 03,2017
Minithumbup
Jon Curtis MNAEA
By: 'Lola S'
Jul 03,2017
0 people found
this helpful
Jon did a fantastic job organising an early and convenient booking for us of the property we ended up purchasing. The viewing was relaxed, friendly, informative without being pushy or unengaged. Communication throughout was timely and I was always able to speak to someone when I needed to. Great work....
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Jun 30,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'rug'
Jun 30,2017
0 people found
this helpful
I recently bought my first home through Cross Keys, the process was very smooth and no problems during the purchase, we did have a few issues after having moved in to the property but they went the extra mile to try and assist us, all around a really good experience....
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Comment on agent fees
n/a
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Jun 30,2017
Minithumbup
By: 'James P'
Jun 30,2017
0 people found
this helpful
Really happy with the service provided by Cross Keys for the sale of my property. The staff were friendly and helpful and I'd highly recommend using them....
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Comment on agent fees
Fees were very competitive
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Jun 28,2017
Minithumbup
Tom Duncan DipDEA
By: 'PST'
Jun 28,2017
0 people found
this helpful
Debbie was always very helpfull throughout the transaction and professional from start to finish as she kept me informed of how my sale was coming along as well as picking up loose ends from solicitors to speed up the process. The details from Rob were fantastic & Tom sold my flat within 10 days of marketing. Overall a very pleasant experience and definitely will be recommending them....
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Comment on agent fees
Very good value for money
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Jun 27,2017
Minithumbup
By: 'Phoebe & Pete'
Jun 27,2017
0 people found
this helpful
We would like to say a big thank you to the team at Cross Keys Estates. Excellent service from viewing to completion with help going forward too. As first time buyers we viewed several properties through different estate agents but the knowledge and advice given was second to none. I would definitely recommend these guys and hopefully we will be using them again in the future!...
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Jun 21,2017
Minithumbup
Megan Gilmour
By: 'Suzanne B'
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
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Jun 09,2017
Minithumbup
Jon Curtis MNAEA
By: 'Lisa'
Jun 09,2017
0 people found
this helpful
I'm not one for writing reviews however after reading & hearing so many positive views about Cross Keys I'd thought I'd give them a go. Aimee & Jon we're lovely. They we're both patient & compassionate with my situation. Normally you'd be chasing people, not these guys. Kept in touch throughout viewings etc. A very quick smooth sale indeed. Would defently recommend and use again. Thanks for your support ðΓ‚ΕΈΓ‚β„’Γ‚β€š...
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Comment on agent fees
Good
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By: Jon
Jun 16, 2017
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Thank you so much Lisa for such a lovely review, we understand that nobody likes a pushy estate agent and I am pleased to hear that you appreciate the way we get things done without chasing too much! All the very best to you in the future! ...
May 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Jacqui'
May 29,2017
0 people found
this helpful
Crosss keys estate agents were fantastic, I was with another agent for over 2 months and had no joy in letting my property A friend recommended. Crosskeys so I changed over to them and it was rented out in less than a week. Jack and his team were brilliant I can't praise them enough, I would recommend to anyone with no hesitation....
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Comment on agent fees
Fees very good and competitive.
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May 22,2017
Minithumbdown
Megan Gilmour
By: 'Johnny Mac'
May 22,2017
1 people found
this helpful
Fantastic service from the guys at cross keys. Particular mention to Jake and Megan who regularly went above and beyond to help us out. In constant contact with us and sold my house for me. Superb....
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Comment on agent fees
Great deal
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May 22,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mrs Harwood'
May 22,2017
0 people found
this helpful
I generally don't leave reviews but felt compelled to inform you of the outstanding service I have received from Cross Keys as a whole but especially Rob Down. Dedicated is not a strong enough word. Nothing is too much trouble. He works above and beyond any estate agent I have ever known and I have worked in the industry. I can't praise him enough. You have found a treasure Jack....
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Comment on agent fees
Fair, as service is exceptional.
Was this helpful? Yes
May 17,2017
Minithumbup
By: 'Michael Tye-Walker'
May 17,2017
0 people found
this helpful
Having placed my property on the market through the Stoke branch of Cross Keys, I have to admit to being very pleasantly surprised with their professional and efficient attitude and system. As an ex Estate Agent of many years, I have little regard for the industry in general (over priced valuations / lack of service / lack of feed back etc ) but Cross Keys really surpassed my expectations. A realistic valuation, accompanied viewings, immediate feedback, and a willingness to go the extra mile in ...
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Comment on agent fees
Totally fair and they made it worthwhile by the service given.
Was this helpful? Yes
May 16,2017
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By: 'foxy'
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
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Comment on agent fees
good
Was this helpful? Yes
May 11,2017
Minithumbup
Jon Curtis MNAEA
By: 'Jadere'
May 11,2017
0 people found
this helpful
Very happy indeedΓ°ΕΈβ„’β€š Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
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By: Jon
May 11, 2017
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Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By: 'Martyn'
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I felt like part of the family. Thank you Jon, Amiee and the team....
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
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By: Jon
May 11, 2017
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Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
Jon Curtis MNAEA
By: 'JCR'
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
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By: Jon
May 11, 2017
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Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
May 09,2017
Minithumbup
Megan Gilmour
By: 'Alan'
May 09,2017
0 people found
this helpful
I dealt mainly with Megan but also Jake and Carol too. I found them all to be very friendly and efficient. Whenever I emailed Megan with a query I always received a prompt response. I have had no issues at all since moving in and would recommend Cross Keys to my friends....
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Comment on agent fees
A little high for 1 person.
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May 04,2017
Minithumbup
By: 'Aggi and Vince'
May 04,2017
0 people found
this helpful
Very helpful, polite, efficient and attentive, answering our queries very quickly. Very happy with the reliable and trustworthy service we have received....
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Comment on agent fees
very reasonable.
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Apr 29,2017
Minithumbup
Megan Gilmour
By: 'Aaron Pettit'
Apr 29,2017
0 people found
this helpful
Always extremely helpful and friendly. Made the whole experience with you easier and more personal. Was willing to help whenever we needed it, and went out of her way to do so....
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Job vacancies

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Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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