• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Aug 27,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Gwenn Yvinec'
Aug 27,2012
0 people found
this helpful
When I decided to sell my property, I asked several agents to come around to give me a valuation. I have to say that I was genuinely disappointed by some of them who hardly looked around the place and whose manners were far from what I expected as a potential vendor. On the other hand right from our 1st meeting Jack Merriott was able to make me feel a valued client. He spent time looking around the flat and commented on its selling points as well as on what he considered should be done to sec...
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By: Craig Duncan
Aug 28, 2012
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Thanks ever so much for your comprehensive and positive feedback. It shows that things seem to be working and that an indenpendent agency cares much more than any corporate ever could! Thanks again, from The Cross Keys Crew ...
Aug 24,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Bob & Jill Bellerby'
Aug 24,2012
1 people found
this helpful
I would never have thought that selling a house could be so hard,also very stressful. After trying to sell the house through various other Estate Agents, I asked Cross Keys if they would be interested in giving us a honest valuation ( no sales pitch) the very next day, Jack came around to our adress and within ten minutes told us that the house was in the right price bracket,and that he was confident that Cross Keys could successfully market our property. From that moment on Jack. Craig....
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By: Craig Duncan
Aug 28, 2012
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The sale of your property was long and protracted and stressful for all parties involved (but mostly you!) We are so glad that it finally went through to completion and you are now where you want to be! Thank you so much for your kinds words! ...
Aug 20,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr NJ Carpenter'
Aug 20,2012
0 people found
this helpful
Through recommendation I contacted Cross Keys. I expected a good service, but was blown away by the expertise and customer care shown from the management through to the office staff. Jack helped me greatly with his knowledge of the local property market and attention to detail.. The way the property was presented to market was fabulous. The feedback from the sales agents was second to none . Confirmation of viewings, feedback on viewings, weekly statistics and general progress reports made...
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By: Craig Duncan
Aug 21, 2012
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Great to hear you have had a positive experience. Thank you for your kinds comments Mr C! ...
Aug 16,2012
Minithumbup
By: 'Nicki'
Aug 16,2012
0 people found
this helpful
I will always recommend Cross Keys. I had used another agent for over 6 months and when I put it in the hands of Cross Keys the property was sold within 2 months. Excellent service. Each member of staff knows their job and excels in executing it. They all work brilliantly as a team and the communication was constant - between themselves and me. They offered good honest advice from promoting it for sale to the final negotiations. If I sold a property every day - I\'d use them!...
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By: Craig the director
Aug 17, 2012
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Humble thanks from all at Cross Keys Nicki x ...
Aug 15,2012
Minithumbup
By: 'Kim Stapleton'
Aug 15,2012
1 people found
this helpful
Totally professional in every way. Always went the extra mile to make sure I was completely happy. Came back on a number of occasions to get the right photos for the web site. Not many corporates would have bothered to do this. I know from experience. Bev always followed up with feed back after every viewing. Sold the property very quickly even in this market. Sale went through very smoothly because of the after sales care. Would not look to use any other agent except CROSS KEYS...
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By: Craig Duncan
Aug 16, 2012
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A big thank you for your kinds words! ...
Aug 14,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr & Mrs D Ackland'
Aug 14,2012
1 people found
this helpful
Jack Merriott from Cross Keys Estate, Stoke,Plymouth visited my home, he took excellent photos of my property.I was given an honest and reliable service. The service was very prompt and professional. Within days I had several viewings and within the third week several offers. The team, Jack Merriott, Rob Down and Beverley Green are so passionate about their work. They are dedicated to selling your property, and that they did. I would recommend anyone to use them If they want a personal, prompt...
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By: Craig Duncan
Aug 14, 2012
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Mr and Mrs Ackland we are absolutely blown away with your feedback. Thank you so much! ...
Aug 11,2012
Minithumbup
Jack Merriott MNAEA
By: 'Dan and Nic'
Aug 11,2012
0 people found
this helpful
Cross Keys sold our 2 bedroom flat and we wre very pleased with the service they offered, which we believe represented great value for money. The photos were excellent and Jack provided us with some great tips to add that extra sparkle to the property. The team were friendly and very helpful and we wouldn\'t hesitate to use them again....
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By: craig the director
Aug 13, 2012
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Hi Dan and Nic, thank you so much for your kinds words! It is always nice to get feedback from clients that is positive. Thank you again! ...
Aug 11,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mr Paul W Sturrock'
Aug 11,2012
0 people found
this helpful
Jack&Craig did an excellent job marketing my property for me. They prepared the house for sale to a high standard and carried out work way above and beyond that of a normal estate agency would undertake. As i live in Southend and the property being in Plymouth they took care of everything under very difficult circumstances. Unfortunately the sale did not complete for reasons beyond their control . I will always use Crosskeys for any future property sales ....
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By: Craig Duncan
Aug 13, 2012
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Thank you for the comments Paul! ...
Aug 11,2012
Minithumbup
By: 'Dennis Harris'
Aug 11,2012
0 people found
this helpful
At the time of trying to sell my property I had seperated from my wife making it rather difficult to communicate at the time , but the staff at cross keys were very understanding and helpfull with this delicate situation . I was constantly informed of viewings that had been booked and what feed back there had been . Overall I thought that cross keys gave a very proffesinal service and at the same time because of my situation I felt the staff at cross keys had gone above and beyond the call of d...
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By: Craig Duncan
Aug 11, 2012
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Good Morning Dennis, thank you so much for your kind comments about us and especially Bev. Best wishes to you in the future and feel free to pop in anytime for a catch up. (by the way, you rated us 1 star, was that an error?) ...
Aug 10,2012
Minithumbup
Jack Merriott MNAEA
By: 'Jan and mark Humphris'
Aug 10,2012
0 people found
this helpful
Jack and Bev gave us an excellent service in the selling of our property. We received the full selling price and sold within three days of jack and Bev putting our house on the web. Jack\'s photograph of our house was out standing and we believe this was important to us having quite a few viewings and selling so quickly...
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By: Craig the Director
Aug 11, 2012
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Hi Jan and Mark, I am so pleased that you were happy with our service and thank you so much for your kind comments. I will certainly pass them onto both Jack and Bev. Your gift of wine and beer was hugely appreciated by us all. Thank you once more ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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