• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip Piper
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers Read full description...Cross Keys Estate Agents are located in the heart of Stoke Village, Plymouth and are the only independent agency on the West side of Plymouth. We pride ourselves on providing a good service to buyers and sellers alike.

“Great service, very professional and friendly. They sold my property ......”

Jan 06,2018
Minithumbup
By: 'Mrs B'
Jan 06,2018
0 people found
this helpful
Great service, very professional and friendly. They sold my property very quickly with excellent technique from the photographs of the property to the dealing with buyers. Jon kept me informed throughout the whole sale from start to finish. I would recommend this estate agents one ...
read full review
Comment on agent fees
Excellent fees.
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you so much for your lovely review, I am delighted that you are so happy with our services and I look forward to working with you again in the future! ...

“Crosskeys have dealt with our property letting portfolio for over 5 ......”

Jan 06,2018
Minithumbup
Steve
By: 'Charlston'
Jan 06,2018
0 people found
this helpful
Crosskeys have dealt with our property letting portfolio for over 5 years and I am very happy with the service , price structure and attention to detail. On the very few occasions that any issue arises the robust management structure that exists within the company rolls out ...
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Comment on agent fees
Very fair agent fees
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you for your very kind review, it is great to hear such positive words about both our sales and letting team! ...

“I found Jon to be very helpful, professional and honest ......”

Jan 06,2018
Minithumbup
By: 'Susie'
Jan 06,2018
0 people found
this helpful
I found Jon to be very helpful, professional and honest during the sale of my house recently. He always went the extra mile and followed up would be purchasers after each viewing....
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you Sue for your kind review, I am delighted you feel positively about the service provided throughout your sale! All the best for the future! ...

“Jack and Rob were the first port of call when ......”

Jan 05,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Jan B'
Jan 05,2018
0 people found
this helpful
Jack and Rob were the first port of call when we went into the branch to ask Cross Keys to sell our house. We went to them from a recommendation by a Friend. We were not dissapointed. All the staff are completley professional at all ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Rob
Feb 01, 2018
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Hi Jan, Thanks for your kind words, its much appreciated. Glad you were happy with our service. ...

“Great team work, friendly and fantastic advice all the way ......”

Jan 05,2018
Minithumbup
Daniel Moore
By: 'Angie&lin'
Jan 05,2018
0 people found
this helpful
Great team work, friendly and fantastic advice all the way through from start to finish, Always happy to advise help in any way what was possible, very approachable , thank you for everything...
read full review
Comment on agent fees
very reasonable, better than most others
Was this helpful? Yes
By: Jon
Jan 08, 2018
View all comments (1)
Thank you so much for your lovely review, I am delighted that we've have managed to make the process of selling your property a good one! ...

“Very helpful through a purchase made difficult by solicitors. Plenty ......”

Jan 03,2018
Minithumbup
Craig
By: 'Sam'
Jan 03,2018
0 people found
this helpful
Very helpful through a purchase made difficult by solicitors. Plenty of advice and assurance all the way through the process. Very helpful and friendly team always willing to help....
read full review
Comment on agent fees
Only used for purchase
Was this helpful? Yes
By: Craig Duncan
Jan 03, 2018
View all comments (1)
Thanks for the kinds words Sam. Thankfully the transaction finally came to an end before Christmas. Best wishes to you and may you have many happy years in the apartment ...

“Megan and Carol have been very nice and helpful through ......”

Jan 03,2018
Minithumbup
Carol
By: 'Xueying'
Jan 03,2018
0 people found
this helpful
Megan and Carol have been very nice and helpful through the process of letting a flat to us. As foreigners, we had no clew how the letting normally goes. They were very friendly and responsive, with their help including Jake's, we got a home which ...
read full review
Was this helpful? Yes
By: Megan Gilmour
Jan 04, 2018
View all comments (1)
Hi Xueying, both myself and Carol thank you very much for your kind comments, we are glad to hear you are happy in your new home. ...

“Throughout the entire purchasing process, staff were informative, clear and ......”

Dec 23,2017
Minithumbup
Rob
Daniel Moore
By: 'Caroline'
Dec 23,2017
0 people found
this helpful
Throughout the entire purchasing process, staff were informative, clear and very supportive; accommodating numerous visits to the property. Their expertise of the Plymouth housing markets and potential was exceptional. Thoroughly and wholeheartedly recommend to others....
read full review
Comment on agent fees
N/A as purchaser
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Caroline, Thanks for your kind words and best of luck with the refurbishment, look forward to seeing it when it's finished!!! ...

“Excellent professional service with cross keys. Kept us up to ......”

Dec 22,2017
Minithumbup
Danielle
By: 'Liz and Dave @ st judes'
Dec 22,2017
0 people found
this helpful
Excellent professional service with cross keys. Kept us up to date at every turn. Recommend a new mortgage advisor as ours was useless. Mortgage approved quickly. Moved in to a lovely new house all within 5 weeks. All before Christmas 2017. Jon a delight to deal with. ...
read full review
Comment on agent fees
Only used for a purchase
Was this helpful? Yes
By: Jon
Dec 22, 2017
View all comments (1)
Thank you so much Liz & Dave for such a lovely review, I'm pleased to hear that you are happy with the outcome! Wishing you all the best in your new home and very happy christmas! ...

“I was impressed at the appraisal and signed up immediately. ......”

Dec 22,2017
Minithumbup
By: 'Elaine'
Dec 22,2017
0 people found
this helpful
I was impressed at the appraisal and signed up immediately. Useful feedback from viewings, kept well informed throughout. Negotiated a price I was happy with....
read full review
Was this helpful? Yes
By: Jon
Dec 29, 2017
View all comments (1)
Thank you Elaine for your kind review, wishing you all the best for the future. ...

“My thanks to all the Crosskeys staff for their amazing ......”

Dec 21,2017
Minithumbup
By: 'Ken'
Dec 21,2017
0 people found
this helpful
My thanks to all the Crosskeys staff for their amazing help and support. I had no knowledge whatsoever of letting a property, but you have made the whole process very easy, and I would not hesitate to recommend you to anyone looking to rent-out a ...
read full review
Comment on agent fees
Fees were entirely realistic, and great value considering the amount of work you have done for me.
Was this helpful? Yes
By: Megan Gilmour
Dec 21, 2017
View all comments (1)
Carol and I would like to thank you very much for your lovely review, it has been a pleasure looking after your property for the past few years! ...

“Helpful and pleasant service. Always available. They found a reasonable ......”

Dec 20,2017
Minithumbup
Daniel Moore
By: 'Sue and Chris'
Dec 20,2017
0 people found
this helpful
Helpful and pleasant service. Always available. They found a reasonable number of prospective purchasers. Gave interesting feed back. Too many texts and reminders....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Thank you Sue & Chris for your kind review... ...

“Best estate agents I have ever been with renting a ......”

Dec 20,2017
Minithumbup
Carol
By: '123'
Dec 20,2017
1 people found
this helpful
Best estate agents I have ever been with renting a property. Gutted to have to be moving to another agent . Carol was always up to date with everything and would always get a matter sorted as soon as one uccured . Megan is very sweet and ...
read full review
Was this helpful? Yes
By: Megan Gilmour
Dec 20, 2017
View all comments (1)
Hi! Thank you very much for your nice comments. Carol and I will be sad to loose you as a tenant. Please feel free to contact us should you ever need to use our services in the future, all the best in your new home. ...

“Jon and the rest of the team really made the ......”

Dec 20,2017
Minithumbup
By: 'David Robinson'
Dec 20,2017
0 people found
this helpful
Jon and the rest of the team really made the selling process so easy and practically stress free. What should have been a quick and easy sale turned into something of a problematic sale that Jon was completely of top of from the day he ...
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Comment on agent fees
Great price, absolutely worth the money for the service I received.
Was this helpful? Yes
By: Jon
Dec 21, 2017
View all comments (1)
Thank you so much Dave for your kind review, I'm pleased to hear you are so happy with our service! I look forward to working with you again in the new year! ...

“Rob's enduring optimism and enthusiasm about a quick sale was ......”

Dec 20,2017
Minithumbup
Rob
By: 'Mike'
Dec 20,2017
0 people found
this helpful
Rob's enduring optimism and enthusiasm about a quick sale was borne out by completion in a matter of weeks. Rob showed respect to the tired house as a longstanding family home with excellent development potential, emphasising its size and period features. One of the first ...
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
By: Tom Duncan
Dec 21, 2017
View all comments (1)
Thank you for your comments Mike, we're pleased it was a smooth transaction for you. All the best for the future! ...

“Cross Keys helped us selling our house. It was a ......”

Dec 19,2017
Minithumbup
Daniel Moore
By: 'S S'
Dec 19,2017
0 people found
this helpful
Cross Keys helped us selling our house. It was a rather bumpy ride with a few twist and turns but in the end their agents made the whole process a bit more bearing. I don't think any other agent would have done any better, since ...
read full review
Comment on agent fees
The fees were very competitive, yet the fact that we used them as our letting agent before did help a bit.
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Thank you Silviu for taking the time to write a review, it was a frustratingly long process but I'm so pleased that the outcome has been positive in the end and I'd like to wish you and Aga all the best for the future! ...

“We have used Cross Keys on a number of occasions ......”

Dec 18,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Wendy M'
Dec 18,2017
0 people found
this helpful
We have used Cross Keys on a number of occasions for buying and selling of buy-to-let property. We have always found Jack and Rob to be knowledgeable, friendly, efficient and pleasant to deal with. The quality of the sales literature, photos and web site is ...
read full review
Comment on agent fees
Always fair and reasonable.
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Wendy, Thanks for your comments always very much appreciated and look forward to doing more business together in the future. ...

“This is the most brilliant estate agents ever! Jon managed ......”

Dec 16,2017
Minithumbup
Steve
By: 'Maureen & Roy Bennett'
Dec 16,2017
0 people found
this helpful
This is the most brilliant estate agents ever! Jon managed to keep our spirits high even when things seemed impossible because of a really long difficult chain. Always easy to contact and ready to sort out any problems. When he went on holiday Steve took ...
read full review
Comment on agent fees
Fees were reasonable for the work they did.
Was this helpful? Yes
By: Jon
Dec 20, 2017
View all comments (1)
Dear Maureen & Roy, thank you so much for your kind review, it is greatly appreciated! I hope you have settled in to you new home nicely and I will look forward to seeing you both in the new year! ...

“Jack Merriot knowledge of the industry ensured I refurbished my ......”

Dec 06,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr KF Richards'
Dec 06,2017
0 people found
this helpful
Jack Merriot knowledge of the industry ensured I refurbished my former family home to the acceptable high standard taking his advice on room layouts, decorative finish and lighting. His ongoing support included conveyancing advice and provided me with contact details of industry standard professionals required ...
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Comment on agent fees
Better than good excellent value for money
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Thanks so much for such lovely words Sam, all the best and fingers crossed for a continued smooth sale! ...

“Dan was very professional throughout the process and was very ......”

Dec 06,2017
Minithumbup
Daniel Moore
By: 'Gareth'
Dec 06,2017
1 people found
this helpful
Dan was very professional throughout the process and was very friendly and polite. Dan was happy to answer questions and gathered further information from the seller when he didn't have this to hand....
read full review
Was this helpful? Yes
By: Daniel
Dec 21, 2017
View all comments (1)
Thank Gareth for the kind words. I wish you all the happiness in your new home. ...

“All staff at this branch were extremely helpful at all ......”

Nov 29,2017
Minithumbup
Craig
By: 'Lynda Benson'
Nov 29,2017
0 people found
this helpful
All staff at this branch were extremely helpful at all times. Jon was professional from start to finish, always keeping me informed of everything that was happening. Both he and Craig took any concern I had seriously and dealt with it immediately. Jon always gave ...
read full review
Comment on agent fees
Fees were extremely reasonable and competitive with other agents
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Lynda for your lovely review, I'm glad to hear that we made your sale as easy as possible... wishing you all the best for the future! ...

“absolutely Brilliant estate agents - informative passionate and absolutely know ......”

Nov 29,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Deb'
Nov 29,2017
0 people found
this helpful
absolutely Brilliant estate agents - informative passionate and absolutely know their stuff. highly recommended, kept me updated throughout the process of buying my property...
read full review
Comment on agent fees
n/a as I bought a property not sold one
Was this helpful? Yes
By: Jack Merriott
Nov 30, 2017
View all comments (1)
Thank you Debbie, It was a pleasure. I hope you will be very happy in your new home. ...

“John has helped us tremendously after an unpleasant experience with ......”

Nov 29,2017
Minithumbup
By: 'Charlotte&Perry'
Nov 29,2017
0 people found
this helpful
John has helped us tremendously after an unpleasant experience with a previous estate agent. Very friendly and on time always, answered all of our questions and kept us informed all the way through the process. We will use crosskeys again....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Charlotte & Perry for your lovely review, I hope you will be very happy in your lovely new home and I look forward to giving you the keys on Monday! ...

“Great service from the initial valuation until completion happened last ......”

Nov 28,2017
Minithumbup
Daniel Moore
By: 'Simon Cross'
Nov 28,2017
0 people found
this helpful
Great service from the initial valuation until completion happened last week. Lots of communication from Jon and his team and most importantly no "hard sell" like I had from the 2 corporate agents that I invited out to value the property. I also took their recommendation ...
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Comment on agent fees
Very competetive
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you so much for your kind review, I'm pleased to hear such positive words about myself and our team! ...

“Fantastic service,from the beginning What should have been a ......”

Nov 14,2017
Minithumbup
Craig
By: 'Jon'
Nov 14,2017
0 people found
this helpful
Fantastic service,from the beginning What should have been a simple transaction,no chain,did not prove simple! jon and Craig were wonderful,kept me in touch,and were just SO helpful I do not live in Plymouth,Jon did the viewings and kept me ...
read full review
Was this helpful? Yes
By: Jon
Nov 15, 2017
View all comments (1)
Thank you so much for such a lovely review, I am so pleased that you have found our service to be fantastic and I would like to wish you all the best for the future! ...

“From my very first enquiry the service I received was ......”

Nov 13,2017
Minithumbup
Jack Merriott MNAEA
By: 'Sean M'
Nov 13,2017
0 people found
this helpful
From my very first enquiry the service I received was First Class. Every single interaction with the staff of Cross Keys was a pleasurable experience. The attention to detail was of particular note, I even received a phone call from the office to tell me ...
read full review
Comment on agent fees
Very competitive and excellent value and service for money.
Was this helpful? Yes
By: Jon
Nov 13, 2017
View all comments (1)
Thank you so much Sean for your lovely review, I'm delighted to hear that you are so happy with our service! ...

“We have been using Crosskeys for over 3 years and the ......”

Nov 13,2017
Minithumbup
By: 'Angela'
Nov 13,2017
0 people found
this helpful
We have been using Crosskeys for over 3 years and the service we have received from the Mannamead team and in particular Carol and Jake has been consistently excellent. Earlier this year our tenants moved out and Megan took over as our liaison with Crosskeys and ...
read full review
Comment on agent fees
Value for money and the peace of mind they bring us
Was this helpful? Yes
By: Megan Gilmour
Nov 14, 2017
View all comments (1)
Hi Angela! thank you from the whole team, we really appreciate your kind comments and hope your new tenants will be happy in their new home. ...

“Professional and knowedgable of area and property type I was ......”

Nov 11,2017
Minithumbup
Craig
By: 'Happy Client'
Nov 11,2017
0 people found
this helpful
Professional and knowedgable of area and property type I was looking to sell. Enthusiastic without the unnecessary flannel. Polite and courteous. Emails and telephone calls dealt with in a tinely manner. Office staff friendly, helpful and equally up to speed with the day to day ...
read full review
Comment on agent fees
Fair and competitive.
Was this helpful? Yes
By: Jon
Nov 11, 2017
View all comments (1)
Thank you so much for your kind review, I'm delighted to hear such good things about our service! You had a lovely property which was a pleasure to help sell... wishing you all the very best for the future! ...

“Thank you so much to you and your team for ......”

Nov 08,2017
Minithumbup
By: 'Deb Hinchcliffe'
Nov 08,2017
0 people found
this helpful
Thank you so much to you and your team for the professional help, advice and support during the recent sale of Hinton Court. I knew it would never be easy but thankfully due to Crosskeys dogged determination we eventually achieved a sale albeit after a ...
read full review
Comment on agent fees
The fee was fair as a vendor and the agent earnt every penny.
Was this helpful? Yes
By: Jon
Nov 08, 2017
View all comments (1)
Thank you so much Debs for your lovely review, it really does mean a lot to myself and the rest of the team here in the Mannamead Office. Wishing you all the best for the future and you know where we are if you ever need us! ...

“I bought my house over four years ago from Cross ......”

Nov 08,2017
Minithumbup
Steve
By: 'Daniel'
Nov 08,2017
0 people found
this helpful
I bought my house over four years ago from Cross Keys Estates and had a great service, and when deciding to rent the property out, to faciltate a relocation for work, I knew that I would be in safe hands the second time around. Cross ...
read full review
Comment on agent fees
Cross Keys Estates charge fair fees - Fees were at/below what I expected, and were reasonable to both landlord and tenant.
Was this helpful? Yes
By: Megan Gilmour
Nov 09, 2017
View all comments (1)
Thank you very much for your lovely comments! on behalf of myself, Steve, Carol and Jake we thank you for using Cross Keys Estates and look forward to continuing our ongoing relationship with you. ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
75 0 64 2 373 4 217 2 28 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Mannamead
Cherry Tree House, 34 Mannamead Road, Plymouth PL4 7AF
(343)
Stoke Plymouth
Cross Keys House, 51-53 Devonport Road, Plymouth PL3 4DL
(423)


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