• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Carol Huxham
    Carol Huxham
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
Jan 29,2015
Minithumbup
By: 'Steve and Julie'
Jan 29,2015
0 people found
this helpful
We have recently rented out three of our properties through Cross Keys. Overall we have been very impressed with the service we have received from all members of staff who have always been more than helpful, friendly and efficient, especially Aimee. We highly recommend Cross Keys....
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By: Aimee
Feb 09, 2015
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Thank you very much for your kind words! ...
Jan 26,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Gareth'
Jan 26,2015
0 people found
this helpful
Myself and my partner bought a property in 2014 to refurbish and sell on. Before we started the renovation Jack was kind enough to come and see the property to offer his advice and tips on property renovation which was extremely useful. 2 weeks before the property was finished Rob came to the property as we wanted to know if there was anything we could do to make the property more attractive to potential buyers. Again his advice was very helpful and we took on board his comments, added a bit of ...
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By: Rob
Jan 26, 2015
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Hi Gareth, The property is proving very popular and it is only a matter of time before it has a confirmed sale, look forward to working with you on other projects in the future! ...
Jan 22,2015
Minithumbup
Rob Down MNAEA
By: 'Geoffrey T Bersey'
Jan 22,2015
0 people found
this helpful
Cross Keys in particular Rob Down helpted me sell a particularly difficult property. I first approached them over a year ago but was not satisfied with their proposed selling price. I engaged another agent offering a higher valuation but eventually sold the property for the value first quoted by Cross keys. This sale subsequently fell through and after wasting a year I returned to CrossKeys who I am pleased to say have now sold my property for their originally quoted figure. I now appreciate th...
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Comment on agent fees
Fair and as agreed
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By: Rob
Jan 22, 2015
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Hi Geoff, Many Thanks for your kind words, myself and Jack are delighted to receive another review, we both appreciate the difficult nature of your property however always relish the opportunity for new challenges. We were very keen to hear your thoughts on our service as you have said in the review the complexity of the current sale and the planning aspects of your latest development. All the best for future endeavors and we are grateful to have forged a strong working relationship. M ...
Jan 22,2015
Minithumbup
Rob Down MNAEA
By: 'xanwes'
Jan 22,2015
0 people found
this helpful
Rob was very informative as he lead me around the house. He was able to provide lots of information on the history of the house, what the current owners were like any recent renovation work and a few flaws the house had. If looking again would definitely use Rob again....
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By: Rob
Jan 22, 2015
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Hi Gavin, Thankyou very much for your kind words, I always appreciate constructive feedback. ...
Jan 13,2015
Minithumbup
Rob Down MNAEA
By: 'Mr Akerman'
Jan 13,2015
0 people found
this helpful
Should have used Cross keys in the first place ! Rob Down has been the most helpful Agent I have ever come across. They did what 2 other agents couldn't do !! The pictures on the web looked amazing. Thank you so much for the professional service and a great price !...
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Comment on agent fees
excellent value
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By: Rob
Jan 13, 2015
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Hi Mark, Many Thanks for the review! I am so pleased that things so far are progressing smoothly, always easy to sell houses that are renovated to such a fantastic standard! All the best for your future endeavors and I am sure we will cross paths again ...
Jan 08,2015
Minithumbup
By: 'Dean and Katie'
Jan 08,2015
0 people found
this helpful
Aimee made the whole experience of buying our new home very easy and enjoyable. She was very accommodating and friendly when we first met at our viewing and has since stayed in touch to make sure we have settled in. Every time I called her or emailed, she was quick to answer any questions we had. I would definitely recommend Cross Keys and especially Aimee. If I decide to move again then Aimee will be my first call. I wish her all the best for the future and I am sure she will be very successful...
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By: Aimee
Jan 08, 2015
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Thank you so much for your kind words, I wish you all the best in your new home! ...
Dec 16,2014
Minithumbup
Rob Down MNAEA
By: 'Kate'
Dec 16,2014
0 people found
this helpful
Rob is nothing less than excellent. He made the whole process easy and stress free. He has shown me a few properties and has been brilliant each time I met him. Very helpful and would definitely recommend him! What a mature young lad!...
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By: Rob
Dec 17, 2014
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Hi Kate, Many Thanks for the review, always appreciated to read nice comments. ...
Dec 13,2014
Minithumbup
Rob Down MNAEA
By: 'SteveC'
Dec 13,2014
0 people found
this helpful
As a fist time buyer Rob has provided me with excellent advice saving me potentially thousands of pounds. He is always polite and readily advises me on things which I am not aware of. He has advised me on strategies to save me money. I am extremely grateful to Rob and he is a credit to Cross Keys Estates and I will certainly be recommending him and his organisation to any friends or colleagues who may enter the property market....
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By: Rob
Dec 17, 2014
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Hi Steve, Many Thanks for the kind review and the beer! Always much appreciated and hope yourself and the girls are well. Best of luck with the purchase ...
Dec 08,2014
Minithumbup
Steve Jones FNAEA MARLA
By: 'L Pitsakis'
Dec 08,2014
0 people found
this helpful
From start to finish the service I received was exceptional. Steve Jones visited my property for a valuation and within 24 hours my property was on the web! 2 days later viewings were booked and Jon Curtis regularly updated me by phone and email. Within 7 days I had an offer on the house, unfortunately due to the buyer the sale fell through. Aimee Mitchell & Jon were fantastic throughout the whole process and really understood how stressful the situation was due to me needing a quick sale. T...
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Dec 04,2014
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Jodie moore'
Dec 04,2014
0 people found
this helpful
Crosskeys team were very helpful and kept us up to date with any details that we required. Nothing was too much trouble....
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By: Rob
Dec 17, 2014
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Many Thanks for the kind words Jodie, Hope all is well and you have settled in nicely! ...
Nov 28,2014
Minithumbup
Jon Curtis MNAEA
By: 'Mr & Mrs Bookless-Browne'
Nov 28,2014
0 people found
this helpful
Thank you Cross Keys for a first class service in helping us to buy this property. We found your service to be very fast and efficient. We received regular communication at every stage and all the support we could have hoped for. It needed to go through quickly and that was what happened. Jon Curtis and Aimee Mitchell were utterly professional and nothing was too much trouble. We also use this company for lettings and would whole-heartedly recommend them to anyone....
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Comment on agent fees
Very Fair indeed
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Nov 27,2014
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'D scott'
Nov 27,2014
0 people found
this helpful
Just wanted to say how pleased I was with the service from cross keys, right from the start, Steve Jones came to give his appraisal, he was so full of enthusiasm and so positive that I felt he was going to be the best one to handle the sale, although I had also had a recommend from someone else who had been very impressed. The photos were lovely, thanks Jon, and the brochure they produced was very good. Aimee was our point of contact and she really was amazing, held our hands all the way throu...
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Comment on agent fees
Very good value
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Nov 16,2014
Minithumbup
Rob Down MNAEA
By: 'L Harwood'
Nov 16,2014
0 people found
this helpful
My experience with Cross Keys has been nothing but exceptional from day one. Rob took my call, on Friday, and I explained that we needed to sell the property within seven weeks. The market appraisal took place first thing Monday morning. I would like to say a BIG thank you to Jack who came out to appraise the property even though he should have been tucked up at home with the flu. Rob ensured he had all the necessary info and pictures to have the property on their website by the end of the day....
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Comment on agent fees
They say you get what you pay for. We\'ll not at Cross Keys. You get a hell of a lot more. I was happy to pay the 1% fee.
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By: Aimee
Nov 17, 2014
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Thank you so much for your kind words, it was a pleasure to meet you and a pleasure to have you as a client! I wish you the best of luck with everything and I hope to speak with you soon! Aimee ...
Nov 13,2014
Minithumbup
Jon Curtis MNAEA
By: 'Tim'
Nov 13,2014
0 people found
this helpful
Crosskeys kept us fully informed throughout what became an extended process when the first buyer had to withdraw, having lost their own buyer. The initial sale went well through comprehensive on-line details and photos (you can never have enough !), a well handled open day and bidding process; subsequently they kept a stream of buyers coming until a good second offer was received. Living out of the area their support and guidance was invaluable. Many thanks....
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Oct 24,2014
Minithumbup
By: 'PICKARD'
Oct 24,2014
1 people found
this helpful
Seriously amazing customer service, they willl go above and beyond, friendly professional manner i had the priviledge of talking to everyone in the stoke office and all of them 10/10 - will be back when i sell my house - cant praise them enough. Thank you to all of you for making my 1st house purchase stress free -...
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Oct 17,2014
Minithumbup
Rob Down MNAEA
By: 'lucy wadge'
Oct 17,2014
0 people found
this helpful
Having bought this property from yourselves to begin with , again with excellent service from Rob especially we had the market on sadly with another agent , much to Robs despair he contacted me and after no sales and not much happening with the other agents , we had the fantastic Rob back who id like to add pretty much sold it the day it went on and with the first viewing .I never doubted Rob for a second and did explain the only reason we went with the other agent was money , to which Robs repl...
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By: Rob
Oct 18, 2014
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Hi Lucy, Many Thanks for the wonderful comments once again, your position was understandable so of course we would never hold it against you trying a cheaper alternative elsewhere! We're just glad you were able to come back to us and ultimately sell through us once again! All the best in the future and if ever you do decide to move, you know where to come! Many Thanks ...
Oct 15,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mrs Miriam Charlton'
Oct 15,2014
0 people found
this helpful
My first encounter was with Rob Down who came to value my property, Rob was very efficient and polite and carried out his role in a highly professional and friendly manner. The speed at which the house sale was advertised was unbelievable, I chose to submit my own pictures and received no negative comments from Cross Keys, quite the contrary. Rob is a credit to the company! I had my first viewing after only 5 days of advertising and was fortunate to secure a sale almost within 24 hours of the...
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Comment on agent fees
Not yet completed so unable to comment
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By: Rob
Oct 15, 2014
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Miriam Thankyou so much for the comments, I am genuinely so pleased with how well things have gone so far, fingers crossed for a straight forward transaction with solicitors and all the best in the future. ...
Oct 14,2014
Minithumbup
By: 'Gary Sweet'
Oct 14,2014
0 people found
this helpful
Amiee Mitchell Wwas a true professional in everyway. It was great to feel that someone was actually coordinating the sale/purchase of the property I was buying. Would i recommend dealing with Amiee to anyone? Absolutely YES. It was lovely to see someone so young to have as much drive and passion as she got....
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By: Aimee
Oct 14, 2014
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Thank you so much for your kind words Gary, it was a pleasure to deal with you as a buyer and I wish you all the best in your new home! ...
Oct 07,2014
Minithumbup
Jack Merriott MNAEA
By: 'Joe Z'
Oct 07,2014
0 people found
this helpful
Cross Keys Estates did exactly what was said on the tin. They sold my flat for very nearly the asking price to a Gentleman who is willing to allow me to rent it from him for a little while. They always kept me informed and asked me if my circumstances had changed and if I was still happy with the way things were going. The professionalism and enthusiasm shown by Jack Merriott and Bev Green during the whole process of selling my flat was first class....
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Comment on agent fees
Happy
Was this helpful? Yes
Sep 30,2014
Minithumbup
By: 'Mrs H'
Sep 30,2014
0 people found
this helpful
Bev went out of her way to assist us, firstly with arranging the viewing of the property at short notice and taking into account the distance we would have to travel to view the property. In all my dealings with Bev she has been polite and professional, even through the more stressful times!! We also had help in Bev's absence from Tom or Jack, again, all very helpful friendly and professional. Thank you all so much for making things happen!...
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By: Bev
Sep 30, 2014
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Thank you for such a kind review, it has been our pleasure helping you find your new home and we wish you all the very best for the future. Kind regards Bev ...
Sep 16,2014
Minithumbup
By: 'Munro'
Sep 16,2014
0 people found
this helpful
We have now sold two houses through crosskeys and would recommend them to family and friends too use in the future. Aimee was the agent that we had most dealings with, she was amazing, always friendly, understanding, fair and professional. One most admirable thing for me was the fact she wasn't fazed by showing people around when I was at work and while my dog was in the house. What I thought was going to be a major issue was made completely relaxed. Thanks Aimee for all your support and listeni...
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By: Aimee
Sep 17, 2014
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Thank you so much for your lovely review! I hope you are settling into your new home, and I wish you all the best for the future! ...
Sep 03,2014
Minithumbup
By: 'C. Anderson'
Sep 03,2014
0 people found
this helpful
We had been treated pretty badly by other agents so, when we came to Cross Keys, we were feeling more than a little disenchanted. But as soon as you walk in, you know you're not dealing with your average agent. The office is friendly (child-friendly in particular which helps when you're hauling round your tired, bored sprats, as we were) and relaxed, the staff seem happy to be there and, above all, you get the feeling you can trust what you're being told which is no mean feat in this market....
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By: Rob
Sep 03, 2014
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Hi Celia, Many Thanks for your kind words, it is a beautiful home and I am glad you liked our office. We do try and stand out! ...
Sep 03,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Amanda'
Sep 03,2014
0 people found
this helpful
Cross Keys have been brilliant from start to finish! Most importantly, I felt all the staff offered totally honest & transparent advice, making me safe in the knowledge that I could trust them implicitly. We have successfully sold our property through Cross Keys in a short period of time - testament to their fabulous marketing and professionalism. Specifically Rob, Jack & Bev (although I'm sure all the team are equally well trained!) - we thank you for a brilliant job! Hopefully we wo...
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By: Rob
Sep 03, 2014
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Hi Amanda, Thankyou so much for such a speedy review, we love to hear the feedback from our vendors and it spurs us on to keep improving. Glad you have been happy so far and long may it continue! ...
Aug 29,2014
Minithumbup
By: 'David'
Aug 29,2014
1 people found
this helpful
Beverly has been great with regular telephone calls and feedback. We have had several issues with our buyer and have found Cross Keys to be efficient friendly and informative, offering realistic and good advice, acting in our best interests at all times. We have not had a lot of experience in the property market but were recommended Cross Keys and are very pleased with all aspects of the service we have received. We have no hesitation in recommending them to anyone, including friends and fami...
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By: Rob
Sep 03, 2014
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Hi David, Thankyou for your words, I appreciate this has been a long process for you but I am so pleased to hear that despite the issues that have arisen in the sale that you are pleased with our customer service! Nearly there now! ...
Aug 27,2014
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'IAN CALVERT'
Aug 27,2014
0 people found
this helpful
Cross Keys Estate Agents were totally professional and brilliant at selling our property. They are upfront, always in contact and did exactly what it says on the can. I can not praise them enough and as a big fan of local independent businesses I have told all my friends about them. I LIKE A COMPANY WHO ARE HUMAN, NO FALSE PROMISES AND DELIVER. They truly did....
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By: Craig
Aug 28, 2014
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Thank you for your kinds words Ian! It was a pleasure to deal with you ...
Aug 23,2014
Minithumbup
Jack Merriott MNAEA
By: 'Roger in Winchester'
Aug 23,2014
0 people found
this helpful
We chose Cross Keys because they had shown success in selling similar properties. Jack Merriott started by clearly explaining his approach to the business and gave reasons for their success. While the property sale is still STC all members of staff have been very friendly but most importantly very swift and relevant in their communication - by telephone, email and text. At a time of stress they have been a pleasure to have as an agent....
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By: Rob
Sep 03, 2014
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Hi Roger, Many Thanks for your kind words and fingers crossed for a smooth transaction, the buyer is lovely so I am sure all will go well! ...
Aug 20,2014
Minithumbup
By: 'Teresa nation'
Aug 20,2014
0 people found
this helpful
Second seamless transaction with Crosskeys, have now bought and sold through them. Great family feel to the firm, made to always feel you are valued not just another customer....
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Comment on agent fees
Great co petite fee\'s
Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Teresa, Many Thanks for your kind words! It is always appreciated! ...
Aug 19,2014
Minithumbup
By: 'Anne Styles'
Aug 19,2014
0 people found
this helpful
Aimee was involved throughout the whole process during which she maintained excellent communication and updating in a professional and timely manner. The process was delivered ina supportive and friendly way concluding in a successful transaction for all involved. Aimee was instrumental in this positive experience and we also recognise and appreciate the support of the whole team at Cross Keys who together provide a brilliant Estate Agency service. Highly recommended. Thank you....
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By: Aimee
Aug 21, 2014
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Thank you so much for your kind words Anne, I'm so happy you have both settled into your new home and will most definitely stay in touch! Regards. ...
Aug 18,2014
Minithumbup
By: 'VIVIENNE'
Aug 18,2014
0 people found
this helpful
We have just completed on the sale of our flat. Crosskeys were very helpful all the way through, and as the flat was not near to where we lived, Bev Green went out of her way to help us. Several times she checked the flat and collected any post and forwarded it on to us. We are very grateful to her for this as it was more than she needed to do. She also kept us very well informed about prospective viewings, feedback, offers and then the progression of the sale leading finally to completion....
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By: bev
Aug 18, 2014
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Thank you for your kind words, I am so glad we have now completed on the property and you can move forward with what you want to do. It has been a pleasure dealing with you and I wish you all the best. Bev ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'simon ashwin'
Aug 18,2014
0 people found
this helpful
The above property is not the only property to have been bought and sold with this company. When dealing with all my buying/selling issues the company as a whole were extremely professional and prompt with any information required. Without a doubt i would have no issues in buying and selling with them again in the future. Very high standards. On a one to one basis my main point of contact was Jack Merriott and in his absence was Craig Duncan, Both who i found very easy to discuss matters with...
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Comment on agent fees
Very impressed and very competetive. one of if not the best rates on the market i could find.
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By: Rob
Sep 03, 2014
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On Behalf of all of us at Cross Keys may I say many thanks for your kind words and feedback Simon. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 40 1 257 2 138 2 19 1

Job vacancies

Please see a list of jobs available

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(166)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(327)


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