• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Stefan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.
May 16,2017
Minithumbup
Jack Merriott MNAEA
By: 'foxy'
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
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Comment on agent fees
good
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Jadere'
May 11,2017
0 people found
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Very happy indeed🙂 Wonderful people, professional, knew their business, & felt really looked after by them! Would happily use again & highly recommended....
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Comment on agent fees
Excellent!
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By: Jon
May 11, 2017
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Thank you James for you kind words, it has been a pleasure to help you move and I will keep my eyes open for any suitable properties for you to buy! ...
May 10,2017
Minithumbup
By: 'Martyn'
May 10,2017
0 people found
this helpful
Professional team that know their business, Felt happy with the valuation based on sound knowledge and excellent advise on presenting and marketing my property. The service, before, during and after my sale, which we went under offer within 6days, has been spot on and I ...
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Comment on agent fees
The fees are fair. Same as everybody else in this cut throat market.
Was this helpful? Yes
By: Jon
May 11, 2017
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Thank you Martyn for your lovely review, I am delighted you are pleased with our services and it has been a pleasure selling your beautiful home for you! All the best for the future. ...
May 10,2017
Minithumbup
By: 'JCR'
May 10,2017
0 people found
this helpful
From the beginning he was supportive and enthusiastic a very capable person who gave us excellent service he really knows his field well. Thank you Jon....
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Comment on agent fees
Reasonable
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By: Jon
May 11, 2017
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Thank you so much John & Cynthia for your kind review, I hope you have both settled into your new home well! ...
May 09,2017
Minithumbup
Megan Gilmour
By: 'Alan'
May 09,2017
0 people found
this helpful
I dealt mainly with Megan but also Jake and Carol too. I found them all to be very friendly and efficient. Whenever I emailed Megan with a query I always received a prompt response. I have had no issues at all since moving in and ...
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Comment on agent fees
A little high for 1 person.
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May 04,2017
Minithumbup
By: 'Aggi and Vince'
May 04,2017
0 people found
this helpful
Very helpful, polite, efficient and attentive, answering our queries very quickly. Very happy with the reliable and trustworthy service we have received....
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Comment on agent fees
very reasonable.
Was this helpful? Yes
Apr 29,2017
Minithumbup
Megan Gilmour
By: 'Aaron Pettit'
Apr 29,2017
0 people found
this helpful
Always extremely helpful and friendly. Made the whole experience with you easier and more personal. Was willing to help whenever we needed it, and went out of her way to do so....
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Apr 21,2017
Minithumbup
By: 'Alison'
Apr 21,2017
0 people found
this helpful
I always found Jake to be extremely helpful, friendly and efficient. This made being a tenant with Cross Keys Estates a very good experience, and on this basis I would recommend them to others....
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Comment on agent fees
I think the fees were in line with what you would expect.
Was this helpful? Yes
Apr 20,2017
Minithumbup
Megan Gilmour
By: 'Graham'
Apr 20,2017
0 people found
this helpful
From my point of initial enquiry contact on my new apartment to post moving in I am delighted to advise and recommend of the high degree of professionalism , curtesy , support and customer care carried throughout by Jake, Megan and Carol respectively. The 1 or 2 queries were ...
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Comment on agent fees
very fair and reasonable
Was this helpful? Yes
Apr 20,2017
Minithumbup
By: 'Ellie'
Apr 20,2017
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this helpful
Jake is always been great with me on the phone. Patient! ;) It's always nice talking to him and he's always been very helpful. Good job Jake. ;) Thank you! :) Grazie mille!...
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Comment on agent fees
Would put BRILLIANT if it was free! :D
Was this helpful? Yes
Apr 18,2017
Minithumbup
Megan Gilmour
By: 'Imogen'
Apr 18,2017
0 people found
this helpful
Thanks so much to Megan and Jake at cross keys! Very helpful and friendly staff, who made the process as stress free and as swift as possible! Thanks again. From Imogen and Fiona...
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Apr 18,2017
Minithumbup
By: 'Marion'
Apr 18,2017
0 people found
this helpful
Thanks to Jake, Megan and the rest of the team on a really successful let. You found me a great tenant and managed the tenancy really well. This was great value for money and worth every penny, prompt call backs and great liaison. I would ...
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Comment on agent fees
Good, competitive and good value.
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Apr 14,2017
Minithumbup
By: 'Jonathan stone'
Apr 14,2017
0 people found
this helpful
I found Debbie to be very helpfull and professional from the start to finish as she kept me informed of how my purchase was coming along and was always there to answer any questions I may have had. It made the whole process very easy ...
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Comment on agent fees
good
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By: Rob
May 02, 2017
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Thanks for your kind words, feedback is greatly appreciated. ...
Apr 12,2017
Minithumbup
Rob
By: 'John Bragg'
Apr 12,2017
0 people found
this helpful
Top marks for Cross Keys an excellent service with my house sale. Jack gave a realistic valuation and very efficient with the marketing. Thank you Rob Debbie and Tom Keeping me well informed with viewings and feedback. I would recommend them to anyone Thinking of ...
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Comment on agent fees
Very competitive fees good value
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By: rob
May 02, 2017
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Hi John, Thanks so much for taking the time to leave a review! ...
Apr 06,2017
Minithumbup
Steve
By: 'MissJ'
Apr 06,2017
0 people found
this helpful
Fantastic service from start to completion. Always let me know promptly about any viewings and responded quickly to any queries. Everyone in the office was always really friendly and helpful. Would definitely recommend....
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Comment on agent fees
Reasonable fees and I felt it was good value for the service received
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By: Aimee
Apr 07, 2017
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Thank you so much for your lovely review! ...
Apr 03,2017
Minithumbup
By: 'Sarah P'
Apr 03,2017
0 people found
this helpful
A fantastic personal service, I really felt Jon and Aimee were always available with advice and support. Highly recommended Crosskeys....
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By: Jon
Apr 03, 2017
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Thank you Sarah for your lovely review, it is greatly appreciated. Wishing you and Andrew all the best for your future! ...
Apr 01,2017
Minithumbup
Rob
By: 'Dave'
Apr 01,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We were first time buyers so needed some help and they were excellent!...
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By: Rob
Apr 03, 2017
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Hi Dave, Thanks for your kind words, hope all went well on the move day and that you are settling in well to your new home! ...
Mar 31,2017
Minithumbup
By: 'Shirley'
Mar 31,2017
0 people found
this helpful
Very pleased with the service staff always polite and quick to respond to any queries. Sale went very smoothly would recommend Cross Keys...
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Comment on agent fees
Good
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By: Jon
Apr 03, 2017
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Thank you Shirley for your kind review, wishing you and your family all the best for the future! ...
Mar 29,2017
Minithumbup
Megan Gilmour
By: 'Manuel and Maria'
Mar 29,2017
0 people found
this helpful
Really kind, professional and polite. We definitely recommend her as an agent. She was really helpful and made all the process really easy....
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Mar 28,2017
Minithumbup
By: 'Mr and Mrs Higginsons'
Mar 28,2017
0 people found
this helpful
Thanks to Jon and Aimee for helping us buy our family home. They kept us up to date with the process and explained anything we needed to know. The fact we were buying this house nearly 200 miles away from our current house didn't really effect ...
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Comment on agent fees
Very reasonable, they were really involved throughout.
Was this helpful? Yes
By: Jon
Mar 29, 2017
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Thank you Adrian & Emily for this lovely review, it is much appreciated! I hope you enjoy life in your new home and I look forward to seeing the finished result! ...
Mar 22,2017
Minithumbup
Megan Gilmour
By: 'carly.britton'
Mar 22,2017
0 people found
this helpful
My past experiences of lettings agents is not great but the team at Cross Keys are a in a league above the rest. Thanks so much Jake and Megan for finding us a lovely property and for providing excellent service too. :D...
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Comment on agent fees
Average
Was this helpful? Yes
Mar 22,2017
Minithumbup
Megan Gilmour
By: 'Mike lazarus'
Mar 22,2017
0 people found
this helpful
The service myself and my partner recieved from when we first viewed the property to the moment we collected the keys was fantastic. We felt that both jake and megan were top professionals, they were happy to answer any questions we had about the property. ...
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Mar 18,2017
Minithumbup
Rob
By: 'Joanne and Keven Symons'
Mar 18,2017
0 people found
this helpful
Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Hi Kev & Jo, Thanks again for the continued praise, we are delighted that we have been able to help you now both with two sales and a purchase! All the best going forward ...
Mar 17,2017
Minithumbup
Megan Gilmour
By: 'Dave 40's'
Mar 17,2017
0 people found
this helpful
Excellent customer service and very helpful with any enquiries . I would recommend this estate agent for both buying and selling...
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Comment on agent fees
Ok
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By: Aimee
Mar 17, 2017
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Thank you very much for your review, I hope you'll be very happy in your new home! ...
Mar 17,2017
Minithumbup
By: 'Mark Jones'
Mar 17,2017
0 people found
this helpful
When buying or selling a house, communication is the key. I have to say that these guys were perfect throughout. I had a phone call ever week and although things were not always going to plan, I was reassured and my worries addressed. Great company ...
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Comment on agent fees
I was a buyer not a seller.
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By: Aimee
Mar 17, 2017
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Thanks so much for the review Mark, really hope you're happy in your new home! ...
Mar 17,2017
Minithumbup
Steve
By: 'Anita & Mark'
Mar 17,2017
0 people found
this helpful
Great guys with great personalities and fab at there jobs! :))))) Highly recommended! All the guys who were involved with the sell of our home were very perfessional and forthcoming with each stage of sell....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Mar 22, 2017
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Thanks Anita & Mark for your kind review, it is most appreciated! I hope you have settled into your lovely new home! ...
Mar 16,2017
Minithumbup
By: 'Reed'
Mar 16,2017
0 people found
this helpful
Jon has been a gentleman and most professional in always in the selling of my lovely house..and shown a lot of consideration and kindness to my self .and will recommend with pleasure .as have done to my son in which his is sold by ...
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Comment on agent fees
Middle
Was this helpful? Yes
By: Jon
Mar 16, 2017
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Thank you Mrs Reed for such lovely comments. I am grateful to have been able to assist you through such a big move! I'll be sure to see you very soon in your lovely new home! ...
Mar 13,2017
Minithumbup
Megan Gilmour
By: 'Katie'
Mar 13,2017
0 people found
this helpful
Cross Keys have been super efficient and professional throughout the year we have been working together. Jake and Megan are endlessly helpful and polite, taking care of every little detail and keeping me up to date appropriately. I fully recommend this service....
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Comment on agent fees
Reasonable and manageable
Was this helpful? Yes
Mar 10,2017
Minithumbup
Rob
By: 'Mrs J'
Mar 10,2017
0 people found
this helpful
After using two other competitors, it was refreshing to use this independent company. The experience and support, with pro active advice was very helpful. I would have no hesitation in recommending Cross Keys....
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Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Thank you for your kind review! ...
Mar 08,2017
Minithumbup
Rob
By: 'Furio'
Mar 08,2017
0 people found
this helpful
Rob viewed a property I was renovating to sell. He spent over an hour scrutinising the property, giving helpful tips and advice and, realistic expectations. Once completed he lined up several viewings on the first day. Debbie was always prompt with updates and feedback throughout ...
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Comment on agent fees
Transparent and fair
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Atos, Thanks for your review, look forward to doing business again in future! ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 0 57 2 341 4 194 2 24 1

Agent Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(299)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(389)


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