• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
  • Staff picture
    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Very professional...”

Nov 06,2018
Minithumbup
Daniel Moore
Danielle
By: 'Ken A'
Nov 06,2018
0 people found
this helpful
The marketing of the property from photographs to the literature produced was very professional. The staff were always warm and friendly and quick to respond....
read full review
Comment on agent fees
A tiny bit higher than some others but it come with the high end marketing.
Was this helpful? Yes
By: Danielle Gibbons
Nov 12, 2018
View all comments (1)
Thank you very much for your kind review Ken. Kindest regards, Danielle ...

“Very good throughout....”

Oct 19,2018
Minithumbup
Danielle
Phillip Piper
By: 'Sam'
Oct 19,2018
0 people found
this helpful
Danielle was awesome. Cross keys were very good only thing I would say is that the picture of the house was obviously an old one as there was a lot of ivy growing on it when we moved in....
read full review
Was this helpful? Yes
By: Danielle Gibbons
Oct 26, 2018
View all comments (1)
Thank you very much for your feedback Sam! I hope that you are very happy in your new home! Kind regards, Danielle ...

“Professional...”

Sep 10,2018
Minithumbup
Danielle
By: 'Jacqui'
Sep 10,2018
0 people found
this helpful
A very friendly and professional estate agent, always happy to help and answer and queries. Danielle was great, very helpfully ....
read full review
Comment on agent fees
Competitive fee.
Was this helpful? Yes
By: Danielle Gibbons
Oct 22, 2018
View all comments (1)
Thank you so much for your review Jacqui. We wish you all the best for the future. Kind regards, Danielle ...

“Cannot thanks Rob enough!...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs C'
Sep 06,2018
1 people found
this helpful
Having had an awful experience with another agent and a house purchase fall through we were anxious to say the least. This purchase was not without problems. Not sure it is possible to buy a house these days without them to be honest. There were ...
read full review
Comment on agent fees
N/A Purchasing
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Glad I could help, hope you are happy in your new home ...

“Excellent Value Tennant finding service...”

Aug 16,2018
Minithumbup
Carol
Jo
By: 'Landlord'
Aug 16,2018
0 people found
this helpful
The team at cross keys were very efficient finding us two great tenants for our buy to let properties. Their fees are low and we feel we got a great value for money with their service....
read full review
Was this helpful? Yes
By: Joanne Rees
Aug 21, 2018
View all comments (1)
Many thanks for your lovely comments. Regards Jo & Carol ...

“Polite, reliable and informed...”

Aug 01,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Nick'
Aug 01,2018
0 people found
this helpful
Stephan met us at the property as agreed, we conducted the viewing very well. He listened to our needs carefully and any questions he didn't know the answer to he found the correct information....
read full review
Comment on agent fees
We are a buyer, so no fees involved
Was this helpful? Yes
By: Jack Merriott
Aug 01, 2018
View all comments (1)
Thank you for your kind words. ...
Feb 12,2018
Minithumbup
Daniel Moore
By: 'Bob'
Feb 12,2018
0 people found
this helpful
Thank you to Jon, Steve and Daniel for their help in selling my house. The process was by far not smooth thanks to belligerant solicitors however I feel Cross Keys did everything they could for me....
read full review
Comment on agent fees
Very fair and competitive
Was this helpful? Yes
By: Jon
Feb 12, 2018
View all comments (1)
Thank you for your kind review Bob, wishing you all the very best for the future! ...
Feb 03,2018
Minithumbup
By: 'Paul'
Feb 03,2018
0 people found
this helpful
I had four viewings with Nicky today and found her honest and open to deal with. I understand that she is new to the estate agent business but her attitude bodes very well for the future! Thanks Nicky....
read full review
Was this helpful? Yes
By: Nicky
Feb 08, 2018
View all comments (1)
Hi Paul, Thank you for your kind words, I hope that everything goes smoothly with your purchase. ...
Nov 29,2017
Minithumbup
Craig
By: 'Lynda Benson'
Nov 29,2017
0 people found
this helpful
All staff at this branch were extremely helpful at all times. Jon was professional from start to finish, always keeping me informed of everything that was happening. Both he and Craig took any concern I had seriously and dealt with it immediately. Jon always gave ...
read full review
Comment on agent fees
Fees were extremely reasonable and competitive with other agents
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Lynda for your lovely review, I'm glad to hear that we made your sale as easy as possible... wishing you all the best for the future! ...
Oct 11,2017
Minithumbup
Megan Gilmour
By: 'MarkyMark'
Oct 11,2017
0 people found
this helpful
This was my first venture into renting and the team at Cross Keys made this an easy, relaxed one but done with a professional manner. With my initial viewing with Jake, I found his relaxed, honest but informative approach great and was instantly sold on ...
read full review
Comment on agent fees
Fees were competitive but reasonable, cheaper than a few other agents.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Rob
By: 'christie'
Aug 09,2017
0 people found
this helpful
Rob and Tom were both really good throughout the entire process. Tom sent emails over with all the key information and Rob was available for any general enquiries. Rob always returned calls if he wasn't available and always called back when promised. Jack was also ...
read full review
Was this helpful? Yes
Jul 31,2017
Minithumbup
Megan Gilmour
Carol
By: 'JRedfearn'
Jul 31,2017
0 people found
this helpful
Once again a good service from the team at Cross Keys Estates finding a new tenant for my flat. Carol, Megan and Jake all very helpful and honest about improvements required to let the property. Will certainly use Cross Keys again in the future....
read full review
Comment on agent fees
Good value (tenant find only service)
Was this helpful? Yes
May 22,2017
Minithumbup
By: 'Claire'
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Apr 18,2017
Minithumbup
By: 'Marion'
Apr 18,2017
0 people found
this helpful
Thanks to Jake, Megan and the rest of the team on a really successful let. You found me a great tenant and managed the tenancy really well. This was great value for money and worth every penny, prompt call backs and great liaison. I would ...
read full review
Comment on agent fees
Good, competitive and good value.
Was this helpful? Yes
Mar 17,2017
Minithumbup
Megan Gilmour
By: 'Dave 40's'
Mar 17,2017
0 people found
this helpful
Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
By: Aimee
Mar 17, 2017
View all comments (1)
Thank you very much for your review, I hope you'll be very happy in your new home! ...
Jan 16,2017
Minithumbup
Megan Gilmour
By: 'Molly'
Jan 16,2017
0 people found
this helpful
I have just finalised the paperwork on a rental property from Cross Keys in Mannamead Road, the agents are very informed and professional, the whole experience was stress free and I wish to thank Jake and Megan for their attention to detail and would highly ...
read full review
Comment on agent fees
Slightly higher than other agents but the service was tiptop.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By: 'Danielle'
Nov 15,2016
0 people found
this helpful
Jon was very professional through the process. We ran into a few problems which we weren't happy about but Jon worked hard to get the outcome we hoped for....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (1)
Thanks Danielle for your lovely review. Wishing you all the very best for the future. ...
Nov 12,2016
Minithumbup
By: 'Yervand and Alice'
Nov 12,2016
0 people found
this helpful
Cross Keys were friendly, easily contactable by telephone & email, flexible when it came to viewings & generally helpful. Would recommend them to friends & family...
read full review
Comment on agent fees
N/A - we were buying.
Was this helpful? Yes
By: Jon Curtis
Nov 21, 2016
View all comments (2)
Thank you both for your lovely comments, I hope you are happily settled into your new home! ...
Oct 19,2016
Minithumbup
Megan Gilmour
By: 'Mature couple'
Oct 19,2016
0 people found
this helpful
Dealt with Jake,Megan & Aimee. Very professional and friendly service from all team involved from purchase to letting. Would recommend....
read full review
Comment on agent fees
Above fees of larger cities ie ; Bristol
Was this helpful? Yes
Aug 18,2016
Minithumbup
Rob
By: 'MR & MRS WARD'
Aug 18,2016
0 people found
this helpful
Had a positive and stress-free experience when dealing with the Cross Keys team. They were always on the end of the phone/email when we needed them - this was particularly important as we were purchasing a property whilst working overseas...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Aug 12,2016
Minithumbup
By: 'Phillip and Wendy Ellis'
Aug 12,2016
0 people found
this helpful
Aimee was a very profession, courteous and helpful member of staff and continually updated us to ensure a successful completion on our recent property sale. We can do no more than highly recommend Aimee Mitchell and Crosskeys...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Aug 12, 2016
View all comments (1)
Thank you so much for your lovely comments, It was a pleasure dealing with you both! ...
Jul 28,2016
Minithumbup
Rob
By: 'John'
Jul 28,2016
0 people found
this helpful
Very fair and honest sale price suggested. Approach to sale was realistic and optimistic which resulted in timely offers. Very easy to communicate with and there was always someone in the office. Rob was great at marketing our property, our pictures were fantastic. Only negative ...
read full review
Comment on agent fees
Very good value for money. Thought it would be more!
Was this helpful? Yes
May 06,2016
Minithumbup
Rob
By: 'Dan Johnson'
May 06,2016
0 people found
this helpful
The guys at Cross Keys have been excellent. They gave me honest feedback and pretty much delivered as they explained they would in the outset. I would most certainly recommend them in the future....
read full review
Comment on agent fees
The fees were the best of the 4 agents I looked into.
Was this helpful? Yes
By: Tom
May 06, 2016
View all comments (1)
Thank you very much Dan for taking the time to leave a comment. I am pleased to see you are happy, and i wish you the best of luck in the future! Take care ...
Mar 10,2016
Minithumbup
Rob
By: 'Becky'
Mar 10,2016
0 people found
this helpful
Professional and knowledgeable throughout and communication was particularly good. Always managed to speak to someone quickly and call backs made promptly. Thanks for all your help....
read full review
Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Becky, Many Thanks for your kind words, best of luck in your new home. ...
Feb 02,2016
Minithumbup
By: 'Steve Ansell'
Feb 02,2016
0 people found
this helpful
I can highly recommend Cross Keys,very proffesional they have always kept me up to date with the progress of my property providing me with tenant feedback and they have been extremely proactive in marketing, comprehensive tenant agreement and photographic record of my property have ...
read full review
Comment on agent fees
fees charged were very reasonable and acceptable for the work they have completed.
Was this helpful? Yes
By: Jon Curtis
Feb 04, 2016
View all comments (1)
Thank you Steve for your kind review! We a pleased to have provided you with a good lettings service. ...
Nov 13,2015
Minithumbup
Rob
By: 'Rosie'
Nov 13,2015
0 people found
this helpful
Cross Keys have been helpful, friendly and professional throughout the whole sale process. They visited the property and gave advice a year previous to it actually going on the market, and have been very efficient through all the other stages. It was a pleasure to ...
read full review
Was this helpful? Yes
By: Rob
Dec 01, 2015
View all comments (1)
Hi Rosie, Many Thanks for your kind words, I am glad that you felt informed the process. All the best for future endeavors. ...
Nov 01,2015
Minithumbup
By: 'morgan'
Nov 01,2015
0 people found
this helpful
very helpful and knowledgeable of their area and pricing,great pictures and marketing...
read full review
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi David, Hope you have settled well, all the best and thank you for your comments. ...
Oct 28,2015
Minithumbup
By: 'paul'
Oct 28,2015
0 people found
this helpful
This was a difficult sale for a number of reasons. The sellers were moving for the first time in 30 years. The buyers were inexperienced and heavily influenced by a young inexperienced and very opinionated trainee estate agent. Jon, Aimee and Craig proved very capable and ...
read full review
Was this helpful? Yes
By: Jon Curtis
Oct 29, 2015
View all comments (2)
Thank you so much Paul for your kind review! We wish you all the best in your move up to Gloucester! ...
Oct 24,2015
Minithumbup
Rob
By: 'A Henderson'
Oct 24,2015
0 people found
this helpful
I found the staff to be very helpful and knowledgable in fact everything I would expect from a good estate agents. Thank you . Keep up the good work....
read full review
Was this helpful? Yes
By: Rob
Oct 28, 2015
View all comments (1)
Many Thanks for your kind words, feedback is always appreciated. ...
Jul 18,2015
Minithumbup
By: 'Ryder'
Jul 18,2015
0 people found
this helpful
We have sold a 2 bed top floor flat. Jon came round and took some great photos then it wasn't long before we were on the market. We have previously been on the market with other agents (larger companies) and found we were not getting the ...
read full review
Comment on agent fees
Reasonable fees. Have been on the market with agents who have cheaper fees but I believe you get what you pay for
Was this helpful? Yes
By: Aimee
Jul 20, 2015
View all comments (3)
Thank you for your kind words Zoe, I am very happy that we have secured you a buyer! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 59 2 352 4 207 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(320)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(403)


As Seen On

Book FREE Valuation

Agent logo