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    Jack Merriott MNAEA
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    Steve
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    Craig
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    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Jo
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    Phillip Piper
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    Stefan
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    Katherine
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Sell online...”

Apr 06,2018
Minithumbdown
By: 'Disappointed'
Apr 06,2018
0 people found
this helpful
Decided to sell house through Estate Agent as I want a personal service. Although they sold my house quick the personal service lacked. I always had to call them either phone or email. Not once did I get a courtesy phone call to keep me ...
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Comment on agent fees
Too much for the service they provided.
Was this helpful? Yes
By: Cross Keys Estates
Apr 06, 2018
View all comments (1)
Thank you for your comments, we are sorry to hear that you didn't find our services up to standard. We always strive to provide only the very best customer service so we can only assure you and our other clients that we will ensure to keep our service at the very highest level in the future. ...
Jan 08,2018
Minithumbup
By: 'N Bannister'
Jan 08,2018
0 people found
this helpful
Cross Keys were responsive, courteous and communicative during our purchase through them. I didn't think that they were exceptionally knowledgeable or useful during our viewings of the house. But the vendor was present so this may have had an impact, and during our search ...
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Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you for your review Mr Bannister, your feedback is most appreciated and I can only apologize that my colleague who you viewed the property with wasn't as informative as you would have preferred, we will make sure to improve this for future viewings! Wishing you all the very best in your lovely new home! ...
Dec 19,2017
Minithumbup
Daniel Moore
By: 'S S'
Dec 19,2017
0 people found
this helpful
Cross Keys helped us selling our house. It was a rather bumpy ride with a few twist and turns but in the end their agents made the whole process a bit more bearing. I don't think any other agent would have done any better, ...
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Comment on agent fees
The fees were very competitive, yet the fact that we used them as our letting agent before did help a bit.
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Thank you Silviu for taking the time to write a review, it was a frustratingly long process but I'm so pleased that the outcome has been positive in the end and I'd like to wish you and Aga all the best for the future! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
69 0 59 2 352 4 207 2 27 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(320)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(403)


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